--- title: "Datto SIRIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Datto SIRIS the right Backup solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148228/Datto/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Datto SIRIS 4.5 (91) [View alternatives](https://www.capterra.com/p/148228/Datto/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Datto SIRIS Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews RG Randy G AVP - Systems AdministratorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “It is incredibly reliable, easy to use, and easy to manage.“ May 19, 2025 IB Ian B Prevent ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Screenshot verification doesn't complete on some machines. “ June 18, 2023 CT Colten T Backup SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I love the three-point backup and how easy it is to put into place“ August 19, 2024 Ai Alexander i OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Drive consistency checks are real strict and are not always fixed with checkdisk.“ May 25, 2021 Id Ivan d Managing PartnerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “We really love this product, and we would use it more extensively if it wasn't for the cost, that makes it out of reach for most of our customers.“ December 19, 2022 AR Adam R ownerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes certain older OS versions will not allow the backups to work.“ June 1, 2021 YD Yuniet D Systems EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “Easy of use, reliable, secure.“ December 3, 2023 SL Simon L DirectorInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Servers fail so don't gamble your business away for a few extra pounds invested to be sure of having addressed the subject correctly.“ May 25, 2021 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt K. CEO Information Technology and Services Used the software for: 2+ years ### "Datto Siris - for backups that just work" November 27, 2021 5.0 Pros Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared. Cons The only drawback is that it requires their hardware. Alternatives considered [Unitrends Backup](https://www.capterra.com/p/149362/Unitrends-Enterprise-Backup/)[x360Recover](https://www.capterra.com/p/187221/Replibit/) Reason for choosing Datto SIRIS best overall value based on features and customer service Review Source MC Michael C. CTO Information Technology and Services Used the software for: 2+ years ### "Datto SIRIS backup one of the best if backup and continuity services, not the cheapest" June 3, 2021 5.0 Datto has saved many companies from the clutches of ransomware. If you need peace of mind. You will have that. Pros This is a very mature, robust, and feature-rich service. Datto is more than a product or software, it is an end-to-end business continuity solution. Cons This is not an inexpensive solution. There is a contract associated with the service as well. Datto is now a large corporation and the characteristics that follow corporations have not passed them over. Alternatives considered [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Reason for choosing Datto SIRIS We needed a complete solution, not just a backup product. It's great to have a backup when you need it. It is not ideal to have to wait a week for a new server to be built and configured. Just to next sit back and wait on data to be copied. Review Source JD Jon D. IT manager Information Technology and Services Used the software for: 6-12 months ### "Stay away. Lots of choices in this industry, don't waste your time" August 25, 2021 1.0 I fought with Datto technical support for 6 months before they gave up on supporting their device. Pros Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention. Cons I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data. Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Datto SIRIS Alto was already installed so it was the easiest system to get setup. At least until I tried to use the software and discovered the previous consultant hadn't been watching the device and it hadn't had a successful backup in months. Review Source CT Colten T. Backup Specialist Information Technology and Services Used the software for: 2+ years ### "Awesome review!" August 19, 2024 5.0 Overall, my experience with datto Siris is quite good! Pros I love the three-point backup and how easy it is to put into place Cons Warranties and getting support to do an RMA can be a little frustrating. Alternatives considered [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Reason for choosing Datto SIRIS Easy to onboard and we enjoy uniform products across all our companies that we manage. Review Source YD Yuniet D. Systems Engineer Computer & Network Security Used the software for: 2+ years ### "Very good and affordable product" December 3, 2023 5.0 Very good experience overall. Experience with many customers. Pros Easy of use, reliable, secure. Support is acceptable. Cons Does not take agentless backup on Hyper-V Alternatives considered [Barracuda Email Protection](https://www.capterra.com/p/175506/Barracuda-Essentials/) Reason for choosing Datto SIRIS price, reliability and easy to use. Very trustable product. Review Source TB Trevor B. IT Director Computer Networking Used the software for: 2+ years ### "once a great company now its time to avoid" September 16, 2024 2.0 before the merger it was a great company to work with. since \[sensitive content hidden\] first they messed up all the billing, (still cant get it right) then support died. so its a quick down hill experience Pros I love the concept of the product, image level backups with offsite sync Cons \[sensitive content hidden\] , after the merger support died. when from 5 min to get ahold of a tech to 3 hours. if your lucky. Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) datto offered a complete solution where shadow protect was just the software, at that time datto used the shadowprotect software Review Source MP Mark P. Director Information Technology and Services Used the software for: 2+ years ### "How much is your business and data really worth?" May 26, 2021 5.0 Datto does everything as advertised. Fast recovery, great support and simple setup Everything you expect and want Pros It is amazing how many people spend money in the wrong areas. Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery. We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist. Setup is quick and easy as well. Fast and reliable recovery Cons People will complain about the price. Yes it is a lot more than its competitors however you also get a lot more for your $$$. So really when you drill it down, its a smorgasbord of product features, speed and support. Unfortunately not everyone see this and therefore the price can be a kick back. Reason for choosing Datto SIRIS It did everything we wanted in one solution Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Simpler solution as an all in one product and simple offsite as well (However the competitors are doing the same features now) Review Source JG Josh G. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Better protection again ransomware" November 9, 2020 5.0 Working with Datto has been great. After we received the product separate calls were setup to walk us through installing and configuring it. Their support was great and answered all of the questions I had and made sure I was familiar with their product. Pros We're switching from other backup software to Datto. Their backup appliance does an excellent job of keeping our data safe. I like that everyday I get a screenshot of the backed up device running. That way I know the backups will work when needed. This product also work 100% of the time. I've used other software that worked about 85%-90% of the time. This product has been consistent. Cons Setting it up is a little difficult at first. A couple options I think should be grouped together to make it easier to find them. That's my biggest complaint, which is minor in the entire scope. Alternatives considered [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Reason for choosing Datto SIRIS Datto was more responsive in answering all of my questions and didn't pressure me at all. Review Source SL Simon L. Director Information Technology and Services Used the software for: 2+ years ### "Datto SIRIS, dependable BUDR" May 25, 2021 5.0 I've used the Datto Siris for years now and been extremely happy with its day to day performance and when used in anger. Support from Datto is also excellent. Pros For a start this is not so much software but hardware with software on it and partially in the cloud. What I like about it is it just works, and the screenshot verification gives great peace of mind. Cons Its an expensive platform compared to some competitors but you get what you pay for and you you can't mess around with BUDR. Servers fail so don't gamble your business away for a few extra pounds invested to be sure of having addressed the subject correctly. Switched from [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reliability, simplicity and screenshot verification. Review Source MM Mari M. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Complete Solution" May 26, 2021 5.0 It gives me peace of mind that I offer clients a solution that meets all their needs. I am very pleased. Pros Only one vendor for a total BC/DR solution. Robust security functionalities. Easy to set up and manage. Trust that I can recover granular data, files and virtual machines, without long or laborious processes Cons Because I am also a reseller, some customers still ask to support to tape, which is not available in SIRIS. Also, more compatibility with operating systems. Alternatives considered [Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/) Reason for choosing Datto SIRIS Hidden cost. Support. Security. Trust Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Avoid hidden costs of Azure and to have only 1 vendor to support the whole solution. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "Reliable Backup Service" June 18, 2023 5.0 We have had dependable backups of our files and devices in Datto. The admin portal can be taught to engineers without to much hassle. The configurations are easy to manage and the support has been helpful when we had to reach out to them. Pros Datto Siris backups is able to backup our physical and virtual machines. It is easy to add and manage machine from the management console. Disaster recovery on the local Datto physical server has enabled to run domain controllers and other servers that are critical to the infrastructure when the on-site hosts have gone down. Cons Screenshot verification doesn't complete on some machines. The backups for newly added machines take a while to complete and the roundtrip process can take some steps and time to complete. Uploads to the cloud depend heavily on the clients internet connection speeds. Review Source CB Chris B. Director Information Services Used the software for: 2+ years ### "A Backup System you can trust!" June 3, 2021 5.0 Pros The Datto SIRIS backup solution is the best backup system on the market! Whenever disaster strikes, i can rely on Datto to recover my client's servers fast! Cons The pricing is quite high for the support and cloud storage compared to other vendors. Alternatives considered [DiskStation](https://www.capterra.com/p/206898/Active-Backup-for-Business/)[Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/)[ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Review Source CG Chris G. Owner Information Technology and Services Used the software for: 2+ years ### "A cornerstone of our MSP business" June 1, 2021 5.0 It allows up to safely and efficiently keep our customer's system backed up and fully protected from all hazards. Pros Easy to implement with set-it-and-forget-it quality. Back-end monitoring is very detailed. Cons Cost for storage size curve is a little steep. I'd like to get more storage for the same dollars. Review Source BM Bryant M. President Commercial Real Estate Used the software for: 2+ years ### "Everything you need for B/C and D/R" June 1, 2021 5.0 The service and support is beyond any other vender in the market. Pros Easy to setup and restore baremetal and files. Cons There are no cons to this product it is easy to use and the Datto team (from sales to service) is outstanding. Reason for choosing Datto SIRIS Service and support. Review Source JB Jeffrey B. Escalation Technician Used the software for: 2+ years ### "Use Datto for most of our clients and has made us look great on more than one occasion" March 16, 2018 5.0 Fantastic backup system with easy use to bring up specific backups from any backup or ability to spin up entire servers in case of an emergency Pros Great features and pretty easy web support page to be able to remotely manage. If a full server goes down, can spin up a backup of that server in the cloud or on the local device to keep production going while recreating the downed box. Even had a client have their servers seized for 2 weeks and we were able to run their servers from the cloud until they received them back. Then was able to merge the data back onto their local servers so they were able to continue working the whole time. Cons Can sometimes get broken connections on the local end and have difficulty getting backups to start up again. Usually support is pretty good with finding the issue or replacing the product (though this does put the information at risk for that time being) Review Source MN Mark N. Infrastructure Engineer Information Technology and Services Used the software for: 6-12 months ### "Remote monitoring made easy" June 24, 2019 5.0 Overall I am very satisfied with Datto. This tool is single-handedly the most powerful weapon against support tickets. The only thing Datto could do better is by adding a better in-app interface to navigate to other machines. Pros Datto makes everything manageable remotely. It comes with built-in scripts for easy installations as well as having a fully functioning remote control feature called Splashtop. The app opens on startup before a user logs in, giving you full functionality to work on multiple users on the machine. An overall incredibly powerful tool. Cons Datto sometimes has severe memory leaks. This is typically when you are connected to a computer that is no longer online and Datto is still trying to reach it pro-actively using a lot of memory, so far this is the only issue I have run into that recurs. Review Source RF Rick F. IT Manager Information Technology and Services Used the software for: 2+ years ### "Peace of Mind" June 1, 2021 5.0 Pros The self-testing, and reliable results allow us to protect our customers as well as ourselves. Cons Cloud continuity cannot be scheduled, and reporting events for continuity cannot be separated like they are for SIRIS hardware devices. Review Source PK Peter K. Consultant Information Technology and Services Used the software for: 2+ years ### "Datto SIRIS Review" June 1, 2021 4.0 Overall Experience is good Pros Ease of Deployment, Configuration and description were clear and concise Cons Screen shot backup failures, and having to manually to a differential merge Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Datto SIRIS Quality, Service, Support Review Source DA Daniel A. IT Coordinator Government Administration Used the software for: 2+ years ### "Datto has a solid and reliable solution that you can count on." January 15, 2018 5.0 We have been saved from cryptlocker more than once thanks to this product. Pros Back verification screen shots as proof of working backups Option of Local an/or Cloud virtualization and restore. Service and Support is great. Highly Configurable. Cons Datto is only available via registered re-sellers/partners so you are not able to get this service direct to your internal IT department. Review Source VR Verified Reviewer Project Delivery Manager Used the software for: 2+ years ### "Industry leader in dedicated backup and disaster recovery appliances" February 13, 2018 5.0 Pros Datto alerts integrate into our ticketing system and sends notices to our NOC engineers for fast remediation. Cons Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant. Review Source Sarah U. Technical Specialist Information Technology and Services Used the software for: 2+ years ### "Everyone should have Datto!" April 25, 2019 5.0 Have used it for clients over the last few years. I love their support is always on top of things 24-7 if there are any issues and quick to help. Pros I like how easy is to use and how great customer service is!We use for the file and backup Cons Nothing everything about this software is fantastic!! Review Source JK Jon K. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Fantastic product, Redundancy and Virtualization all combined." June 1, 2021 5.0 Fantastic. Service and support is awesome. Pros It just works, It's pretty much set and forget. I know that Datto has my back when I have a device like this in place. Cons There is really nothing that the device does not have. Reason for choosing Datto SIRIS Felt better about the hardware and support. Review Source AR Andrew R. Sales & Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Business Continuity, not just Disaster Recovery." May 26, 2021 5.0 Great to deal with. Pros Backup schedule as short as every 10 minutes means you won't lose much data between backups. Being able to spin up your environment both onsite from the SIRIS device and the cloud within minutes can keep your business operating with minimal downtime - saving thousands of dollars in lost production. Restore lost files - either accidentally deleted, or maliciously deleted by exiting employees. Cons Ongoing monthly costs are high, but the benefit of being able to spin up your environment both onsite from the SIRIS device and the cloud makes it worth it. Backups can slow the network - so getting the backup schedule right is important so as not to slow the network during busy periods. Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Onsite and cloud recovery in minutes. Review Source RS Robert S. CEO Computer & Network Security Used the software for: 2+ years ### "SIRIS Rocks" May 25, 2021 5.0 The device and services backup as advertised. Safeguarding crucial infrastructure and minimizing downtime. Pros Easy to deploy, backups and safeguards your data and provides auto verification. Cons one or two of the pages could be easier to navigate to and from Review Source CA Chris A. VP of IT Used the software for: 2+ years ### "Best backup software ever used" January 17, 2018 5.0 Pros Sleepless nights wondering if you could restore or what to do after ransomware targets a file server are no more. Good support and good product. Cons If you need to upgrade or replace a drive, the system needs to go offline to repair. In addition, bare metal restores have always been a problem. It can get expensive with the cloud portion. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.