Revamp Consulting

Revamp CRM

3.5 / 5 9 reviews

Who Uses This Software?

All-in-one CRM for your Sales, Marketing & eCommerce Teams


Average Ratings

9 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Revamp Consulting
  • www.revampcrm.com/
  • Founded 2004
  • United States

About Revamp CRM

All-in-one CRM for your Sales, Marketing & eCommerce Teams


Revamp CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Revamp CRM Reviews Recently Reviewed!


Great products aside from a few hiccups.

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity and tons of features. Works well with our current setup and how we manage our clients. It handles the environment within we work.

Cons: Software is down fairly often. We have a few issues where the software is down for a few hours at a time. It happens but something they can work on.

Overall: Helps us manage our clients and allows for our staff to contact and maintain communication with our clients.

Vendor Response

by Revamp Consulting on June 20, 2018

Many thanks Ethan for the great review. Great to hear you're enjoying using Revamp CRM. Will reach out for more details on the downtime. All the best!

I have had a bit of a love/hate relationship with Revamp. Fantastic potential.

Jun 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to mass mail set timelines and keep me advised of important dates. Tasks and notes are great.

Cons: The importing may have had something to do with this, but solutions of changing an Organization that accidentally imported a Person instead. Even when selecting all in a "search" close spellings will not pull up a client in a list. For example I had a client named Tomkins that I searched as Thompkins. Revamp would not pull up the name at all. When I discovered spelling error, hours later, it pulled right up. This happens a lot. The ability to change an Organization to a person and vice versa without losing data should be easier!

Overall: Productivity and task management. Special event mailings.

Vendor Response

by Revamp Consulting on June 20, 2018

Thank you Steve for the feedback, much appreciated. Glad to hear you're enjoying the productivity benefits. We are planning to release the ability to convert an Organization to a person and vice versa by next month. We will also take the search scenario into consideration. Will be happy to help with any other questions/feedback on help@revampcrm.com. All the best!

Great experience.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that everything is in one place and is easy to see everything and is easy to use. This makes it fast and easy to be able to go in whenever you want and look at things such as sales history, email marketing, etc.

Cons: I can honestly say that there isn't anything that I like the least. There isn't one things that I can think of that I do not like.

Overall: Easy, everything in one place

Vendor Response

by Revamp Consulting on June 25, 2018

Many thanks Sonja for the great review. Great to hear you're enjoying using Revamp CRM. All the best!

This platform has some really nice features for our Ecommerce applications.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It integrates seamlessly with Bigcommerce and our MailChimp. Really like those features. Simple interface that is easy to use.

Cons: The support is not based in the USA and thus, there is a substantial time delay in access. Their developers are, however, very responsive and interested in solving problems. Site speed has been slow at times, but they say it is being improved.

Overall: It completely integrates with our ecommerce platform, Bigcommerce and makes for ease of tracking our customers and sales data. Best CRM for ecommerce that we have found.

Vendor Response

by Revamp Consulting on June 20, 2018

Many thanks for the great review. Great to hear you're enjoying using Revamp CRM. We're planning to extend our support hours in the near future. All the best!

worst customer service ever seen

Dec 11, 2016
1/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: the system has lots of good features, interface is very easy to use, prices are quite competitive

Cons: lots of bug and incomplete features

almost no support , tickets leave "in progress" with no replies for weeks

Overall: the system has lots of good features, interface is very easy to use, prices are quite competitive

no details about main features (ie: no able to know what is the email service they use to send emails)

unfortunately, the system seems to be full of bugs

emails not start

newsletter feature (automation) doesnt work too

no ticket support (no replies)

contacted via Facebook chat, they replied telling me "there's some hiccup at helpdesk", then vanished again

with no response and/or any help

tried to purchased anyway, wasnt possible due to an error at checkout

two tickets opened 24 NOV, no replies

#885 cannot purchase

#886 email not sending

imho: do not waste your time here

Vendor Response

by Revamp Consulting on February 04, 2018

Better late than never! @ Revamp CRM, things have changed a lot since, many product releases followed and Revamp CRM is on a totally new level of features and improved customer support services. Needless to mention, that all the review points including bugs were resolved.

Please have a moment to view our website, tour our latest product release (Jan 2018) and enjoy the free trial. We hope to meet your expectations as Revamp CRM has already achieved your satisfaction in the Excellent scoring of Ease of Use and Features & Functionality.

with kind regards,
Revamp CRM Team

Great platform for keeping all customer and sale information in one place.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Links directly with email, tracks progress of both sales, and employees. Keeping daily tasks and goals on the CRM is extremely helpful in completing the tasks without anything falling in between the cracks or gets pushed to the side.

Cons: Longer set up time than expected to get everything synced and categorized. Some of the categories had to be adjusted to fit our sales process.

Overall: More efficiently operated business and sales structure.

Vendor Response

by Revamp Consulting on June 25, 2018

Many thanks Bryan for the great review. Great to hear you're enjoying using Revamp CRM. All the best!

The whole things feels old school and clunky

Jun 18, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I Like that it integrates with shopify seamlessly

I am happy I have it as a safety net to manage my customer sign ups in case something goes wrong with Shopify

Cons: No social features

Customer service is nice but hard to reach

The UX is terrible - clunky and doesn't have the functions I need, I have to do a lot manually

As a result I don't use it much

Confusing interface with Mailchimp and I am never sure if things are working properly

Doesn't integrate with several other apps and platforms

Seems like it's more appropriate to B2B not B2c

Overall: Explained in the "Pros" section, ie, shopify integration and a backup for customer data

Vendor Response

by Revamp Consulting on June 20, 2018

Thank you Lina for your feedback. Glad that you like the seamless Shopify integration. Our support team will reach out for more details on the issues, you can also reach them on hello@revampcrm.com. All the best.

We wanted a low cost CRM that integrated with our BigCommerce store. Revamp CRM fit the bill.

Jul 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We had a need for a slightly more robust CRM than what was offered within BigCommerce. We also had a limited budget. We appreciate the low cost of Revamp CRM and its integration with BigCommerce. We like the ability to segment customers and set up marketing automations.

Cons: We have found that Revamp CRM statistics and analytics don't always match up exactly to what is shown within BigCommerce. It's close enough for our use but not perfect. The interface is also a little "juvenile" but again, fine for our purposes.

Overall: Low-cost CRM with an adequate amount of functionality to suit our needs.

Vendor Response

by Revamp Consulting on July 14, 2018

Thank you Adam for your feedback. Glad that you like the seamless BigCommerce integration. Our support team will reach out for more details on the issues, you can also reach them on hello@revampcrm.com. All the best.

easy, clear and time saving software

Jun 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simplicity and efficiency - It is really easy to learn and you can start to use it fast . Menu is clear and you can build it as you need and without unnecessary bookmarks, you work more efficiently.

Cons: Occasionally it is a bit slow, I am waiting for dala loading more than I'm willing to wait. But I am connected via wifi, so if i connected to the internet via cable maybe it would be faster

Overall: I am not losing my deals (info, contacts, delas specifications) any more

Vendor Response

by Revamp Consulting on June 20, 2018

Many thanks Dagmar for the great review. Great to hear you're enjoying using Revamp CRM. Will reach out for more details on the data loading. All the best!