# ITM IT Asset Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ITM IT Asset Management Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/148102/Asset-Management --- # ITM IT Asset Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ITM IT Asset Management ## What is ITM IT Asset Management? IT Asset Management ITM is a web-based Non-IT & IT management application to manage the infrastructure and financial assets of the company. It can automate the process of adding the Asset in the application, it can detect any IoT device connected to the network of the organization for agentless auto-discovery. It tracks the contractual & inventory details of hardware and software ITM has a Service Desk, Procurement, Change, Knowledge Management, RDP, MDM, Mobile App, Barcode & RFID integrations ## What is ITM IT Asset Management used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Procurement](https://www.capterra.com/procurement-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $49 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITM IT Asset Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://itassetmanagement.in&name=ITM IT Asset Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITM IT Asset Management 5.0 (40) VS. [4.9 (486)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $49 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (40) Ease Of Use 4.9 (486) Value For Money 4.5 (39) Value For Money 4.6 (475) Customer Service 4.6 (40) Customer Service 4.9 (479) ## ITM IT Asset Management alternatives [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148102/Asset-Management/alternatives/) ## FAQs about ITM IT Asset Management Overview ### Which roles and teams benefit most from ITM IT Asset Management? ITM IT Asset Management is most used by IT teams, including developers, software engineers, DevOps engineers, testers, and infrastructure staff that need centralized asset tracking, software visibility, and lifecycle control. Managers, consultants, and executives benefit from reporting, compliance oversight, cost management, and clearer decisions about technology utilization across the business. Answer based on 37 reviews Overview ### What company size and industries is ITM IT Asset Management built for? ITM IT Asset Management is built mainly for small businesses, which make up 56% of reviewers, especially in Computer Software at 30%. It also serves ISO 27001-certified organizations in Information Technology and Services at 21%, Computer & Network Security at 12%, plus midsize and enterprise teams managing IT assets online. Answer based on 37 reviews Features and Usability ### What are the key features of ITM IT Asset Management? ITM IT Asset Management offers IT asset tracking, inventory control, and asset lifecycle management for managing assets from acquisition to retirement. It also includes ticket management, incident management, and support ticket tracking, plus audit trail, compliance tracking, contract/license management, reporting and analytics, role-based permissions, and a self service portal. Integrations ### Which third-party tools and platforms does ITM IT Asset Management integrate with? ITM IT Asset Management integrates with DealersLink, LDAPTive, and Microsoft Azure for identity and platform connectivity. These catalog integrations cover key third-party connections for managing access and linking with external systems. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does ITM IT Asset Management offer? ITM IT Asset Management provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover product topics in group settings, and documentation and videos offer self-paced reference and instruction. Answer based on 1 reviews Getting Started and Support ### What customer support options does ITM IT Asset Management offer? ITM IT Asset Management provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. User feedback describes the support team as helpful, with one reviewer noting good assistance when adding needed information. The overall support experience appears practical and responsive for day-to-day asset management questions. Answer based on 3 reviews Features and Usability ### How user friendly is the interface? ITM IT Asset Management offers a generally user-friendly interface with clear dashboards, role-based access, and helpful reporting tools. IT teams and support staff often find daily asset and ticket work easy to manage, though some first-time users say advanced modules, mobile use, and certain navigation paths could feel less intuitive. Answer based on 17 reviews Features and Usability ### Is ITM IT Asset Management easy to use? ITM IT Asset Management feels easy to use for everyday asset tracking, ticket handling, and reporting once teams are set up. IT administrators, support teams, and operations staff like the structured workflows and clear dashboards, but new users may need some training because feature depth and advanced modules can make early use harder. Answer based on 15 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.6 (21) 85.71% of 21 reviewers that rated this feature as important or highly important Import and export data to and from software applications Problem Management 4.5 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Knowledge Base Management 4.2 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Alerts/Notifications 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prioritization 4.1 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Incident Management 4.3 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents ITM IT Asset Management 43 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Scan barcodes to ensure accurate pricing and label tracking Track and monitor efficient handling of all changes/transitions Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Manage and track all disruptions and incidents Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Online portal through which end users can access the system, manage tasks, or obtain information Manage all supplier data and operations Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (39) 4.7 Based on 39 reviews ## Pricing Value for money 4.5 (39) Free Trial Free Version Basic $49.00 Per Feature,Per Month Value for money 4.5 (39) 4.5 Based on 39 reviews ## Integrations [ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ DealersLink](https://www.capterra.com/p/148691/DealersLink/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (40) 4.6 Based on 40 reviews ## User reviews Overall rating 5.0 Based on 40 reviews Filter by rating 5(38) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GD Gagan D. Territory Sales Manager Banking ### "Improving Visibility and Control Over IT Resources" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 10, 2026 Overall, my experience with ITM IT Asset Management has been excellent. The platform provides a structured approach to managing IT assets, making it easier to track resources and maintain accurate information. It has improved workflow efficiency by reducing manual tasks and providing clear visibility into asset status and utilization. The reporting features help support planning and compliance activities, while the centralized database ensures consistency across teams. I have found the platform dependable and easy to work with once familiarized with its features. It continues to support our operational goals and has contributed positively to the management of our IT infrastructure. Pros What impressed me most about ITM IT Asset Management is how it combines ease of use with powerful asset tracking capabilities. The platform enables organizations to maintain accurate inventory records while providing useful insights into asset usage and lifecycle status. It helps eliminate confusion by ensuring that all asset information is centralized and easily accessible. I particularly appreciate the reporting and tracking features, which support better planning and resource allocation. The system also improves coordination between departments by keeping everyone informed with up-to-date asset information. Overall, it has proven to be a valuable tool for improving efficiency and maintaining control over IT resources. Cons The platform offers a wide range of useful features, which is a major advantage, although it can occasionally make navigation feel slightly detailed for new users. More personalized dashboard configurations and reporting options would further enhance the user experience. Additionally, expanding some mobile capabilities could provide greater convenience for administrators who frequently work remotely. These suggestions are intended as enhancements rather than criticisms, as the platform already performs very well in its core functions. Overall, ITM IT Asset Management provides a solid and reliable experience, and the areas for improvement are relatively minor compared to the value it delivers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Suhail K. Backend Engineer Computer Software ### "A Reliable Solution for Managing IT Assets Efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2026 ITM IT Asset Management has been a valuable addition to our IT operations. The platform offers a comprehensive set of tools that support asset tracking, inventory management, maintenance planning, and reporting. I appreciate how it centralizes information and helps maintain accurate records throughout the asset lifecycle. The system has contributed to better organization, increased transparency, and more informed decision-making. It has also reduced the effort required to manage large numbers of assets while improving operational consistency. Overall, my experience has been smooth and productive, and I would consider it a reliable solution for organizations seeking effective asset management capabilities. Pros The best aspect of ITM IT Asset Management is the way it streamlines and organizes asset-related processes. The platform provides a clear overview of assets and their status, making it easier to manage resources effectively. I found the interface intuitive and the information readily accessible whenever needed. It has significantly reduced manual effort and improved the accuracy of asset records. The ability to track asset history and maintain detailed documentation is especially valuable for audits and compliance requirements. Overall, the system brings structure, transparency, and efficiency to IT asset management, helping teams make better decisions and work more productively. Cons There is very little to dislike about ITM IT Asset Management, but there are a few opportunities for improvement. Certain workflows could be simplified to reduce the number of steps required for routine tasks. While the platform is comprehensive, first-time users may need some time to become familiar with all available features. Expanding integration options with additional third-party tools could also increase flexibility for organizations with diverse technology environments. Despite these minor observations, the platform performs consistently and delivers significant value. The strengths of the system far outweigh any limitations, making it a dependable solution for managing IT assets efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Anmol S. Frontend Engineer Computer Software ### "Excellent Platform for Streamlined IT Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2026 My overall experience with ITM IT Asset Management has been highly positive. The platform has helped simplify and organize asset management processes while improving visibility across the organization. It provides reliable tracking capabilities, detailed reporting, and centralized access to important asset information. These features have contributed to greater efficiency and reduced the need for manual record keeping. The system has also improved accountability by making asset ownership and status easy to monitor. Over time, it has become an important part of our operational workflow, helping us manage resources more effectively. Overall, it is a dependable solution that delivers real value to IT teams. Pros What I liked most about ITM IT Asset Management is its ability to provide complete visibility into our IT assets through a centralized platform. It makes tracking devices, software, and asset assignments much easier compared to traditional spreadsheets or manual methods. The platform helps maintain accurate records and improves accountability across teams. I also appreciate how it simplifies asset lifecycle management by keeping procurement, allocation, maintenance, and retirement information organized in one place. The reporting capabilities are useful for understanding asset utilization and planning future requirements. Overall, it has helped improve operational efficiency while reducing the time spent on administrative asset management tasks. Cons While my overall experience has been very positive, there are a few areas where ITM IT Asset Management could be enhanced further. Some advanced features may require a bit of time for new users to fully understand, particularly if they are unfamiliar with asset management platforms. Additional onboarding resources or guided tutorials could make the learning process even smoother. I would also welcome more customization options for dashboards and reports, allowing organizations to tailor the experience to their specific requirements. These are relatively minor suggestions, however, and they do not take away from the platform's effectiveness. Overall, it remains a reliable and highly capable asset management solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Puneet R. Web Developer Computer Software ### "A Well-Structured Platform for Streamlined Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 12, 2026 My overall experience with ITM IT Asset Management has been smooth and productive. The platform offers a practical combination of functionality, organization, and reliability that supports effective IT asset management. It simplifies many processes that would otherwise require significant manual effort, helping save both time and resources. I particularly value the centralized approach to asset tracking, which improves coordination across teams and ensures better control over IT infrastructure. The platform continues to support operational efficiency while adapting well to evolving business needs, making it a dependable long-term solution. Pros The best part of ITM IT Asset Management is how it simplifies day-to-day asset management activities while still offering detailed insights and control. The platform helps keep all asset-related data centralized, making it easier to manage procurement, assignments, maintenance, and lifecycle tracking from one place. It significantly reduces confusion and improves operational efficiency. I especially liked how the system supports better decision-making through organized records and reporting capabilities. The interface is also structured in a way that helps users navigate through processes with ease, making overall asset handling more efficient and reliable. Cons There are very few drawbacks in my experience with ITM IT Asset Management, but certain improvements could further enhance usability and convenience. For example, some workflows could be optimized to reduce the number of steps required for specific actions, making the overall process faster and more intuitive. Expanding integration support with additional external tools and platforms could also increase flexibility for organizations with diverse IT environments. While these are relatively small improvements, implementing them would elevate the overall user experience even further. Nevertheless, the platform already provides strong functionality and dependable performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Piyush A. Software Developer Computer & Network Security ### "Efficient and Reliable IT Asset Management for Modern Organizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2026 Overall, my experience with ITM IT Asset Management has been highly satisfactory. The platform has helped streamline asset tracking and management processes, making operations more organized and efficient. It provides clear visibility into asset allocation, usage, and maintenance, which helps improve planning and accountability. The system also reduces manual effort and minimizes the possibility of errors, allowing teams to focus on more strategic tasks. I found the platform reliable, easy to manage after initial familiarization, and valuable for maintaining structured IT operations. It has positively contributed to improving workflow efficiency and operational transparency. Pros What I appreciated most about ITM IT Asset Management is the level of control and visibility it provides over the entire asset ecosystem. The platform makes it easy to track devices, monitor asset allocation, and maintain accurate records without depending heavily on manual processes. Its organized structure helps teams quickly access important information, reducing delays and improving efficiency. I also found the reporting features very useful for monitoring asset performance and planning future requirements. The system contributes greatly to maintaining transparency and accountability, which is essential for managing IT infrastructure effectively in a growing organization. Cons Although ITM IT Asset Management performs very well overall, there are a few areas where additional enhancements could make the experience even better. Some advanced modules may initially feel slightly complex for new users, especially those unfamiliar with enterprise asset management systems. Providing more onboarding materials, tutorials, or contextual guidance within the application could help improve the learning experience. Additionally, offering more flexibility in dashboard layouts and reporting customization would allow organizations to tailor the platform according to their operational preferences. Despite these minor points, the platform remains highly capable and reliable for managing IT assets efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Shubham k. Sales Executive Telecommunications ### "Streamlined and Effective Asset Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2026 The platform has made it easier to maintain transparency and control over IT assets, which has improved team productivity. Pros I really liked how it simplifies asset lifecycle management—from procurement to disposal—everything is well organized. Cons Expanding the reporting formats and export options would further enhance usability for different teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Prince S. DevOps Engineer Computer & Network Security ### "A Comprehensive and Efficient Solution for IT Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 22, 2026 My overall experience with ITM IT Asset Management has been smooth and efficient. The platform offers a comprehensive set of features that make asset tracking and management much easier compared to traditional methods. It helps maintain accurate records, ensures accountability, and improves coordination between teams. The system is stable and performs consistently, which makes it dependable for day-to-day operations. Over time, it has contributed to better organization and control of IT resources. Overall, it is a practical and scalable solution that supports both current needs and future growth. Pros What I liked most about ITM IT Asset Management is how effectively it centralizes all asset-related information into a single, well-structured platform. It eliminates the need to rely on multiple spreadsheets or manual tracking methods, which significantly reduces errors and saves time. The ability to monitor the entire asset lifecycle—from procurement and allocation to maintenance and retirement—is particularly useful. I also appreciate the clear visibility it provides into asset status, ownership, and usage, which helps in better planning and resource optimization. Overall, it brings a high level of organization and efficiency to IT operations. Cons There are only a few minor aspects that I feel could be improved in ITM IT Asset Management. At times, navigating through certain modules can feel slightly complex, particularly when dealing with advanced functionalities. Simplifying some workflows or improving the user interface in those areas could enhance the overall user experience. Additionally, expanding integration capabilities with more third-party tools would make the platform even more versatile and adaptable to different business environments. That said, these are small areas for improvement, and they do not take away from the overall effectiveness and reliability of the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ KESHAV J. DevOps Engineer Computer & Network Security ### "Enhancing Control Over IT Assets" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2026 Overall, it has been an effective tool that supports better management and control of IT resources. Pros The system supports better decision-making by providing clear insights into asset performance and status. Cons More options for customizing notifications and alerts would enhance the overall experience.A bit more documentation or help resources would make onboarding smoother for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Chirag S. Developer Computer Software ### "A Practical Solution for IT Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 16, 2026 Overall, it has been a well-rounded solution that simplifies asset management and improves operational clarity Pros The platform brings a high level of transparency to asset management, making it easy to monitor usage and availability. Cons Some minor UI enhancements could make navigation even more intuitive, especially for first-time users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Bharam D. Software Engineer Computer Software ### "A Smart Approach to IT Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 16, 2026 The platform has contributed to better organization and improved tracking of assets across the organization. Pros The automation of routine tasks like tracking and status updates saves a lot of time and effort. It helps in better planning and utilization of resources. Cons Enhancing notification and alert customization would further improve user experience but overall functionality remains strong. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148102/Asset-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Iru vs ITM IT Asset Management](https://www.capterra.com/compare/148102-181954/Asset-Management-vs-Iru) [ACMP Suite vs ITM IT Asset Management](https://www.capterra.com/compare/148102-175522/Asset-Management-vs-ACMP-Inventory)