--- title: "ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ScreenConnect the right Remote Support solution for you? Explore 1901 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147830/ScreenConnect/reviews/" page_type: "reviews" language: "en" --- ScreenConnect 4.7 (1901) [View alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of ScreenConnect Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Shyam Kishor P Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis.“ July 1, 2026 Shyam Kishor P Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time.“ July 1, 2026 NO Nelson O IT Systems AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices.“ March 16, 2026 TW Todd W IT ManagerSecurity and Investigations, 201 - 500 employeesUsed the software for: More than 2 years. “It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!!“ October 30, 2025 IA Ima A With friends. BusinessAccounting, Self-employedUsed the software for: 6-12 months. “A reliable professional solution for remote access and technical support, combining strong performance and high security.“ July 1, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Document management is also basic and isn't really one of the platform's strengths.“ July 12, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Performance is generally excellent, even on slower connections, with low latency and responsive controls.“ July 12, 2026 AF Allen F Director of Information Technology SolutionsInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking.“ September 17, 2025 ## Showing most helpful reviews Showing 1-25 of 1901 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shyam Kishor P. Team Leader Information Technology and Services Used the software for: 6-12 months ### "Blazing fast remote access with excellent stability and ease of use" July 1, 2026 5.0 Our experience with the software has been exceptional. It is easily the most stable and fast remote desktop tool we have deployed. It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently. Pros The performance and speed of the remote computer access are incredible. It makes jumping into a user session completely seamless, and the ease of use is unmatched. Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis. Cons The subscription pricing has gone up quite a bit, making the value for money a little tougher for smaller teams to justify. The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time. Review Source NO Nelson O. IT Systems Admin Financial Services Used the software for: 2+ years ### "Reliable Remote Support" March 16, 2026 4.0 ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. Pros ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. Cons Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja had more features and better value and felt more modern. Review Source Philippe C. IT Director Information Technology and Services Used the software for: 2+ years ### "A logical choice if you use Connectwise RMM" August 19, 2026 4.0 Pros Screenconnect is the ideal remote access software if you manage a big fleet of computers and servers and are are already in the connectwise ecosystem. It integrates perfectly with Connectwise RMM and Automate. Cons While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds. Review Source TW Todd W. IT Manager Security and Investigations Used the software for: 2+ years ### "FRUSTRATING!" October 30, 2025 2.0 the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄 Pros Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore! Cons ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore! Review Source JD Josh D. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "Reliable Remote Support Tool That's Fast, Simple and Easy to Use" July 12, 2026 5.0 Overall, my experience with ScreenConnect has been very positive. It does exactly what we need it to do, provides quick and reliable access to devices and makes supporting users straightforward. It's fast, easy to use and rarely gives us any issues. While it doesn't replace a full ticketing or documentation platform, as a remote support solution it's one of the best tools I've worked with. Pros ScreenConnect offers great value for money and is one of the better remote access tools I've used. We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. The interface is simple and easy to navigate, making it quick to find devices and start support sessions. Performance is generally excellent, even on slower connections, with low latency and responsive controls. It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier. Customer support has been good whenever needed and the platform is stable and dependable for day-to-day use. Cons While it excels as a remote access tool, ticket management features are fairly limited compared to dedicated service desk or PSA platforms. Document management is also basic and isn't really one of the platform's strengths. Some advanced functionality can take a bit of time to learn and certain settings aren't always where you'd expect them to be. The user interface is clean but looks a little dated compared to some newer products on the market. Review Source AF Allen F. Director of Information Technology Solutions Information Technology and Services Used the software for: 6-12 months ### "ScreenConnect can get the job done" September 17, 2025 4.0 ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future. Pros It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard. Cons It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect We needed something quick and supported by our MSP who was using Connectwise Automate. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed to deploy a solution managed by us and not an MSP. Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Strongest Remote Access Tool in the Game" July 17, 2025 5.0 Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. Pros Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. Cons Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Security concerns, support for more features, PAM. Review Source MC Mitch C. Escalation Tech Lead Information Technology and Services Used the software for: 1-2 years ### "Great Product, Good Company" September 22, 2025 4.0 Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software. Pros It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful. Cons Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Price and security, We needed a better rmm product. Review Source PS Patrick S. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A remote support tool that just works" April 3, 2025 5.0 I have been through many implementations, the most recent of which was a month ago. They are all fairly consistent and with each one they provide an implementation specialist that will help answer questions. Pros Their software works well with most every operating system and internet connection I have ever tried it on. Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely. Cons Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect Their remote support tool wasn't as polished. Switched from [Take Control](https://www.capterra.com/p/242258/Take-Control/) Their software did not handle UAC prompts and it was not stable. We often found computers where the software was not running and it prevented us from effectively supporting the user. Review Source DL Drew L. SR SYS Admin Consumer Goods Used the software for: 2+ years ### "Remote Me In, Scotty" July 30, 2026 4.0 Solid, easy to use product that has great support and plenty of documentation for administrators. No complaints. Pros ScreenConnect is an easy to use product that enables IT professionals to remote into machines and perform a variety of tasks. The client has great performance, and it offers superior value for the money. Customer support is great. Helps with ticket management, and document management on remote endpoints. Cons It does create a direct connection between your machine and the machine you are remoted into. That in and of itself presents a massive security risk - especially if youve accidentally remoted into an infected machine. Review Source AP Andrew P. It operations manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic tool for remote support" May 14, 2025 5.0 Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client Pros Ease of use Installation simplicity Customisation and unattended remote support Cons It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing ScreenConnect It's a better product and was priced competitively Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit Review Source ME Michelle E. CEO Information Technology and Services Used the software for: 2+ years ### "Mostly Great" July 2, 2019 4.0 Overall, the software works basically like it should. There are some problems, but every software has it's issues. I would like to see some new features such as responding to online clients requests via our email so that I can respond to customers without having to lot into the system. On the same note, I would love to see that when a customer requests to open a chat, that the dialog box would include the user's AD/username and or ask the customer for a name, phone and email to start a chat so that we know specifically to whom we're talking to when a chat is started. I would recommend this software to other IT providers that do not have healthcare customers and I would recommend to ScreenConnect to have an attorney and engineer thoroughly read the aforementioned laws to properly implement and good healthcare product (HIPPA, the EMRA, ACA and Medicare). Pros The software is fairly easy to use, intuitive and easy to deploy with the hosted option. The newer features to look up currently installed Software, the latest error logs and full specs with SN is used almost daily in our computer. The notes feature can glitch from time to time, but is a great way to track notes on customers when I'm doing a large batch of updates. I use it to track updates I've started so when I come back to it I know exactly where I left off which isn't necessary for our internal documentation, but is a great note pad tool right in the program. Along the same lines, we use the Notes feature to leave pertinent information for specific devices such as construction equipment computers that can not be turned off without notice and who exactly to contact with their name, numbers and email address to ensure employees have easy access to this NECESSARY information before accessing the computer remotely. Cons My least favorite problem with this software is the customer service. We came across a bug over the past few months and when we called in were basically told that the problem was essentially end user error, which is ironic since we've used the software going on 5 years now and we are extremely familiar with the ins and outs of both the software and basic troubleshooting since, ya know, that's our job... Technical support was down right rude when they weren't understanding the issue and when I finally talked to a senior technical engineer for ScreenConnect, I explained the problem and was given an answer of "I could see why this would be confusing to the last agent" but they agreed with me that there was no reason for the agent to be rude or dismissive just because he couldn't understand the abstract bug. We have yet to solve the bug, but I don't necessarily blame the Senior level Engineer, the bug is just very hard to reproduce. The one other hugely important disappointment with this software is that it is not ACTUALLY HIPPA, the EMRA, ACA and Medicare compliant. We have talked with Senior Engineers and the sales team and while they boast about the software being HIPPA compliant, I asked a how exactly they comply with the basic requirements, non-negotiable terms, and when pressed, ScreenConnect doesn't actually have proper compliance. We have therefore not installed the software on any of our health care clients which wastes a lot of time. Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing ScreenConnect We chose ConnectWise because of price, expand-ability, the number of concurrent sessions per user you can have and past use at another company. Review Source VR Verified Reviewer Systems Administrator Food & Beverages Used the software for: 6-12 months ### "Small Business System Administrator - Remote support tool" September 10, 2021 5.0 ConnectWise has been reliable and robust with a low footprint and a constantly updating secure product. My overall experience has been a good one and I would have no issues recommending it to other IT professionals. Pros ConnectWise is constantly updating it's tool and providing new security releases which I can monitor. I am able to see system uptime before connecting and can preview user activity before I can connect. A very useful insight when working with difficult users. Cons I have had no success with auto-updates for my Mac computers. That said there are many vendors that don't even support a Mac deployment. Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) I distrust the password aspect of the UltraVNC deployment and fear that over time a brute force attack could make my systems vulnerable. I found Join.Me to be less cost effective for our small business. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 2+ years ### "A Reliable, quick and lightweight solution." June 6, 2022 5.0 ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial. Pros The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use. Cons The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ScreenConnect ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily. Review Source HS Harmz S. Support Engineer Education Management Used the software for: Less than 6 months ### "THE perfect alternative to Anydesk or TeamViewer." August 12, 2024 5.0 Great app, super easy to deploy. We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth. Pros ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix. Cons The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ScreenConnect AnyDesk is great, however the ability to build your own app for your environment is the worst experience we've ever had. The build tool is slow, seems to forget half of the options you'd selected and unattended access was painful. I don't know who at AnyDesk signed off on the tool, but it needs to be removed. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Teamviewer became horrifically expensive when managing over 500 devices, to add an extra 500 was horrendous and they would only allow this if we renewed our contract for an additional 2 years. Managing the install via Intune of Teamviewer has become a massive chore too - some devices for some reason fail to load the app which is annoying when trying to remotely manage and support users. Review Source AM Alex M. IT Service Manager Retail Used the software for: 2+ years ### "Involved setup but a top-tier remote access product" August 14, 2024 5.0 We love this product. We use it for internal support access and unattended access as well as remote support where the user may not have the full ScreenConnect client installed on their system. Pros Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource. Cons There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing ScreenConnect Features and functionality. I believe that the pricing on ConnectWise ScreenConnect was cheaper, but the actual use of the application was well above the other options we considered. Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Moving away from line-of-sight connection and VNC security Review Source AM ADAM M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic Remote Software" April 21, 2021 5.0 We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product. Pros What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits. Cons I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing ScreenConnect Did a trial and loved it! Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost was rising and not getting some of the features we were requesting. Review Source MK Mark K. Filed Engineer Computer & Network Security Used the software for: 1-2 years ### "Simple to use but super powerful" May 23, 2025 5.0 It's something we use on daily basis in my line of work. Its a very important tool for us. We use the software to gather information about our clients machines also very often. Pros How powerful it is. Gives us total control of the machine and is super easy for the customer to give us the access to their machine. Cons The menu bar at the top can be a little annoying at times to use. But that's really the only thing I can think of. Review Source JC Joseph C. Director of Cybersecurity Services Information Technology and Services Used the software for: 1-2 years ### "Smooth Screen Connect" May 4, 2025 4.0 Overall the experience was good. Had no major issues with Screenconnect! Pros Screen connect is very smooth for remote access. Probably one of my favorites. Cons There were no cons that I experienced with connectwise screen connect. Review Source KV Kinjal V. Carer Health, Wellness and Fitness Used the software for: I used a free trial ### "Remotely available screenconnect" June 1, 2025 4.0 I found it very useful with my client work remotely. I don’t need to pay anything. Reduced downtime. Pros Platform for remote monitoring and control. Support customer service remotely. Any location any time even consumer is not available. After hours support and maintenance provider. Cons There is nothing like that. Like every features that screen connect provides. Screen connect is free so anyone can use it. Review Source BB Brittany B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "ConnectWise is seamless! " January 7, 2025 5.0 Pros Easy to log on and allow access. Very quick! Cons I cannot say there was anything we didn't like. Review Source UZ Uriel Z. Sr Systems Engineer Security and Investigations Used the software for: 1-2 years ### "Connectwise tool for managing servers and workstations" October 22, 2024 5.0 Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries. Pros The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise Cons The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected. Review Source MK Merlin K. CEO Computer & Network Security Used the software for: 2+ years ### "This used to be an awesome product for tech support. Now it is just great." March 1, 2019 4.0 Support staff is always professional. But the way they get information from us and use it as to features on the product and what we like and dislike was really poorly done. Pros I \*used\* to like the "Toolbox" till they broke it. Ability to reboot computer and stay connected. Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer. The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups. Ability to rename computers. See how long computers have been off-line The plugin system that allows me to greatly enhance the way I interact with the interface. Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use) The fact that I can run it off my own server is AWESOME! Cons I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer. Lack of hotkeys... To move between screens and clear the screen drawing. Inability to set the color of the screen drawing. No button to set "Auto" sizing on the resolution. "Acquire Lock" feature never seems to work. I would list more but I am out of space. Review Source JM Justus M. Freelancer Computer Software Used the software for: 6-12 months ### "A Powerful and Reliable Tool for Remote Support and Remote Access" December 24, 2022 5.0 ConnectWise Control is a remote support and remote access software that allows users to remotely connect to and control computers and other devices. It is primarily used by IT professionals and customer service teams to troubleshoot and fix technical issues remotely, as well as to provide remote assistance and support to clients.ConnectWise Control is generally well-regarded by users, with many praising its reliability, ease of use, and wide range of features. Some users have reported issues with the software's pricing structure, which can be somewhat complex and may not always be clearly communicated. Overall, however, ConnectWise Control is a powerful and reliable tool for remotely accessing and controlling devices, and is a valuable tool for IT professionals and customer service teams. Pros There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally considered to be a reliable and dependable tool for remote support and remote access. It has a track record of being able to establish and maintain stable connections, which is essential for effective remote support and access.Ease of use: ConnectWise Control is designed to be easy to use, even for users who are not particularly technical. The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for users to communicate and collaborate with others while working remotely.Overall, I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, and is a valuable addition to any IT professional or customer service team's toolkit Cons There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform support: ConnectWise Control is primarily designed to work with Windows and macOS devices. While it is possible to use the software to remotely access and control other types of devices, such as Linux servers, the support for these platforms may be limited compared to Windows and macOS.Complexity: While ConnectWise Control is generally easy to use, the software can be somewhat complex to set up and configure, especially for users who are not particularly technical. This can make it challenging for users to get the software up and running, especially if they encounter any issues or problems.Overall, while I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, it does have some limitations and drawbacks that users should be aware of. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "The Unfortunate Software Cycle Victim" October 30, 2018 5.0 Overall, Connectwise Control has been and is a great software and has allowed me to remotely support clients with a smooth connection and not overly complicated connection process. Unfortunately, I believe being owned by Connectwise was and is the biggest weakness and downfall of the Control (formerly Screenconnect) software. Don't get me wrong, it is still a very usefull and functional software, however, it is very clear that the software lack development because the interface is not the intended interface that Connectwise would like you to use, they want everyone to use Manage, which I completely dislike. I am running the Stand alone version I do not beleive they offer anymore, I am thankfully grandfathered in which isthe best legacy benefit of Screenconnect. I cannot say I have found a better option, however, the software as sold now is all in the cloud and I do not think the benefits are the same as my experience. Pros I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options. Cons They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software. 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