Average Ratings

408 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • KeyReply
  • keyreply.com/

About Chat

Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.


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Chat Features

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Chat Reviews Recently Reviewed!


Modern Enterprise Chat

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the obvious competitors for Google Chat is the prevalent Skype (previously Lync) instant messaging application often bundled with Microsoft products such as Outlook and Office for ease of integration.

Unlike Skype, Google Chat offers a more modern set of features. Foremost is the way in which content can be directly shared in the chat window such as images or image previews from URL resources. Rich content can simply be pasted directly into Google chat and seamlessly integrated into the conversation. In Skype, copy pasting an image results in the image being sent as an attached file which is disruptive and really negates the convenience of sending an image over IM versus more conventional means such as e-mail.

Overall Google Chat offers a modern approach to enterprise instant messaging that simply works and works well.

Cons: One of the main concerns for Google Chat revolves around the precarious nature of Google long term product support. On the other side of the fence Skype users are migrating to a more Discord or Slack like application called Microsoft Teams. This next generation of application incorporates IM into a broader context that includes more robust moderation and content sharing capabilities.

As of now, Google Chat is in a branding transition to be incorporated as Google Hangouts Chat which indicates that Google intends to stay in the IM application space, but its not clear what features will be updated to bring Google Hangouts Chat in-line with competing applications.

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Free and Quick Chats for Team Members

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about Google Chat is that it is a package in G-Suite, which means, one will not be forced to make a new account. Again, the item is so easy to use, where team members can discuss their ideas anytime, in any location. Google Chat is also always updated, and compatible with Android devices, which means, the software is convenient. Furthermore, it has a successful integration with Google Hangouts, which supports Video and Audio calls, making it more effective.

Cons: One, Google Chat lacks multiple file upload functions, and this limits its ability to share files from one person to the other. Besides, Google Chat lacks the drag and drop option, which most of the communication channels have, and this makes it less competitive.

Overall: Google Chat is an excellent messaging tool, more so, between the team members, as they can easily and quickly discuss ideas and come up with significant solutions. It is a free product, and hence, anyone caan afford it.

Since I've been using google chat I've had better communication with family and friends.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about google chat is that you can not only chat via text, but you can also do it in the form of voice chat video chat is excellent service on the goole platform and also provides a free service also is can send and receive images in real time I also like it because not only to use the chat has to be only a computer you can also do it from your smart phone is an excellent service thanks to google chat I can communicate with several people at the same time , as I can also make a video chat with several people at the time for me to have been the best software that has the Google platform I recommend it to the users so that their communication is much better.

Cons: What I do not like about Google chat is that it is not as private as, for example, the intelligent service of the United States has access to all conversations inside and through Gmail. At least that should be confidential. I do not like that they only have one client. for windonws 2000 because they should have more clients on that part are the things that I do not like.

We use G Suite including Gmail for our business email and we use the integrated G Suite Chat Daily.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Gmail for our business emails, so it is very convenient to have the integrated G Suite Chat available in the same tab and window of our browser. We will typically use Chat when it is more appropriate than sending an email for quick daily messages to keep our business running smoothly and efficiently. Chat allows us to quickly share status, have 1-1 and group conversations, share links and even quickly paste and send a screenshot. Chat is used daily by all business members, and chat logs can be optionally saved and searched later right within Gmail.

Cons: Chat messages that are send while the recipient is not online are usually not seen or noticed when the recipient does log on later. This is a major issue for Chat and makes it unreliable for important communications.

Overall: As users of Gsuite and Gmail, it makes perfect sense to use Chat within the Gmail window for informal daily communications and collaborations.

Google Chat ... Professional and Personal

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy to use. Click the name of the person you want to talk to, and talk. More companies are using Gmail now, over Outlook, especially the more technically saavy companies. Something I find incredibly convenient as well is that you have everything in one place and easy access to it all - your chat for quick contact, email if you want to share documents, etc, the option for group hangouts, and your Google drive. All things I use on a regular basis and having them just a click away, rather than having to open up different programs/apps, is huge and a big reason why I love it. Convenience is key!!

Cons: I don't love when the look of it is updated, but that's just a personal "adverse to change once I know how to use it" preference and you have the option to set it back. So really, this isn't a dislike, just a thought :)

Overall: Excellent!!! I've been using it forever and love it.

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Making office communication easier

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is a necessity in the large office I work for. It allows everyone in the room to communicate without the need to physically get up and walk around. The ability to insert screenshots, gifs, and group chats are some functionalities that are included in this program. There is also the option to perform video and audio calls as well. A record of all chats can be found in your Google account - they can be deleted there as well.

Cons: I would like to see the option to attach files to a chat. Instead of emailing the file to a coworker it would be nice to just drag and attach a document. I would also like to have to ability to search through a chat using the CTRL + F command. I usually have to scroll through walls of messages in order to find something that was communicated to me hours or days before.

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A chat window every email should have

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that is so light on your computer ram and proccesor, lately many email services are really heavy for the internet explorer you use (safari, google chrome, opera) and having such a light chatbox over your email its a really sweet experience,you can be talking with a friend like you would on any other platform while sending an important business email.

Cons: Maybe t's a bit hard to silence it if you need to focus on your emails, but aside from that is not such a big deal, its really nice and has some really cute emoticons.

Overall: It had saved me from time to time, when other chats and text platforms crash I can always rely on it, and since most of my colleagues and employees use Gmail, I can always contact them through the chat really fast. Lately, I've been using it a lot to organize my agendas and making last minute appointments that can be a bit slow through other platform.

Google Chat keeps our team informed

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat (Hangouts) is very easy to use! I am one of seven members of a technical consortium for our local schools and we use a group chat between the seven of us to relay problems and ask questions to one another. I have able to see the Google Chat no matter where I have been.

Google Chat has become Google Hangouts. Google Chat only did texting where as now that it is Google Hangouts, we can do video conferencing as well.

Cons: The only complaint I have is that when I am using this for texting a coworker and they don't have respond. I wish there was a way to send a "buzz" to alert that a message is waiting for a response.

Overall: It has been very beneficial for us to use Google Chat within our tech consortium. We can reach anyone at anytime. If the person you message is unavailable or offline, they will see the message when they come back online.

Free & Fast group chats available for small companies

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It's by Google and hence no need to create any new accounts :)

- It's fast and the new update on the android app is also amazing.

- it has integration with hangouts which provides free voice and video calls

- Basically it is a competitor to chat apps like slack, Ryver, etc - and had done quite a decent job and improvising over the time.

- Has options of creating groups called as rooms where we can discuss on particular topic and can be referred anytime in future.

- Recently they activated the edit option which is cool.

Cons: - Can keep or add a few new features like read recipients

- Also, multiple file upload option is missing

- Drag and drop option is missing - which I think is a big gap.

Overall: We have Google G-suite account which help's us to keep everybody on the Google chats platform on internal office communications.

And the App helps to be online all the time.

Have been using this for more than a year, and seems we don't need any paid apps to switch to, Chats has all the required functionalities which we need.

Google Chat

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Google Chat is a great way for me to communicate with clients. It's a quick and efficient way to run ideas by them and get input. It certainly is faster than emailing - just as long as the client is already online (a nice feature of Chat; you can see when they are available).

Cons: The file sharing concept is not as good as it could be, in my opinion. After attaching a file, you can't simply send it in the chat. It creates a link that opens in a new tab when clicked, which to me is a hassle. Overall, though, Chat is a nice feature on Gmail and I use it daily.

Overall: Faster than emailing, easier than texting, nicer than calling a client! I can chat with my clients while checking email or using Hangout, Drive, etc. It is not the most professional way of communication, but it gets the job done.

Good way to share content/communicate

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface of google chat is probably what I like most about the program. It's an intuitive, clean design, much like the Gmail interface. I appreciate that it's easy to start/set up. It's easy to see which colleagues are online, set up different "teams" and name them to set up different conversations. You can also share visual content/links appear as images much like facebook. The integration with Google sheets/docs etc. make it easier to collaborate and therefore superior to slack.

Cons: The advantages also ironically present disadvantage - the lack of desktop application and the fact that it is so synced up with Google/online account. You might risk sharing your inbox when launching it publically to work on something with a team. It's a relatively minor "con," compared to all the "pros."

Overall: Used for collaboration on presentation materials.

Easy breezy team collaboration through G Chat

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is amazing when collaborating and bouncing off ideas with the team members sitting all over the world. The best part is that it is highly integrated with all other Google apps which I most commonly use to run my small business.

Cons: Google Chat is easy to get set up on and there isn't anything which I dislike about the cute chat box which springs up at the corner of the screen, not too distracting but also keeps you up-to-date with messages.

Overall: I always have Google Chat open on my computer as my job involves a lot of teamwork and being up-to-date on the progress of our various projects. Chat is effectively designed, since it does not distract from the actual work but also keeps me on top of any important messages and updates.

Great communication software that is versatile and great for work environments

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is great for communicating with team members and other professionals using a Gmail account. There is also a mobile app that makes it very versatile to use between desktop and mobile devices and to stay connected.

Cons: Google Chat does exactly what its supposed to and there are no big cons to this software. With that said, I wish there were more users who would use this to make it easier to communicate with anyone with a Gmail account.

Overall: I found Google Chat to be very easy to use and versatile enough to use in work environments or for personal use. The fact that you can use this on your phone with the mobile app also makes it a good option to stay connected and communicate without having to write an email each time.

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Evolved to perfection.

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Google Chat for a very long time, and boy has it gone a long way. From just starting out as a simple IM system in emails, it has blown up into its very own app, while retaining the simplicity of its origin. This is great because it's so easy to use, and always will be - while also adding features at my disposal in case I ever need them - and I have.

Cons: Whenever I do decide to test out a new feature, such as the video chat system, file share or etc., I have to do a little bit of research in how I do it but that's a given with any software. The in-app tutorials are a huge help too and don't overcomplicate it.

Free online chat in real time

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is free, that it shows status (active/inactive), and that it offers desktop notifications. Recent features include emojis. Conversations can be archived as well, which is helpful.

Cons: There is a "..." icon that appears when another person is typing, but since they are on their desktop it is likely that they are typing something else and not into the chat box so that can be misleading. I also wish there was a way to acknowledge a message without typing a response similar to the new feature on iphones that allows one party to hover over a text message and send back a thumbs up, thumbs down, "haha", exclamation points, etc.

Simple chat function that is easy to use

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google chat comes free with any Google account, which is a huge pro for me. It syncs with all my contacts and makes it easy to find both existing and new contacts. It is also accessible across different platforms and devices, making it even more convenient

Cons: Google chat does not allow attaching of files to chats, unlike other applications such as Skype. But other than that, it is great because it does not need re-installation to devices, only need to log in to your Google account on the device.

Overall: - Free chat functionality

- Improved collaboration in work and personal communication

- Seamless synchronization of chats across devices

Use it for smaller chats that email is not necessary for

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I live for gchat. As a graphic designer I'm constantly sending screen shots to ask small questions about certain things. It's easy to log on chat the person you need and attach files for their review. For those questions that don't need it's own email. Also allows for video chat. Performs well connecting to your google drive and gmail and everything google has to offer!

Cons: I have no cons for this product It is an IM system and it acts exactly as it is supposed too. Some things like Skype take a while for a picture to load, and gchat you throw the picture right in the chat and it shows up!

I use this daily to instant message staff!

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use gmail as my email provider and integrating a chat feature is great! I use chat to communicate and send files to co-workers when working on a project. Being able to instant message someone to ask questions is great versus a long email chain. All of the chat's are stored which is a wonderful tool if I need to look back at a conversation.

Cons: All of my needs are met with this chat tool with the exception of knowing if someone actually read my message. I believe this is just a bug however it would be nice if the message stated if the person actually saw the message.

Overall: The chat feature is great for my business to communicate with other employees. It saves on having formal face to face meetings when collaborating on a project. I feel that it is more secure and user-friendly than Whats App.

Chat by google - My tool for communication with family, friends and colleagues at work place.

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google chats has made it easy for me to communicate using my gmail account with my fellow asset finance team and customers and other other professionals in and out of my organisation. This is made easy since i can be able to access my google chat on my phone, tablet and computer.

Cons: If misused it can lead to low productivity since its users might get addicted by using it as a social media platform.

Overall: Free chat functionality as long as you are connected to the internet. I find google chat as a very easy and versatile to use in personal and professional environments. i love its seamless synchronization of chats across various devices.

G Suite Chat Perfect Platform for Quick Messaging

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the most commonly used online chat platform and is a great tool as it is integrated with gmail. It's so easy to reach out to people and have quick conversations through Chat. You can chose whether or not you want to be visible to other users when you don't want to be disturbed and can easily see who else is online should you want to contact another user.

Cons: The only downside of G Suite Chat is that some VPN networks do not allow the use G chat which makes it difficult to connect to your contacts if you are unable to access the platform from your internet server.

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An Easy and Convenient Way to Communicate

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free, it's easy, and it's fast. It's not super complicated because it doesn't need to be. If you're looking for something with few more options, I'd suggest looking elsewhere. If you need an intuitive and speedy way to talk with coworkers? This is your tool. Most places use the Google Suite so it's really a no-brainer. Notifications are non-intrusive, is mobile friendly, and makes interaction with other Google Services a breeze.

Cons: Honestly, there's not really anything negative to say about it. It's an extremely basic tool that does what it says.

Don't tell professors but this is the best thing that happened to law students

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Law School can be quite stressful. Professors call on you anf you have to brief cases. Well, sometimes you are not always prepared for every class and you dont want to be embarassed when called on. Google chat to the rescue! We did not cheat as our morals are better than that, but we did utilize it to beg students to volunteer. By doing this, we along with Google Chat saved hundreds of law students' self esteems. Very easy to use and very easy to add members to group chats.

Cons: I really cannot find any criticisms. Every experience was a positive one.

Love It

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use chat all the time and like how easy and accessible it is for touching base with someone quickly. Even things like dragging a photo or something into your chat window to send is super simple. It's nice too that it's just connected to your email so it's not a separate thing to keep track of.

Cons: Not much bad to say about it. I don't use the emojis/stickers often, but when I do, it's sometimes a little glitchy to where it adds a second one and I'm not sure why it does it that way. Super minor though.

Overall: It's very easy to use and I use it just about every day.

G-Chat is so helpful

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This product has made it possible for the company I work for to have an instant messaging tool automatically installed as we are a G-Suite organization that uses Google mail. We have multiple buildings on our site and it makes it so much easier and more efficient to communicate quickly.

Cons: It really isn't a con, but I find that the notifications don't always go away. If I read the message, but don't click on it to reply right away it shows as new.

Overall: I think that G-Chat is fantastic and is an overall easy to use and time saving application associated with the Google Suite.

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Everything you would need in chat for personal or professional use

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. You can log into it with your existing Google account and can quickly find contacts to chat with. Sending text, image, links, etc. is all possible. Mobile and browser chat is supported, meaning that you never have to miss a message.

Cons: There really isn't much to dislike. It does exactly what you need it to, it's easy to use. I don't see any downside here unless you're just against using Google products.

Overall: We used chat to keep our small team connected. We were able to quickly send messages and document back and forth for quick and easy revisions and collaboration.

A grown-up AIM

Jan 06, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used Gchat for years and now use it to communicate with people at work who don't want to sign up for Slack. It's easy and straightforward to message someone from your contacts list. You can also attach multimedia. It's a mostly basic, no-frills messaging service integrated into Gmail.

Cons: The emoji symbols drive me crazy. I think they look like clip art. I wish they would get an update/upgrade.

Overall: Google's chat function makes it easy to send short, quick messages to colleagues and friends through your Gmail account. Don't expect any bells and whistles, though.

I Don't Have to Talk to Co-Workers

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like using g-chat because I can ask co-workers questions without ruining their work flow. It also stops them from interrupting me, which is great because I can really focus when I need to. Also, the g-chat conversations are searchable which means that I can look back through conversations to find what I need.

Cons: I wish I could segment conversations. Sometimes I ask the same coworker about multiple projects and wish I could end the conversation, stick it in a folder, and then start the next conversation about that.

Easiest way to keep in touch with friends.

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This product is very user friendly and it's conveniently located in either it's own window or right in G-mail which most of my close friends and family have open during the day anyways.

Cons: The biggest thing that bothers me is that using it now on a Mac computer, the hangouts app no longer pulls up and I have to go into gmail first then open a chat from there. Otherwise the only other problem is that I wish there was a search feature right in the app itself so that you could search for either text or previous photos sent back and forth.

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I use Google Chat to communicate with my team.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is possibly the most convenient chat application there is out there. I use Gmail all the time for work and having the chat app attached is fantastic. It's super easy to see who is online and connect with individuals or groups. You can find conversations via your gmail account too which is really nice.

Cons: It doesn't have a ton of features like other chat apps, but it's free so that's understandable. Loading images or files isn't always easy either, but it's all saved to your gmail account so that's good.

We love communicating through Google!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since our team is based across the country, this is our GO-TO communicator across all departments. It makes it easy for us to send a receive quick messages about projects.

Cons: I don't like how limited the options are with the chat platform. For example, you have to wait for an invitation to be accepted but sometimes that notification gets buried so the communication has to be done elsewhere until the person accepts.

Overall: Overall-great. We haven't had any problems with the Chat service. It's an incredible tool for us and makes our day to day much easier.

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Bringing My Team Together

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability for multiple group chats within the organisation helps the various cross-departmental teams stay in constant communication. It allows me to allow my team to work remotely with a greater degree of confidence of them remaining in contact.

Cons: The logging function often gets caught up in Email Search if you're using Gmail as part of Google Suite which can make it tricky to identify chats only.

Overall: Chat's main win for my team, is my ability to let them work remotely more often as I'm confident I'm able to see they're online via Chat.

Great for Office Chit Chat, Not So Great for Work Related Stuff

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like Google Chat because it's like instant messaging. I'm able to message any of my coworkers about a variety of things. When I'm chatting with someone about where to go for lunch or what snacks are in the break room, it works great.

Cons: However, whenever I message someone about something work related, I hate that I can't save/ file away that part of the chat! If someone sends me a link I need and then we discuss other things, I have to scroll back past the entire conversation just to find the link.

We Use it Constantly

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat lets us communicate in the office or on the go via the app. It makes sharing basic communication easier and allows us to share links and documents extremely easily. It's also a fantastic way to talk to collaborators outside of organization and resolve issues quickly (and without a zillion emails).

Cons: I'd prefer the chat list group differently. And, for some reason, some folks I chat with frequently don't appear on my chat list-- they're logged in and there, but I can't see them on my end.,

Keeps our school safe and alert

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Using this schoolwide, I can immediately send a message out to the entire team asking a question, or receive updates about a fire drill, etc. It doesn't require I check an email or send a text message, but it allows me to stay connected to the school. Furthermore, I can go back and read them anytime, serving as a form of documentation.

Cons: I haven't determined how to print the conversations when I need them, other than screenshots. There may be an easier way that I missed.

Overall: FREE! Easy to use, and instant.

Google Chat for Quick Communications

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat allows me to talk to multiple people at once, discussing multiple topics, either through individual chats or group chats. I love the ease of use and the ability to have real-time discussions on my computer.

Cons: When a person is inactive on Google Chat, sometimes they won't see a message for a long time - it would be nice if there was an email notification feature when someone doesn't read a message.

Overall: I have been using Google Chat for almost a decade - I can't imagine work life or personal life without it!

A great alternative to Slack!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat allows for individual chats but also chat rooms. This is great for collaboration. You can also share different media within the client as well which makes it easier and faster than email. Google Chat also can be run from all major OS platforms so it is great for companies that have serveral types of devices. Google Chat also integrates with Google Meet for having video conferences.

Cons: The flow of the chat rooms can take a little getting used to at first. Chat replies get grouped together so its not always linear in the flow. However, once you get used to it, it makes it easy to follow a conversation.

Overall: We use Google Chat for our internal communication. We needed a client that is cross-platform and has strong Google Apps integration. We were using Slack but have now switched to Google Chat as our primary chat client.

Capterra loader

A very convenient chat tool

Nov 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This chat tool comes with Gmail so you can use it anywhere and anytime as you want. It allows us to keep contact with other Gmail members. We can chat, share files and also use Video call with Google Hangout. It also helps us to keep the conversation history forever.

Cons: What I don't like in this chat tool is they don't give us notification when a message comes from a stranger, so I often miss message from people who are not in my Gmail list. I hope they can fix this problem soon.

Recommend if you're team is just starting out!

Jan 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Google Chat is great because it's integrated with Google and opens up when I'm in Gmail. My team first started using Google chat to communicate with management and also other team members.

Cons: Google Chat is pretty basic and does not have all the bells and whistles that other software, such as Slack, have. I don't believe you can create a group Google Chat that will always stay open. Even if you do have it open, I don't believe you can remove users and will have to create a new chat.

Overall: My team used Chat to communicate with other team members in regards to client tickets, problems, etc. Again, it was a great tool for us when we first started, but we eventually switched over to Slack.

Capterra loader

An easy way to communicate

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool allows me to communicate and chat instantly with my colleagues at work. It allows me to chat effectively with my workmates without visiting them physically to their offices. This has saved me a lot time whenever i want to share any information within or outside the office. It has a history of keeping the previous calls and texts making my work easier whenever I want to chat with my favorites.

Cons: So far so good. I have nothing negative to complain about this product.

Overall: It has allowed me to share information with my colleagues in an easy way. Initially, i had to walk from one office to another to pass some information. It has saved me time and energy.

Capterra loader

Our team always choose Google Chat when it comes to quick meetings!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am a total fan of the Google Suite Apps and Google chat is one of the best apps to utilise from this. The chat option is easy to use and simply integrated with your Gmail account. The call is clear and fast. The mute option is easy to click and you can enable and disable the video without any hassle. Our team prefers this over any other video call tool.

Cons: So far no cons for this product and I highly recommend using this if you are handling a small business agency.

Capterra loader

Overall, pleasant experience

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Versatile with being able to call/video call with anyone of any phone type. I like that you can share the conversations across the phone with the app as well as on the computer through gmail without losing parts of the conversation.

Cons: Limited if the people you are talking to don't also have Chat. The main reason I would use this over the regular texting on my phone would be to be able to video call all phone types, but if the other person does not have Chat, it does not work.

We use Google Chat to communicate through the office quickly and easily.

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat allows us to communicate throughout our office when phones are not an option. During conference calls, people away from their desk, etc. This mixed with hangouts makes communcation very simple.

Cons: Very basic features, however this can be considered a good thing because that makes it lightweight. Not all users are willing to install the app, so we have to resort to other methods for some.

Overall: Easy office communication. Helps get in contact with employees without giving out cell phone numbers

Capterra loader

Quick Chat to get Answers Fast

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I'll be honest - it's so easy to use I didn't even realize Chat was software! I like that I can use it on my computer as well as on my phone and I can get answers fast, whether conversing with a coworker or asking my husband for a favor! I also like that it sort of "blinks" on my screen when someone is contacting me.

Cons: As far as I can tell, there are no cons associated with G Chat.

Overall: This helps me quickly contact friends, family and colleagues as well as outsourced creatives.

Great tool for businesses to use to be able to quickly and conveniently message employees

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love its ease of use and the different ways you offer to connect. You can use it right within Gmail in your browser, you can download it as its own app and you can have it with you where ever you go on your mobile phone.

Cons: Sometimes it's glitchy when using the app and you have to restart it. I also wish that the emojis were more the colon style and not the blob looking ones.

Overall: Great tool to use to be able to quickly and easily communicate with employees, especially ones that are remote.

Simple, great chat. Works near perfectly.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google Chat is great. It's integrated well into Gmail, runs smoothly, and rarely has any problems. Does a simple job well without over complicating things.

Cons: Not much to dislike to be honest. It does its job very well and doesn't try to get fancy or loaded with superfluous features. One thing that could be improved is how chats are archived and how they show up in search results in Gmail. Could definitely be smoother/more logical in terms of the execution/organization

Capterra loader

Just like texting, but better! Makes communication in the office, at home, and on the go effortless.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat is just like texting, but better. You can use it on the computer and on your phone. While working on the computer you can add screenshots and links, and the same goes for when you use your phone. You can group chat or chat individually. I used Chat when I taught, and now I use it in business, and I also use it personally.

Cons: To be honest, I am not sure if I don't not like anything. Everything works well from the computer to the app on my phone.

Capterra loader

Chat is Great for Fast Communications

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat is a reliable tool to communicate with coworkers and other people. I like it because it is a powerful and cost-effective tool for everyone. It makes sure that everyone in the workplace stays update on that daily updates of the company. Chat makes communication perfect in our workplace.

Cons: According to how affordable chat is and how it has been beneficial to our firm, it will be unfair if I leave bad comments about it here. It is a powerful software to consider.

Overall: Chat has been a helpful software to us. Therefore, our overall experience with it has been remarkable. I can urge other individuals to start using this amazing software.

Capterra loader

Greatest chat client outside of Slack

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service that's offered with gmail. Great for chatting with friends and coworkers. Great way to stay off your phone if you just need to send a quick message to someone.

Cons: You can only use this app with data on your phone. There's no SMS option since they removed it. So if you're in spotty service and rely on this app heavily, you'll have to move to your standard SMS app.

Overall: Great app for chatting and messaging people. I use it more compared to a standard MSM app on my phone.

Capterra loader

Quickest instant message system available...

Dec 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's quick, it's straightforward, it interfaces with anyone using the Google platform, and you have the ability to call & video within the program. Functionality is virtually a win.

Cons: There isn't very much customization that you're able to quickly employ within the product. So, for most users, there are a limited number of typical emojis/communication protocols. Not unsurprising, but still can be limiting.

Overall: The simple, effective tool for instant message.

Easily Chat with Coworkers and Friends

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use! I can talk to friends, coworkers, without leaving my desk. I mean, yeah it's great to have an in person conversations, but if I just need something quick, then it's at my finger tips. Also I can chat with my friends when I'm super bored.

Cons: I sometimes miss notifications when people message me. I wish there was a better, more reliable notification system.

Overall: I get the chance to stay in touch with people and get my questions answered!

GChat - Amazing for Gsuite Users

Dec 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google chat makes it so easy to communicate with other gmail users. If your company is on gmail, chat makes for an easy way to get information, chat, etc. The videochat and calling functionality has continued to get better as well.

Cons: One thing that can really be improved is the group function and also how you see previous chats within your email. Trying to find the right group can be a challenge if you use gchat a lot.

Excellent software to be in touch with our family, friends, coworkers, etc. Great app to share photo

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: That you can share many moments with the people you are in touch with, at the same time by sharing photos that make you go through it again. Also in a company is very useful to be more close in communication with your coworkers.

Cons: Sometimes when a new chat notification comes in, it only appears if you are in the window mail, but if you are in another window it doesn't advice you, until you go and open the mail window again.

Chat: A Tool for Personal and Professional Communication

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the accessibility of this software. The fact that you can use it on a tablet, phone, or on your desktop is so convenient, especially since many people switch devices as they move around throughout the day.

Cons: I wish it gave more clear-cut notifications that someone has contacted me (though that could be user error on my part). Sometimes I won't notice that someone has reached out until much later.

Overall: As a writer who frequently collaborates with others, I find this software to be a helpful tool, especially when using programs within the Google Suite. If I am working in Docs with someone, we're able to seamlessly edit our work and communicate the changes and the reasons behind them with one another in the moment. Sometimes, work like that can be personal, so it's great to see someone's thought process during a creative brainstorming or writing session.

A great business tool

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's incredibly handy to have a chat application built right into our email suite. It's an incredibly simplified way of communicating with the team in real time.

Cons: On rare occasions, the chat list will stop displaying active users for a few minutes, which means we can't see who's newly on, who just went off It can delay things and make us grab for the phone instead.

Overall: It just helps us work with our team more efficiently!

Capterra loader

Ideal Business Communication Suit

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple, easy to setup, installs across all Windows, Mac, and Linux operating systems without issue, provides minimalist approach to quick communication around the office and around the world. Useful in our small office for getting things shared and keeping customers updated.

Cons: Limited video chat quality, about as good as any other which is disappointing because I'd like to use just one software for all chatting/email/file sharing/video chatting but looks like we're still stuck. Annoyingly Facebook Video Chat works the best but (as we all know) Facebook is the worst thing in the world.

Overall: Chat is ideal, extremely fast, great to have options for separate file storage and backup to check on past communication. Offers easy file sharing, adding additional people to a group, and IT'S FREE!!

Easy way to communicate with other instructors quickly

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I have a substitute teacher, or other science teachers need to ask a quick question, we use Google Chat to do so. We are already on our email, calendar, etc so this is very quick and easy to do

Cons: Sometimes there seems to be connection issues, or certain people cannot use chat, but I believe this is due to our security policies.

Overall: Quick and easily talk to others on campus. This has saved us a ton of time over the years

G Chat is very easy to use.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that G Chat is connected to gmail. It is easy to create groups and organize contacts. Within the message itself, I like that you are able to easily add people to the conversation and start video calls.

Cons: I dont really have a con for this software. I have not really figured out a use for the "draw a message" tool. Other than that, I think GChat is easy to use and is a great value for the price.

The closest thing we have to AIM!

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and familiar functionality. I love that the chat logs are automatically stored and searchable within my Google inbox when I need to reference things back.

Cons: I wish the conversations could be organized by day, hour, etc or over any sort of time period. The interface can make one long rolling conversation hard to sift through. Just a minor complaint.

Overall: Excellent way to stay in touch with friends

Capterra loader

A Great Chat Solution

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is very easy to use and a nice way to keep up with what other people are doing on your team. I can create groups depending on projects or teams. It's easy to use within email and you can search your chats later too.

Cons: Sometimes I don't notice that I've received a chat message until later. I might just need to change a setting, but I don't feel like I'm always notified.

Couldn't work without it

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes it so easy to have quick conversations. I never have issues with it not working or a lost connection.

Cons: There is only one thing I'd change. If you create a group chat, I wish it recognized if you already have a chat open with those same people. It creates a new group and doesn't recognize previous chats. You have to go back to find and click on the chat in your messages.

Great team intercommunication tool to save email space!

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick, easy chat facility as an added feature to GSuite which allows you to communicate with other team members without need for email.

Cons: It has been known to distract staff with recreational chat which is a pain and obviously decreases efficiency - as long as this is monitored and you can trust staff to keep a minimum not a problem.

Overall: Quick and easy chat service for team members.

Capterra loader

Simple Chat App

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In a world full of chat applications Google Chat does a very good job of creating an easy and useful chat experience. It attaches to GMail which is great because then you can search through your chats.

Cons: There are not as many features as you would find in other chat applications, such as gifs, but it does draw from your email contacts in Gmail which is great.

Google Chat Review

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love GChat as it allows me to quickly interact and message with coworkers, family, and friends at anytime. I can login on my PC, or I can use it on my phone. Super convenient and easy to use!

Cons: So far, I haven't run into any issues using GChat. As I mentioned above, it's easy to use and I can chat with coworkers/friends and family at the office or on the go.

Capterra loader

Great tool integrated with gsuite

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this tool a lot for videoconferencing and chatting. It's great to keep your chats in a single place and say, refer back to an email, or copy paste directly in the tool.

Cons: Its a good tool, it just takes some time in getting used to.

Overall: Well, we are able to integrate with teams very quickly, share information on the spot, and be available for anyone within the organization in a jiffy.

Google Chats - simple & effective

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Google chats is super simple & straightforward - anyone can learn to use it in under 5 minutes. The features are very basic, but it works!

Cons: Sending pictures & videos seems to create hicuups often. The media won't load or send, and often chats tells me the photo or video is "too large" to send, and I'm not trying to send huge high-quality media.

Overall: I use Google Chats daily. I chat with my husband while he is at work, and the chatbox sits right in his email, where he is already working. The chat box is quiet and discreet, definitely not in-your-face.

Works great!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a pretty simple chat, easy to use.

Cons: The stickers are cute, some of them a little more horrifying. I want to be able to remove the chat from a Gmail window, and haven't been able to figure that out yet or if it's even possible.

Overall: I love it. I use it all the time. If the most negative thing I can say about the chat is the stickers/emojis, I'd say it's a pretty great chat feature.

Google Chat now called Hangouts - great for communicating within Google contacts.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use with its minimalist design. I usually use this for a fast chat with a client that is using gmail. Anyone with your email can invite you to chat, call, or video call with them. It's 100% free!

Cons: Unlike Skype, there is no way to edit a sent message, or delete selected messages. Other than that, it's a good communication tool.

I use google chat to communicate with coworkers on a daily basis.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like that google chat is a simple interface. I use it to communicate with coworkers on a daily basis. It is also very helpful when working remotely. The video feature has also been quite handy.

Cons: I use google chat simply for the communication feature so I do not (personally) need all of the "bells and whistles". No cons come to mind.

Professional Online Chat Software

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G chat is the best online communication software for exchanging quick instant messages. Excellent for the professional setting and communicating with employees within and across departments.

Cons: The thing I like least is that options for sorting for your contact list are limited.

Overall: Great for quick communication and sophisticated enough for work.

Has helped us improve

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before Google Chat, our communication consisted of a lot of sticky notes, voicemails, using personal [phones for texting or walking back and forth to various offices around campus. Google Chats enables us to send a quick message to each other without worrying about interrupting or having to remember to tell someone something when we see them next.

Cons: It notifies people when they have a G Suite window up, but not when they have a browser closed.

Overall: We use this for quick notes, questions, etc. We also use it for security - we can send a code word if there is an emergency, assuming everyone has a G Suite window open... still more discreet than calling or pulling out a phone a text!

I love G- Chat

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a really easy and quick way to communicate with your contacts. Nice looking interface and fun additions like emojis and drawing. You can also choose to have Google save all your chats for reference.

Cons: The mobile version (called Hangouts) has bugs in terms of notifications and letting you know if your friends are "active."

Love gChat!! I use this every day!

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can use the chat on my phone and computer and that it updates at the same time. The use of this chat has made my job significantly easier.

Cons: I wish that when a picture was sent in the chat that clicking on the picture a new window was opened.

Overall: This has made my job significantly easier by allowing me to communicate with others seamlessly.

It's a decent, easy to use, simple chat

Jun 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Gets the job done without unnecessary flash. Good for use if you have a lot of people that are willing to use it over something else.

Cons: It's a little too basic for some things. They should have simple, easy to have features that are missing for no reason at all other than what seems to be laziness.

Overall: Stay in touch easily with a few of my friends

My review for Google Chat

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Google Chat as it's just a quick back and forth with someone without having to wait for an email to go through. You can also see if they are writing or not - so you know if they are engaged or off doing something else.

Cons: I'm used to hitting the enter button and if you do that on Chat, it will send the message.

Chat before Slack

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Super quick, super easy to reach friends and colleagues running gmail or google suite. From chat can easily go to file sharing, hangouts, calling (google voice). It's my portal to communication.

Cons: iOS chat client freezes on me semi-regularly (messages stuck in "sending"). Solution is to uninstall/reinstall the app???

Biggest work distraction, in a good way.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great for communication where I would normally send an email or a text message. All the great things about AIM that were lost, now are in Chat.

Cons: Hard to find what colleagues and friends that are online or use chat in general. Not the best for sending photos, as you have to upload them first, instead of just copy pasting.

G Chat for all messages

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using the little emoticons to converse with coworkers is much more fun! It is also very easy to setup a group chat with many people and you can easily attach files you may need to share. G Chat also has the video call feature that makes it easy to quickly talk to the same person you were chatting with.

Cons: You have to actually attach files to the chat. You cannot just drag and drop files.

Overall: Very easy to contact a large amount of people and have updates in real time from team members

The Chat is One of the Easiest Ways to Communicate Online

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used a lot of online systems to communicate with virtual co-workers, but chat is one of the easiest ones ever. Plus, everyone seems to have a google account, so there's a connection!

Cons: The visuals, emojis, etc. could definitely be better. It's time to make them more modern and cute so it's fun to use them.

Google Chat - Hangouts - One of the best multi platform instant messaging softwares

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Instant messaging across devices. Excellent utilization. Free and feature rich. Its one of the best and I hope google continue to develop the hangouts chat features. Especially useful at work, using Gmail to chat to someone with the app.

Cons: Sometimes It cant connect to the google servers. Downtime is frustrating.

Great chat tool to use for inter-personal needs!

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the chat to communicate to employees if you have a quick question versus having to write an email out. You can add attachments and use fun emojis.

Cons: Once you delete the chat, it is gone forever. You can only communicate with others if they have a google account.

Overall: It takes the original instant messenger to a whole new level.

G Chat is great

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to chat with office co-workers or anyone outside of the office from my computer. It allows for ease of flow for quick work-related questions or a side chat that you do not want to announce to the entire office.

Cons: Honestly, there is nothing I can say that I do not like about the software.

Chat to Chat for Business

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that in integrates with our email system and there is an app for it. I can always be online for my team even when I am not physically in the office. Additionally pro is you can choose to record and log chats or turn the transcription off.

Cons: Sometimes it is clunky in my email but overall fine.

Easy to communicate with

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's easy to use both on the computer and vía mobile app

Cons: I didn't find any problems with Gchat besides that I would like missed messages to be sent via email

Overall: I use Gchat to communicate very often and find it very convenient that I can use it both on the laptop and mobile app! That way when I am away from my desk I don't miss a message

G-Chat, The Best Way to Communicate!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: G-chat is the easiest and fastest way to communicate with colleagues across the campus. It is highly effective. I also love the fact that I can hide my availability.

Cons: I personally have not encountered any issues with G-Chat for the past three years that I have been using it as a way of communication.

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Google Chat is a lifesaver!

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is a lifesaver, and everyone I know uses it all day long at the office. It's excellent for keeping in touch with people with short, quick messages.

Cons: It'd be nice if there were a few more features, but I can't say that I have too many complaints about a great and useful little tool.

While working I coordinate with dozens of customers through texting.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that I can easily get a number to for calling and texting for free. It's nice to have a business phone number that I can freely use for business interactions and isolate my personal business from my work. Having the two lives split is very helpful.

Cons: I wish that I could tab between different conversations. Currently I have to manually grab my mouse and then click when I want to switch from one conversation to the next conversation. I would really enjoy being able to switch conversations by simply pressing the tab key.

Overall: Quick access to a communication platform that allows me to contact dozens of clients within seconds.

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If you don't have slack you need to be using G chat

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for constant contact with coworkers and is embedded in Gmail where I work for most of my day. Reduces internal emails significantly.

Cons: Nothing wrong with the platform or anything I dislike. Quick and easy communication.

Overall: Really like the platform and that it reduces the amount of internal email at the org.

Great messaging software

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Use on a daily basis for quickly communicating with my employees about team updates or to ask them questions about their numbers.

Cons: Sometimes takes a long time to load after already being signed into my Gmail account for several minutes.

Overall: I'm able to efficiently communicate with the people on my team.

Keep track of everyone in one place

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With all the different chat apps out ther, google chat is great for keeping everyone in the loop. User friendly design allows for teams and service providers to always be on the same page

Cons: Having to invite people to chat, can mean waiting a bit for the initial conversation to start.

Google Chat - Useful

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Connectivity between your desktop and mobile phone if you're synced,

Desktop pop up option,

Browser-only notification option,

Ease of speaking with coworkers,

Group chat is helpful for teams or coordinating lunch

Cons: If you want to use an emoji, you have to click the icon twice.

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Just Like the Good Old Days

Feb 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Google's chat function takes you way back to the good old days of AOL Instant Messenger, where you are able to chat with others in your network directly from your email inbox. It is a useful way to communicate electronically in real time with colleagues, though generally formal communication is still conducted over email. From the chat, you can also directly audio or video call through Google.

Cons: Google maintains a running history of your conversation (though there is a way to turn that off) and chats stay in your sidebar forever unless you archive them. There's no way to print or save individual conversations. This is really a casual communication tool.

Easily accessible to even the least tech-savvy users

Nov 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: If your office is like ours and relies heavily on the google suite, GChat has become an essential tool for daily communication. It's easy to use and options like group hangouts are just a simple click away.

Cons: It would be helpful to allow attachments to be sent via GChat.

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Google Chat Good Product

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I need to use Gmail for my work and chat is fully engrained with Gmail.

Cons: Nothing. It's been able to do everything I need - view others who are online, send links, change size of chat window, see chat history, etc...

Overall: Great experience overall! Good for both personal and business needs.

Easy and Fun

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This chat program is very easy and simple to use. My co-workers and I use this constantly as it's faster than an email and it's wonderful for when you can't pick up the phone and need a fast response.

Cons: I don't have any cons for this program at this time.

Love all the additional features that make if feel just like texting

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I love the fun emojis and add on stickers. I use this on my computer and the message pops up when I receive it which makes sure I respond promptly.

Cons: Everything is also saved in email format which is fine for my needs but not necessarily something I want or need?

G Suite Chat allow me to stay connected to all of my friends and business contacts

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: G Suite is easy to use and allows me to seamlessly stay connected to my friends and professional contacts.

Cons: I would like G Suite to integrate my iPhone contacts.

Overall: I am able to easily connect with my friends and professional contacts without the hassle of going through an email.

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Convenient Team messaging tool

Aug 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Since our business is already using Gmail as our main means of sending emails, using Google Chat is easy and has no setup 'costs'. The mobile app is easy to use and the automatic integration with things liks Hangouts is very convenient.

Cons: The only downside to this free-to-use chat integration is the fact that new messages are not displayed very prominently in Gmail. Often times I will send some chat messages to co-workers, that results in them not noticing it in Gmail unless they explicitly look.

Overall: We use this for all our internal communication with internal and external employees.

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Works great across multiple platforms!

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: This chat feature lets me stay connected with everyone on any device I'm on. It works well on pc, mac, android, android wear and even with android auto.

Cons: Only on occasion it does not let me know that I have a new message unless I open the app or window.

Google Chat is a great feature that I enjoy using.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I really like how easy it is to have a conversation via this tool. It enhances my day and makes it better.

Cons: I don't like that it can be hard to add users and people sometimes do not know what I'm referring to when I mention Chat within Google.

Overall: Love G chat

Easy Chat System for Quick Exchanges

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: If you so happen to catch someone online at the same time as you this is a much easier way to communicatt than by email. It's a pretty straight forward messaging system that I've used on a handful of occasions to chat while on computer when calling is not an appropriate option.

Cons: I don't know a lot of people who use it, but when I ask someone to jump on really quick it's a very easy process to pick up and to be utilized. Some would just text. . . but when you can type on a computer faster why not use it?

Overall: It's a great little addition that makes Google's Suite even sweeter/suite ;) ah ah, see what I did there?