# Page 2 | Award Force Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Award Force the right Assessment solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148148/Award-Force/reviews --- Award Force 4.8 (193) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 2 - Reviews of Award Force ## Showing most helpful reviews Showing 26-50 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Loretta D. Project Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Love Award Force, Especially Customer Service" July 7, 2025 5.0 My overall experience with Award Force has been great. We have been using it for 4 years now and find that it can be tailored to meet our needs. Pros Customer Service is outstanding. Whenever we have an issue, the staff replies quickly and helps solve our problem. The fact that staff are located around the world allows you to get help outside of the 8:00 to 5:00 workday. Cons Award Force appeared complex when we first began using the platform several years ago. Over time, it has become much easier, and we spend less time seeking help. Switched from [OpenWater](https://www.capterra.com/p/140294/OpenWater-Awards/) I don't know, except that it was the previous platform. Review Source SR Suzanne R. Membership and Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Award Force Rocks it out of the Park" August 22, 2025 5.0 Their customer service is exceptional, if we experience issue or just have a question the Award Force team always responds quickly. Pros It is easy to use and retrieve your data at all times. We get over 19,000 submission in a year and Award Force allow us to manage submission with ease. Cons I really have nothing bad to say. I have not experienced a time when I have been disappointed or unable to get the answers I need. Review Source SB Seiho B. Senior IT Consultant Information Technology and Services Used the software for: 1-2 years ### "System manager" October 23, 2025 5.0 As a system manager, I am involved in the entry, judging and communication process.with entry, Judge and communication process. Pros Extensive features to not only meet diverse needs and also learn Award program best practice. Excellent support, too. Cons As an overseas customer, some translations need to be improved. Help instruction videos are in English only Review Source SH Sarah H. Education and Awards Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "The best support team ever" July 11, 2025 5.0 The support team at AF are THE BEST. I've used this platform for 4 years and always manage to forget how to do things year on year - they're always there to help out, jump on a zoom. The videos and help links are super useful Pros A very intuitive platform, once you have the overall layout of your awards program clearly planned out Cons Can feel clunky to get started and takes a while to get used to. Can be tricky to copy and align from old seasons to new, if you make any changes to categories/score sets Review Source SB Sophia B. CEO Consumer Services Used the software for: 2+ years ### "A great award management tool that deliver what I expect, and more. " December 5, 2024 5.0 I have been working with Award Force for almost four years now, and I am so grateful for the platform as it always delivers. Running competitions with an online jury has become so simple and secure because everything works so well. It is a smooth solution where all participants, jury members, and not least the competition management are always satisfied. Pros Award Force has an enormous strength, and that is the support team. There is always someone who answers my questions, no matter what time of day I submit them. The service is 5-star, and everyone I've been in contact with in the team is so helpful and clear in their explanations. Cons I can' t come up with any right now. I can' t come up with any right now. :) Alternatives considered [Judgify](https://www.capterra.com/p/160569/Judgify/) Reason for choosing Award Force Award Force was the best and had everything included in the PRO, no add-ons. Review Source SA Steve A. CEO Media Production Used the software for: 2+ years ### "Great service and outstandingly good help desk" July 3, 2025 4.0 I really enjoy using Award Force and am so grateful to the team for their support.. Pros A versatile, highly functional system, and . Outstandingly good help and coaching from real people at the other end who are knowledgable enough to answer all questions and check if things are ok in my configurations. Cons Expensive, but worth it for the functionality. Alternatives considered [Awardco](https://www.capterra.com/p/140428/Awardco-Employee-Performance/) Reason for choosing Award Force Australian. Recommended from a contact. Tested and compared various and decided on this one Review Source AL Amanda L. Regional Manager Events Services Used the software for: 2+ years ### "Amazing Help Desk help" May 1, 2025 4.0 Frustrated but amazing support for it. \[sensitive content hidden\] from Manila was exceptional, helpful and patient as well as being really knowledgeable about it. Shaved hours off my time by just being able to help with a zoom. So grateful Pros Logical and has lots of features which would be good to know about in the future Cons Its not very intuitive as there are tabs that I don't know about that I need to click on to get to the next stage. Review Source Response from Creative Force May 13, 2025 Hi Amanda! Thanks so much for your kind review and words about our lovely support team. We're here to help any time! Roshae R. Conferences and Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great program!" December 19, 2024 5.0 Pros I couldn't recommend AwardsForce more highly for their platform. NDS uses it for 3 Awards programs and it is extremely user friendly, as well as being highly accessible for people who require alt text, screen readers, etc. Cons Pricing is a bit high for the Pro tier however we've been able to manage with the Growth plan. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Award Force I can't remember which other products we considered, however AwardsForce came up as the best product for ease of use and accessibility. Review Source LS Lisa S. Awards Project Officer Government Administration Used the software for: Less than 6 months ### "Fantastic so far!" February 25, 2025 5.0 I am pretty new to it (4 days in!) and so far I love it. It seems user friendly, and the Help and Support team are FANTASTIC. They are professional and responsive, and also friendly and fun. They also explain things really clearly. Pros The How To videos are excellent. They are clear, and not too long or complicated. Cons Maybe that the content blocks, when altered, they change across all seasons. I haven't actually used this function yet, but I am thinking it would be good if the changes were only to current season, so that we can go back and check historical data for comparison. Review Source Response from Creative Force May 13, 2025 Thanks so much for your kind review, Lisa! We're so glad you've found our support team helpful, and the how-to videos! If you need further help on seasons, check out this article: https://support.awardforce.com/hc/en-us/articles/217063066-Ultimate-guide-to-seasons Thanks! - Lindsay HR Haley R. Member Engagement Specialist Education Management Used the software for: 6-12 months ### "Robust system for yearly awards" February 11, 2026 5.0 Pros Keeping award nominees, judges, and information organized. The fields make for easy sorting and filing. And repeating yearly nominations is so easy. Cons There is a lot of information to sort through to make the award process flow smoothly for all users, but there are help videos at the top of each page to assist with specific tasks. Review Source PJ Paul J. Ambassador Research Used the software for: 6-12 months ### "Award Force Review" November 12, 2024 5.0 AwardForce has been very useful for managing our Best Places to Work NZ awards program. Overall, AwardForce has made the awards process smoother, more efficient, and professional, enabling us to focus on celebrating our participants. We highly recommend it to any organisation running awards programs. Pros The platform is user-friendly, streamlining the entire awards process from submission to judging. Setting up categories, managing entries, and customising forms is straightforward. Our judges find it easy to navigate and assess entries, making scoring and feedback seamless. Cons Would be useful to get an aggregated view of all the judges comments and have some sentiment analysis available. Review Source FM Fabrizio M. Project manager Oil & Energy Used the software for: 1-2 years ### "Best Innovators contest" January 20, 2025 5.0 Good follow up of the contest during the different steps. Pros People working on the plateforme are really professionnal Cons I would like to make a REX (Return on experience) meeting with people involved. Review Source CP Corinne P. Senior Manager, Programs and Education Broadcast Media Used the software for: 1-2 years ### "Review of Awardforce" March 2, 2024 5.0 Extremely positive. When I joined our organisation last year, I had only ever used Awardforce as an external judge. I needed a lot of support, some of it urgent, and the team were absolutely reliable and incredibly helpful. \[sensitive content hidden\] in particular has dug me out of multiple holes and her patience, combined with granular knowledge of the product, has been a godsend. Pros I love that the system is highly customiseable, and responsive to our needs. The fact that it is so customiseable makes it easy to make mistakes - but the robust customer support and configuration support mean any mistakes I make are quickly spotted before launch. Cons We use the platform for Awards, and for Scholarships and Grants. Some of our scholarship programs used to be run on the Awards section. We are moving them to Scholarships and Grants. However, historic applications are stuck in the Awards section, and I have had to build the forms again from scratch. Review Source Response from Creative Force March 4, 2024 Dear Corinne, Thank you so much for your kind review! We love to hear that Award Force has been so highly customisable to your needs. And thank you also for the kind words for our client success team. We love to support your program! - Lindsay at Award Force SN Sujathan N. Senior Administrative Officer Non-Profit Organization Management Used the software for: 2+ years ### "Value for Money - Award Force : Awards competition Management System." September 18, 2023 5.0 Over all experience If I say, the security measures and data protection features of Award Force are the best I found.. Emphasize how it safeguards sensitive information and ensures the integrity of the awards process., which is in fact very high in quality and confidentiality kept tight. Pros While introducing I begin your review with a brief introduction to Award Force, mentioning its purpose and significance in awards management. You can also include any context about how you came across the software. Discuss the user-friendliness of the software. Mention if the interface is intuitive and if it's easy for both administrators and applicants to navigate.: Absolutely it is intuitive and easy to navigate. Features and Functionality:Detail the key features of Award Force that you found valuable. This could include aspects like customizable application forms, scoring systems, reporting capabilities, or any unique features that set it apart. All are very good and excellent I found. Cons There are certain things of course to be improved. Like reporting part, I could not find any easy way to get the scoring sheet and scores together to be converted to a pdf format. Reason for choosing Award Force We have evaluated whether Award Force offers good value for the price, whether it's cost-effective compared to other awards management software we have explored and did research. Found this is the only suitable software. But there are other software available in the market, but one way or other some part of its features or functionality were not matching to our requirement. Hence we concluded with this as suitable. Review Source GC Gillette C. Consultant International Trade and Development Used the software for: 1-2 years ### "The support on Award Force is the best I have EVER experienced" August 21, 2019 5.0 I inherited an open Award season to manage and was able to come up to speed fairly quickly due to the intuitive nature of the platform and the SUPERB support I got from Award Force e.g. one on one training calls, common help tips embedded in the platform (ie don't have to go to another screen and back and forth but can take action in the platform with the tips right there on the same screen), and extraordinarily fast responses to my emails asking how to do certain things. I am managing our 2nd season and it is going very smoothly and I am digging deeper into the functionality that is available. This is our team's second year using the platform and it works extremely well for the needs that we have and I highly recommend the SW if you need to manage an Awards program. Pros The program is fairly intuitive so the learning curve is not too steep. And for the times when I have needed help, the response time and quality of support is unparalleled in my experience. I send an email, within a few hours no matter what time of the day or night I send it, someone from around the globe answers me. If further assistance is needed e.g. a call with someone, it can usually be set up within a day or two of my request. And the quality of the support is excellent. The staff are extremely knowledgeable of the product and understand the questions from a user or functionality perspective vs providing technical-speak. It seems that often times tech support for other SW I have used is staffed by technical wonks who write the code and make the bells and whistles but don't have a real understanding of the business or user function so the support comes from that perspective rather than understanding what I am trying to do and then providing a solution. Another thing that I use all the time is importing to excel to run reports. In this way, I can always have a user friendly aggregated view of what is on the platform depending on what I am needing. I love this ability to have offline access and I know some of our judges have also made good use of being able to download PDF versions of entries that they can review on the go and then come to the platform to enter their scores and comments. Cons I have come across some small functionality that I would like to have such as a bit more ability to "pretty up" my email broadcasts or filtering by 2 different dimensions to randomly assign entries for judging. With that said, the SW really addresses so many of our main needs that these issues are not an issue and I have been able to create workarounds if needed. Reason for choosing Award Force I was not involved in the procurement process for Award Force. Review Source Response from Creative Force August 22, 2019 Thank you ever so much for your raving review, Gillette! We can't stop the high fives :D We will continue to improve and add time saving features so you can continue managing and growing your program year on year! GB Gil B. Board Member Performing Arts Used the software for: 6-12 months ### "Award Force is incredible- easy to use and very easy to customize for our Award program requirements" January 19, 2018 5.0 \-Ease of use -Highly accessible with information that is always available - whether on a desktop, lapto, tablet or mobile device -Eliminates virtually all manual paper work that our previous system required - Easy to contact all users or subsets of users via email using the Broadcast Message feature, which was something that previously we had to do using email and determining who we needed to contact Pros The Award Force management and support teams were incredibly helpful during our entire selection process, set up phase and implementation. There was always someone available for answers, no matter that we are located in the US and their main office is in Australia. From our initial conversations as far as what was on our "must have" list and our "nice to have" list of features, AF was able to make a few small customizations to their program to give us 100% of the items on our "must have" list and 95% on our "nice to have" list of items. They appear to constantly have the customer as their #1 focus and even after we launched came back to us with an idea to use something in their existing platform in order to offer us a small work around to give us something that was on our "nice to have list" that would help our judging community. We've had nothing but positive reviews from our client base - from our entrants, to our judges and even our accountant who compiles the entrant scores. The system is incredibly secure, with various different user profiles that only gives them the access they require. Award Force even created two new user roles specifically for us based on our award program requirements and what our users needed to have access to in the system. I can't praise our implementation manager and the entire AF support team more as they were always available and never made it seem like even my dumbest question wasn't something they took seriously. Cons There is very little that I don't like about Award Force. But if I had to pick one: since the system is used by multiple award program clients around the world there are a few small areas that don't quite give us exactly what we need and that weren't able to be changed for us. However, these are just a few small items and through conversations with our AF implementation manager we devised ways to get what we needed through small work arounds that didn't add any more time or effort to what we had done previously for these items. So in the end, even though there were a few small "cons" in AF, the amount of time that we save using Award Force verses what we used before, along with the amount of information that is now available to us where it wasn't before, far outweigh the small amount of cons in the system. Review Source IL Ingrid L. Systems Coordinator Higher Education Used the software for: 1-2 years ### "After the learning curve: the relief!" October 19, 2020 5.0 It was not quite so easy on the Admin end because the system is complex and allows for many configurations, but the customer service is stellar! I got replies to my queries regardless of day or time within a few hours, and even had a few video calls. I am a fan ! Pros We use it to allow design students to upload their work at the end of the year. Setting the system up to meet our requirements was challenging because there are so many options, but once it was configured the students found it very easy to upload their work, and even sent some fan mail. They could revise their entries up to the deadline, we could specify the acceptable file types and everything worked smoothly. We also invited reviewers to comment on the work , that too was very easy on the user end. Cons There are a few odd things here: it is , for instance, not possible to sort all entrants by their last name, only by their first. If a judge is already in the AF system they have to use their previous password to log in which can cause confusion. With the help of AF we set up an algorithm that randomly assigned student work to reviewers and you would think that it would be easy for the computer to do this evenly, but it turned out that the some judges got only 10 assignments and others as many as 16. One complaint judges had was that they did not get any sort of confirmation after they completed the reviews that were assigned to them. There were a few questions I did not know to ask at the initial setup. I DID ask if there was a file size limit for the upload (the answer is no) but I did not ask if the file sizes have an effect on the download. The answer here is: yes, definitely! This may not matter for users who deal with text files, but in the design world files get big, and when I tried to download all the work to local drives it turned out that large files (almost ALL of ours) could not be downloaded in bulk, but in batches of about 10, and extra large ones had to be done separately, This is almost a deal killer, but hopefully can be avoided next time with file size limits during upload. MY number one item on a wishlist: create an option for a one stop download of ALL selected files. Reason for choosing Award Force As far as I could tell most features were similar, but we chose AF because it gave us the option to let students edit their uploads until the deadline. With the other system they would have had to email me and ask that the previous entry should be deleted, then they could re-upload. A nightmare scenario! Review Source Response from Creative Force October 22, 2020 Thank you for your honest review, Ingrid! As much as we love fan mail, we also like to hear about the pain points of our clients. Bulk downloading is a slow process for sure and we have some ideas to optimise and improve it in the future. Some other interesting insights too which have been passed on to the Product team. KB Kerry B. Director of Series, Surveys & Data Media Production Used the software for: 2+ years ### "Award Force has been a life saver" June 17, 2022 5.0 Despite a few glitches here and there, Award Force truly has been a lifesaver for me and my organization -- it has streamlined the award process so much for us, which makes life easier for our users/nominators, and also frees up my time to do other important work, including giving feedback on submissions to increase the overall quality we're seeing. Keep up the great work! Pros I run an awards program that gets more than 4,000 entries a year, and before we found Award Force we were allowing people to submit by just sending us a PDF. It was a huge effort to collect them all, a waste of paper to make a "packet" for judges to read, and a colossal pain to notify the winners and losers using a mail merge. Award Force is like a godsend in that regard -- it allows me to keep all the entries in one place, have the judges evaluate them right with in the system, and then I can notify winners and losers right from the system as well. The software allows me to program my questionnaire so submissions are automatically separated into the appropriate category, easily assign judges, and help users from the back end. Cons The software can have a steep learning curve for new users (I onboard new judges all the time as we hire new people and it can be confusing at first). I wish some of the language was more intuitive. The system also sometimes can run slowly if I have a lot of tasks running at once on a big set of entries. And I think this is a problem on the end of my users (they work in places with very strong spam filters), but sometimes the notifications I send don't arrive where they're supposed to. I suspect they're getting caught in quarantine, but it causes some extra work for me on the back end having to look up individual submissions. Review Source MS Michael S. Design Awards Coordinator Architecture & Planning Used the software for: 2+ years ### "Building Designers Association of Australia benefits from Award Force" July 24, 2020 5.0 Award Force ensures that the format of the entry material is consistent and predictable, whilst still allowing the entrants to be as creative as they like with the content of the material. The participation is about 2 - 3 times more than it was 10 - 15 years ago before Award Force. Whilst I can't attribute this increase wholly to the software (there are other factors), my colleagues and I can't imagine how we would have dealt with the volume using the old methods. Pros The software saves us time and energy by storing the material, categorising it, and allowing entrants to manage the submission themselves until close of entries. Even then, entrants are permitted to resubmit incomplete content if necessary, which saves us a lot of filing. Centralised storage that is backed up and accessible to anyone (with permissions) is a relief. We're pleased when entrants give us feedback that they find the process simple & intuitive. It's very convenient for the administrators to be able to export customisable reports. I could go on and on... Cons We haven't got around to asking the helpdesk about this feature yet (perhaps it already exists), but we can see some benefit in providing the capacity for an entry to be able to be a "linked copy" of the primary entry. Rather than making a full duplicate of an entry simply to enter into a different category. It would be useful if all the common content was linked between each instance, and there was the capacity to provide additional content specific to the linked category(s) if required. I don't think this functionality exists currently, but if it doesn't I wouldn't be surprised if they are working on it already. Review Source LT Laura T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Global Support is Worth It!" September 13, 2023 5.0 Very positive experience from top to bottom. Pleased we made the transition! Pros We enjoy that the support team is global and that means quick responses on the wide variety of questions that we have on a rolling basis. We've never had a question go unanswered or unsolved. The platform is easy to use and customize for anyone seeking an events management platform. Cons There are times where it would be nice to have a dedicated support person vs. a wider team, but it hasn't interrupted or kept us from developing the platform. It's just another way of working. The main events admin says that she would have liked to speak to someone vs. emailing. I suppose that goes along with the challenges of a global team. Email is easiest, but sometimes conversations can solve things in a different way. Reason for choosing Award Force Cost was on par with Open Water at the time, global reach of team (we were expanding globally), and customization of the platform. Also, we had a really great sales experience with a person located in the UK - so she was the front line to the organization and an important determining factor in us making the switch. Your frontline sales/BD folks are really critical. Review Source CS Chris S. Events & Sponsorship Manager Retail Used the software for: 2+ years ### "Great All round system and support" April 4, 2019 5.0 Award Force for me is the complete package, ease of is second to none and the options available within the system will cater for awards small or large, simple or complicated. Level of support is brilliant with personal service and quick turnaround. Which is a must for Award event & program managers. Pros The software can be customised to suite various award types as a result is versatile. It's certainly great for awards programs with multiple awards under different categories. It is easy to use and modify even after set up. Good reporting capabilities and great dashboard. Many options for judging of awards and can include different rounds as well. Good branding opportunities within the system, whether it be for your own awards program or your sponsors & partners. From the research I have done this system is the best and is priced well. The level of support available is great whether and you get to speak to a real person, from initial set and an ongoing basis. Many others don't offer this level of support. Cons There really isn't anything I don;t like about it. It more than suits my needs. Review Source Response from Creative Force April 9, 2019 Wow, thanks Chris! The team really appreciated your positive words. We promise to continue to deliver on the value and support you've come to expect from Award Force. JG Janet G. Senior Manager, State Media Awards Non-Profit Organization Management Used the software for: Less than 6 months ### "New to Award Force but liking it" March 1, 2024 5.0 I have had some really anxious moments trying to set up the awards I am working with. Being able to call for urgent help outside of our organisation, for complex issues is an enormous benefit. Pros We have access to an extraordinary expert user when we run into trouble. Having a trusted consultant like Cil, means that I can work on a new platform confident that I have her to turn to when I hit difficulties that I can't trouble shoot myself. Cons It is a complex program for a new user. I am only two weeks into working with it and trying to run multiple awards. It is a little tricky to learn. I do not necessarily find it intuitive but the more I work with it the more it makes sense to me. Review Source Response from Creative Force March 6, 2024 Dear Janet, thank you for the kind review, and welcome to Award Force! We're delighted you've trusted us for your awards program, and we're happy to hear Cil and our client success team has been helpful. We're always here for you, any time! Kind regards, Lindsay KS Knut S. Platform Manager Research Used the software for: 1-2 years ### "Application for Best Scientific Image Contest" October 29, 2021 5.0 AwardForce fits very well with the requirements we have in the competition for the best scientific image. The price is not low, but it has paid off because of the very good support and the great variety of features. Pros The support for the setup and for the time when we ran this years' contest was perfect (and we are not quick on the draw with such very good ratings) and the support is one of the main reasons why we intend to further work with Award Force. In cases where support was needed very urgently and quickly, the response was fast and very competent. The broad range of features gave the flexibility which we needed when we set up the contest for the first time. The pre-configured features made setup and use during the contest easy and convenient. The evaluation options of the judging results were very comfortable and at the same time so detailed that we got very good bases (Excel files) for our own evaluations. Cons In some respects, the user interface was not very convenient/user-friendly for the judges in the case of our contest (too much scrolling, something like an overview table was missing). Reason for choosing Award Force References, variety of features and the promised support have been decisive. Review Source RP Rina P. Event Manager Publishing Used the software for: 2+ years ### "Review - Rina Park" December 21, 2021 5.0 It's been really good overall, especially because the support team has been super helpful and friendly. Award Force allows us to execute all the awards we have, in the complexity that we want (we can customise the settings to match each award). It's also straight forward and easy for the jurors to use and judge the entries, which is a big plus point. Pros The product is versatile and the support team is TOP! Whenever I had a question (simple one or complex), the support team got back really fast and was very helpful and friendly. It's also great that we can request for short Zoom call to solve the problems. I find it very helpful and efficient, than to send numerous emails back and force. Cons It takes some time to learn the system. There are so many features (which is good), but it also makes it harder to learn the functions. Now that I'm used to using the system, it's not a problem, but in the beginning the interface was a little confusing (e.g. you are able to access the judging from the judging menu and also settings > judging, only "one" form editor for all awards) Review Source VR Verified Reviewer Policy and Events Manager Used the software for: 1-2 years ### "Award Force is easy to use and has helped me save so much time in gathering entries to our Awards!" January 19, 2018 5.0 Pros Its user friendly interface makes it very easy to set up a session and manage the entries to you awards. I like that the information from the previous years can be reused, making it even more easy to use years after years. The information displayed on the dashboard are really useful. You can keep track of how many entries you've got at the moment, how many have already been submitted and how many are still in progress. The graph displaying how many entries have been created over the last few days also helps us analyse our impact. For example we can see whether the last email we've sent to promote the awards has generated new entries. We send I also love the broadcasting feature, which makes it so easy to contact all the entrants at once. Bye bye mailmerge emails, hello simplicity! Cons Setting up the criteria for each categories has been my least favorite part of the set up. It's still rather user friendly, and I'm not sure whether you could make this step easier, but I found it quite tideous. The data analysis features could be better too. For example we wanted to compare the amount of entries created/submitted in the 2016-17 session and the 2017-18 session but were unable to do so. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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