--- title: "SapphireIMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SapphireIMS Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/148203/SapphireIMS/" page_type: "product" language: "en" --- # SapphireIMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SapphireIMS ## What is SapphireIMS? SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS ITSM automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfilment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications. SapphireIMS ITSM removes operational bottlenecks and seamlessly connects fragmented processes, delivering a unified experience that empowers employees, delights customers, and drives tangible business outcomes. With hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses. ## What is SapphireIMS used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 65 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SapphireIMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sapphireims.com&name=SapphireIMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SapphireIMS 4.4 (65) VS. [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $15 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (65) Ease Of Use 4.6 (490) Value For Money 4.3 (50) Value For Money 4.4 (479) Customer Service 4.2 (65) Customer Service 4.5 (483) ## SapphireIMS alternatives [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Iru](https://www.capterra.com/p/181954/Iru/) [4.9 (490)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181954/Iru/) Highest Rated [ITM IT Asset Management](https://www.capterra.com/p/148102/Asset-Management/) [5.0 (42)](https://www.capterra.com/p/148102/Asset-Management/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148102/Asset-Management/) [Wasp Asset](https://www.capterra.com/p/80853/AssetCloud/) [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/80853/AssetCloud/) [View all alternatives](https://www.capterra.com/p/148203/SapphireIMS/alternatives/) ## FAQs about SapphireIMS Overview ### Which roles and teams benefit most from SapphireIMS? SapphireIMS is most used by IT managers, infrastructure leaders, project managers, and senior operations executives. IT and support teams use it to monitor infrastructure, manage incidents, and streamline service delivery, while project and department leaders rely on it for workflow visibility, operational control, and tracking performance across enterprise technology environments. Answer based on 62 reviews Overview ### What company size and industries is SapphireIMS built for? SapphireIMS is built primarily for enterprises, which make up 56% of reviewers, with strong adoption in Financial Services at 16%. It also serves midsize businesses at 36% and small businesses at 8%, with notable use across Information Technology and Services at 13% and Banking at 8%. Answer based on 65 reviews Features and Usability ### What are the key features of SapphireIMS? SapphireIMS includes core IT service and asset management features like customer support, incident management, help desk management, and asset lifecycle management. Differentiating capabilities include configurable workflows, patch management, compliance tracking, and custom reports with alerts. Reviewers also highlight monitoring, CMDB, and email-based ticketing and approvals. Answer based on 23 reviews Overview ### Can SapphireIMS adapt to different business requirements? SapphireIMS adapts well to varied business requirements through configurable workflows, module coverage, and custom setup across ITSM and ITAM. Enterprise teams, consulting firms, and multi-department organizations often use it to match internal processes, though initial configuration can be complicated and the final fit may depend on implementation quality and support. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does SapphireIMS integrate with? SapphireIMS integrates with SAP Business One. Answer based on 2 reviews Getting Started and Support ### Is SapphireIMS easy to use and set up? SapphireIMS feels easy to use for many IT teams, with straightforward configuration, ticketing, asset management, and reporting. Administrators and end users often find daily tasks simple, especially for help desk and inventory work, though complex environments can require more planning, internal change management, and support during implementation. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does SapphireIMS offer? SapphireIMS provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer group learning sessions, and documentation gives written material for self-paced reference and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does SapphireIMS offer, and how do users rate the experience? SapphireIMS offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, approachable, proactive, and helpful during implementation and ongoing use, with prompt issue resolution. Some reviewers report support SLA delays, inconsistent responsiveness, and a need for more proactive follow-up and patch testing. Answer based on 23 reviews Features and Usability ### How well does SapphireIMS handle reports and alerts? SapphireIMS handles reports and alerts well for many service desk and asset management teams, with custom reports, email notifications, and rule-based escalation alerts. Organizations value the visibility and tracking, but some teams want better executive dashboards, stronger monitoring under heavy load, and smoother upgrades or support for new process changes. Answer based on 17 reviews ## Features AI summary Based on 816 ITSM reviews Capterra reviewers point to these as the top priorities when choosing ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) SapphireIMS supports all three features buyers rate most highly: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into IT assets, manage service requests efficiently, and respond to issues faster, allowing teams to maintain service quality and reduce operational delays. Asset Tracking 4.5 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Support Ticket Management 4.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Incident Management 4.8 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Notifications 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges SapphireIMS 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Management: Manage the maintenance of building facilities - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Parts Management: Track parts inventory levels and manage re-stocking - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (51) 4.3 Based on 51 reviews ## Pricing Value for money 4.3 (50) Free Trial Basic $15.00 Per User,Per Month Value for money 4.3 (50) 4.3 Based on 50 reviews ## Integrations [ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (65) 4.2 Based on 65 reviews ## User reviews Overall rating 4.4 Based on 65 reviews Filter by rating 5(30) 4(30) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent KS Krunal S. Asst. Manager Financial Services ### "Stability with reliability.. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 24, 2025 Using it from 2017 and closing all my Audit points in terms of ITSM as well as ITAM. Support is regularly available. Happy with product. Pros Easiness in using and stability of product. Able.yo co figure easily as well as make changes in flow as and when required. Cons Nothing as such. Had few issues but support team was thetre to support. So nothing to complain as major point. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Ajit N. Head TAC Telecommunications ### "Improved Uptime with Help Desk Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2025 Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs. Pros The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards. Cons Nothing in particular. The solution has addressed all needs effectively and continues to perform well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Abdul K. VP-IT Financial Services ### "A Comprehensive IT Solution That Streamlined Our Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 22, 2025 At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs. Pros The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution. Cons Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Ankit C. AVP - Lead IT Infra Financial Services ### "Efficient, Customizable, and Reliable ITSM + ITAM Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 28, 2025 Our experience with SapphireIMS has been positive. It's helped streamline our IT operations, improve ticket resolution time, and offered better visibility into our asset lifecycle. The implementation and support teams have been proactive and great to work with. Pros The most impressive part of SapphireIMS has been its flexibility across both ITSM and ITAM modules. The platform is highly configurable and aligns well with our internal workflows. Cons There’s a slight learning curve initially, but the support team has been very responsive and helpful in guiding us through. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing SapphireIMS Due to support and limitation on features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paresh V. Group Lead End User Support Mechanical or Industrial Engineering ### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs. Pros SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease. Cons Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NS Nagendra S. Lead IT Oil & Energy ### "Indian ITSM Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 2, 2024 Pros ITSM Portfolio with customization according to business need. Cons Dashboards customization flexibility by users are not available in simplified Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. OP Om P. Senior Technical Manager Insurance ### "Good product with easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2023 Pros This is good product for assets management , help desk and many more features. Cons nothing every things are good in this product. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KS kalpesh S. INFORMATION TECHNOLOGY Banking ### "SAPPHIRE IMS RELATED" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 28, 2023 VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM Pros WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE... Cons AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AK Arvind K. Manager IT Financial Services ### "Sapphire ITAM and ITSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 Pros We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service. Cons Nil Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Manjeet S. INFRA Health, Wellness and Fitness ### "Dashboard & User Interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 28, 2023 Pros Easy to use for user end. Just a step away to drop a mail & that mails converts int as ticket. But this should be auto basis & not like that user has be a part of sapphire. Cons User interface is not friendly. It seems like old fashion dashboard. It should be more attractive & animation things we can implement. Not really happy with User interface Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/148203/SapphireIMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Iru vs SapphireIMS](https://www.capterra.com/compare/148203-181954/SapphireIMS-vs-Iru)