Hansen Software

CASH+ Call Recording Software

5 / 5 7 reviews

Who Uses This Software?

Debt Collection Agency, Financial, Legal, Car Dealerships, Insurance Company, Order Desks, Sales, Telemarketing, Staff Training, Customer Care, Healthcare and Medical Providers.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,895.00/one-time/user
  • Pricing Details
    Trunk Side Recording, Pricing by Line Type and Quantity. PRI, SIP or Analog
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Hansen Software
  • www.hansensoftware.com
  • Founded 1990
  • Canada

About CASH+ Call Recording Software

Using the CASH+ Call Recording software you can search and review calls by a variety of criteria. Search by Telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed.


CASH+ Call Recording Software Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

CASH+ Call Recording Software Reviews Recently Reviewed!

Very user friendly program, provides all options you could want!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When searching for a program with our phone system, our phone vendor suggested this company and their product. We implemented it over 3 years ago and have been completely satisfied with how it has filled our needs.
Their technical support team is top notch and always willing to help with whatever we might need. We were grateful for the referral from our phone vendor!

Fantastic Customer Service

Apr 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software integrates with our PMS great, but more importantly, their customer service (on the rare occasion we do need assistance) is top notch. I can usually get someone on the phone who knows exactly what they're doing within 5 minutes of dialing. They follow through on the issues completely, and follow up to make sure everything is still up to standard a few days later. Awesome service, great product that integrates perfectly with our systems.

Great Product

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have compared the features, support and cost with other companies, and this software is great all around.

Vendor Response

by Hansen Software on January 18, 2017

Thank you for your feedback David.

It was very stressfull finding the right company but I feel like i hit the jackpot.

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I dare anyone to find a better call recording software, I am a very picky person and I have called about 8 other call accounting and recording software manufactures and spent lots of time on research and let me tell you this system is amazing, it is easy to use, works and is very reliable, and the price is unreal. if you are in the market call them first, do a quick demo and then try to find a better system.

Cash+ Call Recording software has taken the guesswork out of communication disputes!

Jan 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Primarily, Cash+ has been used in our office as a training and coaching tool. Calls are evaluated to ensure that we are meeting our service guarantee to our clients - and to track trends that need to be addressed. We've found, however, that there has been a 'fringe benefit" to our call recordings.

Prior to installing and using this software, we occasionally found ourselves in the position where our client and our employee had differing recollections (or simply no recollection) of conversations that affect important issues, such as their coverage options or payment arrangements. Now, when such a dispute arises, we are able to rely on the call recording to determine the facts. I can't stress how useful this has been in resolving "he said/she said" disputes.

On the down side, the occasional recording will be "split" into two separate call records in the Cash+ System (caused by a quick loss of internet phone connection), however I must share that the service support team at Hansen Software has always been able to recover the "missing part" of a call, and done so promptly.

Hansen's service team assisted me with the set-up of daily and weekly phone reports, and took the time to walk me through the report set-up procedure so that I can handle this task on my own as I seek out new or customized information gathered by the software. I'm always greeted with a cheerful offer of assistance when I call or log in for remote support.

I highly recommend Cash+!

Much improvement over previous recording software package

Jan 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent customer service. Excellent product.

Highly recommended

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great system and easy to use, support is always there and call them whenever you need them. very happy using Cash +