# Page 6 | ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ScreenConnect the right Remote Support solution for you? Explore 1896 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ScreenConnect/reviews --- ScreenConnect 4.7 (1896) [View alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of ScreenConnect ## Showing most helpful reviews Showing 126-150 of 1896 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas B. IT Manager Financial Services Used the software for: 1-2 years ### "very full featured" June 19, 2019 5.0 remote control. Half my workforce is remote, and half of the remaining 50% travel often. This tool is invaluable in fixing issues that arise when I do not have physical presence to my users. Pros Has chat to let you talk to users. can execute commands remotely without affecting users, stays persistent even after reboot of client, has console with all possible connection listed, has old style too, of not installing agent but going to a web link and putting in a code to connect, as well as client distribution for instant access. Cons I know they are fixing bug and enhancing security, but the volume of updates is somewhat daunting when the clients do not update themselves automatically. Updates would be a lot easier of they would push them or at least give you the option to have it push updates to say 50 users at a time. Reason for choosing ScreenConnect price, festures Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) their remote control is terrible. Review Source CS Chris S. consultant Computer Networking Used the software for: 2+ years ### "review" August 23, 2023 5.0 Pros very easy to use for admins and clients to download/install on ad-hoc basis Cons would like to see the naming convention change to easier options Review Source Derek S. Service Manager Information Technology and Services Used the software for: 2+ years ### "The Cadillac of remote connections" March 30, 2021 5.0 Great tool, have not found a better remote connection tool yet. Pros Control has all of the features and functionality one would expect of an RMM remote tool. It is very quick to connect and the session is stellar quality, Internet bandwidth supporting. Cons The cost associated with ConnectWise is high, but the software is worth the investment. It provides a great tool for technicians to troubleshoot issues, push commands, transfer data / media to computers, etc. Review Source GS Gerry S. Manager of Project Services Computer & Network Security Used the software for: 2+ years ### "Great product" August 20, 2022 5.0 Overall, I’m happy. Support leaves a lot to be desired, but product is very stable Pros Ease of use, scalability, built in workflows Cons Support is almost non-existent, and product can be a bit slow Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing ScreenConnect Ease of use, detailed ticket system, ease of deployment Review Source Arthur H. Systems Engineer Used the software for: 2+ years ### "We use this a few hundred times a day it is excelent" February 15, 2018 5.0 It is an integral part of our business and it would be difficult to function without it Pros The integration with ConnectWise: Manage is outstanding It is super fast The custom toolboxes are an easy way to provide tools to our techs to use. The ability to reboot in to safe mode is fantastic Cons It can be a little CPU intensive on the client machines that are older When it clears a users background it can confuse the user Review Source Response from ConnectWise March 15, 2018 Hi Arthur, thanks for your feedback. Blanking the background is a configurable option that can be adjusted in the app.config. Here is the link to the extension that will make it easier to configure: http://forum.screenconnect.com/yaf\_postst11061\_Extension--Advanced-Configuration-Editor--6-4.aspx. Hide Guest wallpaper under the Quick Settings menu is the option you're looking for. You may also want to note a reinstall of the access agents is required to invoke the change. https://docs.connectwise.com/ConnectWise\_Control\_Documentation/Get\_started/Host\_page/Reinstall\_and\_upgrade\_an\_access\_agent AM Alec M. IT Manager Real Estate Used the software for: 2+ years ### "Amazing remote control software " March 17, 2024 5.0 This is amazing software that meet all my expectations and more! So glad I used this. Pros This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access. Cons Nothing! This is great software that is beyond comparison. Reason for choosing ScreenConnect Much more feature rich. No comparison really in its usefulness. Review Source SD Sarah D. Office Manager Law Practice Used the software for: 2+ years ### "ConnectWise" June 5, 2023 5.0 Excellent. We have had no problems with this program. Pros I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure. Cons There are a lot of steps to go through before you are connected. Review Source Alfredo J. Founder Information Technology and Services Used the software for: 2+ years ### "Remote Tech Support Platform you can trust" June 4, 2021 5.0 My experience has been for the most part positive, and I really feel their free tier works very well and isn't annoying like other similar products. I've had small issues with older macs Pros My favorite features are the simple dashboard and how you can invite users to share their devices from a direct link or by sending them a short url where they type the session number (really useful when dealing with someone over the phone). I also like how the dashboard shows information about the devices such as memory usage, model, etc. Cons I've had issues with certain mac devices where the software has extra requirements (a specific java version, for example), which has made it more difficult to use for users. Mobile access isn't as friendly. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing for Teamviewer has always been a bit extreme, and their free tier is constantly monitoring to prohibit "commercial" use. Past security issues where also a factor. Review Source Christopher J. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Great improvements for a great product" June 19, 2019 5.0 I am a Remote Team Lead and I use this product day in and day out to help my clients with all of their problems, as long as they have an active networking connection. Pros They updated the user interface over the old ScreenConnect UI. Streamlining the option, but without sacrificing any of the functionality. This is easy to use, either as part of the Connectwise Automate package or as a Standalone product. Featuring rebooting to safe mode, data transfers and many more features. Cons If the user is not a admin, you have to trick the software in to prompting your for the admin credentials so you do not have to provide them to clients who lack that level of access, when used as a stand-alone product. Also since Connectwise now has Manage, Automate, and Control it seems like they should create a single pane view for use with the products, like a plug in what you have single login view Review Source JL Justin L. Desktop Support Manager Financial Services Used the software for: 2+ years ### "You just can't find a better remote control service for the money" February 1, 2021 5.0 Other all experience is exceptional. It's the best remote control experience I have seen both on the user an technician side. It's easy for any technician to learn and be proficient in using within a day. Multiple options to get connected to users systems. Feature set is as good if not better then comparable services. Twice we have looked to see if there was a better solution out there, but nothing beat the feature set and price of Control. Pros Great feature set. Very easy for a new technician to pick up and use. Easy to setup and manage. The unattended option is great to have. Very easy to get users connected. Reliable. Very cost effective. Cons There are several plug ins, but not all are very initiative. They could improve the mobile device support, some other applications let you remote control all mobile OS's. Reason for choosing ScreenConnect It had the most features at the best price, and ease of use just cannot be beat. Review Source Gary G. Bench Technician Computer Hardware Used the software for: 2+ years ### "Confusing for few, helpful for all!" July 25, 2019 5.0 Our business has been able to help most, if not all of our customers using this software. Daily use is definitely a thing for this application, as the majority of our troubleshooting is done remotely, and ConnectWise Control is the only reason we are able to do our jobs this way. Thanks ConnectWise! Pros Once connected, this remote software is a breeze. The amount of options available are limitless for helping a user. (Sending or receiving files, stopping user activity, viewing the same issues or having people recreate their problems.) It's been incredibly useful on a day to day basis. Cons Some users have issues knowing how to install this software. Certain anti-virus software will not allow this to be installed, and there are multiple steps needed to correctly install the application. Not everyone will be able to follow the steps required, but that's not necessarily a software problem, more of a user issue. Review Source BM Broc M. Art Department Manager Printing Used the software for: 1-2 years ### "Easy but completely fuctional" February 1, 2021 5.0 Overall, ConnectWise has been a lifesaver for myself and the other remote employees who require access to local computer resources or who operate as I.T. members. Pros ConnectWise Control has allowed me (as a remote manager) to have access to my company's local resources anytime and anywhere I need them. The way we are using the software is basically as a transition software while we work on a more permanent in-house VPN solution. With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use. It has made any I.T. related tasks infinitely better with the ability to remote into my company's computers so I can troubleshoot the problems myself without having to talk back and forth with another coworker on-site. The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that. Cons If there is a downside at all, I would say the software seems to be slightly overbearing for a few of our older PC's on-site. These computers are by no means "powerhouses", but I have noticed that there is a distracting amount of lag time when I remote in to those select computers. This has not been a cause for us to seek another solution, however it does slow down productivity in the scenario mentioned above. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 2+ years ### "ConnectWise Control (formerly ScreenConnect) - excellent product, new licensing scheme not so great" January 15, 2019 5.0 Excellent remote control utility. Used for Ad-Hoc Remote Control and also agent-based so we can get unattended access to the machine (used for servers). No limits on the number of devices we can install this agent to (at least on our licensing model anyway). Works pretty much every time with a slick remote control experience where other products are stuttery and slow. Pros Simple, fast, efficient remote control and file transfer. Works on multiple platforms, both Host and Guest. I wouldn't change this unless I really had to - like my licensing got upgraded to the new model perhaps. Cons The new licensing model. I purchased it when it was still ScreenConnect and I'm on a legacy licensing contract. So far this has been maintained for me at renewal, but when I'm forced onto the new licensing model at some point in the future it'll be MUCH more expensive for me. At that point I'll look around at the competition. Review Source VR Verified Reviewer CTO Information Technology and Services Used the software for: 2+ years ### "A remote access tool that WORKS and loaded with extra features!" October 12, 2018 5.0 Pros We liked the fact we could host the software on our own servers and had full control/access to the software and its availability. The ability to use addons was a bonus and was found to be very helpful. We could add as many users as we wanted, without additional costs, but limited to concurrent connections, which was not an issue for us. Pricing was very affordable and was originally one of the main reasons we discovered and started using this product. Product is loaded with more features than most similar program. Cons I really can't say I have any complaints about the software, it is the most used tool for our I.T. support services. Only real issue we had is the download for guest clients (first timers) on Apple computers was always sloooow, but again really wasn't an issue for us, as we primarily service PC users. Review Source HS Harshpreet S. IT Support Specialist Information Services Used the software for: 2+ years ### "Best Enterprise Remote Connecting Tool" May 11, 2021 5.0 My overall experience with Connectwise Control was excellent. I really loved how easy the program makes assisting users remotely, which in today's time is a big big thing! Pros The integration of connectiwise with other software is great!! This is the reason why I really love this software. Cons The free version unfortunately doesn't give the user many options. Having used other free remote support tools, I can see that they have much more options in the free version as compared to Connectwise. Reason for choosing ScreenConnect I choose ConnectWise control because it had the best options when compared to the paid versions of its counterparts. Also, having the option for multiple integrations is the reason I preferred this tool over others. Review Source Aleksandr Z. IT Desktop Support Specialist III Education Management Used the software for: 1-2 years ### "Our 2 year experience with ConnectWise Control" July 26, 2019 4.0 Overall the experience has been positive. ConnectWise Control is a more cost effective solution than TeamViewer, and is overall easier to manage and use. There were some difficulties with hashing out certain bugs earlier on. Lately, we have noticed performance decrease with external users within our company. As a note: If your IT department is implementing ConnectWise Control into your ecosystem and has Mac users, remember to allow ConnectWise Control client permission to control the Mac in System Preferences - > Accessibility. Pros ConnectWise is easy to use and has a very friendly web interface. Great long term cost effective solution. Cons There were some bugs with an earlier version where the overlay "Agent is controlling your computer" would not go away for the customer once the agent disconnected and ended the session Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) ConnectWise offered a more cost effective long term solution Review Source AR Antonio R. Chief Technology Officer Information Technology and Services Used the software for: 2+ years ### "Best remote control software out there, period!" October 19, 2018 5.0 We used Log Me In Rescue for years, paying $500+ a month. We've used TeamViewer, gotomeeting, join.me and Splashtop. We switched to ScreenConnect over 5 years ago and never looked back. The licensing model allowed us to pay once for a number of concurrent connections without having to worry about the number of techs we have. With this licensing model we can pay for upgrades every few years and still save many times over from what we used to pay for Log Me In Rescue. We run the server on our own hardware, having complete control over who has access to it and from where. When ConnectWise took over the product and renamed it to Control we had no issues. They've continued developing it rapidly. Pros You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.) Cons We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software. Review Source SC Sam C. Helpdesk Engineer Information Technology and Services Used the software for: 2+ years ### "Fully featured and robust for Helpdesk management" June 19, 2019 5.0 Control helps to keep our clients centrally accessible and allows fast response even over poor quality communications lines. Pros Remote connection is easy to understand and use even for non-tech savvy users, Templates help to decide on what options are shown and not show which is great for customization and de-cluttering. Great 1-click redeploy for updating the control agent version Cons Cloud hosted server is sluggish and slow to respond, each input feels slow and occasionally pages just never finish loading all together. Addons are non-curated and seem rarely upto date and working. API documentation for Control seems non-existent or sparse. No Android endpoint app to remote control mobile devices (This is the one feature that almost had us turn to LogMeIn's product line) even teamviewer has a host app although it connects in the reverse fashion to match the teamviewer desktop app. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing ScreenConnect Slow programs with Really high latency, this combo makes it really hard to work on a fast-flowing helpdesk. Review Source Zane C. Senior Integrated Production Specialist Computer Hardware Used the software for: 2+ years ### "ConnectWise Control helps us support our global customers " October 10, 2019 5.0 ConnectWise Control has allowed us to deliver a custom-branded remote support solution. Pros I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed. Cons Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back, Alternatives considered [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) To save money and offer a custom branded support tool. Review Source RB Rory B. Managing Director Consumer Services Used the software for: 2+ years ### "Connectwise Control" February 4, 2021 5.0 Support is great and the product overall rarely causes us problems. We've been using it daily since 2012 and to be honest, even if it price doubled we would continue to stick with the product. Pros We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients. Cons Not really much not to like, other than they no longer offer self-hosted plans, but fortunately we are grandfathered in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) At the time logmein central moved from a free license model (with a small annual platform fee) to charging a large fee per connected device. As Screenconnect is based on the number of concurrent licenses (for the self-hosted version) it worked out about 1/5th the price of Logmein Central. Review Source Neal J. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent Tool Package" January 21, 2020 5.0 Like many MSP companies, we had used LogMe In as a RMM software package for a long time. We had invested much time and money into using it when their costs absolutely spiraled (from $500 per year to $4000 per year in two years). We searched and found ConnectWise and have been extremely pleased Pros Allows me remote access, file transfer, sending commands, command line access, tracking, portable tools, chat, presentation etc. I am so happy i have found this software and cannot fathom ever not maintaining my subscription Cons I cannot find anything to directly complain about. We use the self hosted version which allows us full control over security, hosting and, speed. The hosted version has a higher cost and is often behind by one generation. Reason for choosing ScreenConnect Much better costs, features, support Review Source CW Colin W. IT Service Desk Technician Medical Practice Used the software for: Less than 6 months ### "ConnectWise Control" September 11, 2022 5.0 Overall ConnectWise is a very good remote support tool and I would recommend it over many of the competitors. Pros The core functionality is great. For remote support sessions, it is very stable and reliable, which is critical. The connection works very well in most platforms and it is generally easy to guide users to the correct site for obtaining the client. Cons The user interface could use some simplification. Using pictures for the whole toolbar may seem like a good idea on its face and looks cleaner, but the end result is I'm always unsure where some of the settings might be located. Also, the monitor settings are a mess. Viewing multiple monitors, having monitors set in multiple windows, etc are great features to be sure, but the implementation of how those items are selected/used needs an overhaul. Review Source JT John T. Solutions Architect Telecommunications Used the software for: 2+ years ### "Solid remote access platform" February 1, 2021 4.0 We were an onsite customer deployed in cloud based Linux instance, then moved to Windows self-hosted, then cloud. Also tried other more complete RMM solutions but came back to SC. Pros Simple to use remote access platform. Great performance. Doesn't have lots of options, but does remote access very well. Cons Lack of monitoring and alert tools. Would like to see some simple ping probe capabilities and other network testing to alert on other devices on the customer network. Reason for choosing ScreenConnect Simplicity of the solution, ease of one-time support sessions. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Licensing restrictions on other vendors, more difficult to get connected to a remote session. Review Source ET Eric T. Sales Manager Telecommunications Used the software for: 6-12 months ### "Home/Office Connectivity" February 4, 2021 5.0 Outstanding. I have not experienced any issues. The connection is always clean and always run efficiently for me no matter if I am in a hotel room on the road or working out of my home office. The negative things I would say are typically fixed with an easy work around and not sure if that should be considered a benefit, I sure think it does. Pros I make my money traveling and seeing my customers; however, I still need access to valuable information that is on-premise at my home office network. We use Connect Wise and it is great. It is very easy to access and navigate around. It is just like if I was sitting on my desk at the office. Everything I can review is there no matter where I am. Having the ability to get into our accounting package remotely has been invaluable. Sometimes the reporting that comes out to the field is a little out dated. It is definitely a valuable piece to our technology stack. Cons They ability to save information from the network onto my local machine. Also I can not print locally either. I deal with some people who are visual learners and having a piece of paper in their hands helps them work more effectively. These are two enhancements I would love to see with the next release. Review Source RA Ronnie A. IT Specialist Computer & Network Security Used the software for: 1-2 years ### "Simplicity vs Technical Configuration" June 19, 2019 4.0 I solve problems quickly, and on the spot, because I can be anywhere with internet, and get a job done or at least examined with the remote capabilities and functions. Over all I will buy again, because it is a great value. But like I said, configuration needs an overhaul for QUICK, and I mean QUICK, configurations. Pros The ease at which to create client installs, updates, and easy grouping. Smooth connections 80% of the time. Cons Configuring things like custom icons, auto updates for clients, and other configurations in this area, are crude, more from a programmers stand point. This needs to be HIGHLY polished up, and made quick and easy. Because IT guys don't have time to always call and chat with support, so you have to look the things up I mentioned, via online information or chatting with your tech agents. The tech agents are quick to respond, but it's something that shouldn't be necessary for CUSTOM configuration. Even configuring sub-techs under me, and their permissions, and what group they can be in, etc., it should be DRAG and DROP, not looking at the steps in online tech docs. But as far as the remote operations with a client, outstanding! Other than 20% of the time they do have occasional LOCKS, where you have to abort the connection, and re-connect. This isn't local, because I tech remote from every location known to man......lol Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.