Epicor Software

Epicor ERP

4 / 5 13 reviews

Who Uses This Software?

Discrete manufacturers in the Rubber & Plastics, Fabricated Metals, Industrial Equipment, Electronics & Hi-Tech, Aerospace, Medical Devices, Printing and Packaging, and Automotive industries.


Average Ratings

13 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Epicor Software
  • www.epicor.com
  • Founded 1972
  • United States

About Epicor ERP

Epicor ERP delivers flexible, industry-specific business software that is designed around the precise needs of our manufacturing customers, and is available in the cloud, hosted, or on-premises. Epicor ERP provides a proven foundation to leverage new technologies such as the Internet of Things, big data and analytics, social collaboration, and mobility, which all support manufacturers moving towards Industry 4.0 and smart manufacturing initiatives.


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Epicor ERP Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Consolidation / Roll-Up
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • General Ledger
  • Government
  • Multi-Currency
  • Payroll
  • Project Accounting
  • Purchasing
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Trust Accounting
  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
  • Bills of Material
  • Compliance Management
  • Document Management
  • Forecasting
  • Formula Management
  • Process Manufacturing
  • Product Configurator
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

Epicor ERP Reviews Recently Reviewed!

Quality was fairly decent, but customer service was to be desired

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The user interface was fairly good. While it's a modularized system it seemed to integrate its information across the system.

Cons: Their customer service wasn't the best. We could have used more support especially during implementation.

Effective software if implemented correctly

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how the database is setup, and how they have an out of the box data dictionary in the software to be able to navigate and link tables correctly

Cons: I like least how unforgiving the implementation of the software is. It is near impossible/comes with big headaches to make significant mapping changes

Overall: I think the main benefits are that it has robust capabilities to match a business if it is implemented correctly

Changed our company in 1996 and still improving how we serve our customers

Oct 04, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software allows a quoter to include every facet of a project before it gets a customer PO. From that quote, every detail is able to be brought through to the order, the job, the packing slip, and the final invoice. There are so many different ways to track various phases of the project as it moves through. Every detail can be recorded if every employee is disciplined enough to make the input. Then, 10 years from now, when the machine finally has a hiccup, (and assuming everyone entered all the details) you know every purchased part and have a link to every drawing used in manufacturing. Your customer will be amazed when you can recite those part numbers and pull prints within minutes 10 years later with absolute accuracy. You will eliminate QuickBooks, sales force or any other CRM, MS Project, and a host of programs that are not integrated and require multiple entries once you are fully functional. This software will transform your company, and you will become more profitable than you were before. Your work week will never be under 50 hours again, and you will either learn very facet of the software of spend well over 100k every year to keep it running, but if you stay on every employee all the time to do their best and do YOUR best, you will realize some incredible benefits. Our company does more with 20 people than many companies do with 50, and we manufacture parts and machinery. We can credit a lot of that success to the Epicor ERP system.

Cons: There are a few Caveats. There is no way you can employ a single person who is not college educated. Without math skills, great writing and data entry skills, and an exceptional amount of discipline, you will not get the quality inputs, and the software will not be able to give quality outputs. Slowly, over a period of about 3-5 years, you will come to the realization that people just cant come up to the level of inputting the information correctly, and you will have to decide if you want this software to work and be useful of if you want to eliminate these people. There is no other way, it simply cant work. Garbage in - Garbage out.
The complexity of the entire computer industry has taken the decision that they are going to complicate every facet that they can to require you to hire consultants to do what for 20 years you could easily do yourself. Continual updates, incredibly complicated reporting that an average person used to be able to do, and a constant push to the cloud really get in the way of helping your customers at every turn. It is almost as if, as a machine shop in our case, your mission is to configure software all day and never deliver a single project.
The pros outweigh the cons, but the cost of ownership and value of the effort put into keeping the software functional was less than 10% in 1996-2010 than it is today. If our company was looking at this software today, I really don't know if it would be possible to justify it.

Overall: Increased profitability, and the best record keeping ability I have seen in any software to date. I am confident I can get whatever my customer needs in less time than any competitor, especially if it isn't in stock. I can and do recommend this software, and I am involved with a number of user groups, IT groups, and machining groups who are always asking what we use and how we keep it functional.

User of Epicor EPR

Aug 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have only used it for less than 6 months, still learning. It appears to be very robust with the ability to handle most types of transaction

Cons: It is not user friendly and at least with our companies set-up, data searches are very difficult to produce. There needs to be a lot of moving around in the software to complete a task

Overall: Robust capability of processing the transactions as needed with vast GL capablilty

Epicor provides a robust modular ERP that allows us buy and expand the system as our company grows.

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them.

Cons: There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive.

Overall: The software tracks and reports on our production and performance. Integration across modules allows adjustments in one module to be appropriately communicated across the system.

Overall happy with our selection and use.

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Balances intuitive design w/complex features and functionality. Very good documentation and built-in help.

Cons: Easier ability to make more common, minor, cosmetic customizations; somewhat inconsistent from module to module/menu to menu.

Shelving + RACK Software

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Was an enjoyable visitation. I would be interested in the product if it were easier. The system seems to be not ease friendly.

SRS Inc....

Apr 04, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Does not work as it should

- info is difficult to gut out

- Support is nonexistent

_ The cost of support is way to high!!!!

Epicor Review

Apr 04, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Epicor allows for easy data entry and retrieval. It is slow in speed. I don't like how you can't easily go back a screen... instead everything is a pop up window.

Everything in one package

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to update and use, navigation by pc or tablet makes it a portable solution on the shop floor as needed

Cons: Some features are connected to others so to track labor you need to purchase payroll, even if you don't use payroll in Epicor

Overall: Been working with Epicor since 2005 and they have been making great strides to make the software more efficient, easier to update, and constantly adding new functionality to make it a real value! If you don't need all the modules, just purchase the ones you need and add on at anytime, perfect for the growing business

Recommendations to other buyers: Great user group support to help manage and customize the user experience in the software without paying for expensive customizations

Moving On

Feb 01, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We are leaving them and moving to other software. Other available software will be much cheaper and easier to work with.

Cons: Expensive and don't have all the features.

Easy to use

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use
good enhancements
fast

Overall: I use this everyday at work and it is so easy compared to Mapics.
I am very impressed with their support staff every time I have an issue.
They are quick and very informing. I use this for reports and accounting purposes and it keeps our company running smoothly. We added some enhancements to the system and they merged great. Overall, I would recommend this software for all types of businesses.

Easy enough

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i like how i can save epicor numbers i use frequently to cut down on the time it takes to enter time.

Cons: Reporting isn't that great.

Overall: I use this system for time tracking. You can save favorites that cuts down the time it take to enter time. Reporting isn't that great.