# MasterControl Manufacturing Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MasterControl Manufacturing Excellence the right Manufacturing Execution solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148011/MasterControl/reviews --- MasterControl Manufacturing Excellence 4.6 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of MasterControl Manufacturing Excellence Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SR Stephanie R Sr. QA System SpecialistChemicals, 201 - 500 employeesUsed the software for: 1-2 years. “I also value how seamlessly it integrates with other MasterControl modules like Quality Events and Document Control, creating a connected, end-to-end quality ecosystem.“ October 8, 2025 Adrienne M Document Control SpecialistPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “It is nice to not have to worry about handwriting and spilling IPA on the paperwork or having pages of batch records lost. When a page goes missing that causes us to have to destroy the batch since we are not able to verify that information.“ August 5, 2025 SR Stephanie R Sr. QA System SpecialistChemicals, 201 - 500 employeesUsed the software for: 1-2 years. “It has improved accuracy, traceability, and efficiency across production processes while streamlining communication between manufacturing, QA, and other departments.“ October 8, 2025 AK Aubrey K QC Project Support SpecialistPharmaceuticals, 51 - 200 employeesUsed the software for: Less than 6 months. “Building the batch record templates is a lot of work and there’s no good way to speed up the process.“ October 7, 2025 SR Stephanie R Sr. QA System SpecialistChemicals, 201 - 500 employeesUsed the software for: 1-2 years. “Overall, MX has greatly improved efficiency, audit readiness, and collaboration between production and QA, supporting our organization’s digital transformation and continuous improvement goals.“ October 8, 2025 JM Jesse M Formulation Technician IIChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “Each item on MasterControl is too close together and is hard to navigate which Form/Document“ December 19, 2025 TL Traci L Senior MasterControl SpecialistMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Production likes the ease of use, the capture of who did a step and when enhances compliance, good documentation practices errors were immediately eliminated and auditors love the transparency and quick response time to see a requested record.“ October 7, 2025 MV Makayla V Quality specialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “It takes a really long time to make electronic batch records because ours are very long and they are detailed“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua B. Production Technician Biotechnology Used the software for: 2+ years ### "Master Control an awesome tool in the Life Sciences" August 19, 2025 5.0 I find it easy to use and it has been a great help as a training coordinator to use it for easily tracking trainings. Pros It's easy to use, it also makes it simple to create and store documents. Master Controls customer support is also quick and reliable. Cons It takes awhile to train everyone on how to use it correctly, the search feature could also be better, if you don't know the exact document number or title of the document you are searching for it can be hard to locate. Review Source SR Stephanie R. Sr. QA System Specialist Chemicals Used the software for: 1-2 years ### "MX Is Great" October 8, 2025 5.0 My overall experience with has been extremely positive. The platform has transformed how we manage manufacturing and quality data by replacing manual, paper-based batch records with a fully electronic, compliant system. It has improved accuracy, traceability, and efficiency across production processes while streamlining communication between manufacturing, QA, and other departments. The ability to capture data in real time and review by exception has significantly reduced batch release times. Although implementation and validation require effort, the long-term benefits—strong compliance, audit readiness, and visibility into operations—make MX an invaluable tool in our digital manufacturing environment. Pros What I liked most about is its ability to eliminate paper records and provide real-time visibility into manufacturing processes. The system ensures data accuracy, traceability, and compliance by capturing information directly at the point of execution. It streamlines batch record review, reduces errors, and accelerates product release. I also value how seamlessly it integrates with other MasterControl modules like Quality Events and Document Control, creating a connected, end-to-end quality ecosystem. Overall, MX has greatly improved efficiency, audit readiness, and collaboration between production and QA, supporting our organization’s digital transformation and continuous improvement goals. Cons What I liked least about is that system configuration and validation can be time-intensive, especially when workflows require frequent updates. Any change to forms or process logic typically involves documentation, testing, and approval to maintain compliance, which can slow down implementation of improvements. Review Source AP Ashley P. Sr. Manager, Quality Systems Medical Devices Used the software for: 1-2 years ### "Mx streamlining" October 8, 2025 3.0 Great experience and user adoption to the module was one of the easiest we have had! The operators love using Mx and dread when there is early phase work that pushes them back to paper processes. Pros Love how the module has streamlined our processes and made the training integration seamless. Has drastically reduced the time and buden reviewing final batch records. Cons The inspection plans feature doesn’t work as well as we had hoped especially for a business that follows different types. Review Source RA Rosalia A. Quality Assurance Manager Pharmaceuticals Used the software for: 1-2 years ### "Mx tool that adapts great for high volumes" October 8, 2025 4.0 I believe the ease of the use of this technology and the versatility it presents has made our adoption one of the greatest improvements in processes. The service from consultants and services in general are great Pros The implementation process with the tool to build “skeleton BR” is awesome. We reduced the timeline to build all our templates significantly by using these compacted portions of BR that then we merge to cover the process. Cons There is a different approach later when all the BR are in production to execute a revision that is to be applied to groups of products or all the BR, as these revisions cannot be executed in bulk. We need to execute one by one Review Source JL Jimmy L. Label Printing Ops Pharmaceuticals Used the software for: 2+ years ### "A worker's insight to doing his job" December 8, 2025 4.0 Fantastic on the security side, haven't had any issues with password breaching on my end. When I use mastercontrol it it has the features I need to do my job. I like how the documents for my department are organized and structured. Pros The process is streamlined to the point of everything being labeled/named for what specific part of the job I need. Cons When too many people are on the system at the same time there is a massive slowdown. Sometimes it moves slowly to a crawl that barely anything can get done. Review Source JM Jesse M. Formulation Technician II Chemicals Used the software for: 2+ years ### "Formulation Technician II" December 19, 2025 5.0 I really enjoy using MasterControl for it's constant convienence and overall availability when I need to have a Form/Document available and what codes and procedures need to be updated. Pros It keeps me well informed about the things I need to learn in the facility that are always updating. Cons Each item on MasterControl is too close together and is hard to navigate which Form/Document I need to find. Review Source SG Seamus G. Automation Engineering Biotechnology Used the software for: 1-2 years ### "Electronic Batch Records with MasterControl Mx" October 9, 2025 5.0 I'm one of the admins that manage MasterControl, and a SME for Mx in my company. I find that this software provides a lot of consistent value to the company. It's impossible to consider going back to paper batch records. It can be tedious to manage, but possible to do so with a very small team. The platform is also intuitive and easy to learn. Pros Electronic batch records are a good option for digitizing manufacturing and creating value through improved efficiency and better quality. MasterControl's Mx production records is one of the best options in the field. Cons The company has a great willingness to improve their software, and has share the roadmap for good improvements down the line. But they just aren't putting out updates very fast, and when they do the quality hasn't been stellar lately. Review Source EN Erica N. Senior Quality Specialist Biotechnology Used the software for: 1-2 years ### "Effective and Streamlined Quality Management Experience" September 11, 2025 5.0 Overall, my experience with has been positive. The system effectively supports document management, training, and production processes, while promoting compliance and continuous improvement. It is a valuable tool for streamlining workflows and maintaining quality standards Pros I appreciate the value for money, strong security, and responsive customer support. The document management and production process features help streamline workflows and ensure compliance, while the focus on continuous improvement supports ongoing quality enhancements. Cons Occasionally, the system navigation can be less intuitive, and some reporting features take time to configure. Overall, these are minor compared to the benefits of the platform. Review Source NG Nicholas G. Document Coordinator Biotechnology Used the software for: 2+ years ### "Left Paper; Never Looked Back" October 7, 2025 5.0 This has been a game changer for our organization and especially my team in Document Control. We have eliminated so many clunky and outdated processes by switching to Electronic. Pros MasterControl has greatly improved our efficiency as an organization. The paper process was incredibly time consuming and opaque but with eBRs we can issue new records in record time. The visibility into the data and being able to look into what has been done when has been a great help. No more digging through off-site storage to find a specific record from years ago. We can all access what we need online. Cons It can be difficult to find the proper view when opening a record. It defaults to sections I do not need and has to reset after opening a useful section. Review Source MW Matthew W. Quality Engineer Biotechnology Used the software for: 2+ years ### "A Mx review" October 8, 2025 4.0 Pros I like how easy it is to create production records and notify managers of oos events. I also like the visibility of the status of the production record and the significant figures. Cons I don’t like how the master template approval process is managed in Qx. I don’t like having to delete a packet if the master template is rejected. Can we remove the REVISED-REVISED-REVISED from the naming structure? Review Source SS Sunkit S. Senior Associate Manufacturing Science and Technology Biotechnology Used the software for: 6-12 months ### "East to use." May 14, 2025 5.0 Very good some minor flaws and improvements would be good. Pros Ease of Master Template creation very plug and play. Ease of end user use very self explanatory. Cons Lacking some formula creation functionality that other systems have. Switched from [Werum PAS-X MES](https://www.capterra.com/p/82749/PAS-X/) MasterControl is far easier to use and create records with more flexabaility. Review Source VR Verified Reviewer Quality Director Medical Devices Used the software for: 2+ years ### "Perfect Batch Record Tool for Life Sciences" January 28, 2025 5.0 Manufacturing Excellence through MasterControl has made it possible for us to be successful in the medical device sector. Pros It is super intuitive for setting up the batch record templates. It takes little to no computer expertise to complete the batch records. It is a great tool! Cons The only drawback is the additional costs for licensing. Alternatives considered [Greenlight Guru](https://www.capterra.com/p/140578/greenlight-guru/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing MasterControl Manufacturing Excellence The electronic batch record features are outstanding. The ease of use is excellent. Operators with little to no computer experience can complete a batch record flawlssly. Review Source KB Kalina B. Quality Engineer II Biotechnology Used the software for: Less than 6 months ### "Mx Summit Review" October 9, 2025 4.0 Overall, it is rather positive and would like to see more improvements to Master Control capabilities with integrations. Pros The Mx is very user friendly and easy to build templates. Simplify production process documentation as many fields can be automated. Cons The customer support is not the best, we have had many issues with records with issues that results in delays in release of product. The issues are backend and require MasterControl to resolve. The VoD tool was not working for awhile, which is used as part of our validation process. Review Source AC Angela C. Sr Associate Biotechnology Used the software for: 6-12 months ### "Production Records review" October 7, 2025 5.0 It would have been more helpful to have the on site consultant help us build the eBR rather than building it for us with us watching. Pros Ease of use for building the template and the options for the different phase steps (date, multiple choice, table, calculation, etc.). Cons Calculator does not contain all needed scientific operators. Not being able to easily move phase steps within the phase. Review Source WS Wendy S. Business Applications Manager Pharmaceuticals Used the software for: 1-2 years ### "MasterControl Manufacturing Excellence Key for Life Sciences " January 2, 2025 5.0 So far it has been easy to use and maintain. Learning how to build our records within MX took a small learning curve, but once you build one, you are on your way! Pros The ability to use system features to prevent human error from occurring. It is also nice to configure records to notify users via email when certain steps are completed (i.e. failing result, OOS result). Cons Lack of reporting capabilities. With implementation of premium insights module we can now create and manage dashboards of all of our data from MX Module, including KPI, CPP, Corrections and more. Review Source AEC Anthony E. C. Quality Compliance Food & Beverages Used the software for: 1-2 years ### "Build Quality in Process Rather thank Check for Quality " October 7, 2025 5.0 Overall, I am very satisfied with the experience and support. However, given the nature of our business, we needed better insight and planning. Pros Review by exception. Rather thank reviewing for quality in your manufacturing process. Your building quality In to the process. Cons It’s a completely digital infrastructure. With is a benefit however with little accommodations for transitioning business. Review Source MC Monee C. Quality Pharmaceuticals Used the software for: 2+ years ### "MasterControl Rocks!" March 22, 2025 5.0 Pros MasterControl is an excellent choice for companies in highly regulated industries looking to improve their manufacturing processes and ensure compliance. While it can be complex and expensive, the benefits of automation, document control, and regulatory tracking make it a valuable tool for large organizations. Cons Although the support team is knowledgeable, some users have reported slower response times during peak periods. This can pose a challenge when urgent issues arise. Review Source NV Neng V. QA specialist Pharmaceuticals Used the software for: 1-2 years ### "Mastercontrol MX review" October 8, 2025 5.0 Pros The platform allows for flexible workflow configuration, letting teams build process records tailored to their unique needs Cons Connecting MX to other enterprise platforms (ERP, legacy systems) can be challenging and may require workarounds Review Source VR Verified Reviewer Quality specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "EBRs in Mx" October 8, 2025 5.0 So far it's been great, it's taken a second to understand how to create eletronic batch records and this is taking me longer Pros I like that I'm able to move everything electronic because on paper it's not efficient and corrections take long Cons It takes a really long time to make electronic batch records because ours are very long and they are detailed Review Source JH Justin H. Senior Manufacturing Engineer Medical Devices Used the software for: 6-12 months ### "Excellent product and customer service" October 17, 2023 5.0 Pros MasterControl MES has provided my company with a great resource to make our entire process more lean. The savings we have had as a company just from moving away from paper records is worthwhile enough, but the modular nature and no-code simplicity of the interface has allowed us simplify all of our records in a way that was easy to implement. Also, the interface with our quality system was seamless and API integrations are something we are looking forward to putting in place. MasterControl is also constantly improving their software to provide more and more functionality to its end users and the customer service experience has been excellent Cons Integrating with regulatory, validation of templates, and some small lags are the main issues or services that we have not taken advantage of yet. Review Source DP Daniel P. RA/QC Medical Devices Used the software for: 1-2 years ### "MasterControl - Digitize Your World " October 4, 2023 5.0 Pros Issuing batch records is extremely simple. Lot number control ensures numbers aren't skipped and the ability to filter records between various products is extremely useful. Mx Builder is user friendly and intuitive to use. Regex expressions allow you to define user inputs, decreasing entry errors. Cons Reporting and data analysis is a bit challenging. Insights is an improvement from Jreports, however, there is still quite a learning curve before the module becomes useful. More training and improvements to the speed/functionality of Insights would greatly improve the product. Review Source AC Audeen C. Sr. Manager, Quality Systems Biotechnology Used the software for: 1-2 years ### "Review of Production records" September 7, 2023 4.0 It continues to be a good experience. I have used manual batch records in the past and it can be challenging in running a process and ensuring that the document is not damaged as well as being unable to read someone's handwriting or managing printouts/attachments. The eBR is more efficient and I like that a user has to be trained before being able to perform a task in the eBR. Pros I did not participate in the configuration. However, I have used the Production Record Solution to issue electronic batch records. Cons I do not like the search function. It can be challenging to search for a completed production record. Some of the fields have too many options for completed records. Review Source JA John A. Applications Specialist - QMS Pharmaceuticals Used the software for: 1-2 years ### "Manufacturing Excellence in a Pharmaceutical Environment" August 31, 2023 3.0 The Mx module of MasterControl has helped mitigate many of the documentation errors that we would often see attributed to end users handwriting, Pros The ability to enforce training dependancies in Production Records to ensure end users are properly trained before executing Phase Steps is critical for day to day operation here at BioSpectra. The different utilities within each different Phase Step Type gives the Template Builder a wide range of formatting options, which is essential for building a Template that is clear and concise, functional, and easy to execute once a record is issued from it. Cons We have experienced quite a few issues while attempting to import or export any Master Templates between the different environments (Dev, Test, & Live Sites). Being in the Pharmaceutical environment, we have come across a few instances where we have identified defects in the system that have been critical for us but low priority on MasterControl's side as they are not a regulated company. Review Source TS Talenn S. Quality Supervisor Consumer Goods Used the software for: 1-2 years ### "Mastercontrol Review" September 22, 2023 4.0 Pros The change control process is great, so is the search function. E batch records are very useful for the one process we used Cons Our instance was set up by an internal team that should not have been in charge of that task. As a result our instance ended up feeling clunky and unintuitive. Review Source GP Gina P. Quality and regulatory controller Medical Devices Used the software for: Less than 6 months ### "Manufacturing is so much more streamlined now" May 11, 2023 5.0 Very streamlined and easy to use! Pros I love how each step that is filled in captures the exact date and time the step happened. It’s brilliant for traceability and makes our data so much more accurate. Cons If it could link to Insights that would be perfect Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.