Tecknodreams Software Consulting

SapphireIMS


4.5 / 5
41 reviews

Who Uses This Software?

Small, Mid & Large enterprises who needed comprehensive ITAM solutions with focus on dynamic inventory(track baseline change), software asset management, policy compliance & lifecycle operations.


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tecknodreams Software Consulting
  • www.sapphireims.com
  • Founded 2002
  • India

About SapphireIMS

SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation. Value delivered 68% reduction in manual processes 35% improvement in personnel productivity 35% improvement in service delivery


SapphireIMS Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

SapphireIMS Reviews Recently Reviewed!


This software has all the required features.

Sep 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Cons: With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

Overall: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

A complete IT management product !

Sep 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job .

From an implementation perspective, the product is quiet easy to learn,implement and configure

With latest patches being released every quarter the product is loaded with an ever growing list of new features

Cons: Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.

Cons: The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.

We are using this product for last 2 years. We could able to save 80% human efforts & of course cost

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Alert management & customization as per your expectation is unique about this product. We liked the support which is more prompt & effective. We would like to see active-active server methodology in sapphire which will help customer.

Overall: We could able to save resource at great extent. This software helped us to automate escalation alerts. This improved accuracy in sending alerts to customer & customer complain reduced to complete zero.

Vendor Response

by Tecknodreams Software Consulting on September 07, 2017

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Good Product, Easy to Customize

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Well designed product with various functions that are easy to configure, implement and use. If we compare it with other leading ITSM tools in the market, Sapphire stands out as one of the best among them

Cons: Support requested at odd hours in case of emergencies too has always been addressed. It meets our current requirements, do not perceive any con at the moment.

Overall: I was able to customize the tool in the way I wanted. There were no tool based restrictions as found in other tools

Excellent Product

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We are using this product nearly 8 years, there are lot of enhancement/upgrade took place within this product result into better performance & meet all our requirements. Excellent features like., ticketing, server monitoring, asset management, etc.,

Cons: Development team would take more priority to test and deploy the enhancements / fix requested by customer.

Overall: Asset Management, Ticketing system, Change/Incident Management, Alerting system especially SMS, etc.,

Sapphire application is good for Asset Management

Nov 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We can generate the reports of licenses software which are installed in the client system

We can track the licenses software's purchase account and installed account

Cons: Mail notification alerts and we can generate the customized reports. We can track all the software and hardware in the organization

Overall: Mail notification alerts and we can generate the customized reports We can track all the software and hardware in the organization

Excellent Product

Nov 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We could get transparency on our daily calls, Site engineers productivity & asset tracking. Very easy to implement and daily use. GUI for end user ticketing is also easy. Feature requests are also handle nicely.

Cons: Latest version requires Latest Server OS hence we could not update it to the latest and could not get the latest features, rest features are up to the mark.

Excellent Product & very good reporting tool

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Excellent ticketing tool.. Easy to handle. Best part is the report generation be it customized reports or monthly reports. it has wide range of reports available. Dashboard is user friendly.

Cons: No Cons as such with the tool but customer support should be little better . Patching should be done with thorough testing

SapphireIMS has become backbone of our NOC services.

Aug 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Customization as per customer need. Value for the price paid. User friendly dashboard and wide range of reports are available.

Cons: Patches are rolled out very often resulting in increase in VM's resource. Support team needs to be more responsive to reduce downtime and better customer experience.

Good Product

Nov 23, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Value for Money, Easy and fast access for both administrator and end user. Continuous updates and improvements.

Cons: Need to make more user friendly and better customer support. Improve on flexibility of customization.

Overall: Managing IT Assets made easy. Maintenance of customer support can be tracked and measured.

Excellent Enterprise Grade Software

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's highly flexible nature and adaptability through configuration, gives one a feel of custom designed software.

Cons: Although there is very little about this software that does not meet one's expectations, it would be good to have mobile app based access for status and dashboard views

Capterra loader

its been 3 good years with Sapphire IMS, post sale support , tailor made approach are the key.

Dec 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: post sale support.

customize as per enterprise need.

ITIL compliant

real time availability

various reports to fit the need

value for money

Cons: Configuring rules for software compliance and getting meaningful reports out of it is a challenge.

Its a good tool to use for incident and change management.

Nov 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use. liked automation part and also asset Management. We use this tool mainly for incident Change management and CMDB. The features are more user friendly. Good technical. support and all the people are very helpful

Cons: Software deployments and also need to include MAC products. Still need proactive approach from the technical support for the issue raised by clients.

Awesome support and fantastic product.

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive, user Friendly product.

Asset management made easy and most importantly the user satisfaction.

Cons: Add on modules like patch management, need to improve on the software asset management module.

Overall excellent product

Dec 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ticketing & change mgmt.

I think all the feature & functionality is very good as compare other products which is available market. I am 100% satisfied with the feature & functionality

Very Good product. Any customisation in sapphire will be with in the ITIL Framework

Jun 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Helpdesk Module is very good to use in larger Organisation, some excellent feature provided like Email to Record (Log calls from Email)and Approvals through mail (Managers can approve through emails) are very good features

Cons: Portal look and like is in Classic view which needs to change.

It is Good product

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. liked automation part , IT Inventory and alsoasset Management. We use this tool mainly for Inventory management and CMDB. The features are more user friendly. Good technical. support and all the people are very helpful.

Cons: There is a need to improve mobile app and need to improve on the software asset management module

It's been good. had few challenges in beginning but sorted out later.

Apr 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Features is what i like most about sapphire. there is a variety of features with customization options.

Cons: There is nothing much i would suggest to improve but the support SLA's is something to be worked on. i think SLA's time needs to be reviewed for the better customer experience.

Overall: Helpdesk, Remote Support, Asset Management, Remote Software Deployement

SapphireIMS helped us in a complex client environment during Software Licensing Advisory project.

Nov 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We are India's leading Mid-Size Consulting firm, and have a strong presence across multiple customers across industries, and one of our key services is to conduct Software Licensing Assessment & Advisory project. For one of such projects, the landscape we were working on was very complex, across multiple locations, and a very disparate infrastructure running into multiple thousands of nodes. We then went far ahead of our native & publishers tools, and evaluated multiple SAM tools. To us, Sapphire was the final chosen one, as not only the tool was great, but the support and moreover the zeal of customer-centricity was the highest. We certainly will be using Sapphire in similar complex nature for Data Discovery, in our future client projects.

Excellent product & Value for money!

Jul 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Default version is incorporated with simple and nice features. Ease of use and adaptability for quick customisation makes this product more wonderful.

Cons: Mobile app crashes or not working. Patch management module is a resource hungry one. Dashboards can be made more attractive

Product features are value for money , features and Reporting areas are fit for all the sectors

Aug 30, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: ITAM features are really nice , it includes the asset life stages from all the tangents .

Reporting of patch management component is amazing

Cons: Stability of the default features to be practiced .

Few basic features of ITSM reporting should be added

Good product. We can do more customization with ITIL framework

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Sapphire IMS can use for all kind of organisations ,Service desk have plenty of features and flexible to use. Dashboard looks fine which helps to bring the overall infratstructure status in a ingle page.

Cons: Some times its difficult to use by mobile app so suggest to look and fix it.

Excellent Product and Support

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are using the Sapphire Ticketing solution for our organization in various verticals like Infrastructure, Requirement Analysis, Application Support and Reporting Requirement etc. Each Project having unique requirements with respect to the nature of vertical and we are able to customize them easily. All issues we are able to track and follow the time schedule defined by the respective vertical requirements. We are able to streamline some process based on the information taken from the reports. We have been using it for past 4 years and the support has been excellent. The support has provided solutions to all our application issues promptly in reasonable time. Thanks Sapphire Team.

Vendor Response

by Tecknodreams Software Consulting on February 15, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Customizable Product

Nov 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Automation, Asset Management, CR,IR & SR escalations are good. The features are more user friendly. Support and all the people are very helpful.

Cons: Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced. Mobile App should be reworked and made User-friendly, current app is seams to be incomplete.

Support and performance could be improved

Jul 19, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Feature availability and wide range of functionality for usage. Different modules for the entire IT Infrastructure

Cons: Support process, time taken for resolving issues, recurring issues and poor quality of documented knowledge

Good Product with workflow management and Easy to use

Feb 24, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: We are using the Sapphire Ticketing solution for the past 4 years in our organization in various verticals like Infrastructure, Requirement Analysis, Application Support and Reporting Requirement etc. each project having unique requirements with respect to the nature of vertical and the tool provides flexibility to customize the work flow to cater the needs of an organization.

All issues we are able to track and follow the time schedule defined by the respective vertical requirements. We are able to streamline some process based on the information taken from the reports.

Over all product is good and easy to use, however need some improvements in Mobile App as well monitoring in software with huge load.

Sapphire IMS

Feb 12, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Tool is very good. It's helping us in a great way to maintain our IT inventory and support users thru ticketing system.

Improvements required in license compliance reporting and AD user password setting.

Vendor Response

by Tecknodreams Software Consulting on February 15, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Good Product, easy to use and support is good.

Jan 28, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Need to improve upon software license compliance part and there is a lot of scope for improvements in all modules.

Vendor Response

by Tecknodreams Software Consulting on January 28, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Most flexible tool to be customized according to customer's needs. Great after sale service.

Feb 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Implementation was not easy as our internal system was very complicated and we handle a lot of different workflows. However the tool and the support were both up to the challenge.

Vendor Response

by Tecknodreams Software Consulting on February 15, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Excellent IT service Management Tool

Apr 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are using SapphireIMS for more than 8 years and able to optimize resource utilization without service impact and Reduce IT costs by aligning procurement with business demand.



SapphireIMS is the only tool used for service desk, Monitoring, Asset Management, License Management and many more.... for the entire organization and helping us to ensure efficient service delivery.

Flexible software for Process implementation

Jan 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Flexible software for Process implementation and ease in manageability of all developed functions and more chipper than other market solution and friendly licensing.

Vendor Response

by Tecknodreams Software Consulting on January 28, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Excellent workflow management software

Feb 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: The tool provides flexibility to customize the work flow to cater the needs of an organization. The product is well supported and is reliable to be trusted upon.

Vendor Response

by Tecknodreams Software Consulting on February 15, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Ticketing tool along with asset and inventory management made easy with Sapphireims.

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Excellent Software for ticketing and tracking. Asset management and Inventory maintenance is good.

Vendor Response

by Tecknodreams Software Consulting on January 27, 2016

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Good & Flexible Product

Apr 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Flexibility in customizing the reports ,User friendly UI , Asset management along with patch management & license compliance features are some of the highlights of the product.

Easily approachable support team & so far meets our requirements which we intended.

Ticketing Tool which suits reqirement

Mar 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: Initially we found it difficult to monitor day to day activities without a valid reference incident.Now after Procuring Sapphire our work become more organised and also it helps us for better analysis.

A good and flexible product

Feb 12, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use the Sapphire tool for monitoring performance of our servers, managing the software installed on laptops, change / incident management. I have found this tool to be quite good in performing these tasks.

Quality product

May 09, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have bee using this for our IT as well as non IT asset management. IT helpdesk module is also very useful for managing our IT and infrastructure support activities.

Good Product and Easy to use

Feb 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: The product is good and easy to use, however need some improvements in Mobile App as well monitoring in software asset management and IT asset management.

Great !!

Feb 12, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros

A) Customization

B) Ease of Handling

Having Good experience with the product and will recommend to others for sure.

Highly configurable workflow system

Feb 23, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Its a highly configurable workflow system and easy to use.

You can configure your own workflow and define rule based alerts.