Optimum HR

4.5 / 5 67 reviews

Who Uses This Software?

Companies with more than 100 employees looking to streamline their HRIS process with a single database for HR, Payroll and Time & Attendance management and reporting.


Average Ratings

67 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Optimum Solutions
  • www.optimumhris.com
  • Founded 1981
  • United States

About Optimum HR

Starting at $10,000, Optimum HRIS offers cloud-based (OptiCloud) and in-house systems for Microsoft Windows & IBM AS/400 platforms. Our software include Optimum Payroll, HR and Time & Attendance. We specialize in helping companies with 100+ employees easily manage the difficult & cumbersome tasks of HR record-keeping & government reporting. Featuring a fully integrated single database, Optimum HRIS is a total solution for cost-effective HRIS management - learn more!


Optimum HR Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

Optimum HR Reviews

The people at optimum are wonderful. Debra VanFleet has been a joy to work with.

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't really have any cons. But the pro's are too many to count. The product is better than any that we have used previously. The staff is wonderful.

One of the most comprehensive payroll, hr and time systems out there

Mar 23, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a very comprehensive system for any HR department. They have a well-defined process for setting up the system, and support is good. Although we have been using it successfully for over three years, we were never able to unlock much of its promise due to limitations on our end with time and attendance scheduling. But our situation is pretty unique, and I think overall the software is quite good.

I have found Optimum software to be user friendly.

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - user friendly, great support team; friendly, knowledgeable, resolves problems quickly.
The ability to create additional reports utilizing excel is an additional advantage.

Cons - updates sometimes include new reports. It would be helpful to have instructions on those new reports such as the ACA Minimum Essential Coverage report.

Optimum Soluitions

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding - particularly Mr. Dave Collazo; who is always there to assist me with any questions I may have. Should he not be immediately available, he is always good at returning my phone calls and/or answering my emails.

The only con that I can think of regarding Optimum is the many bugs that seem to pop up from time to time. For example, on PTO cash-outs, any amount of hours cashed is not automatically deducted from the PTO bank; thereby requiring that I manually deduct the hours cashed-out. Also, for some unknown reason, we always receive a scheduling error on Saturdays and Sundays; which also require manual correction. Please note that there are other minor bugs - nothing we can't cope with; but it would be nice if the errors could be eliminated. Several copies of our database have been sent to Optimum with no avail.

In light of these minor issues, I still continue to praise Optimum and its customer service; and will recommend it to anyone looking for HR/payroll software.

Thanks!!!

- Cal.

Quite possibly the smoothest conversion ever!

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have presided over/conducted conversions on IBM systems for over 30 years. My experience with Optimum Solutions may quite possibly be the easiest, smoothest implementation and conversion I have experienced. A very knowledgeable staff, and very easy to work with.

There is a lot of information and functionality in this system, so focusing on the areas that are most important to your organization is critical.

Solid Software / Great Vendor

Mar 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is solid, intuitive to use, and the vendor is fabulous to work with. Their customer support is everything I could ask for. We do have to use an outside report writing tool to get the flexibility in reporting that we desire.

OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.

Mar 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS - 1. The capacity to collect and compile plenty of data.
2. Easy to use.
3. Report options.

CONS- Make available, expand AD HOC Report feature.

Using OSI since 2009, when we went to Syspo ERP

Mar 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We didn't really compare payroll systems as we moved to Syspro. Initial training was problematic, but a different trainer made all the difference. I have been happy with the software. There were a few minor changes over the years, that I was unhappy, but we must not have the only one because they changes were changed back. Tech support is very responsive and I like that I've dealt with pretty much the same tech representative during the majority of the relationship. They have a good, stable group of people there.

Great Payroll and HR System!

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with Optimum for about 3.5 years and we have not been disappointed. We looked at several different vendors and chose Optimum due to price and how well we liked the software after the demo. Optimum has excellent support staff and user friendly software. I recommend being very involved with the Set Up process as that is the best way to learn the ins and outs of this software. It can be customized to fit the needs of your company! Did I mention the support staff are excellent!? They always do a great job and are very friendly.

The only "con" I can think of, is that sometimes it takes a little longer to get "non-emergency" items resolved. With that said, they do get them resolved and usually in a reasonable amount of time! After all, they were "non-emergency" items!

Would definitely recommend this company!

User friendly and simple, diversified reports

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.

Use this product daily.

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.

Love Optimum Solutions

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program far exceeded my expectations for payroll software.

JB Instant Lawn - Customer Review

Mar 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Optimum for almost 10 years, and I love that I have experts in the payroll field just an email or phone call away. With all the changes that happen each year in payroll reporting and processing, it's good to know that my submissions to Federal and State agencies will always be accurate.

Software is pretty easy to use. Customer service helps with any problems.

Mar 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A little tough getting Time and Attendance set up, but once we tweaked some settings everything works fine. Payroll runs smoothly too.
I did have trouble with the Affordable Care Act Data Collection feature in 2015. It would lock up if I tried to delete the code or employee cost in the all 12 months column. Or if I tried to delete the employee cost in any of the monthly columns.

I have been using this software for 7 years and find Optimum and its staff wonderful to work with

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a distributor and we are always hiring in other states. The staff is always there to assist if I have any issues

Great Software, Great Customer Support

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software is reliable, easy to use, supported well and stays current with tax reporting and other government requirements.

Optimum Solutions gets a High 5!

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has made my job doing payroll and managing HR functions so much easier since we made the decision to use this product almost 10 years ago. The customer service team is great and always willing to help with any issues that come up. Plus, they hold an awesome User's Conference every year which I highly recommend everyone attend.

Optimum Rocks

Mar 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed.

Also like that it interfaces with our timekeeping system so easily. It makes payroll day that much easier.

Cons: Very complex if you have never used it before but our rep is very forgiving.

Optimum Software is very easy to use.

Mar 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Optimum Software is a nice product that is easy to use. The support you receive during installation and initial workings is tremendous. Annette Griffin was wonderful to work with and made us smile while we were getting our "homework" done. As our facilitator, Whitney Reynolds also did a great job of answering our "now what do I do?" questions when we hit stumbling blocks. Now that we're out of our new phase, answers aren't quite as quick but we do get help where we need it. We're still working through some reporting issues, but overall we are very pleased with this software.

PAYROLL IMPERIAL/VW/SAR/AF

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have used this software for over 18 years, have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is. I wish some of the basic reports were more detailed since I don't have the best IT help here to design my own reports.

Excellent product and support

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After 38 years of payroll experience this is a top notch product, we have used this program for over 10 years now and could not be happier. It gives you all the information you need and then some. There is a large number of reports and most can be converted to excel. You have the ability to track company vehicles, employee drivers license and much, much more. Further, the customer support is the best I have ever seen. They are always there for you and they make sure you understand and are satisfied. I would recommend this product to anyone.

Good software for HR

Mar 16, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have had a good experience for the most part with Optimum. The software really has everything HR needs to use and then some along with a very capable way of securing the interface and back end from users. Their tech support is top notch and I haven't had any issues that have persisted for very long. At times the updates they send out have had some bugs in them and were not fully regression tested, but they have fixed any issues from such. I have had on several occasions had to restore from backup, but that has not happened for over three or four years. When we've had issues due to database changes in the updates or other things (mis-clicks by users) tech support has worked hard to find a solution and not just point fingers at why it isn't their fault. They work hard to keep problems from being a show stopper.

User Friendly

Mar 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Optimum is a user friendly program with helpful and guiding features. When you set up a new employee the system guides you through all of the screens to complete the entries so nothing is forgotten. When you pull a payroll in all of the information you need to check and make sure your payroll is accurate is in easy to find reports.

The only fall back we have found is in running reports for audits. We have to run several different reports to get the information we need and some reports do not give you totals or the number of employees on the report. We have employees in different states and need to break out what state they work in and there is no way that we have found to accomplish that.

Extremely Happy with Optimum

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: easy to use, can be done in house with one person depending on size of the company, can have multiple organization for payroll needs, have multiple reports, less work

Cons: none

My experience with this software has been great. There are always new things to learn. I recommend going to the conference every year since the software is always changing and you can find more way to utilize it.

Great HR and Payroll software; It gets the job done!

Mar 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
Once set up it flows through processes very well. It is very flexible in getting data to other outside applications and updates are timely.

Every problem I have had has been dealt with quickly and effectively. Even if regular support was insufficiently equipped to solve an issue there has been no hesitation or time lost in getting someone that knew the deeper ins-and-outs of the software.

CONS:
Sometimes when calculating pay (100+ employees) it runs a little slow. The organization of some of the different sections and areas seems a little convoluted in places as well.

Over 5 years of experience with this software processing in-house payroll.

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been quite please with this software and how it allows you to process your payroll in-house with ease and confidence in the accuracy. Their Customer service is quick to respond and resolve any issues (although issues are rare).

An ease to use and most comfortable with the support team if any problem or question

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great support team always available.

SOW agreements

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am very pleased at how efficient my project manager and the programmers get these request resolved quickly for my company.

Software is very user friendly. Customer service is great.

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using the software for almost 7 years and have had no issues. One thing I have noticed is that it is very easy to make updates on someone else's account in error. Need to be sure you double click when changing to another account. Our hourly employees are covered by Collective Bargaining Agreements and their pay calculations can be very involved. Our clerk has been able to work thru these issues. Except she does have an issue differentiating between overtime and shift premiums between direct and in direct. The shift premium only calculates one shift and our employees work all 3 shifts. Tech support is good also.

Optimum has a quality product

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The support staff at Optimum has been extremely helpful at walking through the programming to enable us to get the information and reports that we need.

i am not computer literate but this is a fairly program to follow.

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As I said above this is a fairly program to follow

Love Optimum Payroll

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Susan Warren is our go to person at Optimum HRIS and we could not be happier. She is extremely knowledgeable of the product and just so happens to be one of the nicest customer service representatives I have ever worked with. She is always willing to go the extra miles for us. There has never been a problem that she could not solve for us. We love our Optimum HRIS system!

Solutions - They have them

Mar 14, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using this product for over 5 years and the company has had it for 8 years and it has been a great product. Create and run your own reports (no waiting on an outside vendor). Make changes on the fly or as often as you need. Company can write customized programs to work with the software. Optimum is constantly improving and maintaining their data and keeps the consumer aware of changes happening or needing completed. And the customer support has been first rate.

Excellent Product and Vendor

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very user friendly and I caught on quickly and comfortably. I have developed a great relationship with my support contact and can't thank her enough for the hours that she has gone above and beyond with assisting me. If she wasn't available, I could trust that anyone else could assist me as well.

User Friendly Optimum Payroll

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch.

When entering information into the fields, I would like to see more sticktoitivity. If you place your mouse in a field, click there to enter the information but then move your mouse ever so slightly, you are no longer typing in that particular field. You are typing in la la land. I would like to be able to click in a field and have the cursor stay there unless I tab or click in another field.

Love, love love it! I searched and search and stumbled upon the software

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to use and becomes easier the more familiar you become with it. There were one or two aspects that we had to tweak as we needed it for none U.S payroll so we were relieved that although it was a U.S payroll it was versatile enough to be used adequately for payroll processing outside of the U.S

Optimum HRIS review

Mar 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a new customer. We went "live" Jan 1 2016. We are very pleased with this product and I think our support has been excellent. Any time we have a question or do not understand how to do a process, our support person is very prompt and gets our problem solved or answers our questions very quickly.

Happy Payroll Specialist!

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software and it's support team are bar none, The Best! The product is easy to learn and use. The support team continually goes above and beyond my expectations.

Scheduling drama

Mar 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the beginning (2008) we believed this product would be an upgrade from the product we were currently using. However, we found out shortly after we started training that it was in fact way behind the product we had been using. That was a bit frustrating for me. We have 250+ employees and the ease of the Time and Attendance portion of your product was not very useful. It still takes longer than I would like to edit the punches and make changes to the employee time cards. The schedules don't allow a lot of wiggle room. (ex. if the employee takes a lunch earlier or later than "scheduled" it appears on 2 lines and becomes an edit, and the same with the in punch too early or outside the "schedule" it becomes an edit.)
The payroll processing it super good especially if you have automatic times cards with I do for my machine shop. And the supervisor payroll is all automatic so they are pretty much error free. I have issues of using the Rate Table for our insurance premiums and then when the employee doesn't make the entire premium payment, I have to run an entirely different report to see that. I would like to see it print on the deduction deviation report along with the other benefits and deductions that does not get taken from the employee check it would just make sense that way. This Software is always trial and error and has been from the beginning. Improvements are coming often and I would really like to see it all become more user friendly and less time consuming.

An amazing solution to punch cards and hand calculated hours!!

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We transitioned from time punch cards that were totaled by hand and then inputted into a payroll processing software. The biometric hand scan eliminated employees clocking other employees in. The ease of the flow from time & attendance to payroll has saved us countless hours!!

Customer support has been very responsive to my emails and questions.

The training and implementation process was amazing.

The reports that come with the software are not as customizable as I would like. We haven't yet had the time to figure out the report-writer part. I would also like to see development around the training information. It would be really helpful to be able to create training programs that I can mass add employees under so that I don't have to go into each employee individually to add the training. Usually I have 50 people go through a training class at a time. It would be so much simpler to add them all at once.

Optimum is the way to go!

Mar 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Optimum is easy to use and contains all your HR, Payroll, & Time and Attendance information in one place. Customer Service is awesome! You talk to a real person and they are quick to respond and help create a solution to your problem.

This software has cut a lot of time and human error in our processing

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love that it automatically calculates minimum wage and overtime. I like that we can put in future dates for rates. I do not like that we cannot terminate someone in the system and it process pay for them. If we want to process the pay we have to manually add them to the payroll. Also don't like that if an earning code is not attached to someone, but we import that earning for that person it will pay them based off the rate from the pay screen. It should send an alert like it does for the benefit codes. Also don't like that you can verify time with pending PTO requests.

Gret Product!

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Optimum is easy to learn, customer support is always quick to get back to me. They make you feel like you are the only customer, even though your not. On the down side for us the system is a little slow, but other wise great.

Over 8 years working with it-fantastic product

Mar 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love the ability to keep our payroll/human resources in-house as we manage 650+ employees in a multi-state environment. No need for 3rd party vendors in any arena. The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff. Customer service from every department at Optimum is top-notch in professionalism, efficiency, flexibility and all-around nice people to work with.

Okay Software

Mar 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: If a problem comes up while working in the software, a quick phone call to them and they respond in a timely matter. The turn around time for solving any issue is very quick and accurate. They will also walk you through how they fix the problem just in case it comes up again.

I have used Optimum 4 + years.

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Large variety of reports.
Great Year-end and Quarterly Tax Filing.
Detailed user manuals and customer support.
Quick answers to problems.
Great value for the system you receive.

Optimum is great!

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is so much more than what we had before. There are more reports available, processing of payroll is much easier, less work. The task of accumulating all of the information for the install was stressful, but the pay off was well worth it!

Good product for small or large company

Mar 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I was hired here this system was in place but not done to what I liked, through the help on Optimum's customer service it is now a very easy program to use.

OPTIMUM REVIEW

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions

Lack of on-boarding workflow, no dashboard views

Overall Optimum Solutions is an excellent product.

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you put in the correct information, you get the correct result.

Payroll at it's Simplest !!!

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Payroll is complicated but with OSI they walk you through the implementation. You have to remember as you are using OSI that it is NOT your previous payroll software because they make it easier. I found in the beginning I was trying to make it work like my old software and it created more time and frustration for me. Once I realized that OSI is less complicated and more streamline I signed a relief and never looked back!

Easy to use software and great customer service

Dec 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using the software for 15 years and find it easy to use and train employees to use. We use the green screen version and we are able to customize it to our needs. Customer service is always quick to respond to help with anything big or small.

We utilize Time and Attendance, Payroll, HR and ESS for our employees. We no longer print check stubs as the system allows for emailing check information and the ESS system allows them to print and view all check stubs and W-2 information.

So far it has been good.

Dec 02, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I wish i could have made it to the convention to learn more, but so far everything has gone really well.

Great customer support

Dec 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The biggest con I have with the software is that I can't customize what information is seen on the employee listing screen. You see name, SSN, phone, emp # and status. Most of that information isn't important to me. I would like to be able to select what field I want to view on that main ee listing screen.

I have had extremely positive experience with the customer service rep assigned to us. She is very easy to get along with, knowledgeable, precise and accurate--a true professional. I have enjoyed the annual conferences as well and Optimum is very good about keeping us up-to-date on things like tax changes.

Easy to Navigate

Dec 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Optimum's customer service is top notch and quick to respond. The system is easy to navigate and user friendly. The programming is also very customizable to fit any need. The only "con" I would have is that there are so many reports, sometimes it's difficult to find the one that meets your needs. But as far as "cons" go, having too many options is certainly better than no options.

We currently use Optimum for Payroll and also Time and Attendence

Dec 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the software for four years now and it continues to get better as we go. This is so much faster than our previous payroll system and the Time and Attendance allows our supervisors to be able to manage their own departments which has saved so much time for HR and Payroll to do other things. Anytime we have an issue the Optimum team is quick to respond.

Optimum makes payroll easier

Dec 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Optimum makes payroll flow smoother. Any time ideas come up with how to improve the software, Optimum is open to ideas and often implements them as new features. Their customer service is awesome to work with. They are always quick to respond and very helpful.

Optimum Payroll

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been on the system since October 2010 and it was a good decision to go with Optimum!

Life with Optimum

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used the Optimum Payroll, T&A and HR software for the last four years. With over 38 years┬┐ experience in accounting my exposure to various programs is extensive. My experience with Optimum has been nothing but outstanding. Their support staff has always gone out of their way to assist in my operations. Especially in keeping me up to date with payroll changes and using Optimum in the most efficient manner. They have made my life easy in a complex and constantly changing environment.

Optimum Solutions Payroll

Jan 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really enjoy Optimum Payroll. It is user friendly. When you need support you just send and e-mail or call whichever you prefer and if you don't get them immediately they are very good about getting back with you in a timely manner. The people are friendly, courteous and helpful.

The only thing I don't like about it is that when you go to change something technical you will probably have to change things in several different place so I usually have to call support to make sure I haven't forgotten something, but the everyday running payroll and working with employees is very straight forward.

Overall I would say that it has certainly been a step up for us and I have enjoyed using it now for three years. There is a report for anything you want or need and they make saving electronically as simple as printing to hardcopy, so I save more than I print and that is a plus all the way around.

Company Review

Jan 20, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Optimum Solutions is a great Human Resources and Payroll software provider. They are on the cutting edge in the field of H/R and Payroll software. They stay abreast of all the legislative changes and they are very responsive to me overall. They have the best customer support of any company that I have ever dealt with. I would recommend them to any company large or small that is looking for a H/R and Payroll software provider.

User Review

Jan 19, 2015
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Our company as been utilizing Optimum Solutions for payroll since 2012. Our company includes 28 locations, 10 states and 6,000 associates. Payroll is completed at each location and the corporate office (myself) handles the state and suta files, w-2's etc. Optimum seems to work ok for our company except for a few glitches here and there. The part I would like to see improvement on is the customer service. Most of our other companies/third part administrators have a very good understanding of our company and how we operate. I would like to see that from Optimum. When I call with an issue, I don't want to have to explain how we operate and all of the little details. I would like to see our representative know everything about our company and be able to answer a question quickly and give insight on what would be best for our company. I realize we aren't the only company our representative takes care of but I think it would be a huge improvement. Thanks!

Ajax Turner Company

Apr 19, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer Service is OUTSTANDING. The customer support team is cooperative, attentive, and can speak on my level. They can be creative in developing solutions to issues whether major or minor.

Cons: With version 6.3, we have recently experienced a limitation with non-taxable pay codes. As our needs have grown over the past several years, OSI has been able to meet those needs each time except for this most recent event.

Overall: I have and will continue to recommend OSI to any person that will listen. The relationship Ajax Turner Company, and myself personally, has built with OSI has been an enjoyable and educational experience.

Nextek's Review of Optimum Solutions

Apr 16, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: HR, Payroll, and Time and Attendance are fully integrated. It's easy to use and the support staff are great. Optimum offers an annual conference for their users which allows you to attend classes and interact with other users. Optimum stays on top of Payroll Law changes and implements updates to the system as needed.

Cons: Not all the reports have sort functions and some have limted sort functions.

Overall: Our company has been using Optimum since 2007. Optimum is a great cost effective tool which has allowed us to continue generating payroll in house. They are always open to suggestions on how to improve current features as well as suggest new ones. The support staff is knowledgeable and eager to help. They have great implementation teams that walk you through every step of the system set-up. I highly recommend Optimum Solutions software for all your Payroll or Human Resources needs.

H & M WAGNER REVIEW

Apr 16, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have found Optimum Solutions Payroll to be very user friendly. We especally like the time and attendance application. It is so nice to be able to pull down any report we need with no problem, and if we need to put it into a spreadsheet it's very simple to do. Our customer service rep., Whitney is very helpful and friendly and always gets back to us in a timely manner. I would highly recommmend Optimum Solutions to any business.

Cons: We have no Cons to report.

Overall: We would highly recommend Optimum Solutions to any business!

OptimumReview041612

Apr 16, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer Support is excellent
Easy to use
Many built in reports
Flexibility for us to add reports, etc. through SQL
Makes year end a breeze to complete with all of the automatic reports, W2s, etc.

Cons: Does not have a complete FMLA tracker with all of the required reports, etc.

Overall: I would recommend it to anyone.

Optimum Solutions Payroll Software

Apr 16, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Excellent customer service.

Cons: When we implemented the software, there were no instruction manuals. We had to develop our own.

Overall: We have been using Optimum Solution's payroll software for about 10 years. We have been very satisfied with their product. The software is very reliable and their customer service is excellent.

Vendor Response

by Optimum Solutions on April 16, 2012

Thank for your high recommendation on customer service. In regards to not having instruction manuals, you are correct, we were limited with our documentation at the time you became a client. The good news (for others!) is since your implementation, we have added a lot of new documents including implementation manuals, self-help manuals and recordings of implementation sessions with our clients to refer back to, for training purposes. Thank you for the feedback and we welcome any additional comments.