Who Uses This Software?

SimpleGive is an online giving and donations company focused on helping non-profits & churches increase and stabilize their incomes by providing the simplest and most modern forms of payment.


Average Ratings

4 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Custom pricing available for users with over $20K in donations per month.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • SimpleGive
  • www.simplegive.com/
  • Founded 2007
  • United States

About SimpleGive

Instead of frustrating donors who are ready to give but dont carry cash or checks, SimpleGive creates a comprehensive online giving solution allowing people to give on location via kiosk, or from anywhere using text and online giving. The interface was designed and tested with donors to be the fastest and easiest to use. On the other end, SimpleGive integrates all of your giving services and information into one user-friendly administration portal.


SimpleGive Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

SimpleGive Reviews Recently Reviewed!


Company pricing website is inaccurate. There is no pricing option.

Mar 27, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: None, advertising for service is misleading and service is poor. They do not maintain regular support hours that I could tell. When contacted via the website it is more than 7 days for a response.

Cons: Customer support is poor. No one answers the phone. Even cancelling their service takes them a week to process and they will charge you for the next month. I do not recommend this service.

Overall: Lost money

We use Simple Give for online contributions for our church.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's fairly user friendly to set up recurring payments/giving and the fees are some of the lowest we've found.

Cons: When using forms to collect payments, it doesn't report in an obvious spot. Sometimes this leads to missing a payment from a member.

Overall: Great value for the services provided.

Capterra-loader

In general the product handles basic functions, but the customer support is terrible.

Jan 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It does allow you to deploy text and kiosk giving in addition to online giving. It is generally workable to navigate.

Cons: The customer support is awful. There is one number you can call for support. Typical wait time is 30 minutes to two hours. I have been on hold trying to get with support this week three times and had to wait at least 90 minutes each time. You can submit support tickets, but they do not always respond timely. There have been increasing mistakes with the processing of donations which results in our finance team having to spend their time troubleshooting the problems. In short, the software is not reliable. Also, the process to set up recurring gifts is much more cumbersome than with many of the competitors in electronic giving. We will be looking to switch to a more reliable product that offers accessible and responsive customer support.

Great, inexpensive option, but with some complexity

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexible giving options
Customizable recurring giving settings
Low fees
Dashboard
Free online resources
Inexpensive text giving

Cons: Few integrations
Time-consuming for users to give
Monthly minimum
Online support/contact tool could be improved

Overall: I used SimpleGive for a little over two years. In that time we never had any major issues. Their product is very flexible; allowing you to personalize and customize the theme of your giving pages. Their payment forms are a nice feature that is often missing from the less-expensive giving solutions. We ultimately switched away from SimpleGive earlier this year, namely for two reasons:

1) Online giving was a bit cumbersome for our members since it was multiple steps and requires address information
2) Lack of integration with our Church Management System and lack of interest in developing new integrations

Overall, I was very pleased with my time using SimpleGive and do still suggest it my peers, but ultimately another online giving solution suited our needs a little better.