Who Uses This Software?

Network Operators ITSPs and MSPs Financial Sector Collection Agencies Government Automotive Industry Healthcare Education Energy and Utility Organisations Call Centers/Helpdesks Online Retail


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CallCabinet
  • www.callcabinet.com/
  • Founded 2007
  • United States

About Atmos

Atmos is a world-class fully compliant cloud-based Call Recording and Quality Management solution. Why invest huge amounts in call recording when you can pay monthly? CallCabinet creates call recording software designed to scale and meet the needs of companies from small businesses to global enterprises through Cloud, On-Premise, Hybrid, Skype for Business or Mobile solutions to suit any Telco, ITSP or customer.


Atmos Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Atmos Reviews Recently Reviewed!


I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

Cons: At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Using the quality control module on to our voice recording has improved our overall quality

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Cons: Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Amazing call recording software. So easy to to install and really cost effective

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.

Cons: No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.

Overall: Cost effective solution and better than the other products I have tried.

Atmos has been fantastic for our legal business

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have been using Atmos for a few months, I am amazed at what we get for our money, we pay less for a top-notch call recording solution, we were quoted more by everyone else we spoke to.

Cons: I really dont have any cons for this product, if anything I would like to see some text to speech analytics .

Vendor Response

by CallCabinet on January 31, 2018

Thank you Larry!

My experience will CallCabinet and its technology was fantastic.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.

Cons: There is nothing negative that we found about the CallCabinet systems,in fact it is so far a head of the rest of the market.

Overall: Fully access to our recording and the ability to start understand some facts of our business

Very happy with the product.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with our phone system. Does everything we need it to. Wonderful customer support. Great experience!

Cons: None I can think of. This product is fantastic. Very happy customer. Kudos to the product designers and the team that supports it!

Capterra-loader

Simply Amazing

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!

Cons: There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

I have always had excellent customer service with any questions I have had.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely user friendly. The support staff is very knowledgeable and always of service.

The simplicity of the system made it easy to operate and see the immediate value.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and user friendliness of the system made it easy for us to navigate around and it further allowed us to see the additional value as a business we could get out of our recording.The upfront new dash board gave us immediate and valuable information.

Cons: Given the importance of recording calls in our environment,there is nothing negative to say.The software and the value add it gives the user makes it so far ahead of any of its competitors.

Excellent offering easy to use and function rich ! Highly recommended

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent. Great value .

Cons: For our use we have not yet ran into anything I would change. I'm sure future versions will keep adding quality functionality before I realize we need it.

Awesome service. Cust support rep has been great to work with!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and lot's of features. The customer support is fantastic. I highly recommend using Call Cabinet.

Cons: I really don't have any complains yet. I'm new to using the software and the customer support has been great with walking me through everything.

I find the interface visually appealing, but integration was weak and support was very slow.

Aug 21, 2018
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Nice visual design

Has good archiving features

Cons: Service is slow and I went back and forth between multiple agents.

Installation process is complicated.

Interface seems laggy

Overall: Had trouble installing the software and was passed around from agent to agent with no solution.

I feel that the support service was pretty weak for such a high ticket item.

Very happy with the pre-sales and integrations support. About to go LIVE! Yay

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.

Cons: None so far - we are not yet LIVE. Interested in seeing the ease of third-party API integration but based on current experience, confident this too won't be a challenge.