# DGL Practice Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DGL Practice Manager the right Medical Practice Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147891/Pipedrive/reviews --- DGL Practice Manager 2.1 (9) [View alternatives](https://www.capterra.com/p/147891/DGL-Practice-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DGL Practice Manager Ease of use 2.3 Customer Service 2.3 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BG Benjamin G. Private Practice Administrator Medical Practice Used the software for: 6-12 months ### "Very Comprehensive, But Outdated and Clunky" April 2, 2024 4.0 Positive as it allows one to do all they need, with more advanced features such as automatic shortfalls and multiple-payments. However, it's outdated design and overall clunkiness makes it more of a chore to use over more modern systems. Pros It has everything we need as medical billing company: comprehensive reports, solid invoicing tools, EDI functions and patient look-up. Each feature itself is easy to use and consistent. Cons Design and layout is outdated. While it has all the tools, they are often tedious to get through and not placed in intuitive areas. Things such as amending invoices are tedious to do as it requires multiple steps and memorising data just to access the invoice to edit it. Review Source OM Onsy M. Consultant Gynaecologist Hospital & Health Care Used the software for: 2+ years ### "Good software BUT less than honest company in financial dealings. Beware!" March 20, 2019 4.0 I recommend the software but beware of the company's financial integrity when it comes to dealing with its clients Pros The software is more than good. I have been using it for over 20 years Cons The owner company, since the ownership changed hands, has had nothing on their minds but collecting money from users. They have been withdrawing money out of my bank account without my permission for months. They refuse to stop or refund. This behaviour is nothing less than dishonest Review Source JH Joseph H. partner Medical Practice Used the software for: 2+ years ### "Treat DGL like the plague-AVOID" November 28, 2024 1.0 Horrific. Support non existent Ask for some tweaking to software for supporting our work-UNABLE to Fault messages never corrected ever Pros reasonable price syncs well to lab for incoming results Cons No update to software over 8 years! Poor support-often wait on phone for a LONG time Some tech support are really clueless. Some new consent software installed around Covid-still not operational Reason for choosing DGL Practice Manager I do not want to comment on this as it is irrelevant Switched from [PPS-IT](https://www.capterra.com/p/188578/PPS-IT/) not efficient and expensive.I do not want to have to say more Review Source AQ Asjid Q. Consultant in Diabetes and Endocrinology Medical Practice Used the software for: 2+ years ### "Overcharged for a poor product that is forever malfunctioning in new and surprising ways" October 14, 2023 1.0 Pros I can access DGL (when working) in different places. It generates letters in your designed letter head. Cons Unreliability. More times than not, it malfunctions. Sometimes won't open. Sometimes it can't open word. Sometimes it opens, but cannot access patient database, etc. Every so often a new problem other than the usual ones appears. DGL charge for every invoice you submit to an insurer. I understand that they charge an extortionate amount of money for your data, if you want to leave. Forcing people to stay. I would encourage all medical practitioners to stay away from this product. The support staff are exceptionally helpful and polite. But when the ethos of the company is so poor, contact with the support staff does little to alleviate the disappointment. Review Source OH Oliver H. consultant Medical Practice Used the software for: 2+ years ### "Avoid this outdated software" December 15, 2020 1.0 never really liked the software or the attitude of the company Pros of course they were efficient and helpful at initial set up....... Cons slow difficult and slow to access remotely doesnt work well on ios systems clunky and difficult to adapt templates frequent freezes and outages company came up with a rip off solution for encrypting letters which basically involved using egress and charging double the rate of publicly available egress subscription integrates badly with email and runs like a computer within a computer there is a hidden cost of approx £300 per fob per 3 years for the cloud security swab when you want to extract data from it, there is a difficulty with removing scanned documents which seems to be very difficult to fix Review Source JS Jon S. consultant cardiologist Health, Wellness and Fitness Used the software for: 2+ years ### "poor outdated software in dire need of an upgrade" December 19, 2017 2.0 Pros has basic functionality including healthcode billing, to do list, patient summary and letter template generation with full accounting package. Cons Very outdated UI - controls all in different places on different screens No mobile option Cumersome log in process Poor patient summary No voice recognition integration Very expensive for an outdated solution Poor customer support No interest in improving user experience as large user base 'who have used it for a long time and are happy with it' - resting on their laurels in my book. Review Source CB Cristina B. Consultant Medical Practice Used the software for: 6-12 months ### "Disorganised customer support" August 8, 2023 3.0 Not great. I am looking for a more up to date practice manager with efficient customer support. Pros technical guys are competent and efficient Cons I have waited on the line twice for over 15 minutes to speak to a technical advisor. Both times I was eventually connected to an automated service that offered me the option to stay on the line for support and when I selected this, the line went dead. If there was no one available or it was too late in the day, I would have expected to have a message explaining this clearly. It looks disorganised. Review Source Renatta G. Intern Law Practice Used the software for: Less than 6 months ### "File management software" September 18, 2018 2.0 Pros This software allowed my colleagues and me to save and exchange files for matters we were working on. Cons The naming of files was not easily sorted, so documents could be hard to find. Review Source GS Ge S. consultant Medical Practice Used the software for: Less than 6 months ### "Avoid" January 13, 2023 1.0 Pros none. no redeeming features. avoid this company and this software. Cons terrible IT support and v poor customer service Review Source Similar Products Featured