# Page 2 | SapphireIMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SapphireIMS the right ITSM solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148203/SapphireIMS/reviews --- SapphireIMS 4.4 (65) [View alternatives](https://www.capterra.com/p/148203/SapphireIMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SapphireIMS ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nagendra S. Lead IT Oil & Energy Used the software for: 2+ years ### "Indian ITSM Product" January 2, 2024 4.0 Pros ITSM Portfolio with customization according to business need. Cons Dashboards customization flexibility by users are not available in simplified Review Source RM Rahish M. IT Administartor Biotechnology Used the software for: 6-12 months ### "Overall Good Some additional Features is required " December 27, 2023 3.0 Good, but need to improve Some additional features as compared to sodesk, manage engine application Pros Freandly customization feature in application where we can customize the application Cons Implementation Support was not good every team asking for scope of project Reason for choosing SapphireIMS We have taken multiple application trail Review Source VK Vikas K. IT -Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Sapphire - Inventory Needs " November 9, 2021 4.0 Pros 1) Easy to manage Asset Inventory. 2) Easily can get cost of purchase Assets of last week/month/Year. 3) We can install software through Sapphire Agent in Laptops. (Windows) 4) Able to see the installed software list in laptops (Windows). 5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system). Cons In Ubuntu and Mac it shows all installed packages which include installed software also. In this when we want to check the installed software that time we see packages also. Review Source JD Joseph D. Sr.Executive Pharmaceuticals Used the software for: 2+ years ### "Good Product" November 28, 2023 4.0 Pros Asset Inventory management and history of the Asset. Cons Customization and admin tools could be better Review Source JT Jinesh T. Project Manager Information Technology and Services Used the software for: 2+ years ### "I strongly recommend SapphireIMS as ServiceDesk tool" January 12, 2020 5.0 Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously. Pros This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business. Cons Initial configuration is little bit complicated. But this part will be taken care by their technical team. Review Source Response from Tecknodreams Software Consulting January 16, 2020 Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths. PS Prasad S. Project Manager Financial Services Used the software for: 2+ years ### "Good Support" December 13, 2023 4.0 Pros New implementation and support for ServiceDesk Review Source VR Vikas R. Manager Banking Used the software for: 2+ years ### "Very nice product" December 21, 2023 4.0 Pros very nice product to handle end points inventory and tracking. Cons very nice product to handle end points inventory and tracking. Review Source SK Shah K. EDP Executive Education Management Used the software for: 2+ years ### "SapphireIMS rating." October 26, 2023 5.0 Over all it is good by which we can easily resolve our problems. Pros I like it much. But we also need some improvement required in this tool. Need to increase "Categories". Cons I like it much. But we also need some improvement required in this tool. Need to increase "Categories". Review Source MM Mangesh M. AGM-IT Infra Mining & Metals Used the software for: 2+ years ### "Support & Services" February 4, 2020 2.0 We are using it for ITSM & ITAM tool for JSW. Pros Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement. Cons Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot. Review Source PS Pradeep S. Sr.Vice President - IT Hospital & Health Care Used the software for: 2+ years ### "This software has all the required features. " September 4, 2017 5.0 Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control. Pros This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software. Cons With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support. Review Source MS Manjeet S. INFRA Health, Wellness and Fitness Used the software for: 1-2 years ### "Dashboard & User Interface" December 28, 2023 4.0 Pros Easy to use for user end. Just a step away to drop a mail & that mails converts int as ticket. But this should be auto basis & not like that user has be a part of sapphire. Cons User interface is not friendly. It seems like old fashion dashboard. It should be more attractive & animation things we can implement. Not really happy with User interface Review Source PV Pramod V. Tools Consultant Used the software for: 2+ years ### "A complete IT management product !" September 20, 2017 4.0 Pros The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features Cons Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements Review Source YT Yogesh T. Assistant System Administrator Information Technology and Services Used the software for: 2+ years ### "Best Tool For Asset Management and Service Desk" March 8, 2023 4.0 Pros This software is very helpful for Asset Management. we can find all asset details on single click. Cons User friendly dashboard of service desk. ticketing part is very good notification received properly.From last 6-7 years we are using this software for asset management & service desk. Review Source DB Deepesh B. AGM E-Learning Used the software for: 2+ years ### "Aakash View on SapphireIMS" August 27, 2021 5.0 overall value for money and value addition to work Pros User Friendly, measurable, maintainable extensible Cons reporting needs improvement and smart automation is also lacking Review Source AK Aasif K. Senior Manager - Services Used the software for: 2+ years ### "Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement" November 9, 2017 5.0 Pros Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing. Cons The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement. Review Source SD Santosh D. Associate Vice President Computer Software Used the software for: 2+ years ### "We are using this product for last 2 years. We could able to save 80% human efforts & of course cost" September 7, 2017 5.0 We could able to save resource at great extent. This software helped us to automate escalation alerts. This improved accuracy in sending alerts to customer & customer complain reduced to complete zero. Pros Alert management & customization as per your expectation is unique about this product. We liked the support which is more prompt & effective. We would like to see active-active server methodology in sapphire which will help customer. Review Source Response from Tecknodreams Software Consulting September 7, 2017 Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths. DS Dilip S. Deputy Manager Consumer Services Used the software for: 2+ years ### "User Friendly Tool" August 28, 2021 5.0 Pros User friendly tool easy to customize Configuration is easy to manage Loading time is very short Cons Support need to improve and Chat bot need in place Review Source SK Senthil K. Tech Lead Logistics and Supply Chain Used the software for: 2+ years ### "Excellent Product" December 13, 2017 5.0 Asset Management, Ticketing system, Change/Incident Management, Alerting system especially SMS, etc., Pros We are using this product nearly 8 years, there are lot of enhancement/upgrade took place within this product result into better performance & meet all our requirements. Excellent features like., ticketing, server monitoring, asset management, etc., Cons Development team would take more priority to test and deploy the enhancements / fix requested by customer. Review Source DJ Deepak J. asset manger Information Technology and Services Used the software for: 2+ years ### "Sapphire application is good for Asset Management" November 28, 2017 4.0 Mail notification alerts and we can generate the customized reports We can track all the software and hardware in the organization Pros We can generate the reports of licenses software which are installed in the client system We can track the licenses software's purchase account and installed account Cons Mail notification alerts and we can generate the customized reports. We can track all the software and hardware in the organization Review Source AM Arabinda M. Asst Manager Used the software for: 2+ years ### "Excellent Product & very good reporting tool" November 29, 2017 5.0 Pros Excellent ticketing tool.. Easy to handle. Best part is the report generation be it customized reports or monthly reports. it has wide range of reports available. Dashboard is user friendly. Cons No Cons as such with the tool but customer support should be little better . Patching should be done with thorough testing Review Source RA Rohit A. Product Manager Information Technology and Services Used the software for: 2+ years ### "SapphireIMS has become backbone of our NOC services. " August 28, 2017 4.0 Pros Customization as per customer need. Value for the price paid. User friendly dashboard and wide range of reports are available. Cons Patches are rolled out very often resulting in increase in VM's resource. Support team needs to be more responsive to reduce downtime and better customer experience. Review Source VK Vidyut K. Senior Director Operations Used the software for: 2+ years ### "Excellent Enterprise Grade Software" July 17, 2017 5.0 Pros It's highly flexible nature and adaptability through configuration, gives one a feel of custom designed software. Cons Although there is very little about this software that does not meet one's expectations, it would be good to have mobile app based access for status and dashboard views Review Source HM Harish M. Manager InfoSec & IT Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Customizable Product" November 20, 2018 3.0 Pros Automation, Asset Management, CR,IR & SR escalations are good. The features are more user friendly. Support and all the people are very helpful. Cons Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced. Mobile App should be reworked and made User-friendly, current app is seams to be incomplete. Review Source VM Vinod M. Manager IT Used the software for: 1-2 years ### "Its a good tool to use for incident and change management. " November 13, 2017 5.0 Pros Easy to use. liked automation part and also asset Management. We use this tool mainly for incident Change management and CMDB. The features are more user friendly. Good technical. support and all the people are very helpful Cons Software deployments and also need to include MAC products. Still need proactive approach from the technical support for the issue raised by clients. Review Source SR Sivakumar R. Director - IT Ops Used the software for: 2+ years ### "Awesome support and fantastic product." June 15, 2017 5.0 Pros Intuitive, user Friendly product. Asset management made easy and most importantly the user satisfaction. Cons Add on modules like patch management, need to improve on the software asset management module. Review Source Similar Products Featured