# Symphony Communication Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Symphony Communication Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/148219/Symphony --- # Symphony Communication Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Symphony Communication ## What is Symphony Communication? Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks. ## What is Symphony Communication used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Team Communication](https://www.capterra.com/team-communication-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Symphony Communication?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://symphony.com/&name=Symphony Communication) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Symphony Communication 4.4 (20) VS. [4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (20) Ease Of Use 4.6 (22,626) Value For Money 4.5 (17) Value For Money 4.5 (15,206) Customer Service 4.6 (17) Customer Service 4.4 (13,470) ## Symphony Communication alternatives [4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (117)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (13,555)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,553)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/148219/Symphony/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communication Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat @mentions 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important An @mention is a way to tag or notify a specific person about a message/post Real-Time Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Symphony Communication 29 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Group collaboration to solve ideas in a productive and concentrated manner. Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Online forums/groups where users can ask questions, share ideas, best practices, etc. Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (20) 4.1 Based on 20 reviews ## Pricing Value for money 4.5 (17) Free Trial Free Version Basic $15.00 Flat Rate,Per Month Value for money 4.5 (17) 4.5 Based on 17 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Box](https://www.capterra.com/p/148766/Box/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (17) 4.6 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 20 reviews Filter by rating 5(10) 4(8) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent PK Pankaj K. Engineer Banking ### "Nice and quick support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2025 The support and product engineers were always supportive and will be available on chat whenever is required to fulfill quick one answers as well. and always supportive Pros Team always respond on our query as they got the information, really good Cons I dont think of anything for now Team always respond on our query as they got the information, really good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2025 We appreciate your positive words. Customer support for Symphony Messaging is something we absolutely prioritize. Our customer support team can always be relied upon to help our users solve any issues, quickly and efficiently. Thanks again for your feedback, we love hearing from users who have had a great support experience! JM John M. Lead of the Collaboration and Productivity Team Financial Services ### "Lead of Collaboration and Productivity Technologies team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 3, 2025 A great platform for financial firms, especially those that desire chat density and deep integration to the various markets while also being a leveraged as the company wide instant messaging platform. Pros Dense chat client that effectively uses screen real estate. Has all the features needed for an instant messaging platform without what some would consider needless bells and whistles of competitors like Slack or MS Teams Cons The search functionality could be better. Some users might miss the additional 'fun' features found in other platforms like Slack or MS Teams Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Product was being deprecated and we wanted to move to a cloud platform Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Symphony Communication Price, Chat Density, and Compliance features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2025 Thank you for your feedback! Symphony Messaging is tailored to the demands of financial services. We absolutely understand the need to maximize screen real estate; focusing on the essential features that financial institutions need, without unnecessary clutter. It’s also interesting to hear that you chose Symphony as you wanted a cloud platform. Thanks again! PK Phani K. System Admin Financial Services ### "Symphony Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 using symphony chat last 4 years and experience is too good. group chat and individual chat are good Pros Symphony Chat offers a user-friendly interface and reliable support services. Support is too good always helps if there is any issue. Cons Not seeing any issues with symphony communication. not faced any bad experience so far. web and client both are good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2025 Thanks for your positive review! We’re happy that Symphony Messaging is proving a reliable solution to chat to your colleagues in financial services, for both 1-to-1 messages and group chats. It’s also great to hear that you’ve had positive experiences with our customer support team! Eric C. CEO Information Technology and Services ### "Fintech on Symphony! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 Pros Simple, secure and great direct connections to people within the financial services industry and actually know that they read the messages. Cons Not much to say. It's great that the network of ppl are highly curated and you don't get spammed but does also mean it's harder to get access yourself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 5, 2025 Thank you for your review. That's fantastic to hear! We’re delighted that Symphony Messaging is working so well for you. And that Symphony’s Directory of financial services industry participants is improving your work, with direct and secure connections, and messages which you know will get read. We appreciate that feedback! vikram s. Associate Information Technology and Services ### "Collaboration and Communication tool for corporate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 19, 2023 Overall I am good with this software feature. It is good collaboration tool ,every organization should use it. It also has good search feature and private chat room. Pros Good collaboration tool for corporates . we can easily share group updates and files. we can save all chat history files etc. we have created different-2 group based on domain so all people can work together and share updates and questions Cons Sometimes It crash other then I found any cons yet . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Arie C. Analyst Financial Services ### "Decent Communication Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 7, 2022 Overall, a decent communication platform that is standardized through the finance sector. Good collaboration features although not yet holding up against alternatives like Slack. Pros overall good messaging features. Able to do most of the essential tasks, like tagging users in chats, attaching files and emojis, and large group messages. Cons Where Symphony lags the competition is in the more robust group messaging features in platforms like Slack that allow for pinned messages, siloed replies, and additional features like video and voice calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alish B. Analyst Computer Software ### "Team chat on symphony" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 29, 2021 Pros Very convenient to interact with team via chat and call.. can create group to do group chat Cons Name it’s very big to right and not very simple for all to underStand Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User AI Delivery Financial Services ### "Great app to collaborate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2021 Pros The tool is the same as having Slack and Whatsapp together for Finantial Institutions. Great tool to collaborate internally and externally and to avoid multiple chains of emails for the same subject. Great to track all the exchanges and to centralize workflows. Great integration with other applications. Cons At least for my company, no calls are allowed on the mobile application. It should be reviewed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Vishnupriya I. Manager Computer Software ### "Great collaboration App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2021 Pros Really good app for talking and creating groups for working. Helps with lot of features and does not hang Cons Only downside.. no phone integration and screenshare which need to be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Rahul N. Team lead Information Technology and Services ### "User friendly software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 7, 2021 Good experience and would recommend to ither people as well Pros Product is easy to understand and use. Great for sharing information in an organisation. Cons Nothing .. software is great and good to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148219/Symphony/reviews/) Popular comparisons [Slack vs Symphony Communication](https://www.capterra.com/compare/135003-148219/Slack-vs-Symphony)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)