# Elation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elation the right Electronic Medical Records solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147889/SharpSpring/reviews --- Elation 3.9 (79) [View alternatives](https://www.capterra.com/p/147889/ElationHealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Elation Ease of use 4.2 Customer Service 3.3 ## Pros and Cons in Reviews RW Ruobing W EngineerAlternative Dispute Resolution, 51 - 200 employeesUsed the software for: Less than 6 months. “The system also helps build your own dashboards, and add or hide components using page composer.“ August 22, 2025 TN Tamara N Founder and CEOMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “We prepped our team and patients for the change in EMR. When we finally went live we realized that we are unable to collect money for services the day that they are delivered, sell products, manage inventory, prescribe in house medication or simply print patient labels. When requesting help with these issues it took over 24 hours for a response.“ February 8, 2025 RW Ruobing W EngineerAlternative Dispute Resolution, 51 - 200 employeesUsed the software for: Less than 6 months. “It also comes with a few other features and functionalities to help with procurement, tools, and scheduled processes.“ August 22, 2025 NK Neeraj K DRHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It appears they are very understaffed based on response times“ January 28, 2026 YR Yatam R DeveloperComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “It has strong security ensures accurate documentation and helps maintain compliance“ August 17, 2025 MG Mark G Senior ParalegalLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “No Android app support leaves 42% of the US population out of the game - very sad, annoying and frustrating. “ May 31, 2025 Joy S PhysicianMedical Practice, Self-employedUsed the software for: More than 2 years. “I love that I don't have to think about a chart layout while I am charting as the layout is already set up and you only need to fill in the boxes.“ July 28, 2024 VH Vanessa H OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “This meant I had to pay a substantial ongoing fee just to mitigate a problem Elation itself caused by removing critical features that were in place when I signed up.“ November 7, 2024 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley T. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software, poor customer service" December 18, 2018 5.0 It’s a great software, initially had issues and were not very responsive but since then has been quite smooth and overall satisfied- and I’m hard to please. Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up. Overall cost justifies the ease of use and time saved for physician. Pros Ease of use, easily accessible Pt info on one screen, few bugs/glitches, user friendly- very good compared to multiple other EHR I’ve used Cons Have to pay for billing software in addition to elation fee, ZERO discount for mid level prescribing practitioners, Absolutely no way to co tact them except via email re: issues which is very frustrating and have maybe 1 times out of 10 actually gotten back to me within their designated timeframe to rectify an issue/problem. When signed up 4/2017 salesman told me would be rolling out online booking for established patients over the summer. 12/17 still haven’t heard anything about offering that option Review Source CM Catherine M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor Onboarding and Customer Service" June 24, 2024 4.0 Onboarding has been a nightmare. I have had Elation for three months now and they still have not built my charts. That was the only way I was going to move EMR's-was if I didn't have to build all my own charts again. I was not given correct instructions for data download/upload and it has caused a huge lag. I have had to pay to keep both my old and new EMR open so I can have access to my patient data. I am having to build my patient charts as I see patients so they are not blank. I had a very kind onboarding person and she was very communicative. However, I think they may not have trained her properly or the entire system is not setup well. I have been handed over to the tech team and told some type of "retention" team was going to help as well. Have not heard from them yet. Pros I like the fact that you can prescribe through SureScripts. Cons The lack of customer service. I have been handed off several times. Reason for choosing Elation Incoming and outgoing fax is integrated, they use SureScripts, and they would build all my existing charts. Switched from [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) AtlasMD- Only because there were a few too many workarounds concerning controlled scripts and faxing. Other than that, it was great. Best customer service around. Real people. Review Source JK Jenifer K. MD and CEO Medical Practice Used the software for: 2+ years ### "THEN AND NOW" March 12, 2025 2.0 I was initially thrilled, but now I am unhappy and looking for a different EMR. Pros Elation used to have excellent support, helpful staff who responded rapidly, and no hidden fees. I've been with them for ten years. Now that they have gained accolades, increased their notoriety, and added features, they have added costs for everything and increased their base fee, and the support staff is less than helpful. Cons If you live on the East Coast, you still cannot integrate with many systems, as they are a California-based company. Review Source MD Michelle D. Online Marketer Computer Software Used the software for: Less than 6 months ### "Med Review " April 30, 2025 5.0 My overall experience with Elation was getting to see it for all of Dignity and worth to make sure everything is completed as projected. Pros Solid performance; great overture method fot the Health Scientist Field of Expertise. Cons I couldn't even think of one abstraction to deflect against. Because of it being ao vetaatile within its nature . Review Source AY Audrey Y. Owner, Physician Hospital & Health Care Used the software for: 1-2 years ### "Elation EMR for our small physician practice was a bad experience" October 10, 2024 1.0 I agree with the other reviewers that customer service leaves much to be desired. Mine is a very small physician practice and I chose this as my first EMR because I thought it would be a good fit for small practices. This company is not interested in working with small businesses or trying to improve their product or pricing to fit the small practice experience. They actually seem to enjoy flexing their muscles to force you to do what works better for them. It was a very disheartening experience to say the least and I hope others can learn from my experience. There are plenty of good / better products elsewhere. Pros It is a decent basic medical chart with note storage and prescribing. Cons The layout is not very user friendly - you often cannot find key information at a glance and cannot flag important patient data points to be visible when you open the chart. Alternatives considered [Athena](https://www.capterra.com/p/155897/Athena/) Reason for choosing Elation It seemed like the best value for the money, but now with a year's experience it is no longer a good value for the money. Review Source SR Sylvia R. Owner Medical Practice Used the software for: Less than 6 months ### "Terrible Customer Service" August 30, 2024 1.0 EHR itself seems good, however without adequate customer support (beyond the onboarding period) I cannot recommend it. Pros The platform itself is intuitive and user friendly. Certainly there are some kinks and room for improvement in the interface itself, but overall good quality product. Cons Customer service and support is abysmal -- this is the primary reason for the 1 star review. Why is customer service experience is so poor in a product that has been out for so many years? Alternatives considered [Atlas.md](https://www.capterra.com/p/154404/Atlas-md/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Elation It is the EMR that most independent practices in my local community use. Review Source CF Carrie F. owner, provider Health, Wellness and Fitness Used the software for: 6-12 months ### "frustrating disappointment" July 15, 2025 1.0 This was the biggest mistake I have made as a business owner. Customer service is non existent and a complete joke Pros It felt easy and intuitive and the price felt nice. This was a too good to be true situation. Bait and switch. Look elsewhere. Cons clunky, repetitive, inconsistent, customer service is by email only, patients HATE the portal, messaging is all over the place. Onboarding was a nightmare. Review Source TN Tamara N. Founder and CEO Medical Practice Used the software for: Less than 6 months ### "DO NOT SIGN A CONTRACT WIHT ELATION HEALTH!" February 8, 2025 1.0 Not as advertised, terrible customer service, zero integrity. They appear to be legitimate but they will take your money and run. Pros I liked working with \[sensitive content hidden\] during onboarding. Every other part of my experience has been terrible. Cons DO NOT SIGN A CONTRACT WITH THIS POS COMPANY!!! I could not be more regrettable having given Elation Health my time and money. Elation Health has no interest in serving their customers with any type of integrity. I paid $9,264 in advance for 12 months for three providers to get $50 off per month per provider and save some money for my clinic. Sounded like a great deal with all that the system could do...except it doesn't. You have to also add on their integration partners at an additional charge. I shared the concerns below and many others with the Elation team. I requested a refund for the 11 months that we will not be using Elation. Response from manager \[sensitive content hidden\] : "Thank you for your response and for sharing your perspective. I understand your points and appreciate the time you’ve taken to explain them. However, after careful consideration, I want to clarify that our position remains unchanged. We are committed to upholding the terms and conditions outlined in the contract as it stands." One of my providers couldn't get her token working and the other provider was onboarding in 2 months. Neither of those providers even used the system for patient care. I spent weeks learning the Elation system through a testing portal and tens of hours going through the learning tools and training videos to try to understand how our clinic systems would be impacted. I felt really good about it at first. We prepped our team and patients for the change in EMR. When we finally went live we realized that we are unable to collect money for services the day that they are delivered, sell products, manage inventory, prescribe in house medication or simply print patient labels. When requesting help with these issues it took over 24 hours for a response. There is no phone number to call for help when it is impacting patient care. Email responses were canned and condescending. (I can see how it might be frustrating that you are unable to collect payment for services rendered. Can you please tell me more about how this impacts the user experience? or Regarding the label printing request outside of the lab workflow—this is a common feature request. Could you please share more about what you’re using labels for?) In the end, we attempted to use this platform for TWO DAYS before we gave up, knowing that we would be both bleeding and chasing revenues if we remained with Elation. Take my word for it, there are FAR better options out there. Review Source EK Ed K. Owner, NP Hospital & Health Care Used the software for: 2+ years ### "I deeply regret going with Elation" May 28, 2025 1.0 Pros I would not recommend going with elation. They got so many bad reviews that they took down their Google My Business Profile. Cons Read the reviews, customer service sucks, product does not deliver, the Note Assist is aweful, I regret having used their product ever Review Source MG Mark G. Senior Paralegal Law Practice Used the software for: 1-2 years ### "Ano Android App Support Says It All" May 31, 2025 3.0 Meh. Dissapointed that my doctor chose a service without Android support. I am already paying him concierge fees - the fact the software won't work on my phone is frustrating. Pros Simple interface online, keeps all my data in one place. Easy to book appointments. Easy to use email. Cons No Android app support leaves 42% of the US population out of the game - very sad, annoying and frustrating. Can't look up or share anything while at doctor appointments. Review Source ES Emily S. Manager Farming Used the software for: I used a free trial ### "Assistant Manager" October 9, 2025 4.0 My overall experience is that this was a good application but needs improvement and easier avenues to work through Pros I like the fact that you got your value for your money and there is security due to patient records. Cons There are several reasons why I did not like this. I felt like it was hard to navigate through and it was a learning curve Review Source VR Verified Reviewer President Medical Practice Used the software for: 1-2 years ### "Easy and simple but not very powerful or robust" April 1, 2021 3.0 Underwhelmed, overcharged. Switching to Cerbo or maybe AtlasMD or Akute Health Pros It's true you can figure it out in an hour or less. Very simple. Cons It's very simple. You can't customize anything at all about the look or layout of the information. Don't like the order in which information is displayed on the left side of the screen? Get used to it. Want to send a fax? You can, you just have to call it a referral, no matter what. So you if you want to fax something that isn't about a particular patient, you have to a create a fake patient called Mister Fax or whatever you like and then go into that chart and refer Mister Fax to whatever fax number you wanted, upload the file you wanted to fax into Mister Fax's chart, and attach that to the referral. Just as an example. So yeah, you can "fax out" as they say in their marketing. Also missing some obvious functionality. For example, when you're in the patients chart it says when any upcoming appointments are, in blue like it's a link. If they don't have an upcoming appointment, it says no upcoming appointment, and it's still in blue like it's a link. But it isn't! Wouldn't be obvious to make it so that you can click on that and schedule an appointment? So you tell support your brilliant/obvious idea and they say they'll put in a queue of upgrades to consider and it never happens. I also don't like that the price went up from $275 to $350 a month with absolutely zero improvements in the product. Then they got a bunch of Series C financing and guess what? Still, nothing is improved. Review Source CL Cristen L. Surgeon Medical Practice Used the software for: 2+ years ### "Elation is intuitive to use" March 7, 2022 5.0 Overall it has been good. Customer Support answers quickly, but honestly we have not needed much customer support. Pros Overall it's very easy to learn and teach new staff. Most staff members can be up and running with 1 hour of training or less. There are not a lot of screens, which makes it easy to find things. Honestly, it's easier to find items than in a paper chart. Templates are easy to create. We have used the patient forms templates to use for new patient paperwork, helping us minimize data entry. Cons As a surgeon, some of my schedule happens at the hospital. There is no way to create surgery slots that don't also send appointment reminders to patients, so it must be entered as a "meeting" and it doesn't link to the patient account. I have asked for a fix for 2.5 years, but it appears to be low on the list of upgrades. Review Source WM William M. MD Health, Wellness and Fitness Used the software for: 2+ years ### "This Ehr system has everything you need to run your practice and is kept up to date ." June 6, 2022 5.0 When Soapware stopped this EHR is better , more up to date , great support , easy to use and good value for your money Pros prescription of medications including scheduled medication , so easy to use and up to date all the time. Telemedicine which is a new feature and very easy to use and has great video . If there is issue with the software , it is quickly addressed . Cons I Cant think at this moment issue with this software. Reason for choosing Elation athenhealth was too expensive , I found it to be better for a large practice with many physician, Elation is great for solo person Review Source RV Ron V. founder, physician Health, Wellness and Fitness Used the software for: 1-2 years ### "DPC documentation" March 18, 2022 5.0 I have had an excellent experience using Elation Health EMR. The connection to patients via passport or video visits has been easy to create. The time spent looking at the screen with patients has decreased over time as finding information is certainly much easier and more organized. Pros This software is pretty intuitive and runs right out of the box. there is some customization that can be done that can be deployed very easily. Cons There should be a few options to create customizable macros that can assist with speeding documentation. Review Source LB Laura B. physician owner Medical Practice Used the software for: 6-12 months ### "Data Migration Team Is Terrible" December 8, 2020 3.0 Terrible customer service and no one takes responsibility. I addressed my concerns with leadership at Elation and this accomplished nothing. Pros I like the ability to set reminders and track follow up. Cons I have lost so much data from my previous EHR that I never would have switched. The data migration team told me on several occasions that data could not be used or mapped into the charts. I hired an independent analyst who had to explain to their team how to map the data for migration. The third component of our data migration included all of patient medication, allergies, and history. Elation's migration team insisted this could not be done. The independent analyst recognized that it would be a lot of work and take a time investment, which is why Elation's team did not migrate the data. Additionally, during the minimal data migration they did do, Elation's team managed to miss every single deadline by weeks to months. We were told countless times that something would be done by a certain day or that we would receive a status update by the end of the day. My staff made repeated calls with no response. Review Source MEM M. Ellen M. Surgeon and medical director Hospital & Health Care Used the software for: 2+ years ### "They "get" us! " September 23, 2017 5.0 Pros Ease of setup and use, and great for the frugal MD. We have adapted it to our general surgery practice and have used it for 3 years. Our billing service logs on and "harvests" our charges each week. The chart check system makes followup easy. Adaptable templates. Easy compliance, with help from the company if you want it. We have seen several practices fold or have to sell to a local foundation after spending a million dollars on a system that is too big. Cons Can't delete obsolete tags. Can't put in a short introductory phrase, like phonetic pronunciation of a last name at top--has to go in tags and stays forever. We are a referral practice rather than a primary care practice, so I wish I could list the referring clinician closer to the top. I wish we could name our own report headers. But really, these are minor compared to the value for the money. Review Source DA Dr A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fair EMR for small practice; however good luck trying to get your data exported once you discontinue" July 13, 2021 2.0 I'm absolutely disgusted at how once discontinuing my service it is an IMPOSSIBLE TASK getting my data exported with absolutely no assistance from customer service. I have been trying to deal with this problem since early May and it is now July 13. Incredibly frustrating and I would not recommend this product to other physicians. Pros Installation fairly easy and had decent integration with Spruce and Hint software for direct pay practice Cons Clunky user interface, not physician-friendly, hard to send large volume orders without many keystrokes/order entries, cannot send multiple letters/documents simultaneously to others Review Source RF Ryne F. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Elation is my go-to EMR" October 24, 2019 5.0 My overall experience with Elation is very positive. It is my favorite EMR yet. Pros Elation works great. In our multidisciplinary medical setting, elation allows us to easily collaborate on patient care across many different disciplines. Cons My least favorite aspect of elation is how the referral system is a bit clunky. Our company has adapted to this clunkiness, but the software could improve in this area. Review Source DL Dorothy L. Doctor Medical Practice Used the software for: 6-12 months ### "Very happy with Elation" May 9, 2016 4.5 Pros Simple interface. Easy to use. Not cluttered. Charts appear clean. Cons Would like to customize views- particularly the order in a patient's chart of medications, past medical history, problem list, social history. We should be able to change the order as we prefer. We should also be able to customize the physical exam categories (such as Gen, eyes, resp, cvs). Some of these categories are incorrectly named (MSS, NS). Would like to be able to fax prescriptions for controlled substances that do not read "electronically signed by" at the bottom. Would like to be able to customize per physician the message (including phone number) that patients get sent for automatic appointment reminders. We have 3 physicians in the practice with 3 different phone numbers but we are only permitted to show 1 phone number in the automated reminder. We were told that Elation had much experience working with Quest labs but there were no lab codes that are pre-populated. This all needed to be entered manually. There is no way to delete tags or user-entered lab orders. We should be able to delete in case of errors. Review Source JS John S. Physician Medical Practice Used the software for: 6-12 months ### "Fantastic Product!" November 26, 2018 5.0 Pros We tried out two other EMRs before using Elation. Elation has been orders of magnitude better than the others. It's intuitive, easy to learn, the patient portal works well, and importantly our revenue jumped 30% after we started using it. I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service. Can't recommend it highly enough! Cons The product has been great. As I said, I'm thrilled with what it does for us in terms of record keeping, scheduling, patient communication, and inter-office communication. There's nothing I've been disappointed with. Review Source JS John S. Physician Higher Education Used the software for: Less than 6 months ### "Outstanding EMR!" November 27, 2018 5.0 Pros We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive. Our whole staff was using it easily within a day of purchasing it, and after one month of using it our revenue grew by 30%. They've been outstanding to work with during the onboarding process and have been extremely receptive and available when we have questions. I've recommended Elation to everyone I know who's looking for an EMR and I can't overstate how delighted I am with their product and their service. Cons There are no major issues with Elation at all. We've been more than delighted in the three months we've been using them. Review Source CB Chris B. Physician Medical Practice Used the software for: 6-12 months ### "Small Private Practice" July 18, 2019 5.0 Wonderful overall experience with Elation Pros The ease of use. I can view almost everything I would ever need to see, all on one page. Easy and efficient to do notes, especially follow up visits. Cons It doesn’t interface with Labs (Labcorp, Sonora, etc) and no billing software available Review Source GY Grace Y. MD Used the software for: ### "Most intuitive, well-designed EMR I've ever used" May 5, 2016 5.0 Go visit a practice using Elation (and compare to others using different EMR's). Ask users if they like their EMR. I haven't met a single Elation user who does not love their EMR, while it's RARE for me to find a user of any other EMR system who even remotely likes their EMR. Unfortunately, with our practice joining a larger organization, we were forced to change systems and are three weeks deep into the new system (which is the biggest one in the industry and although powerful, clearly not created by physicians or intuitive by any means). Switching to Elation required absolutely no downtime (hard to believe), and there are so many aspects of the EMR that are incredibly well thought out (the search functionality, web-based, easy templates, chronological timeline, patient portal, etc, etc - may be present in other EMR's but definitely not as well designed for the end user). I have used three other EMR's (Misys, eClinicalWorks, Epic), and Elation is hands down the easiest to use. Review Source RQ Rubencio Q. Doctor Medical Practice Used the software for: 6-12 months ### "Makes Documentation ALMOST fun" May 10, 2016 4.5 Pros Software is easy to use and cloud based. Elation staff has been very supportive. Price is very reasonable. Cons Which the Practice management software and reports were more detailed and more extensive. Review Source Similar Products Featured