# SapphireIMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SapphireIMS Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/148203/SapphireIMS --- # SapphireIMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SapphireIMS ## What is SapphireIMS? SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS ITSM automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfilment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications. SapphireIMS ITSM removes operational bottlenecks and seamlessly connects fragmented processes, delivering a unified experience that empowers employees, delights customers, and drives tangible business outcomes. With hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses. ## What is SapphireIMS used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Overall rating Based on 65 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SapphireIMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sapphireims.com&name=SapphireIMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SapphireIMS 4.4 (65) VS. [4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (65) Ease Of Use 4.9 (477) Value For Money 4.3 (50) Value For Money 4.6 (466) Customer Service 4.2 (65) Customer Service 4.9 (471) ## SapphireIMS alternatives [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148203/SapphireIMS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking 4.5 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Support Ticket Management 4.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Notifications 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Inventory Management 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Incident Management 4.8 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Reporting/Analytics 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SapphireIMS 52 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Configuration Management Database Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Provide online support for your customers through live chat or help desk functionality Creation and customization of dashboards Import and export data to and from software applications Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Manage the maintenance of building facilities Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Track parts inventory levels and manage re-stocking Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track the duration and expiration of warranty as well as any obligations under that warranty Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.3 (51) 4.3 Based on 51 reviews ## Pricing Value for money 4.3 (50) Free Trial Basic $15.00 Per User,Per Month Value for money 4.3 (50) 4.3 Based on 50 reviews ## Integrations [ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (65) 4.2 Based on 65 reviews ## User reviews Overall rating 4.4 Based on 65 reviews Filter by rating 5(30) 4(30) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent KS Krunal S. Asst. Manager Financial Services ### "Stability with reliability.. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 24, 2025 Using it from 2017 and closing all my Audit points in terms of ITSM as well as ITAM. Support is regularly available. Happy with product. Pros Easiness in using and stability of product. Able.yo co figure easily as well as make changes in flow as and when required. Cons Nothing as such. Had few issues but support team was thetre to support. So nothing to complain as major point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Ajit N. Head TAC Telecommunications ### "Improved Uptime with Help Desk Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2025 Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs. Pros The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards. Cons Nothing in particular. The solution has addressed all needs effectively and continues to perform well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Abdul K. VP-IT Financial Services ### "A Comprehensive IT Solution That Streamlined Our Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 22, 2025 At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs. Pros The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution. Cons Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ankit C. AVP - Lead IT Infra Financial Services ### "Efficient, Customizable, and Reliable ITSM + ITAM Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 28, 2025 Our experience with SapphireIMS has been positive. It's helped streamline our IT operations, improve ticket resolution time, and offered better visibility into our asset lifecycle. The implementation and support teams have been proactive and great to work with. Pros The most impressive part of SapphireIMS has been its flexibility across both ITSM and ITAM modules. The platform is highly configurable and aligns well with our internal workflows. Cons There’s a slight learning curve initially, but the support team has been very responsive and helpful in guiding us through. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing SapphireIMS Due to support and limitation on features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Paresh V. Group Lead End User Support Mechanical or Industrial Engineering ### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs. Pros SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease. Cons Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nagendra S. Lead IT Oil & Energy ### "Indian ITSM Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 2, 2024 Pros ITSM Portfolio with customization according to business need. Cons Dashboards customization flexibility by users are not available in simplified Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OP Om P. Senior Technical Manager Insurance ### "Good product with easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2023 Pros This is good product for assets management , help desk and many more features. Cons nothing every things are good in this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS kalpesh s. INFORMATION TECHNOLOGY Banking ### "SAPPHIRE IMS RELATED" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 28, 2023 VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM Pros WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE... Cons AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Arvind K. Manager IT Financial Services ### "Sapphire ITAM and ITSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 Pros We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service. Cons Nil Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Manjeet S. INFRA Health, Wellness and Fitness ### "Dashboard & User Interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 28, 2023 Pros Easy to use for user end. Just a step away to drop a mail & that mails converts int as ticket. But this should be auto basis & not like that user has be a part of sapphire. Cons User interface is not friendly. It seems like old fashion dashboard. It should be more attractive & animation things we can implement. Not really happy with User interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148203/SapphireIMS/reviews/) Popular comparisons [Iru vs SapphireIMS](https://www.capterra.com/compare/148203-181954/SapphireIMS-vs-Iru) [ACMP Suite vs SapphireIMS](https://www.capterra.com/compare/148203-175522/SapphireIMS-vs-ACMP-Inventory)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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