# CityReporter Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CityReporter Software - reviews, pricing plans, popular comparisons to other Work Order products and more.

Source: https://www.capterra.com/p/148299/CityReporter/pricing

---

# 

 CityReporter Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CityReporter

## What is CityReporter?

CityReporter is a work order management solution built for local governments that need a simple way to capture requests, assign tasks, and track progress across departments. Staff can create work orders from citizen requests, inspections, or internal needs, then assign them to the right crew with priority, due dates, and location details. Field teams use mobile devices to update status, add photos, and record notes on site, so supervisors always see what is in progress and what is complete. Dashboards and filters make it easy to manage backlogs, spot bottlenecks, and report on service levels. Automated notifications and reminders help ensure nothing slips through the cracks. By digitizing work orders end to end, CityReporter improves communication, shortens response times, and supports more efficient, transparent municipal operations.

## What is CityReporter used for?

[Inspection](https://www.capterra.com/inspection-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Permit](https://www.capterra.com/permit-software/)

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

91%

Neutral

5%

Negative

5%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## CityReporter alternatives

Highest Rated

[4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (328)](https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/)

Starting price

$3.75

Per User, Per Month

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

[4.6 (1,320)](https://www.capterra.com/p/145635/UpKeep/reviews/)

Starting price

$20.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/148299/CityReporter/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.7 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Mobile Access

4.7 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Compliance Management

4.2 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Inspection Management

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Reporting & Statistics

4.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Failed Inspection Tracking

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track and store information regarding failed inspections

CityReporter 86 features

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Scan barcodes to ensure accurate pricing and label tracking

Permit issued by the local government before constructing a new building or remodeling an existing one

Track and manage schedules and meetings via an integrated calendar

Private online space that lets businesses securely share documents and provide information access to clients

Ensure all properties are adhering to government and legal codes

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)

A website or login for customers to access information

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Electronic signing method that validates the authenticity and integrity of a digital document

Manage sending personnel and resources to a site as needed

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Track employee schedules, availability, and performance across projects and tasks

Manage procedures that ensure organizational equipment remains in working condition

Track the location of specific equipment at all times

A list of events with their respective dates

Plan an event's time and location

Notifications sent to users when a task/license is about to expire

Manage the maintenance of building facilities

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Track and store information regarding failed inspections

Track collected or paid charges for services performed or access granted

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Intended to be used by governmental agencies

Software specialized for municipal offices and agencies

Store, manage and track all forms in a centralized location

Visualize locations on a map

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Information, data and reports that are being tracked over time

Process images and automatically scan for data

Manage and track all disruptions and incidents

Checklist to confirm the incident and response.

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Manage and track all job information and associated tasks

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Notifications via mobile devices

Manage and support multiple locations

Ability of websites, web applications, or mobile applications to function without an active internet connection

Accept and process online payment transactions

Issuance of valid permits to initiate projects or tasks

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Plan and coordinate all the resources, costs and time needed to execute assignments

Receive data and information in real time

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Streamline, automate and manage the rental of properties, facilities, assets, or equipment

Sample of reports that could be customized as needed or used as is

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Initiate collection and analysis of known risks

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (12)

4.4

Based on 12 reviews

## Pricing

Value for money

4.6 (11)

### Starting price

Free trial  
not available

Value for money

4.6 (11)

4.6

Based on 11 reviews

## Integrations

[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (21)

4.9

Based on 21 reviews

## User reviews

Overall rating

4.4

Based on 22 reviews

Filter by rating

5(11)

4(9)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

ST

Shamair T.

Manager, Risk Management

Insurance

### "Cost Effective Platform with Excellent Support "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 14, 2025

Overall, I have been happy with the CityReporter application. It has allowed us to streamline our process and improve consistency in our inspections. The Noratek team is a pleasure to deal with and very responsive.

Pros

This product is so cost effective! The ease of use of the questionnaire in the app is great and the support team is some of the most responsive I have ever dealt with.

Cons

I think the custom report creation process on the back end could run smoother but if you are using the template reports they work great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 29, 2025

Thank you for your review! We're thrilled that you find CityReporter cost-effective and user-friendly. It's great to hear our support team has been responsive. Your feedback on back-end of the custom reports is appreciated and will help us improve. We're glad CityReporter has streamlined your inspections. Best, CityReporter Team

CP

Carmen P.

Owner

Architecture & Planning

### "I recommend CityReporter"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 19, 2024

Almost always a very good experience. Rarely does the program glitch when I am working on it while in the field or when I am finalizing a report once back in the office. It makes more efficient use of my time, and the results are always appreciated by me and my clients.

Pros

The ease of use and the professional outcome of the reports are great reasons for using CityReporter.

Cons

Sometimes the formatting needs to be tweaked for the reports, but this is a minor issue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 23, 2024

Thank you for recommending CityReporter! We're glad you find it easy to use and appreciate the professional reports. Your feedback on formatting is noted, and we're happy it’s a minor issue for you. We're pleased to hear the program enhances your efficiency and is reliable in the field and office. Best regards, The CityReporter Team

HD

Hiram D.

Code Enforcement Officer

Government Administration

### "Time saving software."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2024

Flows well easy to use and saves time. Great purchase.

Pros

Program is easy to use and covers everything we need it to do at a very affordable cost to the municipality.

Cons

No dislikes. This program takes a little to set up but is user friendly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 23, 2024

Thank you for your positive review! We're delighted that CityReporter is meeting your needs and saving you time. We're glad you find it easy to use and affordable. Your feedback about the setup process is appreciated, and we're happy to hear it's user-friendly. Thanks again for your kind words and support! Best regards, The CityReporter Team

SL

Sam L.

Director of Protective Services, Fire Chief

Government Administration

### "City Reporter CoC"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 6, 2024

It was the right decision at the time to go with the Fire Code and Enforcement module. Easy to use.

Pros

User friendly, works with other modules of the CR Suite.

Cons

The city is looking at updating their Record Management System (RMS). In addition, CFD is looking for an all encompassing RMS program that does it all from check lists to dispatching to training records and so on.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 13, 2024

Thank you for your feedback and for being a valued CityReporter user. We're glad you find our system user-friendly and well-integrated. We appreciate your input on the need for a more comprehensive Fire Department RMS solution and are always working to improve. Your insights are invaluable! Best, CityReporter Team

MR

Mayank R.

Civil Engineer in Training

Construction

### "Good Software, Can be made better"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

November 28, 2024

\[sensitive content hidden\] and the whole team is supportive in providing solution to the raised queries.

Pros

Great for carrying out inspections on site.

Cons

The user interface of the software can be made better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 6, 2024

Hi Mayank, Thank you for taking the time to share your feedback on CityReporter. We truly appreciate your insights as a Civil Engineer in Training and your recognition of our software's strengths in facilitating on-site inspections. We understand your concern regarding the user interface and are always striving to enhance user experience. Your feedback is invaluable to us, and we are committed to making continuous improvements. It’s great to hear that our support team has been helpful in addressing your queries. Your satisfaction is important to us, and we are here to ensure you get the most out of CityReporter. If you have any further suggestions or need additional assistance, please don't hesitate to reach out. Thank you once again for your constructive feedback. Best regards, The CityReporter Team

KS

Kimberley S.

Planning and Building Assistant

Government Administration

### "Building/Planning Assistant Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2023

Pros

City Reporter is easy to learn, I like that I don't have to change my password every 30 days. I like that I click a few buttons and have monthly summary reports for MPAC, Stats Canada and our Fire Chief. I also use City Reporter as one of my check points when completing a tax certificate to see the status of a building permit.

Cons

In my time using City Reporter I have not found anything negative to report on.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 4, 2023

Dear Kimberley, We wanted to reach out and express our sincere gratitude for the wonderful review you left for our Building and Construction Module. It brings us immense joy to know that you have found our reporting system efficient and user-friendly. We are thrilled to have the opportunity to continue serving you in the future and providing the best possible experience. Thank you once again for your kind words and for choosing our services. Warm regards, CityReporter Team

KB

Keith B.

Fire Chief

Public Safety

### "Niverville Fire & Emergency Services loves CityReporter!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 27, 2023

The system allows for remote access if a form needs to be reviewed. No more going through a filing cabinet. Keeps records and dates for upcoming inspections and re-inspections. Very user friendly. Also customer support has been great! Very positive experience so far!

Pros

We liked the program because of the paperless record keeping. Also the ability to insert photos and be able to email our customers the completed form.

Cons

Can't seem to think of one. City reporter has met our goals of what we wanted and then some.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 28, 2023

Hello Keith, We really appreciate you taking the time to leave us a review. These are the success stories that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you and your team are enjoying the software. Thank you!

GL

Glenn L.

Dooly County Building Official & Zoning Administrator

Government Administration

### "Inspection Software that's affordable and accurate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2023

Customer service always available quick to respond and the software works great

Pros

The willingness of the City Reporter to listen and add what is needed to meet our specific needs

Cons

A way to merge tax accessors q-public information into database

Alternatives considered

[iCloud](https://www.capterra.com/p/204717/iCloud/)

Reasons for choosing CityReporter

Price, Flexibility to our needs user friendly

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 26, 2023

Hello Glenn, Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient. Thanks for taking the time to write this review, Cheers!

RR

Rangel R.

supervisor

Public Safety

### "Simpler product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 20, 2023

Cityreporter has made it easy for staff and faster to report and keep track of.

Pros

how its paperless and easy to go back and look up information.

Cons

Have not found any dislikes yet. No difficulty using and navigating through.

Reasons for choosing CityReporter

cityreporter fit more for our needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 26, 2023

Hello Rangel, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your documentation and tracking. Thank you for taking the time to write this review!

BD

Bill D.

Development Services Manager

Government Administration

### "Cost Effective Digital Inspection Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 19, 2023

Top shelf customer service and support as Noratek staff get back to us right away.

Pros

City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.

Cons

An easier, more streamlined way of setting up the customer portal would save staff time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 21, 2023

Hi Bill, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication. Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff. Thanks for taking the time to write this review, Cheers!

[View all Reviews](https://www.capterra.com/p/148299/CityReporter/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)