Epicor Software

Epicor ERP

4 / 5 43 reviews

Who Uses This Software?

Discrete manufacturers in the Rubber & Plastics, Fabricated Metals, Industrial Equipment, Electronics & Hi-Tech, Aerospace, Medical Devices, Printing and Packaging, and Automotive industries.


Average Ratings

43 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Epicor Software
  • www.epicor.com
  • Founded 1972
  • United States

About Epicor ERP

Epicor ERP delivers flexible, industry-specific business software to fit the precise needs of our manufacturing customers. More than 40 years of experience with our customers unique business processes and operational requirements are built into every solutionin the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth.


Epicor ERP Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • For Government
  • For Nonprofits
  • Fund Accounting
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
  • Bills of Material
  • Compliance Management
  • Document Management
  • Forecasting
  • Formula Management
  • Process Manufacturing
  • Product Configurator
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

Epicor ERP Reviews Recently Reviewed!


Capterra-loader

Great for Tracking Manufacturing Costs, Managing Schedules, and Controlling Inventory!

Aug 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Epicor ERP is an exceptional software product for manufacturing environments! It's strongest points are Inventory Control (Including perpetual inventory tracking and extensive Bill of Materials functionality), Manufacturing Routing and Scheduling, and Job Costing. It also does a good job at Quote and Order Management, and standard accounting (AR, AP, GL's etc).

The UI itself, while very expansive, is easy to navigate and laid out very logically. The MES (shop floor) module is also fairly straight-forward to use for the production employees.

The software offers some great tools like their BAQ feature (Business Activity Queries), which allows extensive SQL Queries to be designed and used within the UI without having to have SQL scripting / programming knowledge. The entire UI also has a "field help" feature, which allows you to access table names, field names, and field function info right from within any screen in the UI! For people with SQL and UI knowledge, Epicor ERP offers some really good customization features as well!

If Inventory, Scheduling, Job Costing and Quote/Order Management are your biggest priorities, I'm of the opinion that Epicor ERP is the BEST choice out there!

Cons: There are a LOT of options throughout the system, including areas like scheduling and costing. These settings and options can be overwhelming for sure, so it's critical to have a solid team of power users who have a good understanding of options and how things work!

I would like to see Epicor ERP have a few more integration features, such as email and calendar integrations.

Overall: I've spent 15 years with Epicor ERP products (including their former ERP product, Vista), from full implementation to training and running / maintaining over the years. I absolutely LOVE Epicor ERP, as I lived in it for such a long time and saw it meet the needs of an extremely challenging manufacturing environment! My experience with Epicor support has been very positive as well.

Overall great experience it in terms of scalability, customization, and providing business needs.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I mostly like the ease of use of this software. Data entry and Data queries are easy to do with the many screens provided in this software. One thing to mention is the powerful search function to find different screens, displays their path within this software so that is also a big plus. Another positive is the overall navigation of this software with the different modules feels natural because of the 'tree view' option for the menu items. The different maintenance screens are set up pretty nicely and can be customized depending on what type of SaaS option you have so that is great as well. I also really like the security settings I can adjust to prevent users from accessing certain screens or hiding certain fields from them. One final mention for this section would have to be the SSRS integration. I design lots of reports and it is extremely easy to pull data into an SSRS report and present them how I want it.

Cons: Of all the pros that I have listed in the previous section, there are some cons to mention as well. One mention that I like least about this software is the optimization of this software. Many screens take at least 2 minute to open and that is with the recommended hardware specs provided. Another mention is that the PDF reports take at least 2 minute or more to view. I know that the reports are server side and I don't know the process flow of it but it would be nice to click the print preview button and 3 seconds later, have the report show.

Overall: I learned how to create SSRS reports. I learned how to customize different menu items using the wide variety of customization tools. I learned how to query data and transform them in many different ways to present accurate reports. I learned how to use the many menu items and modify them to our business needs. I learned how to develop business process flows for our company to reference whether it's entering an order, tracking an order, creating a job, etc. I learned how to troubleshoot errors that arise. I learned how to identify what causes errors within the software. I learned how to map out what what each menu item is used for. Overall it is a great learning experience and there is much more to learn from this software and I am grateful for having to work with this software.

Changed our company in 1996 and still improving how we serve our customers

Oct 04, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software allows a quoter to include every facet of a project before it gets a customer PO. From that quote, every detail is able to be brought through to the order, the job, the packing slip, and the final invoice. There are so many different ways to track various phases of the project as it moves through. Every detail can be recorded if every employee is disciplined enough to make the input. Then, 10 years from now, when the machine finally has a hiccup, (and assuming everyone entered all the details) you know every purchased part and have a link to every drawing used in manufacturing. Your customer will be amazed when you can recite those part numbers and pull prints within minutes 10 years later with absolute accuracy. You will eliminate QuickBooks, sales force or any other CRM, MS Project, and a host of programs that are not integrated and require multiple entries once you are fully functional. This software will transform your company, and you will become more profitable than you were before. Your work week will never be under 50 hours again, and you will either learn very facet of the software of spend well over 100k every year to keep it running, but if you stay on every employee all the time to do their best and do YOUR best, you will realize some incredible benefits. Our company does more with 20 people than many companies do with 50, and we manufacture parts and machinery. We can credit a lot of that success to the Epicor ERP system.

Cons: There are a few Caveats. There is no way you can employ a single person who is not college educated. Without math skills, great writing and data entry skills, and an exceptional amount of discipline, you will not get the quality inputs, and the software will not be able to give quality outputs. Slowly, over a period of about 3-5 years, you will come to the realization that people just cant come up to the level of inputting the information correctly, and you will have to decide if you want this software to work and be useful of if you want to eliminate these people. There is no other way, it simply cant work. Garbage in - Garbage out.
The complexity of the entire computer industry has taken the decision that they are going to complicate every facet that they can to require you to hire consultants to do what for 20 years you could easily do yourself. Continual updates, incredibly complicated reporting that an average person used to be able to do, and a constant push to the cloud really get in the way of helping your customers at every turn. It is almost as if, as a machine shop in our case, your mission is to configure software all day and never deliver a single project.
The pros outweigh the cons, but the cost of ownership and value of the effort put into keeping the software functional was less than 10% in 1996-2010 than it is today. If our company was looking at this software today, I really don't know if it would be possible to justify it.

Overall: Increased profitability, and the best record keeping ability I have seen in any software to date. I am confident I can get whatever my customer needs in less time than any competitor, especially if it isn't in stock. I can and do recommend this software, and I am involved with a number of user groups, IT groups, and machining groups who are always asking what we use and how we keep it functional.

Product stability has greatly improved in recent releases, support is often missing in action

Mar 06, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

Cons: The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

Overall: Financials, Shop Floor control, scheduling, purchasing

Overall I have had very positive experiences with epicor. Customizations are easy to make.

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One of my favorite things about this program is the different levels of customization that it provides. Epicor allows for a range settings and customization's ranging from field security to changing how business objects interact this allows our company to really personalize and create our own version of Epicor (to a certain extent that is). I also really like how fast and efficient the technical support for Epicor is. Calling in to create a ticket for any issues that occur is always an easy process.

Cons: Some custimaztions are harder to make then they should be and sometimes finding clear information about how to make certian changes can be hard to find. I think the two main things I currently do not like are the scheduling module it can seem clunky. Also the limited coding that is allowed due to being a multi tenant client however this is more about what we purchased then the product it self.

Capterra-loader

We use Epicor to run our whole business.

Jun 28, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We like that it's incredibly flexible. Epicor has put a lot of work into tools to help customize the product. Each tool has a different level of complexity, and some take more knowledge than others to use, but it will get as advanced as your skill set.

Cons: Out of the box it's fairly clunky to use. One record at a time is usually how things are done. That makes initial acceptance from users a bit of a challenge. But if you have users that are creative and can convey what they want, you usually can find a way to make things easier for them. If they just whine, not so much.

Overall: The customizability of this software is the key advantage for this compared to other ERP systems. They approach the company has is "we can't make it perfect for everyone, so we will let you make the changes you need for you".

The experience has been good, the software seems to be working as desired.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence.

Cons: It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense.

Only used for 2 years. Easy to use but complicated steps for simple task

Mar 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is user friendly , and has good basic functionality . Structure of menu modules make sense and makes it easy to move in and out of different screens. Information at your reach with a key stroke. easy to download to excel for more customized usage.

Cons: Some functionality which I feel is a basic process is complicated for the user . Some fields should default information instead of user having to key in. Needs more flexibility . Biggest issue is when a new version comes out.....something that was working before is no longer working. And its not a customization its core functionality.

Overall: MRP functionality for our business. Better business tools . Improved processes. Increased communication because of shared information system provides.

Our company has used this for several years and had great success.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive.

Super flexible: It's been a scalable solution that has supported our growing business.

Easy to update and integrate with other systems

Accurate forecasting

Secure cloud-based data management

Cons: Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement.

Everything in one package

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to update and use, navigation by pc or tablet makes it a portable solution on the shop floor as needed

Cons: Some features are connected to others so to track labor you need to purchase payroll, even if you don't use payroll in Epicor

Overall: Been working with Epicor since 2005 and they have been making great strides to make the software more efficient, easier to update, and constantly adding new functionality to make it a real value! If you don't need all the modules, just purchase the ones you need and add on at anytime, perfect for the growing business

Recommendations to other buyers: Great user group support to help manage and customize the user experience in the software without paying for expensive customizations

Epicor provides a robust modular ERP that allows us buy and expand the system as our company grows.

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them.

Cons: There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive.

Overall: The software tracks and reports on our production and performance. Integration across modules allows adjustments in one module to be appropriately communicated across the system.

Epicor ERP - Inovative solution for running our manufacturing business into the future.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have used Epicor since the start of 2010, been very reliable for us. The improvements is speed of the system over the last 8 years has been fantastic. Like the direction the software is moving and the abilities to get to the data and analysis easily and quickly with the software they provide. Great product.

Pros: Easy to use, Get training available, Always working to improve their product, Great support. Epicor continues to improve there software adding new features that customers are looking for, adding third party solutions to plug into their software. They are adding features before we are even ready to use them, being able to go more mobile, improving communication between users at our company. Great Product configurator, best I have seen!

Cons: Does cost a little more than we were hoping, but the ROI made it worthwhile doing. Moving away from crystal to SSRS was a little rough, but like the change once we were through it.

Not user friendly and to make changes we need to contact the developers. NOT GOOD AT ALL

Mar 06, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Cons: NOT user-friendly, the turnaround on tickets is horrible. There is no videos or forums where customers can go and see how other Epicor users are fixing there/workaround problems they are facing. I was referring to one but apparently its all money. I wish there was a better training on how to admin the software. Also, performance is slow, We upgraded our network to better Mbps and the software has not improved.

Overall: its a cloud base database and we don't need to back up the data. Also all the info we need is on one location!

Average support level, mainly in Sales

Mar 12, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Full of features. Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

Cons: We are currently still on V8.03. Scheduling module is the weakest of all module. Since Epicor took over from Cogita sales service is close to none existence, level of support is poor but maintenance cost is high.

Overall: We have achieve the goals we originally set out to achieve:
- improve quoting function efficiency
- centralise functions to one system

mostly pleased with the software.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: safer storage on the cloud. configurator for production. ability to modify pricing for each customer by adding individual price sheets.

Cons: cloud based makes it a little slower than server based. cannot email orders direct from Epicor. cannot handle VIN numbers. inability to print invoices until after the order is closed. cannot modify orders after the order is marked shipped. in our old system we could modify until the month was closed. we write many more credits than before.

As a company we have been able to accelerate our reporting capabilities.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The capability and functionality of the system is incredible and effortless once your are trained and have the knowledge on how to operate.

Cons: Not necessarily a con with the system itself but if your current systems mode of operating doesn't easily transition with the way Epicor works it can create a few obstacles in how the functionality of Epicor can work for your company.

Overall: Extreme ease of access and effective and efficient customer support.

We are a manufacturing plant that distributes products worldwide and Epicor manages it all.

Mar 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting.

Cons: It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well.

Very Labor intensive

Mar 06, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Really, nothing!. A lot more work with very little better results, I see no great improvement at all. I feel that you changed thing to benefit a few user but not the majority of us

Cons: Not as easy to use as 8 was a lot more labor intensive
Can't change a conversion factor if it was entered incorrectly. You could in 8
Less bang for the buck in my opinion. Since going to 10 we are not even using the scheduling as we should be

Overall: none

Vendor Response

by Epicor Software on March 15, 2018

Hi Judy, Thank you for your response, we value your feedback. We are working with our team to contact you for follow up.

Epicor is an important piece of MRP software for our company and we cannot do business without it

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Epicor is a good piece of MRP software overall.

Screens are able to intelligently link to one another with relevant right click context menus.

Cons: When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand.

Epicor licenses are extremely expensive and not recommended for smaller businesses.

I work with EPICOR everyday.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to learn and it's very flexible. Once you are familiar with the interface it's easy to navigate and find the way to get the job done. Exporting information to another tools is easy and useful.

Cons: Impossible to drag and drop... I'm lazy! Seriously, there are some features that I would like to have like create templates for common daily tasks.

Overall: One central source of information for the entire company. The flexibility to create reports that are specific for the business and to export information to another tools make my daily job easier.

Easy to use

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use
good enhancements
fast

Overall: I use this everyday at work and it is so easy compared to Mapics.
I am very impressed with their support staff every time I have an issue.
They are quick and very informing. I use this for reports and accounting purposes and it keeps our company running smoothly. We added some enhancements to the system and they merged great. Overall, I would recommend this software for all types of businesses.

frustration with help desk

Mar 09, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: all modules flow together, can take order from quote to cash receipt. easy to use trackers easy to train on

Cons: no designed to accomodate accounting reporting needs or to meet GAAP needs. Customizations have to be recreated after upgrades. need better standard reports building own dashboards and reports get corrupted with upgrades

Knowledge Base (Most of the issue and problem solving available for only internal staff)

Mar 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Epicor ERP system can heavily, fairly and easily customized compare to any other ERP system in the world.

Cons: Need to improve Knowledge Base (Most of the issue and problem solving available for only internal staff). Hardly can search any error message that generated from Epicor in EpicCare Portal. Need to improve performance as well

In use in our company since 2003. Not all modules were purchased.

Mar 12, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Adapts quite well to our needs. What I enjoy the most is the ability to customize each module to suit me. This allows for greater efficiency.

Cons: There are a number of programming errors that really are quite annoying and have never been fixed even though I know we have asked.

Overall: Increased efficiency. Better tracking with integrated modules

Epicor Software continuously strives to enhance user efficiency, but it tends to be costly as well

Mar 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: -- Customizable
-- Excel based grid views for easier export of data and dynamic dashboards
-- Scalability
-- Integration capabilities

Cons: -- Not intuitive
-- Inadequate Help information
-- Expensive
-- Tier 1 Support extremely lacking
-- User Manuals are generic

Overall: Cost control and visibility

Used to ERP tasks-material and labor tracking mainly

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Very intuitive, easy to generate reports to track progress in real time. System was customizable and templates supported standardized work flows.

Cons: In older products data input was tedious. Entering estimates of required resources required manual inputs in each module.

Easy enough

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i like how i can save epicor numbers i use frequently to cut down on the time it takes to enter time.

Cons: Reporting isn't that great.

Overall: I use this system for time tracking. You can save favorites that cuts down the time it take to enter time. Reporting isn't that great.

very user friendly good help knowledge base

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent support and service when needed, staff is very knowledgeable and always willing to help whenever needed.

Overall: Very user friendly desktop/dashboard. ease of training for beginning users just starting out. Newer version easier to maintain.

While it took longer than expected to implement, the software is doing its job now!

Mar 06, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Features
Scalability
Flexibility
Adaptation to Various Industries
Industry History & Reputation

Cons: Ease of Deployment
Modifications to Older Versions
Price entry point for smaller businesses
Deployment Costs

Overall happy with our selection and use.

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Balances intuitive design w/complex features and functionality. Very good documentation and built-in help.

Cons: Easier ability to make more common, minor, cosmetic customizations; somewhat inconsistent from module to module/menu to menu.

Effective software if implemented correctly

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how the database is setup, and how they have an out of the box data dictionary in the software to be able to navigate and link tables correctly

Cons: I like least how unforgiving the implementation of the software is. It is near impossible/comes with big headaches to make significant mapping changes

Overall: I think the main benefits are that it has robust capabilities to match a business if it is implemented correctly

Excellent Manufacturing ERP System

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The overall layout and ease of use. The ability to customize to our companies needs. The systems overall linking and tracking ability of different levels.

Cons: Form format and writing. Not enough out of the box reports / dashboards. Lacks in the CRM area. Having the system produce BOL's is very confusing and time consuming to set up.

Not easy to use but it's valuable

Dec 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does include many documentation and training for a comprehensive functionality. It offers a couple of interfaces to choose which makes it more nice on the look. I also like the fact that it includes a smartphone app for tasks on the go.

Cons: Although it includes training documents, the process flowcharts might be a bit complex to use, some tasks require steps not very easy to do and the documentation does not include detailed information but only overall. The price is also a bit high, I would love to be able to choose whether different options I really need, discard some others and reduce the final price.

Quality was fairly decent, but customer service was to be desired

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The user interface was fairly good. While it's a modularized system it seemed to integrate its information across the system.

Cons: Their customer service wasn't the best. We could have used more support especially during implementation.

Not user friendly systems

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: if user use and enter info into system correctly, could be good data center for sales, financial forecasting and inventory control analytics.

Cons: not user friendly , not easy to integration with other application , especially if you are under multi-tenant SAAS, Took long time for the support and need extra resource to get the integration done for over 2 years .

Overall: Have centralize data in 1 systems.

good experience during implementation but lack of quality ongoing technical support

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: good technical support during implementation stage. The system is fine to navigate. BAQ seems to be working okay to produce report for business.

Cons: 1. Features of Cloud solution were under tested and supported. 2. Extra resource and efforts are required to rectify system issues which should have been part of the cloud service offering. The post live ongoing technical support is fairly poor.

There are a number of areas where viewing details of transactions is difficult.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Report functionality is quite good and turnaround time for updated reports was also very good. Gen Jnl posting is easy to use and quick.

Cons: It is sometimes a bit cumbersome when loading up external data and again, once loaded it is difficult to see the transactions to determine whether upload has worked OK.

Moving On

Feb 01, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We are leaving them and moving to other software. Other available software will be much cheaper and easier to work with.

Cons: Expensive and don't have all the features.

User of Epicor EPR

Aug 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have only used it for less than 6 months, still learning. It appears to be very robust with the ability to handle most types of transaction

Cons: It is not user friendly and at least with our companies set-up, data searches are very difficult to produce. There needs to be a lot of moving around in the software to complete a task

Overall: Robust capability of processing the transactions as needed with vast GL capablilty

Epicor Review

Apr 04, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Epicor allows for easy data entry and retrieval. It is slow in speed. I don't like how you can't easily go back a screen... instead everything is a pop up window.

SRS Inc....

Apr 04, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Does not work as it should

- info is difficult to gut out

- Support is nonexistent

_ The cost of support is way to high!!!!

Shelving + RACK Software

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Was an enjoyable visitation. I would be interested in the product if it were easier. The system seems to be not ease friendly.

Easy transition to cloud

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: They made it a priority the last few years to transition to the cloud which was really a boon to our distributed teams. Implementation support was excellent. We have never had down times with the cloud.

Cons: When we first started using, it was difficult to get the software to "speak" to some of our supply chain software but there has been a solve for that in place for a number of years. Over time, epicor has become more industry-oriented.