# Frame.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Frame.io the right Video Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148214/Frame-io/reviews --- Frame.io 4.6 (80) [View alternatives](https://www.capterra.com/p/148214/Frame-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Frame.io Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Bryan M Product DirectorComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “We like the direct integration with Premiere Pro.“ June 16, 2024 EO Elie O VP MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “They try and upsell everyone by suspended your account if you get close to the storage limits. “ May 10, 2024 AL Adri L Video ProducerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I LOVE that my colleagues can leave comments through the frame.io link and I can then see their comments directly on my Premiere timeline.“ January 11, 2023 DT Danika T Event ProducerEvents Services, Self-employedUsed the software for: Less than 6 months. “I have always had a love/hate relationship with video editting projects but the software takes away some of the clunkiness of sending files, version control, etc“ August 5, 2021 Zachary W Enterprise Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “So easy to present and stay organized.“ March 9, 2025 RB Rajesh B storyboard artistAnimation, 2 - 10 employeesUsed the software for: Less than 6 months. “At least in the free version, it's a pain to manage version and I didn't find a way to bulk delete older files inside various projects. “ September 24, 2021 Chris D Licensing CoordinatorConsumer Goods, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The timecoding of notes and switching between iterations are essential to the process and are very easily done in the software.“ September 24, 2022 AG Andrew G OwnerMedia Production, Self-employedUsed the software for: More than 2 years. “I wish I was able to integrate my archiving solution easier. But really that's my failing as there is a full featured API available.“ May 26, 2020 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zachary W. Enterprise Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Elevate your creative workflow" March 9, 2025 5.0 I think my perspective of using Frame is a bit unique as I don't directly use it for creating, however, I do use it for sharing and presenting creative concepts to my clients and it's a fantastic tool for that. So easy to present and stay organized. Pros Easy to deliver concepts, so easy to leave feedback and comments, and very easy to organize. Cons Their support and CS isn't prompt and very helpful, have to troubleshoot a lot yourself. Review Source VR Verified Reviewer Editor Media Production Used the software for: 1-2 years ### "Game Changer for Video Editors" March 21, 2022 5.0 Pros Frame.io is an incredible resource for video production teams. Team members can upload videos to the Frame.io website, and whoever needs to review the video is able to leave comments at specific times throughout the video. No more manual lists of timecodes and notes, or guessing which part of the video a reviewer may be giving a note on. Videos can also be uploaded to Frame.io to be shared as presentations for clients, or viewers outside of a given team, and the page they view is customizable. You can choose background color, text color for the title of the video, and even the thumbnail you'd like to appear on the screen when the reviewer opens the video's link. The ability to "stack" or "layer" updated versions of the same video is useful and unique to Frame.io as well. You'll always be able to view the genesis of a given video, from its first version to its final version (as long as you don't delete past versions). Frame.io has massively increased our team's efficiency, and streamlined communication regarding all of our video deliverables. Cons The only area that still needs improvement is with the desktop app version of Frame.io. The app only allows for uploads and downloads of files - you cannot leave timecoded comments, play videos for review, or layer video versions on top of one another. I always prefer to use the desktop version of any application I use, but the Frame.io desktop app is lacking in its current form. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) The ability to create timecoded comments on videos is unique to Frame.io, and a major reason our team made the switch from Dropbox to Frame.io. Dropbox's video playback quality is also vastly inferior to Frame.io's. Review Source VE Video E. Video editor Media Production Used the software for: Less than 6 months ### "Severely underdeveloped " August 12, 2024 1.0 Horrible app. Stay away, do not upload anything on it which needs to be downloaded by someone else. Pros Absolutely nothing. I rarely write reviews but I had to for this one because this is appalling. Cons Very frustrating. I have been sent 76 files consisting of videos and pictures to download as I am an editor. Not only can you not choose the destination of where you want them to download, you have to download them one by one. I have to find the folder i want to put the files in 76 times now...in 2024, how could you make such an underdeveloped app. Nothing else i can do but accept it though. Horrible app. Review Source CF Christopher F. Video Producer Media Production Used the software for: 1-2 years ### "Finally a video project manager that makes sense" April 2, 2020 5.0 Overall it's been great. I'm hoping they can fix the current bug. Pros I love that my team members and clients can give frame specific feedback on video reviews. This ability has been great because I can more easily "force" clients to only give specific, actionable feedback by funneling them to Frame.io as our only place for revision communication. This has greatly reduced the vague emails and phone calls. Client: "uhhh, it kinda feels a little slow in the middle". Now I can reply, "Ok, can you point out specifically when and where it feels slow?" This has also made me become a better producer/director because that same limitation applies to me. It forces me to only give specific and actionable feedback to my team members, which makes the editing process more efficient and forces me to be more decisive in my feedback given. Cons Currently there is a bug for the past few months where when I send a link to a client Frame.io asks them to create an account after they click the link. It didn't used to do this, it simply required them to put in their email address once and then go straight to reviewing. This has caused several headaches on recent projects. Alternatives considered [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Reason for choosing Frame.io At the time Vimeo had just introduced their own review platform, but it wasn't really developed enough to do everything that my team needed. If Vimeo's review tools continue to improve and my need for Frame.io decreases I would consider switching to Vimeo since I'm already paying for a pro account to host all of my company's videos. Switched from [Wipster](https://www.capterra.com/p/143481/Wipster/) Because a few years ago Wipster raised their prices overnight (which was a HUGE price jump). I felt personally blindsided and mislead by them, so I immediately went searching for an alternative. The great irony is that I liked Frame.io so much that I ended up choosing a monthly plan that was even more expensive than Wipster's new prices. Review Source matt A. Video Producer Media Production Used the software for: 1-2 years ### "A necessary tool for professional video creators" October 31, 2019 5.0 I loved using Frame.io, but after some clients had trouble using it, I moved over to Vimeo Pro. Since then, my clients have had no issue leaving comments. The cost is better, but only slightly. Pros The concept of this is a no-brainer need for any video producer. Your client leaves comments at time-stamped sections and you are then notified of every note made. You can then reply to the comment or just check it off. You can "hide" the checked comments which is very helpful if you're going through a long list of notes and need to sift through what has been addressed and what hasn't . Cons I wasn't able to determine why, but I had about a dozen clients who had a hard time leaving comments. It may have been something to do with the need to log in first, which some clients didn't want to create yet another log-in. Aside from this issue, the cost is a bit high. When you add up all the other subscription software you need from CRMs, Invoicing, Cloud storage, Adobe and about a hundred other things, Frame.io's cost can be difficult to accept, especially after having some clients not even use the system. Alternatives considered [ReviewStudio](https://www.capterra.com/p/146845/ReviewStudio/)[Wistia](https://www.capterra.com/p/82313/Wistia/)[Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Reason for choosing Frame.io Frame.io was recommended by another video producer and it was less costly than some options while seeming better made than others as well. Review Source DS Davide S. Creator Photography Used the software for: 6-12 months ### "Especially useful to better understand customer changes" June 17, 2023 5.0 Pros Very useful to get quick and accurate feedback on the video without having to use services not created for this, thanks to the possibility of commenting and uploading different versions always at the same link makes it very easy to share with people even those not in the trade Cons I find the option to download the video poorly signposted and often have to remember to click the Switched from [YouTube](https://www.capterra.com/p/237905/YouTube/) Too unsuitable especially as an interface and as a wait for conversion, and there was no possibility to create versions Review Source Bryan M. Product Director Computer Software Used the software for: 1-2 years ### "Easy Reviews on Video Projects" June 16, 2024 5.0 It is simple and easy for our team to use to make comments on video projects. Pros Our main use of Frame.io is for reviewing and commenting on rough edits of marketing and youtube videos. It is simple to comment on or annotate with drawing for a specific timestamp so our video editor can understand where changes are needed. We like the direct integration with Premiere Pro. Cons It seems the product is going in the direction of offering more complete video project management. While I see these could be useful for video production teams, we don't really need the extra project management features as we manage all projects in a separate project management software which includes much more than video-related tasks. Review Source Travis G. Senior Instructional Multimedia Designer Higher Education Used the software for: 2+ years ### "Saves time! Proper collaboration!" February 15, 2019 4.0 Overall experience has been great! I ran out of room in the pros section, but there's so much to like about this site! Exporting comments to your editing program, uploading directly from your editing program, versioning, status, multiple file types handled, great price points, flexibility with team members and collaborators, the list could go on. Definitely a must have for video collaboration! Pros I love how easy Frame.io makes collaboration! Before I was using it, I was putting a video online, and then getting emails back with unclear timecode stamps, vague requests, and just general confusion with a lot of edits I was trying to make. Or having to schedule time to have an in-person client meeting to go over fairly minor changes. Online collaboration with frame.io cuts down on a lot of the confusion and time needed for meetings. Clients, with very little training, can leave comments right on specific times on the video, and then if still unclear, we can have a conversation right in the comment thread. Being able to draw right on the frame as well and leave that as a comment is a great help in many situations too. Being able to upload multiple file types in the project is super handy for getting files to clients or other assets from them. Folders within the projects help cut down on clutter as well. Frame.io can make it very clear as to what needs attention and what's client approved with their status tags, and sending out to external collaborators who just need to see one or two videos, but not the whole project, is a snap as well. I can even generate a presentation link to send out for captioning as well to keep things simple. When all is said and done, it's nice to be able to house a master version on the project, as well as have frame.io produce various compressed versions for the client to download directly. Cons Some more features would be great, maybe being able to mark some sub-comments as complete if a client starts loading requests into the thread instead of a new comment. Locking down a file would be great as well, so an editor would know comments can't be added anymore, or a file can't be downloaded. But other than some requests, I have no real major complaints. Review Source Angus A. Director Media Production Used the software for: 2+ years ### "Great platform for reviewing video" January 28, 2022 5.0 Great overall platform for receiving client feedback on projects and also for archiving past projects. Pros Great for getting client feedback. The commenting system is great for getting precise feedback on certain parts of the video. The integration with Adobe Premiere is also very good and streamlines the post production workflow. Cons Would be great if it didn't cost so much to add additional seats/users Reason for choosing Frame.io Cheaper, faster UI Review Source Ben A. Business Owner Marketing and Advertising Used the software for: 2+ years ### "Consider other options before settling with Frame" February 12, 2019 3.0 I've used frame for about 3 years now as a project manager, creative director, and video editor. Pros I like that my team can import comments from frame into premiere. I also like that my clients can leave comments themselves if they know how to do it. Cons I don't like that it's super buggy, difficult to know what you're sharing, and often times customers are confused on how to use it or leave their comments. What was suppose to save me time from tracking emails of feedback and contacting a bunch of people to confirm their feedback has moved to me calling the customer and leaving feedback with them. This can also be achieved with vimeo, and now dropbox and google drive is allowing comments with video marketing—but you cannot import the comments into premiere. Review Source MT Mimi T. Creative Campaign Manager Media Production Used the software for: 2+ years ### "The coolest video collaboration tool every creatives team loves" September 9, 2022 5.0 Our team loves this tool and I'm glad we get to introduce it to the company. Pros Everything every creatives person need for video collaboration that comes with an amazing design and interface by the frame.io design team Cons Nothing that we like least but there is always like-to-haves that creative would love as we move with the industry demand. For example, it would be great to have a special account access and/or view for reviewers where reviewers will have their own dashboard of videos to review every week in team/companies that deal with loads of video review. Reason for choosing Frame.io Amazing design, easy to use and every essential tool creatives need for video collaboration. Review Source JP Johnna P. Senior Analyst Legal Services Used the software for: 6-12 months ### "Frame.io Review" March 3, 2022 5.0 Overall, i have had a positive experience with Frame.io and would recommend to others. Pros Frame.io makes it really easy to get approval / feedback from clients or team members on videos. The main benefit is that you don't have to download the video and put it in another platform for people to review (i.e. slack, teams, email, etc.) , they can pop into Frame.io and leave feedback in the platform itself. Cons I really don't have many negative feedback for Frame.io, my only con is the pricing - i think pricing could be more agency-friendly, or if they had an offering that maybe didn't have all of the features but was more cost-friendly. Review Source VR Verified Reviewer Creative Director Media Production Used the software for: 6-12 months ### "Exactly what I need" November 14, 2018 5.0 It is a great software that I have used as a freelancer and at companies. It is easy to use and exactly what I need for simple review for videos. Pros The software is fairly easy to use. I use it to keep track of videos being made by myself and my team, and then me and my boss give feedback. It is quick, efficient, and effective. Cons There are a few features I had to dig around to figure out. Once I did they were great but, weren't initially super straightforward. Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 1-2 years ### "Charged me $600+ for an account I wanted to cancel " December 6, 2019 1.0 As a director and editor I’ve brought a lot of clients to frame IO. I think frame io customer service needs to be improved tremendously and the ease. There are a lot of bugs that ended up costing me hundreds of dollars. Pros It’s easy to sign up! And free trial is good Cons It’s really hard to cancel. I ended up losing a lot of money on this service and customer service wouldn’t refund Reason for choosing Frame.io I really liked them a lot but not worth the money and I no longer feel loyal to them after my experience with their customer service Review Source VR Verified Reviewer Motion Graphics Designer Animation Used the software for: Less than 6 months ### "frame.io" October 23, 2018 5.0 Using frame.io has been great for sharing content for approvals. The ability to give a client one link, and being able to control the look and functionality of said link is essential. I wish they had a more intuitive UI or a tutorial video for some functionality early on. Pros One easy source to share and version animations and videos. Quickly send links to individual files, multiple files, in either a review format, or presentation. Encodes multiple codecs for previews. Cons A bit expensive, but ultimately worth it. There is a little bit of a learning curve as to how to arrange the order of your videos. Review Source IC Ivana C. Video Editor Media Production Used the software for: 2+ years ### "Frame.io for video production" June 23, 2019 5.0 Pros I like the ability to send links for review and get immediate feedback that I can preview in premiere. Cons It not easy sometimes to share review links with people outside the team. Review Source CD CLIFF D. CEO Entertainment Used the software for: 6-12 months ### "Not a good product" October 15, 2020 1.0 Awful Pros It is supposed to be a good approval and review asset. Unfortualy it is very buggy and they want my team to be unpaid beta testers. Cons Not functional a waste of time and money. Reason for choosing Frame.io Never again Switched from [Box](https://www.capterra.com/p/148766/Box/) Client request, we are done with this Review Source RM Robin M. Filmmaker Entertainment Used the software for: Less than 6 months ### "The best platform for video production collaboration" July 8, 2020 5.0 I have found Frame.io a great way to quickly get feedback and approvals from clients. Frame.io creates a nice bridge between my team and clients to efficiently get video content completely. Definitely would recommend to anyone providing video production services. Pros Frame.io is a great software platform to share and review video content. As a video producer, Frame.io allows me to share video content and receive feedback, changes, etc. from clients in a clear and concise manner. Frame.io makes it easy to collaborate and quickly get video content produced and delivered. Cons Not a huge con, but there is a bit of a learning curve to get clients up to speed on using Frame.io. It is very intuitive and easy to use, but once clients see the benefits of using Frame.io over simple email, they jump on board. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 6-12 months ### "Great tool to cooperate with a team on filming projects" July 21, 2022 5.0 Pros Frame.io makes it easy to work on video projects in a bigger team, i.e. with internal stakeholders and freelancers/filming agencies. The function to add comments to a specific second of the film is very useful and it and removes the need to exchange emails with comments. It speeds up collaboration and approval process. Cons It could have the option to add a graphic element (image) to the comment. Review Source MG Mike G. Editor Media Production Used the software for: Less than 6 months ### "Use Frame.IO for client review postings when client needs to make comments at specific timecodes" June 27, 2017 5.0 The Adobe Premiere integration is the main selling point to me for this client review platform Pros Been using Frame IO for some projects that are more in depth. These are projects where the client is working remotely exclusively and needs to make notes on specific frames for revisions. The integration into Premiere has been fantastic to make notes into markers right into the sequence. Cons I am not a huge fan that the client needs to make an account to take advantage of all of the interesting review features. I would love it if it was possible to let clients just type their name in before they start making comments, and can just send a single link to all people. Anything to make the review process less of a hassle (no need to make an account or remember a password) would make this easier for clients to use. That said, once a client has an account set up it is really easy for them to use, just getting over that initial hump of the first review posting can be a challenge. Review Source RB Rajesh B. storyboard artist Animation Used the software for: Less than 6 months ### "Great free alternative to others" September 24, 2021 5.0 Can't complain about free. For the most basic note-giving, it's perfect. And free. Pros I like that I can upload videos and leave frame specific notes. Cons At least in the free version, it's a pain to manage version and I didn't find a way to bulk delete older files inside various projects. Would have loved a way to mark on top of frames. Review Source MO Michal O. Photography Used the software for: 1-2 years ### "Fantastic video workflow collaboration tool" January 5, 2017 5.0 Frame.io is a superb collaboration tool. With the recent release of their Adobe Premiere (and FCPX) in-app plug-ins, it's an absolute blast to use. It allows you to share your work instantly with collaborators and allows them input, which lands seamlessly on your timeline as comments. As a film-maker, I use this tool on almost all projects and everyone I work with is always impressed with its ease of use and features. Highly recommended. Pros Fast, cloud-based and feature-rich Cons entry level pricing competitive, but a bit high for very small video-makers. Review Source Response from Adobe January 5, 2017 Glad you're enjoying it Mike. We've much more to come. Stay tuned! PR Phil R. Photographer Photography Used the software for: 6-12 months ### "A groundbreaking collaboration solution" October 30, 2023 5.0 Pros Frame.io is a groundbreaking solution to collaborate on video content creation. Cons The storage can be limiting but not a dealbreaker. Review Source VR Verified Reviewer Web Developer Media Production Used the software for: 1-2 years ### "Video review framed" April 14, 2019 4.0 Pros 1) Making videos could not be easier 2) On point feedback of the video Cons 1)Storage space and frame rates can be better matched . Review Source CK Caitlin K. Owner Used the software for: 6-12 months ### "Great time-saving app for you & your team" April 5, 2018 5.0 Pros Frame.io is a fantastic way for teams to collaborate on video edits. Everyone can watch the film on their own time and collaborate/leave comments and edits all in one place to then approve and push live. This saves teams a lot of time and energy! Cons It's pretty pricey for small filmmakers and video teams, and hard to justify the value for the price point. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.