Blue Telecoms

Contact Centre - Cloud Dialler


5 / 5
6 reviews

Who Uses This Software?

Call centres in the United Kingdom and United States.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Blue Telecoms
  • bluetelecoms.com/
  • United Kingdom

About Contact Centre - Cloud Dialler

Our hosted intuitive predictive dialler will help your agents to focus on talking with clients while delivering exceptional quality.


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Contact Centre - Cloud Dialler Features


Contact Centre - Cloud Dialler Reviews Recently Reviewed!


Great team

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of using Blue Telecoms is the team. No matter who you speak to, you get the best expert level of support. They also tend to remember your name.

Cons: We did have some carrier issues at the start. These were sorted out eventually though.

Overall: Very good and will continue to use.

Easy to use

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dialler is quite easy to use with very little training needed. Even when support it required the team at Blue Telecoms are easy to get in touch with.

Cons: It wasn't easy porting our numbers from a previous provider called Hostcomm. We do believe this was more to do with Hostcomm failures rather than Blue Telecoms which was partly why we left.

Overall: Easy to use with a service team that cares about me and my business.

Great support team

Apr 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is extremely good and quickly fixes any problems.

Cons: They do charge a little more than some other diallers. The support makes up for this though!

Overall: Very good and a ver good "fit and forget" solution. The team are always available to help when needed.

Good for deskphones and business ivr dialler

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nice customer service team and phone system that doesn't go down.

Cons: We don't have a stats feature which would be nice. I believe the tech team are working on this.

Overall: Good and easy to use. The system doesn't go down so we never really have to contact them much.

Good support

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A nice customer service team that listens and quickly fixed problems when they occur.

Cons: Some of the features need improvement. They are working on a new interface though which will help us.

Overall: Very good and will continue to use for the long term.

Excellent dialler system

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and good tech people who help with tricky tasks.

Cons: Costs a little more than other diallers but worth it for the server and availability.

Overall: Our biggest problem coming from 8x8, was that our contact rate was very low. Blue Telecoms helped us change our outbound telephone numbers and also alter the way in which we dial customers.

We have seen an improvement of 40% since switching and will likely stay for the long term now.