--- title: "Elation Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elation Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/147889/ElationHealth/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Elation Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elation ## What is Elation? Elation provides a comprehensive platform for primary care practices, including a clinical-first EHR for streamlined care workflows, integrated billing software to optimize revenue cycle management, and AI-powered tools that reduce documentation time by up to two hours daily, streamlining clinical encounters. Together, these solutions enhance efficiency, support personalized patient care, and empower independent practices to thrive. Elation’s tools center on supporting primary care practices with tailored capabilities and workflows that streamline the complexities of longitudinal care, facilitate alignment with value-based care, and maximize revenue for each practice. ## What is Elation used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Top alternative Featured Overall rating Based on 83 user reviews Reviews sentiment Positive 70% Neutral 8% Negative 22% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elation?[Manage this product listing](https://www.g2.com/products/elation-health/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elation 3.8 (83) VS. [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting Price Contact vendor Starting Price $25 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (83) Ease Of Use 4.3 (215) Value For Money 3.4 (67) Value For Money 4.4 (170) Customer Service 3.3 (77) Customer Service 3.7 (213) ## Elation alternatives Highest Rated [5.0 (60)](https://www.capterra.com/p/129734/e-Medsys/reviews/) Starting price $589.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 61% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147889/ElationHealth/alternatives/) ## FAQs about Elation Overview ### What problems does Elation solve? Elation solves the burden of disconnected scheduling, patient reminders, clinical documentation, and follow-up tracking by keeping appointments, records, messaging, prescriptions, and tasks in one workflow. Solo clinicians, small practices, and multidisciplinary care teams benefit from coordinating patient communication, charting, refills, and shared care plans while maintaining secure, compliant records. Answer based on 20 reviews Overview ### Which roles and teams benefit most from Elation? Elation is most used by physicians, doctors, nurse practitioners, and other clinical providers who document visits, manage patient records, prescribe medications, and coordinate care. Practice owners, founders, and executives use it to oversee independent clinics and workflows, while office managers and medical assistants handle scheduling, intake, billing-related tasks, and follow-up. Answer based on 82 reviews Overview ### What company size and industries is Elation built for? Elation is built for small to medium-sized primary care clinics, with 94% of reviewers from small businesses and Medical Practice as the leading industry at 42%. It also serves Hospital & Health Care organizations (26%) and Health, Wellness and Fitness providers (18%), particularly practices using traditional insurance billing and care groups. Answer based on 83 reviews Features and Usability ### What are the key features of Elation? Elation includes core EMR/EHR features such as charting, clinical notes, patient records management, appointment scheduling, and e-prescribing. Reviewers frequently discuss its one-page chart layout, note templates, patient reminders, and secure messaging through the patient portal. Lab order management and lab results integrations support clinical workflows and care coordination. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Elation integrate with? Elation integrates with practice and patient communication tools including AdvancedMD for Mental Health, Candid Health, DeepScribe, Fullscript, IntakeQ, RingRx, Spruce Health, Suki, TextExpander, and Updox. It also connects to VaxCare, Tebra, Zentake, and rater8 for clinical, billing, and intake workflows. Answer based on 6 reviews Getting Started and Support ### How easy is it to onboard and train a team on Elation? Elation offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that clinicians and staff often learn core workflows quickly, with some providers working independently after brief orientation. Administrators handling chart builds, data migration, and scheduling integrations may need more time, and some report delays or unclear onboarding guidance. Answer based on 20 reviews Getting Started and Support ### What customer support options does Elation offer, and how do users rate the experience? Elation offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. User experiences are mixed: some report quick, helpful onboarding and responsive assistance, while others describe delayed or generic replies, limited live interaction, poor follow-up, and difficulty getting urgent issues resolved. Answer based on 28 reviews Patient-physician interaction ### How well does Elation support patient and physician communication? Elation supports secure patient-provider communication, automated messages, and quick chart access, helping many practices deliver timely care. Physicians value its organized records and connections among clinicians, while some patient users and small practices report portal limitations, limited mobile access, message tracking gaps, and system delays during visits. Answer based on 38 reviews ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Elation supports all three features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive patient data, maintain complete and organized medical histories, and document care accurately, allowing teams to manage clinical workflows more efficiently and support better patient care. HIPAA Compliant 4.7 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.4 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.0 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 2.4 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 3.1 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups EMR/EHR 3.0 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Create and securely store digital patient records Elation 94 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Complete outstanding payments Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Electronic patient health records Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Reporting completed by clinicians that summarizes health/medical diagnoses Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Electronically collect payments for goods or services Digitally sign online documents Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more For family practices Intended for medical use such as diagnosis, treatment, and consultation Designed for primary care doctors/facilities. Store, manage and track all forms in a centralized location Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children Gaining access to confidential health documents and information Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Manage updates to member's immunization records and track individual allergies Checking eligibility of patients for different insurance claims Activities related to the initial admission of a charge into the organization's care Captures invoice data and maintains comprehensive records for auditing and reporting purposes Submit and track requests for laboratory tests Laboratory test results Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Records of patients' medical history Access to patient medication history data Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Certified for healthcare IT products based on the results from ONC-ATL Send personal messages to clients or attendees Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Enables medical providers and/or patients to electronically cancel prescriptions Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Enables medical providers and/or patients to electronically renew existing prescriptions Real-time pricing data for products, services, etc. Customizable notes that help healthcare professionals document and track patient progress Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Meet with patients remotely Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Speaking to a doctor or healthcare professional using online video tools Track and measure patient's vitals Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (80) 3.8 Based on 80 reviews ## Pricing Value for money 3.4 (67) [View pricing plan details](https://www.capterra.com/p/147889/ElationHealth/pricing/) Enterprise Custom Quote Available It includes: - Appointment Reminders - Appointment Scheduling - Billing Report - Chronological Record With Search and Trended Data - Coding Automation - ECPS - Ecqms and Quality Dashboards - Eprescribing - Health Maintenance - Imaging Orders and Result - Intake Forms - Integrated Electronic Fax - Integrated Labs - Intra-Office Messaging - Letter and Referrals - MIPS and Medicaid Dashboard - Patient List and Bulk Letters - Payment Collection - PMP Integration - Provider Directory + Connect - Risk Assessment and Stratification - Self-Scheduling - Telehealth - Three-Pane Clinical Profile - Visit Notes & Templates Insurance Taking Practices Custom Quote Available It includes: - Appointment Reminders - Visit Notes & Templates - Three-Pane Clinical Profile - Telehealth - Self-Scheduling - Risk Assessment and Stratification - Provider Directory + Connect - PMP Integration - Payment Collection - Patient List and Bulk Letters - MIPS and Medicaid Dashboard - Letter and Referrals - Intra-Office Messaging - Integrated Labs - Integrated Electronic Fax - Intake Forms - Imaging Orders and Result - Health Maintenance - Eprescribing - Ecqms and Quality Dashboards - ECPS - Coding Automation - Chronological Record With Search and Trended Data - Billing Report - Appointment Scheduling Membership & Cash Practices Custom Quote Available Value for money 3.4 (67) 3.4 Based on 67 reviews ## Integrations [ Tebra](https://www.capterra.com/p/129169/Tebra/)[ IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)[ rater8](https://www.capterra.com/p/177794/rater8/)[ PhraseExpander](https://www.capterra.com/p/157546/PhraseExpander/)[ Updox](https://www.capterra.com/p/147554/Updox/)[ TextExpander](https://www.capterra.com/p/180916/TextExpander/)[ VaxCare](https://www.capterra.com/p/199857/VaxCare/)[ Zentake](https://www.capterra.com/p/170525/Zentake/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (77) 3.3 Based on 77 reviews ## User reviews Overall rating 3.8 Based on 83 reviews Filter by rating Counts reflect reviews available in this feed. 5(37) 4(21) 3(7) 2(5) 1(13) Mentioned topic Recent reviews first, then most helpful RE Reviewer Office Manager Used the software for: 1-3 years ### "Keep looking" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 30, 2026 I don't think I'd ever choose Elation again. They don't care to help anyone they're contracted with. You have to send a help ticket anytime there is a problem or a question, and then it's weeks sometimes before you receive a response, if ever. Pros Simplicity. It is relatively easy to learn. Straight forward. But the simplicity also becomes a con, as it lacks some functionality. Cons Lack of support. Never being able to talk to a person whenever there was a problem. This is by far their biggest downfall, in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer MD and Owner Used the software for: 1-3 years ### "Stay far away " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 25, 2026 Not shocking but this is another EMR that is not created to help MDs. Sad as it is created by an MD. Pros The system itself is fine and works well. Has the same features as all good EMRs. No other positives Cons The customer service is the worst I have ever experienced. It is another EMR made by an MD but created to be predatory to small practices. Delayed responses, no actual solutions ever given. Also extremely expensive for what is provided Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dentist Used the software for: 1-3 years ### "Great healthcare software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2026 The overall experience with Elation has been great. I would not go back to paper after using this! I can access patient information easily to provide timely care. Pros This software has easy scheduling and communication between providers and patients. I also liked the format of writing up notes for patient encounters as well as the messaging system between provider and patients. Cons This software does have a learning curve but this is not unusual and the training sessions we had were adequate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 3-5 years ### "Broken Promises, Poor Support, and a Declining Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 12, 2026 Elation is really helpful and involved when selling you, and then the second you sign, it's a different company. Customer service is frequently unresponsive and they won't respond to even basic requests without upselling you (even just access to the API to build integrations, which during the sales process, they promised was a fundamental part of the core platform). They keep building crappy versions of other tools (like an AI scribe) and then refusing to allow you to integrate better versions, because they want you to pay for theirs. The core platform is essentially stagnant, while they focus on building new products to upsell you with (and force you into using). Reporting is also extremely limited (but they'll sell you their custom reporting!). Again, the worst part is that the system seems to be basically breaking down right now with extreme lag times, but they have done nothing to fix this now months-long problem. Our providers have been left out in the cold while on patient visits, unable to pull up the patient's chart, making them look unprepared and unprofessional. They are having to build in HOURS of extra time to prep, just to allow for load times. We recently alerted Elation that we were teminating our contract with them, and they have refused to provide any refund for the months we won't be using (on the annual contract they forced us into), are trying to charge us for basic data pulls, and are only allowing for 60 days of read access to the system after we move off, which is way less than standard (Athena gave us a year). I can't recommend against Elation enough. Pros We liked the logical, easy to read timeline view in the patient chart, and the fact that they told us they were easy to integrate with. Cons Elation is focused on upselling, not making their core product usable. In 3 years with them, they made minimal improvements to thier core product, and their adoption of AI was extremely limited and somehow old school. The worst part is we've been experiencing extreme latency (1 min + to load a page) for months now and Elation has done absolutely nothing to fix it, and wont make any concessions on the very high fees we're paying them to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christine H. Pilates transformation expert Used the software for: 1-3 years ### "Great for most things; limitations when it comes to IOS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 30, 2026 overall good, once I realized what was going amiss with document access for clients. Elation needs to get on the IOS bandwagon - a large segment of the population uses it as their sole means of internet access. Pros I like the ability to communicate privately and securely between multiple practitioners and clients. Cons Does not interface 100% with IOS, so when clients are using an iPad or an iPhone to interact, they cannot receive documents from their provider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer DR Used the software for: 3-5 years ### "Poor support, terrible customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 9, 2026 POOR support. No follow-up, no response to support emails I sent 17 days ago. I still have not even received an acknowledgement or response. It appears they are very understaffed based on response times Pros Ease of use-but that only helps when it works! It is very sluggish once your practice grows. Sometimes taking 20-30 seconds to load a pt chart Cons TERRIBLE customer service, no follow-up, no response to support emails. It appears they are very understaffed based on response timed and I am very concerned they are going out of business. So i would be very cautious about starting with them at this juncture Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Janet O. Clinical embryologist Used the software for: Less than 1 year ### "Best patient charting and management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2025 My overall experience with Elation has been fantastic. The platform has significantly improved our clinic's workflow and efficiency. Pros I love how user-friendly Elation is. The charting process is streamlined, and I can easily navigate through patient records. The customizable templates and workflows have saved me so much time, allowing me to focus more on patient care. The customer support team is also super responsive and helpful. Cons One thing I would like to see improved is the billing module. Sometimes, I have encountered minor glitches when generating claims, which can be frustrating. However, the support team has always been able to troubleshoot and resolve the issues quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 27, 2025 It was overall easy app that can be used in health practices. Decent app for charts and enough storages to use. Pros It is really easy to use and it is really easy to manage. It is a pretty decent basic medical chart with note storage and prescribing. Cons I would say customer service. It took so long time to get contact with the customer service when I need it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner, provider Used the software for: Less than 1 year ### "frustrating disappointment" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2025 This was the biggest mistake I have made as a business owner. Customer service is non existent and a complete joke Pros It felt easy and intuitive and the price felt nice. This was a too good to be true situation. Bait and switch. Look elsewhere. Cons clunky, repetitive, inconsistent, customer service is by email only, patients HATE the portal, messaging is all over the place. Onboarding was a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Receptionist Used the software for: I used a free trial ### "Simple and Reliable for Patient Management" 4.0 November 25, 2025 Overall, Elation is a reliable tool that helps save time with patient management, records, and billing. It has a small learning curve and is good value for money. A few areas can improve, but it’s a solid system for daily use. Pros Elation is easy to use and makes patient records and management simple. The layout is clean, and it doesn’t take long to learn. Billing is also smooth and organized. Cons Sometimes it can be slow, and a few features could be more flexible. Reports could also be easier to customize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147889/ElationHealth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Praxis EMR vs Elation](https://www.capterra.com/compare/29328-147889/Praxis-EMR-vs-ElationHealth)