--- title: "Responsive, formerly RFPIO Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Responsive, formerly RFPIO the right RFP solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148054/Responsive/reviews/" page_type: "reviews" language: "en" --- Responsive, formerly RFPIO 4.5 (190) [View alternatives](https://www.capterra.com/p/148054/Responsive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Responsive, formerly RFPIO Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant.“ April 29, 2026 SA Sofía A Proposal WriterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “When I'm answering an RFX inside the Answering Page section, I wish I could Control + F my way through the app so that I could go back to previously mentioned answers and copy paste them into new questions because sometimes RFXs are repetitive.“ May 20, 2026 Hector T Sr. Director Presales CoEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel.“ March 27, 2026 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project.“ March 19, 2026 SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach.“ April 29, 2026 CF Christian F Proposal WriterHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them.“ March 24, 2026 AC Anjali C Client Diligence SpecialistFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units.“ March 27, 2026 JB Justin B Lead Undedrwriting AnalystPharmaceuticals, 10,001+ employeesUsed the software for: 1-2 years. “There are sometimes issues with the responses that are automatically pulled in where a question has a auto-response that does not answer the question being asked.“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hector T. Sr. Director Presales CoE Computer Software Used the software for: 1-2 years ### "Nobody wants to answer RFPs, Responsive makes it easier" March 27, 2026 4.0 I think the solution has many areas for improvement, particularly in AI and library maintenance, but the core functionality is solid and delivers the key features needed by growing organizations. Pros No one wants to answer RFPs; it is an outdated industry practice. Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel. Cons The AI capabilities are still immature, and the generated answers always need to be reviewed, which is time-consuming and undermines the solution's productivity gains. Review Source SB Susan B. Senior Technical Writer - NA RFP Manager CP ESG Computer Software Used the software for: 1-2 years ### "Best Solution in the Industry to Me" April 16, 2026 5.0 I lovvvve Responsive! There is zero comparison to the tool I had previously that literally kept me working through the night! Pros The speed in which I can import projects. The export to original upload format. The AI, the AI!!!!! The wonderful responsive, accurate, helpful support team. The incredible staff, webinars, coffee chats, and community Cons When I find the hidden incapabiilties, contact the help team, and then realize that it is fact an incapability. For example, we can run one AI Draft per project; otherwise a staff member has to clone it to add an additional document. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) It was an old dinosaur with little to no support or innovation. Review Source HW Hannah W. Underwriting Analyst Pharmaceuticals Used the software for: 2+ years ### "Responsive Review" March 24, 2026 3.0 Ok. Has some features that simplifies the RFP process, while other navigation features make it harder. Pros It automates responses, and aids in seeing past responses. Helps track the progress of bids and sets reminders to meet deadlines. Cons The answers don't always pull in accurately for questions we have seen over and over again. Navigating questions can be difficult, or going back to finding an unanswered question is not straightforward. Review Source VR Verified Reviewer Technical Writer Education Management Used the software for: 1-2 years ### "An extremely powerful content management system for RFPs and Sales content." November 3, 2025 4.0 It's been a great experience. A huge step up from our previous platform. The power of the platform is a clear win...the flexibility and options to manage and review content is second to none. Once familiar with the platform, it offers amazing flexibility to a power user. Pros The rich feature set and flexibility around managing content is excellent. While it's a little intimidating at first, the amount of functionality is one of Responsive's strong points. Cons Occasionally there's bugs and glitches. I think the downside of having so many features and functionality is the risk that code clashes sometimes and bugs are present. Responsive is very errr...responsive with bugs and addressing support tickets which is a plus, however, it would be good if bugs weren't present in the first place of course. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive, formerly RFPIO A more powerful feature set and the functionality that aligned with our processes and org. Switched from [Ombud](https://www.capterra.com/p/204190/Ombud/) Lack of advanced features and functioanlity. Review Source NG Nick G. Director, Proposals Information Technology and Services Used the software for: 2+ years ### "Director, Proposals" April 16, 2026 5.0 I love Responsive. It's a great tool and best on the market. We couldn't do our job the same way without it. Pros Progress tracking is one at the top of the list. The amount of hours it saves our proposal managers on tracking the progress of a project is massive. That lone is worth the value. In addition, the accountability it holds with associates in reviewing their content. Without a system like Responsive's content library and review structure, our responses would not be where they are at today. Lastly, employee management - I oversee the proposal team and each morning I review a status on all projects to see where we are and having a dashboard like the Project view, executive dashboards, etc. it's extremely helpful. Cons Exporting into templates. My team spends a considerable amount of extra hours cleaning up the formatting when it doesn't export well or when we export into our template, but want to align with the clients RFP format - most times, it doesn't export that way, so the proposal managers spend countless hours cleaning this up. I have addressed this in the past. I would love it if there was a way we could have some sort of sequential author answering in the project. Today, we have multiple people that could contribute to one response. When one person is done, there is no way to track their progress, so what we have to do is create a manual process for tracking. It's extremely time consuming. Review Source MS Marcus S. Lead Solutions Engineer Information Technology and Services Used the software for: 2+ years ### "Responsive - the RFP lifesaver" April 28, 2026 5.0 On a daily basis, the platform actually feels like it was built for the people doing the work, not just the managers looking at the dashboard. It’s transformed our QA library from a messy fragmented and non contextual database into a resource we actually trust, which has made the day-to-day feel way more manageable and a resource we can trust. The AI is truly a life saver, I don't know what I'd do if my company ever looked to remove this tool.... Probably look for another job! Pros Before leveraging responsive, our team would spend hours or days hunting through old spreadsheets and pestering subject matter experts for the same five answers just because the question wasn't worded exactly the same. Now, the AI handles that first pass for us, and it’s surprisingly accurate. It actually pulls the right context for our security questionnaires and RFPs, which has cut our initial drafting time down to almost nothing. Cons Sometimes the collaboration with guest accounts can be a bit iffy if I need to involve someone who is not on the platform, I don't always know if they've received the question or reviewed it. Contrasting this with a google docs @ tag, where it's easier to see revisions or they can resolve the tag, I often resort to slack to double check. Review Source JL Johanny L. Sr. RFP Manager Computer Software Used the software for: 2+ years ### "A Practical, Time‑Saving Tool for Modern RFP Teams" April 16, 2026 5.0 Overall, my experience with Responsive was positive. It made RFP responses more organized, collaborative, and efficient, especially when it came to reusing content and keeping teams aligned. While it required some upkeep to get the most value out of it, it ultimately helped reduce manual effort and made the process feel more controlled and scalable. Pros What I liked most about Responsive was how intuitive and practical it was for real RFP work. The content library made it easy to reuse curated, trusted answers, collaboration was smooth across teams, and the automation genuinely saved time without taking control away. Overall, it reduced friction and made the process feel much more manageable. Cons The platform could feel a bit heavy at times. Search and answer suggestions sometimes required a lot of tuning, and if the content wasn’t well‑maintained, the library could get cluttered quickly. Reporting and admin tasks also felt more complex than they needed to be, especially for day‑to‑day use. Review Source EM Elizabeth M. Sr Mgr, Global Commercial Contracts Medical Devices Used the software for: 2+ years ### "Responsive is a good tool for IT assessments/customer questionnaires" April 16, 2026 4.0 I've had a good experience with Repsonsive. I brought the tool to my current company after using with my previous employer. The Q/A database makes the product worthwhile to respond to customer IT assessments and customer questionnaires. Pros The Q/A Library is the tool's best benefit. Having a place to store and easily access company information collected through previous work efforts is valuable and improves efficiency and reliance on internal stakeholders. Cons Inability to work easily with online portals and challenging formatting. Online portals that do not easily allow for input/export is a manual and time consuming effort that is supported by the Q/A library. Second - customers format their documents differently, and not all are easy to upload in responsive causing duplication of effort. Review Source MM Melissa M. Proposal Writer Financial Services Used the software for: 1-2 years ### "Loving Responsive!" April 22, 2026 4.0 Responsive is a great value for the money! The way Subject Matter Experts are involved with keeping the content up to date and the ease of project in and project out really saves days not hours. Pros Responsive is a wonderful tool for holding all the information we use for various responses to RFP opportunities. All users have access to the latest and greatest information at their fingertips. Making team collaboration and staying on top of projects very easy. Cons Currently the export funtion is my least love of Reponsive. There is some difficulty when you export the project back to its original form. There are many work arounds but it does add some time to the back end of things. Review Source SF Stephanie F. Management Research Used the software for: Less than 6 months ### "Management " April 29, 2026 2.0 The system presents challenges from both an organizational and case‑development perspective and appears to be time‑consuming to set up and maintain. It is not as intuitive or efficient as working directly in Word for day‑to‑day use. That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach. Pros From a document management perspective, this system can serve as a centralized repository for our templates with controlled access. It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant. Cons At this time, the system does not appear to be very user‑friendly for our company’s needs. Our requirements may be too complex for its intended use. The time investment required to configure and organize our 20+ templates—each with roughly 10 sections or subsections—is substantial, especially considering this represents only a small portion of the overall system shared by three other groups. Additionally, day‑to‑day use would likely be more time‑consuming for our team than our current process. As a result, we may not be able to rely on the system for daily work and instead would primarily use it for template management, downloading templates into Word and editing from there, which mirrors how our assignments are currently handled. Review Source VR Verified Reviewer RFP Writer Human Resources Used the software for: 1-2 years ### "I couldn't do my job without Responsive/RFPIO." December 13, 2024 5.0 Wonderful. It doesn't get any better than Responsive. Pros Responsive is the best tool I've used so far and I've tried a couple. It's intuitive, clean, and they are always adding features that are easy to learn and enhance user experience vs. takeaway. I have also enjoyed their new certification program. It has really helped me to utilize the tool better for myself and company. Cons Price, but the sales team is a pleasure to work with and have been very helpful in meeting us where we are. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive, formerly RFPIO Better usability and more intuitive design. Switched from [Loopio](https://www.capterra.com/p/133042/Loopio/) It wasn't providing the same search results as RFPIO within the library and RFPIO tool was more intuitive to me. Review Source BO Brittany O. Proposal Manager E-Learning Used the software for: 1-2 years ### "Responsive is pretty good" December 12, 2024 4.0 Generally, I've been very impressed with the customer service and training we've received from responsive. Overall they seem to be responsive to our needs and willing to dig into bugs thoroughly Pros I like how seamless most things are, I like the review workflow, I like that many things are customizable for the organization Cons While most things are seamless, there are still some issues with linking the modules. We often try to find projects in the Recommended search that should be in our archive but these two entities are separate. Also there are spacing issues and formatting issues upon export. Merge tags also seem to add random spaces or make adding text around the merge tag difficult and time consuming. I've tried to float some of these issues to responsive but often they have just let me know that that is a known function of the software. Switched from [Ombud](https://www.capterra.com/p/204190/Ombud/) Ombud was not innovating at all and we could never get any movement on the bugs we experienced. I will admit that sometimes we miss Ombud for exporting and formatting, as Responsive tends to add errors to the final product, but the management tools in Responsive make the switch worth it for us still. We're also hopeful that Responsive will continue to keep our feedback in mind and improve on the product, which was something we were not confident about with Ombud. Review Source BL Bill L. Global Institutional Sales Support and Client Relations Investment Management Used the software for: 1-2 years ### "Extreme Time Saver" August 8, 2024 5.0 Responsive has helped increase my job efficiency greatly. With the platform, I'm able to easily add and remove Q/A pairings as well as leverage the current pairings we have in the database with ease. The ability to filter for certain things using the tags or collections feature helps me find things a lot quicker and remove any irrelevant items, ensuring the answers always pertain to exactly what I'm looking for. The only critiques I have with it are small ones which can be fixed or a new feature could be added to mitigate the problem. Overall, it's a very helpful platform that I encourage others in the industry to use, to help fill out questionnaires, as it has saved my team and I countless hours a year with the answering process. Pros \- Very user friendly - Smooth transitions between tabs and sections - Lots of options for sorting and filtering - "Collections" feature is extremely helpful Cons \- Copy and paste function sometimes doesn't work properly - When I'm in a Q/A pair, I'm unable to see what (if any) collection the pair is a part of. You can see this with the tags, so I'd like to see it with collections as well Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive, formerly RFPIO I wasn't a part of the decision-making process, however, my team told me that Responsive seemed easier to use and had a more robust database storage system in place. Review Source LM Lesley M. Sr. Proposal Specialist Hospital & Health Care Used the software for: 6-12 months ### "First Year user Review" September 6, 2022 5.0 it's been great, the support and knowledge base have been exceptional. Pros The ability to upload our customer templates and answer on the fly, and then download the completed template. Very intuitive to find responses to questions in the library. Auto tagging Questions & Answers in templates. Cons There were a few bumps in the new version and a bit of a learning curve but overall a very good software for our needs. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive, formerly RFPIO Loopio wasn't ready to integrate into some of the software we use regularly. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) The ability to integrate into Microsoft Teams, the ease of responding and importing our own templates. Review Source MS Marwa S. Senior Solutions Engineering Telecommunications Used the software for: 1-2 years ### "Smart RFP Tool!" May 4, 2026 5.0 Great, the AI hallucinates it a bit but it saves so much time when we have large rfps to auto fill then go back and review. Pros That its smart and automates as it learns from movements, responses, question patterns etc. It makes it so much easier to navigate and get from place to place with less clicks. Cons Sometimes its too jumpy and doesnt allow the user to click where they want or on what they want without spazzing out a bit. There could also be easier ways to reference recent rfp answers and what gets "saved to library" Review Source FA Francesco A. Senior Solution Engineer Information Technology and Services Used the software for: 1-2 years ### "Great Tool" November 4, 2025 5.0 Pros It's very detailed in providing the answers to the different type of questions. The chatbot can be telled how detailed to be in writing the answer. It's also very simple to use. Cons The automated tool to fill out excel files is not yet perfect, in particular the export of the output file is not working properly Review Source GP Georgia P. Senior Pre-Sales Operations Consultant Computer Software Used the software for: 1-2 years ### "Very pleased Pre-Sales Team user of Responsive!" March 14, 2025 5.0 9/10, the only reason I'm not giving it 10 is because I'm not fully leveraging all the functionality as of yet (especially the Auto-Respond and GenAI capabilities to save me time and increase efficiency). Pros The collaboration features, the Auto Respond feature, the mapping of projects and easy export into the source document. Cons Not a con as such, perhaps an inherent limitation of source files, but I would like some more accommodation of trickier source documents that e.g. have conditional questions (e.g. if Yes, reply to next question, if Not, do not) or documents that show or hide questions depending on how you previously answered to the questions above. Not sure if something could be enhanced in the tool to accommodate this, or other non-user-friendly types of RFx source files. Review Source AK Anthony K. Proposals and Data Analyst Information Technology and Services Used the software for: Less than 6 months ### "AI enabled RFP responding platform which allows for cross functional collaboration" February 19, 2025 5.0 Good experience so far. RFPIO is extensively used as part of my role. Pros AI enabled RFP responding platform which provides automatic prompts for each question. Collaborative platform allows entire teams to work on a single project. Cons Formatting when downloading means that images are not embedded in cells during download and extraction process. Review Source SH Stefano H. Proposal Operations Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Great use of AI" February 4, 2025 5.0 I overall love Responsive, and would recommend using it to anyone Pros I like it’s user interface, and the use of AI. Cons I do not think the question matching is as good as it could be. Review Source AG Abhiroop G. Manager Information Services Used the software for: 2+ years ### "Responsive : Game changer using AI" December 18, 2024 4.0 The overall experience of Responsive has been positive. Responsive has improved the throwput and helped maintain a standard response across various presales personnel Pros Responsive's AI add-in has been a game changer for our team. The AI add-in not only helps speed up the response but also automates a lot of redundant tasks that the team had to perform. Cons Reponsive has recently changed their licensing model. The current licensing model doesn't support scaling without breaking the bank. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive, formerly RFPIO We had existing relationship with RFPIO. Review Source EL ERIC L. Proposal Manager Information Technology and Services Used the software for: 1-2 years ### "Response to Responsive" February 4, 2025 4.0 Not used all the time but it can be a timesaver when utilized propoerly. Pros Repository for all responses, ease of use, filtering Cons Updates to the database of responses needs to be constantly maintained Review Source RB Rohit B. Product Security Governance Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Responsive: A tool that makes answering RFP a left hand job" November 11, 2024 5.0 Pros The feature of Responsive that multiple collaborators can work on an RFP simultaneously is amazing. Also, the features like the content library, review, etc are very useful. Cons Everything almost is perfect about the tool. I don't feel there is a drawback. Review Source SA Sebastian A. Solution Consultant Computer Software Used the software for: Less than 6 months ### "BioCatch Feedback" November 8, 2024 5.0 Great so far. I like the refreshed UI and added featured for documentation collaboration as compared to previously when it was called RFPI Pros the consolidation of resources and the ease of searching and retrieval Cons No cons so far. One suggestion for improvement could be the integration of AI-driven search queries. This would allow users to receive suggestions based on asking questions rather than relying solely on keyword-based searches. Review Source Anthony R. Sales Operations Specialist - Proposal Manager Computer Software Used the software for: 1-2 years ### "The Most Flexible RFP Tool Available" December 7, 2018 5.0 As one of RFPIO's early customers, I can honestly say that our experience has been nothing but absolutely amazing. We've been able to calculate massive returns on investment in using their software, and I've enjoyed working with their team so much. RFPIO didn't just introduce me to a proposal tool, they introduced me to the proposal community. Pros RFPIO has the best document import in the business. It's flexible enough to handle almost any format of document, but still offers plenty of time-saving shortcuts. The export functionality is also very good--it almost always results in a clean, tidy document. I also love the flexibility of the Answer Library. Features like merge tags, intelligent tagging, custom fields, collections and categories mean that the Library is more than capable of handling just about any business case you can throw at it. Cons My computer tends to have some latency issues when trying to work with large projects, and everything takes maybe just one more click than I'd like, but I also think that the payoff there is an interface which really does not need to much explanation for end-users. Review Source Response from Responsive December 11, 2018 Thank you, thank you, Anthony! We've learned a lot from working with you, and are so pleased to hear that you are finding community in your work with us and other proposal professionals. We're always looking for ways to make the user experience better, so we appreciate your feedback in that area too. Looking forward to measuring even more efficiencies in the RFP response process with MasterControl! Collette C. Director, Strategic Sales Support Marketing and Advertising Used the software for: 1-2 years ### "Game changing for the RFP team" December 3, 2018 5.0 As stated in the title, RFPIO has really changed how we manage the RFP process. It has allowed us to bring all of our SMEs into the system and saved us from countless versioning, passing Word docs around, copying and pasting updates into a master, etc. Our team can communicate and collaborate with ease. It is tremendously cost-effective in that it frees our technical folks and others to spend more time on their core jobs and less time digging for RFP answers. Pros The ease of collaboration across the company and the ability to manage the RFP process in a far more streamlined fashion than previously. RFPIO allows the user to search for just the right content with ease. RFPIO has truly changed the way we do business -- for the better. Cons Nothing, really. Whenever I have had an issue (all minor) with how the software works (for instance, a notification I wanted to turn off), the RFPIO team helped me with a workaround. It really works extremely well for us. Review Source Response from Responsive December 5, 2018 Thank you for such a thoughtful review, Collette! We love hearing that your teams are collaborating better and your RFP process has gotten stronger. Cheers to our continued partnership with you and the Yes Marketing team! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.