# Symphony Communication Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Symphony Communication Software - reviews, pricing plans, popular comparisons to other Collaboration products and more.

Source: https://www.capterra.com/p/148219/Symphony/pricing

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# 

 Symphony Communication Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Symphony Communication

## What is Symphony Communication?

Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.

## What is Symphony Communication used for?

[Collaboration](https://www.capterra.com/collaboration-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Team Communication](https://www.capterra.com/team-communication-software/)

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

90%

Neutral

10%

Negative

0%

Starting price

$15

Flat Rate, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Symphony Communication

4.4 (20)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$15

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (20)

Ease Of Use

4.6 (22,590)

Value For Money

4.5 (17)

Value For Money

4.5 (15,176)

Customer Service

4.6 (17)

Customer Service

4.4 (13,441)

## Symphony Communication alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting price

$5.42

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (117)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/148219/Symphony/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Alerts/Notifications

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Communication Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

@mentions

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

An @mention is a way to tag or notify a specific person about a message/post

Real-Time Chat

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Access Controls/Permissions

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Symphony Communication 29 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Group collaboration to solve ideas in a productive and concentrated manner.

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Tools to facilitate the production of information and promote efficiency

Plan and coordinate all the resources, costs and time needed to execute assignments

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Digitally share screen view with others

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Connect with meeting participants remotely over video

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.1 (20)

4.1

Based on 20 reviews

## Pricing

Value for money

4.5 (17)

Free Trial

Free Version

Basic

$15.00

Flat Rate,Per Month

Value for money

4.5 (17)

4.5

Based on 17 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Box](https://www.capterra.com/p/148766/Box/)[

Confluence](https://www.capterra.com/p/136446/Confluence/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (17)

4.6

Based on 17 reviews

## User reviews

Overall rating

4.4

Based on 20 reviews

Filter by rating

5(10)

4(8)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PK

Pankaj K.

Engineer

Banking

### "Nice and quick support"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 4, 2025

The support and product engineers were always supportive and will be available on chat whenever is required to fulfill quick one answers as well. and always supportive

Pros

Team always respond on our query as they got the information, really good

Cons

I dont think of anything for now Team always respond on our query as they got the information, really good

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 7, 2025

We appreciate your positive words. Customer support for Symphony Messaging is something we absolutely prioritize. Our customer support team can always be relied upon to help our users solve any issues, quickly and efficiently. Thanks again for your feedback, we love hearing from users who have had a great support experience!

JM

John M.

Lead of the Collaboration and Productivity Team

Financial Services

### "Lead of Collaboration and Productivity Technologies team"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 3, 2025

A great platform for financial firms, especially those that desire chat density and deep integration to the various markets while also being a leveraged as the company wide instant messaging platform.

Pros

Dense chat client that effectively uses screen real estate. Has all the features needed for an instant messaging platform without what some would consider needless bells and whistles of competitors like Slack or MS Teams

Cons

The search functionality could be better. Some users might miss the additional 'fun' features found in other platforms like Slack or MS Teams

Switched from

[SkypeTime](https://www.capterra.com/p/173334/SkypeTime/)

Product was being deprecated and we wanted to move to a cloud platform

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Slack](https://www.capterra.com/p/135003/Slack/)

Reasons for choosing Symphony Communication

Price, Chat Density, and Compliance features

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 7, 2025

Thank you for your feedback! Symphony Messaging is tailored to the demands of financial services. We absolutely understand the need to maximize screen real estate; focusing on the essential features that financial institutions need, without unnecessary clutter. It’s also interesting to hear that you chose Symphony as you wanted a cloud platform. Thanks again!

PK

Phani K.

System Admin

Financial Services

### "Symphony Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2025

using symphony chat last 4 years and experience is too good. group chat and individual chat are good

Pros

Symphony Chat offers a user-friendly interface and reliable support services. Support is too good always helps if there is any issue.

Cons

Not seeing any issues with symphony communication. not faced any bad experience so far. web and client both are good.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 7, 2025

Thanks for your positive review! We’re happy that Symphony Messaging is proving a reliable solution to chat to your colleagues in financial services, for both 1-to-1 messages and group chats. It’s also great to hear that you’ve had positive experiences with our customer support team!

Eric C.

CEO

Information Technology and Services

### "Fintech on Symphony! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 27, 2025

Pros

Simple, secure and great direct connections to people within the financial services industry and actually know that they read the messages.

Cons

Not much to say. It's great that the network of ppl are highly curated and you don't get spammed but does also mean it's harder to get access yourself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 5, 2025

Thank you for your review. That's fantastic to hear! We’re delighted that Symphony Messaging is working so well for you. And that Symphony’s Directory of financial services industry participants is improving your work, with direct and secure connections, and messages which you know will get read. We appreciate that feedback!

vikram s.

Associate

Information Technology and Services

### "Collaboration and Communication tool for corporate"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 19, 2023

Overall I am good with this software feature. It is good collaboration tool ,every organization should use it. It also has good search feature and private chat room.

Pros

Good collaboration tool for corporates . we can easily share group updates and files. we can save all chat history files etc. we have created different-2 group based on domain so all people can work together and share updates and questions

Cons

Sometimes It crash other then I found any cons yet .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Arie C.

Analyst

Financial Services

### "Decent Communication Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

September 7, 2022

Overall, a decent communication platform that is standardized through the finance sector. Good collaboration features although not yet holding up against alternatives like Slack.

Pros

overall good messaging features. Able to do most of the essential tasks, like tagging users in chats, attaching files and emojis, and large group messages.

Cons

Where Symphony lags the competition is in the more robust group messaging features in platforms like Slack that allow for pinned messages, siloed replies, and additional features like video and voice calls.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Alish B.

Analyst

Computer Software

### "Team chat on symphony"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

December 29, 2021

Pros

Very convenient to interact with team via chat and call.. can create group to do group chat

Cons

Name it’s very big to right and not very simple for all to underStand

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

AI Delivery

Financial Services

### "Great app to collaborate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 3, 2021

Pros

The tool is the same as having Slack and Whatsapp together for Finantial Institutions. Great tool to collaborate internally and externally and to avoid multiple chains of emails for the same subject. Great to track all the exchanges and to centralize workflows. Great integration with other applications.

Cons

At least for my company, no calls are allowed on the mobile application. It should be reviewed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Vishnupriya I.

Manager

Computer Software

### "Great collaboration App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 8, 2021

Pros

Really good app for talking and creating groups for working. Helps with lot of features and does not hang

Cons

Only downside.. no phone integration and screenshare which need to be improved

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RN

Rahul N.

Team lead

Information Technology and Services

### "User friendly software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 7, 2021

Good experience and would recommend to ither people as well

Pros

Product is easy to understand and use. Great for sharing information in an organisation.

Cons

Nothing .. software is great and good to use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/148219/Symphony/reviews/)

Popular comparisons

[Slack vs Symphony Communication](https://www.capterra.com/compare/135003-148219/Slack-vs-Symphony) 

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