# Page 4 | MasterControl Manufacturing Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is MasterControl Manufacturing Excellence the right Manufacturing Execution solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148011/MasterControl/reviews --- MasterControl Manufacturing Excellence 4.6 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 4 - Reviews of MasterControl Manufacturing Excellence ## Showing most helpful reviews Showing 76-100 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BV Bengie V. Quality Assurance Document specialist Pharmaceuticals Used the software for: Less than 6 months ### "MasterControl should be the future of all companies. " October 26, 2022 5.0 The idea that logbook are paperless in MasterControl. Pros MasterControl overall gives you all the work around for less paper and all traceability of your projects and systems Cons I have yet to find something that I dislike about MasterControl. Reason for choosing MasterControl Manufacturing Excellence It had all the features that we required for our needs. Switched from [OpenText Documentum Content Management](https://www.capterra.com/p/233488/OpenText-Documentum/) They system was unable to perform the requirements for our company. Review Source CD Crystal D. Quality Analyst Telecommunications Used the software for: 2+ years ### "Possibilities are Endless!" September 5, 2017 5.0 Pros There are so many opportunities to use this software to help manage aspects of your business or quality system that would be impossible in a paper based or manual process. While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs. The customer support from the entire MasterControl group is amazing!The level of service is very high from everyone you interface with, the sales team, the install team, the front-line support team, etc. We also use the TAM support service in addition to front-line support and we have greatly benefited from building a relationship with our TAM and troubleshooting system issues. Overall, this investment will help support rapid growth in your business and help facilitate the creation and management of a truly robust quality organization. Cons There is definitely a learning curve with this software for users, and with the size of our organization and the constant influx of new personnel the establishment of an ongoing support team is key to the success of the product. Some of the components are not the best out of the options available on the market, but bringing them all together in one package is what makes this product sustainable. Review Source LX Linda X. Lead Technologist Biotechnology Used the software for: 6-12 months ### "Building master templates" October 17, 2023 4.0 Pros The product is easy to understand and use. I like the straightforward UI and how all options are presented clearly. Cons The most difficult feature to use in Manufacturing Excellence is currently product families. It is tedious to modify steps that already have the product family setting applied. Additionally, I would like to see better word wrap settings instead of the horizontal scroll bar on the list of product families below the step in order to better see the settings applied. Review Source KW Karl W. quality assurance manager Cosmetics Used the software for: 1-2 years ### "Good product though it could use some user flexibility. " September 19, 2023 5.0 The product has been very useful enabling us to go paperless. Some aspects take some time to understand in order to fully implement which could be simplified. Pros linking sections within product records (data protection). Wide range of parameter options when creating sections. Cons It can be quite rigid in some areas. Reporting is complex. No back button or history section. unable to change/ replace one item in multiple places at once, you have to find the issue in each step/ section and change individually which can be very long winded especially as you can not search for specific data/ codes. Review Source JE Jill E. Quality Manager Used the software for: 2+ years ### "MasterControl software meets the regulatory requirement for automated systems. " September 11, 2017 5.0 Pros All modules revolve around the infocard which is used to establish documents, training, audits, suppliers etc. Once you understand how to configure the infocard for one module, it is very easy to configure add additional modules to support the quality system. We started with the documents module and have expanded to include training, complaint, audit, supplier, non-conformance and a few customer forms. We have done most of our own configuration with minimal assistance. We also like the info card set up because it makes it so easy to file all product related documents in one location. We recently set up an infocard for each specific item and we have been to link specific suppliers, inspection reports and other item qualification activities directly to the info card. This allows for easy access in the event of an audit from an outside agency. Cons Customization of the out-of-the-box software version is very challenging. Also, the audit module is not very user friendly. A "work add-in" is needed on versions 11.4 and prior in order to generate an audit checklist and subsequent report. Installing the word add-in is difficult when the software is maintained behind a firewall. Review Source PMS Pierre Michel S. Business analyst manufacturing Pharmaceuticals Used the software for: 6-12 months ### "Great solution for our MFG digitalization" May 11, 2023 5.0 Great tool, nice project and big business success Pros Helped us reducing human error, saving time in our QC review and delete duplicate data entry Cons Can’t do real Time interfacing with ERP on complex scénario Reason for choosing MasterControl Manufacturing Excellence Simplicity, development strategy, innovation and user interface Review Source JH Jenn H. Application specialist/director of quality Medical Devices Used the software for: 2+ years ### "Love MC" October 17, 2023 5.0 Pros User friendly, fairly intuitive great customer service Cons Hate the current form builder and template design. Review Source LG Laura G. Quality Assurance Specialist Pharmaceuticals Used the software for: 1-2 years ### "MasterControl Review" September 15, 2023 3.0 Pros The infocard feature that allows you to check previous history, status, revisions, upload attachments, and adding links to documents. Cons Constantly logs out of my account, frequently doesn't save or capture changes in collaboration workspace, frequently doesn't allow or there is an error when opening documents in collaboration, lag time to search for documents, occasionally will have to click "discard" or "replace" the infocard when revising documents in the collaboration workspace, and searching for document # and sometimes doesn't show up unless you click "expand search" to find the document. Review Source CW Cory W. Manufacturing and Training Compliance Supervisor Pharmaceuticals Used the software for: 2+ years ### "Manufacturing Excellence Review" September 22, 2023 4.0 MasterControl has been a great help with implementation of MX. The initial sessions with the SMEs were very beneficial in helping us to gain a thorough understanding of the tool which allowed us to effectively use the tool once our initial implementation phase was finished. They are also excellent at listening to the input that we have given about added functionality and are continually improving the product. Pros It provides a digital format for documenting production activities. This allows for a reduction in human errors specifically in documentation, as well as the ability to easily collect and analyze data about the manufacturing process. Cons The largest friction point that we have with MX is a lack of customizability. Our process is very complex and we have found ourselves having to make multi-step workarounds in order to replicate our process. Review Source cB clark B. QMS MANAGER Tobacco Used the software for: 2+ years ### "Mx Review" October 18, 2023 4.0 Pros Ease of conffiguration and use of product Cons Lack of integration which is key in reducing the number of templates Reason for choosing MasterControl Manufacturing Excellence Configurability and support. The sales pitch was also good Review Source VR Verified Reviewer Director, Manufacturing Technical Services Pharmaceuticals Used the software for: 1-2 years ### "Ease of use and large capability out of the box" October 26, 2022 5.0 The software is scaleable and provides a decrease in common document errors. Allows for faster batch release. The MasterControl team is invested in our success and are personally engaged in ensuring that success. Pros User friendly and very intuitive. Flexibility of templates and additional features make revisions easy and quickly issued. Cons Could use a better revision history module to capture the template revisions inside the system. Reason for choosing MasterControl Manufacturing Excellence Cost was a major factor but the real selling point was the ability to make changes internally without having to get the vendor to make them. Review Source KH Kim H. Doc Control Admin Used the software for: 1-2 years ### "Solves many issues, but has a big learning curve" January 25, 2018 4.0 Pros Many issues that happened in our paper system were solved like keeping track of revisions and having a centralized place for comments and collaboration. The automation also helps a lot with compliance and the v11.6 reporting features are great. The training module finally forced us to define which department should be trained on which documents and really improved our training system. As someone who went to a MasterControl Summit, the people who work there are really down to earth and personable. Cons It requires a big learning curve and your users will make a lot of mistakes in the process. Switching to MC can require a complete overhaul of your numbering system, which makes the transition much harder. The UI has room for improvement, especially because they use the same symbol to mean different things in different contexts. I also wish there was more control over user rights, like editing InfoCards and replacing the main files. We've run into issues with users not understanding that process and it has created audit findings. The inconsistent knowledge of tech support. I'll ask one person a question and get one answer, then ask another person and get the opposite answer. Finally, I find that the UserVoice feature is a joke. Review Source KM Kayla M. Product Development Manager Medical Devices Used the software for: 2+ years ### "MX is a Wondeful Tool" October 17, 2023 4.0 I very much enjoy MX. Mx holds our production team to a new level of quality and excellence. Pros TraceabilityQualityLinking trainingInstructions right at n operators fingertipsQuick containment when issues arise Cons Lag loading times. Glitches during first few weeks of updates. Technical support takes a while to fix issues. Review Source GM Gen M. Training Specialist Pharmaceuticals Used the software for: 2+ years ### "Support services are excellent, but I feel I need to use them FAR too much" September 7, 2017 3.0 Pros Clean look, excellent customer service from the tech services groups, but their hands are tied far too much. Cons SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module Review Source Response from MasterControl September 13, 2017 Thank you for your feedback. We are always looking for ways to improve our product and processes and have been actively making improvements to our product development and quality assurance processes. We are confident that you will see a reduced number of defects in our latest and upcoming releases as well a reduction in time to resolution of the defects you do encounter. Your continued feedback is greatly appreciated and we look forward to your continued engagement with our Support and Services teams. RC Roger C. Director of Quality Used the software for: ### "MasterControl - the foundation of our Integrated Management System (IMS)" February 18, 2016 5.0 We use MasterControl for Document Control, Training, and Corrective Action. Implementation of these core processes will help you comply with international Management System standards. When you choose MasterControl as a partner, they will help you by: 1) Developing a Project Plan customized to your needs. A MasterControl project manager helps you define the activities and milestones that will support your "customer success" goals. Customer success will be measured after implementation. 2) Ensuring you are trained. System Administrators get training on the Modules purchased to help ensure success. Companies frequently send both a technical IT person supporting the project and a non-Technical Module Admin to this training at their headquarters. During SysAdmin Training, customers learn about the MasterControl software and how to be ready for their on-site configuration. 3) Setting up your system. MasterControl Professional Services consultant/s will come on-site to help the SysAdmin configure the system and import current documents. MasterControl Professional Services consultants will normally also perform initial User Training while on-site. 4) Providing Tech Support. There will surely be minor issues that come up that need a techie to review and fix. MasterControl has trained, experienced, and friendly Tech Support personnel. I feel MasterControl's strong support network is really a competitive advantage. I've worked with similar companies that do not provide the support you need and aren't as responsive or professional. Best of all, they track and follow-up on your issues. 5) Making system improvements. MasterControl listens to customers - this shows up in many ways. MasterControl provides customers with a user-friendly interface to propose enhancements and to network with other customers. I've personally had enhancement requests implemented into the system. MasterControl has consistently added new features, capabilities, and expanded functionality to new areas based on customer feedback. Overall, I have been completely satisfied with choosing to partner with MasterControl. Again, it doesn't mean that I always get perfect products and services, or always get my enhancements addressed immediately or in the way I would prefer. It does mean that MasterControl has helped our company with successful implementation of our Management System foundation that we continue to build on. Review Source LV Linda V. Lab Admin Coordinator- Regulations/Safety Used the software for: 2+ years ### "Our department (laboratory) has been with MasterControl since 2013 and basically everyone in the lab" August 28, 2017 5.0 Pros Our department (laboratory) has been with MasterControl since 2013 and basically everyone in the lab is very comfortable with the product. It has reached a point that while during our recent upgrade one our modules was not functioning 100%, forcing our end users to go back to paper for part of the process. This caused alot of discord to say the least and it only lasted a few weeks. Also, now Mastercontrol is always on the top of our list as part of the solution to the majority of our issues. Word is getting out and alot of other departments in the hospital are asking us about the product. They especially love the fact that document control and training are tied together. This is always a struggle in healthcare (documenting training/competency and assuring that SOPs/policies are being read and understood). Cons There are some areas that are obviously not geared toward how modern clinical laboratories do document control, but as they get more and more clinical laboratory clients I suspect that will change. Review Source MV Michael V. Global Director of Quality Medical Devices Used the software for: 2+ years ### "Overall Review " November 21, 2022 5.0 We have been deploying Master Control in 3 countries over the last 2 years moving from a paper based system to an automated system. It has been a great success. Pros Ease of deployment across multiple global facilities Cons None at this time we have been deploying various modules over the last 2 years with great success Alternatives considered [Intelex Quality Management Software](https://www.capterra.com/p/93752/Quality-Management-Software/)[AssurX](https://www.capterra.com/p/10010604/AssurX/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/)[Verse](https://www.capterra.com/p/219946/Verse/)[QCBD](https://www.capterra.com/p/107192/QCBD/) Reason for choosing MasterControl Manufacturing Excellence Workflows, Modules, Customer Service Review Source CH Corneel H. Qa officer Medical Practice Used the software for: I used a free trial ### "Really easy to use" May 15, 2024 4.0 Pros Its really easy to use. Very nice interface and also very promising future in this field Cons Sometimes the system is a bit slow in use. Our it department is working on it Review Source DS Donnell S. Solution Architect Tobacco Used the software for: 1-2 years ### "Manufacturing Excellence Module " October 17, 2023 5.0 Excellent suite of tools for your manufacturing needs Pros Ease of building Master Template to completely capture our process/EBR Cons API/Integration need to capture all the necessary data points of auxiliary systems. Review Source VR Verified Reviewer Manufacturing Chemist Pharmaceuticals Used the software for: 1-2 years ### "Go Paperless!" March 21, 2023 5.0 Pros The UI is very user friendly and intuitive Cons Lack of a dark mode feature, themes were recently removed and a dark mode would be nice and easier on the eyes for those accustomed to it Review Source VR Verified Reviewer System Administrator Biotechnology Used the software for: 1-2 years ### "Well-rounded, integrated, easy to use" April 20, 2018 5.0 Pros The integration between documents, processes, training etc is seamless. We came form paper-based manual systems and bringing our document system to MasterControl was pretty dang easy and I did it with a very small group. Remarkable customer service/tech support. Cons Expensive. My old training software was 1/3rd of the price and had pretty similar features. With that being said, I don't know if I could switch. The pros outweigh the costs for me, but it really is an expensive product. Review Source RL Roland L. Supply Quality Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "MC is Friendly " October 18, 2023 4.0 Is a great porosity and the Customer Service is good. Pros Ease of use and multiple access options. Cons The role out at our site. Not MCs fault. Reason for choosing MasterControl Manufacturing Excellence We were already a MC customer. Review Source GG Galin G. QA coordinator Cosmetics Used the software for: 1-2 years ### "Good product " September 8, 2023 4.0 I build production records Pros Once you make a template, you can easily change anything you want. It is very good for traceability Cons You can't go back to the previous version of MX Review Source PP Phuong P. QA Sr. Specialist Biotechnology Used the software for: 1-2 years ### "Mx Review" November 18, 2022 3.0 Pros Ease of use. I was able to quickly figure out how to create a Master Template and a Production Record by following the handouts from MasterControl. Cons There is no view only capability of production records that are "in-progress". There are functions outside of the Manufacturing Team who rely on real-time data from the production record to set up testing of samples. Because there is no view only of in-progress eBRs, this necessitates work arounds which adds work. The system requires that a User assigned to an Mx Operator Basic to also have a Basic Qx License. This interdependancy should be de-coupled as a User may require to perform full license rights in the Qx module but only Basic operator functions in Mx. I am a system administrator and there are no sys admin manuals or design specs or anything similar to the Documents and Process modules to help with administering the system. As a result, I am learning what is required as use errors occur. For example, how would an Admin know that the Trainee Infocard needs to be released before the User can work in Mx? Review Source EM Esdras M. Quality Medical Devices Used the software for: 1-2 years ### "Mckesson" October 17, 2023 4.0 Great I like the functionality Pros Qms system integration with all modules. Cons Limits to eform with validation control. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.