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Calling all LIFE SCIENCE companies: MasterControl Manufacturing Excellence (Mx) is a next-generation manufacturing execution platform designed for life sciences manufacturers. With cloud-based, electronic batch records, logbooks, and equipment tracking, Mx provides a modern MES that empowers Manufacturing and Operations to streamline processes, reduce time to market, minimize errors, and improve traceability across all production stages—from clinical supply to commercial manufacturing. With Mx, MasterControl delivers a unified solution that drives visibility, compliance, and real-time insights, enabling organizations to operate and scale efficiently.
Provider
MasterControl
Located In
United States
Foundation
1994
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Webinars, In Person, Documentation
Support
Chat, 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum
MasterControl Manufacturing Excellence (Mx) is a next-gen MES for life sciences that improves efficiency, traceability, and compliance by digitizing batch records, logbooks, and equipment tracking.
Content Source: MasterControl Manufacturing Excellence
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Reviewers find the initial sessions with subject matter experts beneficial, as these sessions help them understand and effectively use MasterControl Manufacturing Excellence. They also commend the collaborative features that enhance team efficiency and the system's capability for global implementation. However, users express concerns about the system's flexibility, the lengthy setup time, and the need for a dedicated team to manage the configuration process, which can be a significant hurdle.
Users consistently praise MasterControl Manufacturing Excellence for its exceptional functionality and excellent customer service. They appreciate the high level of support provided by the entire MasterControl team, from sales to front-line support, which enhances their overall experience. Additionally, reviewers value the company's commitment to integrating customer feedback into continuous software improvements, ensuring that the product evolves to meet their needs.
Pros
I love how each step that is filled in captures the exact date and time the step happened. It’s brilliant for traceability and makes our data so much more accurate.
MasterControl makes documentation management easy. Regulatory agencies that review our sites are impressed with the system and ease in finding what they have requested.
Overall, this investment will help support rapid growth in your business and help facilitate the creation and management of a truly robust quality organization.
The ease of use for the end user, the customizability of the software you are not limited to what they allow you to do, you have a good free range of features you can manipulate.
Cons
It is impossible to search any documents by key word, which is a major flaw. It is very difficult to find a needed document and add it to your task list.
It requires a big learning curve and your users will make a lot of mistakes in the process.
My largest complaint however is that the company could also be more forth coming with issues within their software. They have a lot of what they call bugs.
There are some areas that are obviously not geared toward how modern clinical laboratories do document control, but as they get more and more clinical laboratory clients I suspect that will change.
"Review"
Pros: I enjoy the ease of use the most of the manufacturing excellence
Cons: integration of other systems is quite challenging personally
"Excellent product and customer service"
Pros: MasterControl MES has provided my company with a great resource to make our entire process more lean. The savings we have had as a company just from moving away from paper records is worthwhile enough, but the modular nature and no-code simplicity of the interface has allowed us simplify all of our records in a way that was easy to implement. Also, the interface with our quality system was seamless and API integrations are something we are looking forward to putting in place. MasterControl is also constantly improving their software to provide more and more functionality to its end users and the customer service experience has been excellent
Cons: Integrating with regulatory, validation of templates, and some small lags are the main issues or services that we have not taken advantage of yet.
"MasterControl Review"
Pros: The infocard feature that allows you to check previous history, status, revisions, upload attachments, and adding links to documents.
Cons: Constantly logs out of my account, frequently doesn't save or capture changes in collaboration workspace, frequently doesn't allow or there is an error when opening documents in collaboration, lag time to search for documents, occasionally will have to click "discard" or "replace" the infocard when revising documents in the collaboration workspace, and searching for document # and sometimes doesn't show up unless you click "expand search" to find the document.
"MasterControl - Digitize Your World "
Pros: Issuing batch records is extremely simple. Lot number control ensures numbers aren't skipped and the ability to filter records between various products is extremely useful. Mx Builder is user friendly and intuitive to use. Regex expressions allow you to define user inputs, decreasing entry errors.
Cons: Reporting and data analysis is a bit challenging. Insights is an improvement from Jreports, however, there is still quite a learning curve before the module becomes useful. More training and improvements to the speed/functionality of Insights would greatly improve the product.
"MasterControl Review"
Pros: I liked organization of documents the most.
Cons: I like the least is the lack of connectivity between records.
