Who Uses This Software?

TrackerRMS is the perfect software partner to any recruitment, consulting or in house staffing business in the professional services market.


Average Ratings

142 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TrackerRMS
  • www.tracker-rms.com
  • Founded 2005
  • United States

About TrackerRMS

TrackerRMS is a fully integrated Recruitment and Sales CRM system for all staffing and consulting businesses. As a leader in the recruitment software space, TrackerRMS delivers an all-inclusive user experience at a competitive flat rate that includes a supported implementation and ongoing support. In addition to regular feature updates and enhancements based on client feedback and requests, TrackerRMS integrates seamlessly with several industry partners to improve your business workflow.


TrackerRMS Features

  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • CRM
  • Internal HR
  • Interview Management
  • Job Posting
  • Lead & Sales Management
  • Payroll Management
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

TrackerRMS Reviews Recently Reviewed!


Very strong CRM/ATS system

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very good implementation and client support team. They're responsive when we have issues or want to make a change to the system.

Pros: TrackerRMS is a far more sophisticated and powerful CRM/ATS system than any other web-based systems that I've tested. It offers excellent client and contract tracking capabilities. It also effectively organizes candidates for easy access and quick searches on skill sets.

Cons: Since it offers more in-depth capabilities, there more of a learning curve than some other systems.

Super Efficient

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The best thing about Tracker to me is our rep she is super efficient and seriously makes us feel like we are her ONLY customers!! She is always there for us instantly and is super smart !

Pros: I think the pros are everything pretty much - the way that it is cross functional and you can do the same thing multiple ways

Cons: The only con I can think of is that you are not able to open a second tab alot of people are used to having multiple tabs open

Miles ahead of Bullhorn

May 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use.

Cons: The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

Overall: The transparency across the team is great if you set up the reports properly and build out dashboards.

Major product improvements needed! But overall, pocket friendly and excellent customer service!!

May 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again. After a reply kicks in for a posting, it would have been great to get a notification.

Pros: Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt with Courtney Harchak and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective! Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

Cons: Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume. Saving a draft is not possible like how it can me done in other email providers. While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

GOOD ATS

May 25, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I hope to see things getting easier on Tracker.... and I'm waiting for it's new update.... and that new update clears the glitches off

Pros: It is systematic, you can post reqs on the jobsites through the CRM, Update the new reqs. on the CRM.... Source Candidates from the jobsites as well....

Cons: It is user friendly but has some glitches...... Posting a job is more difficult than normally posting on the jobsite....

Value for Money

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: * Data, record or information is maintained Systematically . Tracker saves lot of duplication of work.

Cons: The drafted emails or any information are not saved directly to the tracker system if there is any power cut or computer shuts down abruptly.

TrackerRMS - Systematic, organized, simple and easy to use. Top Quality Customer Service!!!

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Excellent CRM, love using it. Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient.

Cons: Looking forward to see some more new additional features in next upgrade. There have been some issues, but Courtney has helped us always.

Courtney is awesome......she has a ton of patience and was very helpful in training us.

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We would like to thank Tracker and the Team . We graduated from no ATS to Tranker abs are now reaping the benefits. We are looking forward for the new version to come out.

Pros: It has most of the stuff needed for an ATS and more. We love that you can search job sites internally in tracker and save our views Sending SMS¿s from tracker is great. The marketing email campaign software integrated in Tracker adds great value as we can do everything in one system now.

Cons: Need a mobile version. I guess they will address it in the new version. We would love tracker to have an App.

TrackerRMS - easy to use system, customer focused team

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, very intuitive, efficient, customizable, and cost effective solution. Very professional, supportive conversion team.

Cons: The only negative is that we didn't implement years ago! Icims didn't make the conversion easy at all, and the TrackerRMS team remained professional and diligent in getting us up and running.

Patient and problem solving during conversion from another horrible ATS

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: TrackerRMS has definitely allowed our Recruiting workflow and process to become faster and more efficient thus far... Great job!!

Pros: TrackerRMS's conversion team is wonderful to work with. They have gone above and beyond the call of duty to get our data from the other horrible ATS platform and integrated correctly into TrackerRMS. It was a painful process, but not because of Tracker. Tracker did everything they could to make it as easy on me as possible.

Cons: Truthfully, I have no idea yet since we are just using the platform. The one request I have thus far is to have the Reason Status to close a job a required field with a drop down reason list but ONLY during the close of the job and not through out the process. We report on how many jobs are closed based on the reason status.

Excellent customization options and customer service

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.

Cons: There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.

TrackerRMS Customer Service

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

Cons: This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.

Wonderful customer service

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Staffs are extremely knowledgeable and very professional. I have been working with her to learn and refine our reports and her teaching ability is excellent.

Pros: Easy to use and input candidate records in tracker. Also, very easy to do reporting or graphs. overall happy

Cons: Some fields aren's able to be separated or used in portions but probably could have if created differently at the inception.

Great CRM and ATS Tool

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it allows us to use one tool for both candidate and client side of things, along with a lot of other features.

Cons: Although you have reporting capabilities, the way the tables are setup is a bit confusing and doesn't allow for building more robust reports.

Exceeded Expectations

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The team at TrackerRMS has thought of just about everything for their CRM. You can tell the system was designed by professionals that have expert level knowledge with the staffing/consulting industry because every function has a purpose. What separates them is their customer service though. Everyone who I've interacted with at TrackerRMS has exhibited a true vested interest in our success. Courtney Harchak is our Client Success Manager and she has been absolutely great with our transition - she very responsive and goes above and beyond to make sure we have everything we need. I highly recommend TrackerRMS.

Cons: Tough to think of a con so far. Any minor cone seems to be getting addressed in their upcoming new version which we are all excited about.

Excellent Customer Service: help me to quickly understand and customize the software to meet my style and needs.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Customer Service helps me to quickly understand and customize the software to meet my needs. Now I hit the ground running when I use tracker. Thank you!

Pros: Excellent customer service. Her coaching is thorough. She communicates patiently and clearly. She Saves me time. She's cordial and has provided me with useful ideas for my personalized style of Tracker use. The software Is user friendly. Thorough. Customizable.

Cons: Hot list: It would be great to have an area to save useful links (content) to send to clients fyi. Example: links on informative articles particularly of interest to CFO's to send to: my CFO hot list for their information.

Great tool for all levels of recruiters

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very much appreciate

Pros: Customer Service. Sure the tool is easy to use, but if there are any issues...you can always reach out and expect immediate responses.

Cons: Good to go for now. Like any tool, it is only as good as the person using it.

Great change from Bullhorn!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs.

Pros: Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before.

Cons: I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

Great Product for Organization and Efficiency

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: One of the rep is a superstar Tracker Trainer! Thank you for all of your help and support.

Pros: Ease of use, increased efficiency, streamlined work flow and organization. After using several Applicant Tracking Systems, Tracker stands apart from the competition.

Easy to use interface, very customizable.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy of use is great. I like the ability to customize every aspect of the program from layout to user specific fields. Excellent customer service. Any issues are dealt with in a timely fashion.

Cons: The ability to sort data by clicking on columns. I believe this feature is being introduced in their new release.

Great Platform

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time.

Cons: It could look a bit more sleek. Also, some small quality of life changes could be made such as multiple tabs, and easier copy and paste functions among others.

Wonderful candidate management system

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, logical setup. We are a startup recruiter firm and have Tracker has become an essential part of our recruiting process

Cons: While there have been some hiccups, they have always been corrected within 24 hours by the responsive Tracker team.

Great product with even better support

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: One of the rep is the best! She's always quick to assist me when I need it. She's very professional and personable.

Pros: Tracker is easy to use and allows us to customize reports to meet our business needs. We love having dedicated support for when we have questions or would like to learn more about the functionality.

Cons: Occasionally, Tracker does not save properly. Although it is a very rare occasion, it does happen from time to time and usually it doesn't save the History which reflects documents sent.

Great Customer Support

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For the most part TrackerRMS is very self explanatory. In the event that I do have a question, their support staff is easily accessible, accommodating and genuine in their efforts to help. I recommend this product and their services to anyone looking for a new and streamlined option.

Cons: It would be more effective to be able to edit some reports even if I am not the owner or original creator.

Very hands on customer service and easy functionality

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very customizable for reporting, streamlined for quick use and has many tools (like a margin calculator that are helpful)

Cons: More integration with other software would be useful and I would like keyword searches available for all fields.

The experience is always great

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer support has been very helpful and it is a great pleasure to speak with her, she is always ready to help and always with good energy and lots of patience.

Pros: I'm still learning about the product, but it seems to be easy to use and straight forward. It has excellent features and allows you to track the emails to the system, create new contacts from outlook, which save an incredibly amount of time. It also has metrics and analytics features to track performance and create reports as well as help us have a lot of information for our advantage.

Cons: I need to have more practice and knowledge about the overall product experience before forming any opinion on what do I like least. The only thing is that you have to work on a search or a client at a time, and you have to go back to a different search or client every time. The other system allowed you to see everything on one screen and drag and drop resumes easily to the jobs.

Excellent tool and reliable customer support

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team -Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated.

Cons: -There is a learning curve. The process can be sped up however, the guide/walkthrough videos and the customer support are both great resources. -The transition was bumpy as first, but to be expected as we were not only moving but also combining two different platforms of data into one singular software. Which was underestimated on the TrackerRMS side.

20+ years in staffing and Tracker's a winner!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: With my years of experience in staffing, I was a bit skeptical that a relatively-unheard-of ATS would be able to compete with some of the big boys in this market and they are not only competing but winning on a variety of fronts. Tracker has won me over!

Pros: Customization/layout of screens Customer service/tech support is completely responsive They take suggestions, listen and give all ideas consideration They are constantly rolling out new features to the product

Cons: There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.

Great product, Excellent customer service

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want - Excellent ongoing customer service after onboarding - Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity - Great visibility between users - Great, user-friendly integration with MS Outlook

Cons: - Has some nuances that need to be done a specific way, so that can take some "getting used to" - Some information can be entered multiple ways, but that can create ripples in other ways unknowingly, so it's important to review best practices when learning the system's finer points

Great Product

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.

Cons: The only con would be the user who doesn't use the software to its maximum potential. Only con might be that it's not super intuitive but the capability is there.

Integra

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team!

Pros: The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using.

Cons: A lot of clicks to perform certain functions - however, once you get used to it you don't really notice anymore.

Small things I wanted to change with my reports

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Customer service is literally the best part of this product, Customer rep is incredibly fast at responding to any issue/question and has fixed or completed anything we've thrown here way. 10/10

Pros: Search is quick, built in email is nice, it's quite customizable which is something that takes some time but makes it much more productive.

Cons: Quite a few bugs but the most frustrating is completing a phone/email task and manually setting the date for a previous date and it'll change it back to current date. Double the work if I want to input doing something for anything previous than today.

Workflow Dream

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how all the features can be connected. I love how easy it is to find the resources to accomplish your goals and learn everything you need to about succeeding with the software.

Cons: Sometimes there is one extra step that can offset the connectivity of the software. If you dig through the tutorial videos or give Tracker a call they are incredibly helpful.

Tracker is an extremely efficient applicant tracking system.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would definitely recommend this product to anyone looking for an applicant tracking system.

Pros: The system is very easy to use as well as navigate. Adding new candidates is very easy as well. I also really like the candidate summary part. The support team is GREAT too.

Once our company was up & running, reliable system with excellent, local support

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: handles both the sales & recruiting side of our business, allowing us to eliminate the (expensive) SalesForce licenses.

Cons: Conversion was a major, drawn out effort. Since we were converting from 2 separate systems (SF & an RMS), Tracker underestimated the time an effort required to deliver our merged dataset.

Excellent transition!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: A few years ago, we bought in to a system and pulled out mid-migration due to inefficiencies and lack of customer support. This left me very discouraged. It took me a few years to even consider making a change, again. Walking in to TrackerRMS, I have regained my confidence in customer service. We now have asystem that will increase and make our workflow much more efficient.

Pros: We changed to TrackerRMS in December 2017. The intake and customer service has been seamless. I¿ve gone through a number demos and TrackerRMS was at the top of our list. To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction.

Cons: A few upgrades which we are told are coming this year would add tremendous value. Overall, the system is very customizable, user friendly so overall, great product.

Fantastic features for any staffing model!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have used mutiple ATS based systems before, TrackerRMS is the best! It has a fantastic Candidate/Sales Mgmt software. Everything from bulk candidate upload, excel contact uploads, lead and reference management and a very interactive and managed ACTIVITY tracker for each contact or candidate. Also the campaign/email features are simply great! In addition this product allows you to manage all the back end financial as well and has a built in timesheet portal as well. Customer service is fantastic as well! Customer representatives were extremly thoughtful and helpful!

The system has been easy to use and is seamless with other software. Customer service has always been available to help and answer questions.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service has been excellent! One of the rep in particular has been instrumental and a great help in teaching me the Tracker System!

Pros: So far it is easy to use. It has made like easier in tracking candidates as well as clients in a workflow process. We are getting closer to being paperless.

Cons: The integration with other software products I am trying to learn.

Great system, great support

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Tracker RMS has been fabulous to deal with. Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far).

Pros: - intuitive interface - flexible configuration - clean, clear layout - feature-rich - good crm module -

Cons: - separate contact and candidate records with suboptimal linkage - cumbersome to use. - searches limited to 3 custom fields - no Client support in our time zone

Very versatile and user friendly!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking and reporting versatility. The ability to customize fields. Customer support is very knowledgeable, patient and available.

Cons: Some extensive training needed to use some options, such as, Report Building. However, Customer Support is there for you.

Good system that is working well forus.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Thanks for all the support. Rep is terrific. The training she provides is excellent as is her availability to answer our questions.

Pros: The system is very easy to use, has relevant fields. It is also very adaptable to our needs. The customer support has also been great.

Very easy to use and very robust

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great system and would highly recommend it to anyone.

Pros: Texting feature, ability to say in contact with candidate, ease of use, operating solely out of this system.

Cons: The only bad thing I will say and its not even TrackerRMS, but I wish out limit on text feature was longer.

Great. Very efficient and easy to use.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We love it.

Pros: Streamlines all of our work. Makes scheduling easier. Easy to build reports. Great customer service.

Cons: Cannot do colour coding on calendar for different kinds of appointments. Also you cannot have a reoccurring appointment.

Overall using TrackerRMS has been pleasant and very useful

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you.

Pros: The customer support from both Michelle Crisp and now Courtney Harchak has been amazing. Both ladies have been instrumental in helping us navigate this tool efficiently over the months. We certainly look forward to working with Courtney and to understand TrackerRMS fully.

Cons: At times the functionality and features of TrakerRMS are difficult to navigate. Also, there are some basic site navigational features that are not included but would simply issues such as "page searching" within certain list (such as Send List). Also, navigating the 'Candidates List' could be testing at times especially when there are thousands of candidates in the list.

Great exp working with Courtney Harchak helping us to build out and customize the tracker for our workflow.

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: love the tool, user interface, customer support. would like to work with team to continue to leverage the tools & resources.

Pros: ability to customize settings, simple easy to use UX and small company feel when i needs support! able to use for sales team & recruiting team.

Cons: inability to integrate with linkedin. does not seem to seamlessly link to 3rd party tools (i could be wrong!)

An excellent start.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: From Sales and Marketing to Applicant tracking and recruiting TrackerRMS does all of the functions that are required.

Pros: TrackerRMS combines all of the components that I need to operate a successful staffing agency. From tracking the sales and marketing to the applicant tracking and placement.

Cons: The tracking on the financial end is very complex and difficult to set up so gauging profit and loss is cumbersome.

Great RMS

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great customer service--responsiveness If you need a system that can be easily customized to your needs-this is it Workflows are easy to build around our day to day processes.

Pros: I like the custom fields and ability to modify to meet our specific needs. Reasonably priced. Great customer service responsiveness.

Cons: Like to be able to sync payroll data directly to Payroll system and our Accounting system would be ideal.

Great so far..

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The resume parsing and robust searching capabilities are great. It will definitely help us hone in on relevant candidates. Phenomenal customer service!

Cons: The candidate lists can take quite some time to navigate. I would prefer a sort & filter option based on specific text rather than ascending.

Reached out to our CSM as we are getting close to creating out own website. She is great on sharing us the needed info we needed to get jobs posted to our site.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Drag and Drop multiple resumes feature. Also adding candidates to tracker via the email add-in.

Cons: Easier search tools that bring up candidates and rate your match based on requirements. Ex) right now the best way to do that seems to be from a job posting and not the candidate page. Also, we can't find the feature to fwd a candidate information to another co worker from tracker.

Impressive

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Get in all your questions on the front end to avoid any fees. You can watch certain tutorial videos on YouTube in advance of purchasing this system (when reviewing products).

Pros: I like that you can add contacts via LinkedIn. In addition you can rank and shortlist your candidates throughout the process.

Cons: There are limitation to having the Academy version such as less customer support (you have to submit tickets). There are video tutorials and additional assistance for a fee (I believe it is $90 per hour). In addition you cannot have the Academy version if you have more 4 licenses.

Outstanding Customer Service

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you for making my experience with Tracker so positive.

Pros: Support team is available and ready to help when needed. They make it easy to use the system to benefit your business needs. Customizing capabilities.

This software has been a huge improvement for us.

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall we are really happy with Tracker. We are still new to it and figuring out certain features but we feel it has been a huge improvement from what we had.

Pros: Candidate tracking and searching are easy. I also really like the templates which are easy to build and use.

Cons: The calendar isn't as robust as we'd like. We are used to color coding different types of meetings and it enters the meeting several times in the candidates' history if you link more than one internal employee to the same appointment.

I chose the academy package.

Jun 22, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The people at Tracker-RMS were great to work with.

Pros: Plenty of features. I chose this product primarily because it offered an applicant tracking system, customer relationship management tool, it provided a time system for billing customers and it worked with quickbooks.

Cons: The academy package comes with no tech support. I had several developers trying to help me so I could post multiple jobs however to no success. If you choose the academy package make sure you have the right tech support otherwise you have a great tool but you are unable to use it. Ultimately this is the reason I cancelled my subscription.

Time sheets feature

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We use an Employee Login button on our web page that is superb! Candidates easily link to the Tracker site to open a time sheet. Great!

Pros: Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons: Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

Very happy with Tracker RMS

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

Cons: I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.

Collaboration with the Customers needs at the forefront

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires. TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product. Genuine authenticity in the business partnership.

Pros: Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm.

Cons: Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

An intuitive flexible database

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Tracker are so great to work with - friendly and patience in abundance! Highly recommend the move to their system.

Pros: We are loving this product. It is easy to customise and very intuitive. It has so much flexibility to make it compatible with your company. The customer support is superb and reactive when we need it.

Cons: Like any database, you have to invest the time to get everyone on board - when you are busy, it's easy to default to known practices rather than persevere with a new system. However, it's worth it!

Great functionality and reasonably priced

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Huge amount of flexibility with what information to show/hide from different system users - streamlining many of the everyday processes that recruiters, admin staff and BD reps have to complete. There are some great reporting tools to help managers keep track of KPIs - again, flexibility here far exceeds many of the competitors in the market. Although the company is small, they are very attentive to our needs, and did a great job of importing the data from our previous CRM.

Cons: Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

Excellent ATS with even better customer service

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: They handled the data migration incredibly well!

Pros: Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration.

Cons: Reports are not very easy to create but once they are created the reports are excellent and easy to edit.

TrackerRMS has all the bells and whistles at a great price

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent customer service every time I have called or emailed the sales or support team!

Pros: Easy to use with a feel and look of new technology vs other recruiting databases that feel and look old school databases.

Cons: None. We have been using TrackerRMS for 6 months and learning new and cool features every day that are other database did not have.

Tracker RMS review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've only been using TrackerRMS for a few weeks but I love it so far. I'm still getting used to all the features but it certainly makes my job much easier now.

Pros: I like being about to save and track all emails. I also like that we can search all the job boards AND our database in one place.

Cons: Not able to use the drag and drop feature but hopefully that will be fixed

Software quality review

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is very simple and user friendly and is a great quality product.

Pros: User friendly

Excellent

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is the best software I've used. Very easy to use.

Pros: Gonuguntla

Cons: pixel_pundit@yahoo.com

Great product

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use to track my employees. It comes really handy

Pros: The ease of use

Cons: Cost

ATC

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It was easy to keep track of candidates using tracker.

Pros: Good to keep track of candidates

Director of Strategic Accounts and Operations

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use...very intuitive. TrackerRMS is a one stop shop so that you can use as a CRM and ATS.

Cons: The outlook plugin drops every couple of days. You have to go in and re-add from time to time.

Recommendations to other buyers: Great tool for any size company. I would highly recommend this program.

Stuart White Review

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing capabilities made simple. The product support is superb unlike most of the other major vendors

Cons: This is a tough one. Other than the report module needing to be easier to create that's it!

Recommendations to other buyers: Beats most vendors hands down. Great functionality, great price great team supporting it!

We have been using tracker RMS for just over 3 years.

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is highly intuitive, easy to use and yet seems to have an option/capability to cover almost all eventualities. The support is excellent, nothing is too much trouble and we enjoy knowing the Tracker team rather than working with a large/faceless corporation.

Cons: i really like the product, a slight observation is that tracker appears to be more tiered towards in-country recruitment in terms of how it interacts/doesn't interact with currency exchanges etc.

Recommendations to other buyers: This may seem obvious but any system is only as good as the user, we were highly guilty of not learning the system properly and it is only in more recent times we have realised it's potential by simply using it correctly.

Couldn't be happier!

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The list is quite long, but specifically , we like the personalized customer service and support we receive from Tracker and their employees. They are very willing to work with us on new ideas and projects and always looking to improve their product.

Cons: Can't think of any negatives. Any software is difficult to implement based on users technical expertise. Sometime there are many ways to do different things in Tracker and this can be difficult, but as mentioned Tracker is there to support you every step of the way.

Recommendations to other buyers: In looking into new softwares, we have found it is rare to get the type of personalized customer service we received with Tracker. Not only did the CEO himself help us through out integration and implementation, but we are still ( even with in the last hour) receiving support from their Implementation Manager and our Client Manager. Thank you Tracker ! We adore you!

Great ATS tool that has enabled us to do great reporting!

Aug 02, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting capabilities Flow of working within a job rather than just looking at candidate records

Cons: Cannot open multiples "instances" of the tool. Going back and forth within "lists" is sometimes cumbersome

Recommendations to other buyers: Realize it will take a few months to get truly "up and running" on everything. Take small steps.

The product is easy to use, configurable and Cloud accessible.

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
Tracker meets and exceeds our top 3 requirements for an RMS/CRM - Functionality, customer service and a price tag that is easy on the budget.
Need we say more...

TrackerRMS an upgrade from my previous software

May 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: My favorite feature is the shortlist which makes it easy to go back to candidates and match them accordingly. My recently viewed tab and to do list make it easy for me to stay on track and remember my conversations for the day.

Cons: My least favorite aspect of this software would be the amount of times you need to track your interviews, it can be rather repetitive checking off multiple functions for it to track properly in the system.

Recommendations to other buyers: Give this software a try if you would like an easier way to go about organizing your candidates. Once you get the hang of how to track interviews it should be a breeze.

Tracker RMS - a fantastic end to end recruitment solution

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

Cons: 1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice.

Recommendations to other buyers: 1 Make sure if you are doing Data Migration that you do your due diligence into what is involved. Many vendors we looked at did not go through this as TrackerRMS did. I knew what was involved and understand what was being migrated from Maxhire. 2. Decide if you want a basic system or a system to go from sales though to onboarding. There are lots of the market and not many offer the end to end process that we needed. 3. Find out what the vendors support is like. Is it a one to one Account Management relationship or is it help files only. Make sure you are comfortable with what is on offer.

Tracker RMS Review

Jan 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

Cons: As with most transitions, the data mapping is not quite perfect.

Recommendations to other buyers: Review the customized fields and reporting fields.

Solid ATS system with great customer support and customization tools!

Jan 26, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Depending on how good your internet is, this will determine how much you will enjoy Tracker. It really helps organize contact and client information. Best part by far is the customer service and how much support they have, they are extremely friendly and knowledgeable.

Cons: Somethings to note are: I do not like the tab functions, no one here does. I understand the purpose, but why not integrate all the tabs into 1 page and when you scroll the tabs tell you where on the page you are? Another thing is the search function on the top right corner. It sucks. Typically you type in a word or phrase and you hit enter, right? Well with Tracker that doesn't do anything besides refresh the page. Why doesn't it take me to a list of results?

Recommendations to other buyers: It is a very solid ATS system that should be slightly more customizable for different companies with different needs.

Great onweb tool

Jan 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use, and very easy to access on the web. .

Cons: To many tabs, and does not work very well when it comes to general search option.

Recommendations to other buyers: take it easy and there will be a learning curve ...

So far, so good.

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customize able, cost effective, great support from the staff, our account rep has helped make our transition from our previous ATS much easier.

Cons: Could be challenging making the transition at first, but the training and webinars have been helpful

Recommendations to other buyers: Take input from everyone that will be using the system, everyone should be in on the demos before making a decision.

Used daily to keep track of business. It also facilitates communication & sharing with co-workers.

Oct 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Oracle and Salesforce previously and Tracker is much more user friendly. It truly feels like a tool instead of a "management" device. It was easy to make changes that our team requested and the learning curve is non-existent. The only con is that at times I have to click on a link twice because it brings me to the wrong screen the first time. Other than that, I can't think of any negatives. This has made documenting progress helpful, and less of a chore.

Great software with minimal learning curve

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is great and covers everything you could need it to and the customer support to modify and customize have been tremendous. It's a very robust system that covers everything needed from application through placement and everything from marketing and lead tracking to account management within the sales process.

User friendly, multi-faceted recruiting tool.

Sep 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: TrackerRMS does everything and need it to do, and does it well with a user friendly, customizable interface.

Excellent Customer Service! Great product overall.

Sep 28, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Great customer service, easy to navigate. You can make add features yourself vs waiting for the company administrator to make them for you. Good reporting features.

Cons: The system is created in the UK, so some of the language used currently is British English vs. American English. Needs to be modified to accommodate US clients as well as UK clients.

12 month Tracker Review

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've had Tracker for just under 12 months and the system has worked extremely well for us. Our main issue as a sourcing company was reporting and having the ATS has saved countless hours previously spent on generating Excel reports. Additionally, having Tracker as our database for resumes rather than using a storage service like Dropbox has helped us build a better candidate foundation.

Some of the navigation features are not as fluid as I would like, but part of that has also been learning the system, so it has become easier with use.

Taylor Dorton and team have all been easy to get a hold of when we have issues and more than willing to schedule time for us to do additional training .

Very intuitive and easy to use!

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We were ATS newbies, so we needed an ATS/CRM that would would be intuitive and easy to use. Not having any experience prior with a recruiting ATS platform, this was the answer. It has an easy interface and has so many features that I'm sure we're just touching the surface of it's capabilities. There's more for us to learn having only been using this product for 4 months, but I would not only decide to go with Tracker again for it's use and service, but I would recommend it. The feature that stuck out best to me when deciding is the invoicing capabilities as along with it's CRM functionality unlike most ATS offerings out there. Good luck!

Good product at a reasonable price

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service has been fantastic throughout. Any questions that have arisen have been answered promptly and courteously. The product does most of what we need (our needs are considerably different from the average user), and Tracker is willing to listen to any future enhancement requests. If the users undergo proper training the software is easy to use. The biggest pro for our organization is the ability to use our internal e-mail servers for regular e-mail (bulk e-mail would still be sent via Tracker). This allows us to meet regulatory requirements regarding e-mail retention.

Tracker is rich in features, reasonably easy to use and reponsive to client requests/needs

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very rich in search features...a bit of a n extended learning curve for the technically challenged but repetition solves that. Staff is supportive and available to retrain as necessary. Adaptations to specific client needs is available.

Great Product + Great Service = WIN!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From day one our Account Manager Taylor Dorton showed us why TrackerRMS is more than a great product-- they are extremely customer focused and listen to their customer's needs. Constant support from Taylor from day one and his willingness to listen, understand and react to our business issues is one of TrackerRMS¿s greatest strengths. Taylor's is proactive and committed to creating solutions for our issues. If asked to assist with a problem, he will dig deeper, ask questions, uncover additional issues and will come up with a solution for us.
Since implementing Tracker 9 months ago we have significantly improved Tal Healthcare's recruiting, eliminating our reliance on manual efforts and make the overall process much more manageable.

Tracker implementation in progress

Sep 28, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the interface and many of the search features of this system. I LOVE how great customer service, David Alonso and our Rep Taylor are in accommodating our training and customization needs. There are however,some kinks in the program, but it seems as though they are being worked out.

Great software!

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackerRMS has allowed us to begin moving out of the 'paper age'. Information is easily tracked and shared among our teams. TrackerRMS has provided great customer service and helped us with every question we have had.

The service is not good well don't take me wrong it is "EXCELLENT"

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackerRMS came as a shock to me when we implemented it in our organization. Who will fill the data more of a clerical job is what we felt. But I was absolutely wrong after the team started using it and understood the features.

It made our life so easy. None of the followup were missed which are extremely important for new business development. Irrespective of the Agent on the account the agents are able to get the entire story behind the account. It did not only help our BD team to be more focused and productive but also gave the management a real time insight into each individual performance by its reporting tool. It proved beneficial not only for our New Business team but has helped improve our delivery (recruiters) performance to a great extent.

Great Investment!

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tracker is well designed and easy to use. Using it has helped our team be better organized and saved us hours & hours preparing manual reports. The Tracker team has been terrific to work with and helped us customize the product to fit our unique needs. Worth every penny!

User Friendly

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is extremely user friendly. It was easy to learn and is very easy to use. If we ever have a question or issue the team at Tracker always replies quickly. I highly recommend this software.

Excellent CRM Software

Sep 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tracker RMS is user friendly, has a lot of useful tools and is an asset to any recruiter.

Easy to use - intuitive

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My team and I are very pleased with Tracker-RMS's functionality and ease of use. If you are a recruiting firm looking for a fully integrated client/candidate/job ATS system, consider Tracker.

Love Tracker!

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with integrating TrackerRMS into our 13 person recruiting firm has been really great. We came from a system called Big Biller, which is a very simple job, candidate and contact tracking system. It was sufficient for a time, but we were beginning to out grow it's capabilities.
In our research process, we fully investigated 6 applicant tracking systems. Of them all, we determined TrackerRMS to have the best solution for our team. We spent a lot of time reading reviews and talking to users of each system. Overall, we heard loud and clear that TrackerRMS had the best customer service. Our experience with their customer service has been exceptional. We ask questions about how to do things, or where to find things, and they answer within 24 hours, sometimes faster.
This system has really enhanced our ability to keep track of our candidates, clients and contacts in general. Just about all of our processes are now faster. We also have unbelievable reporting capability now. All of the things that we kept track of manually, are now easily tracked and quickly reported on with the click of a button. The screens and the overall look of the system are very user friendly.
As a company, I think we would all agree that we would wholeheartedly recommend TrackerRMS.

Great user friendly software

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a user friendly system that would have the complexity to manage our sales and recruiting process with minimal customization. Tracker RMS was our choice and 6 months later we are still extremely happy with the product and its ease of use. The technical team at TrackerRMS are very knowledgeable and are available when needed

If you are looking for a great system to handle your sales and recruiting efforts, TrackerRMS is it

Helps get the job done!

Sep 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ability to link jobs and candidates activities allowing you to review over requisitions that were months ago.

Cons: There are some glitches within the system that can be worked out in due time.

Recommendations to other buyers: This is probably one of the best softwares out there. I wouldn't want to use another one.

We us Tracker to keep records of all inbound & outbound communication

Sep 09, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Product is very intuitive and requires little training.

Cons: Recording phone calls can be a bit tedious. Also the recording of emails is some time a little difficult to track and are assigned under the wrong profile.

Recommendations to other buyers: Make sure to be detailed with the information you put in.

TrackerRMS does the job but in a lot of steps.

Sep 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: TrackerRMS does a great job of tracking candidates and jobs. It also does a great job of showing all activities that the candidate has done and what jobs they have been submitted to as well.

Cons: I personally feel like there are extra steps that are involved that make the process tedious at times. In addition, I wish that there was a way you could easily see all the activities of a person when you are their job profile rather than having to go outside of the job and looking for past activities. I also find it frustrating that sometimes Tracker reverts back and doesnt always update itself.

Recommendations to other buyers: Make sure that you know what you are looking for in a product and how you are going to use it. The software is a good product for us because we have multiple facets that allows us to use it. I would also make sure to give it a test run and customize it to your companies liking. I do not believe that this product should be used as a out of the box product.

Why I think tracker is not only use full but a great product.

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.

Cons: I quite enjoy the entire product. However, if I could make a change, then I would allow for different backgrounds so that the users can determine more of the layout themselves. This feature would make a big difference in my opinion because people do not want to look at the same thing every single day.

Recommendations to other buyers: After using other software's, I found that the UI and the cohesiveness, of TrackerRMS, are two things that differentiated the product from others.

Tracker Streamlines our Business

Sep 09, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As a cloud based solution I have access to it on any device without having to install and maintain software.

Cons: Occasional software bugs provide a distraction. For example we began receiving an "out of space" notice and had to open a support ticket to get it resolved, during the period affected we were unable to upload docs.

Recommendations to other buyers: Compare it against other solutions but ensure that the ability to run completely from the cloud is a point of comparison.