Who Uses This Software?

With Dwolla, get secure, ready-to-use payment tools that simplify how you send or receive money from anyone in the U.S., from instant bank account verification to a simple bank transfer API.


Average Ratings

14 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $2,000.00/month
  • Pricing Details
    A software as a service, starting at $2k / month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Dwolla
  • dwolla.com
  • Founded 2008
  • United States

About Dwolla

Dwolla is a dynamic payments platform that simplifies the complexities of the ACH network, empowering businesses to easily organize and scale payments. In addition, Dwolla's robust technology makes it painless for businesses to integrate bank transfers into their native platforms.


Dwolla Features

  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Dwolla Reviews Recently Reviewed!


Great software, great API, marred by mixed quality customer service

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There are many things about the system that are great. The API and the documentation are excellent. The API is extremely robust, and the platform itself is easily navigable to perform actions manually.

The ability to vet users by creating verified customer records is excellent as well.

The initial sales conversation is great as well, and pretty much all expectations are answered.

Even afterwards, having dedicated account managers and a dedicated slack channel are great.

Cons: Getting through the legal review is an arduous process.

Afterwards, support through the slack channel is a bit slow.

There is no phone based support. After the phone conversations with sales, you cannot call them back for support. There is no phone based customer support. There is no phone based technical support.

Overall: Overall the experience is good. Using Dwolla as a system for sending and receiving automated payments via ACH is the primary goal and purpose. Having implemented the API, we have achieved those goals. Also having our customers go through verification and becoming verified customer records solves a major point for us as well. That said, the negative points come into play when something goes awry and you need support, or someone to talk to, and the only thing you can do is put a message in the slack channel and wait ...

Great tool for a specific use case

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It accomplishes what we need without getting in the way or making assumptions about how we want to do business.

Cons: The cost. Dealing with contracts instead of a self serve sign-up process.

Overall: We use Dwolla for simple receive-only ACH payments. We hate ACH in general but Dwolla is one of the few ways to do it in a simple way without massive amounts of Know-Your-Customer overhead.

Great Service with Room to Improve

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you set it up it is super easy to use. Sadly, they are getting rid of the Transfer function which is a nice feature.

Cons: Seems like there should be a Freemium model for startups with less that 100 transactions per month, then have a 100 to 1,000 price; 1,001 to 5,000 transactions per month price, and then an all you can eat price.

Overall: Bottom line, would not be in business if it were not for Dwolla <3 Our plan is to have over 100,000 payments per week spread all over the US, and this could NOT happen without Dwolla.

Features good for leasing companies, ok for startups

Oct 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software allows for ACH transfers in a API at a reasonable cost.

Cons: API document had several errors that we had to inform Dwolla about, also not as easy to integrate as advertised. Since I believe their clients are generally leasing or real estate companies, the checks they do on our customers is not ideal. Dwolla said they regularly send customers below the age of 26 in document or retry status, for a tech app, those customers will never come back due to the hassle of the dwolla process.

Overall: Customer service has been prompt, but mistakes have still been made by the dwolla team in processing some transactions. The dev team at Dwolla has been very helpful and have offered very good advice. The price is below the competition but not sure the hassle to our customers is worth the savings.

It's okay to use it

Sep 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Well I use it with my property management software. The rates are okay, tenants set up their accounts and send rent via this portal. So it works for us okay.

Cons: Well, the set up is a bit clunky, and sometimes my tenants don't know how to make it work. But overall it is good.

smooth transfers to independent contractors

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: no nonsense method of paying . i like how fees are based on the amount sent, as opposed to a flat rate

Cons: supposedly the product I will use will be ended in November. It was difficult to get a clear determination about that via customer support. didn't seem like they were reading the question i asked.

Excellent Customer Support

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to integrate with existing systems and is flexible enough to accommodate a wide variety of uses and functions.

Cons: The onboarding process was a bit cumbersome.

Overall: Great experience overall. Our lead PM was a pleasure to work with. Highly recommended.

Really helps

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about this app is that it saves me from having to go to the bank or amscot for a money order.

Dwolla Review

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple well documented API. Good project management kickoff support.

Cons: Cost. A lot of questions about business model and usage which I understand but slowed down testing and initial review.

Unused but valuable

Oct 26, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the customer support from the team the best. Dwolla's team was always there to guide us through.

Cons: Length of time (it's also on us to complete) for implementation

Nice Platform

Oct 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Nice platform to transfer funds with clients, very easy to use with clients, good reporting features

Cons: Takes 3 - 4 business days, plus additional days with holidays to transfer funds with clients. Would like to see quicker transfer options. More options for property managers to transfer funds from tenant to owner without higher fees

Great software for making payment

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the fact that we're able to make direct deposit payment in USD using Dwolla API.

Cons: We had some issues setting up the new API because of confusing documentation in some parts, but those were quickly resolved by Dwolla's amazing support team!

Overall: Our experience with Dwolla is great overall.

Stay away

Oct 30, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use I guess, it is easy to start and setup an account

Cons: It isn't usable anywhere. Virtually no site that the average person visits uses dwolla as an acceptable payment method.

Overall: I recieved money that was only recievabke through dwolla. So I Setup an account. To my dismay there were practically no major commerce site that used dwolla as a payment option and the only way to withdraw funds was to link bank account, stay away

Good alternative to Stripe

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily integrates with Plaid. Useful sandbox mode for testing scenarios.

Cons: Some information in the API and references is spread all over and difficult to find without reading everything word for word.