# Simla.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Simla.com Software - reviews, pricing plans, popular comparisons to other Small Business CRM products and more. Source: https://www.capterra.com/p/148225/retailCRM --- # Simla.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Simla.com ## What is Simla.com? Simla.com is an omnichannel CRM platform for customer, employee, and marketing management, designed to turn customer interactions into sales opportunities. By unifying communication channels like WhatsApp, Facebook, and Instagram into a single secure inbox, businesses can efficiently manage customer relationships and enhance team collaboration. The platform offers advanced tools such as automated chatbots, bulk email, SMS, and messenger campaigns, as well as a flexible sales funnel—all designed to streamline processes and boost revenue. With easy integration options and an intuitive mobile app, Simla.com enables businesses to maintain seamless communication with customers and manage operations from anywhere. Trusted by companies worldwide, Simla.com is committed to improving customer service and driving sales growth. ## What is Simla.com used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $27 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Simla.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.simla.com/&name=Simla.com) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Simla.com 4.7 (32) VS. [4.4 (18,771)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $27 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (32) Ease Of Use 4.0 (18,106) Value For Money 4.6 (30) Value For Money 4.0 (12,794) Customer Service 4.7 (32) Customer Service 4.1 (14,025) ## Simla.com alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148225/simla-com/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.4 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.2 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Chat/Messaging 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Reporting/Analytics 4.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sales Pipeline Management 4.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Contact Database 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Simla.com 100 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create and automatically send premade copy in response to customer messages Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for small businesses Form predictions based on past and present data/trends Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Integrate with more than one social media network Manage and support multiple languages Allows users to manage data from a number of sources A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Generate quotes or estimates for customers Analyze and gain insights into data in real-time Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (32) 4.6 Based on 32 reviews ## Pricing Value for money 4.6 (30) Free Trial [View pricing plan details](https://www.capterra.com/p/148225/simla-com/pricing/) Basic $27.00 Per User,Per Month It includes: - Automatic dialog distribution bot - Open dialog reminder - FAQ-bot - Facebook and Instagram connection - Automated lead saving - Connection of the online chat on the web - Mobile app with chats, notifications and tasks - Analytics - Access to tasks - Technical support Pro $50.00 Per User,Per Month It includes: - Automatic dialog distribution bot - Open dialog reminder - FAQ-bot - Facebook and Instagram connection - Automated lead saving - Connection of the online chat on the web - Mobile app with chats, notifications and tasks - Analytics - Segmentation of the customer base by WhatsApp, email and SMS - Ready-to-use marketing mechanics - ChatGPT-based AI assistant - Access to tasks - Triggers - Access to telephony - Work with catalog - Technical support Value for money 4.6 (30) 4.6 Based on 30 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.7 Based on 32 reviews Filter by rating 5(25) 4(4) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent PB Priscilla B. Administradora Consumer Electronics ### "Muy bueno. CRM importante" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 Buen soporte, fácil de usar, buena inversión para la empresa, nos ayuda a dar un mejor soporte a nuestro clientes Pros Fácil de usar, acompañamiento antes durante y después, versatilidad con el embudo, mensajes rapido con archivo Cons Por ahora todo bien. De igual forma me gustaría que tenga acceso a llamadas, ya que los clientes llaman y no se les contesta Alternatives considered [Kommo](https://www.capterra.com/p/120048/amoCRM/) Reasons for choosing Simla.com cobraban por escribirle al cliente despues de un tiempo, no es facil de usar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DQ Daniela Quiros G. Gerente Comercial Retail ### "Facilidad de uso y Buen soporte Tecnico" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2025 Mejora notablemente la gestión de nuestros procesos en relación con nuestros clientes. La plataforma es muy intuitiva, lo que permitió a nuestro equipo adaptarse rápidamente sin necesidad de una curva de aprendizaje prolongada. Lo que más valoramos de Simla es su capacidad para centralizar todas las interacciones con clientes en un solo lugar. Otro punto fuerte ha sido el soporte técnico. Cada vez que surgió una duda o requerimos ayuda con la configuración, el equipo de Simla respondió con rapidez, amabilidad y soluciones claras. Pros Una de las principales ventajas de Simla es su interfaz intuitiva y fácil de usar, lo que facilitó su adopción por parte del equipo. Nos permitió centralizar toda la información del cliente en un solo lugar, desde el primer contacto hasta la postventa, mejorando considerablemente la calidad de la atención y reduciendo tiempos de respuesta. Cons Uno de los principales inconvenientes ha sido la falta de compatibilidad con ciertos canales clave como Mercadolibre, Falabella y Éxito. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Simla.com POr el precio y las funcionalidades que nos brindaba la plataforma Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Amparo P. Head Banking ### "No hay dos sin tres" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 1, 2024 buena, tienen bastante desarrollado el producto, para darle un 10 solo que tuvieran más conocimiento los que llevan las cuentas Pros La interfaz, el front con el usuario somos autónomos y podemos hacer nuestros propios template Cons Mi account manager sabe menos que mi compañera de opersciones del business manager Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Juan P. Gerente Hospital & Health Care ### "Prevent ips sas " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 July 10, 2024 Buena. Pros Práctico confiable amigable e integrado. Cons Mucha publicidad Switched from [Ning for Businesses](https://www.capterra.com/p/80415/Ning-for-Businesses/) Mejor servicio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FH Frida H. CEO Retail ### "Sorprendidos " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2024 De momento bien, no tenemos ni un mes, nos faltan muchas configuraciones Pros Nos gusta que tenemos todo en una sola aplicación, es decir mail marketing, sms marketing y lo mejor que podemos hacer WA marketing, Cons La configuración es muy complicada para las personas que no sabemos codigo, estaría bien que se hiciera una guia para personas que no tenemos conocimientos de programacion Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) por que ya lo tienen Simla, no es rentable tener herramientas que repitan la funcion Reasons for choosing Simla.com tenia los que buscamos que era los envios masivos con WA y tambien el tema del Bot para automatizar respuestas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV Eduardo V. Director Program Development ### "Simla un sistema que te ayuda a gestionar a clientes y atenderlos adecuadamente." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Me ha gustado la facilidad de uso y la personalización y control que se da con cada cliente. Cons Por el momento todo bien.. Sigo conociendo sus capacidades . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Ricardo R. Coordinador Administrativo Facilities Services ### "Una solución a nuestro principal problema" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2024 Pros La versatilidad de sus funciones y estamos a la espera de la implementación del chatbot diseñado por nosotros para las pruebas piloto. Cons Hasta el momento no tenemos disgustos con la solución. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Julian A. SERVIMIL Consumer Services ### "Simla + SERVIMIL COLOMBIA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 6, 2024 Buen servicio, siempre nos han respondido a las inquietudes y nos han ayudado de forma profesional con cada una de ellas Pros Realemente tomé el servicio de SIMLA por la opción de tener un BOT con inteligencia artificial Cons La forma en la que se visualizan los chats, seria mejor si se pudiera configurar en un dashboard donde se puedan ver los clientes organizados por etapas, o etiquetas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Patricia S. Dueña Retail ### "Reseña acuarela " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2024 Hasta ahorita me ha encantado! Muy práctico de usar Pros Tener control total de los chats y ventas Cons No me gusta que si no se le asigna al asesor el chat, no puede verlo, tengo que reasignarlo manualmente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julian C. Líder de marketing digital Apparel & Fashion ### "Revisión de Simla CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2024 Hasta el momento ha sido de gran utilidad para todo el equipo de marketing, puesto que unifica los canales de atención al cliente, PQRS y ventas. Pros La articulación con Shopify es una gran ganancia en la generación de remarketing con base en datos de compra, y así aumentar el tiempo de vida de los leads. Cons Algunas herramientas no son intuitivas ni gráficas, por ejemplo, los flujos de automatización, chatbots. Switched from [MailUp](https://www.capterra.com/p/127970/MailUp/) [Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Más características y vinculación con Shopify Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Simla.com Tiene una relación calidad precio importante para empresas grandes que tienen bases de datos dinámicas y necesitan una articulación directa con Shopify. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148225/simla-com/reviews/) Popular comparisons [Salesforce Sales Cloud vs Simla.com](https://www.capterra.com/compare/61368-148225/Salesforce-vs-simla-com) [Zendesk Suite vs Simla.com](https://www.capterra.com/compare/148225-164283/simla-com-vs-Zendesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)