# Responsive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Responsive the right Proposal Management solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148054/Responsive/reviews --- Responsive 4.5 (188) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of Responsive Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant.“ April 29, 2026 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project.“ March 19, 2026 Hector T Sr. Director Presales CoEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel.“ March 27, 2026 CF Christian F Proposal WriterHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them.“ March 24, 2026 SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach.“ April 29, 2026 JB Justin B Lead Undedrwriting AnalystPharmaceuticals, 10,001+ employeesUsed the software for: 1-2 years. “There are sometimes issues with the responses that are automatically pulled in where a question has a auto-response that does not answer the question being asked.“ April 28, 2026 AC Anjali C Client Diligence SpecialistFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units.“ March 27, 2026 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “My overall experience is 9/10, only because sometimes I experience some delays in the content library to update some changes and also because of the notes menu I really miss.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hector T. Sr. Director Presales CoE Computer Software Used the software for: 1-2 years ### "Nobody wants to answer RFPs, Responsive makes it easier" March 27, 2026 4.0 I think the solution has many areas for improvement, particularly in AI and library maintenance, but the core functionality is solid and delivers the key features needed by growing organizations. Pros No one wants to answer RFPs; it is an outdated industry practice. Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel. Cons The AI capabilities are still immature, and the generated answers always need to be reviewed, which is time-consuming and undermines the solution's productivity gains. Review Source SB Susan B. Senior Technical Writer - NA RFP Manager CP ESG Computer Software Used the software for: 1-2 years ### "Best Solution in the Industry to Me" April 16, 2026 5.0 I lovvvve Responsive! There is zero comparison to the tool I had previously that literally kept me working through the night! Pros The speed in which I can import projects. The export to original upload format. The AI, the AI!!!!! The wonderful responsive, accurate, helpful support team. The incredible staff, webinars, coffee chats, and community Cons When I find the hidden incapabiilties, contact the help team, and then realize that it is fact an incapability. For example, we can run one AI Draft per project; otherwise a staff member has to clone it to add an additional document. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) It was an old dinosaur with little to no support or innovation. Review Source HW Hannah W. Underwriting Analyst Pharmaceuticals Used the software for: 2+ years ### "Responsive Review" March 24, 2026 3.0 Ok. Has some features that simplifies the RFP process, while other navigation features make it harder. Pros It automates responses, and aids in seeing past responses. Helps track the progress of bids and sets reminders to meet deadlines. Cons The answers don't always pull in accurately for questions we have seen over and over again. Navigating questions can be difficult, or going back to finding an unanswered question is not straightforward. Review Source NG Nick G. Director, Proposals Information Technology and Services Used the software for: 2+ years ### "Director, Proposals" April 16, 2026 5.0 I love Responsive. It's a great tool and best on the market. We couldn't do our job the same way without it. Pros Progress tracking is one at the top of the list. The amount of hours it saves our proposal managers on tracking the progress of a project is massive. That lone is worth the value. In addition, the accountability it holds with associates in reviewing their content. Without a system like Responsive's content library and review structure, our responses would not be where they are at today. Lastly, employee management - I oversee the proposal team and each morning I review a status on all projects to see where we are and having a dashboard like the Project view, executive dashboards, etc. it's extremely helpful. Cons Exporting into templates. My team spends a considerable amount of extra hours cleaning up the formatting when it doesn't export well or when we export into our template, but want to align with the clients RFP format - most times, it doesn't export that way, so the proposal managers spend countless hours cleaning this up. I have addressed this in the past. I would love it if there was a way we could have some sort of sequential author answering in the project. Today, we have multiple people that could contribute to one response. When one person is done, there is no way to track their progress, so what we have to do is create a manual process for tracking. It's extremely time consuming. Review Source MS Marcus S. Lead Solutions Engineer Information Technology and Services Used the software for: 2+ years ### "Responsive - the RFP lifesaver" April 28, 2026 5.0 On a daily basis, the platform actually feels like it was built for the people doing the work, not just the managers looking at the dashboard. It’s transformed our QA library from a messy fragmented and non contextual database into a resource we actually trust, which has made the day-to-day feel way more manageable and a resource we can trust. The AI is truly a life saver, I don't know what I'd do if my company ever looked to remove this tool.... Probably look for another job! Pros Before leveraging responsive, our team would spend hours or days hunting through old spreadsheets and pestering subject matter experts for the same five answers just because the question wasn't worded exactly the same. Now, the AI handles that first pass for us, and it’s surprisingly accurate. It actually pulls the right context for our security questionnaires and RFPs, which has cut our initial drafting time down to almost nothing. Cons Sometimes the collaboration with guest accounts can be a bit iffy if I need to involve someone who is not on the platform, I don't always know if they've received the question or reviewed it. Contrasting this with a google docs @ tag, where it's easier to see revisions or they can resolve the tag, I often resort to slack to double check. Review Source JL Johanny L. Sr. RFP Manager Computer Software Used the software for: 2+ years ### "A Practical, Time‑Saving Tool for Modern RFP Teams" April 16, 2026 5.0 Overall, my experience with Responsive was positive. It made RFP responses more organized, collaborative, and efficient, especially when it came to reusing content and keeping teams aligned. While it required some upkeep to get the most value out of it, it ultimately helped reduce manual effort and made the process feel more controlled and scalable. Pros What I liked most about Responsive was how intuitive and practical it was for real RFP work. The content library made it easy to reuse curated, trusted answers, collaboration was smooth across teams, and the automation genuinely saved time without taking control away. Overall, it reduced friction and made the process feel much more manageable. Cons The platform could feel a bit heavy at times. Search and answer suggestions sometimes required a lot of tuning, and if the content wasn’t well‑maintained, the library could get cluttered quickly. Reporting and admin tasks also felt more complex than they needed to be, especially for day‑to‑day use. Review Source EM Elizabeth M. Sr Mgr, Global Commercial Contracts Medical Devices Used the software for: 2+ years ### "Responsive is a good tool for IT assessments/customer questionnaires" April 16, 2026 4.0 I've had a good experience with Repsonsive. I brought the tool to my current company after using with my previous employer. The Q/A database makes the product worthwhile to respond to customer IT assessments and customer questionnaires. Pros The Q/A Library is the tool's best benefit. Having a place to store and easily access company information collected through previous work efforts is valuable and improves efficiency and reliance on internal stakeholders. Cons Inability to work easily with online portals and challenging formatting. Online portals that do not easily allow for input/export is a manual and time consuming effort that is supported by the Q/A library. Second - customers format their documents differently, and not all are easy to upload in responsive causing duplication of effort. Review Source CF Christian F. Proposal Writer Hospital & Health Care Used the software for: 1-2 years ### "Improving Ease of Use" March 24, 2026 4.0 Overall my experience is great. Made this RFP experience better than any in my past but it still needs a lot of work on ease of use features. Pros The content library is the most valuable mechanism. It has profoundly improved our RFP answering process and allows us to submit at least two times as many RFPs. Cons Ease of use could use improvements. I want more hot key customizability to move around the software with fewer clicks and more using keys instead of mouse. Also more of the features should be able to be right clicked and opened in a new window. Also the ribbon in the commenting area should be slidable so that different tabs are next to each other. For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them. Review Source MM Melissa M. Proposal Writer Financial Services Used the software for: 1-2 years ### "Loving Responsive!" April 22, 2026 4.0 Responsive is a great value for the money! The way Subject Matter Experts are involved with keeping the content up to date and the ease of project in and project out really saves days not hours. Pros Responsive is a wonderful tool for holding all the information we use for various responses to RFP opportunities. All users have access to the latest and greatest information at their fingertips. Making team collaboration and staying on top of projects very easy. Cons Currently the export funtion is my least love of Reponsive. There is some difficulty when you export the project back to its original form. There are many work arounds but it does add some time to the back end of things. Review Source SF Stephanie F. Management Research Used the software for: Less than 6 months ### "Management " April 29, 2026 2.0 The system presents challenges from both an organizational and case‑development perspective and appears to be time‑consuming to set up and maintain. It is not as intuitive or efficient as working directly in Word for day‑to‑day use. That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach. Pros From a document management perspective, this system can serve as a centralized repository for our templates with controlled access. It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant. Cons At this time, the system does not appear to be very user‑friendly for our company’s needs. Our requirements may be too complex for its intended use. The time investment required to configure and organize our 20+ templates—each with roughly 10 sections or subsections—is substantial, especially considering this represents only a small portion of the overall system shared by three other groups. Additionally, day‑to‑day use would likely be more time‑consuming for our team than our current process. As a result, we may not be able to rely on the system for daily work and instead would primarily use it for template management, downloading templates into Word and editing from there, which mirrors how our assignments are currently handled. Review Source KP Kate P. RFP Knowledge and Content Manager Insurance Used the software for: 2+ years ### "responsive IS responsive!" February 10, 2025 4.0 I enjoy responsive. I have used Loopio and Qvidian, and find this much simpler than both of these applications. Pros I like how user-friendly it is. I'm also enjoying the new grammar check capability. Cons How difficult it is to set up saved searches. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive I did not make the final decision, but price did play a role, as did the fantastic responsive support staff. Switched from [Loopio](https://www.capterra.com/p/133042/Loopio/) I changed jobs, to be honest. I find the two applications quite similar. Review Source CS Christopher S. RFP Writer Investment Management Used the software for: 2+ years ### "RFP Writer" December 17, 2024 4.0 While my current employer is still rolling it out, I have used Responsive before, and I am excited for the increased capacity it will allow us to have given our lean-team approach. Pros Mainly the project management capabilities of the product. The first step of vetting an RFP always takes time, but with Responsive your hard work is rewarded with automation after you get the ball rolling. Cons Building the database wasn't as intuitive as I would have liked, though the custom fields being able to be facets alongside tags is a great feature for those who are used to a traditional folder structure. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive It was a close race, we liked the project management of Responsive better. Some of our team had experience with RFPIO as well. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) Part of the reason for the switch was largely due to the project management capabilities of Responsive (and the lack thereof in qvidian) Review Source BL Bill L. Global Institutional Sales Support and Client Relations Investment Management Used the software for: 1-2 years ### "Extreme Time Saver" August 8, 2024 5.0 Responsive has helped increase my job efficiency greatly. With the platform, I'm able to easily add and remove Q/A pairings as well as leverage the current pairings we have in the database with ease. The ability to filter for certain things using the tags or collections feature helps me find things a lot quicker and remove any irrelevant items, ensuring the answers always pertain to exactly what I'm looking for. The only critiques I have with it are small ones which can be fixed or a new feature could be added to mitigate the problem. Overall, it's a very helpful platform that I encourage others in the industry to use, to help fill out questionnaires, as it has saved my team and I countless hours a year with the answering process. Pros \- Very user friendly - Smooth transitions between tabs and sections - Lots of options for sorting and filtering - "Collections" feature is extremely helpful Cons \- Copy and paste function sometimes doesn't work properly - When I'm in a Q/A pair, I'm unable to see what (if any) collection the pair is a part of. You can see this with the tags, so I'd like to see it with collections as well Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reason for choosing Responsive I wasn't a part of the decision-making process, however, my team told me that Responsive seemed easier to use and had a more robust database storage system in place. Review Source CR Cindy R. Senior Manager of Business Development Computer Software Used the software for: 1-2 years ### "Responsive at Work" April 10, 2024 5.0 Excellent, we like the collaboration with all team members and the Q&A setup. Pros Ease of proposal creation, and the ability to have an easily accessible and up-to-date content library. Cons We had some initial issues with answers not uploading correctly. It was resolved with the customer service team. Alternatives considered [RocketDocs](https://www.capterra.com/p/82490/PMAPS/) Reason for choosing Responsive Robust features and options. We had used SharePoint and there was always issues with version control. Responsive fixed that issue ;-) Review Source DL Daniel L. Proposal and Content Copywriter Telecommunications Used the software for: 1-2 years ### "A user-friendly tool to handle RFx's" January 7, 2025 4.0 Responsive is a very effective and user-friendly tool in many ways if you work with Excel-sheets. If it comes to other formats, the tool has its shortcomings which the user has to solve. The reuse of reliable and up-to-date content from previous projects is a very clever idea (known also in other branches like e.g. the translation industry). Pros \> Supporting team collaboration through clear assignment of sections/questions/tasks > Clear dashboard function that shows the tasks, progress and status of each question > The export function helps to create bid documents with a uniform look/formatting. Cons It is not possible to - search for possible Q/A-pairs in all completed projects (that are not part of the Answer Library) - reliably update the source file - to import read-only word/pdf-files with preset text-boxes to fill It is difficult to collaborate with clients and/or vendors on an RFP, if they have more than one question to answer. Review Source FA Francesco A. Senior Solution Engineer Information Technology and Services Used the software for: 1-2 years ### "Great Tool" November 4, 2025 5.0 Pros It's very detailed in providing the answers to the different type of questions. The chatbot can be telled how detailed to be in writing the answer. It's also very simple to use. Cons The automated tool to fill out excel files is not yet perfect, in particular the export of the output file is not working properly Review Source SH Suyasha H. Senior Associate - Solution Design Information Technology and Services Used the software for: 2+ years ### "Responsive - Respond to Proposals effectively and efficiently!" November 11, 2024 5.0 Using Responsive's AI-powered content library for GEP's proposal management activity has significantly streamlined the proposal creation process and improved the quality and consistency of responses. Pros 1\. Quick Access to Relevant Content: Responsive AI has made it easy to find the most relevant materials for any proposal. This reduces time spent searching for content, improving efficiency and consistency. 2. Improved Consistency and Accuracy: Responsive has helped standardize language and style across different proposals, ensuring that branding and messaging remain consistent. It also reduces errors by providing content that has been vetted for accuracy and relevance. Reduced Proposal Turnaround Time: With streamlined access to content, automated suggestions, and faster assembly, Responsive content libraries has significantly shorten the proposal development cycle. Cons I understand that the AI references the Content Library, but I would also like it to include responses based on information from documents uploaded to the tool. Review Source MT Megan T. Proposal Writer Wholesale Used the software for: 2+ years ### "Easy, quick and responsive content management!" February 13, 2025 5.0 I couldn't imagine doing this job without a tool like Responsive. Pros Responsive makes finding content so simple. The recommended answers, along with the ability to search in many different ways (keyword, tags, facets) has made creating responses fast, and as easy as possible. Cons I wish formatting answers was a little easier. Review Source JK Jarosław K. Support Manager Translation and Localization Used the software for: 6-12 months ### "Transformative experience" February 17, 2025 4.0 The overall experience with RFPIO was transformative. It helped our business to move from the old system of QA's where an employee would keep asking the same question over and over again on a chat across different RFPs. RFPIO's knowledge base and vault of ready responses streamlined the process and allowed greater efficiency. Pros What I liked the most about Responsive is that it enables collaboration between various teams without the need to rely on external software. Its integration with Slack also enabled me to stay on top on any meaningful changes to RFPs I'm involved in. Cons The most problematic aspect of the software is its notification scheme. I often get Daily Task Reports for sections that are 100% complete and require no work from me as a contributor. My understanding is this cannot be limited by any setting. Review Source DN Deepak N. Consultant Information Technology and Services Used the software for: 2+ years ### "Responsive: My Honest Feedback" November 11, 2024 4.0 Responsive has revolutionized our proposal process. The AI-powered features, collaboration tools, and centralized library have significantly improved our efficiency and proposal quality. Pros I love how Responsive has centralized our proposal process. It's much easier to manage multiple RFPs simultaneously, and the version control is excellent. Cons It took some time to fully understand the platform's capabilities and navigate the interface. Review Source SA Sebastian A. Solution Consultant Computer Software Used the software for: Less than 6 months ### "BioCatch Feedback" November 8, 2024 5.0 Great so far. I like the refreshed UI and added featured for documentation collaboration as compared to previously when it was called RFPI Pros the consolidation of resources and the ease of searching and retrieval Cons No cons so far. One suggestion for improvement could be the integration of AI-driven search queries. This would allow users to receive suggestions based on asking questions rather than relying solely on keyword-based searches. Review Source SS Sudeshna S. Dev Alternative Dispute Resolution Used the software for: Less than 6 months ### "Responsive team" August 5, 2024 5.0 Pros responsiveness and alertness and how knowledgeable Cons nothing we love responsiveness and alertness and how knowledgeable Review Source CM Christopher M. Proposal Writer Computer & Network Security Used the software for: Less than 6 months ### "A Great Content Storage and Organization Resource" September 2, 2022 4.0 Overall, our experience with RFPIO has been very favourable as it allows us to store, organize, and reuse information repeatedly and efficiently. Organizing the framework of proposals is also very easy and sections can be reordered, added, and removed with ease. A great time saver is the ability to use templates and even clone a previous project to get started quickly. Pros What I like most about RFPIO is the ability to store content and knowledge in sections and answer format. Once populated with verified content, it reduces the resources required to compile a standard proposal and the author and reviewer functions streamline team contributions. Custom merge fields, categories, keywords, etc. offer a lot of flexibility over how you organize and retrieve your content. Cons Although RFPIO is a great resource for storing and organizing content and knowledge, it's limited control over the formatting of the content means that exporting proposals through multiple iterations can be time consuming. Word templates do a decent job of providing a base look and feel but working with things such as line spacing, tables, etc. is finicky and image quality from RFPIO to Word document to PDF can result in poor end quality. Once I have compiled the bulk of the project and exported to Word, I tend to continue with Word and then am forced to go back and update any content changes in RFPIO to reflect the final results. It is not efficient to make changes and re-export each time. Review Source MO Mike O. Sr. Solution Engineer Computer Software Used the software for: 2+ years ### "Responsive Helps Get More Responses Done Better and Faster" November 16, 2023 4.0 Scalable solution that is our central repository for responses and providing product management allows a small team to response to a lot of customer requests quickly and correctly. Pros Having a central store for questions that we've been asked in the past and what our answers for those questions are is very important. We get a lot of RFPs/RFIs and Security Questionnaires around our company and solutions and it is a crowdsourced effort across various teams within our company. Giving everyone access to these past responses and the ability to flag what they apply to and when they need to be refreshed is very key for us to response to customer requests quickly and with a high degree of accuracy and completeness. Cons We've been using the solution for awhile and we have a lot of data inside. Some needs to be reworded or updated to remain relevant. We plan on using the A.I. capabilities to help with this updating. Review Source JK John K. Proposal Coordinator Computer & Network Security Used the software for: 1-2 years ### "Incredible software - changed the way I work on proposals." May 21, 2019 5.0 Fantastic. I've worked in the proposal industry for 8 years, however I've only been with Tenable - and worked with RFPIO - for a year. When my boss introduced me to RFPIO, I almost cried thinking about all the time I wasted with other proposal management tools in the past. RFPIO is the best - whenever I'm on a call with my sales engineers introducing them to the software, I make sure to tell them that this is bar none the best proposal management tool I've ever used. Really - phenomenal job! I'm highly satisfied. Pros Generally speaking, everything about this software is incredible. My absolute favorite feature of RFPIO is the Answer Library, specifically the Recommendations toolbar, and how accurate it is. I'd previously worked with Microsoft Sharepoint, which offered no such functionality, and working on proposals was way more tedious and time consuming than necessary. RFPIO fixes that. Cons Sometimes RFPIO has a hard time formatting certain files - which is understandable, seeing as different clients present different RFP formats. My two biggest issues are that certain tables, especially in Word format, have to be formatted in "Table Properties," rather than simply being able to click on a cell and making it a Question, Subquestion, etc. Secondly, I'm often presented with situations where the client's designated answer space is in the same column as the question, just a row down. I don't believe RFPIO can recognize this yet. Review Source Response from Responsive (formerly RFPIO) May 23, 2019 Thank you, John! Sounds like RFPIO has made a big impact on how you manage RFPs, and we are so happy to hear that. Your high marks mean a lot to us. Thanks again! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.