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From staff scheduling and employee monitoring, to ensuring compliance requirements and controlling labor costs, VCS software utilizes artificial intelligence to streamline all of your time and labor management needs including, but not limited to: time and attendance tracking, real-time labor scheduling including time off requests, shift trades and shift bidding opportunities, compliance monitoring, leave management, staffing optimization, and task management.
Provider
Visual Computer Solutions
Located In
United States
Foundation
1998
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Videos, Live Online, Webinars, In Person, Documentation
Support
Email/Help Desk, Chat, Knowledge Base, Phone Support
Designed for corporates, government, and public safety agencies, a workforce management solution that offers employee scheduling, biometric identification, shift bidding, overtime valuation, etc.
Content Source: VCS
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VCS Reviews
Pros
POSS gives us an overview of the schedule, who requested off, who is out sick, and what assignments they are on. Very easy to use and deploy thanks to a great support team.
The amount of time it saves managing schedules, running reports and ability to make changes with ease.
I really like the ability to schedule help sessions on anything and get to work one on one with someone to fix issues. This makes for an overall good experience.
Additionally, being able to capture detail categories that increase cost by pay period, quarter or annually has been the greatest bonus.
Cons
During the introduction phase, it was hard to get used to. Especially, since we had moved from a more archaic way of doing things for years.
There is no way to change this. Typically after enough agencies complain, they will incorporate the change, however an option like this should be included from the start.
If they don't select a shift within the time frame, they are skipped. There is no way to turn this off.
Poorly written software, terrible tech support.
"It's Great"
Overall: Overall my experience with VCS has been more than excellent.
Pros: We have been using VCS (POSS) for several years. The migration to web has been bumpy but overall extremely positive and necessary. Their support staff is fantastic and they continue to improve the software.
Cons: Some features (shift bid module for example) are initially built according to their specifications. For example, officers are given a time limit for selecting a shift. If they don't select a shift within the time frame, they are skipped. There is no way to turn this off. My issue with this is if an officer is busy on an active case and is unable to select his/her shift in the time frame, they should not be skipped. There is no way to change this. Typically after enough agencies complain, they will incorporate the change, however an option like this should be included from the start.
Vendor Response
"10 year User of VCS (POSS)"
Overall: We have become much more accurate and have saved a tremendous amount of time processing payroll.
Pros: The software is very customizable and has been very accurate payroll product for our department. We use most features of the software and have been very pleased overall. The continued updates VCS provides are making the product better and better. We love the versatility of product and the various modules that tie into payroll.
Cons: The general customer service options have been responsive. With that said, I found that the follow through has sometimes been lacking. As an example, we have found some inaccurate reporting issues with some reports. Customer service was initially responsive and agreed that there is an issue, but several months and counting, I have not heard any update and the issue has not been resolved.
Vendor Response
"Pure Garbage"
Overall: Support is minimal at best. Poorly written software. Upgrades are not numbered version-wise; named after the SEASONS! Expect lots of permission reversals after upgrades; Bells and whistles sold don't work. Don't expect to get any support when entire "team" is off at their seminars trying to sell this junk to prospective customers. Our company had to withhold a payment to get their attention to address still un-addressed technical issues.
Cons: Poorly written software, terrible tech support
Vendor Response
"Great Employee Scheduling program "
Overall: VCS POSS (Police Officer Scheduling System) has been great for RPD. Overtime reporting for budget projections and expenses is a primary use. Additionally, being able to capture detail categories that increase cost by pay period, quarter or annually has been the greatest bonus.
Pros: I love the ability to set up schedules for the various unit as far out as needed. The officers use the web based module to see overtime available, leave requests and approval as far as needed. Supervisor are able to ensure there is adequate staffing and never fall below minimum needs of the department. Every change in the VCS Employee scheduling system is documented which is great for payroll audits of time sheets and leave taken . Finally being able to run real time reports is best that are used to project overtime costs.
Cons: For updates of some screens require a lot more time to update such when you need to transfer an officer or employee to another unit. Or when schedules of the same unit have to be individually created.
Vendor Response
"Great Scheduling Software"
Overall: Overall, we are very satisfied with the product as well as the customer service that we receive.
Pros: We use this software to manage the scheduling of Police personnel. POSS gives us an overview of the schedule, who requested off, who is out sick, and what assignments they are on. Very easy to use and deploy thanks to a great support team.
Cons: The only con that I can think of is that since we host our own server, as opposed to using the cloud solution, updates have to scheduled and manually installed by VCS instead of pushing it out automatically or providing an update via download.
Vendor Response
