# ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScreenConnect the right Customer Service solution for you? Explore 1896 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ScreenConnect/reviews --- ScreenConnect 4.7 (1896) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ScreenConnect Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive cross-platform user experience 96% positive reviews out of 144 Most reviewers describe ease of use as a major benefit, highlighting intuitive navigation and straightforward workflows. Recurring technical problems 56% negative reviews out of 225 Some users report persistent bugs, reliability concerns, and inconsistent performance, particularly on certain platforms and configurations. Effortless large-scale deployment 92% positive reviews out of 106 Most reviewers report deployment is simple, with smooth rollout across various systems and remote environments. Challenging installation process 46% negative reviews out of 108 Some reviewers say installation can be difficult, especially for non-technical users or on restricted systems. Streamlined configuration process 93% positive reviews out of 99 Most reviewers indicate setup is quick and uncomplicated, requiring minimal technical expertise to get started. Complex and costly licensing 49% negative reviews out of 57 Some reviewers describe licensing as confusing, expensive, and restrictive, especially regarding concurrent connections and subscriptions. ## Showing most helpful reviews Showing 1-25 of 1896 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jimmy Dean H. IT Manager Building Materials Used the software for: 2+ years ### "ConnectWISE - A WISE Choice!" April 21, 2025 5.0 Very positive experience with this software. It's very stable and only requires a thin agent to install, after that, it's easy to connect & provide quick efficient remote support. Pros I'm currently managing 30 endpoints with ConnectWise. It's very easy & intuitive to use with a great interface & plenty of details per device. Cons It was tricky at first to remotely navigate endpoints with multiple monitors, but once I got the hang of it, I had no issues with managing devices. Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Strongest Remote Access Tool in the Game" July 17, 2025 5.0 Overall, my experience has been very positive. We use to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. Pros is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. Cons Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Security concerns, support for more features, PAM. Review Source aP andrew P. Noc Engineer Information Technology and Services Used the software for: 2+ years ### "Great remote access tool" May 20, 2026 5.0 Great, I am considering using it for my home lab. it is one of my favorite tools we use at as it is fast and simple and rarl;y has trouble. Pros Fast and easy to help people not under our RMM, and a great secondary back up if our primary RMM goes down. I can get a users connect with a quick email. Cons sometimes when I ahve been connected a while it gets funky but a quick reconnect fixes it. Better audio connection would be good for helpoign diagnosing speaker and microphone issues Review Source TW Todd W. IT Manager Security and Investigations Used the software for: 2+ years ### "FRUSTRATING!" October 30, 2025 2.0 the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄 Pros Not much good to say about any more. Used to be a phenomenal and DEPENDABLE product but not anymore! Cons ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore! Review Source NO Nelson O. IT Systems Admin Financial Services Used the software for: 2+ years ### "Reliable Remote Support" March 16, 2026 4.0 has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. Pros provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. Cons Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja had more features and better value and felt more modern. Review Source AF Allen F. Director of Information Technology Solutions Information Technology and Services Used the software for: 6-12 months ### "ScreenConnect can get the job done" September 17, 2025 4.0 got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future. Pros It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard. Cons It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect We needed something quick and supported by our MSP who was using Connectwise Automate. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed to deploy a solution managed by us and not an MSP. Review Source MC Mitch C. Escalation Tech Lead Information Technology and Services Used the software for: 1-2 years ### "Great Product, Good Company" September 22, 2025 4.0 Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software. Pros It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful. Cons Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Price and security, We needed a better rmm product. Review Source PS Patrick S. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A remote support tool that just works" April 3, 2025 5.0 I have been through many implementations, the most recent of which was a month ago. They are all fairly consistent and with each one they provide an implementation specialist that will help answer questions. Pros Their software works well with most every operating system and internet connection I have ever tried it on. Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely. Cons Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect Their remote support tool wasn't as polished. Switched from [Take Control](https://www.capterra.com/p/242258/Take-Control/) Their software did not handle UAC prompts and it was not stable. We often found computers where the software was not running and it prevented us from effectively supporting the user. Review Source LN Luis N. Security Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "An excellent remote software tool" May 19, 2025 5.0 Our general experience with ConnectWise has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals Pros is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more. Cons the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ScreenConnect Pricing and more features also teamviewer has had vulnerabilities in the past Review Source VR Verified Reviewer Network and System Engineer Computer & Network Security Used the software for: 2+ years ### "The best there is" May 20, 2025 5.0 Pros Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool Cons On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Needed something that would work without connecting to client VPN Review Source ME Michelle E. CEO Information Technology and Services Used the software for: 2+ years ### "Mostly Great" July 2, 2019 4.0 Overall, the software works basically like it should. There are some problems, but every software has it's issues. I would like to see some new features such as responding to online clients requests via our email so that I can respond to customers without having to lot into the system. On the same note, I would love to see that when a customer requests to open a chat, that the dialog box would include the user's AD/username and or ask the customer for a name, phone and email to start a chat so that we know specifically to whom we're talking to when a chat is started. I would recommend this software to other IT providers that do not have healthcare customers and I would recommend to to have an attorney and engineer thoroughly read the aforementioned laws to properly implement and good healthcare product (HIPPA, the EMRA, ACA and Medicare). Pros The software is fairly easy to use, intuitive and easy to deploy with the hosted option. The newer features to look up currently installed Software, the latest error logs and full specs with SN is used almost daily in our computer. The notes feature can glitch from time to time, but is a great way to track notes on customers when I'm doing a large batch of updates. I use it to track updates I've started so when I come back to it I know exactly where I left off which isn't necessary for our internal documentation, but is a great note pad tool right in the program. Along the same lines, we use the Notes feature to leave pertinent information for specific devices such as construction equipment computers that can not be turned off without notice and who exactly to contact with their name, numbers and email address to ensure employees have easy access to this NECESSARY information before accessing the computer remotely. Cons My least favorite problem with this software is the customer service. We came across a bug over the past few months and when we called in were basically told that the problem was essentially end user error, which is ironic since we've used the software going on 5 years now and we are extremely familiar with the ins and outs of both the software and basic troubleshooting since, ya know, that's our job... Technical support was down right rude when they weren't understanding the issue and when I finally talked to a senior technical engineer for , I explained the problem and was given an answer of "I could see why this would be confusing to the last agent" but they agreed with me that there was no reason for the agent to be rude or dismissive just because he couldn't understand the abstract bug. We have yet to solve the bug, but I don't necessarily blame the Senior level Engineer, the bug is just very hard to reproduce. The one other hugely important disappointment with this software is that it is not ACTUALLY HIPPA, the EMRA, ACA and Medicare compliant. We have talked with Senior Engineers and the sales team and while they boast about the software being HIPPA compliant, I asked a how exactly they comply with the basic requirements, non-negotiable terms, and when pressed, ScreenConnect doesn't actually have proper compliance. We have therefore not installed the software on any of our health care clients which wastes a lot of time. Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing ScreenConnect We chose ConnectWise because of price, expand-ability, the number of concurrent sessions per user you can have and past use at another company. Review Source VR Verified Reviewer Systems Administrator Food & Beverages Used the software for: 6-12 months ### "Small Business System Administrator - Remote support tool" September 10, 2021 5.0 ConnectWise has been reliable and robust with a low footprint and a constantly updating secure product. My overall experience has been a good one and I would have no issues recommending it to other IT professionals. Pros ConnectWise is constantly updating it's tool and providing new security releases which I can monitor. I am able to see system uptime before connecting and can preview user activity before I can connect. A very useful insight when working with difficult users. Cons I have had no success with auto-updates for my Mac computers. That said there are many vendors that don't even support a Mac deployment. Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) I distrust the password aspect of the UltraVNC deployment and fear that over time a brute force attack could make my systems vulnerable. I found Join.Me to be less cost effective for our small business. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 2+ years ### "A Reliable, quick and lightweight solution." June 6, 2022 5.0 ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial. Pros The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use. Cons The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ScreenConnect ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily. Review Source AM ADAM M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic Remote Software" April 21, 2021 5.0 We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product. Pros What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits. Cons I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing ScreenConnect Did a trial and loved it! Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost was rising and not getting some of the features we were requesting. Review Source CG Clayton G. IT Manager Information Technology and Services Used the software for: 2+ years ### "Remote Management" May 7, 2024 5.0 Pros I love the responsiveness and options we get when using . The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus. Cons Sometimes you have to restart the service after an outage before it gets you back in. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ScreenConnect Cost and reputation made us pick over the other options. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) The unreliability made us switch to . Review Source AJ Andrew J. NOC Lead Information Technology and Services Used the software for: 2+ years ### "Reliable and easy to use" May 7, 2025 5.0 Overall I enjoy the product. we have it integrated with Ninjaone so we can single click start a remote session from our RMM. the adhoc session are quick and easy to walk an end user through setting up. Pros reliability and ease of use is great. It is very easy to deploy and we can rely on it always being available. Integration is great also. Cons The interface can be a bit messy. we have accidently clicked on the wrong adhoc session before and they dont self-cleanup at all. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "A Great and Secure Remote Desktop Solution For Business " December 18, 2024 5.0 Pros When it comes to remote desktop access and control, ConnectWise offers great features. This product ensures secure connections and easy to use controls. It makes working remotely easy. Cons So far no issues with ConnectWise . It has always delivered. Review Source KV Kinjal V. Carer Health, Wellness and Fitness Used the software for: I used a free trial ### "Remotely available screenconnect" June 1, 2025 4.0 I found it very useful with my client work remotely. I don’t need to pay anything. Reduced downtime. Pros Platform for remote monitoring and control. Support customer service remotely. Any location any time even consumer is not available. After hours support and maintenance provider. Cons There is nothing like that. Like every features that screen connect provides. Screen connect is free so anyone can use it. Review Source BB Brittany B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "ConnectWise is seamless! " January 7, 2025 5.0 Pros Easy to log on and allow access. Very quick! Cons I cannot say there was anything we didn't like. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 1-2 years ### "Remote Assistance made easy with ConnectWise" October 17, 2024 4.0 Overall, the product is good for it's intended purpose and easy to use. Pros What I most like about this product is the option to connect using the browser or desktop app. Cons I least liked it's display not being very clear when connected to a remote computer. Review Source IS Ivy S. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Best remote access host I've used." September 6, 2023 5.0 SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly. Pros Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions) Cons There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason. Reason for choosing ScreenConnect Just a better product overall. Review Source MK Merlin K. CEO Computer & Network Security Used the software for: 2+ years ### "This used to be an awesome product for tech support. Now it is just great." March 1, 2019 4.0 Support staff is always professional. But the way they get information from us and use it as to features on the product and what we like and dislike was really poorly done. Pros I \*used\* to like the "Toolbox" till they broke it. Ability to reboot computer and stay connected. Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer. The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups. Ability to rename computers. See how long computers have been off-line The plugin system that allows me to greatly enhance the way I interact with the interface. Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use) The fact that I can run it off my own server is AWESOME! Cons I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer. Lack of hotkeys... To move between screens and clear the screen drawing. Inability to set the color of the screen drawing. No button to set "Auto" sizing on the resolution. "Acquire Lock" feature never seems to work. I would list more but I am out of space. Review Source JM Justus M. Freelancer Computer Software Used the software for: 6-12 months ### "A Powerful and Reliable Tool for Remote Support and Remote Access" December 24, 2022 5.0 ConnectWise Control is a remote support and remote access software that allows users to remotely connect to and control computers and other devices. It is primarily used by IT professionals and customer service teams to troubleshoot and fix technical issues remotely, as well as to provide remote assistance and support to clients.ConnectWise Control is generally well-regarded by users, with many praising its reliability, ease of use, and wide range of features. Some users have reported issues with the software's pricing structure, which can be somewhat complex and may not always be clearly communicated. Overall, however, ConnectWise Control is a powerful and reliable tool for remotely accessing and controlling devices, and is a valuable tool for IT professionals and customer service teams. Pros There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally considered to be a reliable and dependable tool for remote support and remote access. It has a track record of being able to establish and maintain stable connections, which is essential for effective remote support and access.Ease of use: ConnectWise Control is designed to be easy to use, even for users who are not particularly technical. The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for users to communicate and collaborate with others while working remotely.Overall, I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, and is a valuable addition to any IT professional or customer service team's toolkit Cons There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform support: ConnectWise Control is primarily designed to work with Windows and macOS devices. While it is possible to use the software to remotely access and control other types of devices, such as Linux servers, the support for these platforms may be limited compared to Windows and macOS.Complexity: While ConnectWise Control is generally easy to use, the software can be somewhat complex to set up and configure, especially for users who are not particularly technical. This can make it challenging for users to get the software up and running, especially if they encounter any issues or problems.Overall, while I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, it does have some limitations and drawbacks that users should be aware of. Review Source PS Peter S. Accountant, Tax Preparer, IT consultant Financial Services Used the software for: 6-12 months ### "Went from good to AWESOME when we ditched our old remote software for ScreenConnect!" November 7, 2017 5.0 Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further. Pros We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world. Cons There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them. Review Source Response from ConnectWise November 13, 2017 Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise\_Control\_Documentation/Get\_started/Knowledge\_base/Restrict\_or\_remove\_the\_screenshot\_preview AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "A robust platform for the collaborative use of devices remotely" July 5, 2022 5.0 ConnectWise Control allows us to get the most out of sharing devices by streamlining the access process, allowing us to have talks while doing so, and ensuring that we always arrive at beneficial conclusions from those discussions. Pros It makes it simple to find solutions to problems fast and to collaborate on activities remotely. We are able to respond more quickly to the needs of our customers and satisfy all of their requirement’s thanks to ConnectWise Control. We are able to maintain complete command over everything, regardless of the conditions, thanks to ConnectWise Control. I really like the security protections that ConnectWise Control provides, especially the permission system, which enables us to more precisely control who has access to which devices. I appreciate that not only can we download applications and share files, but that this platform also makes it easier for us to converse fluidly while we are doing so. Cons ConnectWise Control is user-friendly, lightweight, and has a speedy installation process. We not experience issues with the most fundamental features of the system very infrequently, especially when the internet connection is robust. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.