--- title: "ShipHawk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShipHawk Software - reviews, pricing plans, popular comparisons to other Shipping products and more." source_url: "https://www.capterra.com/p/148006/ShipHawk/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # ShipHawk Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipHawk ## What is ShipHawk? ShipHawk focuses on automating and improving the world behind the buy button and giving businesses access to the same tools and efficiencies used by the largest companies in the world. ShipHawk works with high-volume retail, wholesale, and eCommerce companies using an ERP. ShipHawk delivers much more than warehouse and fulfillment solutions. We deliver skilled industry expertise to dramatically improve your operations and outcomes. We do this by understanding your business and offering practica ## What is ShipHawk used for? [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Freight](https://www.capterra.com/freight-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $12000 Per Feature, Per Year Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipHawk?[Manage this product listing](https://www.g2.com/products/shiphawk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipHawk 4.8 (38) VS. [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting Price $12000 Per Feature, Per Year Starting Price $149 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (38) Ease Of Use 4.8 (291) Value For Money 4.6 (30) Value For Money 4.6 (273) Customer Service 4.7 (35) Customer Service 4.7 (273) ## ShipHawk alternatives [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (1,007)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (110)](https://www.capterra.com/p/146762/DesktopShipper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148006/ShipHawk/alternatives/) ## FAQs about ShipHawk Overview ### Which roles and teams benefit most from ShipHawk? ShipHawk is most used by operations leaders, warehouse managers, and supply chain teams that manage shipping execution, carrier selection, and fulfillment workflows. Business analysts and project managers use it to monitor operational data and improve processes, while technical product managers, engineers, and NetSuite administrators support integrations and shipping-system configuration. Answer based on 36 reviews Overview ### What company size and industries is ShipHawk built for? ShipHawk is built for high-volume parcel and LTL shippers, with small businesses representing 94% of reviewers and Wholesale and Warehousing each accounting for 12%. It also serves Automotive companies, which make up 9% of reviewers, while midsize businesses and enterprises each represent 3%. Answer based on 38 reviews Features and Usability ### What are the key features of ShipHawk? ShipHawk offers shipping management features including parcel shipping, freight shipping, air shipping, and LTL/shared truckload, plus carrier management and shipping services integration. It also includes rate management, shipment price calculation, label printing, tracking for orders and packages, document management, warehouse management, and real-time reporting. Integrations ### Which third-party tools and platforms does ShipHawk integrate with? ShipHawk integrates with four third-party platforms: NetSuite, Shopify, Adobe Commerce, and 3PL Warehouse Manager. NetSuite is the most frequently reviewer-confirmed connection, supporting order, fulfillment, shipping, billing, and warehouse workflows. The catalog also lists ecommerce and warehouse-management connections through Shopify, Adobe Commerce, and 3PL Warehouse Manager. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does ShipHawk offer? ShipHawk provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual guidance for users getting started. Answer based on 2 reviews Getting Started and Support ### What customer support options does ShipHawk offer? ShipHawk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as responsive and helpful, with staff often available to solve setup questions and issues quickly. A few mention an initial learning curve and one unhelpful specialist, but overall support feedback is strong. Answer based on 9 reviews Features and Usability ### How easy is ShipHawk's user interface to navigate? ShipHawk provides an intuitive shipping workspace with easy shipment search, batch processing, and customizable workflows. Warehouse and operations teams find day-to-day navigation practical, especially when checking orders or generating quotes. However, some users consider the interface visually dated and want clearer, more flexible controls for advanced rule customization. Answer based on 11 reviews Features and Usability ### Is ShipHawk easy for warehouse staff to learn? ShipHawk makes daily shipping tasks easy for warehouse staff, with straightforward workflows and limited training needs. Operations teams value its shipment investigation tools, packing options, and rule-based setup for handling complex orders. Some users still want more carrier integrations and greater self-service flexibility when changing configurations or customer-facing settings. Answer based on 10 reviews ## Features AI summary Based on 3,198 Shipping reviews Capterra data shows that buyers of shipping software rank the following features as their top priorities: - **Shipping Labels** (**61%** of reviewers rated this feature as critical) - **Label Printing** (**57%**) - **Parcel Shipping** (**61%**) ShipHawk supports all three of the features reviewers rate highest: **Shipping Labels**, **Label Printing**, and **Parcel Shipping**. Together, these capabilities help businesses create carrier-ready labels, print documents quickly, and manage parcel shipments more efficiently, allowing teams to improve fulfillment speed, reduce manual work, and keep shipping operations accurate. Shipping Labels 4.7 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Generate or print labels that contain shipping information for packages Label Printing 4.6 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Parcel Shipping 4.5 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Manage and organize the shipping, tracking, and delivery of packages Package Tracking 3.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Track the parcel or consignment delivery status Shipment Price Calculation 5.0 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Calculation of shipment price based on size, weight, route, timeframe, and carrier. Shipment Tracking 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. ShipHawk 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Air Shipping: Ship packages/goods by aircraft - API: Application programming interface that allows for integration with other systems/databases - Bills of Lading: Documents issued by a carrier to acknowledge receipt of cargo for shipment - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - Status Tracking: Track the status over time for a request, process, asset, or transaction - Transportation Management: Organize and track the physical movement of goods from one location to another - Warehouse Management: Manage and track operations and inventory within warehouses - Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods --- Get Advice We can help you find the software with the features you need. Features 4.5 (33) 4.5 Based on 33 reviews ## Pricing Value for money 4.6 (30) Free Version Basic $12,000 Per Feature,Per Year Value for money 4.6 (30) 4.6 Based on 30 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ 3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (35) 4.7 Based on 35 reviews ## User reviews Overall rating 4.8 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(34) 4(3) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful CE CEO CEO Used the software for: 1-3 years ### "Does more with fewer people and integrates beautifully" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2026 Overall it has been a great addition to our operation. It does what it promises, integrates well with our other software, and has let us scale fulfillment without adding headcount. Combined with genuinely helpful customer service, it has been well worth it for us. Pros ShipHawk has let us do a lot more with far fewer man hours. The automated rate shopping and cartonization mean orders go out the most cost-effective way without anyone manually picking boxes and carriers order by order. It also integrates cleanly with NetSuite and the rest of our systems, so orders flow straight through fulfillment without us re-keying anything. For a growing apparel brand shipping both wholesale and DTC, that automation has been the biggest win. Their customer service has been top notch too whenever we've needed help dialing something in. Cons If I have to pick something, there is a learning curve up front. Getting all the shipping rules, pack configurations, and carrier settings dialed in took some time because there is a lot the software can do. Once it is set up it largely runs itself, and their support team helped us through the pieces we got stuck on. Sam P. Director of Operations Used the software for: Less than 1 year ### "Great Shipping Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2026 Overall Shiphawk does a great job in helping us through our shipping is as efficient as we can make it. Pros Our Shiphawk rep and support team are always available to help solve problems. The user interface is easy to understand. Cons It would be great if there was more flexibility to where the user can login to track performance, rather than the login being tied to the workstation. SE Software Engineer Software Engineer Used the software for: 3-5 years ### "ShipHawk is the best whiteglove and LTL aggregator out there with full API support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 6, 2018 We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us. Pros ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets. Cons There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this. NA Netsuite Administrator Netsuite Administrator Used the software for: 1-3 years ### "Great Software for Shipping, one of the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2021 By using ShipHawk we have been able top optimize our shipping process saving us time and money. When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving. Pros How easy it was to integrate with Netsuite and to keep it update. We love how easy it is for the users to ship out the packages and it saves us so much time. Cons Not much I don't like because ShipHawk has helped us customize the parts we didn't like so the software has met our needs as we continue to grow as a company DO Director of Information System Director of Information System Used the software for: Less than 1 year ### "Great product that gets the job done" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 25, 2023 Overall, ShipHawk gets the job done. It meets the needs we have for small parcel shipping with is huge. But with other options on the market, do you research. If you feel like this works for you great. But it is not the end all be all either. I am happy with ShipHawk, but again I was not part of the decision process when selecting. Pros I like some of the features as far as label creation. Having the WMS and Shipping Module combined comes likewise as a blessing and a curse. But as I am getting off the ground with ShipHawk, it works great but will require a greater in depth use. Cons I am not extremely please with the implementation process, i dont like the fact that their modules go from picked to shipped, but again its not a deal breaker just not what I am used to SS Sr. Supply Chain Manager Sr. Supply Chain Manager Used the software for: 3-5 years ### "Happy Shippers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2024 Pros ShipHawk enabled us to ship a lot more efficiently. With the eCommerce side of our business, we have a lot of orders that are very similar and we can do bulk shipping and bulk processing and get orders out faster. Cons Packing Rules don't really fit how our items are able to be shipped. It is a great concept but it hasn't been able to work for us. IT IT IT Used the software for: 3-5 years ### "ShipHawk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 16, 2022 Pros Able to connect to Retail Website. Gives shoppers accurate shipping rates before purchasing. Able to filter orders by warehouse so each site can only see what they need to see. Cons Doesn't have quantity in decimals. 0.5 lbs of nails for example or selling by the lbs. Large modifications take a long time to complete or cost extra to speed up the programming part. OA Operational Analyst Operational Analyst Used the software for: Less than 1 year ### "Amazing Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Overall the TMS was the easiest and most detailed system i have implemented into our company thanks to their team and documentation on their services Pros How customizable their platform is to best meet the needs of the company. Implementation team very knowledgeable and helpful when it come to getting the most out of the platform. Cons There isn't much to not like about Shiphawk ML Michael L. Cataloger Used the software for: Less than 1 year ### "Excellent Product and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2023 A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires. Pros Being able to compare the rates of any of our carriers was clutch, and being able to also include non-supported carriers and still be able to track and manage the shipments and data automatically instead of manually was huge for us. Cons There are some features that we think could have been developed better for the end user, we've already brought those up to the team that handled our launch and they immediately began working on getting them discussed and implemented. CS CJ S. Sr. Business Analyst Used the software for: Less than 1 year ### "Great TMS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 16, 2024 Pros Very responsive to any of our support requests. Good implementation experience overall. Cons Some features that should have (seemingly) already existed on a TMS platform, but did not. ShipHawk were quick to get them added, however. 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