Who Uses This Software?

Debt Collection Agency, Financial, Legal, Car Dealerships, Insurance Company, Order Desks, Sales, Telemarketing, Staff Training, Customer Care, Healthcare and Medical Providers.


Average Ratings

9 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,895.00/one-time/user
    See pricing details
  • Pricing Details
    Trunk Side Recording, Pricing by Line Type and Quantity. PRI, SIP or Analog
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Hansen Software
  • www.hansensoftware.com
  • Founded 1990
  • Canada

About CASH+ Call Recording Software

CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use.


CASH+ Call Recording Software Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

CASH+ Call Recording Software Reviews Recently Reviewed!


Support is fantastic, and call recording quality is spectacular. Very easy to use.

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love the ability to capture a recording in a sound file that can be emailed to others to review. The vast array of call search options make it easy to find the recording I'm looking for.

Cons: There's nothing I don't like about this software. It's been very reliable. We opted not to go with an audio AND visual recording system - instead opting for audio only - and I find that there are times that I cannot properly determine what an agent was keying on the computer in conjunction with the phone call, however for quality control and Errors and Omissions protection, I can't beat this software!

Overall: From this software, I have the benefit of a solid answer to the question "What was said during that call?"

No more he-said she-said!

Very user friendly program, provides all options you could want!

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: When searching for a program with our phone system, our phone vendor suggested this company and their product. We implemented it over 3 years ago and have been completely satisfied with how it has filled our needs.

Their technical support team is top notch and always willing to help with whatever we might need. We were grateful for the referral from our phone vendor!

Cash+ Call Recording software has taken the guesswork out of communication disputes!

Jan 06, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Primarily, Cash+ has been used in our office as a training and coaching tool. Calls are evaluated to ensure that we are meeting our service guarantee to our clients - and to track trends that need to be addressed. We've found, however, that there has been a 'fringe benefit" to our call recordings.

Prior to installing and using this software, we occasionally found ourselves in the position where our client and our employee had differing recollections (or simply no recollection) of conversations that affect important issues, such as their coverage options or payment arrangements. Now, when such a dispute arises, we are able to rely on the call recording to determine the facts. I can't stress how useful this has been in resolving "he said/she said" disputes.

On the down side, the occasional recording will be "split" into two separate call records in the Cash+ System (caused by a quick loss of internet phone connection), however I must share that the service support team at Hansen Software has always been able to recover the "missing part" of a call, and done so promptly.

Hansen's service team assisted me with the set-up of daily and weekly phone reports, and took the time to walk me through the report set-up procedure so that I can handle this task on my own as I seek out new or customized information gathered by the software. I'm always greeted with a cheerful offer of assistance when I call or log in for remote support.

I highly recommend Cash+!

This software is stellar.

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. The call accounting and recordings are accessible for the dashboard.

The software is very intuitive.

Cons: So far there is nothing that comes to mind. The only thing that I can think of is the email notification that we get over the weekend. We are closed and I am not sure there is a way to setup a schedule to not alert over the weekend.

Overall: Both products we use in one software package.

Vendor Response

by Hansen Software on December 08, 2017

Thank you for taking the time to review the CASH+ Call Recording. We do have the ability to adjust the notification to not notify you on certain days. I will have a technician reach out to you to make the necessary changes.

Fantastic Customer Service

Apr 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The software integrates with our PMS great, but more importantly, their customer service (on the rare occasion we do need assistance) is top notch. I can usually get someone on the phone who knows exactly what they're doing within 5 minutes of dialing. They follow through on the issues completely, and follow up to make sure everything is still up to standard a few days later. Awesome service, great product that integrates perfectly with our systems.

It was very stressfull finding the right company but I feel like i hit the jackpot.

Jan 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I dare anyone to find a better call recording software, I am a very picky person and I have called about 8 other call accounting and recording software manufactures and spent lots of time on research and let me tell you this system is amazing, it is easy to use, works and is very reliable, and the price is unreal. if you are in the market call them first, do a quick demo and then try to find a better system.

Great Product

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have compared the features, support and cost with other companies, and this software is great all around.

Vendor Response

by Hansen Software on January 18, 2017

Thank you for your feedback David.

Highly recommended

Jan 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Great system and easy to use, support is always there and call them whenever you need them. very happy using Cash +

Much improvement over previous recording software package

Jan 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Excellent customer service. Excellent product.