Who Uses This Software?

SimpleGive is an online giving and donations company focused on helping non-profits & churches increase and stabilize their incomes by providing the simplest and most modern forms of payment.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Custom pricing available for users with over $20K in donations per month.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • SimpleGive
  • www.simplegive.com/
  • Founded 2007
  • United States

About SimpleGive

Instead of frustrating donors who are ready to give but dont carry cash or checks, SimpleGive creates a comprehensive online giving solution allowing people to give on location via kiosk, or from anywhere using text and online giving. The interface was designed and tested with donors to be the fastest and easiest to use. On the other end, SimpleGive integrates all of your giving services and information into one user-friendly administration portal.


SimpleGive Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

SimpleGive Reviews Recently Reviewed!


Capterra-loader

In general the product handles basic functions, but the customer support is terrible.

Jan 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It does allow you to deploy text and kiosk giving in addition to online giving. It is generally workable to navigate.

Cons: The customer support is awful. There is one number you can call for support. Typical wait time is 30 minutes to two hours. I have been on hold trying to get with support this week three times and had to wait at least 90 minutes each time. You can submit support tickets, but they do not always respond timely. There have been increasing mistakes with the processing of donations which results in our finance team having to spend their time troubleshooting the problems. In short, the software is not reliable. Also, the process to set up recurring gifts is much more cumbersome than with many of the competitors in electronic giving. We will be looking to switch to a more reliable product that offers accessible and responsive customer support.

Great, inexpensive option, but with some complexity

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible giving options

Customizable recurring giving settings

Low fees

Dashboard

Free online resources

Inexpensive text giving

Cons: Few integrations

Time-consuming for users to give

Monthly minimum

Online support/contact tool could be improved

Overall: I used SimpleGive for a little over two years. In that time we never had any major issues. Their product is very flexible; allowing you to personalize and customize the theme of your giving pages. Their payment forms are a nice feature that is often missing from the less-expensive giving solutions. We ultimately switched away from SimpleGive earlier this year, namely for two reasons:

1) Online giving was a bit cumbersome for our members since it was multiple steps and requires address information

2) Lack of integration with our Church Management System and lack of interest in developing new integrations

Overall, I was very pleased with my time using SimpleGive and do still suggest it my peers, but ultimately another online giving solution suited our needs a little better.

Easy service to use, great customer care

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very pleased with Simple Give, we've been using their services for several years. It's simple, efficient and the customer care is outstanding. Highly recommend.

Cons: every platform has its unique limitations, so while there are maybe things I'd love to have be different, we know going in what will be available and what is not. I would not say there's anything I don't "like". It's a very user friendly and cost-effective platform.

Overall: easy platform for donors to contribute to our non-profit organization. The verification below says "self-employed" and did not allow a change on that....we are a registered 501c3 organization.

Administrative Assistant

Sep 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that a local company is offering churches a way to process credit cards. It takes a lot of the work away from me and puts it on the giver and simplegive.

Cons: I think the reply back to the giver should tell them what fund their contribution is going to. We would have caught the error sooner.

Overall: So many people today like using the technology available to them through their devices. A problem solved for me is one of our big contributors is out of town often. Because of simple give, we still receive his tithes. He can text his tithes on his phone.

Giving Made Simple

Sep 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was quick to set up and integrate our account to receive funds. This software is simple to use, overall, and enables us to generate accurate monthly, quarterly and annual reports on each donor.

Cons: We wish the donations would hit our account within 24 hours.

Overall: SimpleGive enables a quick way for donors to securely give online while designating funds for specific categories (children's home, food pantry, general fund). The text message donation feature is an added benefit as well.

We use Simple Give for online contributions for our church.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's fairly user friendly to set up recurring payments/giving and the fees are some of the lowest we've found.

Cons: When using forms to collect payments, it doesn't report in an obvious spot. Sometimes this leads to missing a payment from a member.

Overall: Great value for the services provided.

kiosk is no longer user friendly

Jun 25, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to go back and check when a deposit was made by looking it up by batch deposits. Reports are easy to run but no long easy to print directly from the website.

Cons: Lots of down time due to updates or glitches. No longer able to print reports directly from the internet. Less people using kiosk and internet due to repeatedly having to swipe card.

Company pricing website is inaccurate. There is no pricing option.

Mar 27, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: None, advertising for service is misleading and service is poor. They do not maintain regular support hours that I could tell. When contacted via the website it is more than 7 days for a response.

Cons: Customer support is poor. No one answers the phone. Even cancelling their service takes them a week to process and they will charge you for the next month. I do not recommend this service.

Overall: Lost money

We really like simple five

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and explain. I have been able to train other people with minimal problems

Cons: I feel that the Kiosk setup could be a little more elaborate. It doesn't give much room for creating specific forms.

SimpleGive Issues

Sep 07, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Thought it was easier to use initially. Seemed like the best program/software available at the time.

Cons: Not user friendly. We've had many contributors contact us with concerns about it's use. Primarily, when attempting to give, if done incorrectly, there isn't sufficient info on what to do next.

Overall: Hoped this would provide an easier way for folks to contribute to our projects. But so far i'm not thrilled with Simple Give :(

We are still getting accustomed to this new software. Hope to have more of the congregation using it

Jun 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I find it easy to use and it was easy to set up. I am impressed with the safety/security features of the site.

Cons: We are still having some difficulty getting the church members to use the site. Since the church were insistent about having this feature, we have been surprised at how little it has been used at this point.