# Page 3 | ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ScreenConnect the right Remote Support solution for you? Explore 1896 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ScreenConnect/reviews --- ScreenConnect 4.7 (1896) [View alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ScreenConnect ## Showing most helpful reviews Showing 51-75 of 1896 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Jordan E. Applications Engineer Information Technology and Services Used the software for: 2+ years ### "ConnectWise Control Review from Experience" April 11, 2022 5.0 I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide. Pros The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access. Cons I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern. Alternatives considered [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ScreenConnect I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch. Review Source Josh M. IT Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "A great solution for a one-man-shop" June 19, 2019 5.0 It just works. It's super-ridiculously reliable. By that I mean, I've used MANY other remote support software solutions over the years, and while this one might not have the perfect clarity of an upscaled resolution, it has yet to fail me on a connection. I deploy them via MSI, occasionally update them from the admin interface, and ... thats it! It just works! Pros Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control. Cons Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion. Scaling: If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do) Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved. Multi-Monitor Sluggish: I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious. Review Source VR Verified Reviewer Jr. Systems Administrator Insurance Used the software for: 6-12 months ### "Easy, Fast, Reliable, Robust - Not much more I could ask for." November 26, 2018 5.0 Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out. Pros I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need. It's also extremely fast and easy to update the agent on the endpoints. Cons I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made. I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support. I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well. There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet. Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice. Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky. Review Source AF Anastacia F. BILLING SUPERVISOR Medical Practice Used the software for: 2+ years ### "Honest Review " October 3, 2022 5.0 I have no complaints. Every time I have used ConnectWise it is for another IT issue and no matter what that IT issue is ConnectWise only ever helps. I have never had a problem with the software or use of ConnectWise and am thankful for the accessibility it allows me to have. Pros I really like how both people have control of the session. It makes it really easy to work together. I used ConnectWise with my managed IT support company and without it we would not get nearly as much accomplished. Cons It defeats the purpose of giving control of your computer, but not being able to work simultaneously. I have dual monitors so I wish there was a way to split the control of the mouse/ computer. Review Source HW Henry W. Director Information Technology and Services Used the software for: 2+ years ### "Excellent Remote Control/Access Platform" September 17, 2022 4.0 We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems. Pros We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform. Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections. Cons The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ScreenConnect Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over. Review Source AB Adam B. IT Information Technology and Services Used the software for: 2+ years ### "The price is right, it has enough features that were not that easy to integrate, its reputation has" June 28, 2019 3.0 see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these instructions to get control your one step installer plugin never worked !! but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever! i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally thanks any more information happy to help maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180' Pros THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies Cons Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex| Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing ScreenConnect CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work! Review Source JG Jack G. Senior IT Technician Health, Wellness and Fitness Used the software for: 2+ years ### "ConnectWise Control is easy to set up and deploy" March 3, 2022 5.0 Pros Connectwise Control allows us to support our staff anywhere as long as they have an internet connection. It's easy to set up on-prem or you can use the cloud version. The agent is easy to install and can be done through InTune which is always a bonus. Updates are easily managed, it's fast and there are some great features such as being able to turn off the users input or blank their screen. Cons It is slightly more expensive than some of its competitors, but personally I believe it to be a superior product. Review Source RC Ryan C. IT Systems & Security Machinery Used the software for: Less than 6 months ### "Good Remote Support Platform" February 8, 2021 5.0 I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere. Pros I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option. Cons The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) These products did not give us insight to the machine and the machine had to be on the same network as the machine trying to provide remote support. ScreenConnect allows you to provide essential support to any machine as long as it has internet access. Review Source Jonathan N. System Engineer Information Technology and Services Used the software for: 2+ years ### "A lot of value for dollar with ConnectWise Control" August 31, 2021 4.0 Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler. Pros ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server. Cons The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) ConnectWise Control was a cheaper alternative for business and allowed for better free use for personal making it easier to adopt personally and then convince the business to adopt the software. Review Source VR Verified Reviewer Sistemista Information Technology and Services Used the software for: 2+ years ### "Support connectwise" January 31, 2023 4.0 Pros la possibilita di lavorare su i pc senza dover andare per forza dal cliente Cons Manca un controllo per la privacy servirebbe la possibilità di mettere una richiesta accesso prima di entrare. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) per un discorso di costi. Review Source PS Peter S. Accountant, Tax Preparer, IT consultant Financial Services Used the software for: 6-12 months ### "Went from good to AWESOME when we ditched our old remote software for ScreenConnect!" November 7, 2017 5.0 Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further. Pros We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world. Cons There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them. Review Source Response from ConnectWise November 13, 2017 Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise\_Control\_Documentation/Get\_started/Knowledge\_base/Restrict\_or\_remove\_the\_screenshot\_preview Kelly M B. System Engineer Information Technology and Services Used the software for: 2+ years ### "It's perfect for remote troubleshooting and installation" May 19, 2022 4.0 Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required. Pros It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels. Cons It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/)[OnBoard](https://www.capterra.com/p/179015/OnBoard-Board-Portal/) When you don't have enough time in the day, this is the greatest solution. If you can't answer a question about IT, it keeps the information in the cloud and lets you manage it remotely. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "The Unfortunate Software Cycle Victim" October 30, 2018 5.0 Overall, Connectwise Control has been and is a great software and has allowed me to remotely support clients with a smooth connection and not overly complicated connection process. Unfortunately, I believe being owned by Connectwise was and is the biggest weakness and downfall of the Control (formerly Screenconnect) software. Don't get me wrong, it is still a very usefull and functional software, however, it is very clear that the software lack development because the interface is not the intended interface that Connectwise would like you to use, they want everyone to use Manage, which I completely dislike. I am running the Stand alone version I do not beleive they offer anymore, I am thankfully grandfathered in which isthe best legacy benefit of Screenconnect. I cannot say I have found a better option, however, the software as sold now is all in the cloud and I do not think the benefits are the same as my experience. Pros I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options. Cons They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software. Review Source AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "A robust platform for the collaborative use of devices remotely" July 5, 2022 5.0 ConnectWise Control allows us to get the most out of sharing devices by streamlining the access process, allowing us to have talks while doing so, and ensuring that we always arrive at beneficial conclusions from those discussions. Pros It makes it simple to find solutions to problems fast and to collaborate on activities remotely. We are able to respond more quickly to the needs of our customers and satisfy all of their requirement’s thanks to ConnectWise Control. We are able to maintain complete command over everything, regardless of the conditions, thanks to ConnectWise Control. I really like the security protections that ConnectWise Control provides, especially the permission system, which enables us to more precisely control who has access to which devices. I appreciate that not only can we download applications and share files, but that this platform also makes it easier for us to converse fluidly while we are doing so. Cons ConnectWise Control is user-friendly, lightweight, and has a speedy installation process. We not experience issues with the most fundamental features of the system very infrequently, especially when the internet connection is robust. Review Source Jared M. NOC Manager Information Technology and Services Used the software for: 2+ years ### "#1 in Unattended Remote Access" October 29, 2019 5.0 I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control. If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold. ConnectWise Control will never leave my mind as the pinnacle of remote access tools. Pros The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some. The added features are all cohesive and add to the experience of remotely assisting our customers. This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control. Cons Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product! Review Source AM ADAM M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic Remote Software" April 21, 2021 5.0 We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product. Pros What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits. Cons I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing ScreenConnect Did a trial and loved it! Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost was rising and not getting some of the features we were requesting. Review Source Aaron V. Support Desk Specialist Information Technology and Services Used the software for: 1-2 years ### "Robust Remote Management Software, But Background Software Can Be Slow" July 30, 2020 5.0 I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software. Pros I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well. Cons When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though. Review Source CG Clayton G. IT Manager Information Technology and Services Used the software for: 2+ years ### "Remote Management" May 7, 2024 5.0 Pros I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus. Cons Sometimes you have to restart the service after an outage before it gets you back in. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ScreenConnect Cost and reputation made us pick ScreenConnect over the other options. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) The unreliability made us switch to ScreenConnect. Review Source AM Austin M. Admin Information Technology and Services Used the software for: 2+ years ### "Screen connect review" May 21, 2024 5.0 Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use. Pros How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have. Cons Sometimes the connections can drop or the deployment wont work for what ever reason. Reason for choosing ScreenConnect The pricing and features it offers is great and its such an easy tool to teach someone how to use. Review Source SM Steve M. Managing Director Information Technology and Services Used the software for: 6-12 months ### "Customer focussed support" January 8, 2019 5.0 I have used most remote support platforms over the years, and overall I find ConnectWise Control to be a solid performer, with backup support that is timely, friendly and professional. There are numerous other features which I have not mentioned here. My advise - give it a try!! Pros ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists. I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients. I particularly like the Support and Access features, the former being most suited to temporary support sessions, and the latter for effortless connection to clients on an ongoing as required basis. Access also allows client machine connections to be saved with Machine or user defined Specific value for machine name and additionally Organisation name, which simplifies the process of selecting the machine with the ability to save . A nifty feature built into Support allows for push installation of the Access agent, in the background, where ongoing support is deemed necessary. A handy Build Installer provides all possible machine connection build options. Visual indicators show when Host and Client machines are connected to ConnectWise Control, which takes the guesswork out of knowing when your clients are online and have connected successfully. Help and support features built right into the portal save time. Another nifty feature is a visual record of clients running older versions of the support agent, complete with the ability to push the updated client out to affected machines. Cons A software agent needs to be installed on machines before support sessions can be established, and while the process is straight-forward, the need for users to click on the installer after it has downloaded is missed by some users. I also find that when switching between my local desktop and the remote desktop, at times the remote machine responses are not as expected. I simply press the command key (Mac) while highlighting the remote machine and this usually overcomes the issue, or disconnect and reconnect the session. Review Source VR Verified Reviewer Assistant Manager Information Technology and Services Used the software for: 2+ years ### "Product is one of the best I've used" November 29, 2019 5.0 Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients. Pros We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us. Cons When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up. Reason for choosing ScreenConnect The price point was feasible for a growing company. The features were what we were looking for. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) The pricing for Logmein per endpoint was too high for us to maintain even our clients that we didn't do much work for over the year. We wanted a solutions that was affordable and ConnectWise had fit the criteria for remote management at a low cost per endpoint. Review Source MN Matthew N. System Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Product, One Giant Flaw" February 4, 2021 5.0 Overall, Connectwise Control has been a huge shot in the arm for our support staff as we continue to mostly support our end users remotely. The unadvertised management overhead of having to fix connectivity to the app each month is a hassle I would have rather not had to deal with (without paying through the nose for on-prem, anyway) but I'm willing to deal with it for the time being so my support teams can continue to do their jobs more effectively. Pros As is usual with ConnectWise Control, the feature set for assisting our remote users seems unparalleled. Deployment of Access is as simple as MSI deployment and makes assisting our users faster and easier than with our previous solutions. The fact that much of the configuration (branding, client updating, etc.) can be done with plugins is also a huge improvement over the last time I used Control. It offers a lot of flexibility in configuration and makes what should be simple changes simple. Cons The biggest, glaring issue with ConnectWise Control is that it is impossible to secure a static IP address using their cloud service. Their "solution" to this problem is to \*buy the significantly more expensive on-premise product\*. There is an ongoing problem with Connectwise Control and our firewall software that requires us to make a configuration change to our firewall monthly (whenever our instance updates to a new major version). The easiest (and lets be honest, the most common solution) to a problem like this is to set a static IP for the service instead of relying on DNS (which does not work for us, since Control appears to make its DNS queries over SSL and our firewall can only see the IP traffic). We were told by support that we should just update our firewall every time our IP changes and that it's impossible for them to provide static IP addresses because of the way their AWS infrastructure has been architected. This is a huge oversight that I believe Connectwise absolutely needs to fix. Review Source BH Brian H. Escalation Engineer Information Technology and Services Used the software for: 2+ years ### "Taking Control with ConnectWise" September 6, 2022 5.0 This is easily the best of the ConnectWise software that we use as a company. Control is feature rich, and fits our needs perfectly as a remote support tool. Pros Control makes it easy to connect to our managed systems (via integration with CW Automate), as well as non-managed systems (through a web portal). As long as there is a decent network connection on the other end, we can connect reliably and take over the screen on the target workstation or server. There is also a "backstage mode" that we can utilize to check things out in a pinch, especially if the machine is already in use. The file transfer options are great and have been hugely beneficial. The ability to open a chat window and have a back and forth with the client is also really nice in certain circumstances where a phone call cannot occur. Cons The "backstage mode" is a little limited, but there is a newer version in development / testing so that should continue to be an issue. Connecting to a Mac can be a bit of an adventure, but it seems to be a little more on the Apple security side than any direct fault of CW Control. Review Source Jason S. Executive Director / Digital Architect Market Research Used the software for: 2+ years ### "The ultimate assistance tool" October 13, 2018 5.0 We have instant access to every supported remote machine, both internal and with customers, and it allows us to chat to a customer on the phone, then assist them seamlessly. I'd recommend the cloud version over self-hosted. It works out to be very cost-effective, and is very fast. Pros The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature. The cloud based option is extremely fast, with geo-location options for the nearest cloud location. Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did). The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security. The system also allows remote management of Android devices, which we use to work on tablets at some customers. Cons A peer-peer option would be nice for performance to local machines, but that's a minor thing. The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time. Other than that we haven't experienced any issues or found anything that makes us consider any other option. Review Source AB Anthony B. CEO Information Technology and Services Used the software for: 2+ years ### "Fantastic product - always improving" January 8, 2019 5.0 Fantastic. Overall it's features, pricing and security is unbeatable in the industry. Pros We've hosted our on Control server and it is super easy to install and maintain. Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems. The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software. The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen. Through the web interface you can customize a number of things like icons, labels and branding. Through the server config files you can customize a number of other settings. You can create temporary sessions just for one-time remote support or install the program for on-demand remote access. On-demand remote access can be organized in session groups for easier management and security Users can be created and assigned to specific session groups. Access and commands can be audited. While a session is connected a time line is kept to help troubleshoot connectivity issues. Cons The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.