# Responsive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Responsive the right RFP solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148054/Responsive/reviews --- Responsive 4.5 (190) [View alternatives](https://www.capterra.com/p/148054/Responsive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of Responsive Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant.“ April 29, 2026 SA Sofía A Proposal WriterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “When I'm answering an RFX inside the Answering Page section, I wish I could Control + F my way through the app so that I could go back to previously mentioned answers and copy paste them into new questions because sometimes RFXs are repetitive.“ May 20, 2026 Hector T Sr. Director Presales CoEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel.“ March 27, 2026 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project.“ March 19, 2026 SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach.“ April 29, 2026 CF Christian F Proposal WriterHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them.“ March 24, 2026 AC Anjali C Client Diligence SpecialistFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units.“ March 27, 2026 JB Justin B Lead Undedrwriting AnalystPharmaceuticals, 10,001+ employeesUsed the software for: 1-2 years. “There are sometimes issues with the responses that are automatically pulled in where a question has a auto-response that does not answer the question being asked.“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hector T. Sr. Director Presales CoE Computer Software Used the software for: 1-2 years ### "Nobody wants to answer RFPs, Responsive makes it easier" March 27, 2026 4.0 I think the solution has many areas for improvement, particularly in AI and library maintenance, but the core functionality is solid and delivers the key features needed by growing organizations. Pros No one wants to answer RFPs; it is an outdated industry practice. Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel. Cons The AI capabilities are still immature, and the generated answers always need to be reviewed, which is time-consuming and undermines the solution's productivity gains. Review Source VR Verified Reviewer Technical Writer Education Management Used the software for: 1-2 years ### "An extremely powerful content management system for RFPs and Sales content." November 3, 2025 4.0 It's been a great experience. A huge step up from our previous platform. The power of the platform is a clear win...the flexibility and options to manage and review content is second to none. Once familiar with the platform, it offers amazing flexibility to a power user. Pros The rich feature set and flexibility around managing content is excellent. While it's a little intimidating at first, the amount of functionality is one of Responsive's strong points. Cons Occasionally there's bugs and glitches. I think the downside of having so many features and functionality is the risk that code clashes sometimes and bugs are present. Responsive is very errr...responsive with bugs and addressing support tickets which is a plus, however, it would be good if bugs weren't present in the first place of course. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive A more powerful feature set and the functionality that aligned with our processes and org. Switched from [Ombud](https://www.capterra.com/p/204190/Ombud/) Lack of advanced features and functioanlity. Review Source SH Scott H. Security Engineer Computer Software Used the software for: 2+ years ### "Responses about Responsive" May 4, 2026 4.0 Excellent. A nice cloud service. Look for ways to motivate endusers to think about Responsive for more than just RFIs and RFPs and formal requests for Info... Pros Innovative UI that updates frequently with new enhancements. The AI feature is very promising and has acted as a multiplier when it comes to productivity and speed of responding to RFIs and RFPs. I am also witnessing quality improvements with AI-generated responses over the last 6-9 months. The AI features help me be a rock star at work keep it coming!!! Cons Not flexible enough. Making AI runs seems complicated. Not enough collaborative features. Work on custom options. My manager added some custom fields and seems like we could not do much with them after creation? Review Source HW Hannah W. Underwriting Analyst Pharmaceuticals Used the software for: 2+ years ### "Responsive Review" March 24, 2026 3.0 Ok. Has some features that simplifies the RFP process, while other navigation features make it harder. Pros It automates responses, and aids in seeing past responses. Helps track the progress of bids and sets reminders to meet deadlines. Cons The answers don't always pull in accurately for questions we have seen over and over again. Navigating questions can be difficult, or going back to finding an unanswered question is not straightforward. Review Source SB Susan B. Senior Technical Writer - NA RFP Manager CP ESG Computer Software Used the software for: 1-2 years ### "Best Solution in the Industry to Me" April 16, 2026 5.0 I lovvvve Responsive! There is zero comparison to the tool I had previously that literally kept me working through the night! Pros The speed in which I can import projects. The export to original upload format. The AI, the AI!!!!! The wonderful responsive, accurate, helpful support team. The incredible staff, webinars, coffee chats, and community Cons When I find the hidden incapabiilties, contact the help team, and then realize that it is fact an incapability. For example, we can run one AI Draft per project; otherwise a staff member has to clone it to add an additional document. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) It was an old dinosaur with little to no support or innovation. Review Source KP Kate P. RFP Knowledge and Content Manager Insurance Used the software for: 2+ years ### "responsive IS responsive!" February 10, 2025 4.0 I enjoy responsive. I have used Loopio and Qvidian, and find this much simpler than both of these applications. Pros I like how user-friendly it is. I'm also enjoying the new grammar check capability. Cons How difficult it is to set up saved searches. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive I did not make the final decision, but price did play a role, as did the fantastic responsive support staff. Switched from [Loopio](https://www.capterra.com/p/133042/Loopio/) I changed jobs, to be honest. I find the two applications quite similar. Review Source SA Sofía A. Proposal Writer Information Technology and Services Used the software for: Less than 6 months ### "Want to speed your RFX answering process? Use Responsive!" May 20, 2026 5.0 I'm very happy with Responsive because it saves a lot of time and resources for my team and I. I feel like I can rely on it both for reusing past answers and for drafting new ones. Once you're aware of how the app works –because you do need some training, as with every other specialized tool–, it becomes very easy and dynamic to interact with. I would definitely recommend it to RFX teams who are looking for saving time. Pros I love that it can use our Knowledge Base, Content Library and past projects to draft new answers or recycle past ones. I also love that it can draft and translate content in different languages. It is think it's very useful for project tracking, specially if you're working with different team members. If you're working against the clock, it's an incredibly useful and fast tool to answer RFXs. You can finish a large project in just a couple of hours. Cons When I'm answering an RFX inside the Answering Page section, I wish I could Control + F my way through the app so that I could go back to previously mentioned answers and copy paste them into new questions because sometimes RFXs are repetitive. A command like that would be useful. Review Source NM Nicole M. SVP Commercial Growth Hospital & Health Care Used the software for: 2+ years ### "NextGen RFPIO Review" May 6, 2026 5.0 very positive experience overall with responsive and would recommend for RFP response project management and drafting needs Pros Easy to navigate for our team and centralizes our go to market responses across the various members of our commercial team Cons there should be more native AI to query internal databases to pull answers to questions like a chatgpt or claude can do with connectors Review Source EL Emmie L. Proposal Coordinator Architecture & Planning Used the software for: 1-2 years ### "Positive Management Platform " May 15, 2026 4.0 Overall it feels positive and supportive as a platform. It is something I use every day for work, just about. Pros It is a great database to house our boilerplate information and project qualifications. Responsive as a platform is helpful for collaboration and sharing information across multiple people. Cons Sometimes the search feature can be a little too broad when typing in the search bar. The tags definitely help with organization but the search could be improved a bit. Review Source MS Marwa S. Senior Solutions Engineering Telecommunications Used the software for: 1-2 years ### "Smart RFP Tool!" May 4, 2026 5.0 Great, the AI hallucinates it a bit but it saves so much time when we have large rfps to auto fill then go back and review. Pros That its smart and automates as it learns from movements, responses, question patterns etc. It makes it so much easier to navigate and get from place to place with less clicks. Cons Sometimes its too jumpy and doesnt allow the user to click where they want or on what they want without spazzing out a bit. There could also be easier ways to reference recent rfp answers and what gets "saved to library" Review Source VR Verified Reviewer RFP Writer Human Resources Used the software for: 1-2 years ### "I couldn't do my job without Responsive/RFPIO." December 13, 2024 5.0 Wonderful. It doesn't get any better than Responsive. Pros Responsive is the best tool I've used so far and I've tried a couple. It's intuitive, clean, and they are always adding features that are easy to learn and enhance user experience vs. takeaway. I have also enjoyed their new certification program. It has really helped me to utilize the tool better for myself and company. Cons Price, but the sales team is a pleasure to work with and have been very helpful in meeting us where we are. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive Better usability and more intuitive design. Switched from [Loopio](https://www.capterra.com/p/133042/Loopio/) It wasn't providing the same search results as RFPIO within the library and RFPIO tool was more intuitive to me. Review Source BL Bill L. Global Institutional Sales Support and Client Relations Investment Management Used the software for: 1-2 years ### "Extreme Time Saver" August 8, 2024 5.0 Responsive has helped increase my job efficiency greatly. With the platform, I'm able to easily add and remove Q/A pairings as well as leverage the current pairings we have in the database with ease. The ability to filter for certain things using the tags or collections feature helps me find things a lot quicker and remove any irrelevant items, ensuring the answers always pertain to exactly what I'm looking for. The only critiques I have with it are small ones which can be fixed or a new feature could be added to mitigate the problem. Overall, it's a very helpful platform that I encourage others in the industry to use, to help fill out questionnaires, as it has saved my team and I countless hours a year with the answering process. Pros \- Very user friendly - Smooth transitions between tabs and sections - Lots of options for sorting and filtering - "Collections" feature is extremely helpful Cons \- Copy and paste function sometimes doesn't work properly - When I'm in a Q/A pair, I'm unable to see what (if any) collection the pair is a part of. You can see this with the tags, so I'd like to see it with collections as well Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive I wasn't a part of the decision-making process, however, my team told me that Responsive seemed easier to use and had a more robust database storage system in place. Review Source EB Elizabeth B. Senior Proposal Manager Information Technology and Services Used the software for: 6-12 months ### "Easy to Use! " September 13, 2022 4.0 Overall, the process has been great. We had to do a quick migration to RFPIO so we would not be locked into a contract with our previous vendor. THey worked with us and helped us get the training we needed as fast as possible to have an MVP. Pros RFPIO has helped streamline the RFP process in our organization. We are able to include more SMEs in the RFP process with little to no training. The previous software we used, was very hard to figure out and manage, which resulted in necessary people not wanting to engage with the tool because it was too complicated. RFPIO changed all of this for us and has made it easy for our teams to collaborate. Cons We had some issues integrating with Salesforce, and the reporting aspect is still not what we want it to be. We have custom roles, and because we only use SSO we cannot 'impersonate' other roles for training and development purposes. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) The product was not user-friendly and lacked many features. The final issue that led to the switch was having a production issue for over 4 months that kept us from being able to complete RFPs and resulted in a lot of re-work. Even after multiple escalations to their development, they could not solve their own issue. Our contract was up for renewal so we made the decision to switch. Review Source KW Katie W. Senior Content Consultant Business Supplies and Equipment Used the software for: 2+ years ### "RFP Software for you!" April 21, 2026 5.0 Responsive is a 10 out of 10! We have grown as a company and Responsive is always implemented new ways for scalability within the system. Pros I really enjoy the filtering capability within Responsive from the content and project dashboards. It makes it easy to find the content needed. Cons Responsive has a great system of submitting requests for enhancements. It would be great to see more customer-specific requests implemented. Review Source ES Eric S. Customer Service Support Internet Used the software for: Less than 6 months ### "Efficient RFP management with a few minor quirks" April 22, 2026 4.0 It’s a great tool for getting through RFPs faster and keeping the team organized. There’s a bit of a learning curve, but it definitely beats other manual workaround options. Pros \- Speeds up the whole process by pulling in the right answers from past projects automatically - Makes it easy to track who is working on what without chasing teammates for updates - Keeps all approved content in one spot so everyone stays on the same page Cons \- The platform is pretty dense and takes a good bit of time to understand - Final exports often need a bit of manual cleanup to get the formatting looking right - You have to spend a lot of time managing the library or the search results get cluttered Review Source DL Daniel L. Proposal and Content Copywriter Telecommunications Used the software for: 1-2 years ### "A user-friendly tool to handle RFx's" January 7, 2025 4.0 Responsive is a very effective and user-friendly tool in many ways if you work with Excel-sheets. If it comes to other formats, the tool has its shortcomings which the user has to solve. The reuse of reliable and up-to-date content from previous projects is a very clever idea (known also in other branches like e.g. the translation industry). Pros \> Supporting team collaboration through clear assignment of sections/questions/tasks > Clear dashboard function that shows the tasks, progress and status of each question > The export function helps to create bid documents with a uniform look/formatting. Cons It is not possible to - search for possible Q/A-pairs in all completed projects (that are not part of the Answer Library) - reliably update the source file - to import read-only word/pdf-files with preset text-boxes to fill It is difficult to collaborate with clients and/or vendors on an RFP, if they have more than one question to answer. Review Source AR Amber R. Proposal Writer Computer Software Used the software for: 2+ years ### "Many options for content organization" January 7, 2025 4.0 I use this every day as part of my job and I am overall satisfied with the use of the tool and its many features. I am currently sorting out our thousands of pieces of content and I find the process enjoyable. Pros There are many options for organizing the Content Library, from tags, to collections, to multiple responses to a question, and more. The project management feature is also useful, especially the option to invite guests to collaborate and not require them to make an account. Cons There are many minor glitches, which after contacting the support team, usually get fixed in a timely manner, but after a while I don't want to report every little thing and wished that the QA team would catch them before going into production. Also the customer care team is hit and miss, and we faced some communication issues when it came to billing. Review Source MT Megan T. Proposal Writer Wholesale Used the software for: 2+ years ### "Easy, quick and responsive content management!" February 13, 2025 5.0 I couldn't imagine doing this job without a tool like Responsive. Pros Responsive makes finding content so simple. The recommended answers, along with the ability to search in many different ways (keyword, tags, facets) has made creating responses fast, and as easy as possible. Cons I wish formatting answers was a little easier. Review Source DG Deirdre G. Proposal Specialist Financial Services Used the software for: 2+ years ### "I recommend." December 12, 2024 4.0 I enjoy using Responsive 99% of the time. Pros It is fairly intuitive and have most of the features that I want. Definitely easier to use than another other similar product I've used. Cons Would like a little more sophistication in some functions such as excluding certain items permanently from the duplication report. I also still manually load excel workbooks because the program has problems properly sorting complicated worksheets. Review Source SH Stefano H. Proposal Operations Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Great use of AI" February 4, 2025 5.0 I overall love Responsive, and would recommend using it to anyone Pros I like it’s user interface, and the use of AI. Cons I do not think the question matching is as good as it could be. Review Source DN Deepak N. Consultant Information Technology and Services Used the software for: 2+ years ### "Responsive: My Honest Feedback" November 11, 2024 4.0 Responsive has revolutionized our proposal process. The AI-powered features, collaboration tools, and centralized library have significantly improved our efficiency and proposal quality. Pros I love how Responsive has centralized our proposal process. It's much easier to manage multiple RFPs simultaneously, and the version control is excellent. Cons It took some time to fully understand the platform's capabilities and navigate the interface. Review Source PS Pratik S. Senior Manager - Solution Design Information Technology and Services Used the software for: 2+ years ### "RFPIO Streamlines the RFx response and ensures faster accurate responses" November 11, 2024 4.0 RFPIO has improved the overall quality and efficiency while responding to RFPs Pros The extensive repository and auto-answer functionality Cons User interface can be improved better and more AI features are required which will help faster and accurate completion of RFP Review Source GK Guillermo K. RFP Manager Financial Services Used the software for: 1-2 years ### "Great tool " April 4, 2024 4.0 Overall, very positive. Right now it is a central part of our working process, so I cannot see myself going back to no tool, as it was our case. Pros That it was very easy to start working with, and that we have all the previous content in a very accesible way. The reports we receive are great, as we can have an overview of the projects and create stats on how we are working. Cons We need to work very hard to keep everything updated. We have too many products and sub-companies, and therefore it is very difficult to use the AI automatic answers. There are many applications we are not using because they are limited to the admin, so I dont think we are using the full power of the tool. But that is more on us, I guess. Review Source Anthony R. Sales Operations Specialist - Proposal Manager Computer Software Used the software for: 1-2 years ### "The Most Flexible RFP Tool Available" December 7, 2018 5.0 As one of RFPIO's early customers, I can honestly say that our experience has been nothing but absolutely amazing. We've been able to calculate massive returns on investment in using their software, and I've enjoyed working with their team so much. RFPIO didn't just introduce me to a proposal tool, they introduced me to the proposal community. Pros RFPIO has the best document import in the business. It's flexible enough to handle almost any format of document, but still offers plenty of time-saving shortcuts. The export functionality is also very good--it almost always results in a clean, tidy document. I also love the flexibility of the Answer Library. Features like merge tags, intelligent tagging, custom fields, collections and categories mean that the Library is more than capable of handling just about any business case you can throw at it. Cons My computer tends to have some latency issues when trying to work with large projects, and everything takes maybe just one more click than I'd like, but I also think that the payoff there is an interface which really does not need to much explanation for end-users. Review Source Response from Responsive (formerly RFPIO) December 11, 2018 Thank you, thank you, Anthony! We've learned a lot from working with you, and are so pleased to hear that you are finding community in your work with us and other proposal professionals. We're always looking for ways to make the user experience better, so we appreciate your feedback in that area too. Looking forward to measuring even more efficiencies in the RFP response process with MasterControl! Collette C. Director, Strategic Sales Support Marketing and Advertising Used the software for: 1-2 years ### "Game changing for the RFP team" December 3, 2018 5.0 As stated in the title, RFPIO has really changed how we manage the RFP process. It has allowed us to bring all of our SMEs into the system and saved us from countless versioning, passing Word docs around, copying and pasting updates into a master, etc. Our team can communicate and collaborate with ease. It is tremendously cost-effective in that it frees our technical folks and others to spend more time on their core jobs and less time digging for RFP answers. Pros The ease of collaboration across the company and the ability to manage the RFP process in a far more streamlined fashion than previously. RFPIO allows the user to search for just the right content with ease. RFPIO has truly changed the way we do business -- for the better. Cons Nothing, really. Whenever I have had an issue (all minor) with how the software works (for instance, a notification I wanted to turn off), the RFPIO team helped me with a workaround. It really works extremely well for us. Review Source Response from Responsive (formerly RFPIO) December 5, 2018 Thank you for such a thoughtful review, Collette! We love hearing that your teams are collaborating better and your RFP process has gotten stronger. Cheers to our continued partnership with you and the Yes Marketing team! 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