Who Uses This Software?

Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Datto
  • www.datto.com/

About Datto

Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers worldwide. Dattos 200+ PB purpose-built cloud and family of software and hardware devices provide Total Data Protection everywhere business data lives. Whether your data is on-prem in a physical or virtual server, or in the cloud via SaaS applications, only Datto offers end-to-end recoverability and single-vendor accountability.


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Datto Features

  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration

Datto Reviews Recently Reviewed!


Might be a very good product - but you may never find out

May 08, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not sure if there are any benefits of the backup software product. Datto claims to offer other products and services

Cons: Arrogant sales people who don't know what they sell;
Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment ;
Tickets are open forever with no one taking responsibility and actions

I am yet to receive an answer to a ticket that is now 8 months old to get someone to ship the faulty device back to us and remove our credit card from file.
The entire story would take too much time to write up.

Do they offer a good product? Maybe. The lack of service can turn any product into your personal nightmare.

Great Experience and great Customer Service

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Datto for almost all of our SMBs. They are easy to set up, and reliable and easy to administer.

Cons: Very small form factor, and needs to have good ventilation. We have killed several boxes putting them into a too small area, and then they over heat.

Capterra-loader

Datto software can take and store excellent backups, but their interface routinely doesn't work.

Apr 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Backups are easy to review and set up. If you are setting up a local backup and have simply server setups (Such as a stand alone Windows server) it is easy to take backups, manage images, and even get to files for fast restores.

Cons: Many features are published before they work, and if your server has any type of complication, such as encryption or being Linux, the backups fail. Support will routinely close a ticket just saying that they are aware something a feature doesn't work, and they suggest that if you would like them to work as advertised a feature request should be put it.

Overall: The local backups are very reliable, they do offsite in a way that support can retrieve your data when needed, and the company if very polite and friendly, and will gladly explain why the part you need doesn't work.

Datto does everything right, but it basically uses ShadowProtect infrastructure

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Their BDR device is simple to set up, and works as expected. You can virtualize from your backup media, and reduce downtime considerably. Their support team is average - expect some wait time, but unfortunately pretty much all backup software we've tried is about the same on support.

Cons: It seems like the BDR box that Datto builds is the only thing unique to the service. It's a lot cheaper to just configure your own BDR and use something like Acronis or ShadowProtect to do your backups. I gave this 4-5 stars on everything except value for money, because I think you can do the same thing for cheaper.

Overall: Virtualizable backups from the backup media, nice BDR with great build quality, and good customer support.

Capterra-loader

Great solution for backups

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Provides on-site backup to hardware device AND backup to cloud. It also allows you to spin up an instance of a server locally on the Datto device--- making emergency recoveries very quick.

Cons: Sometimes it has been difficult for my network support team to get timely or complete technical answers to support questions from Datto.

Use Datto for most of our clients and has made us look great on more than one occasion

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great features and pretty easy web support page to be able to remotely manage. If a full server goes down, can spin up a backup of that server in the cloud or on the local device to keep production going while recreating the downed box. Even had a client have their servers seized for 2 weeks and we were able to run their servers from the cloud until they received them back. Then was able to merge the data back onto their local servers so they were able to continue working the whole time.

Cons: Can sometimes get broken connections on the local end and have difficulty getting backups to start up again. Usually support is pretty good with finding the issue or replacing the product (though this does put the information at risk for that time being)

Overall: Fantastic backup system with easy use to bring up specific backups from any backup or ability to spin up entire servers in case of an emergency

Best small business solution for Backups

Mar 15, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You get a box that hooks up to your network. It backs up your servers, send data off to the cloud, and if you have down hardware will work as your server until you have repaired the hardware and gotten back online. It can save you business of 5-20 people.

Cons: It can be a steep investment, and the device can be some what complicated to setup. They do eat a good amount of bandwidth so you need to setup transfers properly. Its all about timing.

Overall: None

Industry leader in dedicated backup and disaster recovery appliances

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Datto alerts integrate into our ticketing system and sends notices to our NOC engineers for fast remediation.

Cons: Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.

Best backup software ever used

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Sleepless nights wondering if you could restore or what to do after ransomware targets a file server are no more. Good support and good product.

Cons: If you need to upgrade or replace a drive, the system needs to go offline to repair. In addition, bare metal restores have always been a problem. It can get expensive with the cloud portion.

Datto has a solid and reliable solution that you can count on.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Back verification screen shots as proof of working backups
Option of Local an/or Cloud virtualization and restore.
Service and Support is great.
Highly Configurable.

Cons: Datto is only available via registered re-sellers/partners so you are not able to get this service direct to your internal IT department.

Overall: We have been saved from cryptlocker more than once thanks to this product.

Easy

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is truly great. From the thing, to all the stuff it does. It really is a subpurb product.

Cons: I really dislike the widget mobility function. It externalizes things that should be fine internalized.

Capterra-loader

How important is your data? No matter what you do, you c an't do it without data. So back it up.

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have a client who did NOT use Datto or any other cloud-based data storage and recovery service. Their drive crashed last year and because we didn't have the equipment or personnel on-hand to recover the data, we had to outsource it. They could have paid through the next two or three years with instantly accessible, updated-in-real-time, cloud-based file storage, recovery and security with Datto for what we invoiced them for the job. It's that simple.

Finally, IT admins can sleep well knowing their data is protected

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LIghtning-quick recovery of files/folders and even systems. So easy to deploy and even easier to recover data. Quick spin-up of virtual machine for business continuity. Administration is simple and This product is loaded with actually useful and necessary features that directly benifit the MSP concerned with their customer's intellectual assets and productivity.

Overall: Peace of mind knowing that the customer's infrastructure was well protected.

Backupify backup will not work on large org.

Oct 05, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: easy backup

Cons: nightmare to restore data

Overall: We have Backupify on3 org, sales org and 2 service orgs, it work great on the small orgs, but with on our 50 gb data org, backup get cancel all the time, When try to retrieve on backup files it is a nightmare to get the CSV files for daily backup on multiple days (audit purpose).

Recommendations to other buyers: you get what you paid for

Datto is the best DR solution for MSPs period.

Jun 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is just so easy to implement and manage. We have over 400 servers we back up on a daily basis (most on an hourly basis) and we are able to manage all of that with 1 person.

Cons: They are in the process of adding more Enterprise features that will make the product more appealing to those sized businesses. That has been the only shortcoming in the past.

Overall: I've been a Datto partner for 7+ years now and can't say enough good things about them. We liked the solution so much that we sold our traditional MSP in order to start a DRaaS company based solely on Datto. If I was willing to bet my entire future on the product, you had better believe that I have researched many other solutions on the market and none compare to this system as a full-featured turn-key solution.

Recommendations to other buyers: If you are sitting on the fence, go ahead and get the first device. You won't be sorry.

Datto is a great solution for an MSP

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I work for a long time Datto partner. We've gone thru it all with them over the years. Their solutions are very reliable. Datto's greatest strength is ease of management. We manage over 700 individual backups with cloud sync and I believe it is the most efficient solution for managing large quantities of backups.

Sep 15, 2017
5/5
Overall

May 28, 2017
5/5
Overall