--- title: "Mango Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mango Practice Management the right Workflow Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147972/Mango-Billing/reviews/" page_type: "reviews" language: "en" --- Mango Practice Management 3.8 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Mango Practice Management Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews MC Matt C CPAAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The layout of separating billing, task management and client portal was good.“ April 18, 2025 MC Matt C CPAAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “In addition, the onboarding does not give you a good sense of how certain setup items affect billing. When we asked why certain billing features were not working the way we wanted, they could not figure out why.“ April 18, 2025 CL Charity L AdminAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Clean simple look and appeared straightforward with lots of reporting and invoicing tools.“ April 6, 2025 KF Keith F PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Mango is marketing as a software to help accountants and attorneys manage their practice but lacks the basic skills to do so.“ June 19, 2025 WA Wade A Customer Support SpecialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “MangoShare (Document Management part) offers a smooth way to share Portal access, file sharing, file requesting, and E-signature completion via Question/Answer secured links.“ June 21, 2023 MF Melissa F office managerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Such as report options/filters, invoice formatting and I miss being able to have multiple tabs open to look at different items at once.“ September 29, 2023 CM Cheryl M BookkeeperAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The file sharing/portal/digital signing features were also the main attractions when choosing this software, and after the learning curve, have met or exceeded our expectations. If you don't have a digital signature option and secure link options, you may be seen as behind the times! “ December 29, 2022 KF Keith F PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service is horrible, the deliverable is poor and all you get is a lot of promise with little results“ June 19, 2025 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Elizabeth P. Manager Accounting Used the software for: 2+ years ### "Great product!" August 8, 2023 5.0 great product and support and easy for our team to learn and navigate it. It is actually saving us money and increased our productivity. Pros This software has made our business so much easier to manage and that has led to growth in our customer base. The customer service is always there for us whenever we have a question and they really care about the success of our company. Cons Haven't had any negative experience with the product or the Mango folks. Review Source Response from ProfitSolv August 10, 2023 Elizabeth, Thank you for your review! We've made it our mission to make accountants' lives easier. And we're elated to hear that we have been able to play a small role in your success. If you have any questions or would like help with specific features, please do not hesitate to reach out to our support team. We are here to serve you! SW Sue W. owner Accounting Used the software for: Less than 6 months ### "Imagine Time improvements" July 26, 2021 4.0 Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software. Pros Being able to email docs to a client that is encrypted. Cons I believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though. We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees. I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing. Reason for choosing Mango Practice Management I liked the demo. Other products worked fine and most clients could use portal. A few could not. I like being able to just email them docs that are encrypted instead of having them log in to a portal. Switched from [SmartVault](https://www.capterra.com/p/82811/SmartVault/)[Jetpack Workflow](https://www.capterra.com/p/135007/Jetpack-Workflow/) Easier/better having 1 software vs 3 different. Review Source Response from ProfitSolv July 27, 2021 Thank you, Sue! DM Doug M. CEO and Founder Accounting Used the software for: 6-12 months ### "Mango Practice Management Review" April 7, 2025 3.0 Overall, their platform is well built but I wanted a lot more than what the platform offered. Their customer service is great though. Pros The document management function was great. Cons I had a lot of issues with the workflows. Review Source SM Sean M. Partner, Senior Accountant Accounting Used the software for: 1-2 years ### "The only way to convey a tax return to a client." July 6, 2021 5.0 We convey all of our tax return copies digitally through the Imaginetime Platform and feel secure that the end-to-end encryption is what our firm needed. Pros I really appreciate how Imaginetime (1) stores files sent to client on the cloud platform and (2) encrypts the tax return for our clients to review. We started using the digital signature option this year during tax season with relative success. Cons Needs more integration with softwares such as Ultratax and Quickbooks. Alternatives considered [Canopy](https://www.capterra.com/p/150647/Canopy-Tax/) Reason for choosing Mango Practice Management Ease of use, straight forward, up-front pricing. Great service! Review Source Response from ProfitSolv July 7, 2021 Thanks, Sean! It is a pleasure to be working with you! TW Terry W. President Accounting Used the software for: Less than 6 months ### "Converted from ImagineTime" March 22, 2021 5.0 Implementing Mango with the help of the technical staff was virtually seamless. Of course it cost us billable time to implement but I blame this more on our decisions than Mango. We were 'forced' due to a change in staff to implement before we really wanted to convert - but it would have been foolish to train new staff on OLD ImagineTime and NEW Mango. But technical support has done a GREAT job of getting us up, running, and functional. Pros I can get a pretty good picture of what is going on in my office. As we learn more about the features, I'm sure that I can get more information than I can really use. Cons As I mentioned, I am sure that the software has performance features that we have not yet found. I have some issues putting reports that I want to see on paper. I think this will be better in the future. Reason for choosing Mango Practice Management n/a Switched from [Mango Practice Management](https://www.capterra.com/p/147972/Mango-Billing/) Great history with ImagineTime and the need to grow up - get on the web and integrate more functionality than we have been. Review Source AW Athena W. Office Manager Accounting Used the software for: 1-2 years ### "It's an okay product, but I think it came out half-baked" February 23, 2023 3.0 I think it is great for billing - invoicing and receiving payments is a breeze. Time entry is also easy to use and very helpful in our billing process. However, I think I encounter at least 1 or 2 issues every week. There is always some issue that needs fixing or something that could be made more efficient on the user interface. We also tried the project management add-on and we found it lacking so we discontinued that when we renewed this year.Overall, I would be fine switching to another software. It's not the cheapest and we deal with too many hurdles to justify the price as a small business. I wish they would have done more user testing before coming out with the software. Pros It's very user friendly and pretty intuitive to use. The billing functionality is great and it has streamlined our process in many regards. Cons First of all, the implementation when we first got it was incredibly rocky and slow. I think it took us a month or two, which is crazy. The person who was helping us implement it was clearly overwhelmed and was not great at communicating. Overall, the site goes down occasionally or just loads and loads (I expect this every now and then since it's an online software, but it happens more than I'd like). I often encounter errors in invoice formatting and calculating balances on the bottom line, and errors in client balances on the A/R Aging (which should NEVER happen with a billing software - and this took forever to get fixed) to name some examples. There is also a rigidity in the lack of customization on reports or viewing different modules in the software that I think could be improved. I have submitted many feature requests, but they haven't addressed or implemented any of them.Customer support is really lacking. The support that we do get is always friendly, but I have a feeling that the developer team is very understaffed. There are 2 ways to report issues/bugs: you can open a chat with them in the software (they don't have a phone number to call for support) or you can put in a Feature Request/Bug Report (they NEVER respond to these - I think they go into a black hole). Talking to them via chat is effective sometimes. Often, I will have to follow up to find out the updated status on an issue, and if I don't follow up, I just never hear back. It's really frustrating. Alternatives considered [OfficeTools](https://www.capterra.com/p/165549/OfficeTools/) Reason for choosing Mango Practice Management The price was better than some alternatives and we wanted to give a chance to a smaller company to integrate both our billing and time/project management softwares into an all-in-one program. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) Jun 2021 Review Source NW Nani W. Bookkeeping/Office Manager Accounting Used the software for: 6-12 months ### "Never Ever Use This Product " November 17, 2022 1.0 LAME. ACH payments never worked fully. Invoicing never worked fully. Customer service never resolved our issues. AND BEST OF ALL. No money back guarantee. You get what you get, and that's all. So, if you want to blow a couple thousand dollars on a product that won't work, go for it! This is the choice for you. Pros The thing that bums me out, is I did love this product. IF IT WORKED! But it never ever fully worked. Whether the invoices weren't actually being sent to our clients. To the QuickBooks sync agent never working 100%. To the ACH payments constantly being down and having to hear about from our clients. We left mango after 5 months and literally to this day they haven't resolved our issues or reached out once, and they literally don't even know we aren't using it. Cons Good luck getting someone in real time to help you. You can email, attempt calls, leave messages... they're going to say their working on it but then never tell you what the problem is and why it's taking so long. They're in a different time zone, and they use that fact to their advantage. Alternatives considered [Firm360](https://www.capterra.com/p/197013/Firm360/) Reason for choosing Mango Practice Management Because we were misinformed on the product we would be getting. We are now with Firm360 and are happier than ever. Switched from [BigTime](https://www.capterra.com/p/131076/BigTime/) It was too clunky and we didn't enjoy the flow of things. Review Source KH Kathleen H. Owner Accounting Used the software for: 1-2 years ### "Product has gone downhill in past 6 months" February 22, 2023 3.0 I was a fan of this product until about 6 months ago. For some reason in the last 6 months something has changed. Reports all of a sudden have incorrect data and it takes them weeks to fix. Nonbillable time shows up on the billing reports and I'm told I just have to live with it. Clients upload documents and they show up in the wrong folders. The online help feature leads you to a bunch of recorded hourlong sessions they did they did a year or two ago - so you have to try to figure out which 15 seconds in that video gives you the answer you need. Reports can be downloaded to Excel, but not in a table format as you would expect so that feature is completely useless. Timers lose track of start time if the software inadvertently is closed. Almost all of these things are recent issues. Pros Project workflows and management is the only area that appears not to have any bugs and works well. Cons Customer support is terrible. They can only be reached via chat and they take hours to respond. They do not follow up on anything - you have to constantly ask them what the status is. Simple problems - like incorrect totals on a billing report - take weeks to fix. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/)[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Canopy](https://www.capterra.com/p/150647/Canopy-Tax/)[Intuit Practice Management](https://www.capterra.com/p/252597/Intuit-Practice-Management/) Reason for choosing Mango Practice Management Seemed like it checked all the boxes for a reasonable fee. Review Source WJ William J. Owner Accounting Used the software for: 6-12 months ### "CPA Firm" July 15, 2021 3.0 I do not feel fully satisfied at this point. Pros Easy to share files. I feel like I am securely sending files. Cons Sometimes the icons in Outlook 2016 are not appearing. Then, I must waste time trying to send the files. Alternatives considered [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) Reason for choosing Mango Practice Management Price, helpful customer service during purchase and implementation Review Source Response from ProfitSolv July 19, 2021 Hi William, I am sorry to hear about the intermittent issues you are experiencing with the visibility of the add-in - desktop Outlook can be tough to deal with at times. Can I do anything to assist? VR Verified Reviewer Owner Accounting Used the software for: Less than 6 months ### "Be warned that this program isn't ready for prime time yet" December 29, 2022 1.0 Walk away. Run away. It's a nice vision they have, but they are not there yet. Wait for the integration to really be there before purchasing. Pros The future state is what we wanted and were sold on - not the current state. We were sold on the connectivity - see the client documents, the time and billing, and sending returns all from one app. It would be efficient, it would be easy to use one program instead of four. Reality hit after purchasing that we have as many programs as before and they don't work as well. Cons AFTER signing up we had to get 3 or 4 apps instead of one. The client portal has the name Mango share, but it was not integrated with Mango Practice Management. The programs don't really talk to each other yet. There are buttons and features that don't work but are still visible. Support was SLOW, and the intercom chat "The best way to get ahold of us" still led to long delays in response. Review Source EG Eileen G. VP Accounting Used the software for: 6-12 months ### "Extremely disappointed" June 28, 2023 1.0 To many issues with reply "we've elevated"the particular problem and weeks pass by in crucial deadline time with no resolution Pros Client ability to pay online. Ability to search by any name not just last name. Cons Inability to print reports for assigned users or randomly reports stop working. Reason for choosing Mango Practice Management Merged with Imaginetime. Thought reports, routing sheets and overall would be similar Review Source Response from ProfitSolv August 9, 2023 Eileen, Thank you for your review. We value all feedback and use it to directly impact how we continue to develop our platform and services. To address your inability to print reports, we highly suggest you reach out to our support team. They can walk you through how to do this. We want to be sure Mango Practice Management is providing you with the functionality you need to run an efficient and profitable account firm! We appreciate your feedback and support. WA Wade A. Customer Support Specialist Accounting Used the software for: 1-2 years ### "MangoShare Traininers View" June 21, 2023 5.0 Pros MangoShare (Document Management part) offers a smooth way to share Portal access, file sharing, file requesting, and E-signature completion via Question/Answer secured links. Support team goes above and beyond to get you and your team going! Cons There is always room for improvement, but the cool thing about Mango Practice is their ability to take suggestions and make them happen! We've seen Feature Requests happen in the same week. I'm sure this is dependent on complexity, but the attention to customer needs is highly valued! Review Source Response from ProfitSolv August 9, 2023 Thanks, Wade! We are always looking to make new features and improvements for our customers. Our software was built by accountants, for accountants. And the best way for us to continue to serve our customers is by listening to what you need and taking action. We appreciate your support! KN Kathy N. Owner Accounting Used the software for: Less than 6 months ### "Mango Review" September 12, 2023 5.0 I am still relatively new to Mango, but am already seeing a difference in tracking task and workflow management. Pros Mango has US Based support, friendly & patient staff, easy to handle client needs & workflow management in one place Cons There is a learning curve to Mango. However, the staff is very patient and helpful. They are also very open to suggestions to make the software better from the user end. Reason for choosing Mango Practice Management US Based Support. Friendly staff Review Source Response from ProfitSolv September 14, 2023 Thanks and welcome to Mango, Kathy! We appreciate your support and business. As you know, our support team is ready and willing if you have questions or feedback on what you'd like to see added/updated. Mango is built for accountants, by accountants. That means your insight and feedback are critical for continued innovation! MW Mona W. President Accounting Used the software for: 6-12 months ### "Excellent Practice Management tool" January 11, 2022 5.0 I have met the \[SENSITIVE CONTENT\] and the \[SENSITIVE CONTENT\] as well as talking with most of the customer support staff. All are friendly and accommodating. They take the time necessary to walk you through any issues and there are multiple tutorials available. Pros I love the ease of sending forms for electronic signature, the fact that they automatically go to the client's file and stay there and that the client has access to the forms. Cons I have not actually begun to use the Time & Billing at this time. This is the year to do just that. I suspect it will be just as easy to use as the Electronic Signature and Document Manager. Review Source Response from ProfitSolv January 12, 2022 Mona! Thank you so much for the kind words! It was a pleasure to meet you in person. :) KL Karen L. Executive Administrator Accounting Used the software for: 2+ years ### "User friendly" December 1, 2020 5.0 We have been using Imagine Time almost as long as it has been in business and they listen to your suggestions you send them and are very quick to get back to you when you need support Pros How user friendly it is, and how easy it is to run reports, and track due dates Cons Every time our internet goes down the time and billing goes down as well Review Source RS RICHARD S. Trustee Accounting Used the software for: Less than 6 months ### "User of the Produce" July 30, 2021 5.0 I was very impressed with the Tech Support. When we had a problem understanding how a procedure worked, your tech support were able to give a very quick and accurate explanation on how to accomplish what we wanted done and how to to it correctly. Pros Ease of sending and receiving secure documents. We deal with individuals and businesses secure data like SSN's, EIN's and Financial Data and this software lets us do that securely. Before this produce we had to jump through a lot of hoops to encrypt and send or receive data from our clients. Cons Have not found a feature yet that we do not like. Review Source Response from ProfitSolv August 2, 2021 Thanks, Richard! TB THOMAS B. ACCOUNTANT Accounting Used the software for: 6-12 months ### "Getting better" July 6, 2021 4.0 Beyond the speed of the servers, it is useful and the clients use it more than other methods (one drive, google drive, dropbox, etc.). Customer service has been excellent. And functionality updates have been appreciated. Pros This is a good option for a smaller firm like ours (700 clients). It is intuitive and clients generally have no problem accessing across different browsers. Cons I find the product slow to load and navigate. Review Source Response from ProfitSolv July 9, 2021 Thank you, Thomas! I will have my devs look into the speed issue you mentioned - a "fast" product is very important to us! SB Stephen B. President Accounting Used the software for: 2+ years ### "Imagine Time THoughts" November 30, 2020 5.0 Pros I like the staff time tracking and invoicing. Cons The learning curve has been harder than expected. Review Source GD Gavin D. CEO Education Management Used the software for: Less than 6 months ### "New to Imaginetime" July 7, 2021 4.0 The staff have been helpful in the transition process and can be easily contacted. Our company is still implementing the new software so the final verdict is still undecided. Pros The software is comparable to that of Sharefile with fewer bells and whistles but priced less which is good for some applications. Cons Some key features are still not available like file sync or website integration. Review Source Response from ProfitSolv July 8, 2021 Thank you for the feedback, Gavin! I am so happy to hear you are enjoying the process so far. We are happy to review any key features you are wanting with you personally! BP Bill P. Chief Operating Officer Law Practice Used the software for: 6-12 months ### "Good but could be great" June 29, 2021 4.0 Confidential communication with clients. Pros Relatively easy to send confidential documents. Relatively easy for clients to reply with confidential documents. Cons Really would like to have clients sign documents and return them. This feature really is non-functional. Reason for choosing Mango Practice Management Price Review Source Response from ProfitSolv July 1, 2021 Thank you, Bill! Can we connect soon regarding e-sign? I am happy to help you out to get that piece of the software up and running. MV Michelle V. Associate Accounting Used the software for: 6-12 months ### "Logging in from anywhere" August 2, 2026 5.0 Pros Being able to log in my time anywhere instead of being required to log it on my desktop. I've never liked being forced to log in my time at the desktop, but Mango allows me to do it from anywhere. Cons It is a little difficult to figure out how to generate reports. There are too many options to choose from in order to generate them. Switched from [OfficeTools](https://www.capterra.com/p/165549/OfficeTools/) Company wanted to make the switch for ease of use and to be able to access it remotely. Review Source KF Keith F. President Accounting Used the software for: 2+ years ### "DO not purchase Mango Practice Management " June 19, 2025 2.0 I have been working with support over the past year and continue to get talk and very little progress. I would never recommend someone buy this software. The customer service is horrible, the deliverable is poor and all you get is a lot of promise with little results Pros I love the concept of this software. I am a CPA who needed something to track time from staff so it could be later billed but mainly needed the reporting to provide me feedback regarding staff realization and profitability on clients to make sure we are properly charging them for the service they are getting. Cons Over the past year the software has become much less reliable. We have had trouble accessing the software or more specifically running reports. We try and run basic reports and the software generates an error and does not allow the report to be run. The primary report I need would be a summary of time spent and related billings by client by service code such as actg, tax, payroll. Right now I can run a report for a client and see the summary of my revenue and time spent but cannot determine whether I am making money on one service such as tax and losing on another like payroll. Mango is marketing as a software to help accountants and attorneys manage their practice but lacks the basic skills to do so. Review Source MC Matt C. CPA Accounting Used the software for: 2+ years ### "After much patience - disappointing" April 18, 2025 2.0 We transitioned from Imaginetime to Mango when Imaginetime became obsolete because we figured the onboarding would be seamless, as they were the same company. We were wrong. There were errors in the data that, after 4 months of trial and error, we found the problem. This should have been a red flag, but with each program update, functional items, such as menu dropdowns, report data, and invoice data would change or just not work. Customer support is always very nice, and if was something isolated they would work with you until it is fixed, but if it is a program glitch, they send it to the dreaded "Dev Team". I have sent things to the dev team a year ago that are still waiting to be addressed. These are non functioning programming items, not new features I would like to see. In addition, the onboarding does not give you a good sense of how certain setup items affect billing. When we asked why certain billing features were not working the way we wanted, they could not figure out why. Eventually we figured it out ourselves, we had to go in and change every client, as there are no bulk changes. Pros Love the layout and structure of the program. Wish it actually worked better. The layout of separating billing, task management and client portal was good. Cons Biggest item. Errors. Errors on invoices and errors in reporting. Secondary items, the fact that they staff can not be assigned to a project, only a task within the project. Filters were hit and miss. Client dashboard showed annual revenue figures to the entire firm Review Source CL Charity L. Admin Accounting Used the software for: 1-2 years ### "Find something more reliable" April 6, 2025 2.0 Our accounting and tax firm switched to Mango from Imaginetime. Looked like a great program. Seemed easy to use, and nice report layouts and many options. However, consistently over the year we were with them we had several issues, such as incorrect data on reports. You could run two reports with same data and end up with different amounts. Invoicing issues which were being witnessed by our clients making us look imcompetent. Several invoice layouts didn't even work. We ended up doing twice as much work trying to ensure correct data that we switched before our one year membership was up. Pros Clean simple look and appeared straightforward with lots of reporting and invoicing tools. Cons Performance errors, incorrect data, lack of assistance. Switched from [ImagineBilling](https://www.capterra.com/p/142550/ImagineBilling/) Imaginetime was becoming inactive and we were forced to find alternative. Was informed Mango was best replacement Review Source KO Kurt O. Owner Accounting Used the software for: Less than 6 months ### "Good Software experience with Mango" November 19, 2024 4.0 Overall very good. Very friendly people to deal with. Pros Good software, is as advertised. Very well thought out. Cons I need a little more help navigating around, initial training. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Reason for choosing Mango Practice Management The demo was better. I felt the training would be better. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.