--- title: "ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ScreenConnect the right Customer Service solution for you? Explore 1900 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147830/ScreenConnect/reviews/" page_type: "reviews" language: "en" --- ScreenConnect 4.7 (1900) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of ScreenConnect Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Shyam Kishor P Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis.“ July 1, 2026 Shyam Kishor P Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time.“ July 1, 2026 NO Nelson O IT Systems AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices.“ March 16, 2026 TW Todd W IT ManagerSecurity and Investigations, 201 - 500 employeesUsed the software for: More than 2 years. “It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!!“ October 30, 2025 IA Ima A With friends. BusinessAccounting, Self-employedUsed the software for: 6-12 months. “A reliable professional solution for remote access and technical support, combining strong performance and high security.“ July 1, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Document management is also basic and isn't really one of the platform's strengths.“ July 12, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Performance is generally excellent, even on slower connections, with low latency and responsive controls.“ July 12, 2026 AF Allen F Director of Information Technology SolutionsInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking.“ September 17, 2025 ## Showing most helpful reviews Showing 1-25 of 1900 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shyam Kishor P. Team Leader Information Technology and Services Used the software for: 6-12 months ### "Blazing fast remote access with excellent stability and ease of use" July 1, 2026 5.0 Our experience with the software has been exceptional. It is easily the most stable and fast remote desktop tool we have deployed. It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently. Pros The performance and speed of the remote computer access are incredible. It makes jumping into a user session completely seamless, and the ease of use is unmatched. Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis. Cons The subscription pricing has gone up quite a bit, making the value for money a little tougher for smaller teams to justify. The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time. Review Source NO Nelson O. IT Systems Admin Financial Services Used the software for: 2+ years ### "Reliable Remote Support" March 16, 2026 4.0 ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. Pros ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. Cons Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja had more features and better value and felt more modern. Review Source TW Todd W. IT Manager Security and Investigations Used the software for: 2+ years ### "FRUSTRATING!" October 30, 2025 2.0 the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄 Pros Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore! Cons ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore! Review Source JD Josh D. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "Reliable Remote Support Tool That's Fast, Simple and Easy to Use" July 12, 2026 5.0 Overall, my experience with ScreenConnect has been very positive. It does exactly what we need it to do, provides quick and reliable access to devices and makes supporting users straightforward. It's fast, easy to use and rarely gives us any issues. While it doesn't replace a full ticketing or documentation platform, as a remote support solution it's one of the best tools I've worked with. Pros ScreenConnect offers great value for money and is one of the better remote access tools I've used. We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. The interface is simple and easy to navigate, making it quick to find devices and start support sessions. Performance is generally excellent, even on slower connections, with low latency and responsive controls. It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier. Customer support has been good whenever needed and the platform is stable and dependable for day-to-day use. Cons While it excels as a remote access tool, ticket management features are fairly limited compared to dedicated service desk or PSA platforms. Document management is also basic and isn't really one of the platform's strengths. Some advanced functionality can take a bit of time to learn and certain settings aren't always where you'd expect them to be. The user interface is clean but looks a little dated compared to some newer products on the market. Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Strongest Remote Access Tool in the Game" July 17, 2025 5.0 Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. Pros Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. Cons Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Security concerns, support for more features, PAM. Review Source AF Allen F. Director of Information Technology Solutions Information Technology and Services Used the software for: 6-12 months ### "ScreenConnect can get the job done" September 17, 2025 4.0 ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future. Pros It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard. Cons It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect We needed something quick and supported by our MSP who was using Connectwise Automate. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed to deploy a solution managed by us and not an MSP. Review Source MC Mitch C. Escalation Tech Lead Information Technology and Services Used the software for: 1-2 years ### "Great Product, Good Company" September 22, 2025 4.0 Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software. Pros It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful. Cons Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Price and security, We needed a better rmm product. Review Source VR Verified Reviewer Network and System Engineer Computer & Network Security Used the software for: 2+ years ### "The best there is" May 20, 2025 5.0 Pros Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool Cons On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Needed something that would work without connecting to client VPN Review Source DL Drew L. SR SYS Admin Consumer Goods Used the software for: 2+ years ### "Remote Me In, Scotty" July 30, 2026 4.0 Solid, easy to use product that has great support and plenty of documentation for administrators. No complaints. Pros ScreenConnect is an easy to use product that enables IT professionals to remote into machines and perform a variety of tasks. The client has great performance, and it offers superior value for the money. Customer support is great. Helps with ticket management, and document management on remote endpoints. Cons It does create a direct connection between your machine and the machine you are remoted into. That in and of itself presents a massive security risk - especially if youve accidentally remoted into an infected machine. Review Source IA Ima A. With friends. Business Accounting Used the software for: 6-12 months ### "4.5/5 stars" July 1, 2026 4.0 A reliable professional solution for remote access and technical support, combining strong performance and high security. An ideal choice for companies and IT teams, though it is slightly pricey and the interface takes some getting used to. Pros Fast, stable, and reliable connection Comprehensive features: full control, file transfer, unattended access High security standards and strong encryption Cross‑platform support; cloud or self‑hosting options Smooth integration with business management tools Cons Higher cost compared to alternatives Interface takes time to learn Advanced features require premium plans Less suitable for simple personal use Review Source GM Gianni M. Marketing Manager Sporting Goods Used the software for: 2+ years ### "A product with minimal frustrations." December 31, 2024 5.0 ConnectWise ScreenConnect has provided us with instant connectivity to our remote devices and offered more integration options. Pros Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers. Cons Pricing of the software is always a challenge. It keeps going up. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) The previous softwares that we used did not meet our standards. Review Source IB Ian B. NOC Manager Information Technology and Services Used the software for: 2+ years ### "Connect to Machines with Ease!" October 14, 2024 4.0 It has been very helpful to use the remote screenconnect tool to use to connect to users machines. Pros It helps to connect to remote machines very easily. Cons The new versions have to be downloaded regularly. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ScreenConnect We liked the functions on screenconnect better than Teamviewer. Review Source AM Alex M. IT Service Manager Retail Used the software for: 2+ years ### "Involved setup but a top-tier remote access product" August 14, 2024 5.0 We love this product. We use it for internal support access and unattended access as well as remote support where the user may not have the full ScreenConnect client installed on their system. Pros Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource. Cons There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing ScreenConnect Features and functionality. I believe that the pricing on ConnectWise ScreenConnect was cheaper, but the actual use of the application was well above the other options we considered. Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Moving away from line-of-sight connection and VNC security Review Source AB Adam B. IT Information Technology and Services Used the software for: 2+ years ### "The price is right, it has enough features that were not that easy to integrate, its reputation has" June 28, 2019 3.0 see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these instructions to get control your one step installer plugin never worked !! but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever! i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally thanks any more information happy to help maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180' Pros THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies Cons Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex| Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing ScreenConnect CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work! Review Source RC Ryan C. IT Systems & Security Machinery Used the software for: Less than 6 months ### "Good Remote Support Platform" February 8, 2021 5.0 I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere. Pros I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option. Cons The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) These products did not give us insight to the machine and the machine had to be on the same network as the machine trying to provide remote support. ScreenConnect allows you to provide essential support to any machine as long as it has internet access. Review Source JE Jordan E. Applications Engineer Information Technology and Services Used the software for: 2+ years ### "ConnectWise Control Review from Experience" April 11, 2022 5.0 I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide. Pros The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access. Cons I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern. Alternatives considered [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ScreenConnect I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch. Review Source CS Corey S. IT Support Manager Consumer Goods Used the software for: 2+ years ### "ConnectWise ScreenConnect" June 14, 2024 5.0 Overall I am very satisfied with the product. We compared it against another well known screen sharing tool and this was way less expensive for the same features. Pros I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session. Cons Sometimes a screen sharing session can be a little laggy when connecting with Macs. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ScreenConnect ConnectWise was less expensive and had the same features I was looking for. Review Source MI Matt I. VP of IT Banking Used the software for: 2+ years ### "Best Remote Access Tool Ever" June 27, 2025 5.0 This is the best remote access tool. Nothing comes close. I have been using it for about twelve years. Pros It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client. Cons The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "A Great and Secure Remote Desktop Solution For Business " December 18, 2024 5.0 Pros When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features. This product ensures secure connections and easy to use controls. It makes working remotely easy. Cons So far no issues with ConnectWise ScreenConnect. It has always delivered. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 1-2 years ### "Remote Assistance made easy with ConnectWise" October 17, 2024 4.0 Overall, the product is good for it's intended purpose and easy to use. Pros What I most like about this product is the option to connect using the browser or desktop app. Cons I least liked it's display not being very clear when connected to a remote computer. Review Source VR Verified Reviewer Jr. Systems Administrator Insurance Used the software for: 6-12 months ### "Easy, Fast, Reliable, Robust - Not much more I could ask for." November 26, 2018 5.0 Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out. Pros I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need. It's also extremely fast and easy to update the agent on the endpoints. Cons I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made. I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support. I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well. There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet. Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice. Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky. Review Source AF Anastacia F. BILLING SUPERVISOR Medical Practice Used the software for: 2+ years ### "Honest Review " October 3, 2022 5.0 I have no complaints. Every time I have used ConnectWise it is for another IT issue and no matter what that IT issue is ConnectWise only ever helps. I have never had a problem with the software or use of ConnectWise and am thankful for the accessibility it allows me to have. Pros I really like how both people have control of the session. It makes it really easy to work together. I used ConnectWise with my managed IT support company and without it we would not get nearly as much accomplished. Cons It defeats the purpose of giving control of your computer, but not being able to work simultaneously. I have dual monitors so I wish there was a way to split the control of the mouse/ computer. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "The Unfortunate Software Cycle Victim" October 30, 2018 5.0 Overall, Connectwise Control has been and is a great software and has allowed me to remotely support clients with a smooth connection and not overly complicated connection process. Unfortunately, I believe being owned by Connectwise was and is the biggest weakness and downfall of the Control (formerly Screenconnect) software. Don't get me wrong, it is still a very usefull and functional software, however, it is very clear that the software lack development because the interface is not the intended interface that Connectwise would like you to use, they want everyone to use Manage, which I completely dislike. I am running the Stand alone version I do not beleive they offer anymore, I am thankfully grandfathered in which isthe best legacy benefit of Screenconnect. I cannot say I have found a better option, however, the software as sold now is all in the cloud and I do not think the benefits are the same as my experience. Pros I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options. Cons They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software. Review Source Jared M. NOC Manager Information Technology and Services Used the software for: 2+ years ### "#1 in Unattended Remote Access" October 29, 2019 5.0 I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control. If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold. ConnectWise Control will never leave my mind as the pinnacle of remote access tools. Pros The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some. The added features are all cohesive and add to the experience of remotely assisting our customers. This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control. Cons Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product! Review Source Aaron V. Support Desk Specialist Information Technology and Services Used the software for: 1-2 years ### "Robust Remote Management Software, But Background Software Can Be Slow" July 30, 2020 5.0 I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software. Pros I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well. Cons When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.