# Datto SIRIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Datto SIRIS the right Backup solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148228/Datto/reviews --- Datto SIRIS 4.5 (91) [View alternatives](https://www.capterra.com/p/148228/Datto/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Datto SIRIS Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews RG Randy G AVP - Systems AdministratorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “It is incredibly reliable, easy to use, and easy to manage.“ May 19, 2025 IB Ian B Prevent ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Screenshot verification doesn't complete on some machines. “ June 18, 2023 CT Colten T Backup SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I love the three-point backup and how easy it is to put into place“ August 19, 2024 Ai Alexander i OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Drive consistency checks are real strict and are not always fixed with checkdisk.“ May 25, 2021 IB Ian B Prevent ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is easy to add and manage machine from the management console. “ June 18, 2023 AR Adam R ownerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes certain older OS versions will not allow the backups to work.“ June 1, 2021 Id Ivan d Managing PartnerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “We really love this product, and we would use it more extensively if it wasn't for the cost, that makes it out of reach for most of our customers.“ December 19, 2022 SL Simon L DirectorInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Servers fail so don't gamble your business away for a few extra pounds invested to be sure of having addressed the subject correctly.“ May 25, 2021 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt K. CEO Information Technology and Services Used the software for: 2+ years ### "Datto Siris - for backups that just work" November 27, 2021 5.0 Pros Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared. Cons The only drawback is that it requires their hardware. Alternatives considered [Unitrends Backup](https://www.capterra.com/p/149362/Unitrends-Enterprise-Backup/)[x360Recover](https://www.capterra.com/p/187221/Replibit/) Reason for choosing Datto SIRIS best overall value based on features and customer service Review Source CT Colten T. Backup Specialist Information Technology and Services Used the software for: 2+ years ### "Awesome review!" August 19, 2024 5.0 Overall, my experience with datto Siris is quite good! Pros I love the three-point backup and how easy it is to put into place Cons Warranties and getting support to do an RMA can be a little frustrating. Alternatives considered [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Reason for choosing Datto SIRIS Easy to onboard and we enjoy uniform products across all our companies that we manage. Review Source TB Trevor B. IT Director Computer Networking Used the software for: 2+ years ### "once a great company now its time to avoid" September 16, 2024 2.0 before the merger it was a great company to work with. since \[sensitive content hidden\] first they messed up all the billing, (still cant get it right) then support died. so its a quick down hill experience Pros I love the concept of the product, image level backups with offsite sync Cons \[sensitive content hidden\] , after the merger support died. when from 5 min to get ahold of a tech to 3 hours. if your lucky. Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) datto offered a complete solution where shadow protect was just the software, at that time datto used the shadowprotect software Review Source MC Michael C. CTO Information Technology and Services Used the software for: 2+ years ### "Datto SIRIS backup one of the best if backup and continuity services, not the cheapest" June 3, 2021 5.0 Datto has saved many companies from the clutches of ransomware. If you need peace of mind. You will have that. Pros This is a very mature, robust, and feature-rich service. Datto is more than a product or software, it is an end-to-end business continuity solution. Cons This is not an inexpensive solution. There is a contract associated with the service as well. Datto is now a large corporation and the characteristics that follow corporations have not passed them over. Alternatives considered [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Reason for choosing Datto SIRIS We needed a complete solution, not just a backup product. It's great to have a backup when you need it. It is not ideal to have to wait a week for a new server to be built and configured. Just to next sit back and wait on data to be copied. Review Source YD Yuniet D. Systems Engineer Computer & Network Security Used the software for: 2+ years ### "Very good and affordable product" December 3, 2023 5.0 Very good experience overall. Experience with many customers. Pros Easy of use, reliable, secure. Support is acceptable. Cons Does not take agentless backup on Hyper-V Alternatives considered [Barracuda Email Protection](https://www.capterra.com/p/175506/Barracuda-Essentials/) Reason for choosing Datto SIRIS price, reliability and easy to use. Very trustable product. Review Source JD Jon D. IT manager Information Technology and Services Used the software for: 6-12 months ### "Stay away. Lots of choices in this industry, don't waste your time" August 25, 2021 1.0 I fought with Datto technical support for 6 months before they gave up on supporting their device. Pros Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention. Cons I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data. Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Datto SIRIS Alto was already installed so it was the easiest system to get setup. At least until I tried to use the software and discovered the previous consultant hadn't been watching the device and it hadn't had a successful backup in months. Review Source MP Mark P. Director Information Technology and Services Used the software for: 2+ years ### "How much is your business and data really worth?" May 26, 2021 5.0 Datto does everything as advertised. Fast recovery, great support and simple setup Everything you expect and want Pros It is amazing how many people spend money in the wrong areas. Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery. We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist. Setup is quick and easy as well. Fast and reliable recovery Cons People will complain about the price. Yes it is a lot more than its competitors however you also get a lot more for your $$$. So really when you drill it down, its a smorgasbord of product features, speed and support. Unfortunately not everyone see this and therefore the price can be a kick back. Reason for choosing Datto SIRIS It did everything we wanted in one solution Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Simpler solution as an all in one product and simple offsite as well (However the competitors are doing the same features now) Review Source JG Josh G. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Better protection again ransomware" November 9, 2020 5.0 Working with Datto has been great. After we received the product separate calls were setup to walk us through installing and configuring it. Their support was great and answered all of the questions I had and made sure I was familiar with their product. Pros We're switching from other backup software to Datto. Their backup appliance does an excellent job of keeping our data safe. I like that everyday I get a screenshot of the backed up device running. That way I know the backups will work when needed. This product also work 100% of the time. I've used other software that worked about 85%-90% of the time. This product has been consistent. Cons Setting it up is a little difficult at first. A couple options I think should be grouped together to make it easier to find them. That's my biggest complaint, which is minor in the entire scope. Alternatives considered [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Reason for choosing Datto SIRIS Datto was more responsive in answering all of my questions and didn't pressure me at all. Review Source RG Randy G. AVP - Systems Administrator Banking Used the software for: 2+ years ### "Hands down the best backup solution available, if you can afford it. " May 19, 2025 5.0 Datto provides your organization with a backup appliance that can allow you to restore VMs directly to the device itself, the cloud or a combination of the two. It is incredibly reliable, easy to use, and easy to manage. Pros Datto SIRIS is probably the best backup solution for on premise organizations, bar none. The reliability, disaster recovery and support make this product a no brainer for any organization taking their backup solutions seriously. Cons Easily the price, with all of the features and support provided for the product, Datto SIRIS costs more than most options in the industry. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Datto SIRIS Makes the Grade" August 5, 2025 4.0 Very good, high function products. Good range of appliances with varying sizes and form factors. Good storage capacities offered. Pros Fast, reliable data recovery. Iron clad protection of critical data, and seamless operations when enabling quick restoration after disruptions. Cons Sticky issues that can arrise from moving off of SIRIS without losing a bunch of data during the transition. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "Reliable Backup Service" June 18, 2023 5.0 We have had dependable backups of our files and devices in Datto. The admin portal can be taught to engineers without to much hassle. The configurations are easy to manage and the support has been helpful when we had to reach out to them. Pros Datto Siris backups is able to backup our physical and virtual machines. It is easy to add and manage machine from the management console. Disaster recovery on the local Datto physical server has enabled to run domain controllers and other servers that are critical to the infrastructure when the on-site hosts have gone down. Cons Screenshot verification doesn't complete on some machines. The backups for newly added machines take a while to complete and the roundtrip process can take some steps and time to complete. Uploads to the cloud depend heavily on the clients internet connection speeds. Review Source DJ David J. CIO Computer Networking Used the software for: 2+ years ### "Datto SIRIS BCDR" June 1, 2021 5.0 I sleep better at night with this solution in place. Pros The system is fairly straightforward. Once you set one up, the average technician should be able to be turned lose to deploy more by themselves. Cons If there is a con, it would only be price. But even then I don't think it's terribly expensive. Reason for choosing Datto SIRIS Cost, support, continual re-investment of the company obviously interested in bettering their offering. Review Source JR Jason R. IT Specialist Computer & Network Security Used the software for: 2+ years ### "More than just a backup" December 18, 2019 5.0 This solved both data backup and disaster recovery all in one. Disaster isn't just an act of God, but hardware failure can be a disaster. Had client that was 24x7 that dealt with suicide hotline, their server allowed them to communicate with others across the country. This server allowed them to notify others when they had someone on the line that was suicidal. If they place the person on hold that person may not pick back up. When the server hardware failed, able to spin that server backup in a virtual environment and allowed them to continue showed me right there why to use this product. Pros Knowing that it is more than just a backup solution, it is a pure disaster recovery solution. Data recovery is great but when hardware fails knowing I can be backup and running in less than an hour is actually life saving. Cons Not much I don't like about the software. Once its up and running it works and support is wonderful, can't honestly think of con. Reason for choosing Datto SIRIS All in one package, you get the hardware, support, offsite and reliability in one place. Review Source CG Chris G. Owner Information Technology and Services Used the software for: 2+ years ### "A cornerstone of our MSP business" June 1, 2021 5.0 It allows up to safely and efficiently keep our customer's system backed up and fully protected from all hazards. Pros Easy to implement with set-it-and-forget-it quality. Back-end monitoring is very detailed. Cons Cost for storage size curve is a little steep. I'd like to get more storage for the same dollars. Review Source BM Bryant M. President Commercial Real Estate Used the software for: 2+ years ### "Everything you need for B/C and D/R" June 1, 2021 5.0 The service and support is beyond any other vender in the market. Pros Easy to setup and restore baremetal and files. Cons There are no cons to this product it is easy to use and the Datto team (from sales to service) is outstanding. Reason for choosing Datto SIRIS Service and support. Review Source JB Jeffrey B. Escalation Technician Used the software for: 2+ years ### "Use Datto for most of our clients and has made us look great on more than one occasion" March 16, 2018 5.0 Fantastic backup system with easy use to bring up specific backups from any backup or ability to spin up entire servers in case of an emergency Pros Great features and pretty easy web support page to be able to remotely manage. If a full server goes down, can spin up a backup of that server in the cloud or on the local device to keep production going while recreating the downed box. Even had a client have their servers seized for 2 weeks and we were able to run their servers from the cloud until they received them back. Then was able to merge the data back onto their local servers so they were able to continue working the whole time. Cons Can sometimes get broken connections on the local end and have difficulty getting backups to start up again. Usually support is pretty good with finding the issue or replacing the product (though this does put the information at risk for that time being) Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 2+ years ### "Datto excels " August 21, 2018 4.0 Pros Datto is very easy to set up, easy to use, and easy to test/verify backups. RPO/RTO improvement was remarkable. There is a sense of security that comes from knowing all of your servers can be virtualized in the cloud should a local disaster strike. Cons We had some issues initially that were eventually determined to be hardware related. While the device was replaced, it took a very long time to convince support that hardware was the issue. They seem to always want to blame the network. Review Source BP Bob P. Tier 3 Used the software for: 2+ years ### "Best small business solution for Backups" March 16, 2018 5.0 None Pros You get a box that hooks up to your network. It backs up your servers, send data off to the cloud, and if you have down hardware will work as your server until you have repaired the hardware and gotten back online. It can save you business of 5-20 people. Cons It can be a steep investment, and the device can be some what complicated to setup. They do eat a good amount of bandwidth so you need to setup transfers properly. Its all about timing. Review Source TR Tom R. Owner Information Technology and Services Used the software for: 2+ years ### "If you run a business, this is a must have." June 1, 2021 5.0 Pros Verifiable backup screenshots and a comprehensive cloud-based product dashboard. Cons My only complaint is the fact that if you need additional storage space, you can't add additional hard drives yourself. You have to go through Datto for that. Review Source VR Verified Reviewer IT Analyst/Technician Veterinary Used the software for: 2+ years ### "Datto " April 30, 2019 5.0 We were able to switch away from tapes and also get our backups in a secure location so if a major disaster hit we know our data is safe. Pros Does everything a good backup service should do. On device on site backups Cloud backups. Able to run environment from the cloud if major disaster hits. Set it and forget it type of system Cons Can be kind of expensive but if you want your data protected its worth the price tag. Review Source EA Emily A. Dispatcher Information Technology and Services Used the software for: 2+ years ### "Datto Review" September 17, 2019 5.0 I use Datto on a daily basis to monitor backups for multiple clients. Pros The Datto Backup Portal is so easy to navigate. Failures and notifications stick out immediately so they can be addressed right away. Recovering data is quick with little downtime for the end user. Cons If screenshot verification's fail, they should automatically try again the next time that a backup is run. Review Source AR Alejandro R. CEO Information Technology and Services Used the software for: 2+ years ### "Datto" June 1, 2021 5.0 Pros Web portal interface super easy to use and manage. Cons Nothing comes to mind................... Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Vendor uncertainy. Review Source JK Jon K. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Fantastic product, Redundancy and Virtualization all combined." June 1, 2021 5.0 Fantastic. Service and support is awesome. Pros It just works, It's pretty much set and forget. I know that Datto has my back when I have a device like this in place. Cons There is really nothing that the device does not have. Reason for choosing Datto SIRIS Felt better about the hardware and support. Review Source JW Joe W. President Information Technology and Services Used the software for: 2+ years ### "Best product. " June 1, 2021 5.0 Our experience has been great. Their support always comes through when needed. Pros Its feature rich and the simplicity is great. Cons The cost is about the only thing I don't like but looking at the big picture its worth it. Reason for choosing Datto SIRIS Because it works all the time. Review Source Daniel G. Support technician Information Technology and Services Used the software for: 6-12 months ### "Great All in One tool" August 27, 2019 5.0 Pros The abundance of tools that are available Cons The complexity of the user interface on the end user side Review Source Similar Products Featured