# Page 62 | ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 62 - Is ScreenConnect the right Remote Support solution for you? Explore 1896 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ScreenConnect/reviews --- ScreenConnect 4.7 (1896) [View alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 62 - Reviews of ScreenConnect ## Showing most helpful reviews Showing 1526-1550 of 1896 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Network Engineer Used the software for: 2+ years ### "Best remote tool I've used." May 8, 2018 5.0 Easy remote support anywhere. I installed the client on a computer for a company I frequent all the time and am able to provide remote support often. Pros This is the easiest tool to use. It keeps up with the latest OS. It has low overhead. You can customize the interface and integrate it with Active Directory. Cons I miss being able to create sessions where the session name was listed. I really don't havw any other issues. Review Source DB Darrin B. Sr. Software Engineer Computer Software Used the software for: 6-12 months ### "Great Product" November 16, 2018 4.0 Pros I like the fact that it gives a snap shot of the the clients screen without logging on to the system. I like that is very fast on a slow connection. Cons I don' t like that it is like a database look and feel for management. It would be better if it was more like a control center. It seems like you need to be familar with database scripting a little. Review Source Kevin F. Owner / President Used the software for: Less than 6 months ### "I've used many remote operation software packages, but this is #1" May 11, 2018 5.0 It's the best remote control software I've ever used in 30 years. Pros The ease and simplicity of use make this so usable. It's great that with a couple clicks, I can select the group, then the computer, then I'm in. Cons The software requires some programming to use advanced features. It's not difficult, just so many positives. Review Source JB Joe B. Helpdesk Admin Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Quick one stop service shop" October 19, 2018 5.0 Pros It was easy to get running Controls work on all of my devices iOS Android Windows and Mac. Cons Mobile version for cellphone can be hard to use. However that can be expected on a smaller screen Review Source TA Tyler A. Systems Engineer Used the software for: 6-12 months ### "Great solution for quick support session" March 6, 2018 5.0 Pros ease of use and connection process Ability to easily customize the interface Can easily switch between subscriptions as needs change. Cmd access to remote computer for quick fixes Cons not very extensive reporting options. Would like to see better notifications. this software has about everything you really need for providing remote support. Review Source DS Dustin S. President Information Technology and Services Used the software for: Less than 6 months ### "I love screenconnect!" February 22, 2017 5.0 Screenconnect is amazing. Unlimited agents, on the fly support sessions, tons of functionality. I use it for all user support and remote access. The phone app while difficult to use due to the nature of a phone vs PC is amazing when I'm on the road and need to help someone resolve an issue. I honestly have nothing bad to say about this product. Pros Easy to use, cheap, good performance, lots of features. Cons In the most recent version you gave the option to install an agent during a support session. This has not worked for me, but if it's important enough I typically just send them the installer and do it manually. Review Source RM Richard M. IT Manager / Partner Information Technology and Services Used the software for: 6-12 months ### "Great service for remote and on demand support of our valued customers!" February 28, 2017 5.0 We have recently switched from a previously used, much more costly service, which was more clunky to use many times, and are very happy with the Screen Connect service. Pros Slim client and easy to use on all platforms Cons none so far Review Source NJ Nicholas J. Network Admin. Computer Software Used the software for: 6-12 months ### "Very good value" November 14, 2018 4.0 Pros This software has all the features I look for in remote assistance software and at a very reasonable price. Cons I do wish some of the settings and features were easier to find and change. Review Source CS Chris S. Network Architect Telecommunications Used the software for: 2+ years ### "Screen Connect by Connectwise" October 12, 2018 5.0 My experience overall has been exceptional. Pros I use this software often. It works very well and is very reliable. Cons I cannot think of anything that I do not like about it. If anything upgrades through the web panel would be nice though. Review Source Hamza E. Founder Furniture Used the software for: I used a free trial ### "Better than any other!" August 9, 2019 5.0 Pros Connectwise is a useful tool for accessing to other computers. Our office use both Teamviewer and Connectwise for taking advantage of both of them but general features of the connectwise is better than other softwares we experienced before. Connnection stability, file manager, easy to use, pricing... Cons Sometimes stabilization of the connection is not durable after a while. In the case we need a remote connection for a long time, we use Teamviewer. Review Source TA Teddy A. Owner Information Technology and Services Used the software for: 2+ years ### "ConnectWise Control" January 8, 2019 5.0 Very user friendly versus previous version. Best thing is online conection Pros ease of use for my client to access the site or link I send Cons perhaps you can hide some feature, no problem for the tech to drill down to find things kind of how we think and process things anyways Review Source CM Craig M. Network Administrator Real Estate Used the software for: Less than 6 months ### "Great Remote Support Software - Best bang for your buck!" February 2, 2017 4.0 Our company has been using ScreenConnect for 4 months now and we love it. Setting up screen connect was very straight forward and had it up and running in no time. ScreenConnect can be custom branded for you company, and almost any field can be change changed to say what you want. Once done with customizing ScreenConnect everyone will think you have a in-house built remote support tool. I would recommend ScreenConnect to every IT professional looking for an inexpensive remote support solution. Pros customization! Cons Make sure that you set your instance to the closet server to your location for best speed and quality! Review Source Response from ConnectWise February 13, 2017 Thanks for the great feedback! MG Michael G. Used the software for: ### "ScreenConnect is the best solution to our remote support needs" February 3, 2017 5.0 As the person responsible for IT Support in an organization with 20 remote locations, I rely on ScreenConnect to provide quick and effective support to our team. ScreenConnect has replaced a few other remote support applications and methods and shines as the best solution for being able to very quickly provide support to our user base from anywhere in a secure way. Screenconnect saves me time by minimizing on-site visits and saves our team time because they aren't waiting on me to travel to their location. Problems are resolved in minutes; not hours or days. The options, tools, plugins, and information that ScreenConnect provides exceeds those of the other popular remote support solutions. Installing remote clients is a breeze as well. I would highly recommend ScreenConnect to any similarly situated organization in heartbeat. Review Source Response from ConnectWise February 13, 2017 Thanks, Michael, for the very kind review! We love hearing from happy partners! JD John-Patrick D. CTO Health, Wellness and Fitness Used the software for: 6-12 months ### "Seamless Support Tool" February 15, 2017 4.0 We use ScreenConnect to install our software product on new client machines. We've found other solutions to be cumbersome for the end user to initiate a screen share. With ScreenConnect, everything is seamless. I share our custom ScreenConnect URL with a meeting code and the client can connect without issues. It also includes many features that make it easy to share files on the remote machine. The design of ScreenConnect is very we'll thought out and suites our use case of software installation and support extremely well. We've also found it to be very good value for what it offers. Pros Easy of use, relatively inexpensive. Cons No conference call integration. Review Source GK George K. Pres Computer Networking Used the software for: 2+ years ### "Screen Connect now known as ConnectWise Control" October 12, 2018 4.0 The initial buy in is reasonable as is the yearly renewal. Pros The software is very comprehensive and has many features that I use. Provide tech support, transfer files, remote control... Multi-monitor control is good. Cons I have only once had an issue where the person requesting support could not follow the instructions for giving me access to their computer. When I connect to a user who has 4 monitors, I have not figured out how I can seem more than one at a time. I need to ask the other person which monitor has Firefox (for example) and then select that monitor at my end. Review Source SM Shmulik M. Ceo Computer Hardware Used the software for: 1-2 years ### "Great way to help my Customers " June 19, 2019 5.0 Great idea and one of the best Pros The way to connect any one in every moment. Cons The different between the app to the web Also not find the way change my user name And my Business Name Review Source Moira B. Business Management Accounting Used the software for: Less than 6 months ### "Telecommunication support at its finest" December 15, 2018 5.0 Pros ConnectWise is easy to use and requires little set up to use. ConnectWise makes it easy to diagnose and fix any technology problems that occur. ConnectWise has powerful tools which can quickly solve any problems. Cons There are some resolution problems when dealing with different display types. Review Source Akshay S. Game Developer Computer Games Used the software for: Less than 6 months ### " A Comprehensive Remote Management Solution" February 11, 2022 4.0 I have found Control to be an essential piece of software for our business. It is easy to use and has a robust feature set that allows us to manage our business processes effectively. Customer support is excellent and the team is always willing to help out with any issues that we have. Pros I liked the ability to have complete control over my systems, and the ability to quickly and easily help clients with their systems. Cons The thing I liked least about ConnectWise Control was its lack of native mobile apps. While there is a mobile web app, it is not as functional as native apps would be. Review Source RP Reginald P. Founder Computer Software Used the software for: 6-12 months ### "The experience has overall been smooth and flawless." February 2, 2018 5.0 I am now able to support clients, family and friends that are far away from me anytime of day or night. Pros The speed and quality of the connection to remote computers. Also the layout of the software is clean and simple overall. Cons the end user has to physically install the software on their computers. would like the end user software to silently install on computer after they agree on me accessing their computer or accepting the session invite. Review Source Response from ConnectWise March 15, 2018 Hi Reginald, thanks for your review! For support sessions, no installation is required. The guest would need to run the service. KS Karan S. Consultant Computer & Network Security Used the software for: Less than 6 months ### "Great tool for remote troubleshooting" March 6, 2023 4.0 brilliant Pros Excellent user interface and easy to deploy to make remote troubleshooting easy Cons Costing can be little high to implement it for whole enterprise Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Review Source MD Morris D. CTO Computer Networking Used the software for: 6-12 months ### "Better to GotoAisist" April 10, 2017 4.0 I used Goto Assist for for many years. This is much better product. I can have direct access to my most frequent client. Is very easy for my client to connect. Pros Easy to install, pricing , and direct access. Review Source GG Gary G. IT Director Hospital & Health Care Used the software for: Less than 6 months ### "Very satisfied" August 3, 2018 5.0 We had used LogMeIn for about 5 years, the price kept going up each year. Not by just a little bit either. When I looked at alternatives, ConnectWise stood out for the cost mainly at first, but when I tested it out, I was very impressed with how easy it to use which means my users have a much easier time getting acclimated to the change. Pros Very quick install and my users had no problem getting used to it. Cons Some of the customization features are a little clunky as far as having to use expressions and database type commands but the documentation is good enough to allow you to work through it. Review Source MM Maksim M. IT Consultant Information Technology and Services Used the software for: 6-12 months ### "Simply the best " October 25, 2016 5.0 Stable and fast with everything that I need at my fingertips, and no extra fluff that others like to include. Pros Cost effective, ease of use, and features. Cons No 2step verification that I have found. Review Source MJ Mike J. Manager Information Technology and Services Used the software for: Less than 6 months ### "great remote access product" February 3, 2017 5.0 Price point is a third of what I was paying previously. very small installer, silent install is nice. It's remarkably un-fussed with regards to firewalls and remote reboots of the computer etc. The only improvements could be menu features or setting more default preferences. Great customer support - quick, informed and friendly. Pros price, easy to install or deploy, easy to maintain/reestablish connection. Cons remote sessions for computers with multiple displays open 'all displays', can't seem to change this default. Review Source Response from ConnectWise February 13, 2017 Thank you for this valuable feedback! We will be sure to pass it on to the appropriate department. VR Verified Reviewer Finance Manager Accounting Used the software for: Less than 6 months ### "Generally Satisfied " November 9, 2018 5.0 My overall experience has been extremely good. From initial contact to followup information. Pros How quickly it is to provide support and obtain instant access. Cons While I have not fully reviewed the customization capabilities. This aspect was not as easy as getting started. However, I believe once I devote some time, it shouldn't be an issue. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.