# Page 3 | SapphireIMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SapphireIMS the right ITSM solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148203/SapphireIMS/reviews --- SapphireIMS 4.4 (65) [View alternatives](https://www.capterra.com/p/148203/SapphireIMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SapphireIMS ## Showing most helpful reviews Showing 51-65 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Manoj G. IT infra Head Consumer Electronics Used the software for: 2+ years ### "Overall excellent product" December 21, 2017 5.0 Pros Ticketing & change mgmt. I think all the feature & functionality is very good as compare other products which is available market. I am 100% satisfied with the feature & functionality Review Source AW Abdul W. IT Manager Retail Used the software for: 1-2 years ### "It's been good. had few challenges in beginning but sorted out later. " April 29, 2018 4.0 Helpdesk, Remote Support, Asset Management, Remote Software Deployement Pros Features is what i like most about sapphire. there is a variety of features with customization options. Cons There is nothing much i would suggest to improve but the support SLA's is something to be worked on. i think SLA's time needs to be reviewed for the better customer experience. Review Source SG Shiju G. Sr. Manager Retail Used the software for: 1-2 years ### "Excellent product & Value for money!" July 17, 2017 4.0 Pros Default version is incorporated with simple and nice features. Ease of use and adaptability for quick customisation makes this product more wonderful. Cons Mobile app crashes or not working. Patch management module is a resource hungry one. Dashboards can be made more attractive Review Source SG Sharad G. Program Manager - Tools Implementation Information Technology and Services Used the software for: 1-2 years ### "Product features are value for money , features and Reporting areas are fit for all the sectors" August 30, 2017 4.0 Pros ITAM features are really nice , it includes the asset life stages from all the tangents . Reporting of patch management component is amazing Cons Stability of the default features to be practiced . Few basic features of ITSM reporting should be added Review Source VK Venkatesh K. Delivery Head - Infrastructure Management Services Used the software for: 6-12 months ### "Good product. We can do more customization with ITIL framework" September 15, 2017 5.0 Pros Sapphire IMS can use for all kind of organisations ,Service desk have plenty of features and flexible to use. Dashboard looks fine which helps to bring the overall infratstructure status in a ingle page. Cons Some times its difficult to use by mobile app so suggest to look and fix it. Review Source KK Krishna K. Deputy General Manager Used the software for: ### "Excellent Product and Support" February 9, 2016 5.0 We are using the Sapphire Ticketing solution for our organization in various verticals like Infrastructure, Requirement Analysis, Application Support and Reporting Requirement etc. Each Project having unique requirements with respect to the nature of vertical and we are able to customize them easily. All issues we are able to track and follow the time schedule defined by the respective vertical requirements. We are able to streamline some process based on the information taken from the reports. We have been using it for past 4 years and the support has been excellent. The support has provided solutions to all our application issues promptly in reasonable time. Thanks Sapphire Team. Review Source Response from Tecknodreams Software Consulting February 15, 2016 Thanks a lot for being our valuable customer and sharing your review comments. We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths. RR R R. Sr. Manager Systems Used the software for: ### "Sapphire IMS" February 12, 2016 4.0 Tool is very good. It's helping us in a great way to maintain our IT inventory and support users thru ticketing system. Improvements required in license compliance reporting and AD user password setting. Review Source Response from Tecknodreams Software Consulting February 15, 2016 Thanks a lot for being our valuable customer and sharing your review comments. We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths. KJ Kaspar J. Asst. General Manager - IT Used the software for: ### "Good Product, easy to use and support is good." January 28, 2016 4.0 Need to improve upon software license compliance part and there is a lot of scope for improvements in all modules. Review Source Response from Tecknodreams Software Consulting January 29, 2016 Thanks a lot for being our valuable customer and sharing your review comments. We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths. PKP Pragati Kumar P. Head - IT Used the software for: ### "Excellent IT service Management Tool" April 26, 2016 5.0 We are using SapphireIMS for more than 8 years and able to optimize resource utilization without service impact and Reduce IT costs by aligning procurement with business demand. SapphireIMS is the only tool used for service desk, Monitoring, Asset Management, License Management and many more.... for the entire organization and helping us to ensure efficient service delivery. Review Source DM Deepak M. MANAGER - IT Used the software for: ### "Excellent workflow management software" February 15, 2016 4.0 The tool provides flexibility to customize the work flow to cater the needs of an organization. The product is well supported and is reliable to be trusted upon. Review Source Response from Tecknodreams Software Consulting February 15, 2016 Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths. RM Rajesh M. Sr.Manager- IT & Operations Used the software for: ### "Good & Flexible Product" April 6, 2016 5.0 Flexibility in customizing the reports ,User friendly UI , Asset management along with patch management & license compliance features are some of the highlights of the product. Easily approachable support team & so far meets our requirements which we intended. Review Source HR Hari R. Vice President Used the software for: ### "A good and flexible product" February 13, 2016 4.0 We use the Sapphire tool for monitoring performance of our servers, managing the software installed on laptops, change / incident management. I have found this tool to be quite good in performing these tasks. Review Source MAT Mubashir Ali T. Director IT Used the software for: ### "Quality product" May 9, 2016 5.0 We have bee using this for our IT as well as non IT asset management. IT helpdesk module is also very useful for managing our IT and infrastructure support activities. Review Source KK Kiran K. Used the software for: ### "Good Product and Easy to use" February 15, 2016 4.0 The product is good and easy to use, however need some improvements in Mobile App as well monitoring in software asset management and IT asset management. Review Source SS Sunil S. AVP - Tech Used the software for: ### "Highly configurable workflow system" February 23, 2016 4.0 Its a highly configurable workflow system and easy to use. You can configure your own workflow and define rule based alerts. Review Source Similar Products Featured