Who Uses This Software?

501(c)3 Nonprofit organizations. Agencies that consult to nonprofit organizations.


Average Ratings

122 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MobileCause
  • www.mobilecause.com/
  • Founded 2008
  • United States

About MobileCause

MobileCause is your all-in-one fundraising software. We provide online, mobile, event and peer-to-peer fundraising software to help nonprofits engage donors and boost giving. Our team of fundraising experts partner with you each step of the way to ensure your success. As the pioneers of text-to-donate, MobileCause has become the trusted online and mobile fundraising partner for nonprofits looking to scale their fundraising quickly and efficiently, without paying any transaction fees.


MobileCause Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Discovery
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Volunteer Management
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

MobileCause Reviews Recently Reviewed!


My likes and dislikes of MobileCause

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MobileCause is great for the user experience with crowdfunding. Our college students love working with the platform and have exceeded their past mail-based fundraising campaign totals.

Setting up campaigns and activities is also pretty straightforward and simple.

Cons: Figuring out how to best structure campaigns is difficult and was not clearly articulated in the onboarding process.

There is not option to have different activity receipts go to different administrators. You can choose to have all receipts go to one extra admin email, otherwise you don't see what the donor/registrant receives.

Receipts also don't list out all a donor's choices on a giving form. You need to add variable fields to the email to help accomplish this. However, if you ever change your form (rename a field, add or remove fields) donors set on recurring gifts no longer have receipts that show their information.

There also isn't clear communication about upcoming recurring gifts for donors who sign up through an online form, rather than on their phone.

Overall: Overall, I'd say that MobileCause really needs to step up the "stewardship" aspect of the platform. It is great for fundraisers to sign up and use to communicate with their family and friends.

But once a donor gives, I'd say the experience is lacking, and has required a lot of work on our end to figure out things that should be standard for a smooth donor experience.

A great start and very personal support for small nonprofit

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the pricing structure for Mobile Cause compared to others that have hidden fees and only get more and more expensive as the organization and donor foundation grows. I also really appreciate the customer service...very quick and very personal. I don't feel like a number, and I also feel like they listen to feedback and develop products and improvements accordingly.

Cons: The learning curve was steep when we first began with Mobile Cause. Now that I understand it, I can do lots of different things, but it's difficult to delegate to others because it's not always intuitive. The ease of use has improved over time, though. I'm also thankful for the integration and development they're working on with regards to reports and use of forms for different activities.

We have donors in another country that is not supported by Mobile Cause now, so that remains a hurdle we have to fix.

Overall: Overall, the experience has been quite positive. I appreciate how easy it is to make campaigns and keywords for specific activities. I wish I knew at the beginning what I know now because our dashboard would be cleaner, but it is still much more functional than what we had before.

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MobileCause puts YOU first

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The SERVICE. All the features are great. The forms and reports are easy to use. They are highly customizable so you can run multiple campaigns as well as maintain branding standards. But, by far, the best thing about MobileCause is their service. Whether you call or email - you reach a person AND that person helps get you an answer and resolution.

Cons: I would like to have an option for users to administer their own monthly gifts via a login process - a feature that is currently in development.

Overall: MobileCause became a component of our growth. Organizationally, we see MobileCause keywords now as hallmarks for our own milestones and achievements. Because MobileCause made funds processing and reporting so easy, we have been able to focus our energy and effort on building partner support rather than bogging down in administrative tasks. I can't recommend MobileCause highly enough.

Walk-a-thon

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I worked with a Customer Success Manager to design my pages for our annual walk-a-thon. I wanted to improve our site to be simplier for the user to navigate. She listened to me and designed a site which included everything I asked for resulting in a simplier, easier way for my walk participates to sign-up, join a team and fundraise.

Cons: As someone who has little time and patience for designing pages, I found navitgating this part too time consuming for me. I ended up paying for someone at Mobile Cause to design.

Overall: In the end, the software worked well.. no real glitches. The support team and my Customer Success Manager listened to me and was able to create exactly what I needed. I only wish there was a little more flexability in the terminolgy on the actual pages. Not all users understand fundraising lingo, some of which is not changable in the design.

Director of Development

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mobile Cause is great at integration with our database. When a donor gives through our website, Mobile Cause immediately adds that info to our database--takes a step out of our data input process, saving time and money.

Cons: It is VERY difficult to get assistance. When we have an issue, they are not easy to work with to resolve. Additionally, they do not issue invoices or receipts for charges causing problems for our auditors.

Overall: While we truly enjoy the functionality of the product, we would like to have additional support with the onboarding process and continued tech support.

Vendor Response

by MobileCause on April 23, 2019

Thank you, Demphna, for taking the time to provide your feedback on MobileCause. We are happy to hear you are pleased with the functionality of our fundraising software. We are disheartened to hear you found getting support from our Customer Success team difficult. We pride ourselves on our commitment to customer support. We will be reaching out to you to learn more about your experience so we can ensure your experience isn?t replicated. Please know your experience with MobileCause support is the exception and we hope you give us another opportunity to demonstrate to you the typical high standards our customers receive.

Gift Intake Manager

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customize the giving page for our donors and monitoring the analytics. In addition, Mobile Cause is a fun software to use for fundraising, from its text to donate to its reoccurring donations features.

Cons: The least feature that I like about the Mobile Cause software is the interaction for the donors. I suggest allowing the donor to make a profile on the website, allowing them to have some involvement on the website.

Overall: Overall, I have been using MobileCause for a couple of years and it has been a good time. I enjoy being able to customize our giving page, setting up campaigns for various events, and the growth. I would suggest Mobile Cause to various companies that fundraise.

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Useful Program With Various Benefits

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to run multiple campaigns with multiple forms at the same time. I like the various functions available within forms. I love the customer service.

Cons: The crowdfunding function is still very confusing, both as the administrator and for users. There are some limitations on what information is made available to each group that has caused some disappointment. I have taken all four training courses and there are still some things that I have learned through trial and error or from just clicking around and getting a spark of clarity.

Overall: Overall, I recommend this software. It is aesthetically pleasing, customize-able enough to make it feel your own, and the forms have some great features (like calculations, drop down menus, and giving the donor the option to pay the service fee. Whenever I was massively confused or had complicated questions, the staff was always there to either walk me through it or completely resolve the issue for me. Big thank you to our account manager,

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Great Customer Service

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think it is easy to use. The developers listen to suggestions about features and are obviously customer driven. The customer service responses are polite, prompt and get me the information I need to move forward. I often get responses from the same people call after call, and that helps me know I can trust MobileCause. I also like the new visualized monthly breakdowns.

Cons: Some of the customer information can't be edited without the help of customer support which is hard when a client updates their contact information.

Overall: Great people. Great product.

I would recommend MobileCause

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, intuitive, responsive customer service

Cons: For recurring gifts, donors are notified when credit cards expire, but the admin for the nonprofit is not notified until after the fact. Would be helpful for nonprofit to know earlier.

Overall: MobileCause has allowed us to reach donors where they are. Writing checks is no longer a barrier to giving. Recurring giving is very easy. In the last five years, the platform has been ever-evolving, always improving releasing the latest features to stay ahead of the competition. Customer service is very responsive and open to suggestions. Forms are intuitive and very easy to customize for any purpose.

A Sleek, User Friendly and Modern Fundraising Platform

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have really enjoyed using MobileCause for the ease of use and the simple to learn functionality. The Text to Donate and Peer-to-Peer fundraising tools have helped us modernize and expand our fundraising activities. The option to have donors cover the credit card processing fee is great and in our experience, most donors have chosen to do so, saving us on operating costs. The customer service has been stellar and the numerous packages make it easy to find a good fit for our organization.

Cons: The only downside I have found is that the automated email notifications I receive when a donation is made are too generic and don't contain all the information I need to see at a glance, so I find myself logging in to pull reports to find that information. It is certainly not a deal breaker, but it adds an extra step which would be nice to eliminate.

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We LOVE MobileCause!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been happy customers for almost one year and can't imagine using another platform for all of our fundraising needs. MobileCause offers easy-to-use and create forms, fundraising crowdfunding pages, and event ticket & registration forms - of which we use ALL of these services! Our favorite was the dynamic fundraising thermometer we used for our gala last Spring that allowed donors to see their donations and messages in real time, and garnered excitement and encouragement for more donations that eventually led us to EXCEEDING our goal that evening!

Cons: It would be great if MobileCause offered a simple landing page website template (unlike the one you use for Crowdfunding) for events so all is consistent for ticketing and registration, and could include sponsorship pages (where sponsors can select their level and it is auto-tallied on the donation form, along with any tickets purchased), general info, and a page for the donation form.

Overall: Super pleased! The customer service and level of care we've received since day one has been stellar. We look forward to using the platform and seeing more successful results in our campaigns in the coming future. Thank you!

A good tool in your belt

Dec 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer support has been excellent, they are willing to help problem solve and discuss our issues, even if there is not yet a solution.

Cons: MobileCause still doesn't fit all of our needs, as far as capturing registration information in an easily reportable manner, and the customizations are a little too difficult for most staff to manage.

Overall: Overall, the MobileCause features help to keep our donors engaged and look nice on our website and at events. It's a nice tool to have in our development aresenal.

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Best Bang for Our Buck

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Two things were very successful for us, 1) having an ongoing transaction structure for donors to give online and 2) an easy to execute Text-to-Give option for our event

Cons: Not certain I have a good response to this because The Joseph Fund of Camden has not spend a lot of time gleaning analytic data on usage and utilization like we need to. Hoping The Joseph Fund will be able to do more moving forward.

Overall: Releasing a simple to follow Text-to-Give solution at our event this year allowed us to raise more than $32,000 in pledges in approximately 8 minutes. Our stated goal of $25,000 was reached in less time but momentum was so strong that we exceeded the minimum goal announced.

Pros and Cons

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Bold and easy to navigate options. Strong customer service although at times it feels like they are really good listeners but not so good that executing on the requests.

Cons: Lack to features;

facebook pixel integration

desktop layout vs. mobile design (currently it only offers mobile design forced for desktop users too. Seems most of the space is wasted.

Customization over check out pages and post check out redirect

Ability to custom cross sell

Best product for the cost

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product is relatively easy to use. The price is very reasonable. Customer support is competent and effective. We have been able to raise a great deal of money on this platform.

Cons: Not as many bells and whistles as other products that cost significantly more. The number of outgoing texts allowed is insufficient and we have to expend additional fund to use outgoing texts as we want to.

Overall: We needed an effective and efficient system for collecting funds and running crowd-funding campaigns. We have been very successful in using this platform for this purpose. The ease of use allowed us to respond to needs arising from the recent Camp Fire immediately.

POV user

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the reporting functionality, the new insights preview homepage, but wish it was a more robust function.

Cons: It's not easy to clean up campaigns - so many unused codes...

There should be more functionality added to campaign activities (like recurring donations should have an amount limit or ticketing events could be easier). I also would like to see more control on the back-end. For instance, a donor wants us to to change recurring donation from $50 to $100, we cannot and therefore risk losing the donor due to their inability to navigate the change themselves.

Overall: I joined this organization in May and immediately had to create campaigns. Thankfully the user interface is very easy because I self taught very quickly due to the help pages and your really awesome customer service!

Agility and ease

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MobileCause allows us to design donation forms that work seamlessly across all web browsers, desktop, tablet, and mobile devices.

Cons: As a large organization with many funds, the system doesn't allow conditional drop-down menus (yet!) but I have made requests in the past, such as needing a form-cloning feature, and the developers made it happen, so I'm hopeful.

Overall: MobileCause allows our organization to create specialized donation forms for giving campaigns and unique project efforts. We get real-time results and the accounting/receipting process is easy. We also use the sms subscriptions to stay in touch with our constituents.

Quality software, constantly making pain points better

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of use for the client/donor side. It is simple to go on and make an easy gift.

Cons: The RSVP forms are sometimes difficult to configure in the way we want them. Also, not allowing a login for donors to see their consolidated giving, get access to tax receipts, etc. is a feature we would like to see.

Overall: Simple and easy way to accept gifts. Form always looks nice and clean on computers, tablets, and mobile devices.

Great company with awesome customer service

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service at MobileCause is absolutely fantastic. Whenever I've had questions or issues, I just give them a call and they walk me through trying to fix it. They've also made some pretty good updates throughout the years. Overall, we're satisfied!

Cons: One thing I don't love is that MobileCause doesn't offer an esasy givingform that can be embedded on a webpage.

Honest Review

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the versatility of the software and the ability to customize it.

Cons: If I have to say anything negative it is that there is so many things you can do with mobile cause that sometimes it can be overwhelming to decide what to do first.

Overall: I am very thankful for the customer service at MobileCause. We were able to set up one on one discussions and trainings so that we can get the most out of the service.

Easy to use, but there a few things I could change!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like that its fairly easy to use and that you can text to give and see the back end of the account.

Cons: I don't like that you can't pick the specific date to start a recurring payment and sometimes the forms are hard to navigate

Overall: Overall we got MobileCause so that we could use the thermometer and text to give function. We are also using this to process credit card donations on our website.

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Fundraising with MobileCause

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MobileCause makes it easy to create and run donation campaigns, accept donations, and to track and measure success of specific efforts.

Cons: Occasionally we experience difficulties in performing donor searches and in making refunds.

Overall: Overall, we've had a positive experience using MobileCause. It's a great solution if you have limited experience creating and running fundraising campaigns.

Good Experience

Dec 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and reports are very easy to generate and new functionalities are always being added

Cons: It would be a "10" in my book if it incorporated the international community. It's all U.S. based and for non profits reaching multiple countries it is limited.

Sometimes learning to set up forms is a little difficult but the support team is helpful

Overall: MobileCause allows us to track our donations & giving and a quick and easy format. I like that PayPal and Constant Contact have been integrated and would like to see more enhancements like this.

MobileCause is easy to use and makes fundraising simple

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and allows us to maximize our efforts for fundraising across multiple campaigns. Simple platform that is easy to change and manage various donation forms.

Cons: Unable to update monetary goal for campaigns with each new year without creating a whole new campaign. Which requires us to build out new individual pages.

Easy to use versatile platform

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is fantastic but perhaps what's better is that they keep improving the software based on customer feedback so if something doesn't work for you let them know and in my expereince they've been responsive and things have improved.

Cons: I wish it integrated into our website and database architectures more elegantly.

Mobile Cause

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is easy to use, donor pages easy to edit

Cons: It doesn't transfer directly into our database. It uses a card processor so batches from Mobile Cause don't always appear in exactly the same way on our bank statements (payments are processed at different times). Has text to give but no credit card capture to use for auctions or fundraising events.

Overall: Mobile Cause enables us to process online donations. Credit card fees are fixed but monthly charges mean it isn't the cheapest in the market. However, it is secure and reliable.

Mobilize my cause

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been using MobileCause for years now. We will continue to use them based on the ease of the system and the fact that they are one of the few people to offer text to give and peer to peer platforms.

Cons: The software is great but it would be nice to be able to delete old keywords no longer in use.

Overall: Fantastic.

Excellent Service & Functionality

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The MobileCause platform is so easy to use. When I do have a question or need help, customer service is responsive and helpful. I highly recommend MobileCause to streamline your online giving, engage donors for giving at events, and ticketing.

Cons: I wish that MobileCause had an auction feature.

Overall: MobileCause transformed our online giving experience for our donors. It made it simple, safe and quick. Ticketing was a feature that streamlined our back office procedures saving time and money.

MObile Cause took our findraising to the next level of success!

Dec 18, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly for our donors, elevates our fundraising efforts during an event, and the followup on pledges it automatic and appropriately timed, which saves us much time in the "wrap up" phase.

Cons: The back-end structure concerning the different forms and their associated keywords is a little messy and clunky. I would like to see that simplified a bit more, or maybe streamlined. Also, it would be helpful, when building a form, to be able to move your created fields around to reorder them, because if you have to add in a sponsor level (for example), unless it is the last one in the list, you have to rebuild that whole section which is a pain and wastes a lot of time.

Solid product

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MobileCause is flexible enough for us to use it for a purpose it completely wasn't designed to do but met a need we have.

Cons: The admin site can be a bit tricky to understand.

Overall: I find the MobileCause staff to be very helpful and knowledgeable. They are able to help us think outside the box and be creative with the system.

Priceless!!!

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easily I itbis to set up donation forms!!

Cons: Sometimes not as user friendly as I'd like but support is so good not really an issue.

Overall: MC has brought my non profit to a whole other level. It provides for a more professional look with seamless processing and tracking. My non profit would not be where it is today without MC!!!

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Great for mobile fundraising

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to set up fundraising pages and create crowdfunding campaigns.

Cons: I don't like that I can't customize giving levels. I would like to add impact to each gift string.

Overall: Overall, it is a great giving platform to use. The text messages and mobile fundraising has been one of our best features to use.

MobileCause Client

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly, easy to adapt forms, very useful for mobile giving days.

Cons: Not able to accept gifts from checking accounts. No customer login.

Overall: MobileCause has enabled us to reach more of the masses through an easy way to give online, and we use it for giving days and it works seamlessly.

Great Platform

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MobileCause is a great, sleek, user-friendly platform that offers users several options for bringing in dollars for your organization. They offer a text-to-give platform as well as an easy-to-build donation page.

Cons: It would be great if you could direct different funds into different banking accounts, for example Capital Campiagn vs General Operating Budget donations. instead of all donations lumped together.

Great Customer Service!

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the customization options. There is so much we can change to meet our changing needs.

Cons: Sometimes there are strange bugs and things that seem more confusing than necessary.

Overall: Even when there are problems, which are rare, the customer service team is always very helpful.

Great application

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of mobile cause is amazing! I've used other fundraising tools and this is the best!

Cons: It's a bit confusing at first but overall it's great. Once you get the hang of it, it's amazing!

Overall: It's helped streamline our events and honestly has made it an ease to donate!

Capterra loader

Very user friendly and very high quality online giving tools!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to set up, use and manage. The tools are very trustworthy and the company is very helpful!

Cons: While some functions don't work the way I would like them to due to personal preference, MC always listens to and asks for your feedback and then passes info along to their developers for future upgrades.

Overall: MobileCause is top notch. I have enjoyed working with our reps throughout our time with MC. The Digital Marketing Services are a great help! We have run annual programs and a very complex Day of Giving, crowdfunding campaign through MC and the software and service were AWESOME!

Capterra loader

A step in the right direction

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use and execute to our end users. Our donations increased from previous years using Mobile Cause.

Cons: There are some feature limitations and verbiage changes I would like to have implemented to better serve our community and end users.

Overall: Mobile cause has been easy to implement and use. I appreciate your willingness to grow the product and that you are listening to your customers. The support staff is quick to respond.

Easy Credit Card Processing

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to create donation forms quickly for special projects.

Cons: I REALLY wish donors could easily donate to multiple programs at the same time. Currently, they can only choose from one program. If their donation needs to cover a second program they have to write a note in the comments section. Most often, they fail to tell us how much goes to each program. That creates follow up calls, etc.

Overall: We are processing donations for our organization as well as payments for events and sponsorships. The funds are quickly deposited in our bank account and that is a blessing.

Mobile Cause pros and cons

Apr 24, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It is an easy way to interact with our donor base for ticketing events and fundraisers. It is also good for tracking donations and donor info. The text to give platform is very useful.

Cons: You cannot remove donations that have failed easily. Some procedures, like form creation or transfer, are not clear or intuitive. Thermometers are confusing.

Overall very satisfied

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of getting phone numbers uploaded into the back-end and getting cell phone numbers from it. Then being able to reach out to our younger constituents who prefer texts and emails to calls.

Cons: There are some limitations when it comes to making forms. I would really like to see dynamic forms that can update based on selections that the front-end user makes.

Overall: We have loved using MobileCause and want to use it more in our fundraising efforts. The customer service provided is outstanding and response times to issues are very quick.

The knowledge base provided is amazing for being able to solve any questions quickly.

I'm also very impressed with our CSRs who are very knowledgeable about the product and help us learn and use best practices for our solicitations.

Great Platform for Donations

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that MobileCause is easy to use, flexible, and integrates with Salesforce, our CRM.

Cons: So far, there is not a thing that we do not like about this software.

Overall: We now have the ability to run reports and track donors, something that was made easier using MobileCause. The fact that we can now have donors submit funds live at our annual fundraising event is also a plus.

Excellent Service, Excellent product

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use and tracking abilities. I use this system primarily for event registration and ticketing and it meets every expection.

Cons: Cloning forms has been difficult, specifically for large event weekend.

Overall: MC has provided excellent support, from our rep all the way to their technicians and engineers. Very happy with product.

Capturing ALL of the people in the room!

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MobileCause is fantastic for capturing all donations at fundraising events. MobileCause text to donate provided an easy and effective way to learn about all the people in the room at our Mardi Gras Gala. We raised an additional $50,000 in just a few hours! It is well worth our investment in the product. The visible thermometer and scrolling donations make for an exciting event!

Cons: I have no cons, but if I had to make one up, I'd say we under-utilize the product. We should be using it at ALL of our events.

My Thoughts on Mobile Cause

Apr 24, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The layout is very easy to navigate thru.

Cons: It imports based on email. MULTIPLE duplicate accounts created due to mis-typed email address. I would much rather it searched for existing accounts based on first name, last name and address and/or phone number.

Overall: Is not generating the outcome we had expected.

Mobile Cause Bl

Apr 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the ease of use in creating links and the it is very easy to tract gifts that come in on a daily basis. Our biggest issue was with entering off line donations and that was fixed this year so our overall experience has been good.

Cons: When we are building a new campaign it is not the easiest to work with without calling for support. It has to do more with infrequent use and forgetting how to set up and work within the software. Some of the limitation of adding pictures and flexibility of landing pages has been a problem.

Overall: Our experience has been very positive. Having a landing site for donors that is quick, easy and simple to track has been very helpful.

Flexible and efficient fundraising solution

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mobile Cause is feature dense with a lot of modern solutions for fundraising the crowdfunding option in particular is great!

Cons: Form builder is not very intuitive for more advanced forms. Reporting is not very intuitive for events.

Overall: Slow start up but effective once the team gets used to using it.

Pink Preview

Apr 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of navigation as well as in setting up my own pages.

Cons: Online Chat for customer service when answer quick questions.

Great donation and fundraising management software

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and has great features to use

Cons: You can't delete a campaign once you create one

Great Product

Apr 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The online landing page has made a great difference on our website.

Cons: A little hard to navigate and find things unless you're using it every day.

Overall: I really like the MobileCause platform. It offers more "bells and whistles" than our small shop is capable of taking advantage of right now, but that will change in the future. MobileCause "online landing page" has made our online giving much more user friendly which has made a significant difference in our donor satisfaction.