# eCase Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eCase Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more. Source: https://www.capterra.com/p/148276/eCase --- # eCase Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 3, 2024 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eCase ## What is eCase? eCase Software is a cloud-based care management system designed to help aged care, disability care, home care and retirement living providers manage residents, maintain client records, receive alerts, track activity, streamline workflows and more. ## What is eCase used for? [Long Term Care](https://www.capterra.com/long-term-care-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eCase?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.healthmetrics.com.au&name=eCase) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eCase 3.5 (2) VS. [### Caribou Community Living Care Suite](https://www.capterra.com/p/151622/Caribou-Community-Living-Care/) [1.0 (1)](https://www.capterra.com/p/151622/Caribou-Community-Living-Care/#reviews) Starting Price Contact vendor Starting Price $18200 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (2) Ease Of Use 1.0 (1) Value For Money 3.0 (1) Value For Money 0.0 (0) Customer Service 3.0 (2) Customer Service 0.0 (0) ## eCase alternatives [IntelliLogix](https://www.capterra.com/p/136246/IntelliLogix/) [4.0 (1)](https://www.capterra.com/p/136246/IntelliLogix/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [CareSynchrony](https://www.capterra.com/p/213056/CareSynchrony/) [5.0 (3)](https://www.capterra.com/p/213056/CareSynchrony/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [CareTeam](https://www.capterra.com/p/181316/CareTeam/) [3.5 (2)](https://www.capterra.com/p/181316/CareTeam/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars ## FAQs about eCase Overview ### What company size and specific industries is eCase built for? eCase is designed for aged care, disability care, home care, and retirement living providers of all sizes, including small organizations, mid-market teams, and larger enterprises. It suits service providers in these sectors that need software tailored to care operations and resident support. Features and Usability ### What are the key features of eCase? eCase offers activity planning, resident assessment, and a point of care system for care documentation and workflow tracking. It also includes features for activity departments and home care providers, supporting planning and recordkeeping across residential care and home-based service settings. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does eCase offer? eCase provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, webinars cover scheduled product guidance, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does eCase offer? eCase offers 24/7 Live Rep support for users who need help at any hour. Support is available through live representatives, giving customers direct access to assistance when issues come up. ## Pricing Value for money 3.0 (1) ### Starting price Free trial not available Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SV Sharon V. Scheduler/Rostering Individual & Family Services ### "Functionality at a high cost" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 10, 2021 This system is costing a fortune in lost scheduler hours Pros System allows Billing and Time Management as well as scheduling of services Cons Every single task is excessively time consuming. There are MANY steps in the most minor of tasks making rostering a nightmare. Nudging jobs for the day down 30 minutes to squeeze in another service at a particular time can take an hour. Every time change requires a reallocation of service. This is not scheduler friendly at ALL. very very simple tasks become very difficult. My organisation is losing staff over this system because one cannot work with the constant unnecessary repetition and frustration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex S. Marketing Manager Marketing and Advertising ### "A fully functional care management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2019 Pros eCase can cover literally everything to do with the management of social care delivery from care plans to property maintenance. Cons The level of function this system has is overwhelming. Because it can cover absolutely everything it isn't the simplest system to use. But in all honesty care delivery at scale is a fairly complex set of interwoven tasks, so its unsurprising. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.