--- title: "ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ScreenConnect the right Privileged Access Management solution for you? Explore 1903 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147830/ScreenConnect/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ScreenConnect 4.7 (1902) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ScreenConnect Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Philippe C IT DirectorInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Screenconnect is the ideal remote access software if you manage a big fleet of computers and servers and are are already in the connectwise ecosystem.“ August 19, 2026 Shyam Kishor P Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time.“ July 1, 2026 Shyam Kishor P Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis.“ July 1, 2026 TW Todd W IT ManagerSecurity and Investigations, 201 - 500 employeesUsed the software for: More than 2 years. “It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!!“ October 30, 2025 IA Ima A With friends. BusinessAccounting, Self-employedUsed the software for: 6-12 months. “A reliable professional solution for remote access and technical support, combining strong performance and high security.“ July 1, 2026 DL Drew L SR SYS AdminConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “That in and of itself presents a massive security risk - especially if youve accidentally remoted into an infected machine.“ July 30, 2026 NO Nelson O IT Systems AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices.“ March 16, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Document management is also basic and isn't really one of the platform's strengths.“ July 12, 2026 ## Showing most helpful reviews Showing 1-25 of 1902 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use employee Used the software for: Less than 1 year ### " Reliable and Easy-to-Use Remote Support Solution" October 5, 2026 4.0 Overall, my experience with ScreenConnect was positive. It provided reliable remote access, performed well during support sessions, and made it straightforward to manage and troubleshoot devices remotely. Pros ScreenConnect is easy to set up and use, with reliable remote access and a clean interface. I particularly liked how quickly I could connect to and troubleshoot remote devices. Cons The pricing can feel a little high depending on the number of devices and users. Some advanced settings and features could also be easier to find for new users. Review Source IT Analyst Used the software for: 3-5 years ### "Great for IT support in the background" October 5, 2026 4.0 Pros I'd say Backstage mode is what I like most about Screenconnect! Being able to run background commands, run scripts and transfer files without contacting or interrupting users is extremely valuable!! Cons I'd say I drop out of 1 out of 5 remote sessions randomly and for no reason. I've checked mine and the users network connections and have never located a latency issue. Review Source IT Director Used the software for: 3-5 years ### "A logical choice if you use Connectwise RMM" August 21, 2026 4.0 Pros Screenconnect is the ideal remote access software if you manage a big fleet of computers and servers and are are already in the connectwise ecosystem. It integrates perfectly with Connectwise RMM and Automate. Cons While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds. Review Source DL Drew L. SR SYS Admin Used the software for: 3-5 years ### "Remote Me In, Scotty" July 31, 2026 4.0 Solid, easy to use product that has great support and plenty of documentation for administrators. No complaints. Pros ScreenConnect is an easy to use product that enables IT professionals to remote into machines and perform a variety of tasks. The client has great performance, and it offers superior value for the money. Customer support is great. Helps with ticket management, and document management on remote endpoints. Cons It does create a direct connection between your machine and the machine you are remoted into. That in and of itself presents a massive security risk - especially if youve accidentally remoted into an infected machine. Review Source IT Support Engineer Used the software for: 3-5 years ### "Reliable Remote Support Tool That's Fast, Simple and Easy to Use" July 14, 2026 5.0 Overall, my experience with ScreenConnect has been very positive. It does exactly what we need it to do, provides quick and reliable access to devices and makes supporting users straightforward. It's fast, easy to use and rarely gives us any issues. While it doesn't replace a full ticketing or documentation platform, as a remote support solution it's one of the best tools I've worked with. Pros ScreenConnect offers great value for money and is one of the better remote access tools I've used. We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. The interface is simple and easy to navigate, making it quick to find devices and start support sessions. Performance is generally excellent, even on slower connections, with low latency and responsive controls. It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier. Customer support has been good whenever needed and the platform is stable and dependable for day-to-day use. Cons While it excels as a remote access tool, ticket management features are fairly limited compared to dedicated service desk or PSA platforms. Document management is also basic and isn't really one of the platform's strengths. Some advanced functionality can take a bit of time to learn and certain settings aren't always where you'd expect them to be. The user interface is clean but looks a little dated compared to some newer products on the market. Review Source Yunus Emre T. Sr. Human Resources Representative Used the software for: 1-3 years ### "Fast, Secure, and Easy-to-Use Remote Connectivity" July 6, 2026 4.0 Overall, my experience with ScreenConnect has been very positive. The platform provides dependable remote access, secure connectivity, and effective support capabilities. It helps IT teams troubleshoot and resolve issues quickly while maintaining strong control over user access and security. Although there is room for improvement in reporting and collaboration features, it remains a highly valuable remote support tool. Pros Fast and reliable remote connectivity, strong security controls, easy unattended access, and an intuitive interface. It enables support teams to resolve issues efficiently while maintaining a smooth user experience. Cons Reporting and analytics capabilities could be more robust. The user interface, while functional, could benefit from modernization, and some advanced administrative settings require a learning curve for new users. Review Source Team Leader Used the software for: Less than 1 year ### "Blazing fast remote access with excellent stability and ease of use" July 5, 2026 5.0 Our experience with the software has been exceptional. It is easily the most stable and fast remote desktop tool we have deployed. It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently. Pros The performance and speed of the remote computer access are incredible. It makes jumping into a user session completely seamless, and the ease of use is unmatched. Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis. Cons The subscription pricing has gone up quite a bit, making the value for money a little tougher for smaller teams to justify. The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time. Review Source With friends. Business Used the software for: Less than 1 year ### "4.5/5 stars" July 2, 2026 4.0 A reliable professional solution for remote access and technical support, combining strong performance and high security. An ideal choice for companies and IT teams, though it is slightly pricey and the interface takes some getting used to. Pros Fast, stable, and reliable connection Comprehensive features: full control, file transfer, unattended access High security standards and strong encryption Cross‑platform support; cloud or self‑hosting options Smooth integration with business management tools Cons Higher cost compared to alternatives Interface takes time to learn Advanced features require premium plans Less suitable for simple personal use Review Source Noc Engineer Used the software for: 3-5 years ### "Great remote access tool" May 21, 2026 5.0 Great, I am considering using it for my home lab. it is one of my favorite tools we use at as it is fast and simple and rarl;y has trouble. Pros Fast and easy to help people not under our RMM, and a great secondary back up if our primary RMM goes down. I can get a users connect with a quick email. Cons sometimes when I ahve been connected a while it gets funky but a quick reconnect fixes it. Better audio connection would be good for helpoign diagnosing speaker and microphone issues Review Source IT Specialist Used the software for: 3-5 years ### "Good product with some unfortunate fall out from misuse." April 20, 2026 4.0 Easy to use and would recommend but expect to work with security platforms to get it to function in your environment. Pros Screen Connect is pretty straight forward for end users. It's interface is intuitive an does not have a steep learning curve. Cons Unfortunately due to bad actors using Screen Connect several security related platforms block the use of Screen Connect. Review Source IT Manager Used the software for: 5+ years 5.0 November 7, 2026 AI summary based on a full review The software stands out for its straightforward installation and exceptional performance in ensuring compliance with NIST 800-171. There are no significant drawbacks noted, making it a reliable option for users in need of stringent security measures. Log in to unlock the full review, detailed ratings, and pros & cons IT Systems Admin Used the software for: 3-5 years ### "Reliable Remote Support" March 17, 2026 4.0 ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. Pros ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. Cons Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja had more features and better value and felt more modern. Review Source IT Manager Used the software for: 3-5 years ### "FRUSTRATING!" November 7, 2025 2.0 the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄 Pros Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore! Cons ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore! Review Source AF Allen F. Director of Information Technology Solutions Used the software for: Less than 1 year ### "ScreenConnect can get the job done" September 18, 2025 4.0 ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future. Pros It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard. Cons It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed to deploy a solution managed by us and not an MSP. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing ScreenConnect We needed something quick and supported by our MSP who was using Connectwise Automate. Review Source LK Lorenzo K. Security Project Engineer Used the software for: 3-5 years ### "Strongest Remote Access Tool in the Game" July 18, 2025 5.0 Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. Pros Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. Cons Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Security concerns, support for more features, PAM. Review Source Mitch C. Escalation Tech Lead Used the software for: 1-3 years ### "Great Product, Good Company" September 24, 2025 4.0 Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software. Pros It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful. Cons Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Price and security, We needed a better rmm product. Review Source PS Patrick S. IT Manager Used the software for: 3-5 years ### "A remote support tool that just works" April 3, 2025 5.0 I have been through many implementations, the most recent of which was a month ago. They are all fairly consistent and with each one they provide an implementation specialist that will help answer questions. Pros Their software works well with most every operating system and internet connection I have ever tried it on. Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely. Cons Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues. Switched from [N-able Take Control](https://www.capterra.com/p/242258/Take-Control/) Their software did not handle UAC prompts and it was not stable. We often found computers where the software was not running and it prevented us from effectively supporting the user. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing ScreenConnect Their remote support tool wasn't as polished. Review Source LN Luis N. Security Engineer Used the software for: 3-5 years ### "An excellent remote software tool" May 20, 2025 5.0 Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals Pros Screenconnect is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more. Cons the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing ScreenConnect Pricing and more features also teamviewer has had vulnerabilities in the past Review Source IT Specialist Used the software for: 3-5 years ### "Simple, Easy to use" November 14, 2019 5.0 Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely. Pros Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users. - Includes chat messaging - Includes options to view services, logs, and processes - Allows technician to blackout monitor / block keyboard presses during session - Allows for easy facilitation of temporary remote sessions by non-technical staff - Easy facilitation to give "passes" (timed access) to end-users and technical support staff - Allows for basic scripting options for alerting and webhooks - 2FA Authentication enabled Cons \- Difficult initially to setup department groups of computers, - Not a lot of documentation on setting up webhook scripting, - Database maintenance can be tedious - Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate \[labtech\]) - Uses Java over HTML5 only. Switched from Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing ScreenConnect Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well. Review Source Director Used the software for: 3-5 years ### "Excellent Remote Control/Access Platform" September 22, 2022 4.0 We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems. Pros We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform. Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections. Cons The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing ScreenConnect Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues. Review Source DT Daniel T. Service Delivery Manager Used the software for: 3-5 years ### "Connectwise Control - An amazing remote app" March 29, 2023 5.0 Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs. Pros Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements. Cons The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Team viewer is not a great product. It would have many connection issues and is hard to use when trying to remote support remote desktop servers with multiple user sessions Review Source VP of IT Used the software for: 3-5 years ### "Best Remote Access Tool Ever" June 30, 2025 5.0 This is the best remote access tool. Nothing comes close. I have been using it for about twelve years. Pros It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client. Cons The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading. Review Source Senior Technician Used the software for: 3-5 years ### "10/10 Remote Access Software!" January 20, 2025 5.0 I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect. The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also very handy! Pros Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task. Cons No complaints, this system is wonderful. Review Source Carer Used the software for: I used a free trial ### "Remotely available screenconnect" June 3, 2025 4.0 I found it very useful with my client work remotely. I don’t need to pay anything. Reduced downtime. Pros Platform for remote monitoring and control. Support customer service remotely. Any location any time even consumer is not available. After hours support and maintenance provider. Cons There is nothing like that. Like every features that screen connect provides. Screen connect is free so anyone can use it. Review Source LG Lucia G. HR Manager Used the software for: 1-3 years ### "A Great and Secure Remote Desktop Solution For Business " December 24, 2024 5.0 Pros When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features. This product ensures secure connections and easy to use controls. It makes working remotely easy. Cons So far no issues with ConnectWise ScreenConnect. It has always delivered. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.