SimpleGive

SimpleGive


4 / 5
19 reviews

Who Uses This Software?

SimpleGive is an online giving and donations company focused on helping non-profits & churches increase and stabilize their incomes by providing the simplest and most modern forms of payment.


Average Ratings

19 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Custom pricing available for users with over $20K in donations per month.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • SimpleGive
  • www.simplegive.com/
  • Founded 2007
  • United States

About SimpleGive

SimpleGive creates a comprehensive online giving solution allowing people to give on location via kiosk, or from anywhere using text & digital giving. The interface was designed and tested with donors to be the fastest and easiest to use. On the other end, SimpleGive integrates all of your giving services and information into one user-friendly administration portal. And now, SimpleGive brings you MinistryOne as its newest add-on that equips you with a fully customizable church app!


SimpleGive Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

SimpleGive Reviews Recently Reviewed!


Capterra loader

Easy, Useful, Helpful, Wonderful!!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many Pros to SimpleGive but I will give my 2 favorites:

1) Recurring Donation. I love that I can set recurring donations for my church tithe on my payday. I don't have to worry about remembering my check book or logging to my bank account to do a BillPay transaction. Set it and forget it!

2) As one of the pastors at church, it's often a challenge to collect money for different ministries and keep them straight. With SimpleGive all we have to do is set up a line for that ministry and have our people choose that fund to give to. It's so easy.

Cons: So far there is nothing I really dislike about the software.

A good service, lacking some ease of use

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It enables our small church to give online. It's our online solution with competitive fees. It allows for designations within the few categories of giving that we have.

Cons: The reporting from SimpleGive is severely lacking in at least one area. It seems an oversight in programming:



It is impossible to see the breakdown of fees for a given period. A person can see the donations made for the period, but in order to see the fees you actually have to click on every individual gift and add them up! The reporting should include a very simple breakdown of donations (gross), debit card fees, credit card fees, total collected by church (net).

Overall: Overall things seem to be going well. We do need a solution for the above problem. This may be significant enough to switch companies during 2019. Customer service has been prompt and helpful, courteous.

Satisfied...

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been with Simple Give for over 5 years. It's not complicated to use. There's never been a major problem. Any small thing that may have happened was addressed immediately.

Cons: I'm not sure there is a least that I've come across.

Overall: Overall...we are completely satisfied. Other online giving options have crossed our path or contacted us via phone line, however, we've have not pursued any of them.

SimpleGive is Simple

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to maneuver around the screen. It is "user friendly".

Cons: It would be nice to have more user "levels". For example, it would be great as an admin to be able to log in and add a "fund" or be assigned viewing/printing privileges for one certain fund. This would help us not have to ask our treasurer for updated reports when tracking who has paid for a trip, etc.

Overall: We have easily solved our online giving dilemma with SimpleGive. The program also allows us to take online payments for youth trips which has saved a ton of time and effort.

Great, inexpensive option, but with some complexity

Dec 07, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible giving options

Customizable recurring giving settings

Low fees

Dashboard

Free online resources

Inexpensive text giving

Cons: Few integrations

Time-consuming for users to give

Monthly minimum

Online support/contact tool could be improved

Overall: I used SimpleGive for a little over two years. In that time we never had any major issues. Their product is very flexible; allowing you to personalize and customize the theme of your giving pages. Their payment forms are a nice feature that is often missing from the less-expensive giving solutions. We ultimately switched away from SimpleGive earlier this year, namely for two reasons:

1) Online giving was a bit cumbersome for our members since it was multiple steps and requires address information

2) Lack of integration with our Church Management System and lack of interest in developing new integrations

Overall, I was very pleased with my time using SimpleGive and do still suggest it my peers, but ultimately another online giving solution suited our needs a little better.

New Posting Formats

Sep 24, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the response time to problems or concerns

Cons: I do not like the new posting formats. It only gives the name and town. It does not give envelope numbers nor does it give addresses. We have a large church and many people have the same name or initials and I have a very hard time discerning who the contribution is actually for.

It seems also that the deposits to our bank account do not go in for several days after the reported contributions. This is very disturbing at the end of the month when trying to close the books for the month.

Overall: Other than the problems above, this is a very good organization to work with. I am just having trouble with the new reports.

Simple Giving

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use even for our older generation who may not be as "tec savie" as the younger generation.

Cons: I find it a little difficult to balance the deposits with my weekly deposit amount. Simple give deposits are combined with others and then fee is deducted and deposited. So I have to figure out what contributions make up their deposit and balance that with my weekly deposit amount.

Overall: Simple Give makes it easy for members to make that contributions even if they are not attending services for a particular week. This helps to keep contributions regulated.

Easy service to use, great customer care

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very pleased with Simple Give, we've been using their services for several years. It's simple, efficient and the customer care is outstanding. Highly recommend.

Cons: every platform has its unique limitations, so while there are maybe things I'd love to have be different, we know going in what will be available and what is not. I would not say there's anything I don't "like". It's a very user friendly and cost-effective platform.

Overall: easy platform for donors to contribute to our non-profit organization. The verification below says "self-employed" and did not allow a change on that....we are a registered 501c3 organization.

Administrative Assistant

Sep 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that a local company is offering churches a way to process credit cards. It takes a lot of the work away from me and puts it on the giver and simplegive.

Cons: I think the reply back to the giver should tell them what fund their contribution is going to. We would have caught the error sooner.

Overall: So many people today like using the technology available to them through their devices. A problem solved for me is one of our big contributors is out of town often. Because of simple give, we still receive his tithes. He can text his tithes on his phone.

Giving Made Simple

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was quick to set up and integrate our account to receive funds. This software is simple to use, overall, and enables us to generate accurate monthly, quarterly and annual reports on each donor.

Cons: We wish the donations would hit our account within 24 hours.

Overall: SimpleGive enables a quick way for donors to securely give online while designating funds for specific categories (children's home, food pantry, general fund). The text message donation feature is an added benefit as well.

Capterra loader

In general the product handles basic functions, but the customer support is terrible.

Jan 19, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It does allow you to deploy text and kiosk giving in addition to online giving. It is generally workable to navigate.

Cons: The customer support is awful. There is one number you can call for support. Typical wait time is 30 minutes to two hours. I have been on hold trying to get with support this week three times and had to wait at least 90 minutes each time. You can submit support tickets, but they do not always respond timely. There have been increasing mistakes with the processing of donations which results in our finance team having to spend their time troubleshooting the problems. In short, the software is not reliable. Also, the process to set up recurring gifts is much more cumbersome than with many of the competitors in electronic giving. We will be looking to switch to a more reliable product that offers accessible and responsive customer support.

We use Simple Give for online contributions for our church.

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's fairly user friendly to set up recurring payments/giving and the fees are some of the lowest we've found.

Cons: When using forms to collect payments, it doesn't report in an obvious spot. Sometimes this leads to missing a payment from a member.

Overall: Great value for the services provided.

Decent Product

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The back end interface is very easy to understand.

Cons: The app design isn't as attractive as some of it's competitors.

Overall: It has been pretty seamless as far as integration into our website and looking up information on the back end.

We really like simple five

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and explain. I have been able to train other people with minimal problems

Cons: I feel that the Kiosk setup could be a little more elaborate. It doesn't give much room for creating specific forms.

SimpleGive Issues

Sep 07, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Thought it was easier to use initially. Seemed like the best program/software available at the time.

Cons: Not user friendly. We've had many contributors contact us with concerns about it's use. Primarily, when attempting to give, if done incorrectly, there isn't sufficient info on what to do next.

Overall: Hoped this would provide an easier way for folks to contribute to our projects. But so far i'm not thrilled with Simple Give :(

kiosk is no longer user friendly

Jun 25, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to go back and check when a deposit was made by looking it up by batch deposits. Reports are easy to run but no long easy to print directly from the website.

Cons: Lots of down time due to updates or glitches. No longer able to print reports directly from the internet. Less people using kiosk and internet due to repeatedly having to swipe card.

Company pricing website is inaccurate. There is no pricing option.

Mar 27, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: None, advertising for service is misleading and service is poor. They do not maintain regular support hours that I could tell. When contacted via the website it is more than 7 days for a response.

Cons: Customer support is poor. No one answers the phone. Even cancelling their service takes them a week to process and they will charge you for the next month. I do not recommend this service.

Overall: Lost money

We are still getting accustomed to this new software. Hope to have more of the congregation using it

Jun 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I find it easy to use and it was easy to set up. I am impressed with the safety/security features of the site.

Cons: We are still having some difficulty getting the church members to use the site. Since the church were insistent about having this feature, we have been surprised at how little it has been used at this point.

Capterra loader

So easy!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, intuitive and enough flexibility, yet not complicated.

Cons: Had to adjust a couple settings that may have been able to be taken care of with the initial set up by asking a couple questions.

Overall: Very easy. Great customer service.