--- title: "Paperless Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Paperless Online Software - reviews, pricing plans, popular comparisons to other Contract Management products and more." source_url: "https://www.capterra.com/p/148117/Paperless-Online/" page_type: "product" language: "en" --- # Paperless Online Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Paperless Online ## What is Paperless Online? Paperless Online provides a secure and easy way to receive and track forms and documents. Forms can be designed in minutes with drag and drop. It also supports workflows and collaboration. You can email a form to be filled out or reviewed. File Cabinet supports version control and access permissions. Documents can be generated with data merged and sent via DocuSign. A self-service portal allows clients to submit documents and forms, view status and also communicate with staff. ## What is Paperless Online used for? [Document Generation](https://www.capterra.com/document-generation-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Document Management](https://www.capterra.com/document-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Paperless Online?[Manage this product listing](https://www.g2.com/products/paperless-online/claim_requests/new?auto=true) ## Paperless Online Overview Updated September 2026 AI summary Paperless Online supports small, midsize, and enterprise organizations with document management, generation, and workflow automation through a cloud-based platform. It features document storage, file sharing, access controls, version control, electronic signatures, and integration with Docusign. Notable options include forms management, drag-and-drop uploads, file recovery, offline access, and configurable workflows to help teams manage and track documents efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Paperless Online 4.5 (2) VS. [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting Price $25 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.4 (2,814) Value For Money 4.0 (1) Value For Money 4.3 (2,181) Customer Service 2.0 (1) Customer Service 4.3 (1,950) ## Paperless Online alternatives Highest Rated [4.9 (33)](https://www.capterra.com/p/173195/Legito/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) [4.7 (2,905)](https://www.capterra.com/p/227146/Microsoft-Word/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227146/Microsoft-Word/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) [4.7 (4,262)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) ## FAQs about Paperless Online Overview ### What company size and specific industries is Paperless Online built for? Paperless Online is designed for organizations of any size that need an easy way to receive and track forms and documents. No specific industries are named, so it appears suited to general business use across sectors that handle frequent document collection and tracking. Features and Usability ### What are the key features of Paperless Online? Paperless Online offers electronic forms and templates for document creation, plus document management, document storage, and document generation. It also includes configurable workflow, workflow automation, access controls and permissions, electronic signature, archiving and retention, customizable fields and reports, full text search, version control, and third-party integrations. Integrations ### Which third-party tools and platforms does Paperless Online integrate with? Paperless Online integrates with Docusign for document signing workflows. Getting Started and Support ### What training and onboarding options does Paperless Online offer? Paperless Online provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and step-by-step lookup. Getting Started and Support ### What customer support options does Paperless Online offer? Paperless Online provides email/help desk and chat support. Users can contact support through either channel for setup questions or account issues. No reviewer feedback on support is available here, so support quality, response speed, and helpfulness cannot be assessed from user experience data. ## Features AI summary Based on 32,025 Contract Management reviews Capterra reviewers highlight these as the top priorities when choosing document management software: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) Paperless Online includes **Document Storage** and **File Sharing**, giving teams a central place to keep files organized and distribute documents more easily across users. However, it does not offer **Secure Data Storage**. Instead, it provides **Electronic Signature** (**46%**), which can support approval workflows and document signoff without moving work outside the system, helping businesses manage records more efficiently and keep collaboration moving. Collaboration Tools 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Interaction Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Templates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is Workflow Automation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows Access Controls/Permissions Define levels of authorization for access to specific files or systems Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Paperless Online 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Interaction Tracking: Track interaction history by documenting conversations for contacts - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $25.00 Per Feature,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AK Amanda K. Ownet Hospitality ### "A good free tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 29, 2024 Pros Great for invitations that look professional at no cost Cons Format has changed since last used and not so easy to keep track Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Shelley H. Marketing Manager ### "I have helped set up this program and trained agents and admin users how to best utilize it." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 17, 2018 Pros I really like the ease of use and all of the video tutorials. They are not annoying or long, they are actually useful and show you step by step how to do things. I like the fact that there is no contract and that you can back up all your files easily. Cons I don't like that the commission module has to be seen by all master admins, there should be a way to turn that off and on. The customer service has room for improvement too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.