Who Uses This Software?

TrackerRMS is the perfect software partner to any recruitment, consulting or in house staffing business in the professional services market.


Average Ratings

97 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TrackerRMS
  • www.tracker-rms.com
  • Founded 2005
  • United States

About TrackerRMS

TrackerRMS is a fully integrated Recruitment and Sales CRM system for all staffing and consulting businesses. As a leader in the recruitment software space, TrackerRMS delivers an all-inclusive user experience at a competitive flat rate that includes a supported implementation and ongoing support. In addition to regular feature updates and enhancements based on client feedback and requests, TrackerRMS integrates seamlessly with several industry partners to improve your business workflow.


TrackerRMS Features

  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • CRM
  • Internal HR
  • Interview Management
  • Job Posting
  • Lead & Sales Management
  • Payroll Management
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

TrackerRMS Reviews Recently Reviewed!

An excellent start.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: From Sales and Marketing to Applicant tracking and recruiting TrackerRMS does all of the functions that are required.

Pros: TrackerRMS combines all of the components that I need to operate a successful staffing agency. From tracking the sales and marketing to the applicant tracking and placement.

Cons: The tracking on the financial end is very complex and difficult to set up so gauging profit and loss is cumbersome.

Great RMS

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great customer service--responsiveness If you need a system that can be easily customized to your needs-this is it Workflows are easy to build around our day to day processes.

Pros: I like the custom fields and ability to modify to meet our specific needs. Reasonably priced. Great customer service responsiveness.

Cons: Like to be able to sync payroll data directly to Payroll system and our Accounting system would be ideal.

Great so far..

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The resume parsing and robust searching capabilities are great. It will definitely help us hone in on relevant candidates. Phenomenal customer service!

Cons: The candidate lists can take quite some time to navigate. I would prefer a sort & filter option based on specific text rather than ascending.

Reached out to our CSM as we are getting close to creating out own website. She is great on sharing us the needed info we needed to get jobs posted to our site.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Drag and Drop multiple resumes feature. Also adding candidates to tracker via the email add-in.

Cons: Easier search tools that bring up candidates and rate your match based on requirements. Ex) right now the best way to do that seems to be from a job posting and not the candidate page. Also, we can't find the feature to fwd a candidate information to another co worker from tracker.

Impressive

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Get in all your questions on the front end to avoid any fees. You can watch certain tutorial videos on YouTube in advance of purchasing this system (when reviewing products).

Pros: I like that you can add contacts via LinkedIn. In addition you can rank and shortlist your candidates throughout the process.

Cons: There are limitation to having the Academy version such as less customer support (you have to submit tickets). There are video tutorials and additional assistance for a fee (I believe it is $90 per hour). In addition you cannot have the Academy version if you have more 4 licenses.

Outstanding Customer Service

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you for making my experience with Tracker so positive.

Pros: Support team is available and ready to help when needed. They make it easy to use the system to benefit your business needs. Customizing capabilities.

This software has been a huge improvement for us.

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall we are really happy with Tracker. We are still new to it and figuring out certain features but we feel it has been a huge improvement from what we had.

Pros: Candidate tracking and searching are easy. I also really like the templates which are easy to build and use.

Cons: The calendar isn't as robust as we'd like. We are used to color coding different types of meetings and it enters the meeting several times in the candidates' history if you link more than one internal employee to the same appointment.

I chose the academy package.

Jun 22, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The people at Tracker-RMS were great to work with.

Pros: Plenty of features. I chose this product primarily because it offered an applicant tracking system, customer relationship management tool, it provided a time system for billing customers and it worked with quickbooks.

Cons: The academy package comes with no tech support. I had several developers trying to help me so I could post multiple jobs however to no success. If you choose the academy package make sure you have the right tech support otherwise you have a great tool but you are unable to use it. Ultimately this is the reason I cancelled my subscription.

Time sheets feature

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We use an Employee Login button on our web page that is superb! Candidates easily link to the Tracker site to open a time sheet. Great!

Pros: Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons: Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

Very happy with Tracker RMS

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

Cons: I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.

Focused on what Customers need

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is impressive that in a host of options in the ATS world, that customization does not need to break the bank, because the product comes out of the box with the intuitive feel you want and easy customization that ATS knowledgeable clients desire. The flow of the system is easy, not crowded, and not restricted in your ability to make the product feel like you engineered it from the get go. Customer Service is 100% driven by the desire to make your experience feel appreciated in your technology needs, desires, and concerns.

Cons: Mobile application is easy to use, however continual enhancements will allow for full utilization in the fast paced world of "on the go" staffing professionals while in the field.

Overall: Our ability to track, manage, and deploy our efforts in an organized and structured manner has allowed our firm to get moving much faster than anticipated in support of our clientele. Integration with Outlook/Exchange is simple and the collaborative views of the system within the team make it a must have for those that desire an ATS that brings a CRM designed for the staffing and recruiting industry.

An intuitive flexible database

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Tracker are so great to work with - friendly and patience in abundance! Highly recommend the move to their system.

Pros: We are loving this product. It is easy to customise and very intuitive. It has so much flexibility to make it compatible with your company. The customer support is superb and reactive when we need it.

Cons: Like any database, you have to invest the time to get everyone on board - when you are busy, it's easy to default to known practices rather than persevere with a new system. However, it's worth it!

Great functionality and reasonably priced

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Huge amount of flexibility with what information to show/hide from different system users - streamlining many of the everyday processes that recruiters, admin staff and BD reps have to complete. There are some great reporting tools to help managers keep track of KPIs - again, flexibility here far exceeds many of the competitors in the market. Although the company is small, they are very attentive to our needs, and did a great job of importing the data from our previous CRM.

Cons: Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

Excellent ATS with all the bells and whistles AND yes, excellent customer services too!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: web-scrapping resumes, reporting, clean and easy to use UI, publishing jobs, and outlook integration

Cons: Building reports is complex but once they are built they are great and easy to edit.

Overall: Starting with the data migration, I knew we made the right decision. The team at Tracker worked closely with us to ensure everything moved and that everything mapped into the correct places. Tracker offers all the items we were looking for, Web-scrapping, clean and easy to use UI, bulk mail capability, and easy and convenient outlook integration. We also wanted to make sure we had a strong support team to work with us...the software and the people at Tracker are great!

Recommendations to other buyers: buy it!

TrackerRMS has all the bells and whistles at a great price

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use with a feel and look of new technology vs other recruiting databases that feel and look like old school databases. Excellent customer service every time I have called or emailed the sales or support team! We have been using TrackerRMS for 6 months and learning new and cool features every day that are other database did not have.

New User Review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, I'm about to do everything I need in Tracker without having to spend extra time saving notes, emails, etc.

Cons: I wish the drag and drop worked

Overall: I'm still learning the system and all the features but so far TrackerRMS has blown me away. We used another product before but it was not this user friend.

Recommendations to other buyers: not at this time

Software quality review

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is very simple and user friendly and is a great quality product.

Pros: User friendly

Excellent

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is the best software I've used. Very easy to use.

Pros: Gonuguntla

Cons: pixel_pundit@yahoo.com

Great product

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use to track my employees. It comes really handy

Pros: The ease of use

Cons: Cost

ATC

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It was easy to keep track of candidates using tracker.

Pros: Good to keep track of candidates

Director of Strategic Accounts and Operations

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use...very intuitive. TrackerRMS is a one stop shop so that you can use as a CRM and ATS.

Cons: The outlook plugin drops every couple of days. You have to go in and re-add from time to time.

Recommendations to other buyers: Great tool for any size company. I would highly recommend this program.

Stuart White Review

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing capabilities made simple. The product support is superb unlike most of the other major vendors

Cons: This is a tough one. Other than the report module needing to be easier to create that's it!

Recommendations to other buyers: Beats most vendors hands down. Great functionality, great price great team supporting it!

We have been using tracker RMS for just over 3 years.

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is highly intuitive, easy to use and yet seems to have an option/capability to cover almost all eventualities. The support is excellent, nothing is too much trouble and we enjoy knowing the Tracker team rather than working with a large/faceless corporation.

Cons: i really like the product, a slight observation is that tracker appears to be more tiered towards in-country recruitment in terms of how it interacts/doesn't interact with currency exchanges etc.

Recommendations to other buyers: This may seem obvious but any system is only as good as the user, we were highly guilty of not learning the system properly and it is only in more recent times we have realised it's potential by simply using it correctly.

Couldn't be happier!

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The list is quite long, but specifically , we like the personalized customer service and support we receive from Tracker and their employees. They are very willing to work with us on new ideas and projects and always looking to improve their product.

Cons: Can't think of any negatives. Any software is difficult to implement based on users technical expertise. Sometime there are many ways to do different things in Tracker and this can be difficult, but as mentioned Tracker is there to support you every step of the way.

Recommendations to other buyers: In looking into new softwares, we have found it is rare to get the type of personalized customer service we received with Tracker. Not only did the CEO himself help us through out integration and implementation, but we are still ( even with in the last hour) receiving support from their Implementation Manager and our Client Manager. Thank you Tracker ! We adore you!

Great ATS tool that has enabled us to do great reporting!

Aug 02, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting capabilities Flow of working within a job rather than just looking at candidate records

Cons: Cannot open multiples "instances" of the tool. Going back and forth within "lists" is sometimes cumbersome

Recommendations to other buyers: Realize it will take a few months to get truly "up and running" on everything. Take small steps.

The product is easy to use, configurable and Cloud accessible.

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
Tracker meets and exceeds our top 3 requirements for an RMS/CRM - Functionality, customer service and a price tag that is easy on the budget.
Need we say more...

TrackerRMS an upgrade from my previous software

May 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: My favorite feature is the shortlist which makes it easy to go back to candidates and match them accordingly. My recently viewed tab and to do list make it easy for me to stay on track and remember my conversations for the day.

Cons: My least favorite aspect of this software would be the amount of times you need to track your interviews, it can be rather repetitive checking off multiple functions for it to track properly in the system.

Recommendations to other buyers: Give this software a try if you would like an easier way to go about organizing your candidates. Once you get the hang of how to track interviews it should be a breeze.

Tracker RMS - a fantastic end to end recruitment solution

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

Cons: 1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice.

Recommendations to other buyers: 1 Make sure if you are doing Data Migration that you do your due diligence into what is involved. Many vendors we looked at did not go through this as TrackerRMS did. I knew what was involved and understand what was being migrated from Maxhire. 2. Decide if you want a basic system or a system to go from sales though to onboarding. There are lots of the market and not many offer the end to end process that we needed. 3. Find out what the vendors support is like. Is it a one to one Account Management relationship or is it help files only. Make sure you are comfortable with what is on offer.

Tracker RMS Review

Jan 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

Cons: As with most transitions, the data mapping is not quite perfect.

Recommendations to other buyers: Review the customized fields and reporting fields.

Solid ATS system with great customer support and customization tools!

Jan 26, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Depending on how good your internet is, this will determine how much you will enjoy Tracker. It really helps organize contact and client information. Best part by far is the customer service and how much support they have, they are extremely friendly and knowledgeable.

Cons: Somethings to note are: I do not like the tab functions, no one here does. I understand the purpose, but why not integrate all the tabs into 1 page and when you scroll the tabs tell you where on the page you are? Another thing is the search function on the top right corner. It sucks. Typically you type in a word or phrase and you hit enter, right? Well with Tracker that doesn't do anything besides refresh the page. Why doesn't it take me to a list of results?

Recommendations to other buyers: It is a very solid ATS system that should be slightly more customizable for different companies with different needs.

Great onweb tool

Jan 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use, and very easy to access on the web. .

Cons: To many tabs, and does not work very well when it comes to general search option.

Recommendations to other buyers: take it easy and there will be a learning curve ...

So far, so good.

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customize able, cost effective, great support from the staff, our account rep has helped make our transition from our previous ATS much easier.

Cons: Could be challenging making the transition at first, but the training and webinars have been helpful

Recommendations to other buyers: Take input from everyone that will be using the system, everyone should be in on the demos before making a decision.

Used daily to keep track of business. It also facilitates communication & sharing with co-workers.

Oct 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Oracle and Salesforce previously and Tracker is much more user friendly. It truly feels like a tool instead of a "management" device. It was easy to make changes that our team requested and the learning curve is non-existent. The only con is that at times I have to click on a link twice because it brings me to the wrong screen the first time. Other than that, I can't think of any negatives. This has made documenting progress helpful, and less of a chore.

Great software with minimal learning curve

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is great and covers everything you could need it to and the customer support to modify and customize have been tremendous. It's a very robust system that covers everything needed from application through placement and everything from marketing and lead tracking to account management within the sales process.

User friendly, multi-faceted recruiting tool.

Sep 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: TrackerRMS does everything and need it to do, and does it well with a user friendly, customizable interface.

Excellent Customer Service! Great product overall.

Sep 28, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Great customer service, easy to navigate. You can make add features yourself vs waiting for the company administrator to make them for you. Good reporting features.

Cons: The system is created in the UK, so some of the language used currently is British English vs. American English. Needs to be modified to accommodate US clients as well as UK clients.

12 month Tracker Review

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've had Tracker for just under 12 months and the system has worked extremely well for us. Our main issue as a sourcing company was reporting and having the ATS has saved countless hours previously spent on generating Excel reports. Additionally, having Tracker as our database for resumes rather than using a storage service like Dropbox has helped us build a better candidate foundation.

Some of the navigation features are not as fluid as I would like, but part of that has also been learning the system, so it has become easier with use.

Taylor Dorton and team have all been easy to get a hold of when we have issues and more than willing to schedule time for us to do additional training .

Very intuitive and easy to use!

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We were ATS newbies, so we needed an ATS/CRM that would would be intuitive and easy to use. Not having any experience prior with a recruiting ATS platform, this was the answer. It has an easy interface and has so many features that I'm sure we're just touching the surface of it's capabilities. There's more for us to learn having only been using this product for 4 months, but I would not only decide to go with Tracker again for it's use and service, but I would recommend it. The feature that stuck out best to me when deciding is the invoicing capabilities as along with it's CRM functionality unlike most ATS offerings out there. Good luck!

Good product at a reasonable price

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service has been fantastic throughout. Any questions that have arisen have been answered promptly and courteously. The product does most of what we need (our needs are considerably different from the average user), and Tracker is willing to listen to any future enhancement requests. If the users undergo proper training the software is easy to use. The biggest pro for our organization is the ability to use our internal e-mail servers for regular e-mail (bulk e-mail would still be sent via Tracker). This allows us to meet regulatory requirements regarding e-mail retention.

Tracker is rich in features, reasonably easy to use and reponsive to client requests/needs

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very rich in search features...a bit of a n extended learning curve for the technically challenged but repetition solves that. Staff is supportive and available to retrain as necessary. Adaptations to specific client needs is available.

Great Product + Great Service = WIN!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From day one our Account Manager Taylor Dorton showed us why TrackerRMS is more than a great product-- they are extremely customer focused and listen to their customer's needs. Constant support from Taylor from day one and his willingness to listen, understand and react to our business issues is one of TrackerRMS¿s greatest strengths. Taylor's is proactive and committed to creating solutions for our issues. If asked to assist with a problem, he will dig deeper, ask questions, uncover additional issues and will come up with a solution for us.
Since implementing Tracker 9 months ago we have significantly improved Tal Healthcare's recruiting, eliminating our reliance on manual efforts and make the overall process much more manageable.

Tracker implementation in progress

Sep 28, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the interface and many of the search features of this system. I LOVE how great customer service, David Alonso and our Rep Taylor are in accommodating our training and customization needs. There are however,some kinks in the program, but it seems as though they are being worked out.

Great software!

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackerRMS has allowed us to begin moving out of the 'paper age'. Information is easily tracked and shared among our teams. TrackerRMS has provided great customer service and helped us with every question we have had.

The service is not good well don't take me wrong it is "EXCELLENT"

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackerRMS came as a shock to me when we implemented it in our organization. Who will fill the data more of a clerical job is what we felt. But I was absolutely wrong after the team started using it and understood the features.

It made our life so easy. None of the followup were missed which are extremely important for new business development. Irrespective of the Agent on the account the agents are able to get the entire story behind the account. It did not only help our BD team to be more focused and productive but also gave the management a real time insight into each individual performance by its reporting tool. It proved beneficial not only for our New Business team but has helped improve our delivery (recruiters) performance to a great extent.

Great Investment!

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tracker is well designed and easy to use. Using it has helped our team be better organized and saved us hours & hours preparing manual reports. The Tracker team has been terrific to work with and helped us customize the product to fit our unique needs. Worth every penny!

User Friendly

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is extremely user friendly. It was easy to learn and is very easy to use. If we ever have a question or issue the team at Tracker always replies quickly. I highly recommend this software.

Excellent CRM Software

Sep 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tracker RMS is user friendly, has a lot of useful tools and is an asset to any recruiter.

Easy to use - intuitive

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My team and I are very pleased with Tracker-RMS's functionality and ease of use. If you are a recruiting firm looking for a fully integrated client/candidate/job ATS system, consider Tracker.

Love Tracker!

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with integrating TrackerRMS into our 13 person recruiting firm has been really great. We came from a system called Big Biller, which is a very simple job, candidate and contact tracking system. It was sufficient for a time, but we were beginning to out grow it's capabilities.
In our research process, we fully investigated 6 applicant tracking systems. Of them all, we determined TrackerRMS to have the best solution for our team. We spent a lot of time reading reviews and talking to users of each system. Overall, we heard loud and clear that TrackerRMS had the best customer service. Our experience with their customer service has been exceptional. We ask questions about how to do things, or where to find things, and they answer within 24 hours, sometimes faster.
This system has really enhanced our ability to keep track of our candidates, clients and contacts in general. Just about all of our processes are now faster. We also have unbelievable reporting capability now. All of the things that we kept track of manually, are now easily tracked and quickly reported on with the click of a button. The screens and the overall look of the system are very user friendly.
As a company, I think we would all agree that we would wholeheartedly recommend TrackerRMS.

Great user friendly software

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a user friendly system that would have the complexity to manage our sales and recruiting process with minimal customization. Tracker RMS was our choice and 6 months later we are still extremely happy with the product and its ease of use. The technical team at TrackerRMS are very knowledgeable and are available when needed

If you are looking for a great system to handle your sales and recruiting efforts, TrackerRMS is it

Helps get the job done!

Sep 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ability to link jobs and candidates activities allowing you to review over requisitions that were months ago.

Cons: There are some glitches within the system that can be worked out in due time.

Recommendations to other buyers: This is probably one of the best softwares out there. I wouldn't want to use another one.

We us Tracker to keep records of all inbound & outbound communication

Sep 09, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Product is very intuitive and requires little training.

Cons: Recording phone calls can be a bit tedious. Also the recording of emails is some time a little difficult to track and are assigned under the wrong profile.

Recommendations to other buyers: Make sure to be detailed with the information you put in.

TrackerRMS does the job but in a lot of steps.

Sep 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: TrackerRMS does a great job of tracking candidates and jobs. It also does a great job of showing all activities that the candidate has done and what jobs they have been submitted to as well.

Cons: I personally feel like there are extra steps that are involved that make the process tedious at times. In addition, I wish that there was a way you could easily see all the activities of a person when you are their job profile rather than having to go outside of the job and looking for past activities. I also find it frustrating that sometimes Tracker reverts back and doesnt always update itself.

Recommendations to other buyers: Make sure that you know what you are looking for in a product and how you are going to use it. The software is a good product for us because we have multiple facets that allows us to use it. I would also make sure to give it a test run and customize it to your companies liking. I do not believe that this product should be used as a out of the box product.

Why I think tracker is not only use full but a great product.

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.

Cons: I quite enjoy the entire product. However, if I could make a change, then I would allow for different backgrounds so that the users can determine more of the layout themselves. This feature would make a big difference in my opinion because people do not want to look at the same thing every single day.

Recommendations to other buyers: After using other software's, I found that the UI and the cohesiveness, of TrackerRMS, are two things that differentiated the product from others.

Tracker Streamlines our Business

Sep 09, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As a cloud based solution I have access to it on any device without having to install and maintain software.

Cons: Occasional software bugs provide a distraction. For example we began receiving an "out of space" notice and had to open a support ticket to get it resolved, during the period affected we were unable to upload docs.

Recommendations to other buyers: Compare it against other solutions but ensure that the ability to run completely from the cloud is a point of comparison.

Thumbs up for Tracker!

Aug 31, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It tracks our activity well and has the ability to function with our phone system.

Cons: There are still some bugs being worked out, but the updates are frequent. They are minor issues.

Recommendations to other buyers: Be sure that you will get use out of each aspect of the system. Will you use it strictly for resume and applicant tracking? Will you track time sheets? Does it interact with other software you already have?

The Bid Team review of TrackerRMS CRM

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is easy to use. Can be configured to each individual and for each activity. Cloud solution means that we have access to it anywhere we want. Staff are always helpful for product information or help.

Cons: Nothing the recent product update resolved any niggles that we had.

Recommendations to other buyers: Give it a go and compare the flexibility with other products.

Solid, user-friendly product

Apr 08, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the layout - very easy to read and user friendly. Just need to get better at navigating it and realizing all its potential.

Cons: It can be a little difficult figuring out at first. I have enjoyed the training and webinars, but without those, it can be hard to figure out on your own when getting started.

Recommendations to other buyers: Ensure that it provides all your top needs/wants when selecting an internal CRM.

Enjoy the ease of a multi-functional CRM with Tracker

Apr 08, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being able to have one screen up for most tasks throughout the day has been really convenient. I still have social media sites up on another screen, but everything else is accessible in Tracker. I can search for candidates through a saved job, email potential candidates and clients, share notes with coworkers, and even track marketing campaigns.

Cons: Nothing! It is great for handling everything we need.

Recommendations to other buyers: You have to evaluate what your company requires and how this software or other CRMs can assist you. If you are ready to build an online database of all documents, clients, and candidates for the entire team to access at any time...Tracker is an excellent program to save time switching between screens.

Highly recommed TrackerRMS!

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting.

Cons: I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.

Recommendations to other buyers: It is imperative to do your research and evaluate as many applications that meet your firm's needs. You should start to identify requirements for your Applicant Tracking System. To keep this manageable, you need to identify essential "must haves" in order to eliminate unqualified vendors. The demos will quickly bring together strengths and weaknesses of the software and the company. We hold both TrackerRMS and the team behind the product in the highest regard and would have absolutely no hesitation in recommending them to any business that needed a CRM. TrackerRMS consistently surpasses our expectations.

Exceptional Product with Excellent Customer Service

Nov 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and functionality. Our customer offering is unique as we offer professional services as well as staffing. My biggest challenge was finding a platform that could support both offerings and tie everything together. I looked at over six systems before choosing Tracker. Tracker offered us end to end visibility into our business without using three disparate systems.

Cons: There are a couple things that appear a little basic and outdated, however, I know that new versions are to be released. I am excited to see what all they are changing as it can only get better.

Recommendations to other buyers: Think about what you need in a platform, then take a look at this system. You will find that it may not be big and fancy, but it offers functionality that others do not. Workflow can be built in that makes sense. You are not changing the process to fit the system, you are changing the system to meet your process. There are addins for email, a phone integration, accounting interfaces and much more. You feel like you are getting the big system without the price tag.

Great product, great support, very happy

Oct 23, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's an easy-to-use product. They have great support both by phone and email. There's been zero down time in the two years I have used the product. They're always looking to improve. I like the email marketing, and I intend to use the Text SMS service soon too.

Cons: There's not much, really, because the suggestions I have made have been addressed, and the product is always improving. The only issues I've experienced have been either user error (e.g., using the system incorrectly or minor glitches that have been quickly resolved).

Recommendations to other buyers: For the price you pay, its not only affordable, but the product is very good and easy to use.

TrackerRMS Extremely Responsive

Sep 18, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The vendor was extremely responsive throughout the initial engagement. Questions were quickly answered and any concerns addressed immediately.

Cons: The vendor was fairly new to the Canadian Market so there was some initial education that needed to take place on some of our processes.

Recommendations to other buyers: There are a large number of SaaS CRM vendors in the market. Most of them will deliver 80-90% of the same functionality. The differentiator is often the level of customer engagement. How responsive the company is to functional change requests, or for clarification on workflow logic should be a major consideration.

Our Voice has Finally Been Heard!

Sep 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you. Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction. It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System).

Cons: Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike.

Recommendations to other buyers: We left our big name ATS provider and couldn't be happier with TrackerRMS. Overall, TrackerRMS carries a strong, flexible platform, encompassing stellar elements into one-single unique tool. We couldn't be happier!

Preliminary experiences with Tracker RMS in recruitment

Sep 04, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: When I went looking for an ATS for my Recruiting business, it had to have a number of features to support my business. I was looking for the following items which Tracker provided: 1. A solid candidate management tool, including resume parsing, communications history, Outlook integration. 2. An integrated campaign tool 3. Website integration 4. An integrated timesheet/approval system 5. A web-based system, as I travel and wanted access. 6. An extensive help file with videos of how the product worked 7. A responsive ticketing system 8. A powerful template system to automate routine tasks

Cons: There are cases where the help files and the product do not match. This is a double-edged sword, as Tracker is bringing new functionality on board rapidly, and sometimes the help is behind.

Recommendations to other buyers: Take some time to map out the processes you follow in your business and ensure all the steps are value added. Then ask the vendor to show how their product supports your business requirements. Be clear on where the gaps are, so you are not disappointed later on.

New York City IT Recruiting

Sep 03, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very straightforward and user-friendly. It's not overly complex, but has sophisticated functionality. Outside of the product and its features, the customer support has been exceptional. All inquires are addressed the same day and in most cases, within minutes.

Cons: The newer version coming out is upgrading some features that needed improvements (i.e. logging interviews in military time).

Recommendations to other buyers: I recommend testing out at least 2-3 other vendors. You will see the difference immediately.

My experience with Tracker has been very good.

Sep 02, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to customize Tracker to my specific needs. I can set up profiles and reports how I like them. I can also change the order of columns in reports. That is very useful.

Cons: Occasionally, I need to save things multiple times. Things don't always save the first time I enter them.

Recommendations to other buyers: When looking at options, look at the ability to customize reports. I like this feature in Tracker.

My experience with Tracker has been very good.

Sep 02, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to customize Tracker to my specific needs. I can set up profiles and reports how I like them. I can also change the order of columns in reports. That is very useful.

Cons: Occasionally, I need to save things multiple times. Things don't always save the first time I enter them.

Recommendations to other buyers: When looking at options, look at the ability to customize reports. I like this feature in Tracker.

TrackerRMS - Easy to Learn & Use, Affordable, & Great Service

Sep 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's a very affordable, comprehensive solution for a small staffing company like ours. TrackerRMS provides us the tools we need to compete with larger, more established staffing companies. It took us no time at all to be up and running.

Cons: I could not find them in a run-of-the-mill web search. Only after a lot of trials and dead ends did I come across their product. I'm glad I stumbled onto it.

Recommendations to other buyers: Do your homework, and take advantage of trial periods. Before you start looking, take the time to map out how you do things now, determine what you can and want to automate, and ensure the product has those capabilities. Beware of implementation fees with big price tags. A good CRM/ATS should have the framework there, and all you should have to do is adjust the workflow and naming conventions.

Very happy with my decision to use TrackerRMS!

Aug 28, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They have excellent customer service. It's an inexpensive, but versatile, multi-faceted software program.

Cons: There really is nothing I absolutely don't like about the product or vendor.

Recommendations to other buyers: Ensure you know exactly what features are required for your particular way of doing business.

I am very impressed with Tracker and their support team!

Aug 06, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: One of the best things about Tracker, in my opinion, is the dedication they have to their clients. They are also constantly changing and evolving to meet the needs of their clients.

Cons: I don't have any negative feedback on Tracker. Our experience has been very positive.

Recommendations to other buyers: If you are a fast-paced dynamic organization, Tracker is the solution for you. As with any system, it is only ever as good as the users using the system. So it is of utmost importance to spend the time and energy to get the team trained and up and running on the system as soon as possible. I would also suggest having a dedicated member on the implementation team to make sure your business and work practices are captured within the system so Tracker will be seamlessly integrated with your current workflows and practices.

Sign w/TrackerRMS

Jul 24, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's seamless. It's a fantastic CRM/ATS. The workflows to show productivity and the charts for sales are amazing!

Cons: It does not integrate with non-American websites.

Recommendations to other buyers: The cost compared to others with the same flow is by far better. It looks better and is easier to use than the 4 others we used.

May 02, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: As a niche recruitment business, Tracker provides us with everything we need and more in a database system. I reviewed several systems before settling on Tracker and it stacked up as the best in terms of ease of use, scalability, and cost effectiveness. We use only a relatively small amount of its full functionality and it's good to know that we can tap into plenty more as our business continues to grow.

May 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We had been looking for a new CMS for a while and had over 8 presentations when we found TrackerRMS! It catered to all our needs and much, much more! From data migration all the way up until go live, TrackerRMS supported us and held our hand all the way! Ultimately the functionality will have a direct impact on our business and, in-turn, this will create more revenue!! The other thing I like most about the TrackerRMS team is that they listen to the users, and if a new feature needs to be added it gets added!! Definitely worth a call to the TrackerRMS team!

May 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As an executive formerly responsible for a very large scale deployment of Salesforce.com, I am extremely familiar with all the risks, rewards, capabilities, and limitations of CRM software. Upon joining OHS it was immediately clear that we had outgrown the configuration of our legacy Salesforce implementation and needed to pursue a common operating platform that our various service lines and business teams could collectively use to manage their activities, but without breaking the bank! To identify the right partner for our organization, we elected to undertake an extremely robust market level analysis. Our goal was to find a product that afforded us a high degree of flexibility, while maintaining ease of use and ease of administration. And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner. Tracker offers an extremely intuitive, clean, and easy to use design and navigation. Included in the base product are functionality and features that you almost always have to purchase separately or pay more for elsewhere. And the Tracker customer service support is, quite frankly, among the best I've seen. I would strongly recommend Tracker in both my capacity as a current user, and a long time IT executive and buyer of software systems.

Apr 30, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Templar Search specializes in mid to senior appointments, and needed a software which was able to easily and quickly capture data from CV's, manage all associated information such as references and compliance in an efficient manner, while also allowing easy and professional contact with our client base through email and mailshots etc. We subsequently went to market to find a system which would give us some bang for our buck!! But, like most new starters, cost was a major issue! After testing in excess of 25 systems we made the decision to select TrackerRMS. We have now been using TrackerRMS for over a year now and find the product to be of excellent value. The product offers above and beyond what is essentially a budget level price point. Due to the system being online it has negated the need for a server based system allowing me the flexibility to work from anywhere. The system has never been down and has proved to be 100% reliable. I have experienced some minor glitches, but am happy to say that these have always been resolved. Moving forward the system will easily intergrate into a website. I have no hesitation in recommending TrackerRMS to any new business looking for a system which offers value, flexibility, and reliability.

Apr 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Having ran recruitment businesses for over 30 years, it was imperative that my staff had access to a recruitment system which was well supported and user friendly; many of the systems we had used before Tracker had been too complicated. David and his team had expert knowledge in building recruitment systems and understood how important it was to have a successful implementation program in place for a smooth transition. As one of Trackers first clients, I have been extremely impressed with the support and service that we have been given; if we needed changes the Tracker team were always able to accommodate. Our business have definitely benefited from using this system.

Apr 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have worked in the UK recruitment sector for 11 years in Executive Appointments, Business Change and IT; and enjoyed a successful career as a top billing Consultant, Team Leader, Manager, and Director in both large (100+) employee national consultancies and smaller boutique firms. In this time, I have trialled just about every form of recruitment software available in the UK (including many provided by the large US firms) to deliver the best results in both permanent and interim/contract employment sectors. As a Director and large shareholder at Kyna Associates we drew on this experience to select a new recruitment software partner in early 2012 and chose TrackerRMS which we integrated in March 2012. I rate TrackerRMS as the best recruitment software on the market. This is why we selected the system and continue to be extremely satisfied with both the functionality of the system, and the customer service and support we receive from the Tracker team.

Apr 26, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As Head of Interim Management at College Leadership Services, I have found Tracker invaluable since being appointed in December 2012. Having all candidate and client information in one intuitive central record allows me to stay on top of candidate management issues. When roles are received which need filling quickly the campaign facility allows me to contact all my candidates quickly to gage interest, saving me valuable time, removing the need to make unnecessary phone calls. The CV search facility is also excellent. The entire candidate and client contact process is much quicker than the manual process we had before and I would not be without the Tracker system.

Apr 26, 2013
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: We are an IT Consultancy where the Resources are the main asset. We are expanding as a company and so recruiting new staff is a big part of what we do. We used to deal with applicants, per role, in a file structure; we moved to Tracker to enable us to have a searchable database and better match people to the best role for them. We wanted to streamline the recruitment process, reducing the admin - which was time consuming - and leave more time to talk to the candidates. We use the web based Tracker, so it was easy to implement, quite easy to learn, and can be accessed from anywhere. Sending emails through the system, personalized to our company, is a great feature and keeps a better record of all contact made, throughout our team. We tend to only use the recruitment side of the tool, although other areas of functionality are available if you require it. The Tracker support team have been quick to respond and always of a friendly nature.

Apr 26, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Hammond Clarke Recruitment is an established consultancy with a strong presence within both the public and private sectors. Utilizing RMS Tracker since 2008, we have found the software to be invaluable - with a number of features that we would struggle without having integrated them into our day to day routines. RMS operates with a clear and easy to understand interface, and with the excellent training offered, this ensures an all round client/candidate friendly experience from start to finish. Initial set-up was painless and the transition of information from our previous database entirely seamless.

Apr 26, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We are a small specialist recruitment company dealing with fairly large volumes of jobs in a narrow vertical market. We have been very impressed with TrackerRMS since starting to use it a year ago. The implementation was fast and easy, the training easy and flexible, and the after care is fantastic. Anything we have been unsure about has been dealt with efficiently and any suggestions taken on board. We find the use of TrackerRMS very easy and intuitive, it integrates well with our website, as well as external websites and software; it operates well in the modern recruitment environment of social media and job boards. It is also a very robust system which is stable and I can't remember a time it has gone down on us. The system is very scalable and I believe would work for larger organizations, as well as smaller companies like us. There are many features that we don't use but I can see would be useful for larger companies. We have been very impressed with TrackerRMS.

Apr 25, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: TrackerRMS was shortlisted amongst three other CRM providers by the Senior Management Team within Voicenet Solutions. After looking intensively throughout the CRM providers it was a decision that was not taken lightly. TrackerRMS provided us with a total unified system for every area of our business from Support, Project Management to Marketing, Finance and Account Management. The information put in there can be accessed by all if required, but the access and security can be handled in a way that gives all users separate availability to their data. Also, the support given from the staff at Tracker is second to none from the Account Management and it's easy to get to Account Manager to the Technical Engineers in the background. All in all - the application, support, and ongoing management has been first class and I would gladly recommend TrackerRMS to anybody considering taking on an all round CRM System.

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Before we started using Tracker our process was very disjointed, we used email marketing software and various excel spreadsheets to track our leads and follow up. It was hard to track what communication we'd had with any one contact. So, we researched a number of CRM options and found Tracker to be one of the best values and the most comprehensive. Thanks to Tracker we are now able to respond automatically to leads from our website, follow up with template emails, send campaign emails, and manage projects/reporting all from one easy to use system.

Apr 25, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our company specialises in legal recruitment, so an effective and interactive database is essential to the smooth running of our business. After meeting with David Alonso, we made the decision to move from our old CRM, Profile, to Tracker. The flexibility to tailor the system to your own requirments was the main advantage from our old system, along with excellent search facilities and effective tools for running KPIS reports. I have no hesitation in recommending David and the team at Tracker RMS.

Apr 25, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: TrackerRMS has proven to be an invaluable sales, marketing, and data management tool for ARC Energy Reduction Solutions. ARC has been using Tracker for two years and it has proved particularly useful for sharing data between our offices and the sales team who are often working remotely. We have been particularly impressed by the flexibility and usability of the system; and the high level of on-going support and training provided by Tracker which has ensured we continue to get the most out of the system. TrackerRMS is open to suggestions to further improve the software and regularly provides updates incorporating these suggestions. A software company which listens to its clients ¿ what refreshing change! Needless to say, we cannot recommend Tracker RMS strongly enough.

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We began using Tracker in 2011 and were really impressed with the level of support we received; the team are always on hand to deal with any issues and our initial migration across was seamless. The system is easy to navigate through and the training videos mean new users can pick it up and use it very quickly! Work flows make it easy to log calls, set up meetings, and send emails from one action which does speed up the admin and recruitment process. The on-line portal for candidates also makes submitting timesheets and getting them approved very easy and fast.

Apr 25, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The team at TrackerRMS have been excellent from day one. Presale, the team spent time getting to know our business to ensure we had the best solution possible. During our data transfer, technical support and our account manager were always on hand to answer any questions and were focused on making the transition as smooth as possible. Training was great and tailored to our needs; and whenever our sales team have needed assistance our account manager has been fantastic. The user interface is easy to use so our team have been able to hit the ground running with very little learning curve. We have been using TrackerRMS for 4 months and are already seeing the benefits to our bottom-line. Our sales team say they are able to contact more customers and deliver quicker results. Our management team is able to analyse our pipeline more effectively and ensure our sales staff are focused on what needs to be done. All in all we are extremely happy with both the product and the support the team at TrackerRMS have given us and we would not hesitate to recommend the service

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We started using Tracker RMS over two years ago after having looked at several other options, including Sales Force and other well-known brands; we hadn't previously had an official CRM system, but did have carefully constructed spreadsheets which were stored locally on our server. We chose Tracker RMS because it was really easy to use, the support we got from the technical support team was exceptionally good during our trial sessions, and it had great functionality. Having decided to buy, the implementation was good - there a few oddities but they were in the main at our end and the Tracker RMS team were brilliant at helping us get things sorted, as well as very patient. The benefit of having the Tracker RMS system was brought sharply home when later in the first year of use, a senior member of our marketing team was off ill for several months; previous to having Tracker RMS we would have struggled to keep on top of the required sales leads and follow-ups, but having the system meant someone was able to pick up from our usual representative seamlessly. Moving forward, the system has proved very valuable for tracking the life cycle of projects and for targeting new areas for possible business. The functionality is really good and we have recommended the system to a number of our contacts.

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Having previously worked in recruitment for more than 15 years as both Consultant, Manager, and Director, launching a new recruitment firm was my chance to set up the platforms and tools that would work effectively and integrate easily with other modern recruiting & social tools. Of all the software systems out there Tracker is by far the one that suits our way of working best - allowing us the flexibility to design our own workflows, integrate marketing with job activities and work with a simple and easy to work with interface. It's flexible, user friendly and intuitive.

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our Company specializes in legal recruitment for large to mid size International Law Firms and in ¿house legal team. As an experienced recruiter, I have always relied upon my database system to assist and keep up to date with my day to day work movements; as well as my candidates, clients, jobs and future leads. A good database system is like your second brain, your on line PA and at times your motivator! This is what Tracker RMS provides for me, a system that I can rely on at any time, where ever I am in the world, I can simply logon and keep abreast of my business . Over the years I have used a variety of database systems, some basic and some complicated, but Tracker RMS supersedes all of the previous systems I have used. It is a simple and easy tool to use, which never causes any issues or complications as I have had in the past with other systems; and yet provides such a high level of organization and information gathering. Every morning, I can log on and see what active jobs I have, new candidates who have registered are highlighted to me, I am reminded of tasks that I need to do, and I can scroll through and remind myself of conversations recently had with both Client Firms and candidates. When a job comes in, I can search for the relevant candidates easily and quickly - moving from their CV, to my contact notes, to previous history is so simple with no long pauses and extra quirks, everything as a recruiter that you need. This is particularly important if you need immediate access to a variety of information whilst on a call. No time for long pauses as you move from screen to screen! If I need to check on the financials, the invoices or outgoing bills are all to hand and can be shown in a variety of charts to help me monitor the company finances. Every Friday I have to go in and make sure that the temporary workers have all completed their on line timesheets and then, with one click of a button, send it over to the Client to approve - from this the invoice is then generated. Nice and simple and my Clients really appreciate the on line time sheet facility! From the start, the team at Tracker RMS have given outstanding customer service. No problem is to small from them and they really go out their way to provide an extra level of service. They seem to understand your business needs and are always one step ahead! They also listen to your suggestions as a recruiter; the continuous improvement and development of Tracker RMS is a joy and excitement to watch! It is easy to update the agency website with new jobs listed on Tracker RMS, as it is all linked together and gives the candidates the ability to register through the website and their details fall into Tracker. It really gives the agency an extra level of professionalism and is a time saving device! Tracker RMS works well for the small recruitment agency as well as the larger agency. Having worked previously in larger agencies, I found that generally people were reluctant to feed information into the database system and keep their movements up to date. I was continuously frustrated by my colleagues. Their plea was that the inputting of information was time consuming, of no benefit, that they did not understand how to do it, etc. None of this could apply to Tracker RMS and, as the business grows, I can envisage that Tracker RMS would provide the perfect system to bring a large group of people together to work effectively and efficiently as a team. I am delighted with Tracker RMS and now in my second year of use there is quite simply no turning back! I would be lost with out it! Thank you Tracker RMS !

Apr 25, 2013
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Having undergone full tendering processes for three separate companies, which I chaired, the Tracker system was adopted in each case despite the businesses having little in common in terms of size and market sector. Tracker is a flexible and comprehensive CRM tool which provides flexibility in the areas needed for user configuration. Easy to use, and without the usual clunkiness of some of the better known brands, the system has enabled us to launch marketing and sales campaigns without the need for specialist support or large IT infrastructures.

Apr 25, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our previous CRM system didn't have the functionality we required to cope with pressure of time constraints and managing data from multiple places. After trying 8 CRM systems against a criteria that was designed to improve efficiency, increase lead tracking and drive sales, Tracker was the only one that met our criteria. Since signing with Tracker, the process has been remarkably smooth, data was mapped and transferred very quickly with no glitches. We were looking for a software system that would provide rich data for business improvement and would reduce the amount of time consultants spent searching for relevant information. We also wanted a system that would document sales pipelines and forecasts and link it to daily activity - Tracker was the only system we trialed that did all of this. Getting used to using it has had some frustrations, only because learning something new takes a little getting used to. The daily training sessions have proved particularly useful and the support team at Tracker are organised and swift in resolving any amendments that need making once you get to know how it works and how you want it to perform. The best part of Tracker is that it sets up workflows that are important as part of the recruitment process, improving adherence to compliance. Love it and would recommend.

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As a small start up in the recruitment sector, I was looking for a tool that would be easy to use, easy to configure and had a great support team. I have tried a couple of other systems that just didn't live up to my expectations and then there were other products that just seemed to keep adding services but always at an additional cost. Since joining Tracker, I have been more than satisfied with the results and the service. I experienced the usual teething problems which 99% of the issues were down to me not using the system correctly and/or not grasping the workflow. However, Louise, David and Andy have always been there to help and everything has been fixed super quick and I couldn't be happier. The systems has never been off-line and I have had 100% availability. The upcoming features sound excellent and I'm looking forward to seeing what the Tracker guys can come up with in the next phase of development. This said, I love the product so new features will be an added bonus. I would highly recommend the product, I trialed and and found it so easy to use and integrate that it was a no brainer but it's the support and help that I have found more beneficial. Scott Sherriden - Director at Red Shrine Ltd.

Apr 25, 2013
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We are a recruiter of 50 staff and had used Bond Adapt prior to selecting Tracker. We selected Tracker due to its integrated lead generation and campaign management functions. We found the implementation to be smooth and the system to be robust with very supportive user support. The marketing functions have certainly helped us win more business and I would certainly recommend Tracker as a CRM system.

Apr 24, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a recently established recruitment business supplying both temporary and permanent staff to a variety of industry sectors. Having worked as an IT Consultant and a recruiter for over 15 years, it was imperative to me to find the right package to support our business needs and to maximize efficiency through the use of technology. Having spent some time considering the options on the market it was evident that TrackerRMS would be the right choice for us based upon its flexibility. The implementation of the software has been smooth compared to previous experiences with other HRM and recruitment packages, and the team at Tracker have always been supportive and very quick to respond to our requests. This coupled with the knowledge that the package is being continually developed provides us with a great platform for the future.

Apr 24, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: At Amazing Recruitment we service resourcing needs across all industry sectors and for any size of company in the private or public sectors. As such, our recruitment experts handle all sizes of assignment ¿ from single permanent placements for SMEs to large contractor outsourcing projects for global organizations; therefore we required a CRM system that could both support the organization and allow for ease of use/flexibility across the board. Having already used what was defined as the markets leading Recruitment CRM software, we found all systems to be both cumbersome and incapable of being adapted to our business-specific needs. Having had such poor experiences, we began the search for a CRM system that was adaptable, flexible, cloud-based and where support was provided by a UK team that understood the needs of recruiters and how we prefer to work. After much research we settled upon TrackerRMS and I have to say we have been nothing short of impressed with both the software and the support team as a whole. Nothing is too much trouble and continued enhancements are what makes us glad we found a solution that we could build the business and its associated processes around. We would have no hesitation in recommended TrackerRMS to others.