Average Ratings

236 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • KeyReply
  • keyreply.com/

About Chat

Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.


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Chat Features

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Chat Reviews Recently Reviewed!


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Free and Quick Chats for Team Members

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about Google Chat is that it is a package in G-Suite, which means, one will not be forced to make a new account. Again, the item is so easy to use, where team members can discuss their ideas anytime, in any location. Google Chat is also always updated, and compatible with Android devices, which means, the software is convenient. Furthermore, it has a successful integration with Google Hangouts, which supports Video and Audio calls, making it more effective.

Cons: One, Google Chat lacks multiple file upload functions, and this limits its ability to share files from one person to the other. Besides, Google Chat lacks the drag and drop option, which most of the communication channels have, and this makes it less competitive.

Overall: Google Chat is an excellent messaging tool, more so, between the team members, as they can easily and quickly discuss ideas and come up with significant solutions. It is a free product, and hence, anyone caan afford it.

Since I've been using google chat I've had better communication with family and friends.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about google chat is that you can not only chat via text, but you can also do it in the form of voice chat video chat is excellent service on the goole platform and also provides a free service also is can send and receive images in real time I also like it because not only to use the chat has to be only a computer you can also do it from your smart phone is an excellent service thanks to google chat I can communicate with several people at the same time , as I can also make a video chat with several people at the time for me to have been the best software that has the Google platform I recommend it to the users so that their communication is much better.

Cons: What I do not like about Google chat is that it is not as private as, for example, the intelligent service of the United States has access to all conversations inside and through Gmail. At least that should be confidential. I do not like that they only have one client. for windonws 2000 because they should have more clients on that part are the things that I do not like.

We use G Suite including Gmail for our business email and we use the integrated G Suite Chat Daily.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Gmail for our business emails, so it is very convenient to have the integrated G Suite Chat available in the same tab and window of our browser. We will typically use Chat when it is more appropriate than sending an email for quick daily messages to keep our business running smoothly and efficiently. Chat allows us to quickly share status, have 1-1 and group conversations, share links and even quickly paste and send a screenshot. Chat is used daily by all business members, and chat logs can be optionally saved and searched later right within Gmail.

Cons: Chat messages that are send while the recipient is not online are usually not seen or noticed when the recipient does log on later. This is a major issue for Chat and makes it unreliable for important communications.

Overall: As users of Gsuite and Gmail, it makes perfect sense to use Chat within the Gmail window for informal daily communications and collaborations.

Google Chat ... Professional and Personal

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy to use. Click the name of the person you want to talk to, and talk. More companies are using Gmail now, over Outlook, especially the more technically saavy companies. Something I find incredibly convenient as well is that you have everything in one place and easy access to it all - your chat for quick contact, email if you want to share documents, etc, the option for group hangouts, and your Google drive. All things I use on a regular basis and having them just a click away, rather than having to open up different programs/apps, is huge and a big reason why I love it. Convenience is key!!

Cons: I don't love when the look of it is updated, but that's just a personal "adverse to change once I know how to use it" preference and you have the option to set it back. So really, this isn't a dislike, just a thought :)

Overall: Excellent!!! I've been using it forever and love it.

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A chat window every email should have

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that is so light on your computer ram and proccesor, lately many email services are really heavy for the internet explorer you use (safari, google chrome, opera) and having such a light chatbox over your email its a really sweet experience,you can be talking with a friend like you would on any other platform while sending an important business email.

Cons: Maybe t's a bit hard to silence it if you need to focus on your emails, but aside from that is not such a big deal, its really nice and has some really cute emoticons.

Overall: It had saved me from time to time, when other chats and text platforms crash I can always rely on it, and since most of my colleagues and employees use Gmail, I can always contact them through the chat really fast. Lately, I've been using it a lot to organize my agendas and making last minute appointments that can be a bit slow through other platform.

Free & Fast group chats available for small companies

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It's by Google and hence no need to create any new accounts :)

- It's fast and the new update on the android app is also amazing.

- it has integration with hangouts which provides free voice and video calls

- Basically it is a competitor to chat apps like slack, Ryver, etc - and had done quite a decent job and improvising over the time.

- Has options of creating groups called as rooms where we can discuss on particular topic and can be referred anytime in future.

- Recently they activated the edit option which is cool.

Cons: - Can keep or add a few new features like read recipients

- Also, multiple file upload option is missing

- Drag and drop option is missing - which I think is a big gap.

Overall: We have Google G-suite account which help's us to keep everybody on the Google chats platform on internal office communications.

And the App helps to be online all the time.

Have been using this for more than a year, and seems we don't need any paid apps to switch to, Chats has all the required functionalities which we need.

Great communication software that is versatile and great for work environments

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is great for communicating with team members and other professionals using a Gmail account. There is also a mobile app that makes it very versatile to use between desktop and mobile devices and to stay connected.

Cons: Google Chat does exactly what its supposed to and there are no big cons to this software. With that said, I wish there were more users who would use this to make it easier to communicate with anyone with a Gmail account.

Overall: I found Google Chat to be very easy to use and versatile enough to use in work environments or for personal use. The fact that you can use this on your phone with the mobile app also makes it a good option to stay connected and communicate without having to write an email each time.

Simple chat function that is easy to use

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google chat comes free with any Google account, which is a huge pro for me. It syncs with all my contacts and makes it easy to find both existing and new contacts. It is also accessible across different platforms and devices, making it even more convenient

Cons: Google chat does not allow attaching of files to chats, unlike other applications such as Skype. But other than that, it is great because it does not need re-installation to devices, only need to log in to your Google account on the device.

Overall: - Free chat functionality

- Improved collaboration in work and personal communication

- Seamless synchronization of chats across devices

Use it for smaller chats that email is not necessary for

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I live for gchat. As a graphic designer I'm constantly sending screen shots to ask small questions about certain things. It's easy to log on chat the person you need and attach files for their review. For those questions that don't need it's own email. Also allows for video chat. Performs well connecting to your google drive and gmail and everything google has to offer!

Cons: I have no cons for this product It is an IM system and it acts exactly as it is supposed too. Some things like Skype take a while for a picture to load, and gchat you throw the picture right in the chat and it shows up!

I use this daily to instant message staff!

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use gmail as my email provider and integrating a chat feature is great! I use chat to communicate and send files to co-workers when working on a project. Being able to instant message someone to ask questions is great versus a long email chain. All of the chat's are stored which is a wonderful tool if I need to look back at a conversation.

Cons: All of my needs are met with this chat tool with the exception of knowing if someone actually read my message. I believe this is just a bug however it would be nice if the message stated if the person actually saw the message.

Overall: The chat feature is great for my business to communicate with other employees. It saves on having formal face to face meetings when collaborating on a project. I feel that it is more secure and user-friendly than Whats App.

G Suite Chat Perfect Platform for Quick Messaging

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the most commonly used online chat platform and is a great tool as it is integrated with gmail. It's so easy to reach out to people and have quick conversations through Chat. You can chose whether or not you want to be visible to other users when you don't want to be disturbed and can easily see who else is online should you want to contact another user.

Cons: The only downside of G Suite Chat is that some VPN networks do not allow the use G chat which makes it difficult to connect to your contacts if you are unable to access the platform from your internet server.

Capterra loader

An Easy and Convenient Way to Communicate

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free, it's easy, and it's fast. It's not super complicated because it doesn't need to be. If you're looking for something with few more options, I'd suggest looking elsewhere. If you need an intuitive and speedy way to talk with coworkers? This is your tool. Most places use the Google Suite so it's really a no-brainer. Notifications are non-intrusive, is mobile friendly, and makes interaction with other Google Services a breeze.

Cons: Honestly, there's not really anything negative to say about it. It's an extremely basic tool that does what it says.

Don't tell professors but this is the best thing that happened to law students

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Law School can be quite stressful. Professors call on you anf you have to brief cases. Well, sometimes you are not always prepared for every class and you dont want to be embarassed when called on. Google chat to the rescue! We did not cheat as our morals are better than that, but we did utilize it to beg students to volunteer. By doing this, we along with Google Chat saved hundreds of law students' self esteems. Very easy to use and very easy to add members to group chats.

Cons: I really cannot find any criticisms. Every experience was a positive one.

I Don't Have to Talk to Co-Workers

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like using g-chat because I can ask co-workers questions without ruining their work flow. It also stops them from interrupting me, which is great because I can really focus when I need to. Also, the g-chat conversations are searchable which means that I can look back through conversations to find what I need.

Cons: I wish I could segment conversations. Sometimes I ask the same coworker about multiple projects and wish I could end the conversation, stick it in a folder, and then start the next conversation about that.

Easiest way to keep in touch with friends.

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This product is very user friendly and it's conveniently located in either it's own window or right in G-mail which most of my close friends and family have open during the day anyways.

Cons: The biggest thing that bothers me is that using it now on a Mac computer, the hangouts app no longer pulls up and I have to go into gmail first then open a chat from there. Otherwise the only other problem is that I wish there was a search feature right in the app itself so that you could search for either text or previous photos sent back and forth.

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I use Google Chat to communicate with my team.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is possibly the most convenient chat application there is out there. I use Gmail all the time for work and having the chat app attached is fantastic. It's super easy to see who is online and connect with individuals or groups. You can find conversations via your gmail account too which is really nice.

Cons: It doesn't have a ton of features like other chat apps, but it's free so that's understandable. Loading images or files isn't always easy either, but it's all saved to your gmail account so that's good.

We love communicating through Google!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since our team is based across the country, this is our GO-TO communicator across all departments. It makes it easy for us to send a receive quick messages about projects.

Cons: I don't like how limited the options are with the chat platform. For example, you have to wait for an invitation to be accepted but sometimes that notification gets buried so the communication has to be done elsewhere until the person accepts.

Overall: Overall-great. We haven't had any problems with the Chat service. It's an incredible tool for us and makes our day to day much easier.

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Bringing My Team Together

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability for multiple group chats within the organisation helps the various cross-departmental teams stay in constant communication. It allows me to allow my team to work remotely with a greater degree of confidence of them remaining in contact.

Cons: The logging function often gets caught up in Email Search if you're using Gmail as part of Google Suite which can make it tricky to identify chats only.

Overall: Chat's main win for my team, is my ability to let them work remotely more often as I'm confident I'm able to see they're online via Chat.

Great for Office Chit Chat, Not So Great for Work Related Stuff

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like Google Chat because it's like instant messaging. I'm able to message any of my coworkers about a variety of things. When I'm chatting with someone about where to go for lunch or what snacks are in the break room, it works great.

Cons: However, whenever I message someone about something work related, I hate that I can't save/ file away that part of the chat! If someone sends me a link I need and then we discuss other things, I have to scroll back past the entire conversation just to find the link.

We Use it Constantly

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat lets us communicate in the office or on the go via the app. It makes sharing basic communication easier and allows us to share links and documents extremely easily. It's also a fantastic way to talk to collaborators outside of organization and resolve issues quickly (and without a zillion emails).

Cons: I'd prefer the chat list group differently. And, for some reason, some folks I chat with frequently don't appear on my chat list-- they're logged in and there, but I can't see them on my end.,

Keeps our school safe and alert

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Using this schoolwide, I can immediately send a message out to the entire team asking a question, or receive updates about a fire drill, etc. It doesn't require I check an email or send a text message, but it allows me to stay connected to the school. Furthermore, I can go back and read them anytime, serving as a form of documentation.

Cons: I haven't determined how to print the conversations when I need them, other than screenshots. There may be an easier way that I missed.

Overall: FREE! Easy to use, and instant.

A great alternative to Slack!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat allows for individual chats but also chat rooms. This is great for collaboration. You can also share different media within the client as well which makes it easier and faster than email. Google Chat also can be run from all major OS platforms so it is great for companies that have serveral types of devices. Google Chat also integrates with Google Meet for having video conferences.

Cons: The flow of the chat rooms can take a little getting used to at first. Chat replies get grouped together so its not always linear in the flow. However, once you get used to it, it makes it easy to follow a conversation.

Overall: We use Google Chat for our internal communication. We needed a client that is cross-platform and has strong Google Apps integration. We were using Slack but have now switched to Google Chat as our primary chat client.

I think Gchat is pretty standard and nothing too exciting. It does the job that you need it to do.

Jul 30, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: I like that you can turn the conversation history off as well as video chat and group chat. Also seeing that the recipient is typing is helpful.

Cons: I would like it to be a standard feature that whenever you invite someone to chat with you on Hangouts, that it notifies them via email. Some of my coworkers barely use Gchat, so they don't see that I would like to initiate a chat with them. If they received an email, they would know to accept my chat and we could have an easier time communicating.

Capterra loader

A very convenient chat tool

Nov 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This chat tool comes with Gmail so you can use it anywhere and anytime as you want. It allows us to keep contact with other Gmail members. We can chat, share files and also use Video call with Google Hangout. It also helps us to keep the conversation history forever.

Cons: What I don't like in this chat tool is they don't give us notification when a message comes from a stranger, so I often miss message from people who are not in my Gmail list. I hope they can fix this problem soon.

Capterra loader

Our team always choose Google Chat when it comes to quick meetings!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am a total fan of the Google Suite Apps and Google chat is one of the best apps to utilise from this. The chat option is easy to use and simply integrated with your Gmail account. The call is clear and fast. The mute option is easy to click and you can enable and disable the video without any hassle. Our team prefers this over any other video call tool.

Cons: So far no cons for this product and I highly recommend using this if you are handling a small business agency.

Capterra loader

Overall, pleasant experience

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Versatile with being able to call/video call with anyone of any phone type. I like that you can share the conversations across the phone with the app as well as on the computer through gmail without losing parts of the conversation.

Cons: Limited if the people you are talking to don't also have Chat. The main reason I would use this over the regular texting on my phone would be to be able to video call all phone types, but if the other person does not have Chat, it does not work.

We use Google Chat to communicate through the office quickly and easily.

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat allows us to communicate throughout our office when phones are not an option. During conference calls, people away from their desk, etc. This mixed with hangouts makes communcation very simple.

Cons: Very basic features, however this can be considered a good thing because that makes it lightweight. Not all users are willing to install the app, so we have to resort to other methods for some.

Overall: Easy office communication. Helps get in contact with employees without giving out cell phone numbers

Great tool for businesses to use to be able to quickly and conveniently message employees

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love its ease of use and the different ways you offer to connect. You can use it right within Gmail in your browser, you can download it as its own app and you can have it with you where ever you go on your mobile phone.

Cons: Sometimes it's glitchy when using the app and you have to restart it. I also wish that the emojis were more the colon style and not the blob looking ones.

Overall: Great tool to use to be able to quickly and easily communicate with employees, especially ones that are remote.

Simple, great chat. Works near perfectly.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google Chat is great. It's integrated well into Gmail, runs smoothly, and rarely has any problems. Does a simple job well without over complicating things.

Cons: Not much to dislike to be honest. It does its job very well and doesn't try to get fancy or loaded with superfluous features. One thing that could be improved is how chats are archived and how they show up in search results in Gmail. Could definitely be smoother/more logical in terms of the execution/organization

Capterra loader

Just like texting, but better! Makes communication in the office, at home, and on the go effortless.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat is just like texting, but better. You can use it on the computer and on your phone. While working on the computer you can add screenshots and links, and the same goes for when you use your phone. You can group chat or chat individually. I used Chat when I taught, and now I use it in business, and I also use it personally.

Cons: To be honest, I am not sure if I don't not like anything. Everything works well from the computer to the app on my phone.

Capterra loader

Greatest chat client outside of Slack

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service that's offered with gmail. Great for chatting with friends and coworkers. Great way to stay off your phone if you just need to send a quick message to someone.

Cons: You can only use this app with data on your phone. There's no SMS option since they removed it. So if you're in spotty service and rely on this app heavily, you'll have to move to your standard SMS app.

Overall: Great app for chatting and messaging people. I use it more compared to a standard MSM app on my phone.

Easily Chat with Coworkers and Friends

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use! I can talk to friends, coworkers, without leaving my desk. I mean, yeah it's great to have an in person conversations, but if I just need something quick, then it's at my finger tips. Also I can chat with my friends when I'm super bored.

Cons: I sometimes miss notifications when people message me. I wish there was a better, more reliable notification system.

Overall: I get the chance to stay in touch with people and get my questions answered!

OK for a free chat software, still in beta - hence more bugs than features

Jul 20, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We've worked with Slack but since my company is a small one, we were looking into some cheaper option and decided to try Google Chat. The benefit to Slack is that it remembers all messages for free unlike Slack's free option. However, this is the only PRO I can think of ...

Cons: Maybe it is still being developed but it is not very easy to use, there are a lot of bugs which for the past 6 months haven't been fixed at all, when you create a group message and forget to write a comment, it gets deleted and you need to start adding everybody once again; no option to add a reaction or emoji to a comment - you can only add a reply; no option to add your own emojis like in Slack... in general it's a pretty simple, straightforward and boring chat.

Excellent software to be in touch with our family, friends, coworkers, etc. Great app to share photo

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: That you can share many moments with the people you are in touch with, at the same time by sharing photos that make you go through it again. Also in a company is very useful to be more close in communication with your coworkers.

Cons: Sometimes when a new chat notification comes in, it only appears if you are in the window mail, but if you are in another window it doesn't advice you, until you go and open the mail window again.

Easy way to communicate with other instructors quickly

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I have a substitute teacher, or other science teachers need to ask a quick question, we use Google Chat to do so. We are already on our email, calendar, etc so this is very quick and easy to do

Cons: Sometimes there seems to be connection issues, or certain people cannot use chat, but I believe this is due to our security policies.

Overall: Quick and easily talk to others on campus. This has saved us a ton of time over the years

G Chat is very easy to use.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that G Chat is connected to gmail. It is easy to create groups and organize contacts. Within the message itself, I like that you are able to easily add people to the conversation and start video calls.

Cons: I dont really have a con for this software. I have not really figured out a use for the "draw a message" tool. Other than that, I think GChat is easy to use and is a great value for the price.

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A Great Chat Solution

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Google Chat is very easy to use and a nice way to keep up with what other people are doing on your team. I can create groups depending on projects or teams. It's easy to use within email and you can search your chats later too.

Cons: Sometimes I don't notice that I've received a chat message until later. I might just need to change a setting, but I don't feel like I'm always notified.

Couldn't work without it

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It makes it so easy to have quick conversations. I never have issues with it not working or a lost connection.

Cons: There is only one thing I'd change. If you create a group chat, I wish it recognized if you already have a chat open with those same people. It creates a new group and doesn't recognize previous chats. You have to go back to find and click on the chat in your messages.

Some Great Features; Some Lacking Features

Aug 24, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Google's Chat platform is pretty user friendly and has a clean interface. You can chat around topics (Slack concept) so our team had a unique chat room for each of our project as well as separate rooms for chatting about bookkeeping, HR, misc, etc. You can turn off notifications for a particular chat room and only receive notifications when you are @mentioned. You can also leave and rejoin conversations. Google Chat also integrates with Asana, though I will say that we didn't end up finding much benefit from integrating the two. My favorite feature is the ability to search Google Chats in Gmail, filed under the Chats label.

Cons: The notifications have been a big buggy... sometimes the second message in a conversation doesn't come through. Our company has used several platforms, our favorite so far being What's App. Compared to What's App, Google Chat is lacking. In Google Chat, you cannot respond directly to a past comment which makes things harder to follow, and you cannot add a conversation icon, so in the list of all of the chat rooms you are a part of, nothing stands out; it's harder to quickly navigate. There are no read receipts or the ability to see when someone is typing a response.

Overall: We decided not to stick with Google Chat, simply because there are better tools out there. We were very hopeful because of the tight integration between all of Google's tools, but the advantages to Google Chat don't seem to outweigh the features that are lacking.

Great team intercommunication tool to save email space!

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Quick, easy chat facility as an added feature to GSuite which allows you to communicate with other team members without need for email.

Cons: It has been known to distract staff with recreational chat which is a pain and obviously decreases efficiency - as long as this is monitored and you can trust staff to keep a minimum not a problem.

Overall: Quick and easy chat service for team members.

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Simple Chat App

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In a world full of chat applications Google Chat does a very good job of creating an easy and useful chat experience. It attaches to GMail which is great because then you can search through your chats.

Cons: There are not as many features as you would find in other chat applications, such as gifs, but it does draw from your email contacts in Gmail which is great.

Google Chat Review

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love GChat as it allows me to quickly interact and message with coworkers, family, and friends at anytime. I can login on my PC, or I can use it on my phone. Super convenient and easy to use!

Cons: So far, I haven't run into any issues using GChat. As I mentioned above, it's easy to use and I can chat with coworkers/friends and family at the office or on the go.

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Great tool integrated with gsuite

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We use this tool a lot for videoconferencing and chatting. It's great to keep your chats in a single place and say, refer back to an email, or copy paste directly in the tool.

Cons: Its a good tool, it just takes some time in getting used to.

Overall: Well, we are able to integrate with teams very quickly, share information on the spot, and be available for anyone within the organization in a jiffy.

Google Chat now called Hangouts - great for communicating within Google contacts.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to use with its minimalist design. I usually use this for a fast chat with a client that is using gmail. Anyone with your email can invite you to chat, call, or video call with them. It's 100% free!

Cons: Unlike Skype, there is no way to edit a sent message, or delete selected messages. Other than that, it's a good communication tool.

I use google chat to communicate with coworkers on a daily basis.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like that google chat is a simple interface. I use it to communicate with coworkers on a daily basis. It is also very helpful when working remotely. The video feature has also been quite handy.

Cons: I use google chat simply for the communication feature so I do not (personally) need all of the "bells and whistles". No cons come to mind.

Professional Online Chat Software

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: G chat is the best online communication software for exchanging quick instant messages. Excellent for the professional setting and communicating with employees within and across departments.

Cons: The thing I like least is that options for sorting for your contact list are limited.

Overall: Great for quick communication and sophisticated enough for work.

Has helped us improve

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Before Google Chat, our communication consisted of a lot of sticky notes, voicemails, using personal [phones for texting or walking back and forth to various offices around campus. Google Chats enables us to send a quick message to each other without worrying about interrupting or having to remember to tell someone something when we see them next.

Cons: It notifies people when they have a G Suite window up, but not when they have a browser closed.

Overall: We use this for quick notes, questions, etc. We also use it for security - we can send a code word if there is an emergency, assuming everyone has a G Suite window open... still more discreet than calling or pulling out a phone a text!

I love G- Chat

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's a really easy and quick way to communicate with your contacts. Nice looking interface and fun additions like emojis and drawing. You can also choose to have Google save all your chats for reference.

Cons: The mobile version (called Hangouts) has bugs in terms of notifications and letting you know if your friends are "active."

Love gChat!! I use this every day!

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like that I can use the chat on my phone and computer and that it updates at the same time. The use of this chat has made my job significantly easier.

Cons: I wish that when a picture was sent in the chat that clicking on the picture a new window was opened.

Overall: This has made my job significantly easier by allowing me to communicate with others seamlessly.

It's a decent, easy to use, simple chat

Jun 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Gets the job done without unnecessary flash. Good for use if you have a lot of people that are willing to use it over something else.

Cons: It's a little too basic for some things. They should have simple, easy to have features that are missing for no reason at all other than what seems to be laziness.

Overall: Stay in touch easily with a few of my friends

Chat before Slack

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Super quick, super easy to reach friends and colleagues running gmail or google suite. From chat can easily go to file sharing, hangouts, calling (google voice). It's my portal to communication.

Cons: iOS chat client freezes on me semi-regularly (messages stuck in "sending"). Solution is to uninstall/reinstall the app???

Biggest work distraction, in a good way.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great for communication where I would normally send an email or a text message. All the great things about AIM that were lost, now are in Chat.

Cons: Hard to find what colleagues and friends that are online or use chat in general. Not the best for sending photos, as you have to upload them first, instead of just copy pasting.

Google Chat - Hangouts - One of the best multi platform instant messaging softwares

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Instant messaging across devices. Excellent utilization. Free and feature rich. Its one of the best and I hope google continue to develop the hangouts chat features. Especially useful at work, using Gmail to chat to someone with the app.

Cons: Sometimes It cant connect to the google servers. Downtime is frustrating.

Great chat tool to use for inter-personal needs!

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I use the chat to communicate to employees if you have a quick question versus having to write an email out. You can add attachments and use fun emojis.

Cons: Once you delete the chat, it is gone forever. You can only communicate with others if they have a google account.

Overall: It takes the original instant messenger to a whole new level.

While working I coordinate with dozens of customers through texting.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that I can easily get a number to for calling and texting for free. It's nice to have a business phone number that I can freely use for business interactions and isolate my personal business from my work. Having the two lives split is very helpful.

Cons: I wish that I could tab between different conversations. Currently I have to manually grab my mouse and then click when I want to switch from one conversation to the next conversation. I would really enjoy being able to switch conversations by simply pressing the tab key.

Overall: Quick access to a communication platform that allows me to contact dozens of clients within seconds.

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If you don't have slack you need to be using G chat

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Great for constant contact with coworkers and is embedded in Gmail where I work for most of my day. Reduces internal emails significantly.

Cons: Nothing wrong with the platform or anything I dislike. Quick and easy communication.

Overall: Really like the platform and that it reduces the amount of internal email at the org.

Keep track of everyone in one place

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: With all the different chat apps out ther, google chat is great for keeping everyone in the loop. User friendly design allows for teams and service providers to always be on the same page

Cons: Having to invite people to chat, can mean waiting a bit for the initial conversation to start.

Capterra loader

Google Chat Good Product

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I need to use Gmail for my work and chat is fully engrained with Gmail.

Cons: Nothing. It's been able to do everything I need - view others who are online, send links, change size of chat window, see chat history, etc...

Overall: Great experience overall! Good for both personal and business needs.

Love all the additional features that make if feel just like texting

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I love the fun emojis and add on stickers. I use this on my computer and the message pops up when I receive it which makes sure I respond promptly.

Cons: Everything is also saved in email format which is fine for my needs but not necessarily something I want or need?

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Convenient Team messaging tool

Aug 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Since our business is already using Gmail as our main means of sending emails, using Google Chat is easy and has no setup 'costs'. The mobile app is easy to use and the automatic integration with things liks Hangouts is very convenient.

Cons: The only downside to this free-to-use chat integration is the fact that new messages are not displayed very prominently in Gmail. Often times I will send some chat messages to co-workers, that results in them not noticing it in Gmail unless they explicitly look.

Overall: We use this for all our internal communication with internal and external employees.

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Works great across multiple platforms!

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This chat feature lets me stay connected with everyone on any device I'm on. It works well on pc, mac, android, android wear and even with android auto.

Cons: Only on occasion it does not let me know that I have a new message unless I open the app or window.

Google Chat is a great feature that I enjoy using.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I really like how easy it is to have a conversation via this tool. It enhances my day and makes it better.

Cons: I don't like that it can be hard to add users and people sometimes do not know what I'm referring to when I mention Chat within Google.

Overall: Love G chat

Easy Chat System for Quick Exchanges

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: If you so happen to catch someone online at the same time as you this is a much easier way to communicatt than by email. It's a pretty straight forward messaging system that I've used on a handful of occasions to chat while on computer when calling is not an appropriate option.

Cons: I don't know a lot of people who use it, but when I ask someone to jump on really quick it's a very easy process to pick up and to be utilized. Some would just text. . . but when you can type on a computer faster why not use it?

Overall: It's a great little addition that makes Google's Suite even sweeter/suite ;) ah ah, see what I did there?

Simple and straightforward

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Simple to use and connect with existing contacts

Cons: Currently use in association with Google Chrome which can easily slow down other programs due to high memory demand

Overall: Easy to use for chat, great and simple option to video chat and share screens built in as well

Super user friendly!!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software makes talking to people super easy! I love that you can add it as an extension to your browser and dont actually have to be in gmail to use it.

Cons: When I open chrome, this software opens instead of an actual webpage.

This software works well on phones and computers, and is relatively easy to use.

May 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: What I enjoyed the most about Google Chat is how easy it is to use and the convenience it can provide. You are able to message anyone as long as you have their email, which can provide the convenience of texting without having to given anyone your phone number.

Cons: The features that I did not like about this software was the noise it would make whenever a chat was sent or received because it could be disruptive during a meeting or lecture. While it is not difficult to turn the notification off, I think that there could be a better way for the user to be notified of a new message.

you already have gmail open anyway, it's right there

Sep 13, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's right there on the screen while using gmail. It allows you to carry on a two way conversation that's way cleaner than a emails back-and-forth. You can search it. I don't get why my friends and co-workers want to use other things, so I have like 3 different programs open that do essentially the same thing. Some have slightly different features available. But to just chat, this sure does the job.

Cons: When you search, it's not easy to find the rest of the conversation. In the search results you just get the one thing that was said without the context.

Capterra loader

Interoffice communication without disruptive noise or phone calls.

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is for everyone to use. We have several older members on my team and even they can use it. Mkaes for better overall communication which makes teamwork all the more effective.

Cons: I guess I worry about the privacy of data with Google but then again most software like this runs the risk of it being hacked and information that is private can be sent out possibly.

Overall: Overall as with most software we use this makes it much simpler to be a more communicative team that you can rely on as everyone can get the info that is needed from other on the team in a timely manner.

Great Product

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Use this everyday to keep in touch with family and friends. Allow one to talk to people on their phones via computer. Easier to chat and worldwide. Use everyday

Cons: Took off remote desktop option which was great .

Google Chat great for inner office communication

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is a great inner office communication tool. We do not waste time going from office to office or on phone calls that take too long.

Cons: I do not have any concerns. This product meets our expectations.

Capterra loader

Very good to keep in touch with people and coworkers.

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's great to quickly message someone instead of emailing them.

Cons: The *bing* alert to let you know that someone messaging you can be a bit startling if you have headphones in or sound volume up.

Capterra loader

The easiest way to stay in touch via chat

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is extremely easy to use and google is a trusted source for things like thid

Cons: There is not a lot in the way of true functionality other than just chat

Overall: I use it a lot, it's an easy way to stay in touch

Great company wide communication tool

Sep 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Included in G Suite Business/Enterprise. Great IM tool with built in group messaging and video chat on demand. Allows you to set up rooms/groups for easy collab.

Cons: I'd call it in beta+, constantly pushing updates which is great to see but can interrupt current conversations/vid chats. Would be nice to have an auto update off hours feature.

Google just keeps making my life easier!

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: G Chat keeps me in touch with my team all day. Quickly chat with an individual or a group of people from my computer, phone, tablet. It goes where I go and I rely on it to keep in touch while in and out of the office.

Cons: Software keeps getting better and better. Love the app and the Chrome extension to keep it on my desktop.

Capterra loader

Expanding Feature

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With Google Suite expanding into a chat function will help integrate our company more and more into the google infrastructure. It acts as an instant messaging tool where we can use for quick responses instead of e-mails.

Cons: Sometimes we may miss the notification that Google Chat offers to show that there is a new message.

G-Chat gets the job done!

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that it's easy to use and convenient for communicating with co-workers.

Cons: This seems trivial, but I think they can continue to improve their emoji options/quality.

Gchat

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I have used this in my last two jobs to talk to other employees and ask questions. Its great and easy to use.

Cons: Im not sure there really is any cons for this chat.

G Suite Chat makes my office communication easy!

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that G Suite keeps my workday organized (Sheets, Docs, Drive, Calendar, etc) and Chat is just an easy built-in way to communicate with my co-workers within this whole system.

Cons: Chat is still in competition with Slack, so I have both. I wish I could streamline my communication down to one chat method.

Capterra loader

Awesome

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Google Chat gives my coworkers and I the chance to "text" one another from our computers through Google and it saves a lot of time if needing an immediate answer. This is better than emails in the sense that you can see when the person is typing and there is no lag time in the conversation. It updates in real time.....

Cons: I wish there was a print feature within the chat so that threads can be sent to a printer for a nice printout of the information

Great resource!

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love using Google chat with colleagues at work--- it's a great way to stay in touch during the day.

Cons: The messages are automcatically archived.

Basic and simple chat

Sep 30, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: This is an easy to use and basic instant messenger.

Cons: The UI is boring, it is very basic. No GIFs or cool emojis. I wouldn't use unless I had to.

Capterra loader

One of the most neglected utility from Google

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Although Google Chat is one of the best ways to leverage the most of GSuite, not sure why it is neglected. We are used to using messenger, instant chat by one of its social media competitors.

Cons: They need to make access to Google Chat more widespread. While its competitors from CRM to social media platforms are pushing their chat widget to be integrated with user websites/blogs, not sure what is holding Google back.

Overall: Need to start a campaign with popular content management systems wherein users get to integrate Google Chat widget as part of their websites.

I love it and use it all the time.

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: You can send so many links to things quickly without having to send an email.

Cons: Sometimes your chats don't go through for some odd reason.

Chat

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat works amazing for those quick messages in the office or during a meeting

Cons: I have not found any cons for Chat. Use it all day long.

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Google chat is very helpful for communicating with our team members

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. I have been using this for the past 6months and it is very easy to use and also user friendly application.

2. We can create group and send our message so that everyone in the group will get the message and no need to send separately to everyone.

Cons: They can allow the user to keep some customized background themes so that it will look good and they can add some features to backup all the messages in cloud so that the users can get it.

Super easy and effective!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use the Chat app on my iPhone on a regular basis. The calls are clear, video is crisp, and the overall quality is better than other apps I have used. Inviting other is as easy as sending the link as a text message.

Cons: The one drawback is not being able to invite others via email or username from a list and dial them into the call. Now they are invited via link and they must click the URL to join.

Overall: I am able to join meetings on the go with the same clarity and features as on my laptop.

Emojis in Google chat are the best ever

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Emojis! hehe but on a serious note, I like that this can be used anywhere, I find the mobile app easy to use and also the fact that chat is accessible form you email, no other windows open are needed

Cons: Sometimes I find that chat screen is very, very small

Overall: A very discrete and simple chat

Awesome product and very convenient

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this product is that its super convenient. You can schedule meetings, create tasks, and get updates from your team within the chat . You can manage all of your work in just one feature. I mainly used it for my university class to communicate with my team members and it never failed us.

Cons: There really wasn't anything bad about this feature. I got a lot of good feedback from this product .

Overall: Saves a lot of time.

A good free chat application... But can be better

Sep 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Can chat but also upload certain documents and files all for free.

Cons: Not properly integrated with other G suite apps.

Great Product

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Never been one to have my phone around at all times so being able to see messages from my email has made keeping in touch a lot easier

Cons: It can be confusing for new users, took me a while to figure it out.

Overall: For the most part it's a great thing to have. It has made my day a lot easier.

It seems like they havent updated it in ages

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Very well integrated with the google suite

Cons: I wish if had kept up with the times and be more feature rich

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Google Chat Review

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is great for communicating with other people quickly. it implements well with if you are using all that Google has to offer with it's other software.

Cons: If you are not using all of Google's other software, then Google Chat might not be for you.

Use it all the time!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use to chat with coworkers or even friends during the workday if you just need to communicate a quick message.

Cons: I wish there were a way to search within the chat for a keyword if you need to go back and find something that was discussed.

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A Helpful Google Tool

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like to use Google Chat when at the office for quick and easy replies between coworkers. It is great for those little questions or bits of information that do not need a full email for.

Cons: There is nothing that I do not like about Google Chat.

Easy to Use

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to instantly connect with my coworkers, especially valuable in a time crunch!

Cons: I don't like that there isn't an emoji keyboard. Sometimes I type what I think will be a certain face and it pops up completely different than what I thought!

I use Chat in the office and for personal communication!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I keep my gmail account open all day at work. That is the main means of communication between coworkers. It is very convenient and easy to navigate.

Cons: Sometimes Chat does not work for a minute or two when it is first opened.

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G Suite Chat

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that I can take it anywhere! I work as an online reviewer and I get calls/chats from my clients all the time. It's nice when I'm away from my desk that it's also on my phone. I can talk to my clients from my car, when I'm out running errands and even while I'm at a restaurant! It is so easy to use and the customer service is amazing. I would recommend it to everyone that has needs the convenience that sometimes needs their " Office " to be wherever they need to be!

Cons: I haven't found anything that I don't like about it! It's an Amazing product!

Overall: I work from home but like everyone else, there are times when I'm just not able to be at home. This product allows me to take calls/chats wherever I am with my cell phone. I love it!!

Google Chat!

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love Chat, very easy to work. I highly recommend you try google chat, we'll worth it!

Cons: I love this product nothing I would change!

Overall: I have benefited highly from google chat, it's made me keep connections from family across the United States.

Love- nothing not to like about this!

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love having the ability to quickly chat with my browser. It makes life easier than going between windows- or going back and forth to phone while attempting to work.

Cons: I don't see any downsides. They've changed it so you can hide or be invisible as needed and so that you have to essentially request to chat with someone- it doesn't just automatically make you active and live chat with all your contacts on google.

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Easy and convenient choice for communication

Jun 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything Google is in sync and you can find all your contacts easily. It's free and convenient to use.

Cons: As of the current version, there is no lack or defect I can think of on desktop and mobile versions of this app.