# Predictive Dialer Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Predictive Dialer the right Predictive Dialer solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148029/Contact-Centre-Cloud-Dialler/reviews

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Predictive Dialer

4.9 (7)

[View alternatives](https://www.capterra.com/p/148029/Contact-Centre-Cloud-Dialler/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of Predictive Dialer

Ease of use

4.7

Customer Service

4.9

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GJ

Gemma J.  
Operations Manager  
Environmental Services  
Used the software for: 2+ years

### "Great support team"

April 5, 2019

5.0

Very good and a ver good "fit and forget" solution. The team are always available to help when needed.

Pros

The support team is extremely good and quickly fixes any problems.

Cons

They do charge a little more than some other diallers. The support makes up for this though!

Review Source

JT

James T.  
Managing Director  
Financial Services  
Used the software for: 2+ years

### "Great team"

April 1, 2019

5.0

Very good and will continue to use.

Pros

The best part of using Blue Telecoms is the team. No matter who you speak to, you get the best expert level of support. They also tend to remember your name.

Cons

We did have some carrier issues at the start. These were sorted out eventually though.

Review Source

WG

Wagner G.  
ceo  
Telecommunications  
Used the software for: 6-12 months

### "Reliable"

July 8, 2021

4.0

We like the call quality and the price is very competitive. We have not experienced any downtime as of yet, but the very few times we contacted support it was fast and reliable

Pros

The call quality is very good and the support response is fast. This is very important in order to have our lines working at all times and very minimal downtime if it every happens.

Cons

The online panel is a bit complicated at first to find call history details and other important information, but it gets easier after a few weeks

Review Source

LT

Laura T.  
Dialler Manager  
Philanthropy  
Used the software for: 1-2 years

### "Easy to use"

April 3, 2019

5.0

Easy to use with a service team that cares about me and my business.

Pros

The dialler is quite easy to use with very little training needed. Even when support it required the team at Blue Telecoms are easy to get in touch with.

Cons

It wasn't easy porting our numbers from a previous provider called Hostcomm. We do believe this was more to do with Hostcomm failures rather than Blue Telecoms which was partly why we left.

Review Source

JM

Julian M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Good for deskphones and business ivr dialler"

April 10, 2019

5.0

Good and easy to use. The system doesn’t go down so we never really have to contact them much.

Pros

Nice customer service team and phone system that doesn’t go down.

Cons

We don’t have a stats feature which would be nice. I believe the tech team are working on this.

Review Source

BJ

Brain J.  
Managing Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Good support"

April 11, 2019

5.0

Very good and will continue to use for the long term.

Pros

A nice customer service team that listens and quickly fixed problems when they occur.

Cons

Some of the features need improvement. They are working on a new interface though which will help us.

Review Source

SW

Shaun W.  
Lead Generation Manager  
Financial Services  
Used the software for: 2+ years

### "Excellent dialler system"

April 12, 2019

5.0

Our biggest problem coming from 8x8, was that our contact rate was very low. Blue Telecoms helped us change our outbound telephone numbers and also alter the way in which we dial customers. We have seen an improvement of 40% since switching and will likely stay for the long term now.

Pros

Ease of use and good tech people who help with tricky tasks.

Cons

Costs a little more than other diallers but worth it for the server and availability.

Review Source

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