# Page 33 | ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is ScreenConnect the right Remote Support solution for you? Explore 1895 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ScreenConnect/reviews --- ScreenConnect 4.7 (1895) [View alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 33 - Reviews of ScreenConnect ## Showing most helpful reviews Showing 801-825 of 1895 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas S. Director of IT Financial Services Used the software for: Less than 6 months ### "Why didn't I get this a long time ago?" February 4, 2021 5.0 Sharing a desktop in Teams or WebEx is so limiting due to single monitor and non-admin restrictions. This gets past all that. The ability to install remote agents on our assets to allow unattended maintenance is excellent. Pros The ability to perform admin actions on the remote machine. Cons Having to download the little executable is a nuisance. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing ScreenConnect The pricing model fit my business better. Review Source TS Thomas S. Used the software for: ### "Almost Perfect" February 2, 2017 4.0 I work on small business and home user PCs freelance and tried out 13 different remote support tools before deciding on ScreenConnect. Yes, I'm a sick man, I know. Looking at my documentation right now and the only three that I even considered were ScreenConnect, GotoAssist and Teamviewer. My criteria was that it be easy to install for the end user, support two screens, support Wake-on-LAN and unattended access, support run-as-admin and sending a ctl-alt-del, support all new Windows OS, have good file transfer capabilities and be affordable. Zoho was a pain to install and the sessions got stuck (no kb for customer after disconnect). AeroAdmin didn't work when I tried to reconnect--no unattended access either. Chrome desktop couldn't do half of what I need. 4remotesupport didn't support Win10. Logmein was OK but the price was too much. Bomgar gave me an error when trying to press ctl-alt-del. And there were others that I will skip. ScreenConnect can do it all for me and for a lower price than TeamViewer and GotoAssist. The latter two are more polished, but I'm sticking with ScreenConnect due to the pricing options. I only wish that it came with more than 10 permanent installs on the lower $/month plan. I would still want to up to the next plan later anyways because I want wake-on-lan for when I deal with more servers. But ya, the end-user has to install a little app each time you start a session and you can't reboot, etc without the permanent install app on their PC. That makes it a bit of a pain, but still a great starter tool. Overall, 4.5/5 Review Source Response from ConnectWise February 13, 2017 "Almost Perfect" is quite the compliment, but we will keep working to be "totally perfect" in your eyes. Thanks for this valuable feedback. SC Samson C. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Great remote software" July 25, 2022 5.0 Pros Fast, reliable easy to use and implement Cons The support can be a pain to get hold of with being in the US Review Source FM Floyd M. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent remote control software" October 23, 2018 4.0 I have evaluated and used several other "remote control" alternatives. And, ConnectWise Control is by far the most cost effective, with the highest level of flexibility and compatibility. Pros Compatibility and flexibility. I am using the remote control software across several platforms. Including Windows, Linux, OSX, and android. I haven't found anything that I could not accomplish. Cons I don't have any complaints. However, to utilize some of the features are not intuitive. But, that is due to the flexibility of the software. Review Source TK Tom K. System Administrator Computer Networking Used the software for: 6-12 months ### "Powerful and fully featured remote support software that's easy to use!" February 1, 2018 5.0 Clients are thrilled that I'm able to assist them almost instantly! Pros The platform is extremely powerful and allows nearly limitless branding and customization. There's honestly more options that I believe most people will ever use but it's GREAT to have them. The agent works flawlessly on Macs and PCs and installs in about a minute. There are also great extensions available to add to the already full set of features the core platform offers. Cons Connectwise Control needs major work on the mobile side. Their Android and iOS apps need a massive overhaul to compete with other major remote support offerings (LogMeIn, TeamViewer) They also need to allow remote viewing of iOS devices now that this feature is available from Apple - they did say that it's in the works but not estimated release as of 2/1/18 Review Source RS Ryan S. IT Telecommunications Used the software for: Less than 6 months ### "I'm Better At Work With ConnectWise Than Ever" May 1, 2022 5.0 I have a wonderful and satisfying experience whiles using this software. Very easy to install, user-friendly, and most importantly it can be used across most iOS-like Windows, Linux, OS X, and Andriod. Pros The features of multifunctionality. It's a perfect solutions provider for meetings, easy remote access, help desk, education, and so much more. Cons I am yet to find any issues with this software. So far, it's at the peak of its game-perfect. Reason for choosing ScreenConnect ConnectWise is so easy to use. It has more functionality than the other software I was using. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I found it easier to use ConnectWise the TeamViewer. Review Source DF Doug F. Owner Information Technology and Services Used the software for: 2+ years ### "Small MSP" October 12, 2018 5.0 I use Connectwise Control to manage over 500 machines for various customers/clients. I really like being able to host on my own hardware, but I understand they also have cloud based solutions. Pros It is very reasonable priced and the upgrade path from version to version is also very good Cons Support thru the forum can sometimes be frustrating. Review Source CF Chris F. VP Information Technology and Services Used the software for: 1-2 years ### "Great" September 6, 2017 5.0 Remove Support Pros Easy to use, easy to customize, and reliable. WOrks well over multiple connection types, and supports all features in one price (for control) --- no upgrades necessary. Basically they took everything good about logmein and logmein central which I used religiously until back to back to back years of price doubles or more. Cons Have had a few issues with updates, but understand and support their desire to keep improving their product Review Source RK Ryan K. IT Manager Used the software for: 2+ years ### "The easiest software to use for remote access to systems" May 8, 2018 5.0 Easy and inexpensive remote access to machines Pros Small footprint, easy to update. Support has been responsive when I've needed it. Easy to send remote commands to machines for various back-end tasks. Cons Nothing at this point. I've been using this software for 3 years and haven't found a downside yet... Review Source BC Brad C. IT Specialist Information Technology and Services Used the software for: 2+ years ### "Connectwise is the wise way to connect" June 19, 2019 5.0 Working from home is better than a VPN. Having key clients ready at hand when they have an issues is nice. Pros Easy to use. Never seems to break. They have made the installation very easy and are adding new features regularly. Cons Meeting portion is less than what others offer but that is not my focus for the product. Review Source JR John R. Business manager Apparel & Fashion Used the software for: 2+ years ### "Practical Support" July 30, 2019 5.0 Pros Relatively quick established of sessions. Excellent chat support. Copies with poor networks relatively well. Cons Issues with the agent on MACs with either inability to control without intervention by a target user and black screens. A recent support session issue was rapidly resolved with a chat, but the online help should have been able to provide me with the solution. I typically find the help difficult to navigate to a useful answer. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Price Review Source WP Wayne P. IT Specialist Information Technology and Services Used the software for: 2+ years ### "Great value for the money" November 30, 2018 4.0 I've been using the software for over 4 years now and it has helped me support users remotely without subscribing to a monthly service that I don't necessarily need. Customer support has always been helpful if an issue arises and they are quick to respond to inquiry. Pros The software is fairly easy to use and lets you stay in control of your hosted environment (if you want to). The technician portal is easy enough to understand without a training manual and the software offers multiple plugins to extend functionality. Cons As of late, they have discontinued support for hosting on the Mac OS platform, which is why I originally bought it. They also hint to the fact that Linux support may also be dropped in future releases. I don't think this should be exclusively hosted on Windows servers, since many of the advanced crowd this software is geared for is either running Linux or Mac. Review Source VR Verified Reviewer President Computer Networking Used the software for: 2+ years ### "Connectwise Control Outstading for small businesses" October 20, 2018 5.0 Connectwise has serverd all of my needs as a small business. when I have needed support, the staff has been ready willling and able. Pros Private branding is critical to using this tool to interface with my clients Cons I am a long time user. the product has continually gotten better. There is nothing that i really don't like. Review Source ST Staci T. Dispatcher Information Technology and Services Used the software for: 2+ years ### "Connectwise" September 13, 2019 4.0 It does what it's supposed to do. Can't really complain. Pros Most options are easy to use once they are set up. I like being able to see everyone's schedule for the day on one page. Cons I cannot remove service boards once they are no longer being used. I am not an administrator but this is what I'm told Review Source bW brandy W. Administrative supervisor Medical Practice Used the software for: 2+ years ### "Great way to work from home" November 7, 2022 5.0 Pros It was easy to access my work computer and was able to even use 2 screens at home. Made working from home during COVID easy and able to do all my task in ease. Cons At this time there were no cons for this system Review Source JT Johnny T. President/CEO Computer Software Used the software for: 6-12 months ### "ScreenConnect Exceeded All Our Expectations" April 10, 2017 5.0 Our needs are simple, but we must have an application that we can depend on as 100% of our clients rely on our support remotely. So when we started looking for an alternative to LogMeIn Rescue, our search brought us ScreenConnect. From day one, they've provided us with a dependable solution that includes feature rich applications and timely support. A solution that has and continues to exceed what we thought no one could match with LogMeIn. The best part of of this transition is the cost savings. We replace our LogMeIn product with ScreenConnect for 1/3rd the price, again WITHOUT loosing ANY functions and ACTUALLY we gained in functions. I can't say enough about our refreshing find in ScreenConnect. While we're only approaching 1-year of using ScreenConnect, it has been a celebrated transition, not by our company, but by the hundreds of clients we support. Pros Everything, the ease of setup to our interactions with our clients. Very straight-forward and simple. Review Source JG Joshua G. Director Information Technology and Services Used the software for: 2+ years ### "Great value addition to RMM" March 2, 2019 5.0 Pros We needed a solution for ad how client connections and CW Control slots right into that role for us as our RMM solution doesn’t have that functionality. Very cost effective too. Cons The only thing I would say is that additional platforms and OS’s could be added as remote control targets Review Source DM Dan M. Systems Analyst Restaurants Used the software for: 1-2 years ### "Simple and Easy" January 11, 2019 5.0 We have been able to connect to franchise community much easier and provide quicker and more robust support for some of our franchise base that would have been limited with previous softwares. We also are able to maximize the value of the Control system because the pricing value is so good, we can afford to have more users than in previous brands. Pros We loved the pricing structure, the allowance for installed agents, ease of use for non-IT users. Also the simplicity of the system working with customers. Cons There isn't really anything to not like about Control. The ability to use the Meetings function to have a recurring Meeting/Training is something small but we don't really use it for that purpose anyways. Review Source JD Jeremy D. Customer Service Representative Marketing and Advertising Used the software for: 2+ years ### "Great for support" December 3, 2019 4.0 Overall, it is a great product for many types of customer service work. Pros I love that I can easily get on with a customer and help diagnose their issue and help solve the problem first hand. Cons The connections are spotty and the connect codes don't work from time to time. Have had issues signing in. Review Source Nick D. Systems Engineer Industrial Automation Used the software for: 1-2 years ### "Simple and effective remote access" May 5, 2022 5.0 Pros The ability to quickly connect in a simple security verification allows remote access quickly for troubleshooting and support of remote stations Cons Once it's installed it can be difficult to turn the process off and when we first implemented it the software would trigger systems that were in sleep mode to start back up randomly. Review Source FD Fred D. Owner Computer Networking Used the software for: 2+ years ### "Overall Great software" March 1, 2019 5.0 Overall, it's been great as a tool for me to support my customers. Pros Makes it very easy to support my customers Cons Tech support. I had done an update on my software that caused a bug. (my new access builds did not save the name) You made me purchase a newer version to fix the bug in your software. Review Source JK Joshua K. Senior Systems Administrator Accounting Used the software for: 2+ years ### "Great remote control software" March 1, 2019 5.0 We use this software to manage around 190 computers remotely and it has been amazing in doing this. Pros Easy of use and speed to have computers connected. Ability to creator categories for different computers based on different types of information. Cons Mobile app and mobile website are a little clunky to use Review Source JC Julie C. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Easy to Use and quick connections" October 22, 2019 4.0 Pros I like that we are able to connect to our users quickly, and that we have the ability to record sessions and that it automatically saves the recorded sessions in a secure place. Cons Sometimes the software is difficult for the customer to connect to, but it's very rare that happens. Review Source DM David M. Owner Information Technology and Services Used the software for: 2+ years ### "I owe ConnectWise Control for the success of my business" July 29, 2019 5.0 When I first encountered this product it was called ScreenConnect. So I have seen the development of 'Control' but also the other products ConnectWise offers. I believe ConnectWise is a good company providing tools for IT support businesses such as myself. Pros ConnectWise Control allows me to remotely control and thus repair or modify my client's computers and servers. Also, while on their workstations I can access other devices on their subnet too... such as printers and routers. Cons I will encounter little things, such as I cannot cut and paste from my controlling computer to the remote computer. But over time... and with feedback from users like me those features get implemented. Review Source GC Gilbert C. System Administrator Nanotechnology Used the software for: 2+ years ### "Great product for small to medium deployments" October 12, 2018 5.0 It's great software with frequent updates and a lot of flexibility. The support is great if you do end up having any issues. Pros It's easy to use and setup, reliable remote connection software with a lot of capabilities and a reasonable price tag. Regular updates and patches that improve the product's functionality and reliability. Cons Some issues with connections to Windows 10 machines that were addressed in the recent version updates, some occasional crashes (mostly connecting to Windows 10 machines) Review Source Similar Products Featured ## Related categories [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)