# Alight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alight the right Human Resources solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148040/Alight/reviews --- Alight 4.1 (13) [View alternatives](https://www.capterra.com/p/148040/Alight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alight Ease of use 4.3 Customer Service 3.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samir H. Sales Representative Telecommunications Used the software for: Less than 6 months ### "Great, but needs small improvements " September 8, 2024 4.0 My overall experience is positive besides a few bugs here and there that make the app slow. Pros I like that the app allows you to access the website as well, there are clear and different sections for all common questions. Very easy to setup and to use. Cons My least favorite feature is the bugs, it is slow at times and there are a few bugs that can be frustrating, but nothing that makes it impossible to use. Review Source GJ Glenn J. Contractor Construction Used the software for: 1-2 years ### "Met expectations " July 7, 2025 4.0 It helped me navigate my issues with insurance and helping me keep track of my well being, so overall expectations were met and I was satisfied with the app Pros Breakdown of categories and subcategories in the app to find particular product or issue that you're looking for Cons Sometimes an app would lag or get locked up and it's hard to navigate to a number where you can speak live to a person in customer service Review Source DM Daava M. Owner Human Resources Used the software for: Less than 6 months ### "As an HR end user, avoid this company at all costs. " October 28, 2024 1.0 They treat employees like they are cheats and untrustworthy. Overall it created more work for the HR department because they had to over rule several "concerns" Alight brought up due to documentation lacks. Some of those there was zero physical way to have them. Also, in my HR experience of over 25 years I've only ever seen benefits fraud once. Same for my husband's employer, the HR person said she had only seen it once in 20+ years. On top of that, you can read employee reviews on other sites, it has a 100% 1 star rating for the end user. Multiple stories of funds being held, HSA monies dispearing, SS#'s being changed and funds withheld. My personal opinion is that this company is criminal. Pros I'm sure they have a great sales team that sells the c-suite on saving money and catching cheating employees. Otherwise their service is DISMAL and suspect. Cons They were hired by my husbands employer to conduct a benefits audit. We had just gotten married and sent over a copy of our county registered marriage certificate. That was not enough, they wanted proof of address, asked for bank records and tax records. We had been married for less than a month, and have separate finances. Ultimately they got proof of address and the marriage certificate, and we refused to give them anything else because they had the major legal document, and we had no tax return as of yet, which when they audited us a few months later we still refused to give them. AND the HR department then overruled and said we were fine. Kinda funny how the employer sent us a marriage gift and card, and Alight decided we were somehow faking the system. Review Source DW Debra W. Fraud Investigator Health, Wellness and Fitness Used the software for: 1-2 years ### "Alight review" April 24, 2025 4.0 Pros seeing all my benefits in one place and having benefit booklet to ready Cons website is not the best for userfriendliness, lots of clicking to get to what you want to see Review Source SW Sharon W. Case Manager Insurance Used the software for: 2+ years ### "Navigation needs improvement" March 31, 2025 4.0 Easy to access through main work hub putting all of my benefits in the same place Pros Lots of information available in one website Cons Difficult to navigate-takes a bit of time to find things Review Source AM Abdiel M. HCS OS Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Great Alight" May 21, 2025 4.0 Pros Using alight is very simple and user friendly. Details help with following the prompts easily and helps having everything available to view easily and quickly. Cons Had no problems with being user friendly, nor easily checking the different functions, but was not excited about the investment options and wished there was more. Review Source MM Mercy M. Processor Education Management Used the software for: 1-2 years ### "Alight Solution" May 8, 2025 5.0 it was overall a fine experience, good application Pros It helps manage finances for yourself and offers assistance if needed Cons there was not any complaint about this application Review Source EL Elizabeth L. professional accountant Financial Services Used the software for: 1-2 years ### "benefits that are useful" November 15, 2024 4.0 It helps to find financial support, retirement plans and a good medical service that makes everything so easy to acquire Pros It encourages a relationship of benefits with quality of life and work, having a HealthPro helps a lot in health issues and having a retirement plan makes you think of a more organized future. These benefits make for a good service implementation and are easy to use when you have a personal advisor who transmits the information much more clearly and precisely to obtain these benefits Cons Perhaps the response time by the advisors should improve by giving a faster performance in the responses Review Source Cody W. administrative assistant Computer Software Used the software for: 6-12 months ### "a nice experience" June 4, 2023 4.0 provides a set of benefits that through them has improved the health of employees interacting with them in a simpler but more effective way Pros There has been a good experience that helps to reduce costs and with effective solutions that have provided benefits and kept the health of employees in perfect physical and emotional condition so that the work environment is satisfactory for all. Cons I can't find anything wrong with this solution platform, the whole process has been satisfactory with a good function. Review Source GN Greg N. Process Coach Production supervisor Automotive Used the software for: 6-12 months ### "Alight Very Iseful" November 27, 2023 5.0 Very pleased with having an app with easy access to many of the important hr functions that I prefer to monitor daily Pros I use a light for HR purposes as an employee and I find having a lot of the high hr personal details in one spot has been great. Very interactive Cons I don't like how some of the functions kick me into the web version instead of staying in the app. Review Source Response from Alight Solutions December 1, 2023 Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We take all feedback seriously and will use this as an opportunity to improve our products and services. Thank you again! MS Marti S. Producer Used the software for: 2+ years ### "The Hodges-Mace team is STELLAR- Industry knowledge and client support is exceptional" July 31, 2017 5.0 Pros Ease of use for the employees as well as the Administrator. The Hodges-Mace team has deep industry knowledge and expertise. I could not image utilizing any other vendor. Cons We've had exceptional service both ongoing as well as at implementation. Having gone through several annual enrollments now with Hodges-Mace, we've not experienced any issues and it been a smooth process. Review Source MD Marsha D. Manager wellness and benefits Hospital & Health Care Used the software for: 1-2 years ### "Wonderful staff are very helpful " July 29, 2017 5.0 Ease of admin for annual enrollment and benefit admin as a whole Pros User friendly for employees and administrators staff are great to work with avatars are fantastic. Cons Learning "the setup language "during implementation but once we sat down together we learned quickly Review Source CB Charlene B. Benefits Manager Packaging and Containers Used the software for: ### "Very easy to navigate" July 28, 2017 4.0 Pros This was a trial of the software so I have not established likes or dislikes. The software did seem very easy to navigate and very user friendly. Cons Since it was a trial I do not have enough experience to determine any cons. Seemed very easy to navigate and very user friendly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.