Who Uses This Software?

U.S. based, high volume parcel and freight shippers spending at least $500,000 on shipping annually.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ShipHawk
  • shiphawk.com
  • Founded 2012
  • United States

About ShipHawk

Ship smarter, faster, and better with ShipHawk. Our shipping software helps you reduce direct and indirect shipping costs with technology by improving your workflow and more effectively using your negotiated rates. ShipHawk is a cloud-based platform that offers full-featured order, rate and shipment management via API, integrations and web interface. It can easily be connected with mid-market and enterprise business systems you know and trust like NetSuite, Infor, SAP and more.


ShipHawk Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management
  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management

ShipHawk Reviews Recently Reviewed!


Capterra loader

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons: There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Overall: We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Revolutionize how you ship

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and simplifies your business

Cons: They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

They make it easy!

Mar 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Vendor Response

by ShipHawk on March 21, 2016

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Outstanding service and the best pricing for brokered shipments around

Mar 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Shiphawk was an amazing find.

They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Vendor Response

by ShipHawk on March 23, 2016

I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!

Great Shipping Software for Busy Retailers

Mar 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips.

Vendor Response

by ShipHawk on March 22, 2016

Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time!

Great Company!

Mar 24, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: ShipHawk's customer service is great and they get the job done right!

Vendor Response

by ShipHawk on March 24, 2016

Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

Always helpful and fast!

Mar 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We would highly recommend!

Vendor Response

by ShipHawk on March 23, 2016

Thanks for the recommendation Tristen!