Who Uses This Software?

Helprace is dedicated to providing customer service solutions to small or emerging businesses who are looking for an opportunity to better engage with their customers.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Helprace
  • helprace.com/
  • Founded 2011
  • United States

About Helprace

Helprace tightly integrates all customer service tools under one umbrella. Combine the email ticketing system, knowledge base, docs, customer management and feedback systems and offer better customer service. Best of all, pay only for what you need.


Helprace Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Helprace Reviews Recently Reviewed!


Helprace makes our customers happy

Dec 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much.

Pros: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.

Cons: I'd like to integrate Helprace with Slack because we all use it around the office and love it.

Capterra-loader

Very effective and easy to use

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: cost effective and easy to use. very effective in giving customers a help and support platforms and services

Cons: integration with other CSM or email services that are commonly used in the customer service industry

Overall: great customer help portal with minimum efforts

Capterra-loader

Customer service like no other

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great software, Was able to manage my customer support team with my customers and effectively respond to customers in time and also used their features(forums, SLA & some triggers) to help me and my team.

Cons: Could use more SLA & Trigger features and also needs to have less restrictions. Other systems with a free plan do not have the same restrictions in place as HelpRace does.

Overall: My customers were some what satisfied with the platform. Never had any complaints but I had to eventually merge away from using it as it was too restricted

Great Product

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been in the IT world for several years. I faced trouble to maintain communication with our customer. I was trying to find out solution and finally got it! Helprace is an awesome help desk with a self-service portal in one simple app. This is the first reply and i am very much benefited to use this. Flexibility to customize the wide range of features for specific application or special reporting needs. Software support has been attentive and effective. It appears to be effective at keeping malware out. My entire customer is very happy now for getting quick services. I am very impressed with this product.

Great Experience with Helprace

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hey,
Pros
1: Agent Like Interface
2: Receive Messages from World whenever you want
3: Tear down the walls between traditional CRM, help desk and community management.
Offer customers actionable solutions at every point of contact
4: Have your answers ready when customers hit search.
Reduce support loads.
5:Fuel discussions with a feedback-based community.
keep activity on your turf!
6: Turn lonely site visits into conversations and make your company truly customer-centric.
Cons
1: Customer support needs to be fixed in more better way