--- title: "Predictive Dialer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Predictive Dialer Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/148029/Contact-Centre-Cloud-Dialler/" page_type: "product" language: "en" --- # Predictive Dialer Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Predictive Dialer ## What is Predictive Dialer? The cloud-based hosted intuitive predictive dialer helps agents to focus on the conversations with clients while delivering exceptional quality services. ## What is Predictive Dialer used for? [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £37.51 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Predictive Dialer?[Manage this product listing](https://www.g2.com/products/blue-telecoms-predictive-dialer/claim_requests/new?auto=true) ## Predictive Dialer Overview Updated September 2026 AI summary Predictive Dialer is a cloud-based solution designed for small businesses seeking to automate outbound calling processes. It combines predictive dialing, CRM integration, call recording, and reporting tools to help manage and analyze campaigns. Optional features such as call transfer, lead management, and a progressive dialer provide additional flexibility for teams aiming to optimize their outreach operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Predictive Dialer 4.9 (7) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price £37.51 Flat Rate, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.6 (142) Value For Money 4.4 (7) Value For Money 4.5 (139) Customer Service 4.9 (7) Customer Service 4.5 (140) ## Predictive Dialer alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) [4.6 (57)](https://www.capterra.com/p/164101/Call-Logic/reviews/) Starting price $79.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164101/Call-Logic/) [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) [View all alternatives](https://www.capterra.com/p/148029/Contact-Centre-Cloud-Dialler/alternatives/) ## FAQs about Predictive Dialer Overview ### What company size and specific industries is Predictive Dialer built for? Predictive Dialer is designed for call centres in the United Kingdom and the United States, making it a fit for contact operations in both countries. It is suited to organizations that rely on outbound calling, including teams that need answer machine detection, quality control testing, transfers, predictive dialing modes, and lead recycling. Features and Usability ### What are the key features of Predictive Dialer? Predictive Dialer offers CRM for contact and account management, lead management for tracking prospects, and call recording plus call transfer for handling calls. It also includes predictive dialer and progressive dialer modes, along with reporting and analytics for monitoring call activity and campaign performance. Getting Started and Support ### What training and onboarding options does Predictive Dialer offer? Predictive Dialer provides in person training and live online sessions to help teams get started. In person training supports direct, hands-on instruction, while live online sessions allow guided setup and feature walkthroughs through a remote format. Getting Started and Support ### What customer support options does Predictive Dialer offer? Predictive Dialer provides Email/Help Desk support for users who need assistance with the product. Support details in the catalog are limited to this channel, and there is no reviewer feedback available to describe response times, helpfulness, or common support experiences. ## Features AI summary Based on 308 Auto Dialer reviews Capterra data shows that buyers of predictive dialer software rank the following features as their top priorities: - **Call Center Management** (**49%** of reviewers rated this feature as critical) - **Call Recording** (**60%**) - **Reporting/Analytics** (**52%**) Predictive Dialer includes **Call Recording** and **Reporting/Analytics**, giving teams a way to document customer interactions and track performance through measurable call data. However, it does not include **Call Center Management**. These features help businesses review conversations for quality control, monitor agent activity, and make better decisions based on reporting trends. Predictive Dialer 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers Call Recording Record the audio of phone conversations for quality assurance purposes Call Transfer Transfers live calls to other agents CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Progressive Dialer Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Predictive Dialer 7 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Transfer: Transfers live calls to other agents - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.3 (7) 4.3 Based on 7 reviews ## Pricing Value for money 4.4 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/148029/Contact-Centre-Cloud-Dialler/pricing/) Basic £37.51 Flat Rate,Per Month Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WG Wagner G. ceo Telecommunications ### "Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 8, 2021 We like the call quality and the price is very competitive. We have not experienced any downtime as of yet, but the very few times we contacted support it was fast and reliable Pros The call quality is very good and the support response is fast. This is very important in order to have our lines working at all times and very minimal downtime if it every happens. Cons The online panel is a bit complicated at first to find call history details and other important information, but it gets easier after a few weeks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shaun W. Lead Generation Manager Financial Services ### "Excellent dialler system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Our biggest problem coming from 8x8, was that our contact rate was very low. Blue Telecoms helped us change our outbound telephone numbers and also alter the way in which we dial customers. We have seen an improvement of 40% since switching and will likely stay for the long term now. Pros Ease of use and good tech people who help with tricky tasks. Cons Costs a little more than other diallers but worth it for the server and availability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Brain J. Managing Director Transportation/Trucking/Railroad ### "Good support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2019 Very good and will continue to use for the long term. Pros A nice customer service team that listens and quickly fixed problems when they occur. Cons Some of the features need improvement. They are working on a new interface though which will help us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Julian M. Owner Hospitality ### "Good for deskphones and business ivr dialler" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2019 Good and easy to use. The system doesn’t go down so we never really have to contact them much. Pros Nice customer service team and phone system that doesn’t go down. Cons We don’t have a stats feature which would be nice. I believe the tech team are working on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GJ Gemma J. Operations Manager Environmental Services ### "Great support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2019 Very good and a ver good "fit and forget" solution. The team are always available to help when needed. Pros The support team is extremely good and quickly fixes any problems. Cons They do charge a little more than some other diallers. The support makes up for this though! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Laura T. Dialler Manager Philanthropy ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2019 Easy to use with a service team that cares about me and my business. Pros The dialler is quite easy to use with very little training needed. Even when support it required the team at Blue Telecoms are easy to get in touch with. Cons It wasn't easy porting our numbers from a previous provider called Hostcomm. We do believe this was more to do with Hostcomm failures rather than Blue Telecoms which was partly why we left. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT James T. Managing Director Financial Services ### "Great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2019 Very good and will continue to use. Pros The best part of using Blue Telecoms is the team. No matter who you speak to, you get the best expert level of support. They also tend to remember your name. Cons We did have some carrier issues at the start. These were sorted out eventually though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148029/Contact-Centre-Cloud-Dialler/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.