Anytime Mailbox

Anytime Mailbox

3.5 / 5 15 reviews

Who Uses This Software?

Mail Center Operators looking to service customer with digital mail.


Average Ratings

15 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    free to operators. only pay for renters on platform
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Anytime Mailbox
  • www.anytimemailbox.com/
  • Founded 2013
  • United States

About Anytime Mailbox

Software platform that gives business centers and mail center operators the ability to offer their customers a Digital Mailbox.


Anytime Mailbox Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

Anytime Mailbox Reviews Recently Reviewed!


Horrible customer service

Jun 14, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Pros: I have nothing positive to say about Anytime Mailbox and the service they provided. They issued me mailbox and once I notarized the form they changed the mailbox # on me. I was offered to cancel the service and i did. But they still, have continued to bill me and will not provide a refund.

Cons: Horrible customer service. After I was offered to cancel due to changes they imposed, I was still billed for the next 3 months even after they had confirmed my account was cancelled. I had to go to to the credit card company to block the reoccurring charges. Anytime mailbox still has not issued a refund and I¿ve been emailing and calling about the refund now for 3 months, still no action or resolution.

Company has poor management

Jun 14, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: So far I don't see any pros???? Poor management, bad customer service, long waiting time, worst customer experience ever.

Cons: OK. So i will make a video about how horrible anytime mailbox is. I've paid for the notarization and mailbox rental, and SIX DAYS HAVE PASS AND MY USPS FORM IS STILL UNDER REVIEW. How efficient this company is??? "Please allow 1-2 business days for us to review the documentation" is totally a lie. I needed this address to receive urgent mail, I've done everything required me to do but now I've totally wasted my money. I have a mailbox from your competitor ipostal1, and they can do the job within 1 day... poor management of this company is even more ridiculous. Customer service is useless, saying ALL I CAN DO IS TO WAIT??????? So I had to call the operator myself, and she didn't even receive my documentation. WHAT A JOKE

Killer App and Great Customer Service

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Anytime Mailbox for a couple of months and are very pleased with the service offering. The signup was quick and the software and service delivers on the promises. Managing postal mail has become so much simpler. I am glad we did extensive review on the space and found Anytime Mailbox to best provider feature and price wise.

Cons: I'd nice if they offered a native Windows mobile app, but the mobile-enabled website works just fine.

Overall: Finally easily manage digital mail.

Capterra-loader

Ease of use is very good.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the periodic improvements made to the platform. Anytime Mailbox has been responsive to many of our requests for such tweaks. My users like the functionality of the AM platform. Support has always been very good and very helpful. Online tutorials are excellent.

Cons: There are still some features that I would like to see added as they would improve customization and branding.

Overall: Ease of use compared to other platforms.

Love working with A.M., and our customers love the convenience of the product as well!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The developers know and understand our industry, and they make it all work so seamlessly. They have already thought everything out.

Capterra-loader

This is an amazing product we have not only gained revenue but brand awareness trough.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It operates fast and responsive, UX/UI has been designed with the operators and the end users perspective in mind, lastly the costumer support that they live up to is with one-word "superb". where my emails are always answered with in 24 hours even generally with in the same day.

Overall: Increased revenue and automated operations .

Well thought out software that helps run my virtual mailbox business.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a full service platform that manages new customers, existing customers, their mail and accounting for all their charges. They provide excellent support and seek out feedback to continually improve services.

Cons: The software or service has very few flaws. Anything that has ever happened is addressed right away.

Overall: This a full service software that has thought out most of the functionality in running a virtual mailbox business. It continually evolves and the customer service is the trully amazing. The CEO reaches out often to make sure my business is doing well and to see how they can help make it better. Highly recommend if your mailbox business.

The app saved me a ton of time would refer to friends and business people.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Saved me trips to the post office I used to have to drive to get business mail like a lot of entrepreneurs.

Overall: Saved me time driving to the post office.
It is intuitive I did have a couple questions on certain features that I don't know if they are available yet.

Getting better everyday!

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The Sales Rep is very friendly and tries to be helpful She has listened to all our suggestions and tries to get them implemented. One of the owners even called to see how we were enjoying the program and to ask for any other suggestions and see where or how he could help. There are also several easy to access tutorial videos as well as a knowledge base support section to find answers to most questions. There's also seems to be more revenue for the shipping center than with other services.

Cons: There are a lot of features needed to make this software perfect and make it easier to use. I'm sure once they do, it will be an even better product

Overall: Was a bit simplistic when it first came out, but the company seems to be making constant improvements. They're a small company and still very flexible and anxious to make the best product they can.

This virtual mailbox is awful!! Do not use!!!

Jan 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Two man corporate crew who you can only reach via voicemail. You will not receive a full scan of the envelop or mail received, lucky if you get just the address label. Virtual mailbox will not match the actual bin so you will be charged for storage of mail that shouldn't be there. Mail forwarding gets lost, shows up a week later still at the mail handling contractor. No support, no apologies, won't even overnight your mail forwarding after they "forget to forward" your mail. This place stinks and lacks way behind earthclassmail.com!

Overall: The software usability leaves much to be desired. The customer inquiry response time is days. Who knows where my mail is??? I continuously receive other individual's mail, I can even have it scanned... could probably even have their personal check deposited into my account. This place is ridiculous. Fly by night operation

The worst possible solution with incredibly terrible customer service.

Jan 08, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea of being able to have a virtual mailbox to send mail to while traveling and the idea of how quickly it was to sign up.

Cons: The service (or lack there of) and the seemingly joking attitude towards taking a customer's money and providing nothing in exchange.

Best mix of virtual and traditional mailbox. Perfect solution.

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The app and website are both dead simple. It's also much less expensive than my old mailbox and EarthClassMail. A real address is a huge plus. I am currently in the town where my box is located but I am moving to Europe next month.

Cons: I have no complaints. (Extraordinarily rare for me). I suppose the needing a notary could be bothersome but all such services require this. The Anytime Mailbox partnership with an online notary is an elegant solution. I chose to use a free notary at my bank.

Hidden Fees

Jul 01, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I haven't actually started to use the service yet, but I'm off to a bumpy start. After I signed up for the mailbox, my account was "pending" until I filled out a US Postal Service form and had it notarized. While I was free to get forms notarized anywhere, the site encouraged me to use an online Notary service, which I did. Once online with the Notary, I was informed this service cost $25, which is nearly double the monthly rate of the mailbox itself. The Notary I spoke to said this wasn't the first time an Anytime Mailbox customer was caught off guard by this "hidden fee." I would encourage Anytime Mailbox to be more upfront about this fee.

Vendor Response

by Anytime Mailbox on July 01, 2016

Mr. Jones, We are currently updating the pricing on the NotaryCam landing page to clearly communicate the fee to mailbox applicants. We are in the process of streamlining the USPS 1583 form handling and have taken feedback from customers like yourself to create a better user experience. I apologize for any confusion or inconvenience. Daryl McNutt VP Marketing daryl@anytimemailbox.com

The greatest visual mailbox!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Anytime Mailbox is a great addon for our existing business to offer digital mailboxes to our renters. We have researched a number of products on the market, but found this to be the best by far. It carries our name and we can set the pricing for our customers. The simple UI makes working with it super easy. We are really happy to have found them. Their
website is generating new customers for us and renters can signup for a new virtual mailbox on the spot!

Easy to use - lots of power

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have 3 mailbox stores and have been using Anytime Mailbox for over a year to provide virtual mail solutions to our customers. I am very happy how easy it is to use. We can set the pricing and features. We get a lot of good feedback from our renters and it's great to have an additional revenue stream.