# Symphony Communication Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Symphony Communication the right Collaboration solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148219/Symphony/reviews

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Symphony Communication

4.4 (20)

[View alternatives](https://www.capterra.com/p/148219/Symphony/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Symphony Communication

Ease of use

4.5

Customer Service

4.6

## Pros and Cons in Reviews

JM

John M

Lead of the Collaboration and Productivity TeamFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“A great platform for financial firms, especially those that desire chat density and deep integration to the various markets while also being a leveraged as the company wide instant messaging platform.“

November 3, 2025

## Showing most helpful reviews

Showing 1-20 of 20 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Eric C.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Fintech on Symphony! "

October 27, 2025

5.0

Pros

Simple, secure and great direct connections to people within the financial services industry and actually know that they read the messages.

Cons

Not much to say. It's great that the network of ppl are highly curated and you don't get spammed but does also mean it's harder to get access yourself.

Review Source

Response from Symphony Communication Services

November 5, 2025

Thank you for your review. That's fantastic to hear! We’re delighted that Symphony Messaging is working so well for you. And that Symphony’s Directory of financial services industry participants is improving your work, with direct and secure connections, and messages which you know will get read. We appreciate that feedback!

JM

John M.  
Lead of the Collaboration and Productivity Team  
Financial Services  
Used the software for: 2+ years

### "Lead of Collaboration and Productivity Technologies team"

November 3, 2025

4.0

A great platform for financial firms, especially those that desire chat density and deep integration to the various markets while also being a leveraged as the company wide instant messaging platform.

Pros

Dense chat client that effectively uses screen real estate. Has all the features needed for an instant messaging platform without what some would consider needless bells and whistles of competitors like Slack or MS Teams

Cons

The search functionality could be better. Some users might miss the additional 'fun' features found in other platforms like Slack or MS Teams

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Symphony Communication

Price, Chat Density, and Compliance features

Switched from

[SkypeTime](https://www.capterra.com/p/173334/SkypeTime/)

Product was being deprecated and we wanted to move to a cloud platform

Review Source

Response from Symphony Communication Services

November 7, 2025

Thank you for your feedback! Symphony Messaging is tailored to the demands of financial services. We absolutely understand the need to maximize screen real estate; focusing on the essential features that financial institutions need, without unnecessary clutter. It’s also interesting to hear that you chose Symphony as you wanted a cloud platform. Thanks again!

VR

Verified Reviewer  
Incident Response Intern  
Investment Management  
Used the software for: Less than 6 months

### "An unremarkable communications platform for enterprise"

July 25, 2018

3.0

Pros

Has robust social features, groups/chatrooms, announcement feeds, and integrations with various other applications for alerting/announcements

Cons

Seems buggy. For example, sometimes clicking a link will open the webpage within the client, forcing you to restart the software. Also very clunky and memory intensive. File uploads will fail with no explanation.

Review Source

PK

Pankaj K.  
Engineer  
Banking  
Used the software for: 2+ years

### "Nice and quick support"

November 4, 2025

4.0

The support and product engineers were always supportive and will be available on chat whenever is required to fulfill quick one answers as well. and always supportive

Pros

Team always respond on our query as they got the information, really good

Cons

I dont think of anything for now Team always respond on our query as they got the information, really good

Review Source

Response from Symphony Communication Services

November 7, 2025

We appreciate your positive words. Customer support for Symphony Messaging is something we absolutely prioritize. Our customer support team can always be relied upon to help our users solve any issues, quickly and efficiently. Thanks again for your feedback, we love hearing from users who have had a great support experience!

PK

Phani K.  
System Admin  
Financial Services  
Used the software for: 2+ years

### "Symphony Review"

November 3, 2025

5.0

using symphony chat last 4 years and experience is too good. group chat and individual chat are good

Pros

Symphony Chat offers a user-friendly interface and reliable support services. Support is too good always helps if there is any issue.

Cons

Not seeing any issues with symphony communication. not faced any bad experience so far. web and client both are good.

Review Source

Response from Symphony Communication Services

November 7, 2025

Thanks for your positive review! We’re happy that Symphony Messaging is proving a reliable solution to chat to your colleagues in financial services, for both 1-to-1 messages and group chats. It’s also great to hear that you’ve had positive experiences with our customer support team!

VR

Verified Reviewer  
Assistant Vice President  
Financial Services  
Used the software for: 1-2 years

### "Progressive Communication Tool For A Modern Company"

June 11, 2019

4.0

Overall, extremely happy with Symphony. After multiple tools over the course of a few years, it feels like we found the proper tool for the Enterprise’s needs.

Pros

We have used multiple communication and collaboration tools throughout my time and Symphony is far and away has the most features and creates the best user experience. The tool is built with a daily heavy user in mind as another way to connect with our peers. The tool offers multiple ways to reach out, standard chat, group, and additional ways. It also works well with all of our retention requirements.

Cons

The one area of Symphony that I feel could be improved is the connectivity to other tools - Being able to integrate within the Office365 suite would be helpful in setting up meetings and availability. Also being able to integrate with whatever web conference software to launch that tool through symphony would be extremely valuable.

Review Source

vikram S.  
Associate  
Information Technology and Services  
Used the software for: 2+ years

### "Collaboration and Communication tool for corporate"

February 19, 2023

4.0

Overall I am good with this software feature. It is good collaboration tool ,every organization should use it. It also has good search feature and private chat room.

Pros

Good collaboration tool for corporates . we can easily share group updates and files. we can save all chat history files etc. we have created different-2 group based on domain so all people can work together and share updates and questions

Cons

Sometimes It crash other then I found any cons yet .

Review Source

VR

Verified Reviewer  
AI Delivery  
Financial Services  
Used the software for: 1-2 years

### "Great app to collaborate"

February 3, 2021

5.0

Pros

The tool is the same as having Slack and Whatsapp together for Finantial Institutions. Great tool to collaborate internally and externally and to avoid multiple chains of emails for the same subject. Great to track all the exchanges and to centralize workflows. Great integration with other applications.

Cons

At least for my company, no calls are allowed on the mobile application. It should be reviewed.

Review Source

VR

Verified Reviewer  
Analyst  
Banking  
Used the software for: 2+ years

### "Best way to communicate "

November 2, 2019

5.0

Pros

I love being able to send quick messages back and forth with external clients.

Cons

I do not like the notification when leaving large chat rooms.

Review Source

Vishnupriya I.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great collaboration App"

January 8, 2021

5.0

Pros

Really good app for talking and creating groups for working. Helps with lot of features and does not hang

Cons

Only downside.. no phone integration and screenshare which need to be improved

Review Source

NR

Narayan R.  
Vice president  
Financial Services  
Used the software for: 6-12 months

### "Perfect replacement for Skype "

December 15, 2020

5.0

Pros

I like that it can have multiple groups created and all the chat stays in the same place. Unlike Skype it never hangs so its great

Cons

Screen sharing is the only feature I miss in this

Review Source

MS

Mitul S.  
Technical Lead  
Information Technology and Services  
Used the software for: 2+ years

### "Above average chat application"

July 6, 2020

4.0

It does it's work of discussion and groups

Pros

It's simplicity to interact within organization. It is very light weight and easy to navigate. It has good security features

Cons

Not easy to search old conversation. Sometime have experienced poor audio and video quality during meetings.

Review Source

AB

Alish B.  
Analyst  
Computer Software  
Used the software for: 1-2 years

### "Team chat on symphony"

December 29, 2021

4.0

Pros

Very convenient to interact with team via chat and call.. can create group to do group chat

Cons

Name it’s very big to right and not very simple for all to underStand

Review Source

JJ

Jessica J.  
Owner  
  
Used the software for: Less than 6 months

### "The system wasn't what I was looking for and would work best for those with less posts."

July 13, 2017

3.0

Pros

I liked how easy it was to set up. I also appreciated the ease of posting. The platform was visually appeally too.

Cons

It severely limited your ability to post more than 25 blog posts per day. When you require a high level of social platform interaction that really hinders the ability to make the most out of the product.

Review Source

AC

Arie C.  
Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Decent Communication Platform"

September 7, 2022

4.0

Overall, a decent communication platform that is standardized through the finance sector. Good collaboration features although not yet holding up against alternatives like Slack.

Pros

overall good messaging features. Able to do most of the essential tasks, like tagging users in chats, attaching files and emojis, and large group messages.

Cons

Where Symphony lags the competition is in the more robust group messaging features in platforms like Slack that allow for pinned messages, siloed replies, and additional features like video and voice calls.

Review Source

CL

Cynthia L.  
Senior Analyst  
  
Used the software for: Less than 6 months

### "Safe chat; market trading tool"

July 5, 2018

4.0

Pros

Symphony is like the slack of the finance world. It's useful for tracking conversations, opening group chatrooms, linking to market applications... all while keeping everything secure, which is a huge priority with cyber security risks of today.

Cons

The tool is a little difficult to navigate, but once you have your chats and applications linked and your signals set up, it's just a matter of spending time throughout your day getting updates. Not the prettiest tool, but it gets the job done.

Review Source

RN

Rahul N.  
Team lead  
Information Technology and Services  
Used the software for: 1-2 years

### "User friendly software"

January 7, 2021

5.0

Good experience and would recommend to ither people as well

Pros

Product is easy to understand and use. Great for sharing information in an organisation.

Cons

Nothing .. software is great and good to use

Review Source

JM

Jayesh M.  
Technical Architect  
Media Production  
Used the software for: I used a free trial

### "Fast and easy to use"

January 5, 2021

5.0

Overall it’s a good app with most features required for daily functioning within a team.

Pros

It’s easy to get started and intuitive. Sharing files is a handy feature. Starting a group chat for discussing a particular topic is cool.

Cons

It’s a memory intensive app. Searching conversations could be improved for speed and accuracy.

Review Source

DW

Dee W.  
Exec Admin  
  
Used the software for: 6-12 months

### "This was a good, user friendly experience."

October 5, 2017

5.0

Pros

it is user friendly from my experience and I would definitely refer this to my friends and colleagues.

Cons

The look of it is not my favorite. It is always so dark but I guess that is what makes it feel secure to many.

Review Source

TQ

Taylor Q.  
Owner  
  
Used the software for: Less than 6 months

### "Awesome!"

July 26, 2017

5.0

Pros

I love how easy the user interface is and how smoothly this program runs on my computer. Perfect for all my needs.

Review Source

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