--- title: "Elation Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elation Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more." source_url: "https://www.capterra.com/p/147889/ElationHealth/" page_type: "product" language: "en" --- # Elation Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elation ## What is Elation? Elation provides a comprehensive platform for primary care practices, including a clinical-first EHR for streamlined care workflows, integrated billing software to optimize revenue cycle management, and AI-powered tools that reduce documentation time by up to two hours daily, streamlining clinical encounters. Together, these solutions enhance efficiency, support personalized patient care, and empower independent practices to thrive. Elation’s tools center on supporting primary care practices with tailored capabilities and workflows that streamline the complexities of longitudinal care, facilitate alignment with value-based care, and maximize revenue for each practice. ## What is Elation used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Top alternative Featured Overall rating Based on 83 user reviews Reviews sentiment Positive 70% Neutral 8% Negative 22% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elation?[Manage this product listing](https://www.g2.com/products/elation-health/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elation 3.8 (83) VS. [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting Price Contact vendor Starting Price $25 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (83) Ease Of Use 4.3 (215) Value For Money 3.4 (67) Value For Money 4.4 (170) Customer Service 3.3 (77) Customer Service 3.7 (213) ## Elation alternatives [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [5.0 (55)](https://www.capterra.com/p/129734/e-Medsys/reviews/) Starting price $589.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (35)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147889/ElationHealth/alternatives/) ## FAQs about Elation Overview ### What problems does Elation solve? Elation solves slow, cumbersome clinical documentation and fragmented patient-record workflows by keeping charting, prior notes, labs, referrals, e-prescribing, and templates in one intuitive screen. Physicians, small to midsize practices, and clinical staff benefit most by reducing clicks, speeding onboarding, simplifying EMR migrations, and making chart audits and daily visits easier. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Elation? Elation is most used by physicians, doctors, and other independent clinicians who need efficient charting, patient documentation, and follow-up management. Practice owners, executives, and office managers rely on it to streamline operations, coordinate front-office workflows, and support billing, scheduling, and care delivery across small healthcare teams. Answer based on 82 reviews Overview ### What company size and industries is Elation built for? Elation is built for small to medium-sized clinics, with reviewer usage concentrated in small businesses at 94% and primarily in Medical Practice at 42%. It also serves Hospital & Health Care organizations at 26% and Health, Wellness and Fitness providers at 18%, especially for primary care, insurance billing, and care groups. Answer based on 83 reviews Features and Usability ### What are the key features of Elation? Elation includes core EMR/EHR features like charting, clinical notes, e-prescribing, scheduling, and patient records management. Reviewers most often highlight its note-taking workflow, patient-physician messaging through the patient portal, and appointment reminders. Differentiating features include telemedicine, lab integrations, and search/filter tools that keep charts and results easy to find. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Elation integrate with? Elation integrates with 10 third-party tools and platforms, including PracticeSuite, Spruce Health, AdvancedMD for Mental Health, Candid Health, DeepScribe, Fullscript, IntakeQ, RingRx, Suki, and Tebra. It also connects with TextExpander, Updox, VaxCare, Yosi, Zentake, and rater8 for practice, communication, and documentation workflows. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Elation? Elation offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say clinicians and staff often learn basic workflows quickly, with some doctors starting after minimal instruction. Admins handling chart builds, data migration, scheduling, or integrations may need more time, and some report delays during onboarding. Answer based on 20 reviews Getting Started and Support ### What customer support options does Elation offer, and how do users rate the experience? Elation offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some describe fast, attentive help during onboarding and urgent issues, while many report canned replies, long delays, handoffs, and difficulty getting timely live assistance. Answer based on 28 reviews Patient-physician interaction ### How well does Elation support patient and doctor communication? Elation supports patient and doctor communication with secure messaging, easy chart access, and patient portal tools that many practices find helpful. Physicians and small clinics often like the quick workflow and shared records, but some users report portal limitations, weak mobile support, and slow support responses when communication problems affect care. Answer based on 38 reviews ## Features AI summary Based on 4,113 Patient Portal reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Elation supports all three features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive patient data, maintain complete and organized medical histories, and document care accurately, allowing teams to manage clinical workflows more efficiently and support better patient care. HIPAA Compliant 4.7 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.4 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.0 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 2.4 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 3.1 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups EMR/EHR 3.0 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Create and securely store digital patient records Elation 114 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Care Summaries: Electronic patient health records - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Family Medicine: For family practices - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Primary Care: Designed for primary care doctors/facilities. - Forms Management: Store, manage and track all forms in a centralized location - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Order Management: Submit and track requests for laboratory tests - Lab Results: Laboratory test results - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication History: Access to patient medication history data - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Cancellation: Enables medical providers and/or patients to electronically cancel prescriptions - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Pricing Data: Real-time pricing data for products, services, etc. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Vitals Tracking: Track and measure patient's vitals - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (80) 3.8 Based on 80 reviews ## Pricing Value for money 3.4 (67) [View pricing plan details](https://www.capterra.com/p/147889/ElationHealth/pricing/) Enterprise Custom Quote Available It includes: - Appointment Reminders - Appointment Scheduling - Billing Report - Chronological Record With Search and Trended Data - Coding Automation - ECPS - Ecqms and Quality Dashboards - Eprescribing - Health Maintenance - Imaging Orders and Result - Intake Forms - Integrated Electronic Fax - Integrated Labs - Intra-Office Messaging - Letter and Referrals - MIPS and Medicaid Dashboard - Patient List and Bulk Letters - Payment Collection - PMP Integration - Provider Directory + Connect - Risk Assessment and Stratification - Self-Scheduling - Telehealth - Three-Pane Clinical Profile - Visit Notes & Templates Insurance Taking Practices Custom Quote Available It includes: - Appointment Reminders - Appointment Scheduling - Billing Report - Chronological Record With Search and Trended Data - Coding Automation - ECPS - Ecqms and Quality Dashboards - Eprescribing - Health Maintenance - Imaging Orders and Result - Intake Forms - Integrated Electronic Fax - Integrated Labs - Intra-Office Messaging - Letter and Referrals - MIPS and Medicaid Dashboard - Patient List and Bulk Letters - Payment Collection - PMP Integration - Provider Directory + Connect - Risk Assessment and Stratification - Self-Scheduling - Telehealth - Three-Pane Clinical Profile - Visit Notes & Templates Membership & Cash Practices Custom Quote Available Value for money 3.4 (67) 3.4 Based on 67 reviews ## Integrations [ Tebra](https://www.capterra.com/p/129169/Tebra/)[ IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)[ rater8](https://www.capterra.com/p/177794/rater8/)[ PhraseExpander](https://www.capterra.com/p/157546/PhraseExpander/)[ Updox](https://www.capterra.com/p/147554/Updox/)[ TextExpander](https://www.capterra.com/p/180916/TextExpander/)[ VaxCare](https://www.capterra.com/p/199857/VaxCare/)[ Zentake](https://www.capterra.com/p/170525/Zentake/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (77) 3.3 Based on 77 reviews ## User reviews Overall rating 3.8 Based on 83 reviews Filter by rating 5(37) 4(21) 3(7) 2(5) 1(13) Mentioned topic Sorted by most recent KF Kayla F. Office Manager Hospital & Health Care ### "Keep looking" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 28, 2026 I don't think I'd ever choose Elation again. They don't care to help anyone they're contracted with. You have to send a help ticket anytime there is a problem or a question, and then it's weeks sometimes before you receive a response, if ever. Pros Simplicity. It is relatively easy to learn. Straight forward. But the simplicity also becomes a con, as it lacks some functionality. Cons Lack of support. Never being able to talk to a person whenever there was a problem. This is by far their biggest downfall, in my opinion. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [Athena](https://www.capterra.com/p/155897/Athena/) [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reasons for choosing Elation Price was the main choice for choosing Elation. But you also get what you pay for, unfortunately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nina S. MD and Owner Medical Practice ### "Stay far away " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 24, 2026 Not shocking but this is another EMR that is not created to help MDs. Sad as it is created by an MD. Pros The system itself is fine and works well. Has the same features as all good EMRs. No other positives Cons The customer service is the worst I have ever experienced. It is another EMR made by an MD but created to be predatory to small practices. Delayed responses, no actual solutions ever given. Also extremely expensive for what is provided Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/) Wanted to switch to an EMR where you can have a credit card on file. It served this simple purpose. Horrified by your support. You are a stain on the medical system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Suzanne C. Dentist Hospital & Health Care ### "Great healthcare software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2026 The overall experience with Elation has been great. I would not go back to paper after using this! I can access patient information easily to provide timely care. Pros This software has easy scheduling and communication between providers and patients. I also liked the format of writing up notes for patient encounters as well as the messaging system between provider and patients. Cons This software does have a learning curve but this is not unusual and the training sessions we had were adequate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jenna L. Director of Operations Hospital & Health Care ### "Broken Promises, Poor Support, and a Declining Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 10, 2026 Elation is really helpful and involved when selling you, and then the second you sign, it's a different company. Customer service is frequently unresponsive and they won't respond to even basic requests without upselling you (even just access to the API to build integrations, which during the sales process, they promised was a fundamental part of the core platform). They keep building crappy versions of other tools (like an AI scribe) and then refusing to allow you to integrate better versions, because they want you to pay for theirs. The core platform is essentially stagnant, while they focus on building new products to upsell you with (and force you into using). Reporting is also extremely limited (but they'll sell you their custom reporting!). Again, the worst part is that the system seems to be basically breaking down right now with extreme lag times, but they have done nothing to fix this now months-long problem. Our providers have been left out in the cold while on patient visits, unable to pull up the patient's chart, making them look unprepared and unprofessional. They are having to build in HOURS of extra time to prep, just to allow for load times. We recently alerted Elation that we were teminating our contract with them, and they have refused to provide any refund for the months we won't be using (on the annual contract they forced us into), are trying to charge us for basic data pulls, and are only allowing for 60 days of read access to the system after we move off, which is way less than standard (Athena gave us a year). I can't recommend against Elation enough. Pros We liked the logical, easy to read timeline view in the patient chart, and the fact that they told us they were easy to integrate with. Cons Elation is focused on upselling, not making their core product usable. In 3 years with them, they made minimal improvements to thier core product, and their adoption of AI was extremely limited and somehow old school. The worst part is we've been experiencing extreme latency (1 min + to load a page) for months now and Elation has done absolutely nothing to fix it, and wont make any concessions on the very high fees we're paying them to use it. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Easier to use interface, better (we thought) integrations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Great for most things; limitations when it comes to IOS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 27, 2026 overall good, once I realized what was going amiss with document access for clients. Elation needs to get on the IOS bandwagon - a large segment of the population uses it as their sole means of internet access. Pros I like the ability to communicate privately and securely between multiple practitioners and clients. Cons Does not interface 100% with IOS, so when clients are using an iPad or an iPhone to interact, they cannot receive documents from their provider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Neeraj K. DR Health, Wellness and Fitness ### "Poor support, terrible customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 28, 2026 POOR support. No follow-up, no response to support emails I sent 17 days ago. I still have not even received an acknowledgement or response. It appears they are very understaffed based on response times Pros Ease of use-but that only helps when it works! It is very sluggish once your practice grows. Sometimes taking 20-30 seconds to load a pt chart Cons TERRIBLE customer service, no follow-up, no response to support emails. It appears they are very understaffed based on response timed and I am very concerned they are going out of business. So i would be very cautious about starting with them at this juncture Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Emily S. Manager Farming ### "Assistant Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 9, 2025 My overall experience is that this was a good application but needs improvement and easier avenues to work through Pros I like the fact that you got your value for your money and there is security due to patient records. Cons There are several reasons why I did not like this. I felt like it was hard to navigate through and it was a learning curve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Receptionist Hospital & Health Care ### "Simple and Reliable for Patient Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 23, 2025 Overall, Elation is a reliable tool that helps save time with patient management, records, and billing. It has a small learning curve and is good value for money. A few areas can improve, but it’s a solid system for daily use. Pros Elation is easy to use and makes patient records and management simple. The layout is clean, and it doesn’t take long to learn. Billing is also smooth and organized. Cons Sometimes it can be slow, and a few features could be more flexible. Reports could also be easier to customize. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Engineer Alternative Dispute Resolution ### " It also comes with a few other features and functionalities to help with procurement, tools, and scheduled processes. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 22, 2025 Pros it is alright. The system also helps build your own dashboards, and add or hide components using page composer. It also comes with a few other features and functionalities to help with procurement, tools, and scheduled processes. It's also easy to set the role and delegate approval rights to someone else if going on a vacation. Cons it looks good Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) It also comes with a few other features and functionalities to help with procurement, tools, and scheduled processes. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reasons for choosing Elation 1 It also comes with a few other features and functionalities to help with procurement, tools, and scheduled processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Jabet O. Clinical embryologist Hospital & Health Care ### "Best patient charting and management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2025 My overall experience with Elation has been fantastic. The platform has significantly improved our clinic's workflow and efficiency. Pros I love how user-friendly Elation is. The charting process is streamlined, and I can easily navigate through patient records. The customizable templates and workflows have saved me so much time, allowing me to focus more on patient care. The customer support team is also super responsive and helpful. Cons One thing I would like to see improved is the billing module. Sometimes, I have encountered minor glitches when generating claims, which can be frustrating. However, the support team has always been able to troubleshoot and resolve the issues quickly. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [Athereon GRC](https://www.capterra.com/p/10020489/Athereon-GRC/) Reasons for choosing Elation We chose Elation because of its intuitive and user friendly interface, which made it easier for our team to adopt and navigate. Elation's customer support team was also very responsive and helpful during the implementation process. Additionally, Elation's pricing model was more competitive and scalable for our clinic's needs. Overall, Elation's combination of ease of use, robust features, and excellent support made it the best fit for our practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147889/ElationHealth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Praxis EMR vs Elation](https://www.capterra.com/compare/29328-147889/Praxis-EMR-vs-ElationHealth)