--- title: "Elation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Elation the right Electronic Medical Records solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147889/ElationHealth/reviews/" page_type: "reviews" language: "en" --- Elation 3.8 (83) [View alternatives](https://www.capterra.com/p/147889/ElationHealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Elation Ease of use 4.2 Customer Service 3.3 ## Pros and Cons in Reviews RW Ruobing W EngineerAlternative Dispute Resolution, 51 - 200 employeesUsed the software for: Less than 6 months. “The system also helps build your own dashboards, and add or hide components using page composer.“ August 22, 2025 JL Jenna L Director of OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “We recently alerted Elation that we were teminating our contract with them, and they have refused to provide any refund for the months we won't be using (on the annual contract they forced us into), are trying to charge us for basic data pulls, and are only allowing for 60 days of read access to the system after we move off, which is way less than standard (Athena gave us a year).“ June 10, 2026 RW Ruobing W EngineerAlternative Dispute Resolution, 51 - 200 employeesUsed the software for: Less than 6 months. “It also comes with a few other features and functionalities to help with procurement, tools, and scheduled processes.“ August 22, 2025 TN Tamara N Founder and CEOMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “We prepped our team and patients for the change in EMR. When we finally went live we realized that we are unable to collect money for services the day that they are delivered, sell products, manage inventory, prescribe in house medication or simply print patient labels. When requesting help with these issues it took over 24 hours for a response.“ February 8, 2025 SC Suzanne C DentistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “This software has easy scheduling and communication between providers and patients. “ June 17, 2026 JL Jenna L Director of OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Again, the worst part is that the system seems to be basically breaking down right now with extreme lag times, but they have done nothing to fix this now months-long problem.“ June 10, 2026 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “overall good, once I realized what was going amiss with document access for clients.“ March 27, 2026 JL Jenna L Director of OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Elation is focused on upselling, not making their core product usable.“ June 10, 2026 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley T. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software, poor customer service" December 18, 2018 5.0 It’s a great software, initially had issues and were not very responsive but since then has been quite smooth and overall satisfied- and I’m hard to please. Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up. Overall cost justifies the ease of use and time saved for physician. Pros Ease of use, easily accessible Pt info on one screen, few bugs/glitches, user friendly- very good compared to multiple other EHR I’ve used Cons Have to pay for billing software in addition to elation fee, ZERO discount for mid level prescribing practitioners, Absolutely no way to co tact them except via email re: issues which is very frustrating and have maybe 1 times out of 10 actually gotten back to me within their designated timeframe to rectify an issue/problem. When signed up 4/2017 salesman told me would be rolling out online booking for established patients over the summer. 12/17 still haven’t heard anything about offering that option Review Source CS Cordelia S. Physician Medical Practice Used the software for: Less than 6 months ### "Loving it overall" December 20, 2024 5.0 Overall my experience has been great and my worries are based on other people's social media posts about Elation. If I weren't a social media user, none of these concerns would occur to me and I'd be happy each day with my EMR choice. Pros I left a practice which was using a clumsy and poorly-related EMR that seemed to be stuck in the 1990s. I chose Elation for my new practice, and every day it delights me. What I like most is that it is modern and able to do things one would expect to be able to do based on the technological advances of today. There are so many common sense functions that Elation can do that my previous EMR couldn't do. Cons I worry about the customer support, because I have heard that it is seriously lacking in this product. Happily, nothing so far has gone significantly wrong for me to have to get help; every question I have had has been answerable through Elation websites and online forums or Elation Facebook groups. I do also worry about the cost; it is affordable to me now, but I worry that the company will take advantage of me in the future and that the cost will rise exponentially when it would be harder to switch. I've seen social media posts where people complain that the price gets jacked up unexpectedly with time. Alternatives considered [Cerbo](https://www.capterra.com/p/211395/Cerbo/)[ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) Reason for choosing Elation I heard that Atlas did not have a good portal for communication with patients so I ruled that out early. I had a demonstration with Cerbo but I didn't like it visually. The demonstration of Elation was better -- the layout was more in tune with how my brain organizes a chart. Review Source NK Neeraj K. DR Health, Wellness and Fitness Used the software for: 2+ years ### "Poor support, terrible customer Service" January 28, 2026 1.0 POOR support. No follow-up, no response to support emails I sent 17 days ago. I still have not even received an acknowledgement or response. It appears they are very understaffed based on response times Pros Ease of use-but that only helps when it works! It is very sluggish once your practice grows. Sometimes taking 20-30 seconds to load a pt chart Cons TERRIBLE customer service, no follow-up, no response to support emails. It appears they are very understaffed based on response timed and I am very concerned they are going out of business. So i would be very cautious about starting with them at this juncture Review Source SC Suzanne C. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Great healthcare software" June 17, 2026 5.0 The overall experience with Elation has been great. I would not go back to paper after using this! I can access patient information easily to provide timely care. Pros This software has easy scheduling and communication between providers and patients. I also liked the format of writing up notes for patient encounters as well as the messaging system between provider and patients. Cons This software does have a learning curve but this is not unusual and the training sessions we had were adequate. Review Source JL Joshua L. Physician Associate Medical Practice Used the software for: Less than 6 months ### "Disappointing start" March 15, 2025 2.0 So far, not a good start. I’m only using this because it is the established EMR for my clinic. Pros The workflows seem pretty efficient when I’ve seen it used and written mock notes. Cons I’m over two weeks into my new job, and can’t schedule a single patient in until they complete mapping with our scheduling software. With my practice model, no patients = no income, despite a rapidly growing list of patients wishing to sign up. Our office manager has been emailing daily, and gets generic messages saying they’re “working on it”. Getting an estimated wait time has been like pulling teeth. I emailed them directly, asking for a rough estimate of wait time, and to better explain why there are delays. No response after 3 days. Also, the training videos are quick, soundless videos of someone clicking through charts, with no further detail. Also, I’m paying for this, but unable to use it. Review Source VH Vanessa H. Owner Medical Practice Used the software for: 2+ years ### "Terrible experience and getting worse" November 7, 2024 1.0 Difficult- regret using them, I did not expect them to remove the very features that I required in an EMR and very clearly communicated to them at onset Pros When I joined they had great auto text reminders for appts and a great option to hire a part time employee Cons Choosing Elation for my business has resulted in significant and immeasurable losses in both time and money. I had stringent criteria when selecting an EMR, and Elation met those needs initially. However, once I was fully integrated and reliant on their system, they removed key functionality that had been a dealbreaker in my decision to use their software. Their proposed solution was for me to hire additional staff to handle the added workload this change created—a costly and inefficient resolution. When I found an alternative software solution that could bridge the gap, Elation would only permit integration if I first paid for software development time (a reasonable request I was willing to meet), but on top of that, they demanded an additional $500 per month, per provider, indefinitely. This meant I had to pay a substantial ongoing fee just to mitigate a problem Elation itself caused by removing critical features that were in place when I signed up. On top of that, Elation has redefined what it means to be a part-time provider, further increasing my costs. Originally, the part-time rate applied to providers seeing patients for fewer than 10 hours per week, a condition I verified before subscribing. Without notice, Elation changed this definition to any provider logging into the system more than three days a week will be charged as a full time provider. This means I will be forced to pay full time access for my provider, who only sees patients for 2 to 5 hours per week, I cannot disallow her from simple tasks like checking her schedule or reviewing lab results. This is a completely unreasonable and arbitrary shift. Customer service has become practically non-existent, leaving us with little support or recourse. Overall, partnering with Elation has proven to be an enormous mistake, leading to substantial operational and financial setbacks. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Elation Auto text reminders and good part time provider option Review Source CF Carrie F. owner, provider Health, Wellness and Fitness Used the software for: 6-12 months ### "frustrating disappointment" July 15, 2025 1.0 This was the biggest mistake I have made as a business owner. Customer service is non existent and a complete joke Pros It felt easy and intuitive and the price felt nice. This was a too good to be true situation. Bait and switch. Look elsewhere. Cons clunky, repetitive, inconsistent, customer service is by email only, patients HATE the portal, messaging is all over the place. Onboarding was a nightmare. Review Source JK Jenifer K. MD and CEO Medical Practice Used the software for: 2+ years ### "THEN AND NOW" March 12, 2025 2.0 I was initially thrilled, but now I am unhappy and looking for a different EMR. Pros Elation used to have excellent support, helpful staff who responded rapidly, and no hidden fees. I've been with them for ten years. Now that they have gained accolades, increased their notoriety, and added features, they have added costs for everything and increased their base fee, and the support staff is less than helpful. Cons If you live on the East Coast, you still cannot integrate with many systems, as they are a California-based company. Review Source TN Tamara N. Founder and CEO Medical Practice Used the software for: Less than 6 months ### "DO NOT SIGN A CONTRACT WIHT ELATION HEALTH!" February 8, 2025 1.0 Not as advertised, terrible customer service, zero integrity. They appear to be legitimate but they will take your money and run. Pros I liked working with \[sensitive content hidden\] during onboarding. Every other part of my experience has been terrible. Cons DO NOT SIGN A CONTRACT WITH THIS POS COMPANY!!! I could not be more regrettable having given Elation Health my time and money. Elation Health has no interest in serving their customers with any type of integrity. I paid $9,264 in advance for 12 months for three providers to get $50 off per month per provider and save some money for my clinic. Sounded like a great deal with all that the system could do...except it doesn't. You have to also add on their integration partners at an additional charge. I shared the concerns below and many others with the Elation team. I requested a refund for the 11 months that we will not be using Elation. Response from manager \[sensitive content hidden\] : "Thank you for your response and for sharing your perspective. I understand your points and appreciate the time you’ve taken to explain them. However, after careful consideration, I want to clarify that our position remains unchanged. We are committed to upholding the terms and conditions outlined in the contract as it stands." One of my providers couldn't get her token working and the other provider was onboarding in 2 months. Neither of those providers even used the system for patient care. I spent weeks learning the Elation system through a testing portal and tens of hours going through the learning tools and training videos to try to understand how our clinic systems would be impacted. I felt really good about it at first. We prepped our team and patients for the change in EMR. When we finally went live we realized that we are unable to collect money for services the day that they are delivered, sell products, manage inventory, prescribe in house medication or simply print patient labels. When requesting help with these issues it took over 24 hours for a response. There is no phone number to call for help when it is impacting patient care. Email responses were canned and condescending. (I can see how it might be frustrating that you are unable to collect payment for services rendered. Can you please tell me more about how this impacts the user experience? or Regarding the label printing request outside of the lab workflow—this is a common feature request. Could you please share more about what you’re using labels for?) In the end, we attempted to use this platform for TWO DAYS before we gave up, knowing that we would be both bleeding and chasing revenues if we remained with Elation. Take my word for it, there are FAR better options out there. Review Source EK Ed K. Owner, NP Hospital & Health Care Used the software for: 2+ years ### "I deeply regret going with Elation" May 28, 2025 1.0 Pros I would not recommend going with elation. They got so many bad reviews that they took down their Google My Business Profile. Cons Read the reviews, customer service sucks, product does not deliver, the Note Assist is aweful, I regret having used their product ever Review Source YR Yatam R. Developer Computer Software Used the software for: 6-12 months ### ""Secure and efficient, but building can improve"" August 17, 2025 5.0 Elation is a reliable platform for handling patient records and clinical tasks. It has strong security ensures accurate documentation and helps maintain compliance Pros Elation makes patient management and record-keeping simple and efficient. It is value for money. Security is well-handled giving confidence that sensitive patient data is safe Cons The initial learning curve is slightly steep, especially for people new to digital healthcare tools. The billing module feels a bit complex and could be more user-friendly. Some advanced features are harder to access wihtout proper training Review Source SC Suzanne C. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "good balance of charting, billing and scheduling" July 1, 2025 5.0 Pros Easy transitions from scheduling to billing to charting. It also includes options to send out automated messages to patients. Cons This software has a learning curve - but not significantly more or less than any other types of medical software. Review Source MW Meghan W. Medical Assistant Medical Practice Used the software for: 2+ years ### "Pleasant to use" March 2, 2025 4.0 Pleasant experience. The more I use the easier it is to navigate. Pros Makes moving records from one EMR to another easy. Cons Busy main screen could use some simplification or differentiation of color. Review Source VR Verified Reviewer President Medical Practice Used the software for: 1-2 years ### "Easy and simple but not very powerful or robust" April 1, 2021 3.0 Underwhelmed, overcharged. Switching to Cerbo or maybe AtlasMD or Akute Health Pros It's true you can figure it out in an hour or less. Very simple. Cons It's very simple. You can't customize anything at all about the look or layout of the information. Don't like the order in which information is displayed on the left side of the screen? Get used to it. Want to send a fax? You can, you just have to call it a referral, no matter what. So you if you want to fax something that isn't about a particular patient, you have to a create a fake patient called Mister Fax or whatever you like and then go into that chart and refer Mister Fax to whatever fax number you wanted, upload the file you wanted to fax into Mister Fax's chart, and attach that to the referral. Just as an example. So yeah, you can "fax out" as they say in their marketing. Also missing some obvious functionality. For example, when you're in the patients chart it says when any upcoming appointments are, in blue like it's a link. If they don't have an upcoming appointment, it says no upcoming appointment, and it's still in blue like it's a link. But it isn't! Wouldn't be obvious to make it so that you can click on that and schedule an appointment? So you tell support your brilliant/obvious idea and they say they'll put in a queue of upgrades to consider and it never happens. I also don't like that the price went up from $275 to $350 a month with absolutely zero improvements in the product. Then they got a bunch of Series C financing and guess what? Still, nothing is improved. Review Source CL Cristen L. Surgeon Medical Practice Used the software for: 2+ years ### "Elation is intuitive to use" March 7, 2022 5.0 Overall it has been good. Customer Support answers quickly, but honestly we have not needed much customer support. Pros Overall it's very easy to learn and teach new staff. Most staff members can be up and running with 1 hour of training or less. There are not a lot of screens, which makes it easy to find things. Honestly, it's easier to find items than in a paper chart. Templates are easy to create. We have used the patient forms templates to use for new patient paperwork, helping us minimize data entry. Cons As a surgeon, some of my schedule happens at the hospital. There is no way to create surgery slots that don't also send appointment reminders to patients, so it must be entered as a "meeting" and it doesn't link to the patient account. I have asked for a fix for 2.5 years, but it appears to be low on the list of upgrades. Review Source WM William M. MD Health, Wellness and Fitness Used the software for: 2+ years ### "This Ehr system has everything you need to run your practice and is kept up to date ." June 6, 2022 5.0 When Soapware stopped this EHR is better , more up to date , great support , easy to use and good value for your money Pros prescription of medications including scheduled medication , so easy to use and up to date all the time. Telemedicine which is a new feature and very easy to use and has great video . If there is issue with the software , it is quickly addressed . Cons I Cant think at this moment issue with this software. Reason for choosing Elation athenhealth was too expensive , I found it to be better for a large practice with many physician, Elation is great for solo person Review Source eK edward K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible customer service" July 25, 2024 1.0 absolutely terrible customer support, i feel stuck with them and wish I could get out. Pros prescribing medications in the emr is ok Cons customer service is just terrible, they removed themselves from google so that you can see how poorly they were being rated Review Source LB Laura B. physician owner Medical Practice Used the software for: 6-12 months ### "Data Migration Team Is Terrible" December 8, 2020 3.0 Terrible customer service and no one takes responsibility. I addressed my concerns with leadership at Elation and this accomplished nothing. Pros I like the ability to set reminders and track follow up. Cons I have lost so much data from my previous EHR that I never would have switched. The data migration team told me on several occasions that data could not be used or mapped into the charts. I hired an independent analyst who had to explain to their team how to map the data for migration. The third component of our data migration included all of patient medication, allergies, and history. Elation's migration team insisted this could not be done. The independent analyst recognized that it would be a lot of work and take a time investment, which is why Elation's team did not migrate the data. Additionally, during the minimal data migration they did do, Elation's team managed to miss every single deadline by weeks to months. We were told countless times that something would be done by a certain day or that we would receive a status update by the end of the day. My staff made repeated calls with no response. Review Source MEM M. Ellen M. Surgeon and medical director Hospital & Health Care Used the software for: 2+ years ### "They "get" us! " September 23, 2017 5.0 Pros Ease of setup and use, and great for the frugal MD. We have adapted it to our general surgery practice and have used it for 3 years. Our billing service logs on and "harvests" our charges each week. The chart check system makes followup easy. Adaptable templates. Easy compliance, with help from the company if you want it. We have seen several practices fold or have to sell to a local foundation after spending a million dollars on a system that is too big. Cons Can't delete obsolete tags. Can't put in a short introductory phrase, like phonetic pronunciation of a last name at top--has to go in tags and stays forever. We are a referral practice rather than a primary care practice, so I wish I could list the referring clinician closer to the top. I wish we could name our own report headers. But really, these are minor compared to the value for the money. Review Source DA Dr A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fair EMR for small practice; however good luck trying to get your data exported once you discontinue" July 13, 2021 2.0 I'm absolutely disgusted at how once discontinuing my service it is an IMPOSSIBLE TASK getting my data exported with absolutely no assistance from customer service. I have been trying to deal with this problem since early May and it is now July 13. Incredibly frustrating and I would not recommend this product to other physicians. Pros Installation fairly easy and had decent integration with Spruce and Hint software for direct pay practice Cons Clunky user interface, not physician-friendly, hard to send large volume orders without many keystrokes/order entries, cannot send multiple letters/documents simultaneously to others Review Source RF Ryne F. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Elation is my go-to EMR" October 24, 2019 5.0 My overall experience with Elation is very positive. It is my favorite EMR yet. Pros Elation works great. In our multidisciplinary medical setting, elation allows us to easily collaborate on patient care across many different disciplines. Cons My least favorite aspect of elation is how the referral system is a bit clunky. Our company has adapted to this clunkiness, but the software could improve in this area. Review Source DL Dorothy L. Doctor Medical Practice Used the software for: 6-12 months ### "Very happy with Elation" May 9, 2016 4.5 Pros Simple interface. Easy to use. Not cluttered. Charts appear clean. Cons Would like to customize views- particularly the order in a patient's chart of medications, past medical history, problem list, social history. We should be able to change the order as we prefer. We should also be able to customize the physical exam categories (such as Gen, eyes, resp, cvs). Some of these categories are incorrectly named (MSS, NS). Would like to be able to fax prescriptions for controlled substances that do not read "electronically signed by" at the bottom. Would like to be able to customize per physician the message (including phone number) that patients get sent for automatic appointment reminders. We have 3 physicians in the practice with 3 different phone numbers but we are only permitted to show 1 phone number in the automated reminder. We were told that Elation had much experience working with Quest labs but there were no lab codes that are pre-populated. This all needed to be entered manually. There is no way to delete tags or user-entered lab orders. We should be able to delete in case of errors. Review Source JS John S. Physician Medical Practice Used the software for: 6-12 months ### "Fantastic Product!" November 26, 2018 5.0 Pros We tried out two other EMRs before using Elation. Elation has been orders of magnitude better than the others. It's intuitive, easy to learn, the patient portal works well, and importantly our revenue jumped 30% after we started using it. I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service. Can't recommend it highly enough! Cons The product has been great. As I said, I'm thrilled with what it does for us in terms of record keeping, scheduling, patient communication, and inter-office communication. There's nothing I've been disappointed with. Review Source KH Kazi H. Medical Documentation Specialist Information Technology and Services Used the software for: Less than 6 months ### "Elation makes life easy" April 9, 2022 5.0 Good. Pros Super easy navigation with more customized mad organized but detailed oriented. Cons Physical Exam section should be improved. Patient demography is improving. Review Source KK Kory K. Dermatologist Used the software for: 6-12 months ### "Overall smooth transition and easy to use" January 17, 2018 4.0 Pros Easy to connect with other physicians and see everything about a patient on one screen. Less clicking is faster work Cons It would be very helpful if some of the add on features they mentioned when I was choosing an EHR were actually being developed. I was told they were currently working on a camera app to take clinical photos...don't see it Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.