KeyReply

Chat

4.5 / 5 9 reviews


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • KeyReply
  • keyreply.com/

About Chat

Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.


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Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Chat Reviews Recently Reviewed!


This software works well on phones and computers, and is relatively easy to use.

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I enjoyed the most about Google Chat is how easy it is to use and the convenience it can provide. You are able to message anyone as long as you have their email, which can provide the convenience of texting without having to given anyone your phone number.

Cons: The features that I did not like about this software was the noise it would make whenever a chat was sent or received because it could be disruptive during a meeting or lecture. While it is not difficult to turn the notification off, I think that there could be a better way for the user to be notified of a new message.

Message app with little known in mobile devices

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This message application is going to be available for computer desk and this help people to concentrate on their computer task and leave the cell phone away for a while.

Cons: It is important for users to know this kind of application. Mobile with the Android operating system should have easy access to test and promote the use of this app

Overall: Message app with little known in mobile devices

G Suite Chat is incredibly easy to use for anyone new to a computer

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the interface is easy to use. I am positive my 92 year old grandma could figure out how to use chat in under 5 minutes

Cons: There is not much I dont like about chat. I think if anything, they could change the way the notifications are given to users

It's Google so it's just there and works

May 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: This makes chatting with those in the Google eco-system very easy. And if you use the Google Apps platform then it's even easier.

Cons: harder to make this work if you want to work with people not in the google eco-system. More work on their side that may result in it just not happening.

Capterra-loader

Awesome

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Google Chat gives my coworkers and I the chance to "text" one another from our computers through Google and it saves a lot of time if needing an immediate answer. This is better than emails in the sense that you can see when the person is typing and there is no lag time in the conversation. It updates in real time.....

Cons: I wish there was a print feature within the chat so that threads can be sent to a printer for a nice printout of the information

I use google chat to communicate with coworkers on a daily basis.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like that google chat is a simple interface. I use it to communicate with coworkers on a daily basis. It is also very helpful when working remotely. The video feature has also been quite handy.

Cons: I use google chat simply for the communication feature so I do not (personally) need all of the "bells and whistles". No cons come to mind.

Capterra-loader

Greatest chat client outside of Slack

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service that's offered with gmail. Great for chatting with friends and coworkers. Great way to stay off your phone if you just need to send a quick message to someone.

Cons: You can only use this app with data on your phone. There's no SMS option since they removed it. So if you're in spotty service and rely on this app heavily, you'll have to move to your standard SMS app.

Overall: Great app for chatting and messaging people. I use it more compared to a standard MSM app on my phone.

Awesome product and very convenient

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this product is that its super convenient. You can schedule meetings, create tasks, and get updates from your team within the chat . You can manage all of your work in just one feature. I mainly used it for my university class to communicate with my team members and it never failed us.

Cons: There really wasn't anything bad about this feature. I got a lot of good feedback from this product .

Overall: Saves a lot of time.

Staying Connected

Jan 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is awesome! It has really helped my consulting firm stay connected and I have enjoyed using it. I would recommend it to anyone.