Who Uses This Software?

501(c)3 Nonprofit organizations. Agencies that consult to nonprofit organizations.


Average Ratings

76 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MobileCause
  • www.mobilecause.com/
  • Founded 2008
  • United States

About MobileCause

MobileCause is your all-in-one fundraising software. We provide online, mobile, event and peer-to-peer fundraising software to help nonprofits engage donors and boost giving. Our team of fundraising experts partner with you each step of the way to ensure your success. As the pioneers of text-to-donate, MobileCause has become the trusted online and mobile fundraising partner for nonprofits looking to scale their fundraising quickly and efficiently, without paying any transaction fees.


MobileCause Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

MobileCause Reviews Recently Reviewed!


My likes and dislikes of MobileCause

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MobileCause is great for the user experience with crowdfunding. Our college students love working with the platform and have exceeded their past mail-based fundraising campaign totals.

Setting up campaigns and activities is also pretty straightforward and simple.

Cons: Figuring out how to best structure campaigns is difficult and was not clearly articulated in the onboarding process.

There is not option to have different activity receipts go to different administrators. You can choose to have all receipts go to one extra admin email, otherwise you don't see what the donor/registrant receives.

Receipts also don't list out all a donor's choices on a giving form. You need to add variable fields to the email to help accomplish this. However, if you ever change your form (rename a field, add or remove fields) donors set on recurring gifts no longer have receipts that show their information.

There also isn't clear communication about upcoming recurring gifts for donors who sign up through an online form, rather than on their phone.

Overall: Overall, I'd say that MobileCause really needs to step up the "stewardship" aspect of the platform. It is great for fundraisers to sign up and use to communicate with their family and friends.

But once a donor gives, I'd say the experience is lacking, and has required a lot of work on our end to figure out things that should be standard for a smooth donor experience.

A great start and very personal support for small nonprofit

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the pricing structure for Mobile Cause compared to others that have hidden fees and only get more and more expensive as the organization and donor foundation grows. I also really appreciate the customer service...very quick and very personal. I don't feel like a number, and I also feel like they listen to feedback and develop products and improvements accordingly.

Cons: The learning curve was steep when we first began with Mobile Cause. Now that I understand it, I can do lots of different things, but it's difficult to delegate to others because it's not always intuitive. The ease of use has improved over time, though. I'm also thankful for the integration and development they're working on with regards to reports and use of forms for different activities.

We have donors in another country that is not supported by Mobile Cause now, so that remains a hurdle we have to fix.

Overall: Overall, the experience has been quite positive. I appreciate how easy it is to make campaigns and keywords for specific activities. I wish I knew at the beginning what I know now because our dashboard would be cleaner, but it is still much more functional than what we had before.

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MobileCause puts YOU first

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The SERVICE. All the features are great. The forms and reports are easy to use. They are highly customizable so you can run multiple campaigns as well as maintain branding standards. But, by far, the best thing about MobileCause is their service. Whether you call or email - you reach a person AND that person helps get you an answer and resolution.

Cons: I would like to have an option for users to administer their own monthly gifts via a login process - a feature that is currently in development.

Overall: MobileCause became a component of our growth. Organizationally, we see MobileCause keywords now as hallmarks for our own milestones and achievements. Because MobileCause made funds processing and reporting so easy, we have been able to focus our energy and effort on building partner support rather than bogging down in administrative tasks. I can't recommend MobileCause highly enough.

Walk-a-thon

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I worked with a Customer Success Manager to design my pages for our annual walk-a-thon. I wanted to improve our site to be simplier for the user to navigate. She listened to me and designed a site which included everything I asked for resulting in a simplier, easier way for my walk participates to sign-up, join a team and fundraise.

Cons: As someone who has little time and patience for designing pages, I found navitgating this part too time consuming for me. I ended up paying for someone at Mobile Cause to design.

Overall: In the end, the software worked well.. no real glitches. The support team and my Customer Success Manager listened to me and was able to create exactly what I needed. I only wish there was a little more flexability in the terminolgy on the actual pages. Not all users understand fundraising lingo, some of which is not changable in the design.

Gift Intake Manager

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customize the giving page for our donors and monitoring the analytics. In addition, Mobile Cause is a fun software to use for fundraising, from its text to donate to its reoccurring donations features.

Cons: The least feature that I like about the Mobile Cause software is the interaction for the donors. I suggest allowing the donor to make a profile on the website, allowing them to have some involvement on the website.

Overall: Overall, I have been using MobileCause for a couple of years and it has been a good time. I enjoy being able to customize our giving page, setting up campaigns for various events, and the growth. I would suggest Mobile Cause to various companies that fundraise.

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Useful Program With Various Benefits

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to run multiple campaigns with multiple forms at the same time. I like the various functions available within forms. I love the customer service.

Cons: The crowdfunding function is still very confusing, both as the administrator and for users. There are some limitations on what information is made available to each group that has caused some disappointment. I have taken all four training courses and there are still some things that I have learned through trial and error or from just clicking around and getting a spark of clarity.

Overall: Overall, I recommend this software. It is aesthetically pleasing, customize-able enough to make it feel your own, and the forms have some great features (like calculations, drop down menus, and giving the donor the option to pay the service fee. Whenever I was massively confused or had complicated questions, the staff was always there to either walk me through it or completely resolve the issue for me. Big thank you to our account manager,

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Great Customer Service

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think it is easy to use. The developers listen to suggestions about features and are obviously customer driven. The customer service responses are polite, prompt and get me the information I need to move forward. I often get responses from the same people call after call, and that helps me know I can trust MobileCause. I also like the new visualized monthly breakdowns.

Cons: Some of the customer information can't be edited without the help of customer support which is hard when a client updates their contact information.

Overall: Great people. Great product.

I would recommend MobileCause

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, intuitive, responsive customer service

Cons: For recurring gifts, donors are notified when credit cards expire, but the admin for the nonprofit is not notified until after the fact. Would be helpful for nonprofit to know earlier.

Overall: MobileCause has allowed us to reach donors where they are. Writing checks is no longer a barrier to giving. Recurring giving is very easy. In the last five years, the platform has been ever-evolving, always improving releasing the latest features to stay ahead of the competition. Customer service is very responsive and open to suggestions. Forms are intuitive and very easy to customize for any purpose.

A Sleek, User Friendly and Modern Fundraising Platform

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have really enjoyed using MobileCause for the ease of use and the simple to learn functionality. The Text to Donate and Peer-to-Peer fundraising tools have helped us modernize and expand our fundraising activities. The option to have donors cover the credit card processing fee is great and in our experience, most donors have chosen to do so, saving us on operating costs. The customer service has been stellar and the numerous packages make it easy to find a good fit for our organization.

Cons: The only downside I have found is that the automated email notifications I receive when a donation is made are too generic and don't contain all the information I need to see at a glance, so I find myself logging in to pull reports to find that information. It is certainly not a deal breaker, but it adds an extra step which would be nice to eliminate.

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We LOVE MobileCause!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been happy customers for almost one year and can't imagine using another platform for all of our fundraising needs. MobileCause offers easy-to-use and create forms, fundraising crowdfunding pages, and event ticket & registration forms - of which we use ALL of these services! Our favorite was the dynamic fundraising thermometer we used for our gala last Spring that allowed donors to see their donations and messages in real time, and garnered excitement and encouragement for more donations that eventually led us to EXCEEDING our goal that evening!

Cons: It would be great if MobileCause offered a simple landing page website template (unlike the one you use for Crowdfunding) for events so all is consistent for ticketing and registration, and could include sponsorship pages (where sponsors can select their level and it is auto-tallied on the donation form, along with any tickets purchased), general info, and a page for the donation form.

Overall: Super pleased! The customer service and level of care we've received since day one has been stellar. We look forward to using the platform and seeing more successful results in our campaigns in the coming future. Thank you!

A good tool in your belt

Dec 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer support has been excellent, they are willing to help problem solve and discuss our issues, even if there is not yet a solution.

Cons: MobileCause still doesn't fit all of our needs, as far as capturing registration information in an easily reportable manner, and the customizations are a little too difficult for most staff to manage.

Overall: Overall, the MobileCause features help to keep our donors engaged and look nice on our website and at events. It's a nice tool to have in our development aresenal.

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Best Bang for Our Buck

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Two things were very successful for us, 1) having an ongoing transaction structure for donors to give online and 2) an easy to execute Text-to-Give option for our event

Cons: Not certain I have a good response to this because The Joseph Fund of Camden has not spend a lot of time gleaning analytic data on usage and utilization like we need to. Hoping The Joseph Fund will be able to do more moving forward.

Overall: Releasing a simple to follow Text-to-Give solution at our event this year allowed us to raise more than $32,000 in pledges in approximately 8 minutes. Our stated goal of $25,000 was reached in less time but momentum was so strong that we exceeded the minimum goal announced.

Best product for the cost

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product is relatively easy to use. The price is very reasonable. Customer support is competent and effective. We have been able to raise a great deal of money on this platform.

Cons: Not as many bells and whistles as other products that cost significantly more. The number of outgoing texts allowed is insufficient and we have to expend additional fund to use outgoing texts as we want to.

Overall: We needed an effective and efficient system for collecting funds and running crowd-funding campaigns. We have been very successful in using this platform for this purpose. The ease of use allowed us to respond to needs arising from the recent Camp Fire immediately.

POV user

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the reporting functionality, the new insights preview homepage, but wish it was a more robust function.

Cons: It's not easy to clean up campaigns - so many unused codes...

There should be more functionality added to campaign activities (like recurring donations should have an amount limit or ticketing events could be easier). I also would like to see more control on the back-end. For instance, a donor wants us to to change recurring donation from $50 to $100, we cannot and therefore risk losing the donor due to their inability to navigate the change themselves.

Overall: I joined this organization in May and immediately had to create campaigns. Thankfully the user interface is very easy because I self taught very quickly due to the help pages and your really awesome customer service!

Agility and ease

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MobileCause allows us to design donation forms that work seamlessly across all web browsers, desktop, tablet, and mobile devices.

Cons: As a large organization with many funds, the system doesn't allow conditional drop-down menus (yet!) but I have made requests in the past, such as needing a form-cloning feature, and the developers made it happen, so I'm hopeful.

Overall: MobileCause allows our organization to create specialized donation forms for giving campaigns and unique project efforts. We get real-time results and the accounting/receipting process is easy. We also use the sms subscriptions to stay in touch with our constituents.

Quality software, constantly making pain points better

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of use for the client/donor side. It is simple to go on and make an easy gift.

Cons: The RSVP forms are sometimes difficult to configure in the way we want them. Also, not allowing a login for donors to see their consolidated giving, get access to tax receipts, etc. is a feature we would like to see.

Overall: Simple and easy way to accept gifts. Form always looks nice and clean on computers, tablets, and mobile devices.

Great company with awesome customer service

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service at MobileCause is absolutely fantastic. Whenever I've had questions or issues, I just give them a call and they walk me through trying to fix it. They've also made some pretty good updates throughout the years. Overall, we're satisfied!

Cons: One thing I don't love is that MobileCause doesn't offer an esasy givingform that can be embedded on a webpage.

Honest Review

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the versatility of the software and the ability to customize it.

Cons: If I have to say anything negative it is that there is so many things you can do with mobile cause that sometimes it can be overwhelming to decide what to do first.

Overall: I am very thankful for the customer service at MobileCause. We were able to set up one on one discussions and trainings so that we can get the most out of the service.

Easy to use, but there a few things I could change!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like that its fairly easy to use and that you can text to give and see the back end of the account.

Cons: I don't like that you can't pick the specific date to start a recurring payment and sometimes the forms are hard to navigate

Overall: Overall we got MobileCause so that we could use the thermometer and text to give function. We are also using this to process credit card donations on our website.

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Fundraising with MobileCause

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MobileCause makes it easy to create and run donation campaigns, accept donations, and to track and measure success of specific efforts.

Cons: Occasionally we experience difficulties in performing donor searches and in making refunds.

Overall: Overall, we've had a positive experience using MobileCause. It's a great solution if you have limited experience creating and running fundraising campaigns.

Good Experience

Dec 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and reports are very easy to generate and new functionalities are always being added

Cons: It would be a "10" in my book if it incorporated the international community. It's all U.S. based and for non profits reaching multiple countries it is limited.

Sometimes learning to set up forms is a little difficult but the support team is helpful

Overall: MobileCause allows us to track our donations & giving and a quick and easy format. I like that PayPal and Constant Contact have been integrated and would like to see more enhancements like this.

Easy to use versatile platform

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is fantastic but perhaps what's better is that they keep improving the software based on customer feedback so if something doesn't work for you let them know and in my expereince they've been responsive and things have improved.

Cons: I wish it integrated into our website and database architectures more elegantly.

Mobile Cause

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is easy to use, donor pages easy to edit

Cons: It doesn't transfer directly into our database. It uses a card processor so batches from Mobile Cause don't always appear in exactly the same way on our bank statements (payments are processed at different times). Has text to give but no credit card capture to use for auctions or fundraising events.

Overall: Mobile Cause enables us to process online donations. Credit card fees are fixed but monthly charges mean it isn't the cheapest in the market. However, it is secure and reliable.

Mobilize my cause

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been using MobileCause for years now. We will continue to use them based on the ease of the system and the fact that they are one of the few people to offer text to give and peer to peer platforms.

Cons: The software is great but it would be nice to be able to delete old keywords no longer in use.

Overall: Fantastic.

MObile Cause took our findraising to the next level of success!

Dec 18, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly for our donors, elevates our fundraising efforts during an event, and the followup on pledges it automatic and appropriately timed, which saves us much time in the "wrap up" phase.

Cons: The back-end structure concerning the different forms and their associated keywords is a little messy and clunky. I would like to see that simplified a bit more, or maybe streamlined. Also, it would be helpful, when building a form, to be able to move your created fields around to reorder them, because if you have to add in a sponsor level (for example), unless it is the last one in the list, you have to rebuild that whole section which is a pain and wastes a lot of time.

Solid product

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MobileCause is flexible enough for us to use it for a purpose it completely wasn't designed to do but met a need we have.

Cons: The admin site can be a bit tricky to understand.

Overall: I find the MobileCause staff to be very helpful and knowledgeable. They are able to help us think outside the box and be creative with the system.

Priceless!!!

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easily I itbis to set up donation forms!!

Cons: Sometimes not as user friendly as I'd like but support is so good not really an issue.

Overall: MC has brought my non profit to a whole other level. It provides for a more professional look with seamless processing and tracking. My non profit would not be where it is today without MC!!!

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Great for mobile fundraising

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to set up fundraising pages and create crowdfunding campaigns.

Cons: I don't like that I can't customize giving levels. I would like to add impact to each gift string.

Overall: Overall, it is a great giving platform to use. The text messages and mobile fundraising has been one of our best features to use.

MobileCause Client

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly, easy to adapt forms, very useful for mobile giving days.

Cons: Not able to accept gifts from checking accounts. No customer login.

Overall: MobileCause has enabled us to reach more of the masses through an easy way to give online, and we use it for giving days and it works seamlessly.

Great Platform

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MobileCause is a great, sleek, user-friendly platform that offers users several options for bringing in dollars for your organization. They offer a text-to-give platform as well as an easy-to-build donation page.

Cons: It would be great if you could direct different funds into different banking accounts, for example Capital Campiagn vs General Operating Budget donations. instead of all donations lumped together.

Great Customer Service!

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the customization options. There is so much we can change to meet our changing needs.

Cons: Sometimes there are strange bugs and things that seem more confusing than necessary.

Overall: Even when there are problems, which are rare, the customer service team is always very helpful.

Great application

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of mobile cause is amazing! I've used other fundraising tools and this is the best!

Cons: It's a bit confusing at first but overall it's great. Once you get the hang of it, it's amazing!

Overall: It's helped streamline our events and honestly has made it an ease to donate!

Capterra loader

Very user friendly and very high quality online giving tools!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to set up, use and manage. The tools are very trustworthy and the company is very helpful!

Cons: While some functions don't work the way I would like them to due to personal preference, MC always listens to and asks for your feedback and then passes info along to their developers for future upgrades.

Overall: MobileCause is top notch. I have enjoyed working with our reps throughout our time with MC. The Digital Marketing Services are a great help! We have run annual programs and a very complex Day of Giving, crowdfunding campaign through MC and the software and service were AWESOME!

Capterra loader

A step in the right direction

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use and execute to our end users. Our donations increased from previous years using Mobile Cause.

Cons: There are some feature limitations and verbiage changes I would like to have implemented to better serve our community and end users.

Overall: Mobile cause has been easy to implement and use. I appreciate your willingness to grow the product and that you are listening to your customers. The support staff is quick to respond.

Overall very satisfied

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of getting phone numbers uploaded into the back-end and getting cell phone numbers from it. Then being able to reach out to our younger constituents who prefer texts and emails to calls.

Cons: There are some limitations when it comes to making forms. I would really like to see dynamic forms that can update based on selections that the front-end user makes.

Overall: We have loved using MobileCause and want to use it more in our fundraising efforts. The customer service provided is outstanding and response times to issues are very quick.

The knowledge base provided is amazing for being able to solve any questions quickly.

I'm also very impressed with our CSRs who are very knowledgeable about the product and help us learn and use best practices for our solicitations.

Excellent Service, Excellent product

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love the ease of use and tracking abilities. I use this system primarily for event registration and ticketing and it meets every expection.

Cons: Cloning forms has been difficult, specifically for large event weekend.

Overall: MC has provided excellent support, from our rep all the way to their technicians and engineers. Very happy with product.

MobileCause review

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is paramount for us. The customer support we have received has been first class

Cons: Dashboards could be more intuitive m, displaying campaigns or keywords in order of relevance.

Overall: Completely positive! I highly recommend MC!

It does the basics, but entering donor data is quite difficult

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: We're able to go into the records and find past gifts quite easily

Cons: It is not easy to bulk upload gifts with donor info into FileMaker Pro. I'm wondering if you have worked with them to make a more efficient process.

Love MobileCause. Especially the text to give/event thermometer.

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The multiple features available. It is very simple to use and they give you so many templates and the best customer service.

Cons: The only thing I can think of is that because it is so simplistic and easy to use, sometimes you are limited in the design of what you want to do.

Overall: We have received many donations from donors at our Annual Celebration and our Young Leader's events. It is such a motivator to see the thermometer on the screen as people text to give and make donations.

Mobile Cause

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Texting portion to reach our base and registrants

Cons: Many numbers will unsubscribe from the platform

Overall: Alerting registrants of events of fundraising pages and also being able to reach them for event related notices

Easy to give

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Flexible. We are able to customize a giving campaign at a moments notice. We love the ability to share real-time campaign results with donors.

Cons: My marketing department manages the details. I do not have input related to areas of improvement.

Overall: We are able to convert a compelling message into a gift from donors at our events. We have experienced success for four years because of mobile cause. We raise between $10,000 and $20,000 every time we use the tool.

Fundraising Professional

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Being able to code individual campaigns and send donors directly to that donor page. Thermometer for fundraising events is a very cool feature.

Cons: Don't understand crowdfunding vs. campaign. Would like the donation landing page with more features to add a photo and story or bio instead of tiling a photo or having a large photo.

Capterra loader

Very pleased

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: -The web interface

-Customer Service

-Ease of use to our donors

Cons: -A bit of confusion (extra steps) with reconciling payments from MobileCause to CardPointe

Good for text-to-give, not ideal for crowd fundraising

Dec 14, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: If you're looking for a software that offers text-to-give, this is a great, inexpensive software.

Cons: I really dislike the organization of their campaigns as well as how difficult it is to customize different aspects of a crowdfundraising campaign. I also find their reports to be frustrating to download because of the excessive amount of information that can be provided in each report (information that is not relevant to what you need). Overall, I think it is not the best option if you're looking for a strong crowd fundraising software. I also wish they used Stripe as their processor for payments.

Overall: Overall, it's worked with a lot of adjustments for the campaigns we've run, but I wouldn't pick it in the future if I could do it again.

FAB

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easily run reports. Saved on my desktop. Excel based.

Cons: The monthly pledge function. And not always easy to see campaigns

Overall: Good. Use it well!

Great way to raise funds!

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It provided an option for my organization to raise fund live at our events. It is easy to use!

Cons: I do not love the way it "looks". When doing a love ask with a thermometer, it does not provide the best graphic or visuals.

Overall: It has been a great tool in raising $1,000 for us live at events over the years. It is easy to import the information and I would give it a high rating.

MobileCause as an online giving platform

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Pros: Emails are automatically generated for donors, one less step for gift officers to provide tax receipts.

Cons: Cons: Many times text-to-give keywords cannot be used because they have been used by someone else. We have to get creative sometimes to come up with a keyword that has not been used.

MobileCause Review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the text to give options; this is a game changer for younger audiences.

Cons: I don't like how you can't easily reset a page or change amounts. There should be an csv file upload for offline donations

Overall: I fundraise with MobileCause for student giving campaigns.

Great database

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use. Easy to access the information I need.

Cons: At the moment nothing. I'm actually totally satisfied, especially the ability to print our own reports, which our previous system did not allow.

Overall: It has been great since we transitioned from our former database program

Lacking critical customization elements

Dec 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: MobileCause looks nice from a customer's perspective, and their support is quick and helpful.

Cons: MobileCause doesn't allow you to customize the email auto-responder which seems like a very basic expectation. Because it lacks customization, many fundraisers create duplicate pages/accounts since they don't know how the platform works because the auto-responder didn't give them instructions. So we follow up with all fundraisers via personal email with instructions on how to use MobileCause (i.e. how to personalize, access and share their fundraising page with their networks).

When I have to delete duplicate pages/accounts, the screen on which to do so doesn't function the way it should. I even watched a video to ensure I was doing it correctly. You're supposed to be able to search a campaign for any name or keyword but it always comes back with no search results, meaning I had to manually comb through tens of pages to find/delete the duplicate accounts.

The menus aren't straightforward. I've built several campaigns and still have to hover over multiple options to find what I need. It's not intuitive. The downloadable reports are also a mess.

Clean & Simple donation form

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mobilecause presents a clean and easy front facing donation portal for our donors. It is full of features and has made our donating process more simple, which has brought in more gifts.

Cons: Mobilecause has some adapting to do on the back end, allowing for more flexibility of arrangement within forms, and ability to rename/delete/change forms. Sometimes a simple edit requires deleting large blocks of a form and redoing it in a new order. Mobilecause would be served well by improving their back end UX/UI.

Satisfied Customer

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The ability to search transactions, and to be able to customize payment forms.

Cons: No auction feature for fundraising events.

It's 'OK'

Dec 27, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Seems to provide a lot of info on different tabs

Cons: Way to hard to get basic info and it's not easy to navigate. Too many places to have to go to get what's needed. Everything should be all in one central place to view and/or lookup or download.

Overall: It's not the worst, but it certainly ISN"T the best either. A lot of room for improvement.

MobileCause works!

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It was easy to use and an efficient way to capture donations.

Cons: Sometimes people still mess up putting their names and donations so that you see their amounts.

Worthy Product

Dec 14, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: We love using MobileCause at special events. The tools are easy to set up.

Cons: Our web developer hated the interface functionality of MB and strongly urged us to use another product. We are doing that and I hate it on the back-end but agree that what visitors experience is more important and Stripe works better for that.

I also wish MC had an auction function. We used the recommended third party company and it's fine, but it confuses event guests that the credit card they give us when they check in isn't already in our system when we do the mobile text to give ask during the program.

Quality but confusing

Dec 14, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: It does what we can't do, which is handle credit card transactions securely.

Cons: It is not very intuitive. It requires various keywords, across different campaigns, and some work well together, and some don't include a certain tool.

Overall: We like the secure online donations and the peer fundraising option.

fantastic tool that we've used mostly for text to give.

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to set up and use. Pretty simple for user's experience. Follow up texts. Customer service is amazing.

Cons: Sometimes it's too simplistic and doesn't allow you to do the things you want to do. Such as add more copy.

Overall: Additional exposure and fundraising. Can't wait to use other features.

Capterra loader

Lack of suppression and other filters

Dec 14, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use and look and very quick to setup

Cons: No way to segment and filter lists - needs suppression capability

Overall: Support is AWESOME... Product needs work.... Easy of use is OUT OF THIS WORLD!

Great product

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love using this to raise money at events. It's very interactive and guests love it! We have raised so much!

Cons: There really isn't much we don't like. Setting up the thermometer can be tricky the first time around, but otherwise it's great!

Overall: We have had a great experience and it has taken our fundraising to the next level in terms of what we can get live at an event versus our old method of pledge cards.

Realtime impact on your Event Revenue

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Live Thermometer at events

Peer to Peer Team Fundraising

Ease of setup

Cons: transfer from one setup to another is not easy

work around for limited registration slots is wonky

Overall: We use the live thermometer at our events to make our ask more successful

We use the team fundraiser for our annual bike ride with a peer to peer component

We use the team fundraiser for a peer to peer campaign

Perfect giving platform for a small shop!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use and how quickly the functionality is available and ready for use!

Cons: I would like to see it more comparable to the GiveCampus software for days of giving.

Overall: This tool has allowed us to enhance our acquistion donor percentages over the years! It also allows us to have a functional, beautiful and user friendly giving/informational forms.

Mobile cause is worth its cost to support online charitable giving

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use for our end using donors and simple support

Cons: Price of mobile cause is more than other competitors

I love Mobilecause

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's so user friendly and has made our work so much easier--and fun!

Cons: Cannot think of anything. Mobilecause has got everything down from desktop to mobile.

Overall: This platform and software is perfect! Does everything we need, and more. Makes collecting funds and raising money an ease.

An efficient fundraising tool!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, and efficiency of the tool. It's engaging with an audience and yields strong results in just minutes.

Cons: Though we send many reminders texts to people who committed to finalize their pledge, we still have a high percentage that doesn't complete the pledge.

MobileCause for a cause

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It allows a seamless way for donors to support our foundation and make a difference with ease.

Cons: I like everything about MobileCause and cannot think of something I would change!

Mobile Cause is the new frontier for crowd funding

Jan 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is the perfect tool to use at large events where crowdfunding would be helpful! Texting to give is the way of the future in terms of philanthropy, so if you are not using this product or something similar, you are behind the times.

Cons: Donor tracking can sometimes be problematic when someone would like tax credit

Happy with their Customer Services and User Guides

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Their tech support answers my questions very promptly

The self-help guides and videos are also very helpful

Cons: Not that I can think of. It is a little pricey?

Good features

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: User interface is good. Simple to integrate on website. Text to Give.

Cons: Inability to add pixels and tracking to checkout page.

Mixed feelings

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The thermometer is great. Raising funds via mobilecause is mostly fine.

Cons: Creating events is REALLY not user friendly!

Organized way to do fundraising.

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like all of the features and strategies that can be used to fundraise through this software. There are multiple avenues of communication possible.

Cons: If you're a small business it doesn't feel like you get as much bang for your buck. A lot can be done with the software really only if you're bringing in a lot of money and have a wide base of contacts.

Pretty good but not so "pretty"

Feb 12, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Mobile cause works great, no bugs so far.

Cons: I found it pretty limited in it's branding and every donation page or other page you set up is the same template and not the most modern looking. Needs to be updated.

review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it looks good and easy to navigate. has a nice user interface

Cons: it doesn't offer simple features like closing a donation option by a certain time or deleting or even archiving pages created for testing.

Good basic mobile comms tool

Dec 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Relatively basic sms tool. Easy to create lists, campaigns and landing pages.

Cons: Lack of functionality, lack of integrations w/ 3rd party crm systems, limited payment options, outdated interface, no complex interactions

Overall: A good, basic sms comms tool at a reasonable price.

MobileCause Review

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and functionality of the application.

Cons: The affordability versus value for our specific utilization.

Great Product!!!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, collect funds from donors and lots of features! A wonderful tool for emerging and established non-profits alike.

Cons: Some of the texting platform is confusing for newbies and needs to be better explained (ie. multiple codes). Instructions could be simpler for donors as well with best practices. Forms could also offer more tweaks and petition pages need to be updated.

Overall: A great platform for non-profits to raise funds, awareness and engage donors.

Basic List Management

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of import from CSV file and the ability to import additional fields

Cons: No suppression or segment filters for messages