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Pros
It looks amazing, works every time, has generous pricing and storage, and makes it super easy for clients (even though who have no experience with video) to leave detailed feedback.
I love the ease of use, how streamlined it is and how it helps organize the assets. I love reviewing/getting reviews here as you can timestamp, or draw over the images.
This is the best and fastest video review. It works best on filmmaking since I work in a Media company and has the best storage for videos.
It very good that it integrates directly with Adobe Premiere Pro. It's nice working with Frame.io when collaborating with other filmmakers.
Cons
It’s really hard to cancel. I ended up losing a lot of money on this service and customer service wouldn’t refund.
Now it has a hard stop after which you have to pay more than anyone outside of being a full time pro can afford.
My company doesn't have precious time to waste on boarding people onto new software, so I found using Frame.io to be more trouble than it was worth.
I don't really have many complaints about this software. My only complaint would be that there is currently no android app for Frame.io which is rather frustrating.
Most Recent Video User Review for Frame.io
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Drew B D.
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Showing 25 of 79 reviews
"Brilliant piece of software."
Overall: After 4 months in I can finally review it and say and its been an absolute godsend for the feedback process. One of the main issues we were having was collating feedback from multiple clients at once within very tight deadlines and its done a superb job. I thought I would only use this during Post-Production, but has helped at every stage of the process. Here are some notes from my time using it over the past couple of months in a live environment: 1) Just because you have it and love it, doesn't mean your clients have the technical capability to use it (No IE compatibility for instance). I usually write a covering email on directions to use it and does not natively play at the highest resolution unless selected. 2) The Mobile App is probably my favourite feature, and use this on a daily basis when out and about. I make mostly social videos that need sizing for Instagram and Facebook, and being able to upload and view the same file with comments and view it on my phone full screen has saved SO much time, as before that was done using Dropbox/Google drive. 3) The integration within Premier Pro has drastically changed how we operate as a team, in managing changes from the client and delegating certain tasks. Being able to mark the changes as complete keeps everyone in the loop nicely. 4) Allowing the client to download source file on a completed video is a nice little feature that we use often.
Pros: Mobile App and Premier Pro Integration have drastically changed my workflow and can feel the productivity gains on a daily basis.
Cons: It doesn't automatically play at the highest resolution, and does not give you any metrics as to how long people have watched the video internally but im nit-picking!
"Game Changer for Video Editors"
Pros: Frame.io is an incredible resource for video production teams. Team members can upload videos to the Frame.io website, and whoever needs to review the video is able to leave comments at specific times throughout the video. No more manual lists of timecodes and notes, or guessing which part of the video a reviewer may be giving a note on. Videos can also be uploaded to Frame.io to be shared as presentations for clients, or viewers outside of a given team, and the page they view is customizable. You can choose background color, text color for the title of the video, and even the thumbnail you'd like to appear on the screen when the reviewer opens the video's link. The ability to "stack" or "layer" updated versions of the same video is useful and unique to Frame.io as well. You'll always be able to view the genesis of a given video, from its first version to its final version (as long as you don't delete past versions). Frame.io has massively increased our team's efficiency, and streamlined communication regarding all of our video deliverables.
Cons: The only area that still needs improvement is with the desktop app version of Frame.io. The app only allows for uploads and downloads of files - you cannot leave timecoded comments, play videos for review, or layer video versions on top of one another. I always prefer to use the desktop version of any application I use, but the Frame.io desktop app is lacking in its current form.
"Consider other options before settling with Frame"
Overall: I've used frame for about 3 years now as a project manager, creative director, and video editor.
Pros: I like that my team can import comments from frame into premiere. I also like that my clients can leave comments themselves if they know how to do it.
Cons: I don't like that it's super buggy, difficult to know what you're sharing, and often times customers are confused on how to use it or leave their comments. What was suppose to save me time from tracking emails of feedback and contacting a bunch of people to confirm their feedback has moved to me calling the customer and leaving feedback with them. This can also be achieved with vimeo, and now dropbox and google drive is allowing comments with video marketing—but you cannot import the comments into premiere.
"Finally a video project manager that makes sense"
Overall: Overall it's been great. I'm hoping they can fix the current bug.
Pros: I love that my team members and clients can give frame specific feedback on video reviews. This ability has been great because I can more easily "force" clients to only give specific, actionable feedback by funneling them to Frame.io as our only place for revision communication. This has greatly reduced the vague emails and phone calls. Client: "uhhh, it kinda feels a little slow in the middle". Now I can reply, "Ok, can you point out specifically when and where it feels slow?" This has also made me become a better producer/director because that same limitation applies to me. It forces me to only give specific and actionable feedback to my team members, which makes the editing process more efficient and forces me to be more decisive in my feedback given.
Cons: Currently there is a bug for the past few months where when I send a link to a client Frame.io asks them to create an account after they click the link. It didn't used to do this, it simply required them to put in their email address once and then go straight to reviewing. This has caused several headaches on recent projects.
"A necessary tool for professional video creators"
Overall: I loved using Frame.io, but after some clients had trouble using it, I moved over to Vimeo Pro. Since then, my clients have had no issue leaving comments. The cost is better, but only slightly.
Pros: The concept of this is a no-brainer need for any video producer. Your client leaves comments at time-stamped sections and you are then notified of every note made. You can then reply to the comment or just check it off. You can "hide" the checked comments which is very helpful if you're going through a long list of notes and need to sift through what has been addressed and what hasn't .
Cons: I wasn't able to determine why, but I had about a dozen clients who had a hard time leaving comments. It may have been something to do with the need to log in first, which some clients didn't want to create yet another log-in. Aside from this issue, the cost is a bit high. When you add up all the other subscription software you need from CRMs, Invoicing, Cloud storage, Adobe and about a hundred other things, Frame.io's cost can be difficult to accept, especially after having some clients not even use the system.
"Severely underdeveloped "
Overall: Horrible app. Stay away, do not upload anything on it which needs to be downloaded by someone else.
Pros: Absolutely nothing. I rarely write reviews but I had to for this one because this is appalling.
Cons: Very frustrating. I have been sent 76 files consisting of videos and pictures to download as I am an editor. Not only can you not choose the destination of where you want them to download, you have to download them one by one. I have to find the folder i want to put the files in 76 times now...in 2024, how could you make such an underdeveloped app. Nothing else i can do but accept it though. Horrible app.
"Especially useful to better understand customer changes"
Pros: Very useful to get quick and accurate feedback on the video without having to use services not created for this, thanks to the possibility of commenting and uploading different versions always at the same link makes it very easy to share with people even those not in the trade
Cons: I find the option to download the video poorly signposted and often have to remember to click the
"Saves time! Proper collaboration!"
Overall: Overall experience has been great! I ran out of room in the pros section, but there's so much to like about this site! Exporting comments to your editing program, uploading directly from your editing program, versioning, status, multiple file types handled, great price points, flexibility with team members and collaborators, the list could go on. Definitely a must have for video collaboration!
Pros: I love how easy Frame.io makes collaboration! Before I was using it, I was putting a video online, and then getting emails back with unclear timecode stamps, vague requests, and just general confusion with a lot of edits I was trying to make. Or having to schedule time to have an in-person client meeting to go over fairly minor changes. Online collaboration with frame.io cuts down on a lot of the confusion and time needed for meetings. Clients, with very little training, can leave comments right on specific times on the video, and then if still unclear, we can have a conversation right in the comment thread. Being able to draw right on the frame as well and leave that as a comment is a great help in many situations too. Being able to upload multiple file types in the project is super handy for getting files to clients or other assets from them. Folders within the projects help cut down on clutter as well. Frame.io can make it very clear as to what needs attention and what's client approved with their status tags, and sending out to external collaborators who just need to see one or two videos, but not the whole project, is a snap as well. I can even generate a presentation link to send out for captioning as well to keep things simple. When all is said and done, it's nice to be able to house a master version on the project, as well as have frame.io produce various compressed versions for the client to download directly.
Cons: Some more features would be great, maybe being able to mark some sub-comments as complete if a client starts loading requests into the thread instead of a new comment. Locking down a file would be great as well, so an editor would know comments can't be added anymore, or a file can't be downloaded. But other than some requests, I have no real major complaints.
"Easy Reviews on Video Projects"
Overall: It is simple and easy for our team to use to make comments on video projects.
Pros: Our main use of Frame.io is for reviewing and commenting on rough edits of marketing and youtube videos. It is simple to comment on or annotate with drawing for a specific timestamp so our video editor can understand where changes are needed. We like the direct integration with Premiere Pro.
Cons: It seems the product is going in the direction of offering more complete video project management. While I see these could be useful for video production teams, we don't really need the extra project management features as we manage all projects in a separate project management software which includes much more than video-related tasks.
"Great platform for reviewing video"
Overall: Great overall platform for receiving client feedback on projects and also for archiving past projects.
Pros: Great for getting client feedback. The commenting system is great for getting precise feedback on certain parts of the video. The integration with Adobe Premiere is also very good and streamlines the post production workflow.
Cons: Would be great if it didn't cost so much to add additional seats/users
"Frame, quite literally, reinvented my post-production workflow"
Overall: Speed and flexibility to review edited video content from practically anywhere with a internet connection. Frame is remarkably suited to push video collaboration in brand new ways.
Pros: Frame provides unrivaled post-production collaboration for video professionals. The ability to make real-time notes on editor's work is game-changing, and the client accessibility is top notch. I cannot fully express how valuable Frame is to our client review process. And the speed of the web-interface is basically magic. We can hardly achieve similar scrub speeds on our workstations. The ludicrous speed, massively flexible feature set, and sheer value-addedness (I know this is not a word, but seriously, just use this software and see how it changes your workflow) make Frame a foundational part of our business.
"Frame is great for small scale video projects and social video producers"
Overall: We've realized faster approvals when our clients engage in the platform. Sometimes they need some onboarding training though.
Pros: Simplicity and speed of platform -- and it's better than sending a big file or youtube link.
Cons: In the mobile app the screen is off center in the vertical view.
"Makes communication easier"
Pros: I really enjoy the comments feature. I removes a lot of misunderstandings from clients and saves time.
Cons: Sometimes it bugs a bit when you have too many files in one folder.
" This product has become a crucial part of our workflow ."
Pros: I love that it integrates directly with Adobe Premier Pro. They are constantly updating features and quick to listen to the feedback of users
Cons: It still seems as though there are server issues at times when trying to upload projects. I have also noticed a time lag from when clients say they make notes and when I see them .
"Use Frame.IO for client review postings when client needs to make comments at specific timecodes"
Overall: The Adobe Premiere integration is the main selling point to me for this client review platform
Pros: Been using Frame IO for some projects that are more in depth. These are projects where the client is working remotely exclusively and needs to make notes on specific frames for revisions. The integration into Premiere has been fantastic to make notes into markers right into the sequence.
Cons: I am not a huge fan that the client needs to make an account to take advantage of all of the interesting review features. I would love it if it was possible to let clients just type their name in before they start making comments, and can just send a single link to all people. Anything to make the review process less of a hassle (no need to make an account or remember a password) would make this easier for clients to use. That said, once a client has an account set up it is really easy for them to use, just getting over that initial hump of the first review posting can be a challenge.
"Makes Team Video Collaboration Easy"
Overall: Video collaboration before frame.io was a much bigger job requiring unnecessary meetings and more to get a video approved. Now, the whole process is digital. It's about time—and by that I mean, you will save time using this. Do yourself a favor and take the plunge. You won't regret it, and your team will thank you for simplifying their lives and work.
Pros: Our company does so much video work, and it's essential we have the ability to collaborate. Frame.io made this process easy and gave us records of people's feedback and approvals on videos. This gave us much needed structure and a written feedback loop on video projects. If you are in the media world, you need this.
Cons: Not much I didn't like about frame.io. Super easy to use. A few of the buttons could be more obvious once inside the site as when you scroll over them, they don't appear clickable, but actually are when you double click. Other than that, stellar experience so far.
"Great for video and file management, less buggy than Dbox"
Overall: It definitely did the job. We were introduced by a vendor, and now we are using it internally. We prefer over Dropbox etc.
Pros: Great for sending videos that need to play without having to download. Good versioning, commenting etc
Cons: Not free of course. Could have a nicer design.
"Ideal tool to review videos"
Overall: Till date, my overall experience with Frame.io is really good as it supports different formats and also supports photo RAW.
Pros: I like its compatibility with different video platforms. It nearly imports every video format and that's the reason I frequently use this tool to process a variety of video formats.
Cons: I didn't find any cons except the version comments, which get invisible in the dual-screen preview.
"A great solution for video editing"
Pros: I would compare Frame.io to Google Docs where you can edit videos and media content with your co-workers online. You'll see a boost to productivity and cooperation.
Cons: The pricing may be a deterrence for you wanting to purchase the software. Like many other platforms, you will have to pay a premium fee which might not be too attractive.
"ok for collaboration but I found a more intuitive and comprehensive alternative"
Pros: I was invited to use it by the video editor and it was mostly simple to use for a newby.
Cons: I found the markup app more comprehensive and more intuitive to use. The function for versions was also a bit hidden, it took me some time to notice the drop-down for versions. Also, I went around in circles a bittrying to edit a comment. But then, I am no pro, so I might just not have used it properly.
"Very nice tool for quick revisions"
Overall: Overall a very nice experience with frame io
Pros: I love that you are able to use frame io with Adobe Premiere Pro now for a quicker workflow
Cons: Sometimes the video playback resets multiple times to zero after uploading
"Great for Remote Projects/Video Project Management"
Overall: 4/5
Pros: The timecode and comment tracking is super helpful, probably the most helpful too. I always ask clients to timecode their edits for me so I can work faster and effectively. This lets them track comments with me and it's as if we are working closely together.
Cons: It's a bit hard to navigate at first. Icons are very small. It's not great for clients who are not tech savvy, but really great for those who are.
"Great tool to cooperate with a team on filming projects"
Pros: Frame.io makes it easy to work on video projects in a bigger team, i.e. with internal stakeholders and freelancers/filming agencies. The function to add comments to a specific second of the film is very useful and it and removes the need to exchange emails with comments. It speeds up collaboration and approval process.
Cons: It could have the option to add a graphic element (image) to the comment.
"Frame.io for Filmmakers"
Overall: It is intuitive, priced well, and makes it extremely easy to manage multiple projects with team members.
Pros: This product makes it extremely easy to navigate long distance project post-production.
Cons: The mobile site is a little difficult to navigate if you need to manage account settings.
"A groundbreaking collaboration solution"
Pros: Frame.io is a groundbreaking solution to collaborate on video content creation.
Cons: The storage can be limiting but not a dealbreaker.