# Page 7 | ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ScreenConnect the right Remote Support solution for you? Explore 1896 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ScreenConnect/reviews --- ScreenConnect 4.7 (1896) [View alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of ScreenConnect ## Showing most helpful reviews Showing 151-175 of 1896 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Craig J. Computer Repair Technician Information Technology and Services Used the software for: 6-12 months ### "Excellant Software for IT Support" September 30, 2019 5.0 I remotely help home users and business clients daily. It is fast, responsive and kind of fun to use. The toolbox and file transfer feature is awesome.. Pros Ease of use for both the IT provider and he client. Really easy to setup and configure. Provides a nice customized link for the customer to go to get the support software and install it. Monitoring of the clients computers is very well thought out and extremely easy to find the customer I need to connect to. Cons I honestly have no Cons at this time. I've been extremely happy with the software. I switched to ConnectWise after using of the competitors software. Pricing for ConnectWise is better and the setup part for the customer to obtain the download for assistance is far better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing for TeamViewer has gone up, When you purchase your product I was limited to only using the version I bought. If I bought version 12 my customers had to run version 12. After a year or so it was very difficult guiding my clients to try and find the old version. They would get frustrated and give up. I don't blame them. It was a headache every time I got a new remote client and I had to guide them thru installing the program. I have no issues with that with ConnectWise. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 2+ years ### "Easy to use" March 28, 2023 5.0 Pros Work great , fluid and full of features Love it Cons Sometime it take client some time to come back online Review Source JO Jonathan O. Owner Information Technology and Services Used the software for: 1-2 years ### "Better value alternative Remote Access software" January 9, 2019 5.0 Pros That despite the limitation below, it is much more affordable than competitors, and once successfully connected to your client's agent, it works magnificently. Cons 1) That there is no Access software, that to connect to a client's agent you have to open a web browser, go to your screenconnect site, log in, and then when you connect to a client you have to run a little executable, every time, one of several different methods that sometimes don't work. 2) Some times, but enough times to be a real issue, once connected you just get a black screen. If the client is at their computer they report that they can see you moving the mouse, pressing the Windows key (for Start menu), but you can't see anything. So still need to have competitor software running (in 5 minute unlicensed mode) so you can gain remote access at all. 3) Licensing value is better and fairer than others, but could still be fairer. The jump from 1 to 3 sessions is a bit steep, when competitors let you have unlimited sessions in the base price, and the fact that you can't connect to clients from both your desktop and laptop simultaneously, even if only trying to connect to one session from each with a 3 session Standard license - well - without doubling the license cost! (Again, when competetors let you do this). Review Source SS Stephanie S. Office Manager Information Technology and Services Used the software for: 2+ years ### "Tech Savvy " May 3, 2021 5.0 I really love this product and I believe that it is helpful for any business Pros It really does assist in organization but it takes time to data enter all the material in the system and often techs shy away from that aspect of use of the program Cons The refresh issues on the program to update for the the material you've data entered it a bit aggravating but we do like the product Alternatives considered [Totango](https://www.capterra.com/p/222281/Totango/) Review Source Eric B. IT Manager Food Production Used the software for: 1-2 years ### "Best Remote Control Management Software" June 19, 2019 5.0 We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort. Pros Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical. Cons The default color theme is red, which is annoying to me. That's the worst thing I can say about the software. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ScreenConnect The cost is reasonable, it's easy to install, and works every time. Review Source Nick J. System Engineer Information Technology and Services Used the software for: 2+ years ### "Review" March 14, 2023 5.0 very good Pros soild and reliable remote support tool works well Cons no cons it is a soild and reliable remote support tool works well Review Source JW Jeff W. CIO Environmental Services Used the software for: 2+ years ### "The Right Tool for the Job " March 5, 2019 5.0 We administer lots of remote systems with specialized software that is an exception to traditional IT rules of the road. This software has been a game changer in our ability to support these sytems across the country with a simple .. get that box to see google and I can help you motif. It does all that we needed and that is rare in this world Pros This was what we needed when we needed to graduate above the Logmein or TeamViewer world. it allows us to have an on premise (and therefor single point of connection) for our remote sites. This allows you to ask for a single firewall exception by IP to allow remote admin. The security and functionality is superior to RDP or other options and allows us to share session and therefor administer while remote users are showing whatever the issue is (without a logout or storing large amounts of credentials etc) and works great with disparate local login methods (differing domains, high or low secrity logins etc.) Cons There are some convoluted setup steps to get it to do what we needed. There should also be a Backup utillity for the Keys and Config )preferably from the web admin GUI (a la a router that lets you download all your firewall rules etc) Review Source RP Ryan P. Senior Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Great software for MSP" May 19, 2021 5.0 I use the software daily and have no complaints. It’s one of those how did I live without it kind of applications. Pros The software is easy to use and has so many features. The backstage is great combined with the toolbox you can run portable software and not have to interrupt the end user. Deployment is simple and easy too. Cons The server end that controls the updating of the client constantly is freezing or the service needs to restart. Anytime there is an upgrade to the client it takes forever to update them. Also the iOS mobile software is almost unusable to assist end users Review Source Tim M. IT Manager/Systems Administrator Real Estate Used the software for: 1-2 years ### "Remote Access, Simple, Easy, Inexpensive" July 25, 2018 4.0 Pros I manage upwards of 120 machines by myself, and ConnecWise makes it easy to take care of them without leaving my comfy office chair. Less expensive than LogMeIn, with most of the same features. The ability to run command line items from the GUI is nice, as is the timeline so you can see exactly when remote access occurred. I have also used the support feature to generate a remote session with someone not on my list of devices, and it worked easily as well. Cons I wish I had a little more insight into the features of the OS that I am controlling, such as the current hard drive capacity, the ability to reset passwords in the event that someone loses one, or services currently running in Windows so that if someone complains of a slow machine, I can more easily diagnose the issue without having to fight with slow remote control due to maxed out RAM, or things along those lines. Review Source JP Jeff P. Network Consultant Information Technology and Services Used the software for: 2+ years ### "Ideal for remote suport." February 6, 2024 5.0 Pros Easy to establish a session. Can see all screens. Have other tools that can be used while on remote session. Cons File transfer. not so easy at times. if you have not used for 7 days you have to do 2FA to log back in. Review Source BT Brad T. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent Remote Support for Savvy Technicians" March 1, 2019 5.0 As a mixed MSP and residential computer support company, we utilize connectwise for quick support calls and our daily support and maintenance work. Even things you wouldn't expect, like the recent timeline of connection history per client helps to diagnose network and internet issues. In the absence of a true RMM platform, ConnectWise offers a tremendous breadth of features and integrates well into other solutions. Pros The basics of connecting to a computer are very simple and discoverable. The client-side installation is light and stable. The customizations and more advanced features are excellent. I have a remote support portal embedded on my website which makes it easier to get connected to a client over the phone. I have custom groups setup. I have some handy scripts and tools saved in the toolbox. And also quite beneficial, it's incredibly quick and easy to start a support session from any computer - truly cloud-based. Cons There is very little to say as far as cons. Some less-frequently-used features are less discoverable. Creating groups takes a little learning since you have to write out a boolean sequence. But I still happily trade a small amount of complexity for the power it offers. Review Source VR Verified Reviewer Systems Administrator - Daily user Information Technology and Services Used the software for: 2+ years ### "Great product but no support" November 16, 2018 5.0 Pros It’s the fastest remote software available. It’s a stand-alone product to the RMM platform and simply the best solution. It’s cloud hosted with very reliable data centers. File transfers are easy drag drop to the desktop, the client is light weight and can throttle for those slow connection in the world. Has a built in safe mode boot option so you can remotely fix infected users. Cons Absolutely no support, ConnectWise has no support department an no sales department. If it wasn’t for the accountant collecting money every month I would say the company has gone under. Don’t use the newer versions of the software, older versions seem to have hardly any bugs. Newer versions have bugs an no one to report them too. Review Source JC Jason C. Owner Security and Investigations Used the software for: 2+ years ### "Essential to our operation" February 1, 2021 5.0 Fantastic product, I have used a few different remote client software's in the past & ConnectWise has been our favourite. We use it numerous times DAILY to support our customer base & it saves an immense amount of time not having to dispatch a service truck or trainer to support a customer's simple questions. It has been even more appreciated by our customers with COVID restrictions. Pros While on-site the connection is extremely simple to set up, no port forwarding or firewall "tinkering" to do. Works great from a PC & very Well from a Smartphone. Cons Cost is always a big thing, but there is definitely value in the access it provides. Reason for choosing ScreenConnect Value for the Money (better features than the competition), Colleague recommendation Review Source GH Graham H. Manager Government Administration Used the software for: 2+ years ### "ConnectWise ScreenConnect in the Country!" November 15, 2023 5.0 Neutral! Product works, does what it says it does, we find Teams is replacing it for daily usage. Pros It just works! Its not fancy looking, but its got all the bells and whistles! Cons Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them! Reason for choosing ScreenConnect Price/additional features in the software, it was also recommended by our primary vendor Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Remote/offsite connectivity wasn't available in Real VNC at the time. Review Source VR Verified Reviewer President Information Technology and Services Used the software for: 2+ years ### "Great system for remote control (On-Premise/ Self Hosted Version)" October 23, 2018 5.0 Overall it has been positive. The system connects easily and with multiple join methods/ options there is no reason to not be able to execute a remote control session. We have even used it on very slow speeds and it is usable where other tools cannot be used effectively. Pros \- Mobile application - Ease of use in control - Multiple control options - Central "toolbox" for quick diagnosing files Cons The customization, although thorough lacks some key features to "white-label" the product properly. Installing updates can be a pain ("reinstall the program" there isn't any internal update system/ process) but its manageable. You need to use third party extensions to unlock some key features for finite control of the system (being able to edit web.config for example easily) Review Source VR Verified Reviewer Vice President Computer & Network Security Used the software for: 2+ years ### "ScreenConnect (now Control) is the best remote access platform available" October 17, 2018 5.0 Awesome product that just works Pros I have tried literally every product in this space for the past 10 years, and none of them are even half as good as Control. Connectwise bought them a few years ago and has done a decent job of not ruining the original product. The licensing model is MSP friendly, it's light on resources, uses modern installation techniques and technology and is insanely customizeable if you should want to - but you don't need to change anything out of the box. It works great by default. Fast, stable, available. Cons Connectwise changed the licensing model after their acquisition, it ends up costing more for new comers than previously - but it's still the best software for the job out there. Review Source NN Nicholas N. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "Connectwise Control For MSPs" November 5, 2021 5.0 Pros I love how easy it is it use the software. Its easy to setup clients and tie them to their own installer and connectwise allows connections to other connectwise software which makes my job a lot easier. Cons The software can be a bit wonky on windows 10 computers (only environment ive used this on) but sometimes the agent just wont connect back to my web browser saying its online. Most of the time we have to have the user reboot or sign out of the computer for the agent to realize its connected to the internet. Review Source Alyssa D. Small Business Owner Used the software for: 6-12 months ### "Fast, cost efficient, intuitive, and user friendly!" May 24, 2018 5.0 Easy to use, cost efficient, unlimited remote sessions, end user friendly, and amazing customer support! Pros When starting my company, I needed a reliable remote software program that was cost efficient, end user friendly, and one that would not break the bank. I compared 5 or 6 different programs and ConnectWise just seemed like the easiest/smartest choice. I have been using the program for a handful of months with my clients and I do not really have any complaints! I had to reach out to support once and they were incredibly friendly. I resolved the issue before they emailed me back but they made sure to follow up a couple of times to ensure the issue was resolved! That alone is top notch! The forum is also really informative and easy to navigate. Cons Some of my clients will randomly experience the black screen when I am trying to remote in(all Apple based customers) so that is frustrating that they will have to restart the machines which sometimes means I miss the issue they are experiencing but all in all, 10/10! Review Source JE Joey E. Director of Information Technology Newspapers Used the software for: 2+ years ### "ConnectWise Control" January 11, 2019 5.0 We needed a product that was easy to deploy that would allow us to remotely connect to and mange our outer offices. I've used all the big remote control programs starting with pcAnywhere back in 2005 to Logmein, Bomgar, gotomyPC, VNC,etc... Control is the fastest out of them all. It has a robust tool set with the ability to store my own custom tools. With the msi installer, I have Control tied to our domain group policy. When a new computer is joined to our domain, it automatically gets Control installed. I have used both the on-premises and cloud versions of Control and I have been extremely happy with both. It has been easy to maintain, update, and administer. Pros The ablility to run commands on multiple machines at once. Example, after updating a group policy item, I want to immediately push it out. I can select all the computers in my organization and then choose "Run Command". I enter, "gpupdate /force" and all the computers then get the updated GPO. The new View add-in is an absolute godsend. When you have a remote office and you need to see and hear what's going on, this is a lifesaver. Cons I wish it gave more information about the computers sometimes. Like: private IP address make/model of the pc Review Source AK Andrew K. Owner Information Technology and Services Used the software for: 6-12 months ### "Great tool - Good mix of Instant and Agent" July 2, 2019 5.0 Love the product. Used to use a VLC-based product before, and this has gone so far already. Still some growing up to do, but seems like one of the best available products out there, at least for my needs, without being stupid-priced. Pros There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well. I love the idea of the toolkit, where you can pre-upload commonly-used tools. I also like that the software seems to be taking some steps forward as time goes on as well. Cons Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ScreenConnect Just enough features, better pricing than TeamViewer in the end. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) RemotePC hadn't done any growing. Product was clunky and slow, and difficult to get customers going with Instant Review Source RS Raza S. Technical Support Analyst Information Services Used the software for: 2+ years ### "Great Remoting Tool!" February 2, 2023 4.0 We love this service from ConnetWise Pros It does the job as branded. This tools comes handy for MSP's Cons Price is bit on a higher side and customer service can be improved a bit. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing ScreenConnect It's easy to use and deployment is fast Review Source Tom P. Technical Consultant Computer & Network Security Used the software for: 2+ years ### "One of the best remote control platforms" January 5, 2021 5.0 My experience with ConnectWise Control is excellent Pros ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows Cons ConnectWise Control has had some bugs in the past, I beleive this have been ironed out. Mostly it's a great suite. Review Source MG Mike G. Sole Proprietor Computer Software Used the software for: 2+ years ### "Old Timer's 2 Cents Worth" March 2, 2019 5.0 I spent the last ten years of my career working from a comfortable home office for clients in Boston, New York, Idaho, Atlanta, Kentucky, Indiana, and my home town of Louisville, KY. While they were busy doing construction of all 5 bridges across the Ohio river over several years, I walked downstairs to work each day while my fellow office dwellers spent upwards of an hour or two daily sitting in traffic and paying for parking and tolls. Thank you, ConnectWise. Pros This product has come a long way since I bought my first one-time "forever" license of ScreenConnect. I had tried them all. This one was fast and stayed connected even on slow dial-up connections. I eventually was forced onto their web platform. It's actually better than the stand-alone product. I have not needed their live support for some time, but it has always been good when I did call them. Cons Terminology is confusing and sometimes over my head. Am I the "guest" or the "host"? I can never find my administrator's login screen. I have two accounts and the phantom one I suspect, gets in the way of my accounting. Wish I could go back to buying a license instead of the never ending subscriptions. Review Source VR Verified Reviewer President & CEO Information Technology and Services Used the software for: 2+ years ### "On premises user of Control" October 12, 2018 5.0 As an MSP Providing Remote Monitoring and Management solutions, having the flexibility that Control provides is great. Being able to open just a support session, or installing it on clients machines, it has been a great product to work with. Pros This is by far the easiest remote control software I have used. Even after using various remote monitoring and management tools with different access apps built in, I purchased Control and use it all the time. Cons I use Control on a MAC. For some reason, occasionally in the middle of a session, it will stop working, and not allow me to click on anything. I haven't figured out if it's a bug, a setting, or something else. But simply closing the session and re-opening it puts me right back where I was. Review Source CM Chris M. Owner Information Technology and Services Used the software for: 2+ years ### "Great Tool in your toolbox" January 26, 2021 5.0 Makes remote support simple. Pros Works consistently and reliability, quick and easy rollout. Cons Wish I could pay for licenses based upon individual usage. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ScreenConnect Price and performance Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Works much better Review Source Similar Products Featured ## Related categories [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.