--- title: "Page 3 | Elation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Elation the right Family Practice Electronic Medical Records solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147889/ElationHealth/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Elation 3.8 (83) [View alternatives](https://www.capterra.com/p/147889/ElationHealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 3 - Reviews of Elation ## Showing most helpful reviews Showing 51-75 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Mark W. Physician Medical Practice Used the software for: 2+ years ### "Glad we switched." May 7, 2022 5.0 Very happy that we made the switch. Pros E-prescribing and the activity dashboard are my most favorite features. They are very intuitive and do not take a lot of training to master. Cons Medication interactions are too restrictive in the e-prescribing even on the setting for only major interactions. Importing our old program into Elation was not to my satisfaction. I have to go to my old system and import the record into Elation manually for EACH patient. Review Source NB Natalia B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very good and reasonably priced EMR" October 27, 2022 5.0 Excellent. The implementation was easy and the migration of the charts from our old EMR was excellent. We use it daily and is very reliable. I love that is web-based. We do not have to run backups and the records are always safe and accesible. Pros Easy to use, very complete. Always reliable. Very few times have got interruption of service. Cons I wish sending records could be easier. It is not possible to fax records larger than 20 pages. Alternatives considered [Athena Systems](https://www.capterra.com/p/253276/Athena-Systems/)[Amazing Charts](https://www.capterra.com/p/80992/Amazing-Charts/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Elation Very good pricing. Easy to use. Review Source RV Ron V. founder, physician Health, Wellness and Fitness Used the software for: 1-2 years ### "DPC documentation" March 18, 2022 5.0 I have had an excellent experience using Elation Health EMR. The connection to patients via passport or video visits has been easy to create. The time spent looking at the screen with patients has decreased over time as finding information is certainly much easier and more organized. Pros This software is pretty intuitive and runs right out of the box. there is some customization that can be done that can be deployed very easily. Cons There should be a few options to create customizable macros that can assist with speeding documentation. Review Source KP Kristin P. Project Specialist Hospital & Health Care Used the software for: 6-12 months ### "Staff-Centered EHR" July 21, 2023 5.0 Pros Elation is staff-centered! Set-up, customization, and deployment is great. End users can quickly learn the system as it is easy and intuitive. Cons Being a newer EHR, there is always room to add new features. But the Elation team is great at listening to enhancement requests and getting them added quickly. Review Source MS Mara S. MD CEO Medical Practice Used the software for: 2+ years ### "Happy user" March 10, 2022 5.0 Pros I love the Passport option for patients to directly communicate with me Cons There's not much I don't like about it. It's very functional for adult primary care Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing Elation Specific scope and lower cost Review Source CM Catherine M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor Onboarding and Customer Service" June 24, 2024 4.0 Onboarding has been a nightmare. I have had Elation for three months now and they still have not built my charts. That was the only way I was going to move EMR's-was if I didn't have to build all my own charts again. I was not given correct instructions for data download/upload and it has caused a huge lag. I have had to pay to keep both my old and new EMR open so I can have access to my patient data. I am having to build my patient charts as I see patients so they are not blank. I had a very kind onboarding person and she was very communicative. However, I think they may not have trained her properly or the entire system is not setup well. I have been handed over to the tech team and told some type of "retention" team was going to help as well. Have not heard from them yet. Pros I like the fact that you can prescribe through SureScripts. Cons The lack of customer service. I have been handed off several times. Reason for choosing Elation Incoming and outgoing fax is integrated, they use SureScripts, and they would build all my existing charts. Switched from [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) AtlasMD- Only because there were a few too many workarounds concerning controlled scripts and faxing. Other than that, it was great. Best customer service around. Real people. Review Source SR Sylvia R. Owner Medical Practice Used the software for: Less than 6 months ### "Terrible Customer Service" August 30, 2024 1.0 EHR itself seems good, however without adequate customer support (beyond the onboarding period) I cannot recommend it. Pros The platform itself is intuitive and user friendly. Certainly there are some kinks and room for improvement in the interface itself, but overall good quality product. Cons Customer service and support is abysmal -- this is the primary reason for the 1 star review. Why is customer service experience is so poor in a product that has been out for so many years? Alternatives considered [Atlas.md](https://www.capterra.com/p/154404/Atlas-md/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Elation It is the EMR that most independent practices in my local community use. Review Source ZZ Zain Z. Physician Medical Practice Used the software for: 2+ years ### "So far, there isn't anything better available, but that's not saying much" September 25, 2018 3.0 Pros the search function is intelligent and well-implemented free integrations with lab interfaces to allow lab data to be imported as data instead of as images of faxed pages. Cons The thing about it is that I am also a programmer. I work on web design, UI/UX, and frankly the UX sucks. But so does every other EMR. For many reasons, these companies just don't give a shit about the physician user experience, and things that are mainstream in other areas of tech (like a11y, typographic rhythm/size/width/readability, text contrast, material design, etc.) are totally foreign in the medical space. There is no mobile version on the web (they recently launched an app in the app store for iPhone, because apparently they think it's still 2011) - it's just the desktop site that requires you to pinch and zoom because no one there cared enough to write media queries in their css. Review Source MW Michael W. Physician Medical Practice Used the software for: 1-2 years ### "Good Option for Small Office" April 4, 2024 4.0 Pros Easy to use, easy to set-up. I have used for 2 years and happy with product Cons Sometimes slow and templates not designed as well as I would like. Forms to patients not great. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Review Source AS Andrew S. Doctor Medical Practice Used the software for: 2+ years ### "Easy to learn and a joy to use - Highly recommend ElationEMR" May 9, 2016 5.0 Pros Very intuitive and easy to learn and use. Our practice has been using Elation EMR for that past 5 years and has been very satisfied with it. Implementation was fast and easy with excellent support. I trained my staff with a 7 min screen capture video and they were up and running. Doctors went in without any advanced training. I suggested they see 2 patients per half day with Elation on their first day and the rest still with paper charts. Most of them came back and said, "It was so easy, I just saw all my patient in Elation." Support has been excellent throughout. As the company has grown, support has been a little less immediate and personal than it was in the early years but remains prompt and excellent. I think we've only had a couple of downtimes in the past 5 years and never lasting more than 10 minutes. It does lack some features found in more established systems. These include no health maintenance tracking or reminders and no ability to template recurrent tasks. Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system. Cons Development of new features has slowed as they've expanded. It seems the burdens of meaningful use and other mandates has interfered with evolving new features as quickly as I was hoping to see them. Review Source Daphne R. Owner, Technical Consultant Used the software for: 1-2 years ### "Easy to migrate to, fits most needs for medical charting" March 9, 2018 4.0 Affordable and fits basic charting needs Pros Easy setup/migration. Sales and support are very helpful. It fits most of our needs for medical charting. Cons Patient portal is not "family friendly" (parents with multiple children need to create and remember unique email addresses/logins for all). Minor updates are needed, like ability to add Handouts to visit note templates, attaching files to Passport message replies, etc - not major things, but requires our staff to repeatedly take extra steps/time to chart without these features. Review Source IM Ilanit M. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "Good entry-level product" March 8, 2022 3.0 We decided to discontinue with Elation Health for a variety of reasons: customer support wasn't great, there was no analytics or robust reporting, and it wouldn't have allowed us to scale our business in a way that we envision for our company. It is a good entry-level EHR software but is not robust enough for our needs. Pros This software was easy to implement and the features and functionality were relatively intuitive. Everyone on the team was able to figure out pretty quickly how to use it and we were able to deploy it quickly. Cons There is no data analytics so it is not possible to track trends. There is no billing functionality so it is not an all-in-one software. Reporting was not robust. Not many other products integrated with Elation Health which made it challenging to develop our processes. Review Source RB Robert B. Founder and CEO Medical Practice Used the software for: 2+ years ### "Excellent Product" July 12, 2022 5.0 Pros East to learn and use. Very intuitive. Built for everyday practice. Cons Needs a way to do reporting on visit note types (More robust reporting options). Review Source GW Gabriela W. MD Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly software " April 10, 2022 5.0 Excellent Pros Easy to use and train other people. Self explanatory Cons I dont need some of the features as DPC some problems in creating temples Reason for choosing Elation Schedule feature and the option to schedule for patients Review Source CR Chelsea R. MD, CEO Hospital & Health Care Used the software for: Less than 6 months ### "Awesome easy to use product!!" September 7, 2021 5.0 Awesome! Elation has already made my clinic days run smoother than they were when I was using a different system for the last 2.5 years. I am running my clinic solo for now - scheduling/billing/inputting patients/refilling meds, and Elation makes this doable. Pros Elation is wonderful. I even told my non computer savvy father that it was so easy he could learn how to use it. I could probably run my clinic without any support staff because Elation is so intuitive and easy to use. I am constantly surprised by the ease. Cons Haven't found anything yet! I will let you guys know when I do. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Elation Seemed easy and intuitive. Had the services that I was looking for. Switched from [EMDECS](https://www.capterra.com/p/49328/EMDECS/)[Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) Started my own clinic Review Source CM Colleen M. MD, President Medical Practice Used the software for: 2+ years ### "MD/owner" September 19, 2017 2.0 Are they going out of business? No one ever returns our messages. Pros Ease of use for patient records w template notes, well organized. Set was easy. Cost ok. Interface well with our labs/pharmacies. No issues with prescribing We like the patient portal: we only opened for outgoing messages. Cons Customer service is non existent They do not answer calls or emails (in fact they do not have any voice mail set up) They recommended Practice Suites as a billing partner ("we love them, great partner, will meet all your billing needs") and it totally destroyed my revenue cycle. promised us an OB flow sheet when we signed up...3 years ago. Absolutely awful Review Source MA Mary A. Nurse Consultant Hospital & Health Care Used the software for: 1-2 years ### "Quality Consultant " June 7, 2022 5.0 System makes my job easy in locating anything I need to and love the search tab to locate what I'm looking for as it highlights in yellow. Elation system is organized and developed well. Pros It's very user friendly, and it navigates me to where I want to be quick. I do chart audit and data mine so this is crucial for me to do my job efficiently and quick. Cons I can't initiate a note when I need to communicate. Review Source OR Olivia R. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Elation " August 13, 2019 4.0 Great Pros easy to use! I appreciate the faxing feature, ability to integrate with labs/hospitals for lab orders and imaging, responsive customer service and fluidity in uploading documents Cons The reports never change nor is there an option to add a new report. I am constantly filing Dermatology reports under Misc because Derm doesn't exist! I can think of several other specialties that I have to list as misc which makes it difficult to find. I'm not impressed by the fact that I am unable to amend or edit any of the added lab values when trending. It can be quite frustrating to have to re-trend an entire report because RBC reads 55.2 rather than 5.52 ..erg!! Finally, it would be awesome if there was a texting/emailing feature to contact patients from elation. AND finally, the patient portal - patients are unable to access labs/imaging themselves. We would like to option to allow patients access to those reports rather then send them individually. Review Source AF Anna F. APRN Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not buy it" April 11, 2022 1.0 Very unpleasant overall experience! Pros overall creating office visit notes was easy Cons The only department which do a great job is marketing! They will promise you everything and theoretically sell you a great product! At least half of that is not true. Plus, To get an answer for any of your question/problems takes 1-2 weeks, even if you choose "emergency" option "cant take care of my patients". Review Source PN Priscilla N. Doctor Medical Practice Used the software for: 6-12 months ### "Nearly a year in and I am still loving this product. So much." September 5, 2015 5.0 Pros Things I love about ElationEMR: - My favorite part is that the writing area expands as I type, so I can see/edit the entire note incredibly easily. - Only one tab is needed for the whole note. - It saves every keystroke, so if for some reason the connection is lost, I haven't lost a thing. - ePrescribing is smooth and fast. - Unbelievably great and friendly customer service. - It is totally intuitive to use. Overall: The product works so smoothly, templates are a breeze to create, the entire system is intuitive, easy to learn and super easy to use, they are constantly adding improvements to an already fantastic product, and their customer service is a dream. Seriously. I once had an issue (that ended up being on my end) on a Sunday afternoon and sent a request for a call back the next day - I got a call back 20 min after I submitted the request. On a Sunday! I love this product; it makes my life so much easier. Cons It is so great that when I talk about it, I sound like I'm a salesperson for their company. Review Source SS Simran S. CEO Hospital & Health Care Used the software for: 6-12 months ### "Great user interface and features" October 29, 2019 5.0 Excellent system but I wish they had a better pricing tier for practices with multiple providers Pros I really liked the fact that it interfaces with all pharmacies and major labs. This helps tremendously while running a busy practice and saves a lot of money in employees scanning documents. Cons I feel that have a person directly answer their help desk is more effective than sending an email and waiting for a day or two to get a response. Review Source AN Asad N. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Don't Bother if not Family Medicine" October 2, 2021 1.0 Pros Nothing-This product was not able to perform the functions for a Specialty Clinic. Cons Be careful when you sign up for this product. I had a list of questions of what I needed in an EHR Software and was lied by the Implementation Team. The templates in the system are not customizable. They will try to tell you there is a way of creating Templates but it is impossible to create a unique note like an Operative Note. Other simple functions are not included in the system like creating Quick Texts or Private Messaging to Office Staff. Review Source JS John S. Physician Higher Education Used the software for: Less than 6 months ### "Outstanding EMR!" November 27, 2018 5.0 Pros We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive. Our whole staff was using it easily within a day of purchasing it, and after one month of using it our revenue grew by 30%. They've been outstanding to work with during the onboarding process and have been extremely receptive and available when we have questions. I've recommended Elation to everyone I know who's looking for an EMR and I can't overstate how delighted I am with their product and their service. Cons There are no major issues with Elation at all. We've been more than delighted in the three months we've been using them. Review Source GB Garrison B. Doctor Medical Practice Used the software for: 6-12 months ### "Primary care warhorse loves his EMR- who ever thought it could happen?" May 11, 2016 5.0 Pros Your willingness to help small practices transfer their data from their current software nightmare to Elation - you're the best at this. Data transfer is by far the most anxiety provoking and painful parts of buying an EMR and most companies assume that you are on the hook for life no matter how painful it is to use their software. This company is pure disruption of an aging and underperforming industry - something we have needed for decades. It is time someone built an EMR for health care, not just for billing. You have done this and continue to improve your product. I have enormous respect for what you have done and continue to do. Cons Still no recall system and no lab interface with Quest or LabCorps. I know it's coming. I know that when these are done they will be done in Elation fashion and work effortlessly, but I hope you can do these soon. Review Source CB Chris B. Physician Medical Practice Used the software for: 6-12 months ### "Small Private Practice" July 18, 2019 5.0 Wonderful overall experience with Elation Pros The ease of use. I can view almost everything I would ever need to see, all on one page. Easy and efficient to do notes, especially follow up visits. Cons It doesn’t interface with Labs (Labcorp, Sonora, etc) and no billing software available Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.