# ShipHawk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShipHawk Software - reviews, pricing plans, popular comparisons to other Shipping products and more. Source: https://www.capterra.com/p/148006/ShipHawk --- # ShipHawk Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipHawk ## What is ShipHawk? ShipHawk focuses on automating and improving the world behind the buy button and giving businesses access to the same tools and efficiencies used by the largest companies in the world. ShipHawk works with high-volume retail, wholesale, and eCommerce companies using an ERP. ShipHawk delivers much more than warehouse and fulfillment solutions. We deliver skilled industry expertise to dramatically improve your operations and outcomes. We do this by understanding your business and offering practica ## What is ShipHawk used for? [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Freight](https://www.capterra.com/freight-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $12000 Per Feature, Per Year Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipHawk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://shiphawk.com&name=ShipHawk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipHawk 4.8 (38) VS. [4.6 (959)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting Price $12000 Per Feature, Per Year Starting Price $14.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (38) Ease Of Use 4.5 (921) Value For Money 4.6 (30) Value For Money 4.4 (771) Customer Service 4.7 (35) Customer Service 4.3 (767) ## ShipHawk alternatives [4.6 (11)](https://www.capterra.com/p/144276/Shipedge/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (108)](https://www.capterra.com/p/146762/DesktopShipper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148006/ShipHawk/alternatives/) ## FAQs about ShipHawk Overview ### Which roles and teams benefit most from ShipHawk? ShipHawk is most used by operations leaders, supply chain and warehouse teams, and IT administrators who need to automate shipping workflows, rate shopping, and order fulfillment. Executives and business owners use it to control freight costs and improve visibility, while project and product managers support implementation, system integration, and process efficiency. Answer based on 35 reviews Overview ### What company size and industries is ShipHawk built for? ShipHawk is built for small businesses handling high-volume parcel and LTL shipping, with 94% of reviewers from small companies. It serves wholesale and warehousing most often, each at 12% of reviewers, followed by automotive at 9%, while enterprise and midsize businesses each represent 3%. Answer based on 37 reviews Features and Usability ### What are the key features of ShipHawk? ShipHawk offers shipping management features such as carrier management, rate management, shipment price calculation, and shipping services integration. It also includes freight, parcel, ground, and air shipping, plus shipment tracking, package tracking, order management, warehouse management, label printing, document storage, and real-time reporting. Integrations ### Which third-party tools and platforms does ShipHawk integrate with? ShipHawk integrates with NetSuite, Shopify, Acumatica, Adobe Commerce, and 3PL Warehouse Manager. Reviewer mentions also confirm connections to NetSuite OneWorld, RF-SMART WMS, Exigo, and TrueCommerce EDI Solutions. NetSuite is the most frequently cited integration, especially for ERP, order fulfillment, and warehouse workflows. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does ShipHawk offer? ShipHawk provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, documentation gives written reference material, and videos provide visual walkthroughs for users reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does ShipHawk offer? ShipHawk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers describe the support team as quick to respond, helpful during setup and issue resolution, and generally available when problems arise, though one user noted an initial specialist was not responsive. Answer based on 8 reviews Features and Usability ### Is ShipHawk easy to navigate? ShipHawk feels easy to navigate for most teams, with intuitive search, shipment tracking, and order processing screens. Warehouse staff, manufacturers, and NetSuite users often find daily tasks clear and fast, though some users say the interface looks dated and certain customization options or rules could be easier to understand. Answer based on 11 reviews Features and Usability ### How easy is ShipHawk to use for warehouse teams? ShipHawk works well for warehouse teams that need a straightforward shipping and fulfillment system with minimal training. Many businesses say staff learn daily tasks quickly, shipment lookup is simple, and setup supports complex workflows, though some teams want a more modern interface and easier self-service changes. Answer based on 10 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Label Printing 4.6 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Shipping Labels 4.7 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Generate or print labels that contain shipping information for packages Shipment Tracking 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Parcel Shipping 4.5 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Manage and organize the shipping, tracking, and delivery of packages Order Tracking 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Shipment Price Calculation 5.0 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Calculation of shipment price based on size, weight, route, timeframe, and carrier. ShipHawk 41 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Ship packages/goods by aircraft Application programming interface that allows for integration with other systems/databases Documents issued by a carrier to acknowledge receipt of cargo for shipment Find, compare, and select the most time/cost-effective freight carrier Manage order deliveries until they are received by the customers Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Track products that are for sale at a reduced price or part of coupon promotions Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transfer of data from one computer system to another Shipping products/goods by land, sea or air Shipping products/goods by land Track and manage inventory levels to maintain proper supply Group and package individual but related items as one package set Process of printing custom labels through various methods. Trucks that do not reach full load and can be shared Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Track the parcel or consignment delivery status Manage and organize the shipping, tracking, and delivery of packages Generate quotes or estimates for customers Track/optimize rates in relation to usage Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrates with shipping services Track the status over time for a request, process, asset, or transaction Organize and track the physical movement of goods from one location to another Manage and track operations and inventory within warehouses Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods Get Advice We can help you find the software with the features you need. Features 4.5 (33) 4.5 Based on 33 reviews ## Pricing Value for money 4.6 (30) Free Version Basic $12,000 Per Feature,Per Year Value for money 4.6 (30) 4.6 Based on 30 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ 3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (35) 4.7 Based on 35 reviews ## User reviews Overall rating 4.8 Based on 38 reviews Filter by rating 5(34) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Chad C. CEO Consumer Goods ### "Does more with fewer people and integrates beautifully" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 10, 2026 Overall it has been a great addition to our operation. It does what it promises, integrates well with our other software, and has let us scale fulfillment without adding headcount. Combined with genuinely helpful customer service, it has been well worth it for us. Pros ShipHawk has let us do a lot more with far fewer man hours. The automated rate shopping and cartonization mean orders go out the most cost-effective way without anyone manually picking boxes and carriers order by order. It also integrates cleanly with NetSuite and the rest of our systems, so orders flow straight through fulfillment without us re-keying anything. For a growing apparel brand shipping both wholesale and DTC, that automation has been the biggest win. Their customer service has been top notch too whenever we've needed help dialing something in. Cons If I have to pick something, there is a learning curve up front. Getting all the shipping rules, pack configurations, and carrier settings dialed in took some time because there is a lot the software can do. Once it is set up it largely runs itself, and their support team helped us through the pieces we got stuck on. Alternatives considered [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Reasons for choosing ShipHawk More customizable to fit our needs and directly integrated with TrueCommerce Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sam P. Director of Operations Retail ### "Great Shipping Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 2, 2026 Overall Shiphawk does a great job in helping us through our shipping is as efficient as we can make it. Pros Our Shiphawk rep and support team are always available to help solve problems. The user interface is easy to understand. Cons It would be great if there was more flexibility to where the user can login to track performance, rather than the login being tied to the workstation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew S. Strategic Analytics and Operations Manager Consumer Goods ### "Shiphawk - Easy to understand and implement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2025 I would highly recommend Shiphawk to anyone. The Shiphawk team is knowledgeable and didn't rush our implementation process. This allowed us to work through practical issues without feeling hung out to dry. Our team has had zero complaints about Shiphawk. Pros We switched to Shiphawk a little over a year ago. With ShipHawk, it’s very straightforward to investigate what’s going on with shipments. Our warehouse staff found it incredibly user friendly which made implementation headache free. Cons We haven't had any issues with the software. The ticket system is great and we've had answers to our questions the same day we submit a support inquiry. Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) We were very unhappy with Pacejet. We consistently experienced technical issues that took too long to resolve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Joe W. Director of IT Warehousing ### "A WMS that delivers on its promises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2025 I can't speak highly enough of our implementation team. They engaged with us to deeply understand our processes and worked relentlessly to make sure they delivered a solution that was purpose built for our needs. They are easy to communicate with and made us feel comfortable and confident throughout the whole process. Pros The Shiphawk team was engaged with us quickly and worked tirelessly to understand "the why" of how we did things. With that deep understanding they developed and tested solutions and were tireless in delivering a product that supported our company. The product is easy to use and easy to deploy. It has eliminated a lot of complexity in our processes without sacrificing business requirements. Cons The user interface is not polished or pretty. I believe it should have a polished UI that speaks to all of the usefulness the product delivers on. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) We never could get NetSuite WMS to work well with our processes. We frequently ran into data errors that NS WMS could not work through and routinely had to default back to the native UI to complete transactions. Alternatives considered [RF-SMART Shipping](https://www.capterra.com/p/10006813/RF-SMART-Shipping/) Reasons for choosing ShipHawk We would have had to change some of our processes to get RFSmart implemented. Shiphawk took our requirements and developed around them and delivered on their promises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Tripp P. Project manager Public Safety ### "Shiphawk Rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 12/10. The implementation was super smooth. We rarely have problems. We have over 140,000 SKUs and Shiphawk can handle it all. Pros The ability to get real time quotes from inside a quote or sales order in Netsuite. It also gives our shipping team a portal entirely dedicated to them. They can see our cost, the weights, dims, and BOL all within seconds. The ability to create rules based on nearly any criteria allows us to refine our shipping costs even more. we ship items that roll up so on paper, they are hundreds of feet long. With rules, we can turn it into a box that is just 48" wide. Customer support is the best of any software company we have/are using. Usually, responses happen within 5 hours or so. Cons Sometimes we wish we could see more information that exists in the backend. You have to submit support tickets to know why certain carriers don't show up as an option. You also can't compare things like negotiated rates and published rates while making a shipping decision. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CS CJ S. Sr. Business Analyst Logistics and Supply Chain ### "Great TMS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 8, 2024 Pros Very responsive to any of our support requests. Good implementation experience overall. Cons Some features that should have (seemingly) already existed on a TMS platform, but did not. ShipHawk were quick to get them added, however. Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Needed a better Amazon Buy Shipping TMS software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kendra B. NetSuite Admin and Logistics Coordinator Automotive ### "No turning back " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2024 Transitioning to ShipHawk has revitalized our shipping operations. Their platform is incredibly intuitive and has alleviated a significant amount of stress. Their commitment to reliable service enhances our operational efficiency and boosts customer satisfaction, seamlessly aligning with our business objectives. ShipHawk’s exceptional customer support team is always on hand to address any queries or issues promptly. They have truly streamlined our logistics, making our shipping process smoother and more effective. Pros ShipHawk’s team transformed our warehouse, moving us from cumbersome NetSuite and our manual labor team now works efficiently without being slowed down by computer processes. ShipHawk is simple and intuitive, barely any training needed bc it is obvious what to do. Cons I have to be diligent to follow up myself at times after meetings on action points. Switched from [Kuebix TMS](https://www.capterra.com/p/153783/Kuebix-TMS/) Because Kuebix was sunsetting and we needed a solution. Alternatives considered [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) [FreightWise](https://www.capterra.com/p/207080/FreightWise/) Reasons for choosing ShipHawk As soon as the product was demonstrated, our team could tell how to use it without even being told! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dustin H. Operational Analyst Wholesale ### "Amazing Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 Overall the TMS was the easiest and most detailed system i have implemented into our company thanks to their team and documentation on their services Pros How customizable their platform is to best meet the needs of the company. Implementation team very knowledgeable and helpful when it come to getting the most out of the platform. Cons There isn't much to not like about Shiphawk Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Pacejet did not meet the needs of what we needed nor where they customizable to our needs in the way Shiphawk is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Ryan N. Director of Operations Building Materials ### "Best in Class TMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 Pros Shiphawk allows us to accurately rate in our Shopify shopping cart as well as fulfill all parcel and LTL orders. We looked at a ton of different options back when we switched and Shiphawk was far and away the best solution we found. Have been with them for over 2 years now and never looked back. They are constantly making updates based on user feedback and their support team is A+ Cons When we first switched their Shopify buildout was very new, most customers use NetSuite it seems. Since that time they have made a ton of updates and solved all the early issues we dealt with Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marli M. Sr. Supply Chain Manager Wholesale ### "Happy Shippers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2024 Pros ShipHawk enabled us to ship a lot more efficiently. With the eCommerce side of our business, we have a lot of orders that are very similar and we can do bulk shipping and bulk processing and get orders out faster. Cons Packing Rules don't really fit how our items are able to be shipped. It is a great concept but it hasn't been able to work for us. Switched from [RF-SMART Shipping](https://www.capterra.com/p/10006813/RF-SMART-Shipping/) We had outgrown our previous solution and were looking for something that would not only fit our needs now, but something that could also grow with us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148006/ShipHawk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.